Office Administrator Jobs in Holborn, Greater London

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

Director of People and Culture, L'Arche in the UK

ABOUT L'ARCHE 

L'Arche is a worldwide movement of people with and without learning disabilities building community together. We aim to be a beacon for our society - of what social care can be, what life with learning disabilities can be, and what a human society can be.

L'Arche in the UK is a registered charity and a regulated provider of care and support. Our 11 Communities in England, Scotland and Wales offer a varied mix of adult supported living, registered care, and day services.

Our UK annual turnover is about £20m. Well over a thousand people across the UK belong to a L'Arche Community, including about 300 people with learning disabilities and more than 700 employees and volunteers.

ABOUT THE ROLE

Reports to: National Leader / CEO

Direct reports: HR Advisor, Head of Learning and Development

Salary: £72,800 (plus London weighting where appropriate)

Location: Hybrid, with 2-3 days a week in our London office, or in another L'Arche location. (If your base is outside London, you can expect to spend 2-3 days a month in the London office). The role includes regular travel to L'Arche Communities UK-wide, and to national meetings. 

Hours of work: 37.5 hours per week, full time

Purpose of the role:

Lead people vision, strategy, systems and services that make L'Arche a great place to work, belong, and grow in Community - so that we live out our mission and values.

Key responsibilities:

Vision and values

• Lead L'Arche in our identity as a life-giving place to work, belong and grow, in line with our mission and values.
• Develop a coherent vision and strategy for L'Arche as a place where people can flourish.
• Integrate this people vision into organisation-wide ambitions, priorities and initiatives.
• Build clarity and confidence about how to bring together the L'Arche focus on community, mutuality, and spirituality.

Recruitment, retention, and belonging

• Build a L'Arche-wide focus on belonging, wellbeing and employee retention.
• Oversee recruitment strategy and processes across l'Arche.
• Lead on workforces strategy, pay and rewards.
• Support L'Arche Communities to welcome a new generation of volunteers and friends.
• Lead employee and volunteer engagement, and build a culture of co-creation, ownership, and voice for everyone.

Learning, development, and formation

• Oversee co-production and roll-out of a new Values, Skills and Behaviours Framework.
• Lead a new initiative on line management skills and culture.
• Oversee the national Learning and Development team in providing central programmes for assistant and leader induction and leadership development.
• Support Communities to identify and develop future leaders.
• Oversee development and implementation of an overall strategy for learning, development, and formation.

HR structures, strategy, and services

• Ensure L'Arche has the skills, policies, systems, and information for consistently good and compliant HR services and line management.
• Review and lead people functions across L'Arche, to ensure clear, coherent, and cost-effective HR services.
• Manage the HR team, Learning and Development team, and national HR and L&D budgets.
• Oversee the accuracy and relevance of admin and data systems.
• Oversee HR employee relations and whistleblowing across l'Arche.

Leadership

• Champion the mission of L'Arche and model our values.
• Contribute expertise on HR, inclusion, employment law and learning and development to wider discussions.
• Maximise the voice, power, and engagement of employees and of people with learning disabilities.

A full role description and person specification can be found in the Recruitment Pack.

The closing date for applications is midnight on Sunday 16 June. 

The first round of interviews will be online, between 28 June and 5 July.

To apply, please answer the questions on our online application form.

Please also read our privacy notice for job applicants.

We need an events manager who is adept at managing projects and events, working with our fundraisers and encouraging our supporters to get involved in our events such as our annual trek, the prestigious Care Sector Ball, and all the other events we’re involved in. The right person will have the confidence and persistence it takes to persuade, cajole, prod and encourage fundraisers to do as much as they can to raise funds for us. You need to be proficient at managing the admin that goes with events, including using fundraising platforms such as Just Giving and Enthuse to engage with fundraisers and provide regular reports on the income raised. We will also need you to organize hotel, travel, conference arrangements for the team.

You must be based in England, to help us keep travel costs down as much as possible. The role is home based, with travel to fundraising events, conferences and network meetings, and with travel every 10 weeks or so to central London for team meetings.

 You must be a determined self-reliant professional though also a team player, to effectively coordinate and execute events and other activities, and be passionate about events management and fundraising to enable us to raise as much money as possible for the charity. 

