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Community Alcohol Partnerships, Remote
£320 per day (dependent on experience)
Take a leading role in helping to change Scotland’s relationship with alcohol starting with young people.
Posted 3 days ago
Family Action, Remote
£32,311 FTE per annum
An exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action
Posted 5 days ago
Closing in 2 days
Chartered Institute for Archaeologists, Remote
£25,573 - £27,471 per year
Posted 4 weeks ago
Third Solutions, Remote
Up to £30000 per annum
Posted 4 days ago Apply Now
Hays London Ebury Gate, Remote
Up to £29828.0 per annum + £29,828 - Pro Rata
Posted 4 days ago Apply Now
Page 6 of 7
Wolverhampton, West Midlands (On-site) 2.82 miles
£27,409 - £30,263 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. We provide specialist residential treatment centres across the UK, offering holistic, life-changing support for those in recovery and their loved ones.

We are currently seeking a Treatment Centre Support Officer to join our team. This role is crucial in ensuring the day-to-day operations of the centre run smoothly, while also supporting those reaching out for help.

Job Summary:

As the Treatment Centre Support Officer, you’ll be the first point of contact for individuals in crisis, staff, and visitors. You’ll provide front-line administrative and operational support to the Treatment Centre, working closely with our Business Support Team and Service Managers to ensure the centre runs efficiently and compassionately.

Key Responsibilities:

  • Handle incoming calls and emails, including urgent enquiries from service users
  • Triage applications and assign assessments to Recovery Workers
  • Maintain accurate records using the Apricot system
  • Develop and manage weekly staff rotas
  • Prepare documents, letters, and reports for management
  • Organise welcome packs for incoming residents and induction materials for new staff
  • Greet and assist visitors, ensuring health, safety, and safeguarding compliance
  • Order supplies, track maintenance issues, and maintain the treatment centre’s filing system

Qualifications & Experience:

Essential:

  • Experience in a senior administrative or customer service role
  • Excellent IT skills, including Microsoft Office (Excel, Word, Outlook)
  • Strong organisation and time-management abilities
  • Effective written and verbal communication skills
  • Experience handling sensitive information with discretion
  • Ability to work independently and manage multiple tasks

Desirable:

  • Knowledge of the Apricot data system or similar CRM tools
  • Experience working in a healthcare, or recovery-focused environment
  • Level 3 Business Administration qualification (or equivalent experience)
  • Familiarity with rota planning and resource coordination

What We Offer:

  • A supportive and inclusive work environment
  • The opportunity to make a meaningful difference every day
  • Training and development opportunities
Posted by
Gordon Moody View profile Organisation type Registered Charity
Posted on: Wednesday, 16 April 2025
Closing date: 16 May 2025 at 17:21
Tags: Administration, Counselling, Mental Health, Social / Support Work

The client requests no contact from agencies or media sales.