Office administrator jobs in belfast
Responsible to: People Services Manager
Location: Home-based, occasional travel may be required.
Grade & Salary: Grade C, £28,148 - £32,519 per annum, depending upon experience, plus 8% employer pension contribution
Duration: Permanent established role
Hours: Full time (37 hours per week)
Job Purpose:
The postholder administers all day-to-day activities within People Services and is responsible for the accurate, timely administration of all people-related data throughout the employee lifecycle from recruitment to retirement. Committed to business process improvement, the post-holder operates within strict confidentiality and compliance boundaries. The People Services Officer role models organisational values and behaviours, providing technical advice to colleagues when required and supporting the People Services Manager across all areas of the team’s work.
Main responsibilities:
- People administration and record keeping
- Always ensure fully compliant employee records, updating as required.
- Process all monthly changes (starters, leavers, contractual changes) accurately and meeting payroll deadlines.
- Bring a focus to gathering diversity data, so that insight and appropriate action and support is possible.
- Maintain and explain annual leave, providing reports as necessary for line managers.
- Ensure that employee files are updated with all relevant correspondence and maintained in line with GDPR, with archiving and data erasure in line with BC’s policy.
- Support the CEO Office and People Services Manager with the annual pay review administration.
- Continuously improve data management processes to enable clear and accurate reporting.
- Support Finance and Payroll with audit requests, meeting reporting deadlines.
Recruitment and selection, onboarding, and induction
- Manage the sourcing and advertising of new roles, once approved for recruitment.
- Support the procurement and management of external recruitment partners and internal assessment panels
- Liaise between candidates and hiring managers, setting up panels and ensuring selection process is effective and candidate friendly.
- Ensure that any reasonable adjustments requested during recruitment are implemented appropriately.
- Support hiring managers with induction and onboarding.
- Support BC induction programmes, providing information and presenting on People Services topics.
- Support on VISA and immigration and DBS checking as required.
- Run the Buddy Scheme for BC.
HR Information and Data Management and Reporting
- Maintain accurate employee data within the HRIS (Breathe), record and update.
- Provide regular standard reporting on key performance metrics for the organisation. (e.g. staff turnover, sickness absence, PDR completion rates, FTE, and headcount.)
- Provide people data for funding bids as required.
- Liaise with the HRIS provider for all system upgrades and maintenance, scheduling and testing new releases appropriately.
- Participate in HRIS provider network discussions to ensure that BC is maximising understanding of the system and services provided.
Learning and development
- Support all aspects of learning and development within the organisation, including diary management, registration, and monitoring.
- Review and improve content for People Services training materials.
- Maintain and report on records relating to compliance / mandatory training.
- Deliver introductory training in areas of expertise, for example recruitment, sickness absence management and contract changes.
- Act as first point of contact for external training partners and e-learning provider, directing and escalating queries as needed.
- Employee relations, engagement, and wellbeing.
- Update and format organisational policies under the guidance of the People Services Manager.
- Support with the implementation of the annual staff survey.
- Update and maintain the People Services SharePoint site, bringing accuracy and clarity to the content.
- Support on the administration of benefits schemes (e.g. cycle to work scheme).
- Support on people-related events, such as EDI celebrations and recognition awards (as relevant), ensuring inclusivity and efficient organisation.
- Know when to escalate confidential situations to protect individuals and BC.
- Source and support wellbeing activity that meets BC’s and individuals’ needs, including the Employee Assistance Programme.
- Commission Occupational Health reports as required.
- Provide first-line advice to managers on day-to-day people queries, such as sickness absence.
Project work
Undertake projects for People Services that enable continuous improvement of the services and function and self-development in the role.
Contribute to organisation-wide projects from time to time, bringing People expertise to the project team.
General:
- Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role and leading by example.
- Undertake all duties in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
- Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
- Commit to personal and professional development and learning through the Performance and Development Review process and one-to-one meetings with your line manager.
- Exhibit empathy with the mission and vision of BC, being a good external ambassador for the organisation.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: Monday, 1 December 2025 at 23:59.
Interviews will be held on either Tuesday 16th or Wednesday 17th December 2025.
