Office administrator jobs in farringdon, greater london

Job Title:  Head of Finance & Business Services

Reports to: Chief Executive

Direct Reports: Finance and Business Administrator

Location: Hybrid - mainly home based working with a requirement to regularly attend meetings and events (mainly in London but also other project areas elsewhere in the UK) and with occasional visits to the Charity's offices. 

Salary: £46,542 Pro Rata

Hours: 3 Days per week

 About Alexandra Rose Charity 

Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.

Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.

To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.

As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.

About the role  

As we launch our new 5 year strategy we are looking for an experienced Head of Finance & Business Services to help deliver our mission and support the growth and consolidation of the charity. As a member of the Senior Management Team, you will play a key role in implementing our new strategy as well as managing risk.

You will take overall responsibility for the organisation’s financial management, working closely with the Chief Executive and the Treasurer.

You will provide effective finance business partner support to other functions within the charity to support its fundraising, operations and development.

You will also be responsible for the line management of the Finance & Business Administrator, working with the Chief Executive to both oversee and support the business services function of the charity.

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

The closing date is Friday, 30th May 2025, at 5:00 pm

Interview Process: The selection process may include two interviews:

First Interviews: will take place online from the 16th to 19th June

Second Interview  (if selected) TBC

Administrator/Receptionist

Hours: 5 days per week, Monday to Friday

Location: Office-based, Central London, WC1

Working pattern: Normal hours of work will be 9.00 am to 5.00 pm with an hour for lunch. Some flexibility in working hours may be required due to the nature of this post and the work of the team. 

The Vacancy

We have an exciting opportunity for an Administrator/Receptionist to join the Front of House team of the Methodist Church in Great Britain as we settle into newly refurbished offices in Central London. Working as part of a small Front of House and Facilities team, the post-holder will provide a professional, customer-focused reception and administrative service, helping to promote a sense of community in line with the Church’s mission and values.

Reporting to the Front of House Manager, the main duties will include:

· Providing a professional and helpful switchboard, meeting room support and reception service;

· Answering enquiries and directing colleagues and visitors using knowledge of the Church’s aims and structures;

· Carrying out a range of administrative tasks;

· Supporting the running of the facilities function and helping to maintain the health and safety of everyone in the building.

About You

If you enjoy working in an office environment, meeting a variety of people and staying informed about ongoing events, you will thrive being part of the Connexional (support) team. Where no two days are the same, you will enjoy using your excellent communication skills and can-do approach to assist colleagues, visitors, and contractors. Your colleagues will feel comfortable seeking your help and will value your positive attitude and conscientious approach.

You have great organisational and administrative skills and take satisfaction in multitasking to meet the needs of your customers.

You like structure and clarity when it comes to your working hours, and you relish working in a vibrant part of Central London that offers good transport links, shopping, green spaces and eateries.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

Job share applications will be considered.

Closing Date: Monday, 26 May 2025.

Interview Date: 3 June 2025 in person in London.

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Membership Administrator (maternity leave cover)

Reports to:  Membership Manager

Hours:  35 hours per week (flexibility to work remotely with one day per week with the team in our central London office)

Term: 11 months (maternity leave cover)

Other benefits:  Company Pension Scheme, Employee Assistance Programme

About the Association for Laboratory Medicine

The Association for Laboratory Medicine (LabMed) is the leading professional body supporting the practice and development of science in healthcare and laboratory medicine.

We are a diverse and inclusive community of scientists, clinicians, innovators, collaborators and researchers. We celebrate the power of science and medicine, the importance of partnership and the value of knowledge in the pursuit of human health and wellbeing.

We foster the highest standards in laboratory testing and patient care, provide trade union support for our members, promote laboratory medicine to the wider community and support scientists and practitioners through scientific and training meetings, bursaries and awards.

Purpose

To provide high-quality administrative and technical support for the delivery of our member services, with a particular focus on the operational management and ongoing development of our membership database (CRM) and accreditation/assessment systems.

You will work closely with the Membership Manager within the membership team, and also collaborate with colleagues across other functions such as events, publications, and operations. You may also liaise with our external systems technical support provider to deliver projects and solutions that ensure the best possible experience for our members

What you will be doing:

•  Provide excellent customer service to members, ensuring they are aware of and can access their full range of membership benefits.
•  Act as first line of response for enquiries to the membership team, including monitoring the enquiries inbox.
• Manage applications for individual and corporate membership, including working with the Admissions Committee to approve new applications and ensure the journey from application to member runs smoothly.
• Maintain the CRM database of members and organisations, ensuring the data held is as accurate.
• Create and share reports from member data for various internal stakeholders including the Membership Manager, Operations Manager, Association Council and the EDI working group.
• Troubleshoot system issues that may arise (notably in relation to members’ data, access, payments etc), working with the Membership Manager and our systems technical support.
• Support the Membership Manager in delivering plans and projects to  recruit and retain members.
• Assist with the delivery of the Association of Clinical Scientists’ (ACS) Certificate of Attainment assessment programme.
• Help coordinate and deliver scheduled and ad hoc activities arising from our committees and working groups, including grant programmes, trade union support, European registration, and the Mentoring Programme
• As we are a small staff team you will also be asked to support other team members with tasks outside of this job role from time to time.