Skills & Qualifications:

• Determination and a ‘can do’ attitude
• Well developed interpersonal skills, particularly around negotiation, persuasion, motivational and collaborative attributes
• Experience of managing fundraising platforms such as Just Giving and Enthuse
• Excellent organisation and planning skills
• A high level of accuracy and attention to detail
• Good IT skills particularly MS Office packages
• Ability to produce reports and information based on income received through fundraising and other platforms
• Excellent verbal and written communication skills
• Ability to work under pressure
• Must be able work in a fast-paced environment 
• Work well in a team but also be self-motivated

To be successful in this role you must have:

• Experience in event management, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
• Creativity and confidence with a strong sense of determination willing to persevere to engage and encourage potential fundraisers.

• The ability to build professional relationships, tell the charities story in order to engage supporters and remain upbeat and positive when in challenging situations.

  The willingness to get stuck in, to attend events to cheer our fundraisers to the finishing line and to encourage others to take part.

You will join a small team of housekeepers working mainly at our Community/Justice/ Counselling services. Well-managed spaces make our buildings great places to be ensuring they are efficient, secure and pleasant environments. You will work with the Soft Facilitates Manager to carry out planned cleaning duties from a schedule of works. You will also need to build in capacity for reactive cleaning as required. 

A key part of the role will be to work with project managers and the Soft Facilities Manager to ensure solid housekeeping provision. You will ensure the efforts of you provide a high level of cleanliness, and cleaning complies with health and safety standards too.

You will have a usual place of work at either Katherine Price Hughes House, Highbury or Wincott Street, Lambeth as we have two Housekeeping roles available, but be required to work flexibly across the property portfolio if business needs demand this. You will facilitate end of licence/tenancy cleaning preparing these spaces for new residents, or you could be asked to provide cleans between room hire in our counselling and our community spaces. The post holder will ensure their working practices are safe and compliant with the organisation’s health and safety guidelines. 

KEY RESPONSIBILITIES  

PEOPLE SUPPORT 

• To support the Soft Facilities manager in achieving excellent housekeeping across Strides. This will be discussed in monthly supervisions. 

FINANCIAL COMPETENCE 

• To work with the soft facilities manager in keeping costs to a minimum. 

ADMINISTRATIVE DUTIES 

• To follow instruction around recording work as guided by the soft facilitates manager. 

• To update portals and systems relating to flow of works, both scheduled and reactive if required.

SERVICE DELIVERY 

• To follow the agreed schedule of works in each building.

• To support the team with room inspections. 

• To have an awareness of risk in working practices. 

• To keep abreast with current COSHH and Hygiene regulations and other matters relating to safe working practices. 

• To keep good stock control of cleaning supplies.

• To monitor the standard of our buildings ensuring standards are consistently high. 

• To attend planned meetings as required, including the staff conference and other organisational events.

• To occasionally carry out specialist duties as agreed with the relevant manager (e.g. specialist cleaning if adequately trained). 

• To report maintenance issues promptly if found. 

ORGANISATIONAL RESPONSIBILITIES 

• To observe Confidentiality at all times. 

• To adhere to Strides’ Policies and Procedures.

• To attend and contribute to Reflective Practice Sessions and build in opportunities for reflection into the working week. 

• To attend and contribute to regular supervision sessions with your line manager. 

• To attend and contribute to an annual appraisal.

PERSON SPECIFICATION 

We require a housekeeper who can demonstrate the following competencies to a high level. The desire to do well in the role is more important than direct experience of a similar role and transferable skills are welcomed. We will be looking for evidence in the following areas during the selection process: 

• A focus on the experience of the people using our services 

• Sound Organisation and planning skills 

• Excellent communication. 

• Team Work 

• Strong Admin and IT skills. 

Please outline in your application how you meet the following criteria: 

ESSENTIAL CRITERIA 

• An accredited qualification in facilities housekeeping, or a willingness to work towards this once confirmed in post.

• Experience of domestic cleaning duties 

• Working knowledge of COSHH (Control of substances hazardous to health). 

• Experience of dealing with people directly in a community building and/or residential setting and/or business premises. 

• An ability to communicate effectively in English, and an ability to communicate with people whose first language is not English. 

• Ability to use IT, including Microsoft Office.

• An understanding of Safeguarding responsibilities, or a willingness to learn these standards. 

• An understanding and commitment to the principles of Equality, Diversity and inclusion as it applies to the workplace. 

• Willingness and availability to work some weekends as required. 

• Willingness to work flexibly according to organisational requirements. 

• Commitment to Strides’ values and understanding of the Christian Ethos that underpins our roots as an organisation.

DESIRABLE CRITERIA: 

• Carbon literacy and an understanding of the principles of reducing environmental impact. 