As our People Services Officer, you’ll help make Butterfly Conservation a great place to work by delivering efficient, friendly, and accurate People Services support across every stage of the employee journey. From recruitment and onboarding to data management and wellbeing initiatives, you’ll play a vital role in supporting our people so they can focus on saving butterflies, moths, and the natural environment.
We’re looking for an experienced, super organised, enthusiastic, process-driven, and compassionate team player who enjoys helping others and improving how things work. You’ll bring strong attention to detail, great communication skills, and a passion for supporting people and our conservation mission.
REF-225 092
JOB PROFILE
JOB TITLE: Lead Trusts & Grants Officer
RESPONSIBLE TO: Senior Trusts & Grants Manager
HOURS OF WORK: Full time 35 hours per week
LOCATION: Home working/ Hybrid
DURATION: Permanent
SALARY / GRADE: £32,330
KEY WORKING RELATIONSHIPS
• Senior Trusts & Grants Manager
• Trusts & Grants Officer
• Director of Fundraising, Marketing & Communications
• Chief Operating Officer
• Senior Leadership & Service Managers
• Grant making trusts and foundations
• Major Donors
PURPOSE OF THE ROLE
The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.
MAIN DUTIES AND RESPONSIBILITIES
Fundraising and Grants Management
• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.
• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.
• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.
• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.
• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.
• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.
Team Management and Development
• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.
• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.
Personal specification
Knowledge and experience
• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)
• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)
• Experience in writing persuasive proposal documents and bids (E)
• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)
• Experience in supporting service teams to deliver complex projects on time and to budget (E)
• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)
Qualifications and Education
• Graduate level or equivalent significant professional experience in fundraising/bid
Skills and abilities
• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)
• Shows good professional judgement (E)
• Can successfully operate matrix management of complex projects at a national level (E)
• Delivers high quality work with minimal supervision and direction (E)
• Able to communicate clearly and engage with stakeholders at all levels (E)
• Is successful in securing positive external relationships with stakeholders and supporters (E)
• Demonstrates personal credibility (E)
• Demonstrates experience and ability in impact reporting (D)
• Ability to research the sector to identify the best prospects (D)
• Has the capacity to deal with complex issues and is good at problem solving (D)
• An exceptional administrator with excellent organisational and writing skills (E)
• Self-starter, used to working to deadlines and delivering against KPIs (D)
Accountability
• Shows previous experience of achievement of income targets (E)
• Shows previous experience of excellent funder or similar relationship stewardship (E)
• Able to contribute to the development of income growth strategy and strategic goals (D)
Behaviours
• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross-functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Values the opinion of others. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote or in one of our global offices (Madagascar, Belize, Indonesia, Timor-Leste, Kenya, Senegal), or home-based within countries where Blue Ventures has administrative capacity (Mozambique, Tanzania)
Closing date for applications: 15 November 2025
Contract status: Global post, full-time
Start date: December 2025
Contract duration: Permanent
Remuneration: £42,705 - £47,565 gross per annum (UK national band); £46,896 - £51,605 gross per annum (London, UK); IDR 286,984,519 - IDR 355,860,803 gross per annum (Indonesia); KES 2,871,375 - KES 3,560,505 gross per annum (Kenya); TZS 41,495,072 - TZS 51,453,890 gross per annum (Tanzania); MGA 36,755,641 - MGA 44,933,771 gross per annum (Madagascar); XOF 18,577,559 - XOF 23,036,173 gross per annum (Senegal); BZD 50,755 - 58,211 (Belize); USD 15,679 - 19,144 (Timor Leste); USD 68,000 - 72,910 (United States).
We rebuild tropical fisheries with coastal communities
Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally.
Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe.
Summary job description
We are currently recruiting a Software Developer (R Shiny) to support our evolving operations, supporting our Global Data Science team. Reporting to the Head of Data Engineering, this is a full-time role with occasional travel (1-2 times per year) to work closely with overseas colleagues, partners, field teams and communities.
The successful candidate will be a motivated, proactive and highly organised individual with strong experience in developing interactive data visualisation tools in R Shiny specifically.