What you need to have:

• Fantastic customer service ethic and high expectations of quality
• Proficiency in Microsoft 365
• Demonstrable experience working with membership CRM systems, including troubleshooting and making improvements
• Strong problem-solving skills and an ability to support others with technical or data-related queries
• High attention to detail and a commitment to data accuracy
• The ability to work collaboratively and flexibly within a small team

Our values:

LabMed is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We know that everyone is an individual, so please always tell us what we can do to support you.

Our values are:

• We are innovative – promoting new scientific development to improve health and wellbeing.
• We are inclusive – ensuring that we are open and accessible to everyone.
• We care for people – helping the healthcare profession deliver better care and providing a healthy and fulfilling environment for our members and their teams.
• We care for the planet – influencing how healthcare science can minimise our impact on the wider natural world.
•  

Applications

Closing date: midnight Monday 19 May 2025

Interviews: Monday 2 and Tuesday 3 June 2025

We’re Hiring! — Office Manager and Volunteer Coordinator (Part-Time, Permanent) 

�� Location: London-based office with hybrid/remote options 
�� 21hours/week | £31,200 FTE  
�� Start Date: ASAP 
�� Application Deadline:  30/05/25

Looking for your next purposeful challenge? 

This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.

Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.

We’re a small but mighty team, and right now we're looking for an organised, proactive Office Manager and Volunteer Coordinator to help keep Real running smoothly and support our brilliant volunteers!  

What We’re Looking For: 

• Solid experience managing office environments and volunteers 

• Track record of providing practical administrative support to a charity (or similar) 

• Skilled communicator who can collaborate effectively with multiple teams 

• Excellent IT skills, familiar with Microsoft applications such as Outlook, Teams and Sharepoint

• Organised and proactive — able to juggle timelines, details, and people 

• Deep commitment to accessibility, inclusion, and equity 

�� Why Join Real? 

We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact. 

Ready to apply? 

We’d love to hear from you. 

We are not able to accept CVs and cover letters. To apply, please complete and submit the attached application form by 30th May 2025. 

Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you. 

With over 300 volunteers at Crimestoppers, this important role is crucial in ensuring the smooth operation of the volunteer programme.

We're looking for someone to support with:

• Volunteer Recruitment and Onboarding
• Volunteer Data Management​
• Vounteer Support and Retention
• Event Coordination
• Volunteer Communications

We're hoping that you'll have:

Experience:

• Proven experience in an administrative role, ideally within a volunteer or community-based environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
•  Excellent attention to detail, particularly when maintaining records and databases.

Skills:

• Strong interpersonal and communication skills, with the ability to engage effectively with volunteers, staff, and external stakeholders.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.

Attributes:

• A collaborative, solutions-focused approach to work.
• Strong organisational and time-management skills.
• A proactive and flexible attitude to work, with a willingness to learn and adapt to new challenges.

You'll find out more information in the job pack, along with details of how to apply.

ABOUT THE ROLE

Variety is looking for an experienced Office and Facilities Manager who is proactive and highly organised to oversee the smooth day-to-day running of our office environment. This role blends operations, facilities management, and a bit of people-first thinking—ensuring the workspace is safe, efficient, and enjoyable for everyone. We own our building in Camden which has three floors and we intend to rent out one of the floors (one floor is c2,628sq feet). This role requires management of office building matters, tenants and general office management including assistance to CEO.

ABOUT VARIETY

 Variety, The Children’s Charity provides practical, life-changing support to disabled and disadvantaged children across the UK. There are currently 4.3 million children living in poverty in the U.K, with 600,000 children both disabled and living in poverty. Variety’s programmes make an immediate and lasting difference to disabled and disadvantaged children and young people by directly improving their wellbeing and quality of life. As well as improving physical and mental health, Variety’s support enables children to reach their full potential.

In 2024, His Majesty King Charles III graciously accepted the Patronage of Variety, the Children's Charity. This historic milestone coincided with Variety’s 75th anniversary and stands as a testament to the trusted role that Variety plays as a national children's charity meeting the needs of the UK’s most vulnerable children and young people.