• Understanding challenging behaviour people may present and an awareness of basic strategies for dealing with behaviour that challenges us.

EQUALITY, DIVERSITY AND INCLUSION 

We do not want any disability, sensory impairment or neurodiversity to put you off from applying if you meet these criteria, if this applies to you get in touch. Informal conversations about the role are also welcome. We look forward to hearing from you! 

We are looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.

This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.

Key Accountabilities

• To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.
• To assist with the onboarding of new joiner charities and legal sector supporters.
• To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.
• To manage the central Inbox and respond to all enquiries or signpost to the relevant team member.
• To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.
• To prepare monthly engagement report  collating key activity metrics for members and legal sector supporters.
• To assist with online and in person member, prospect, and legal sector supporter events, including creating registration links, managing attendee information on the CRM, and other events preparation and follow-up required.
• Representing Remember A Charity at key charity and legal sector exhibitions when required.
• To capture minutes from all key meetings.
• Diary management when required.

About You

To be considered for this role, you will need:

Experience & Skills

• Computer Literacy, i.e. Word, Excel, PowerPoint, and databases;
• Knowledge of charities or membership organisations;
• Experience working in a customer-facing environment or dealing with a wide range of stakeholders.

Attributes

• Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;
• Attention to detail;
• Ability to identify and implement improvements in processes;
• Positive outlook and tenacity;
• Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.
• Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work.

If you would like to discuss access requirements or have any questions about the role please contact us directly.

Reflecting our Values

• Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.
• Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.
• Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
• Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
• Proud and ambitious of you, your work, and the difference you make.

Circumstances

Able to work outside office hours on occasions to attend events. The Remember a Charity team meets weekly in person at our London office.

The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.

Prospectus is delighted to be supporting an international development charity focused on supporting women and girls around the world. We are looking to appoint them a new Executive Assistant to the CEO that will also handle internal communications across the organisation. This is a prominent role within the charity and is offered on a permanent basis. 

The Executive Assistant and Internal Communications Lead will be responsible for running the office of the CEO, internal communication and engagement activities across the organisation.  The role will oversee and manage the day-to-day operations of the CEO office enabling the CEO to effectively manage their workload and focus on strategic responsibilities. 

The post holder will lead on key CEO projects and deliverables in collaboration with relevant subject matter experts across the organisation. Develop the organisation's internal communications and engagement strategy, in line with the overall People & Culture Strategy, policies and best practice. You will lead and implement a programme of internal communications and engagement initiatives that ensures staff feel connected to and engaged with the mission and objectives of the organisation, and boosts staff engagement levels. Finally, you will be responsible for ensuring all comms and engagement activities are promoting their feminist principles, anti-racist and decol agenda and contributing to the overall staff experience and employee proposition as an employer of choice.

The successful candidate will be a passionate and driven administrative professional with a background on providing support to charity leadership. You will have governance experience with the ability to engage with stakeholders at all levels. You will have experience of delivering internal communications, ensuring all staff are informed and up to date. Finally, you will be committed to the values of the organisation and ensure you promote these throughout your work. 

To apply, please submit your CV only. Following your application, you may be contacted by Prospectus for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community, including those with lived experience. We invest in your journey as a candidate and are committed to supporting you in your application. 

BRAC’s office in Europe provides vital support for BRAC’s development work around the world through fundraising and communications, building impactful, long-term relationships with partners, whether they be foundations, companies, Governments or major donors. BRAC office in Europe also plays a key role in engaging with and influencing policymakers and practitioners to tackle extreme poverty across Europe.

To achieve its ambitious goal, BRAC is seeking partnerships with like-minded organisations and allies across Europe. It has an ambitious target to grow its funding from the European market to GBP 100 million over the next 24 months. To achieve its ambition BRAC is building a specialised team of partnerships specialist to be based across key European markets i.e. Norway, Sweden, Denmark, Germany, UK and Switzerland.

The Foundations Officer will work as part of the Partnerships team and focus on delivering income targets from trusts, foundations and corporates. The Foundations Officer plays a pivotal role in advancing BRAC’s mission by stewarding partnerships with philanthropic and corporate foundations and creating new business opportunities to deliver on BRAC’s mission.

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

Join our Finance team and you’ll be working with the existing Finance Office,r and supporting the Finance Manager in handling all our accounting needs.   

If you have excellent attention to detail, experience of day-to-day finance procedures, and would like to work with an organisation that champions disabled artists, you could be our new team member. 