You will focus on creating user-friendly, customisable tools to support decision-making in small-scale fishing communities and across the organisation. These tools, designed by the Design and Integration team, aim to transform complex datasets into actionable insights, supporting data-driven decision-making at various levels.
You will demonstrate a proven track record of presenting complex data in clear, accessible formats for both technical and non-technical audiences, as well as project design and management. Ideally, you will have experience with community-based conservation and development initiatives. You will thrive in environments that are collegiate and ambitious, and be able to demonstrate experience of working independently and solving complex problems in challenging situations.
We are looking for an individual who is open to new ideas and embraces innovation. Assessment of applications will include candidates’ technical skills and alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management.
The client requests no contact from agencies or media sales.
This is one of two District Property Secretary roles in North West England Methodist District, who will be the first point of contact on all matters relating to property. Using their knowledge of land and buildings, and their use and maintenance, in addition to knowledge of governance in the Methodist church context, the postholders will ensure a coherent and holistic approach to property across the District.
Key Responsibilities
Provide advice to churches and circuits on property-related matters
Work with colleagues, including ministers and lay members of the circuits and churches within the District, to maximise utilisation of property and land across the District for mission and income generation, in line with Connexional property strategy
- Support with selling properties
- Collaborate with colleagues on seeking alternative opportunities for mission or income generation
- Provide guidance on potential grant opportunities
Provide support with the instruction of professional advisors and contractors and liaise with surveyors as necessary
Provide advice and support to ensure projects are delivered effectively and in compliance with relevant standards and legislation
Support the management of the consents process
- Advise the consent giving body of the District regarding property projects and the feasibility of District grants
- Provide support on the use of the online consents system
- Oversee the submission of annual returns
Provide oversight of quinquennial inspections
- Ensure inspections are undertaken in a timely manner
- Ensure action points are followed up
- Collate copies of returns
To assist in the development and continual review of the District Development Plan for property
Ensure work is in line with the requirements of relevant bodies and legislation
- The Methodist Standing Orders and Connexional Team (including as a member of the Connexional Property Group)
- Maintain the District relationship with TMCP and action any correspondence as required
Report at District Policy Committee/Synod as required
NWED covers the geographical areas of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire.
Salary: £38,000 - £42,000
Hours: 35hrs per week, including some evening and weekend working
Location: Home-based, with some travelling required
Responsible to: District Secretary: Administration Compliance
Terms and Conditions
33 days (231hrs) annual leave entitlement per year, including public holidays.
There is a contributory pension scheme to which eligible lay employees will be auto-enrolled. Lay employees who do not meet the auto-enrolment criteria are eligible to join the scheme subject to certain provisions.
Appointment will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) disclosure.
Appointment will be subject to satisfactory references.
Appointment will be subject to the satisfactory completion of up to three-month probationary period.
Opportunities for study and for training.
The North West England District is committed to safeguarding, safer recruitment, inclusion and equality, and promoting the welfare of the communities served. As such, the successful candidate will be subject to safer recruitment pre-employment checks and be required to complete relevant training in the course of their probationary period.
The client requests no contact from agencies or media sales.
About the role
You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops.
You will need some storage space available for Charity materials.
If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.
You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.
There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.
The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results.
Who we need?
You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.
A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We Are Family is hiring!
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.
As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.
This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.
Key Details:
Role type: Permanent
Reports to: Head of Operations
Direct Reports: You will work closely in partnership with our Associates & Volunteers
Working Pattern: 2.5 days / 18.75 hours per week, including occasional evening and on-site work.
Salary: £30-35K FTE
Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.
