Night support worker jobs in westminster, greater london

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

Night Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Night Support Coach

Location: Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access. 

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 20:00 - 09:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. You may need to be flexible on these hours as per service requirements.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the night shift on a rolling rota. You will play a key role in supporting our residents who have left prison and are based within a residential setting to reintegrate into the community. You will develop and engage with our residents to produce tailored support plans which support their individual needs in successful rehabilitation and reintegration within the community. You will identify their needs, goals and skills, and then support and motivate them to achieve their potential. The service holds a strong focus on public protection and effective risk management.

Key Responsibilities include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents throughout the night, ensuring they are adhering to their license conditions. This may include planning activities to engage with them such as movie nights, games nights, and other activities applicable
• Be a valued and reliable member of the team on the night shift, completing handovers for day colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will have an understanding of criminal justice settings and will have the ability to build meaningful rapport with others who have multiple and complex needs and backgrounds. We look for adaptability, proactiveness, and confidence within your own skillset and ability to drive meaningful impact. We also look for:

• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 10th November.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Support Worker at Plus Services

Are you a positive, engaging and caring person that wants to make a real difference to the world?

Do you think the greatest gift you can give is to make other people’s lives better?

Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?

If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
 
Who are Plus Services?

Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years.  We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.

Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with.  Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group.  So, there is no need to worry about being out of your depth.

We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you.  I cannot promise you it will be easy, but I can promise you it will be worth it.  And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.

Who are you?

You are a caring, compassionate and capable individual?  You could be either already working within Social Care or are thinking about joining the sector.  We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities

What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.

You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks.  You will need to be happy supporting people to learn new skills and become independent.  And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.

To be considered for the role you will need to be able to:

•  Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
•  Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
•  Have a supportive attitude and want to help individuals to maximise their lives.
•  You must be able to support people with Learning Disabilities who have different ways of expressing themselves
•  Be eligible to work in the UK

In return we offer opportunities for professional development and real job satisfaction.  We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.

We are reviewing applications on a regular basis as part of our ongoing recruitment process and we are committed to ensuring all candidates are treated fairly 

Available positions: 
Full time Support Worker (38 Hrs per week) 
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367
Holidays: 28 days per Annum  

Part time Support Worker  
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367 pro-rata 
Holidays: 28 days per Annum (Pro Rata)

Bank Support Worker (zero hours contact)
Location: Lewisham, Southwark, Greenwich or Sutton
Salary:  £13.85 per hour.
Holidays: Based on hours accrued 

Our benefits package includes: 
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
•  Sleep in allowance

Rough Sleeping Outreach and Assessment Worker – £34,127 per annum
Lavender Hill, Clapham Junction (with work across Richmond and Wandsworth Boroughs)
Full time, 37.5 hours per week on a rota

Be part of something that changes lives.

Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough; the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.

What you’ll do

• Carry out late-night street outreach and day-time reception shifts as part of a rota.
• Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation.
• Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies.

-Work closely with partner agencies to connect clients to health, housing, and other specialist services.
-Keep accurate case notes and share information securely using CHAIN and InForm systems.

About you
You bring experience of working with vulnerable adults, ideally in homelessness or a related field, and you’re confident working late-night shifts. You can build rapport quickly, stay calm under pressure, and work well with partner agencies. Above all, you believe that homelessness should be rare, brief and non-recurring.

Why join SPEAR
We are a supportive, forward-thinking charity where staff are valued and encouraged to grow. You’ll have access to regular training and supervision, and a wide range of staff benefits, including:

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

We're looking for an organised, compassionate and resilient Deputy Manager to join our Homelessness Social Care service in Westminster.

£35,173.58 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Please see our website for a full job description.

The Deputy Contract Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.

This role deputises for the Service Manager and/or Area Service Manager when required.

The shift pattern for this role involves Monday to Friday 9am-5pm, with 1 Sunday per month.

What you'll bring:

Essential:

Minimum 3 years' experience of supporting vulnerable adults
GCSEs in English and Maths (grade A-C)
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes
Experience of leading and managing a team
Possess excellent leadership skills with a positive, can-do attitude
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word

Desirable:

PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Up to date knowledge of current social care legislation
Demonstrable experience of HR processes - Probation, Capability, Disciplinary

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Coach

Location: Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access. 

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. You may need to be flexible on these hours as per service requirements.