Unlimited commissions extraordinary work from disabled artists that will change and challenge the world. We support, fund and promote new work by disabled artists, for UK and international audiences. We’re funded by Arts Council England, Arts Council of Wales, British Council, Creative Scotland, and Paul Hamlyn Foundation. 

Since 2013 we’ve supported over 521 artists and their work has reached audiences of over five million people. This makes us the largest supporter of disabled artists world-wide. With an intersectional disabled-led team and board, we’re passionate not just about talking about equality and diversity, but actually putting it into action.   

This is a permanent, remote working role with a salary of £29,757 per annum, pro rata. We welcome applications for 40 hours full time or 32 hours (0.8 full time equivalent) including breaks. Your responsibilities will include recording transactions, processing invoices, expense claims and grants, administering the charity’s bank accounts, payroll, and audits. 

Unlimited is delighted to make reasonable adjustments to existing practices and procedures to meet access requirements and supports all team members to apply to Access to Work to cover relevant costs. Our recruitment pack is available in a variety of formats, including large print, audio, Easy Read, and English, Scottish Gaelic and Welsh languages. 

We also love inclusivity and value lived experience in all its forms, so people from the global majority*, who are LGBTQIA+, disabled** and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.   

* This includes, but is not limited to, people of Black Caribbean, Black African, South Asian, East Asian, Southeast Asian, West Asian, Arab, Latinx, Jewish, Romany and Irish Traveller heritage.   

** This includes but is not limited to, those who define as disabled people, as people with long term health conditions, as deaf, Deaf, neurodivergent or in relation to their health-related access requirements.   

People from these groups are still currently under-represented in the arts nationwide, and we’re committed to challenging and changing this.   

We are excited to announce that we are seeking to recruit a new Grants Officer.

Our Grants Officers hold responsibility for operational and administrative support to the fund management of a portfolio of grants on UK Aid Match. The role supports operational management of the fund with the development and maintenance of efficient operating and reporting procedures, as well as contract administration, budget support and logistics, and ensuring grants move efficiently and timely through the grant management cycle. Role holders also support the teams on aspects of managing project documentation and duty of care.

Our Grants Officers develop insights into the wide range of organisations, sectors, approaches, and countries that FCDO are working in, gain understanding of how large donor funding mechanisms operate, and learn a range of relevant skills for working in the development sector. Proactive and driven candidates will have the opportunity for professional development within a dynamic international development consultancy firm. 

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, we are recruiting a brand new Partnerships Manager role to lead on opening up bedspaces, pathways and partnerships to improve outcomes for this client group. This role presents an exciting opportunity to create real sustainable change. We are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident, natural networker. You need to be persuasive but able to understand the perspectives and challenges that exist in this space. Key to achieving our vision is the passion. You must be genuinely passionate about supporting young people who are impacted by violence, exploitation and the criminal justice system and ideally, have previous frontline experience within relevant services.

• Starting salary: £37,024
• Deadline to apply: 9am Monday 24 June

For more details on how to apply and Job Specification, please refer to our Job Pack.

About us:

The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

The position:

You will manage our Volunteer team, requiring exceptional communication, a natural affinity for people management and organisation, and an ability to inspire people to get involved with our work. You will be responsible for the overarching strategy and success of the Volunteer Program.

Line managing two members of staff, you will ensure our Volunteer team sets and meets their strategic goals, contributing to our organisational priorities. Developing strategies which effectively mobilise our volunteers to drive campaigning work, you’ll ensure volunteers make the biggest possible impact for animals whilst remaining engaged and supported.

This role reports into the Head of Programs, while working closely with the rest of the THL UK team.

We will be holding a webinar on Tuesday 11th June at 7pm BST for you to find out more about the role and to ask any questions you may have. The webinar will be hosted by Cordelia Britton, Head of Programs and Katie Ferneyhough, Volunteer Program Manager. If you’re interested, please register by following the apply button.

Hours:

This is a temporary 12 month maternity cover, full-time position over Monday to Friday.

From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing. 

During the four day week pilot, working hours for this position will be reduced to 30 hours per week, spanning Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms for the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided. In the event that THL UK considers before the end of the trial period that the trial is having an adverse operational impact, we reserve the right to bring the trial to end on one month’s notice.

Who you are:

Volunteers will be your passion. You’ll have a deep understanding of the importance of this kind of supporter and how to best steward their specific experience and manage their unique needs. You'll understand how to best manage and recruit volunteers, mobilising our UK wide network effectively both remotely and on the ground in order to create change. You’ll know how to best communicate and engage with them in order to make the most out of their time and efforts. You are someone who wouldn’t ask volunteers to do something you wouldn’t do yourself and you’ll ideally have some kind of experience of campaigning in a paid or voluntary capacity (e.g. attending protests).