Perks of Working at WAF:
· Become a part of a personable, visionary team creating positive impact on a daily basis
· Flexible working
· Home Working Allowance
· Occasional in-person working in London; travel and lunch expenses covered
· Competitive salaries with room for growth
· Professional development opportunities
· Seasonal socials
ROLE DESCRIPTION:
Key responsibilities include:
- Engagement with our Members
- Supporting our Volunteers
- Managing our Peer-led Groups and In-Person Activities
- Overseeing our Peer Support Training and Supervision
- Nurturing Partnerships
- Delivering Impact
- Contributing to Communications
- Championing our Advocacy efforts
- Collaborating with our Board and Committees
Person Specification:
ESSENTIAL
- Demonstrable experience coordinating / managing multiple projects or programmes
- Experience of working with beneficiaries and / or volunteers
- Excellent written and verbal communication skills
- Skills in identifying and prioritising workload with the ability to work to deadlines and budget
- Comfortable working independently, operating good judgement on when to seek guidance and support
- Strong IT and / or aptitude to learn software skills (see below)
- Resourceful and adaptable
- Empathetic and supportive
- A ‘hands-on’ and collaborative mindset
DESIRABLE
- Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
- Lived experience / interest in supporting families
- Experience of working within a peer support network
- Experience of co-producing projects with beneficiaries / volunteers
- Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).
To Apply:
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!
Please download our full application pack for further details and instructions on how to apply.
Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
Further information can be found via our website.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.
The client requests no contact from agencies or media sales.
People & Culture Manager
Location: Fully remote with flexible working arrangements
Contract: Permanent, part-time (0.6 FTE, 3 days a week which can be worked flexibly)
Salary: £21,500 - £24,000 pa, depending on experience (0.6 FTE of £35,828 - £40,000)
Closing Date for applications: Sunday 23rd November 2025, 11:59pm
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. Please note we are only able to respond to unsuccessful candidates.
* N.b. Both a CV and a cover letter must be submitted for applications to be considered.
Screening calls: Tuesday 25th and Wednesday 26th November 2025
Interviews: Monday 1st and Tuesday 2nd December 2025
Start Date: ASAP – this is a new post.
About: The Good Faith Partnership
At Good Faith, we create solutions to society’s most difficult problems. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.
At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.
The Opportunity
Good Faith is seeking our first People & Culture Manager – a hands-on, strategic HR generalist who is excited to shape and scale a people-first culture in a growing, purpose-driven organisation.
You’ll play a pivotal role in building and embedding people practices that reflect our mission and values, ensuring Good Faith remains an exceptional place to work. As an advisor to the senior leadership team (SLT) and a key support to colleagues across the organisation, you'll be responsible for day-to-day HR operations as well as helping to shape longer-term people strategy.
This role combines compliance and compassion, policy and people, and structure and soul. It’s ideal for someone who thrives in an agile environment, brings a proactive and people-centred mindset, and wants to make a lasting impact.
Key Responsibilities
HR Operations & Compliance
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Act as first point of contact for HR matters, ensuring compliance with UK employment law and best practice.
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Maintain and embed up-to-date HR policies and processes, delivering staff training where needed.
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Manage sensitive employee relations issues (e.g. grievances, disciplinary, absence management) with fairness and integrity.
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Serve as designated Safeguarding Lead
Recruitment & Onboarding
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Lead inclusive and transparent recruitment processes, ensuring a great candidate experience
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Oversee onboarding to ensure new team members feel welcomed, equipped and engaged from day one.
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Provide direction, support, and oversight to the team member responsible for implementing recruitment and onboarding activities.
Performance & Development
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Oversee effective line management processes, ensuring they are fair, developmental and aligned with our values.
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Support managers to strengthen their people leadership skills and to deliver effective performance reviews and personal development plans.
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Identify and coordinate learning and development opportunities to support growth and career progression.
Wellbeing, Engagement & Inclusion
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Lead initiatives that promote employee wellbeing, engagement, and retention.
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Design and run staff feedback mechanisms (e.g. surveys), working SLT to act on insights and improve workplace experience.
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Champion diversity, equity, inclusion and belonging across all people practices.
People Systems & Processes
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Manage HR systems (BrightHR), employee records and documentation.
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Oversee payroll, pensions, and benefits administration (in collaboration with external providers where relevant).
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Manage Associate (external consultant) contracts.
People Strategy & Culture
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Develop and deliver a people and culture strategy aligned with our mission and values.
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Embed our organisational values across people processes and internal communications.
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Lead workforce planning to ensure we are structured for sustainable growth.
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Develop and implement internal communications that strengthen alignment and team cohesion.
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Foster a positive, supportive, and high-performing workplace culture.
Leadership & Management
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Provide line management to relevant team members, supporting their growth and wellbeing, as required
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Work closely with the SLT to provide HR insight and strategic advice.
