Office administrator jobs in addlestone, surrey
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
This is a great opportunity for an experienced Finance Manager who is passionate about Jesus’ mission and how we can bring change for families who are struggling around the world. At International Needs, you have the opportunity to use your finance skills to support the amazing ministries of our partners, and to hear firsthand about the impact of our work.
We need a dedicated individual to join the UK team, providing all aspects of charity finance and enabling our global partners to continue and grow their impactful work. We have been growing as an organisation over the last 10 years and want to continue to expand our ministries as needs have also been increasing.
Working together closely in our team, every day you would see the life-changing and transformational impact our work is having on families around the world. Could you join our team?
The Finance Manager is responsible to the Executive Director and responsible for:
- Ensure Financial Sustainability—Develop and implement financial strategies that support the organization's long-term sustainability, aligning budgets with the charity's mission and strategic goals.
- Strengthen Financial Governance and Compliance - Maintain strong internal controls and ensure compliance with relevant financial regulations, charity law, and donor requirements, including timely preparation of statutory accounts and audit processes.
- Enhance Financial Planning and Budgeting - Lead the annual budgeting process and long-term financial planning, providing accurate forecasting, financial modelling, and scenario planning to support leadership decisions.
- Optimise Resource Allocation - Provide insight and analysis to guide the efficient use of funds, ensuring that resources are directed to the most impactful programs and services.
- Develop Transparent Financial Reporting—To build trust and demonstrate accountability, deliver timely and transparent financial reports to stakeholders, including the ED, trustees, donors, and regulators.
- Support Fundraising and Donor Stewardship - Partner with fundraising teams to manage restricted funds, track grant expenditures, and support financial reporting to funders, ensuring alignment with donor expectations.
- Promote Financial Literacy and Capacity building - Build financial awareness and capacity across the organization by training non-financial staff and ensuring budget holders understand and manage their financial responsibilities effectively.
- Risk Management and Contingency Planning - Identify financial risks and develop mitigation strategies, including establishing reserves and contingency plans for economic uncertainties or funding shortfalls.
The role requires the job holder to profess and practice the Christian faith and to commit to the Employer’s Statement of Faith.
The client requests no contact from agencies or media sales.
£30,750 - £36,800 per annum depending on experience
Hours: 35 per week
Based: Esher/Midlands/Home
Contract: Permanent
Ref: 1526
A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users.
This is an exciting role that will play a key part in the delivery of Cranstoun’s IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team.
You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation.
If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you.
Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable.
The role involves regular travel to sites, services and premises to support the IT function and infrastructure.
To download an application pack, visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: 30 May 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No. 1061582.
Are you driven to make a real difference in the lives of communities affected by disasters?
Tearfund's Disaster Risk Management Team is looking for a passionate and skilled Disaster Risk Management Officer to help shape innovative, forward-thinking solutions in disaster preparedness and response.
If you have experience in Disaster Risk Management (DRM), capacity strengthening, Anticipatory Action (AA), and Disaster Risk Financing (DRF)—and you're excited by new approaches to humanitarian finance—this is your opportunity to contribute to meaningful change.
Do you have:
- Experience in directly supporting emergency response and disaster risk management work, particularly in disaster preparedness?
- Experience of project administration within a relief or fragile states context?
- Budget and finance experience?
- Proposal and report writing?
- Working alongside partners?
- Experience working in diverse, multicultural teams?
Can you:
- Plan, prioritise and organise multiple work tasks under tight timelines and in close cooperation with multiple stakeholders?
- Grasp complex new concepts quickly?
- Self manage and work independently as well as in a team?
- Bring us skills in project design, review and analysis?
- Be analytical, with a strong eye for detail?
- Be diplomatic and strong interpersonal skills?
- Bring computer literacy?
- Be fluent in English?
Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.
Do your skills, experience and passion match the above? Then we'd love to hear from you!
Location: This is a permanent contract global role and can be based in any country where Tearfund is registered and legally able to employ staff.
Salary: Salary will be market related and dependednt on where the role is based.
Travel: Applicants must be willing to travel (up to 8 weeks per year) and should have excellent written and spoken English.
Hybrid working in the UK: This role is eligible for hybrid working in the UK and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Department: Insight, Policy, and Communications
Reports to: Outreach Programme Manager
Location: Home-based, with regular travel across England, Scotland, and Wales
Benefits:
- 25 days holiday plus England bank holidays
- Employer pension contribution up to 5%
- Life insurance, critical illness cover & private health benefits
- 37.5-hour workweek
Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in Scotland, the North of England, and Wales, but some travel to other areas of the UK may be required.
