Recruiting a Waking Night Support Worker to join our Young Peoples service based in Hounslow!

GBP 16,770 per annum, 30 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Key Responsibilities:

- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting Full/Part Time Waking Night Support Workers to join our Mental Health service in Slough!

We are currently recruiting the following roles:

Part Time Waking Night Support Worker - £14,625 per annum, 30 hours per week, permanent position

Full Time Waking Night Support Worker - £19,500 per annum, 40 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Please clearly state in your supporting statement which role/roles you are interested in.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.
Waking Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Provide phone support to the customers of our sister project Hope House and report to Hope House management accordingly
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

Skills, Knowledge and Experience
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Interviews will start taking place 6th and 7th April 2021.

For more information or to apply please visit our website.

Are you looking to start your career supporting vulnerable adults; working for a charity who makes a real difference to the lives of people who are homeless every day?

About the role

St Mungo’s is at the forefront of supporting people experiencing homelessness. Our work is more crucial now than ever before as we support our clients throughout the covid-19 pandemic and ensure as many people as possible receive a rapid response, a full assessment of their needs and an offer of help to move away from the dangers of rough sleeping.

The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for inspirational people to join our Pan London Assessment Triages, Staging Post and Support Hotels across London. We are looking for people to join the teams as Night Reconnection Assistant Workers; in these roles you will:

• Work as part of a busy team environment working closely with those affected by rough sleeping.

• Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection or assessment plans and supporting clients into appropriate accommodation. 

• Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am).

What we’re looking for

These crucial roles will suit people with an interest in in developing key skills to build a career working in a support role, as well as:

• Some experience of dealing directly with the public and/or customers in a busy service environment.
• Good communication skills and the ability to work with others effectively to get things done.

• Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.

• You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

What we offer

• Excellent Development and Growth Opportunities

• A Diverse and Inclusive Work Place

• Excellent Rates of Pay and Other Benefit

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 15 April 2021

Interview and assessments on: week commencing 26 April 2021 (via video call and email)

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in and a Housing First project, a Recovery Hub which includes an abstinence-based residential recovery accommodation (Acorn House), incorporating a Primary Programme and an Aftercare Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on ‘Recovery Capital’ - a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:                                                      

• To be a responsible point of call for night shift work in our rehab hostel (Acorn House)
• Remain on site and be available to be woken in emergencies
• Undertake all health, safety and food hygiene checks and cleaning of the kitchen
• Administer medication, and drug and alcohol tests for residents as required.
• To undertake morning wake-up call for all residents.
• To interact with all residents in a proactive, flexible and sensitive manner, and with due regard for individual need.
• To implement procedures, paying particular attention to registers of residents as they come into and leave the premises, and ensure that curfews are adhered to
• To be particularly vigilant during open access times and to monitor residents’ adherence to SCT’s behavioural expectations
• To take responsibility for the main entrance to the building, and to monitor all other areas
• To inform the appropriate staff of any problems that may arise and to use initiative in dealing with any difficulties, either with or without the assistance of the police
• To check all areas for safety to ensure that for example, drug use and/or drug exchange is not becoming a practice
• To provide handover information to day staff
• To contact appropriate people in the event of deliveries, and to authorise the acceptance of goods, where appropriate
• To attend and participate in formal handovers, meetings and training sessions as required

Operational Support:

• To ensure that all equipment in the project and all other facilities for residents are kept in a good state of repair and working order
• To meet required standards and management agreement of Registered Social Landlord (RSL) and any other commissioning body

General:

• Assess and act upon immediate risk of danger to residents and staff
• Manage incidents of anti-social behaviour, in accordance with agreed protocols and standards
• Work flexibly and co-operate with the Supported Housing Manager
• Participate in staff training and development activities, staff supervision, appraisals and all relevant meetings
• Ensure the observation of all of SCT's policies and practices, including those relating to equal opportunity, confidentiality, protection of vulnerable adults, health and safety, financial control, recruitment, supervision, appraisals, sickness and discipline
• Share responsibility for good health and safety practices, including participating in fire drills and risk assessments, lone working risk assessments, and reporting to line management any matters of concern
• To ensure a safe and secure environment for residents, free, in particular, from alcohol and drugs, and from abusive behaviour and exploitation.
• Work flexible hours where needed.
• To ensure you keep up to date with developments in their relevant sector, enhancing  knowledge, skills and practice
• Undertake other duties as allocated by the line manager in the best interests of the overall work of the SCT.

Person Specification

Essential

Desirable

Skills and Knowledge

Essential:

• Good communication skills
• High level of accuracy and attention to detail
• Ability to prioritise and work to deadlines
• Commitment to working towards targets and progression with a challenging client group.
• To ensure that you comply with health and safety standards

Desireable

• Knowledge of substance misuse and its effects
• Knowledge of suicide, self-injury and preventative approaches

Experience

Essential

• Experience of managing aggressive behaviour
• Experience of working in a team
• Experience of independent working
• Good level of IT skills (MS Office)
• Administrative, recording and reporting skills
• Experience of maintaining records and systems to a professional standard
• Experience of risk assessment and management

Desirable

• Understanding of trauma and its effects
• Experience of working with a range of statutory and voluntary agencies
• Experience of using InForm

Cultural Indicators

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.