 KEY RESPONSIBILITIES

 Office Management:

• Oversee daily office operations and maintain a professional, welcoming environment.
• Act as the primary point of contact for office-related vendors (cleaning, supplies, security, etc.).
• Manage office supplies inventory and place orders when necessary.
• Support onboarding/offboarding processes from a facilities perspective
• Handle incoming mail and deliveries and ensure efficient distribution.
• First point of contact for calls, visitors, and general office inquiries.

Governance:

• Assistance to CEO with diary coordination, organisation of events, meetings, and in-office gatherings.
• Coordination of finance committee and Trustee meetings
• Minute taking at meetings as required
• Administrative assistance as required

Facilities Management:

• Oversee building maintenance, safety procedures, and office infrastructure.
• Liaise with tenants, building management, and external contractors to ensure facilities are well-maintained.
• Monitor and manage office budgets related to supplies, utilities, and maintenance.
• Ensure compliance with health and safety regulations; manage risk assessments and fire safety drills.
• Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices).
• Ensuring health and safety compliance for staff including being the fire marshal

Cost management

· solicit and compare competitive quotes for office services and building making recommendations based on quality, reliability, and value.

· Negotiate contracts to optimise costs without compromising service standards.

· Proactively identify areas for cost reduction or improvements.

Administrative & Support:

• Maintain records of office leases, utilities, and insurance policies.
• Manage access control systems and office security.
• Support leadership with general administrative tasks when required.
• Create and maintain facilities manuals, process documentation, and onboarding guides.

Other

· Health and safety duties including fire marshal- training will be provided.

· Undertake any other duties that may from time to time be required.

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential:

• Proven experience as an Office and Facilities Manager, or similar role.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving attitude with a high attention to detail.
• Familiarity with office software (e.g. MS Office, Teams)
• Knowledge of health and safety standards and regulations.

FURTHER INFORMATION

· Limited travel around the UK may be required. 

· Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults.

· Variety, the Children’s Charity, is committed to the principle of equality regardless of race, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age, or disability. It is the responsibility of employees to apply Variety’s Equal Opportunities and Health and Safety Policies in their own area of responsibility and in their general conduct.

· Proof of eligibility to work in the UK is required.

HOW TO APPLY

Please submit your CV with a covering letter explaining why you’d make a great candidate for this role.

Applications will close at 5pm on Friday 23rd May with interviews taking place week commencing 2nd June 2025. Please let us know if you have any accessibility requirements or need any adjustments for the interview

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services team running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair. 

Purpose of this role  

The Business Support Administrator will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

Responsibilities and Expectations  

• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 

• Coordinate the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 

• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery 

• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 

• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 

• Maintain key registers including the Gift & Hospitality Register, Declarations of Interest, and compliance trackers. 

• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 

• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 

• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A track record of providing secretariat support, including minute taking. 

• Excellent administrative skills, highly organised with very good attention to detail. 

• A tactful and conscientious individual who can navigate through complex situations 

• Understands the importance of maintaining confidentiality

• A good understanding of charity governance. 

• Strong written and oral communication skills. 

• A motivated self-starter who can quickly translate issues into solutions. 

• A team player who can quickly build trusted relationships at all levels. 

• Strong communication and interpersonal skills. 

• Can confidently and professionally challenge and hold people to account. 

• The ability to manage several projects simultaneously whilst working at a high standard.

• Excellent IT skills including Microsoft Office. 

Our Educational Services and Events Teams are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us in this new role.

This is an exciting opportunity to work for an organisation dedicated to improving the public’s health. The Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with over 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, conferences, membership, policy, and campaigning work.

Reporting to the Educational Services Manager, you will be a key player in the Educational Services and Events teams. You will support the delivery of a wide range of events and training for our members and learners. The successful candidate will learn all facets of training administration and events delivery. Excellent organisation and communication skills are essential.

This role is split between training and events. The training portion of the work will be supporting our wide range of in person and online events, such as webinars, member events, in person and online conferences, and specialised courses. For the educational services part of the role, you will be administering our training and digital learning systems and supporting the team as they develop, design, and deliver an ever-growing range of educational products and services. Day to day, the role will cover a wide range of administrative and customer service functions. Events coordination, online/hybrid events, training development, and project coordination are all potential learning opportunities within this role.

This is a great opportunity to join an organisation committed to supporting the health and wellbeing of its employees.

In return we offer:

• 25 days annual leave
• Agile working structure
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

To apply

Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your events management, organisational, and administration skills, alongside any experience with Learning Management Systems, online events platforms, and training coordination experience.