About British Gas Energy Trust (BGET)
British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.
This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.
Key Responsibilities
Programme Support & Delivery
- Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
- Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
- Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
- Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
- Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.
Stakeholder & Community Engagement
- Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
- Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
- Build relationships with community leaders and partner organisations, strengthening outreach efforts.
Monitoring & Reporting
- Assist in data collection and impact tracking to measure outreach programme success.
- Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
- Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.
Communications & Marketing Support
- Support the development of marketing materials and communications to promote outreach events and initiatives.
- Ensure that outreach events are effectively publicised within local communities through digital and print channels.
Person Specification
Essential Skills & Experience:
- Experience in event coordination, community outreach, or programme administration.
- Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences.
- Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
- Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
- Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
- Self-motivated and proactive, able to work independently while supporting a small team.
- Willingness to travel extensively and occasionally work outside standard office hours to support events.
- Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.
Desirable:
- Experience working in the energy, charity, or community outreach sectors.
- Knowledge of grant funding processes and working with funded organisations.
This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.
Please note that we are not able to offer sponsorship.
* We are not accepting requests to work with third party recruiters for this or any other vacancy. *
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.
The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.
Advice Work
- Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
- Support outreach or community engagement activities as needed.
- Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
- Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
- Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
- Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
- Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
- Enable and support guests to act for themselves, wherever appropriate.
- Monitor the progression of all cases to the point of resolution.
- Conduct follow-up calls with guests where needed and track outcomes
- Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
- Provide advice to the General Advice Service as and when required
Case Management
- Manage own caseload and work independently to support guests
- Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
- Support with developing case studies and gathering guest feedback
- Collect statistical information as requested for reporting purposes.
- Feed into the development of monitoring reports for funders and other stakeholders
Other Responsibilities
- Maintain and update the charity’s record of referral and signposting agencies;
- Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
- Keep informed of new and changing legislation relevant to the post, and of local issues and policies
- Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
- Take part in supervisions, personal development training, team meetings and appraisals
- Undertake any other reasonable duties to support the operations of the charity.
To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) by email to Admin, and complete our Equal
Opportunities Form found on our website.
Note: Applications without a tailored covering letter will not be considered.
In your Cover Letter please respond to the following questions;
Why are you interested in working as an General Advice Officer at Sufra, and how do your values align with our mission?
What experience do you have providing advice or support to individuals facing hardship?
How do you approach complex or challenging situations when supporting advice guests? Describe how you break these situations down and help guests understand their options and next steps.
The client requests no contact from agencies or media sales.
Department: Programmes
Reports to: Head of Programmes
Location: Home-based, with travel across England, Scotland, and Wales
Contract: Full-time, Permanent
Benefits:
- 25 days holiday plus England bank holidays
- Employer pension contribution up to 5%
- Life insurance, critical illness cover & private health benefits
- 37.5-hour workweek
Note: This role requires travel with overnight stays across England, Scotland, and Wales.
About British Gas Energy Trust (BGET)
British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to support the effective management of the Trust’s third party funded organisation grant programmes across England, Scotland and Wales
Key Responsibilities
· To act as the managerial point of contact between the Trust’s Grantees & the Trust ensuring programme materials up to date.
· To create documentation linked to grant programmes, such as Applications, Review Templates, Scoring Matrix and Grant Agreements.
· Build & manage positive “listening & learning” relationships with organisational grant applicants.
· Help ensure BGET learns from best practice delivery, and identify, recognize & respond to issues or opportunities as they arise.
· Undertaking both face to face and virtual monitoring visits as part of the project initiation, ongoing KPI and impact evaluation process, creating comprehensive follow-up reports and end of year reports.
· Ensure visibility & assurance of current policies and practice are in place with funded entities, identifying any risk to the Trust e.g. Safeguarding & Data Protection.
· Collect communication materials and help the Trust to amplify the voices of the organisations we support.
· In-put to the day-to-day contractual relationship with our Grant Management System provider, keeping data current and identifying improvements.
Reporting & Contract Management:
· Help ensure that organisations are supported to meet their obligations under their grant agreement, including KPIs and other reporting tools. Including identifying risks to delivery and supporting the grantee to help resolve any challenges with delivery that impact on the grant obligations.
· Collate comprehensive and clear feedback, data and information to monitor performance and impact on an ongoing and regular basis.