Role Model / Leading by Example

• Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.

Continual Improvements

• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.

Effective Communication

• Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.

Positive Behaviour Support Worker

We currently have a number of exciting part time vacancies to join our Day Opportunities provision as Positive Behaviour Support Workers! These are a set of newly created roles that will focus on delivering person-centred care to a range of people with Autism and behaviours that may challenge, providing support to offer them the best opportunities.

As a Positive Behaviour Support Worker, you will have a chance to be involved in the implementation of support plans and risk assessments, as well as helping respond to triggers for behaviours that may be of concern. You will also provide emotional support to the individuals, promote decision making, facilitate and participate in a range of social and leisure activities and support them to achieve goals and positive outcomes, helping build self-esteem and confidence.

Positive Behaviour Support Worker Duties:

* Participating in the implementation of Positive Behaviour Support Plans, including

proactive support and responding to triggers for behaviours that may be of concern.

* Observing and reporting subtle changes in behaviour, communicating any changes to line manager and team members.
* Being involved in the assessment and management of risk and follow risk assessments consistently to ensure the safety of the service user and members of the public.
* Providing emotional support to the service user in managing their anxieties and behaviour through coping strategies.
* Recording all incidents and contributing to team discussions around incident analysis and strategies.
* To provide support to people with learning disabilities, autism and behaviours of concern in their own home, in the community or whilst attending a leisure activity at a Centre 404 base.
* To liaise with the service user's family, advocates, and other professionals where appropriate.

Positive Behaviour Support Worker Requirements:

* Track record of providing high standards of service while under pressure with challenging client groups in disciplines such as acute mental health, community care or other.
* Experience of working with vulnerable client groups, including but not limited to people with learning disabilities, autism, and mental health issues.
* Minimum 2 years' experience delivering personalised outcomes and improving the quality of life for challenging client groups.
* Experience of maintaining positive environmental factors, using evidence-based strategies to improve quality of life, and the least restrictive interventions to deescalate behaviours that may challenge.
* Emotionally resilient and composed
* Self-aware and self-reflective
* Good communication skills and IT proficient
* Understanding of autism and/or commitment to learn about this condition and the importance of following structured boundaries to provide consistent support.
* Understanding of key legislation relevant to the care of vulnerable groups including the Mental Health Act and Care Act

Benefits:

* £10.75 per hour
* 30 hours per week
* Bank contracts available

About the Company:

Centre 404 is a friendly, local and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families in North London.

If you think that you are suitable for this Positive Behaviour Support Worker role, please apply now!

Closing Date: 9am 15th April 2021

Do you want to make a real difference to older people in East London?  This is a wide-ranging, customer-facing role to support people with dementia who have just been diagnosed, and their carers, to live as well as they can.

We are looking for an experienced, empathetic Support  and Groups Worker who can use their existing skills and develop new ones working with customers on a one to one and groups basis as part of a small, forward thinking, professional team.

The role will involve supporting existing Zoom Groups, re-starting our face to face peer support sessions, outreach, and one to one contact with clients, including managing your own caseload.

Strong written and verbal communications skills are required, as well as the ability to use online conferencing programmes, and the confidence to work with people from very diverse backgrounds.

Applicants should submit a cv and covering letter explaining how they meet the person specification in the Job Description.

Supported Housing Night Concierge Worker

Location: Various locations in London  (including Croydon, Kensington, Stockwell & Bromley )

Salary:£20,029 per annum

Contract: Permanent (10 roles) & Fixed Term (4 roles)

Hours: 35.5 hours contract - Each night shift is 21:30 to 07.30.

We are looking for individuals who can work up to four ten hour shifts a week over a variety of nights.  The pattern is a rotational 4 shifts on/4 shifts off.

Benefits: Competitive salary, comprehensive training, 26 days holiday per annum rising to 31 days with service , occupational sick pay, contributory group pension scheme, free life assurance and medical cash plan

About the Role

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across five London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. Our Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is a rewarding and challenging role.

Our Night Concierge colleagues work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks and dealing with queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Understanding of what delivering excellent customer service is
• Excellent communication skills required for shift handovers and email correspondence
• IT skills to log information on our customer database
• Ability to accurately recall and record information on incidents that occur for example medical emergencies, anti-social behaviour
• Awareness of Health and Safety to complete building safety checks and led on fire safety

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, Merton and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

There are 4 questions as part of the application process and an up to date CV is also required.  Please read the job description and person specification prior to submitting your application.  We look forward to hearing from you!

You have a diploma or degree in counselling, psychology, social work, probation, mental health or Health and Social Care - Level 3) or proven community experience of mental health, wellbeing and behaviour change work with adults. Would you like to use that experience to work with individuals who are currently in mental health wards, supporting them before and after discharge? Welcome to Richmond Fellowship as a Mental Health Support Worker – In-Reach.

