Navigators jobs in London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start Date: Immediate Start
Deadline: Rolling – as soon as the position is filled
Join Citizens Advice Richmond as an Financial Resilience Navigator
Are you passionate about making a real difference in people’s lives? Do you thrive on working collaboratively to support those most in need? If so, we’d love to hear from you.
Following the successful launch of our innovative Financial Resilience Navigator project in April, we are seeking a dedicated Financial Navigator to join our established team. You will lead the way in providing vital support to vulnerable individuals and households across the London Borough of Richmond upon Thames.
You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.
For more information and how to apply please see the job pack on our website via the apply button.
Equality, Diversity, and Inclusion
We are committed to building a diverse and inclusive team that reflects the community we serve.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.
We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
The ideal candidate
To be considered for this role, you should be able to:
- Navigating the London Borough of Tower Hamlets, working with people who have a higher complexity in substance use and need additional support from multiple services.
- To work in a trauma informed and person centred way, empowering the client to make informed choices around their care and support
- Conducting street outreach with partner agencies to identify and locate people on your caseloads, who are sleeping rough.
- Managing a caseload of clients
- Attending partner agency meetings relating to rough sleeping & hotspots in the borough.
- Providing targeted harm reduction advice and information to individuals around the risks associated with drug or alcohol use and supporting people to improve their health and wellbeing.
- Signposting individuals to other support services inclusive of substance use, based on individual need.
- Removing the stigma of homelessness and for those who use substances and/or alcohol
- Breaking the barriers of which people experiencing homelessness face, when trying to access needed services
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 11 December 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
Registered Charity
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We tackle the root causes of homelessness to help people get off, and stay off, the streets.
Thank you!
Support Specialist
We are looking for a compassionate, motivated and confident Support Specialist– Non-Malignant Brain Tumours to deliver the charity’s highly regarded coaching and information service for people living with a non-malignant brain tumour and their families.
This role is central to empowering individuals to feel informed, supported and in control of their lives following diagnosis. Working closely with the Head of Support and wider services team, you will provide tailored emotional and practical support through coaching, information sharing and community engagement.
If you are an excellent listener, calm under pressure and driven by a desire to improve outcomes for people affected by long-term or serious illness, this is a unique opportunity to make a meaningful and lasting impact.
Location: Remote (home-based), Leeds office, or hybrid
Salary:£27,500 per annum
Hours: Full-time (flexible working patterns supported)
Contract:Permanent
Closing Date:Noon on Friday 16th January 2026
Interviews: Conducted remotely on a rolling basis
The Role
We’re seeking a dedicated Support Specialist – Non-Malignant Brain Tumours to join our experienced and passionate team, delivering impartial, high-quality coaching and information to people living with a non-malignant brain tumour and their caregivers.
You will work directly with individuals and families via phone, email, online and face-to-face support, helping them navigate diagnosis, treatment, recovery and long-term wellbeing. You will also play an active role in growing and nurturing our supportive community through workshops, events and online engagement.
Full training and ongoing coaching will be provided, giving you the confidence and skills to deliver a service that truly transforms lives.
In this role, you will:
- Provide one-to-one coaching, information and support to people living with non-malignant brain tumours and their caregivers
- Help individuals feel empowered, informed and better able to manage their circumstances
- Contribute to building and sustaining a strong community through workshops, events, social media and peer connection
- Work within case management systems to triage and record support accurately and confidentially
- Collaborate with clinical and voluntary sector stakeholders to ensure joined-up support
- Support volunteers involved in service delivery
- Share insight from lived experience to help shape services and inform decision-making
About You
To be successful as a Support Specialist, you will be an empathetic communicator with strong organisational skills and a genuine passion for supporting people affected by serious illness.
You will bring:
- Excellent communication skills across phone, email, online and face-to-face settings
- A calm, compassionate and reassuring approach when supporting people in difficult situations
- Strong time-management and prioritisation skills
- A high standard of written communication
- Confidence using digital tools such as MS Office, email and case management systems (e.g. Salesforce or similar)
- A commitment to learning, self-development and reflective practice
Experience of coaching, counselling, support work or patient-facing roles is highly desirable, though full training will be provided. A degree is not essential, but a qualification in caring or communication skills would be an advantage.
About the Organisation
This is a leading national charity supporting people with brain tumours and their families. Through its unique coach-led support model, the charity helps individuals navigate complex care systems, build resilience, access reliable information and feel less alone, while also campaigning for better outcomes and increased awareness.
The organisation is committed to equality, diversity and inclusion and actively welcomes applications from candidates from all backgrounds.
Other roles you may have experience of could include Support Worker, Health Coach, Patient Support Officer, Case Worker, Community Support Officer, Care Navigator, Wellbeing Coach, Helpline Advisor, Information and Support Officer, Charity Support Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
