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Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.
Job Purpose:
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To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.
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To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.
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Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.
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Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.
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Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.
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Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.
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Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.
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Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.
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To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.
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To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.
We are only accepting applications via Charityjob. Please submit your CV and a cover letter – no more than one side of A4 – detailing your motivation for applying and how you meet the person specification for the role by 23:00 on Monday 13th June 2026.
Please note that applications without a covering letter will not be considered. We appreciate that AI can be useful as a tool, particularly if English is your second language. However, we discourage the use of AI for writing cover letters as in our experience it results in a generic voice that does not communicate the unique strengths and motivations of candidates.
Registered Charity
11 - 20
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.
The client requests no contact from agencies or media sales.
Thank you!
Job Title – Service Administrator
Contract – Permanent
Hours – 35 hours (Monday to Friday)
Salary – £26,936 per annum
Location – Coram Campus, Bloomsbury, London (with occasional hybrid working at home in line with operational need)
Coram Voice, part of the Coram Group of charities, is looking for a motivated and well‑organised Service Administrator to join our Administration team. This is an exciting opportunity for someone who enjoys supporting others, managing systems, and helping services run smoothly for children and young people in and leaving care.
As a key member of our administration team, you will provide responsive, high‑quality support across the organisation, with particular responsibility for our Independent Services, Youth Advisory Board, and operational managers outside London. You will work closely with the Operations & Administration Manager to ensure the effective running of our Head Office and the smooth delivery of our services.
This role will suit someone who is proactive, confident using systems, enjoys problem‑solving, and can communicate well with colleagues, associates, and young people.
Responsibilities:
- Act as a first point of contact for Independent Services, the Youth Advisory Board and operational managers
- Maintain effective administrative systems and ensure compliance with GDPR
- Process referrals, coordinate meetings and support the allocation of associate staff
- Arrange and support meetings, training sessions and events, including minute‑taking and diary coordination
- Provide basic IT and case‑management system support to remote staff
- Assist with contracts, invoices, claims and financial administration
- Manage publication orders, monitor stock and maintain relevant spreadsheets
- Support the production of reports, statistics and project information
- Contribute to the smooth running of the London office, including reception duties, supplies and general admin
- Assist with special projects and cross‑organisational tasks as required
Benefits of working with us
We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. You can read more about our benefits package on our careers site. These include:
- A highly competitive salary
- A matched pension scheme up to 5% of salary
- Generous leave entitlement, including up to 28 days’ annual leave, as well as an additional 3 days of paid leave between Christmas and New Year
- A suite of family-friendly policies
- Flexible working
- Cycle to work scheme
- Access to an Employee Assistance Programme
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: 12 noon 25/06/2026
Interview date: 02/07/2026 – at our London offices
Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other global majority backgrounds as well as people with lived experience of the care system to join our teams. Whilst we have a diverse team, we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children we help.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Registered Charity
51 - 100
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.