· Input into coordination, collection and analysis of Ofgem end of year reporting information.
· Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the CEO and Board.
· Prepare clear and informative monthly programme updates and support the preparation of quarterly programme reports to the Board to clearly evidence operational delivery across the grant portfolio.
· Ensure that the outcomes and KPI information are used to create impact reports during the contract period.
· Conduct monitoring visits to funded projects, (in person and online) ensuring accurate briefing notes and write up of meetings are compiled and logged appropriately.
· Establish clear reporting systems with each grant organisation and ensure accurate notes of quarterly meetings with portfolio of projects.
· Work with Finance to ensure grant funds are expended in line with grant agreements and any regulatory requirements.
· Ensure accurate data is in place for year-end reporting.
Knowledge Sharing
· Identify and develop opportunities for the organisational grant applicants to work collaboratively and share learning.
· Create and deliver events for our projects either online or annually at our Annual Advisors Gathering.
· Ensure case studies and other content is collated from the projects to share through our channels.
Person Specification:
Skills and Knowledge:
Essential:
· Strong project management skills, with relevant project management software training.
· Good written communication skills, with the ability to build effective working relationships.
· Strong at operational and project management with the ability to meet deadlines.
· Accuracy and attention to detail with a methodical approach.
· Flexible approach to changing circumstances, prepared to re-order priorities as required.
· Practical “can do” approach with ability to manage multiple work streams.
· Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems.
· Significant experience monitoring grant programmes including KPI reporting, assessment and write-up.
· Excellent written communication skills, with an ability to communicate with confidence to a wide range of individuals and audiences.
· Excellent analytical & numerical skills with the ability to interpret data and share insights.
Desirable:
· Stakeholder management experience
Experience:
· A proven track record of managing effective operational delivery of impact focused grant making projects or programmes. Including grant programme design.
· Experience of developing and managing positive, equitable partnerships.
· Responsibility for managing our Grant Management System including establishing reporting systems and dashboards for the Senior Leadership Team and Board.
This role is an opportunity to make a real difference in communities across the UK, working directly with organisations that deliver tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact programmes initiative, we encourage you to apply.
Please note that we are not able to offer sponsorship and the successful candidate must hold the right to work in the United Kingdom.
A basic DBS check is a requirement of this role.
* We are not accepting requests to work with third party recruiters for this or any other vacancy. *
The client requests no contact from agencies or media sales.
Can you help us to support new dads and dads-to-be?
We are recruiting a Dad Matters Coordinator to help us reach more families in Brent. This is an amazing opportunity for someone with parenting experience to support new dads at a critical time in their parenting journey. The Dad Matters Coordinator will be passionate about supporting fathers to create strong secure bonds with their babies. You will have the compassion and skills to enable dads to have those difficult conversations, and talk about how they’re really feeling.
The Dad Matters Coordinator will deliver a range of universal and targeted interventions aimed at fathers in the First 1001 Days. You will support dads and other male carers with attachment and bonding, mental health and access to service. You will also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways. Additionally, you will help develop and run sessions with dads and will be at the forefront of growing our Dad Matters volunteering opportunities.
We are looking for someone who can build on our existing relationships in the borough and make a real impact on the mental health and wellbeing of new dads and dads-to-be.
The work requires a combination of field-based community engagement and training in Brent and regular days in the office in Barnet. You will need to travel regularly across the borough and be visible in the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to bring your expertise, skills and experience to the third sector and contribute to a growing national charity?
Are you passionate about supporting bereaved children, parents and families, and the professionals who work with them?
Helpline Practitioner
Hours: 21 hours (3 days) per week
Rate: £28,000 per annum (pro-rata)
Reporting: Head of Helpline Services
Base: Blended: Home Working and Child Bereavement UK Head Office in Loudwater, Buckinghamshire (currently 1 day per quarter)
Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.
We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.
We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
We are looking to recruit a talented and highly motivated individual, to provide timely and appropriate support and information to both families and professionals contacting Child Bereavement UK (CBUK) through a variety of channels, mainly phone, email and live chat, and to assist in the development and maintenance of systems, policies, practices and procedures to underpin this service.
Closing Date: 9am Tuesday 3rd June
Interview Date: Friday 13th June
Interviews will be held via Zoom.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Child Bereavement UK recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented; currently, this includes disabled people, LGBTQ+ and those from those from ethnically diverse groups.
No agencies please.
Mentor Recruitment Lead £32,000 per annum (pro-rata) plus London weighting if successful candidate is in London
Previous applicants need not apply
Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.