About the Role

We're have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the day shift on a rolling rota. You will play a key role in supporting our residents who have left prison and are based within a residential setting to reintegrate into the community. You will develop and engage with our residents to produce tailored support plans which support their individual needs in successful rehabilitation and reintegration within the community. You will identify their needs, goals and skills, and then support and motivate them to achieve their potential. You will support them in engaging with activities, the community, and provide useful tools and resources for better life skills management. The service holds a strong focus on public protection and effective risk management.

Key Responsibilities include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:

• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.  As a note, Interviews are scheduled for week commencing 10th November.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Are you passionate about supporting and transforming the lives of people who are experiencing or recovering from homelessness?

We’re looking for Project Workers to join our dedicated Hither Green team at Spring Gardens and Hilda House. This is a great opportunity to be part of a specialist, trauma-informed service supporting 68 highly vulnerable adults in Lewisham who have experienced homelessness and face multiple challenges including mental health issues, complex needs, substance use, and trauma.

In the role of Project Worker you will be joining our busy client focused service to:

• Use a person-centred approach to support clients in identifying and working towards their personal goals.
• Respond to incidents and crises as part of a team, prioritising safety and wellbeing.
• Provide practical and emotional support in a caring, approachable way.
• Contribute to a safe, high-quality accommodation service as part of a committed team.
• Maintain accurate records related to client support, housing management, and health & safety.
• Lead shifts on a rota basis, ensuring effective task delegation and smooth service delivery.
• Continue developing your skills to provide holistic, person-centred support, while deepening your understanding of housing and benefits law, and other specialist areas supported through training, supervision and line management.

Work on 8 weekly shift rota that includes early shifts 08:00-18:00, late shifts 13:00-22:30, weekends 08:00-20:30 and bank holidays. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine desire to support people to rebuild their lives.

If you can demonstrate the below we’d love to hear from you:

• Experience in helping individuals identify personal goals and supporting them through a process of change.
• An understanding of the challenges faced by people experiencing homelessness.
• Experience supporting vulnerable individuals to identify goals and navigate change.
• A solid grasp of the support needs of people on low incomes, including rent issues and maintaining professional boundaries.
• Strong interpersonal and listening skills, with a genuine interest in working holistically and person-centred with clients.
• Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
• A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.

We believe in the value of lived experience and welcome applications from people can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support service users within a  recovery focused approach.

How to apply

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Closing date: 10 am on 3 November 2025

Interview and assessments on: 18-20 November 2025

We’re eager to learn about the real you! That’s why we kindly ask candidates to avoid using AI tools when completing their application forms. Your unique experiences, skills, and abilities are what make you stand out, and we value authentic, personal responses that accurately reflect your experiences, skills, knowledge and abilities which reflect your story and potential.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you looking for a meaningful, challenging role where you can make a real impact? At Strides Katherine Price Hughes House, we’re searching for a Residential Assistant to work in our Approved Premises, commissioned by the Ministry of Justice, helping ex-offenders reintegrate into the community. It’s a role that requires resilience, empathy, and the ability to stay calm in tough situations, but for the right person, it’s an incredibly rewarding opportunity.

What you’ll do

You’ll be on the front line of rehabilitation, ensuring residents follow house rules, stay safe, and have access to the support they need. You’ll work closely with probation officers and other professionals, conducting safety checks, reporting incidents, and helping residents engage in positive, life-changing activities. This role is for someone who can handle responsibility, take the initiative, and maintain firm boundaries, all while offering emotional support to those who need it most.

What we’re looking for

If you have experience working with vulnerable people, particularly within the criminal justice system, and can manage challenging behaviour with confidence and compassion, we want to hear from you. Strong communication skills and a team-player mentality are essential.

Why join us?

At Strides, we’re committed to creating safe spaces that help people and communities move forward. You’ll be part of a dedicated team making a real difference. If you’re looking for a role that challenges you but also gives you the chance to see first-hand the positive impact you can have on someone’s life, this could be the perfect fit.

3 x 12 hr shifts which will include days, nights and weekends then the rest of the week off, 

Closing Date for Applications is 26th October 2025

 1st Interview 28th October online

2nd Interview 31st October face to face in Highbury

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Must be available for 2 days during w/c 15th Dec for induction and site visit before the hotel opens on 23 Dec. 