Other
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Undertake other reasonable duties consistent with the role and the evolving needs of the organisation.
Person Specification
We value lived experience, transferable skills, and potential – so if you don’t meet every requirement, we still encourage you to apply if this role excites you. However, the following will be an asset for this role:
HR Operations & Compliance
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3–5 years of relevant HR experience, ideally within a small or purpose-led organisation.
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Demonstrated experience managing sensitive employee relations issues.
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Strong working knowledge of UK employment law, HR policy development, and HR best practice.
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Demonstrable awareness of emerging trends in People and HR, including the opportunities and ethical considerations presented by AI and automation
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CIPD qualification (Level 5 or above), or equivalent experience.
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Experience acting as a Safeguarding Lead, or working closely with a Designated Safeguarding Lead.
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Proven ability to design and deliver HR policy and compliance training.
Recruitment & Onboarding
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Experience leading recruitment, including drafting role descriptions, selection criteria, managing shortlisting and interviews
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Ability to create positive onboarding experience
Performance & Development
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Experience developing and embedding performance management frameworks, including appraisals and personal development planning.
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Ability in supporting and equipping managers in their line management responsibilities
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Experience identifying learning and development opportunities that align with organisational and individual growth needs.
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Understanding of how to support career progression and talent development in small or resource-constrained organisations.
Wellbeing, Engagement & Inclusion
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Demonstrable commitment to diversity, equity, inclusion, and belonging in people practices and organisational culture
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Experience designing and managing employee feedback mechanisms and using results to initiate change
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Knowledge of workplace mental health practices.
People Systems & Processes
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Experience managing HR systems (e.g., BrightHR or similar) and maintaining accurate and up-to-date employee records.
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Proficient in overseeing payroll, pensions and benefits administration, including liaising with external providers.
People Strategy & Culture
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Experience developing or contributing to a People & Culture strategy aligned with organisational mission and values.
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Ability to embed organisational values into internal communications, processes, and leadership behaviours.
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Demonstrated experience in workforce planning, team structuring, and anticipating future people needs for sustainable growth.
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Strong understanding of how to build and maintain a positive, inclusive, high-performing organisational culture.
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Experience writing and managing internal communications that support engagement, alignment, and transparency.
Leadership & Management
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Experience of working independently and managing a broad portfolio of HR responsibilities with minimal supervision
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Strong interpersonal skills with the ability to build trust across diverse teams and at all levels of seniority.
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Demonstrated ability to provide strategic HR insight and advice
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Experience in line management, including supporting direct reports’ development and wellbeing.
Other Skills and Attributes
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Strong written and verbal communication skills; able to communicate complex or sensitive information with clarity and empathy.
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Excellent organisational, planning, and prioritisation skills.
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Proactive, solutions-focused, and adaptable to change.
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High level of integrity, discretion and commitment to confidentiality.
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Comfortable working in a fast-paced, values-led, and evolving environment.
Working Arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel once a month for a Tuesday full team meeting which takes place in Bristol or Reading. Additional coworking opportunities in Bristol, Reading or London may be possible.
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This role is fully remote, with flexible working arrangements.
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All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
Supporting Your Application
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We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process.
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All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
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If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.
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We’d be very happy to answer any specific questions relating to this role - please email us on with ‘Query for People & Culture Manager role’ in the email subject line and we’ll get back to you as soon as we can.
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To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these to us with ‘Application for People & Culture Manager role’. Applications must be received by 11:59pm on Sunday 23rd November 2025.
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For more information, see our website or find us on X at @goodfaith
The client requests no contact from agencies or media sales.
About us
Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year.
What we're looking for
We are looking for a talented Bookkeeper to maintain our financial records and handle financial operations in the charity.
Core duties include processing all routing transactions encompassing supplier invoices, sales invoices, bank transactions, petty cash, credit cards and treasury management. You will also make payments, prepare our in-house payroll and submit pension returns.
You will work closely with our Finance Director to support the month end close while complying with and upholding the Charity’s policies and procedures.