Remote working, with the option for hybrid working (up to two days in the office) if located 45 minutes away from one of our offices in London, Manchester and Cardiff.
At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
Would you like the opportunity to:
-
Be part of a dynamic, values-driven organisation working to achieve lasting social change?
-
Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
-
Help shape a growing organisation?
-
Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?
If so, this may be the role for YOU!
1MM Mentor Recruitment Lead main tasks include:
● Build, lead, own and execute 1MM’s mentor recruitment strategy
● Source enough mentors to ensure 1MM has an oversupply (c.15% higher than demand) of fully trained, location relevant mentors available
● Build a sustainable growth engine that ensures the pipeline of mentors remains sufficient on an ongoing basis
● Work with key stakeholders across the business to improve conversion rates by refining our onboarding process
● Meeting all quality assurance KPIs
-
Establishing employers, professional networks, community groups etc. as Volunteer Providers.
● Ensure key partners are smoothly handed over to the relevant colleagues within the business at the appropriate time.
● Provide regular reports on progress related to the role.
For a more detailed job description, please see the job pack attached.
Remuneration and benefits: Salary bracket of £32,000 (pro rata) plus London weighting if successful candidate lives in London,, up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).
**Please note that applications submitted without a Covering Letter will not be considered**
For further details on how to apply, please see application guidelines attached.
To transform our society by connecting one million young people with one million opportunities.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.
Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events
About BIMA
BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.
Job Summary:
We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.
Responsibilities
-
Project Management/ Event Management
-
Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.
-
Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met.
-
Track project progress, and provide status updates to Senior Management Team.
-
Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.
-
Facilitate team meetings, document minutes, and follow up on action items.
-
Evaluating and completing written reports on the projects and deliverables.
-
-
Marketing Management
-
Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.
-
Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.
-
Collate marketing materials, ensuring consistency with branding and messaging.
-
Maintain marketing databases and mailing lists.
-
Management/ Engagement on Social Media Platforms.
-
Assist with promotional activity for BIMA events.
-
Creating an evergreen campaign on membership growth.
-
Marketing Administration
-
-
Membership Onboarding
-
Reviewing and processing membership sign ups via the website.
-
Reviewing and processing members on BIMA’s whatsapp community.
-
Maintain and deliver professional customer service for membership queries.
-
-
Administration
-
Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.
-
Support senior leadership in administration and management of the email inbox.
-
Person Specification
-
A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management
-
Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.
-
Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.
-
Strong verbal and written communication skills, with proficiency in English at a professional level.
-
Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.
-
Proficiency in Microsoft Office Suite and Google Workspace.
-
Experience with website management platforms (e.g., WordPress) is highly desirable.
-
Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.
-
Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.
-
Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.
The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.
If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.
Application Process
Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.
Salary £27,000 - £31,000 per annum - subject to skills and experience
Hours of work 37.5 hours a week over five days
Base Hybrid working for the foreseeable future with regular attendance to the office, Pears Building, Pond Street, London, NW3 2PP:
o Tuesday to Thursday must be in our office
o Monday and Friday can be worked from home
The role
As the breadth and volume of our fundraising activity has grown over the last couple of years, an opportunity has arisen for a detail orientated and enthusiastic individual to join our database team. This role will be line managed by the Database Manager, with a dotted line to the Senior Database Officer to ensure the smooth running of our income processing activity, making a significant impact for the charity, and enabling excellent supporter care.
The team
Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:
- Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our Philanthropy and Campaign teams builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.
- Our database team sit within Fundraising, with their work underpinning and supporting the entire department.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: 2 June 2025, 12 noon.
Interview date: 10 June 2025
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
We accelerate improvement and innovation beyond what the NHS can provide





The client requests no contact from agencies or media sales.
Department: Insight, Policy, and Communications
Reports to: Outreach Programme Manager
Location: Home-based, with regular travel across England, Scotland, and Wales
Contract: Full-time, Permanent
Benefits:
- 25 days holiday plus England bank holidays
- Employer pension contribution up to 5%
- Life insurance, critical illness cover & private health benefits
- 37.5-hour workweek
Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in the South, South West and South East of England, but some travel to other areas of the UK may be required.
About British Gas Energy Trust (BGET)
British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.
This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.
Key Responsibilities
Programme Support & Delivery
- Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
- Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
- Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
- Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
- Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.
Stakeholder & Community Engagement
- Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
- Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
- Build relationships with community leaders and partner organisations, strengthening outreach efforts.