Pay: £20 per hour (£30 per hour on Bank Holidays)

Shifts: 07:45 – 20:15 (day) and 19:45 – 08:15 (night) on site at the hotel and you will be entitled to 2 x 30 minute unpaid breaks during your shifts.

Locations: Crisis Warehouse in Canning Town and hotel in East London with exact location provided upon successful appointment

The role

This is a unique opportunity to join the Crisis at Christmas team as a Women’s Pathway coordinator at a hotel and way of working we are introducing for the first time in East London. The Women-led Pathway is specifically designed for women experiencing homelessness and is a women-led initiative grounded in a psychologically informed approach. Your aim will be to ensure guests have a positive experience, that we achieve the impact we want and that there is consistency throughout the duration of the project. Crisis at Christmas is innovative and achieves great things, we want you to be part of that.

The purpose of the role is to be the key on-site point of contact for volunteers, case managers, hotel staff and members of our security team. You will play a key role in ensuring Crisis at Christmas policies and procedures around volunteering, incident management, safeguarding and guest wellbeing and behaviour are being followed. You will ensure volunteers are supported with any issues, difficult conversations and incidents that may arise with our hotel guests.

You will be responsible for escalating any serious concerns or issues to the Guest services manager, Head of Christmas and on-call managers during the Christmas period who will all be able to provide advice and guidance for any issues you may encounter on site.

To be considered for the role you must be able to be on site at the hotel in London during the Christmas period. This will include working on Bank Holidays and weekends.  

To ensure that the needs of the women we support are met in a safe and supportive environment, this post is open to applications from women only. We are committed to building a diverse and inclusive team and welcome applications from women of all backgrounds, including trans women.   

Experience required 

• Previous experience managing or working intensively in services for women, ideally in a hostel or accommodation environment in the homelessness or related sector.
• Experience working with and supporting women with multiple and complex needs.
• A good understanding of the issues faced by women experiencing homelessness.
• Ability and confidence to consult and use own initiatives to manage risk and make appropriate decisions in complex situations.
• Experience of holding high quality briefings and debriefs with multiple different audiences.
• Ability to build and manage effective working relationships with multiple different stakeholders from a range of backgrounds.
• Excellent interpersonal skills and ability to communicate effectively and confidently with a wide range of audiences.

Shifts

You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.

Applications close on Sunday 2 Nov at midnight

Service Manager

We are seeking an experienced and committed Service Manager to lead supported accommodation services for young people in Lambeth.

Position: Service Manager
Salary: £37,880 per annum (including London weighting) plus pension and other benefits
Location: Lambeth, London
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Sunday 2nd November, 2025

About the Role

As Service Manager you will oversee a group of supported accommodation services across Lambeth, Twickenham and Greenwich. The service supports young people aged 16 to 25, including those at risk of homelessness and unaccompanied asylum-seeking young people.

You will manage five properties and lead a team of Progression Coaches, Night Progression Coaches, a Senior Coach, a Floating Support Worker, an Apprentice and volunteers. Working closely with Lambeth commissioners and the Leaving Care Team, you will ensure high-quality, safe and responsive services.

Key responsibilities include:

• Leading and motivating a team to deliver person-centred, high-quality support
• Overseeing service delivery to meet contract requirements and KPIs
• Ensuring effective safeguarding, health and safety and compliance
• Building and maintaining strong partnerships with statutory and voluntary agencies
• Managing budgets, assets and reporting requirements
• Maintaining positive relationships with neighbours and local communities
• Contributing to on-call rota for London-wide emergency cover

About You

We’re looking for someone with strong leadership skills and a background in managing services that support vulnerable young people. You’ll have:

· Experience supervising or managing staff teams

· Experience working in supported accommodation or similar settings

· Strong knowledge of safeguarding and risk management

· Experience of partnership working with statutory and voluntary agencies

· Experience managing budgets and buildings

· Ability to problem-solve in a fast-paced environment

· Commitment to equality, diversity and inclusion

· A flexible, resilient and collaborative approach

Experience of working with asylum-seeking young people or 16–17 year olds is desirable.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Commitment to continued professional development with internal mentoring.

· Flexible working model for suitable roles.

· Supportive flexitime and toil arrangements.

· 26 days annual leave rising to 30 after five years’ service.

· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Financial wellbeing offering interest free loans and advances

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Cycle to Work scheme and interest-free season ticket loans.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· International Accident Cover – accidental death, permanent ​disability

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.