Our ideal candidate will have experience in a similar role, ideally have worked for a charity and be familiar with Xero. You will also have at least one of the following:
- A relevant qualification such as an accountancy or business degree
- Part or fully qualified with an accountancy body, such as the AAT
- Demonstrative qualification by experience.
Required skills
- Proven bookkeeping experience in a similar enviroment
- Solid understanding of financial operations in a SME environment
- Proven ability to calculate, post and manage accounting figures and financial records
- Accurate data entry skills along with an eye for numbers
- Proficiency in English and in MS Office
- Qualified to degree level, or partly or fully qualified with an accountancy body, or demonstrable QBE
Person specification
- Highly organised
- Dedicated to providing excellent service and building positive working relations
- Able to balance speed of work with a high degree of accuracy and attention to detail
- Strong verbal and written communication skills
- Able to work independently at times and use initiative
Responsibilities
Process all financial transactions in our finance IMS (Xero) accurately and promptly encompassing:
- Accounts payable
- Employee and volunteer expense claims
- Sales invoices, grants, donations and other income
- Bank transactions
- Petty cash
- Credit cards
- Download bank records into the IMS and reconcile all bank accounts
- Monitor savings and move funds between accounts ensuring that we comply with our investment policy
- Operate credit control on the sales ledger and issue payment receipts to customers and donors
- Make payments to creditors and settle expense claims
- Prepare payroll to draft status, pay staff and HMRC, report pension contributions
- Electronically store all required records in line with statutory requirements
- Update contacts and restricted fund profiles in the finance IMS
- Make Gift Aid claims
- Operate within the Charity’s financial procedures and prevailing accounting standards
Support the Finance Director with any of the following:
- Operating restricted funds
- Balance sheet reconciliations
- Financial reporting (internal/external)
- Budgeting and forecasting
- Statutory reporting
- Supporting the annual audit process
- Any other reasonably requested duty
We develop the literacy, confidence and perseverance of children who are falling behind in class and have fewer opportunities in their personal lives.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Description
Title
Training and Engagement Manager: Education (London and South East)
Reports to
Programme Lead: Education
Pay Grade
Programmes & Delivery
Salary Scale
P3e: £30,440 – Plus London Weighting uplift (£2,940) where applicable
Contract Type
Permanent
Hours
Full-time, 37.5 hours per week
Location
Remote (Homeworking)
Main Role & Responsibilities
The post holder will be an active member of our programmes Team and will work across our portfolio of programmes.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training in their region. They will recruit suitable delegates to workshops, working closely with the education and youth work sectors.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources.
Who are we looking for?
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.
We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.
Role Requirements
Duties will include but not be limited to:
Planning
· Network and develop stakeholder relationships, leading the recruitment of delegates from schools, youth work providers and children’s services onto Ygam training.
· Develop Ygam’s presence in London and the South East within the education and youth sector working closely with partner organisations.
· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.
· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.
· Identify and attend conferences, seminars, educational and organisational events to support our work.
· Signpost organisations to the Parent Hub to increase parent awareness.
· Work closely with Ygam colleagues to promote the wider programmes through your stakeholder engagement.
· Work closely with The Programme Lead: Education, to develop objectives and review individual performance.
·
Delivery
· Deliver the Ygam portfolio of workshops (online and face to face).
· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.
· Deliver workshops and training independently as well as through team teach approach.
· Be responsive to delegates needs, answering questions and queries in a supportive manner.
· Provide an excellent customer service to delegates.
Outcomes:
· Ensure accuracy of data utilising the CRM system
· Deliver and develop team teach opportunities to support teachers to implement Ygam resources.
· Provide ongoing support to practitioners to implement the YGAM resources and materials.
· Develop Case study opportunities to understand the impact of the Ygam resources.
· Work with evaluators to measure impact and performance.
Learning and Development:
· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.
· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.
· Attend support sessions with line manager (both remotely and in person).
· Record performance in your monthly 1-1’s with your line manager.
Administration:
· Send out joining instructions via our CRM system to delegates prior to workshops.
· Record attendance and email delegates post workshop to gather feedback.
· Ensure all records are maintained in accordance with GDPR/data protection legislation.
Person Specification
Essential:
· A detailed understanding of education within England and the PSHE programme of study and RSE Curriculum and how to engage in this sector across all key stages.