Monitoring & Reporting
- Assist in data collection and impact tracking to measure outreach programme success.
- Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
- Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.
Communications & Marketing Support
- Support the development of marketing materials and communications to promote outreach events and initiatives.
- Ensure that outreach events are effectively publicised within local communities through digital and print channels.
Person Specification
Essential Skills & Experience:
- Experience in event coordination, community outreach, or programme administration.
- Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences.
- Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
- Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
- Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
- Self-motivated and proactive, able to work independently while supporting a small team.
- Willingness to travel extensively and occasionally work outside standard office hours to support events.
- Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.
Desirable:
- Experience working in the energy, charity, or community outreach sectors.
- Knowledge of grant funding processes and working with funded organisations.
This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.
Please note we are not able to offer sponsorship.
* We are not accepting requests to work with third party recruiters for this or any other vacancy. *
The client requests no contact from agencies or media sales.
Location: Dependent on Parish placement
Contract: 3-year fixed term, part-time (21 hours per week)
Training Provider: Ridley London, the London training centre of Ridley Hall Cambridge
Do you have a passion for working with children and young people?
Do you want to gain hands-on experience in youth and children’s ministry while receiving high-quality training?
As an apprentice, you will work within a parish to develop and strengthen its children and youth ministry while studying with Ridley London. This three-year apprenticeship leads to a Certificate in Higher Education (Level 4) in Foundations in Theology, Ministry and Mission, with a focus on youth and children’s work.
You’ll be employed for 21 hours per week, spending 16 hours in the parish and 5 hours studying.
Parish Requirement
Applicants must apply with a linked parish in Diocese of London. Interested applicants should first speak with their local parish clergy within the London Diocese to confirm their eligibility. We cannot accept applications without a linked parish.
What You’ll Be Doing
-
Engaging with children and young people, building positive relationships and supporting their faith journey
-
Helping to lead activities such as Sunday school, messy church, youth groups, and holiday clubs
-
Creating and delivering new initiatives to deepen young people’s involvement in the church
-
Developing outreach work with local schools and community groups
-
Leading discipleship courses for young people
-
Assisting with administration related to children’s and youth work
-
Attending regular team meetings, supervision sessions, and training as part of the apprenticeship
Who We’re Looking For
-
Experience in youth and children’s work (voluntary or paid) or community learning and development
-
GCSE/NVQ Level 2 qualifications, or a commitment to achieving these within the first year
-
A willingness to commit to a three-year apprenticeship, combining study, training, and hands-on experience
-
Strong communication skills and the ability to engage and inspire young people
-
Self-motivated and enthusiastic, able to work both independently and as part of a team
-
A commitment to safeguarding and creating a safe environment for children and young people
-
A Christian faith and alignment with the mission and values of the Church of England
-
Right to work in the UK
About the Diocese of London and the LDF
The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 boroughs.
The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services, and paying and housing its clergy.
Safeguarding Statement
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applicants from those with the relevant experience that will increase this representation.
Additional Information
-
This role has an occupational requirement for the postholder to be a Christian, under Part 1 of Schedule 9 of the Equality Act 2010
-
All appointments are subject to acceptable pre-appointment checks, including a satisfactory Enhanced DBS Check
-
The location of the role depends on the Parish placement
Why Apply?
This is a fantastic opportunity to:
✔ Gain hands-on ministry experience in a local church
✔ Develop skills in youth and children’s work while being mentored and supported
✔ Earn a Higher Education Certificate in Theology, Ministry, and Mission
✔ Be part of a supportive community of apprentices growing in faith and ministry
If you’re excited about working with young people and exploring a future in ministry, we’d love to hear from you!
For more details, please see the full Job Description.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Battersea's Global Programmes Department are looking for a passionate individual to join the team as Grants and Programmes Associate.
The Grants and Programmes Associate will support the delivery of a portfolio of work within the Grants and Programmes function at Battersea, focusing on the UK portfolio. The Associate will work closely with and report to a Grants & Programmes Manager who leads the portfolio. This is an exciting time for Battersea as we expand our work to impact more dogs and cats.
Over the coming five years, it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad.
This is a grants management role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of relationship, grant and project management. The successful postholder should be comfortable working as a team, with considerable scope, and complexity and nurturing relationships with colleagues across the organisation as an integral element of the role. The Associate would support a portfolio led by a Manager who would also be their line manager.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th May 2025
Interview date(s): 16th May 2025
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.