Potential interview dates: 28/29 May, during working hours. Interviews will be in person at our London office. Please let us know on application if accommodations need to be made.

Interviews will be with our Educational Services Manager and Events Officer, followed by an informal staff panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note that due to the high volume of applications, we may only be able to contact those candidates who are called for an interview.

No agencies please.

Please do let us know if you require any adjustments to allow you to participate in this recruitment process.

Who are we?

Founded in 1996 as the Sleep Apnoea Trust Association, a charitable incorporated trust, we're a patient support charity run mainly by volunteer patients

Be a part of our mission in working to improve the lives of sleep apnoea patients, their partners and families

Key duties and reponsibilities:

Management Role

· Based on the policies of the charity as defined by the Trustees Board (created Oct 2022 AGM), manage the affairs of the charity with due respect for its heritage, status and independence.

· Within those defined policies, take decisions that allow the development of its business activities, liaising with other Trustees as necessary, and report to the Trustees on a regular basis.

· When necessary, liaise on allocation of duties to other Trustees on a cooperative basis.

· Represent the charity at occasional public events and meetings with collaborative partners and in negotiations, e.g. NICE, ARTP, Sleep Clinics.

· Act as main point of external contact and manage that contact as appropriate.

· Take purchasing decisions within the defined responsibility of the position.

· Modernise and develop the SATA business on as cost efficient basis as possible — goal is generally self-financing.

· Explore business opportunities as appropriate. 

· Identify risk, consult with other officers and recommend action for Board decision.

· Finalise move to paperless operation.

Administrative Duties

· Arrange Trustee Board Meetings.

· Manage Membership Database.

· Administer Membership Renewals.

· Register & acknowledge new memberships.

· Handle resignations, deaths and other membership issues with appropriate respect.

· Acknowledge Donations.

· Administer Gift Aid claim with Treasurer.

For the full job description and further information, please refer to the attachement below. 

The Marsh Christian Trust (MCT) is looking for an Assistant to join a small, dynamic team and support the day-to-day running of the organisation. This role would be for a 9-month contract as maternity leave cover, and would suit someone who is interested in the charity world and looking for a part-time position. The role will be office-based for 3 days a week, starting in mid-July 2025.

The Trust is a busy grantmaking charity, supporting a range of small organisations across the sector with core funding to support their running costs. The Trust also runs an exciting Awards programme, which sees them partner with larger charities to help recognise their volunteers and outstanding individuals in thier field of work.

Key responsibilities and duties

• To support the grants programme – preparing applications for review, researching organisations applying for funding and processing grants. 
• To assist in the administration of the Marsh Awards Scheme – writing letters, and helping to coordinate events.
• Updating records and files, minute-taking, diary management, booking travel, preparing internal lunches, collecting and distributing the post, and any other ad-hoc administrative duties required.
• To assist the wider office with administrative tasks.

Personal Specification

• Good communication skills.
• Strong attention to detail.
• Confident, pleasant and professional manner.
• Very well organised with good time management skills.
• Good IT skills, proficient in Outlook, Word and Excel.
• Some previous general office experience would be useful.
• We would welcome previous experience in the charity sector, however this is not essential. 

Please refer to the job description that can be found by clicking the link.

We are looking for an Executive Assistant to provide support to the CEO and Board of Trustees, as well as adding administrative capacity and office management function to the Staff Team. This is an integral role that requires a diligent, detail oriented individual, with a passion for the vision of Prison Fellowship.

Our mission is to show Christ's love to people in prison by coming alongside them and supporting them. We run a number of programmes, including Angel Tree, Sycamore Tree, Letter Link and Pastoral Care.

This position is 35 hours per week across five days. This role is based in our office in London (SW1). We are open to discussions about flexibility, including hybrid working.

If you would like to be part of a small and passionate team of people supporting the work of thousands of Volunteers in prisons across England and Wales, we would love to receive your application!

Please apply with a full CV and covering letter. You must have the right to live and work in the UK.

We work with people from all walks of life and we want to reflect the diversity of our volunteers, supporters and the people we serve in prison. Therefore, while of course we welcome all applications from interested and suitably experienced people, we particularly welcome applications from underrepresented minoritised groups.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Be a part of a collective and supportive team by joining the London District.

Our Admin Assistant will be a core member of the team and will have the opportunity to engage with the many workstreams in the life of Methodism in London. We’re looking for someone who is a great organiser (of themselves and others), fab at administration, but you’ll also need some skills in IT applications. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?
A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.

This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.

This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.

The main aims of this aspect of our operations are:-

• Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
• Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
• Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
• Developing more efficient and technology-based solutions as to how to  run our front of house and triage service
• Having oversight of data collection at this initial triage stage