· Stakeholder engagement experience across Children’s services
· Outstanding verbal and written communication skills
· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).
· Experience of developing and delivering a sales pipeline and achieving KPI’s.
· Experience of driving projects to achieve agreed outcomes.
· Ability to work in a highly organised manner with a keen eye for absolute detail.
· Self-administrating experience.
· Prior experience of working within education.
· Prior experience of selling a product or service.
· Employment rights to live and work in the UK.
· Experience of working collectively as a team to meet targets.
Desirable:
· Public speaking experience
· Outstanding networking skills
· Experience utilising CRM systems.
· Willingness to travel where necessary for the role.
The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK. The applicant must also reside in London or the South East of England.
The client requests no contact from agencies or media sales.
Join Barnardo's Scotland Fostering North as a Supervising Social Worker
Are you passionate about making a difference in the lives of children and young people? Barnardo's Scotland Fostering North is looking for a dedicated Qualified Supervising Social Worker to join our dynamic and supportive team.
Hours: 30 per week (flexible working arrangements available)
Location: Hybrid, with travel across mainly in Moray and Highland and occasionally in Aberdeen, and Aberdeenshire. Wider travel across Scotland/England may be required for meetings and training. Our team meets both online and in-person at our Aberdeen office.
About the Role
You'll be part of a multidisciplinary team including social workers, children's workers, therapists, managers, and administrative staff. Together, we recruit, supervise and support foster carers who provide safe, nurturing homes for looked after children and young people referred by Local Authorities.
What We're Looking For
We're seeking a qualified social worker with experience and enthusiasm in Children's Services/Fostering. You'll bring strong interpersonal skills, a commitment to trauma-informed practice, and the ability to work collaboratively across regions.
How to Apply:
Please ensure your application clearly demonstrates how your skills, knowledge, and experience align with the Person Specification and Job Description, within the context of our service.
Early applications are encouraged as we may close the advert before the listed closing date due to high interest.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.
About Life:
Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.
Our Values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
About You
Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.
Information about the role:
For further information, please see the attached job description on our website.
Salary: £36,000 – £40,000 per annum
Hours: 35 hours per week
Location: Home Based with occasional travel to Head Office (Leamington Spa)
Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen.
This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners.
Core Responsibilities
1. Leadership and Management
-
Line manage the Community Support Team, providing coaching, direction, and performance feedback.
-
Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice.
-
Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration.
2. Hosted Partner Experience and Development
-
Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit.
-
Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience.
-
Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations.
3. Systems, Processes, and SOPs
-
Develop and maintain all Community Support SOPs.
-
Support the development and testing of HOSTHub features relevant to Project Hosting.
-
Work with the Tech and Operations teams to improve efficiency and automation.
4. Risk and Compliance
-
Lead risk identification, screening, and management for Hosted Partners.
-
Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations.
-
Maintain accurate documentation of risk assessments and resolutions.
5. Pricing, Performance and Development
-
Set and manage pricing within the approved HOST fee range.
-
Track and analyse key performance indicators (KPIs) with support from the Data Analyst.
-
Lead annual Project Hosting service reviews and contribute to continuous improvement.
6. Collaboration and Communications
-
Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin.
-
Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone.
Required Experience
-
5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO.
-
3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures.
-
2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management.
-
Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms).
-
Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues.
-
Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency.
-
Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements.
-
Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications.
-
Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams.
-
Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
People and Training Manager
Part-time 21 hours (£45,500 pro rata) remote
Are you passionate about building feminist, people-centred workplaces? We're looking for a compassionate and organised People and Training Manager to lead our internal HR function at GFS. You'll manage day-to-day HR operations, coordinate recruitment and training, and act as the key point of contact for our outsourced HR partner.At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Why Join Us?
As part of our organisation, you'll enjoy:
- Remote working with annual in-person opportunities to connect with colleagues 25 days annual leave (pro rata), plus bank holidays
- Long service leave after two years
- GFS Pension Scheme with 7.5% employer contribution
- We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
- 24-hour access to Employee Assistance Programme
- Season ticket loan
- Annual EDI Learning Days
- Study time and personal training budget nto support your professional development
Key Dates
- Closing date: Noon, Monday 17th November 2025
- Informal Q&A (optional): 3pm on Tuesday 11th November 2025
- Interviews: Tuesday 2nd and Wednesday 3rd December 2025
The client requests no contact from agencies or media sales.