We’re part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Led by Community Connections, in collaboration with Surrey and Borders Partnership NHS Foundation, this exciting new project aims to deliver vital community-level support and interventions. Your challenge? To work intensively with individuals who are currently in mental health wards before and after their discharge and give them the ongoing support they need, for up to 3 weeks. This will involve working with individuals, families, carers and health professionals to develop wrap-around support plans to enable better integration into community services, thus reducing re-admission rates. And, along the way, you’ll work as part of a small team and liaise with ward staff, home treatment teams, community mental health recovery teams and care coordinators.

A relevant qualification and/or community experience of mental health, wellbeing and behaviour change work with adults is essential, and you’ll also need to be familiar with safeguarding policy and practice. A good understanding of engagement, motivational and behaviour change approaches is important too. Above all, you’re enthusiastic about supporting people and connecting them to relevant services and keen to be part of something new and worthwhile that will change lives.

The salary for this post is £22,265.00 per annum.

We are committed to increasing our diversity and welcome applications from those with lived experience and/or who are from a BAME background.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Salary: £19,743.12 per annum

Hours: 37.5 hours

Job Type: Permanent

Service: Learning Disabilities

Location: Ealing

Shift Pattern: Various 

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 33 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after 12 months service)

About the role

The role of a Support Worker is to enable the people we support to manage aspects of their daily life.

Duties will include:

• Making a difference to the lives of those you support
• Help to use a range of recovery oriented and person-centered planning tools
• Ensure all plans and records relating to the people we support are accurate and up to date
• Support with everyday tasks to maximise the individual’s independence
• Work in a consistent and positive way with local managers and other team members to ensure people get a great service
• Undertake various levels of personal care and manual handling

About you

To be a Support Worker at Certitude, experience is not essential. Full training will be given; however, the following are essential:

• Ability to motivate others and build confidence
• Ability to work on your own initiative and also be a great team player
• Practical, adaptable and organised
• Have interests and skills that they are willing to share and get others involved
• Ability to use technology – PC and modern technology equipment

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we are able to support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £48m.

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP

Salary: £20,810.04 per annum

Hours: 37.5 hours

Job Type: Permanent

Service: Mental Health

Location: Harrow 

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 33 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after 12 months service)

About the role

The role of a Support Worker is to enable the people we support to manage aspects of their daily life.

Duties will include:

• Making a difference to the lives of those you support
• Help to use a range of recovery oriented and person-centered planning tools
• Ensure all plans and records relating to the people we support are accurate and up to date
• Support with everyday tasks to maximise the individual’s independence
• Work in a consistent and positive way with local managers and other team members to ensure people get a great service
• Undertake various levels of personal care and manual handling

About you

To be a Support Worker at Certitude, experience is not essential. Full training will be given; however, the following are essential:

• Ability to motivate others and build confidence
• Ability to work on your own initiative and also be a great team player
• Practical, adaptable and organised
• Have interests and skills that they are willing to share and get others involved
• Ability to use technology – PC and modern technology equipment

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we are able to support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £48m.

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP

We are looking for an experienced link worker to take on this exciting new role that will design and pilot a joint programme between Manor Gardens and selected elements of universal services in Islington to achieve equality of access for all families, regardless of language, culture or abilities. The focus will be on building bridges and development of best practice with professionals working in maternity and early years services.

You will form a vital part of our Starting Well team which works with mums, dads, carers and families during the first 1,001 days of their baby’s lives and beyond, supporting mental and physical health and wellbeing, relationships and development, and the resilience, self-esteem and confidence of new families.

Much of our work is done bilingually within our local communities, providing support to those that experience barriers and difficulties in accessing support and services, in particular those from refugee and migrant communities.

This role will help us promote a better understanding of cultural barriers and ensure universal services are better informed and trained around best practice in this area.

Ideally candidates will have either a good working knowledge of Early Years services within Islington or a good understanding of communities and barriers in maternity.

Closing date for applications: 13th May (Midday) 

Interviews: TBC

For a recruitment pack please click apply to visit our website.

Manor Gardens Welfare Trust is committed to achieving a diverse workforce that reflects the communities with which we work. We value our staff greatly, and respect and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their sex, race, disability, age, sexual orientation or religious belief.

Recruiting for a Support Worker to join our Homelessness and Complex Needs Service in Southwark!

GBP 22,360 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This is a 12 month Fixed Term Contract until 31st March 2022.

Joe Richards House, a purpose-built 42-bed hostel on Queens Road, Peckham, is designed to meet the immediate and longer term needs of men and women who are homeless and may have extensive additional needs including mental health, substance misuse and physical health. Customers vary greatly in age and background, with many coming from marginalised groups. The service uses a core and cluster model: 30 of the rooms are bedsits with ensuites and kitchenette facilities, and 12 are assessment rooms.

Job Overview:
To enable vulnerable people with complex needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. To work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Southwark Council and Clearing House
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
- Encourage and enable customers to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety
- Shift leading including allocation of daily tasks, completing a through handover to the next shift, detailing customers of concern, incidents and hand over of petty cash
- Carry out security duties to ensure the safety of the customers and premises including patrols of the building and monitoring CCTV
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.