Safety and Assurance Officer
Location: Homebased, based in the Southern Area
Contract: Full time, permanent
Salary: £32,000 gross per annum
Closing Date: 21 November 2025
Are you a Safety Specialist looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Safety and Assurance Officer to join our team.
About the role
The Safety & Assurance Officer (SAO) is an employee of the MSSC and a member of the MSSC National Safety Assurance Team (NSAT). This is a home-based role, with a primary focus on the Southern area, predominantly the South-East. The SAO will report to the Head of Safety, Health, and Environment.
The SAO will work closely with other SAOs and will be functionally accountable to:
The Head of Inshore Boating for inshore boat assurance
The Staff Royal Marines Officer for weapons and ammunition safety and security assurance
The role requires regular travel within the area of responsibility and, on occasion within the UK. It will involve evening and some weekend work to fulfil the role’s responsibilities.
Requirements
Qualifications: Good general education and NEBOSH (or equivalent), with completion required during probation if not already held.
Safety & Environmental Management: Experience implementing safety and environmental management systems, conducting risk assessments, and working within formal assurance frameworks.
Incident Management: Experience managing, investigating, and reporting incidents.
Training & Support: Ability to deliver training, guidance, and support to non-specialist staff or volunteers on safety, health, environmental, and assurance matters.
Workload & Volunteer Management: Proven ability to manage a busy workload and effectively support and manage volunteers.
Responsibilities
Join the Marine Society & Sea Cadets as a Safety and Assurance Officer, ensuring the highest standards of safety, health, environment (SHE), and operational compliance across our units and facilities.
You’ll lead assurance inspections, maintain compliance with legislation and organisational regulations, and support the safe management of weapons, armouries, and inshore boating activities. Working closely with other members of the National Safety and Assurance Team (NSAT) and Area teams, you’ll oversee safety at events, camps, and competitions, conduct audits, and monitor incident reporting.
This role plays a vital part in upholding the safety and welfare of our cadets and volunteers through proactive assurance, training, and continuous improvement.
For further information, please download theIf you are interested in this role, please apply now!
Benefits
25 days annual leave per annum, increasing with length of service
Hybrid working for many roles
Volunteering Leave
Life assurance (4x salary)
Private medical insurance
Generous pension (employer contribution up to 10%)
Cycle to work scheme
Access to the Marine Society Digital Library
Wellbeing portal and EAP with 121 counselling
Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community.
You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values.
This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow.
Core Responsibilities
1. Hosted Partner Onboarding and Development
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Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems.
-
Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities.
-
Ensure all onboarding documentation, contracts, and systems are completed accurately.
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Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation.
-
Track onboarding milestones and ensure timely transitions from application to full hosting.
2. Hosted Partner Journey Development
-
Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal.
-
Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services.
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Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values.
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Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows.
3. Partner Communication and Engagement
-
Maintain consistent, high-quality communication with partners throughout the onboarding and early development process.
-
Ensure partners have access to the right guidance, templates, and training resources.
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Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement.
-
Contribute to the Project Hosting Bulletin and updates for new HPs.
4. Documentation, SOPs, and Training
-
Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management.
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Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes.
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Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle.
5. Risk Identification and Escalation
-
Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks.
-
Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation
-
Maintain accurate documentation of risk assessments and onboarding decisions.
6. Collaboration and Service Improvement
-
Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs.
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Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems.
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Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience.
7. Growth and Learning Areas (Development Focus)
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Develop leadership in onboarding design and service improvement.
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Contribute to testing and adoption of HOSTHub features that enhance the HP journey.
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Support the Partnerships Circle in developing standardised partner support materials.
Required Experience
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3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment.
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Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners.
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Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts.
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2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data.
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Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically.
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Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency.
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Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences.
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Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously.
-
Experience handling compliance checks, screening, or due diligence processes is highly desirable.
-
Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.