Someone with previous line management experience is desirable, as you’ll need to be able to effectively manage and lead your team of direct reports.

As a member of the Leadership level of the organisation, you’re someone who can meaningfully contribute to organisation wide decision making, thinking holistically and strategically across teams.

As the manager and leader of your team, you’ll have demonstrable experience of organising several deliverables or projects, which involve multiple teams, at any one time.

You can forward think strategically and collaboratively, considering the volunteer program as well as the work of other teams, setting realistic timelines with this in mind and meeting deadlines reliably.

You’re adaptable, and can work nimbly, with desirable experience working specifically within a campaign environment in some way, where things can change quickly and unexpectedly.

You’re someone who can keep your cool in challenging situations, being able to problem solve and reprioritise with ease to lead your team to success, even when things change at the last minute. You are able to continually evaluate and identify areas of improvement for the volunteer program, recognising key opportunities to evolve and adapt for the best possible impact for animals.

Home based, you’ll have a strong ability to work independently, but you’re also someone who can work as part of a team in a fast-paced environment.

Primary Duties:

Management

Manages the Lead Grassroots Campaigns Coordinator and the Volunteer Program Administrator

• Ensures staff receive the training, resources and support to do their jobs effectively, encouraging the professional development of individual team members

• Manages and leads the Volunteer team to achieve agreed goals

• Develops volunteering goals, in collaboration with the Programs department, and is responsible for timely reporting and tracking of these

• Sets/clarifies job expectations and provides regular feedback, guidance and support to your team

• Empowers staff in the ongoing delivery of their work, from development of strategies and techniques through to successful day to day outputs

• Manages time off requests and approval of expenses for the Volunteer team members

• Manages overarching budget for Volunteer team

Strategy

• Develop and manage all plans and overarching strategy for our Volunteer team, including volunteer stewardship, recruitment and grassroots activism on the ground, ensuring the day to day is delivered effectively by the team

• Work together with the Head of Programs to develop and guide THL UK Volunteer strategy and activities, identifying key priorities and strategies to further the program

• Be an active member of the Programs department Leadership team, working closely with other managers within programs and the Head of Programs to deliver department goals

• Be an active member of the wider Leadership team across the organisation, contributing to organisation level decisions and working to ensure effective strategic alignment, ensuring Volunteer work is communicated successfully and opportunities for collaboration maximised

• Analyse & report on the effectiveness of activities delivered by the team, including timely goal reporting, feeding into funding proposals and more

• Observe and work with other organisations to learn new approaches and share/coordinate strategies, making connections with other organisations as required

Volunteering

• Lead our volunteer program to ensure our volunteers take action with us and remain engaged

• Ensure the Volunteer team organise effective and engaging actions and opportunities for our volunteers which contribute to our campaigns, working particularly closely with the Campaigns team

• Determine overarching training strategy, recruitment and internal processes for the volunteer program as a whole, with supporter experience at the heart

• Oversee our volunteering policies and procedures and their successful implementation, including regular reviews

• Ensure volunteering remains at the heart of what we do, you identify a diverse range of opportunities for our volunteers to get involved with across the entire organisation which ultimately contribute to campaign success, and high satisfaction amongst the volunteers themselves

In addition:

• Attend conferences, events, protests and actions as required

• Participate in team meetings including leading, note-taking and facilitation.

• Attend in-person workshops several times a year.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Perform any other duties assigned by the Head of Programs.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
• A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Volunteer Program Manager salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

This is a great opportunity for a finance person to make a positive impact during a period of growth. The ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.  SANE is a great place to work alongside passionate staff and volunteers who are keen to make a difference to those affected by mental health.

An interest in mental health is desirable but not necessary. 

You will:

Manage all finance systems and processes including payroll, pensions, and insurance.

Work with and provide support to the Board of Trustees, CEO and the Senior Management Team as well as support the needs of the office across the organisation.

Duties:

• Financial Records Maintenance:

- Responsible for the update of the chart of accounts and reporting tools to maximise reporting functionality.

- Ensure accurate maintenance of financial records on SAGE for the charity.

•  Support the Senior Management Team and wider managers in the production of budgets.

•  Provide timely financial information to managers for effective budget management.

• Ensure monthly management accounts accurately track restricted and unrestricted income, expenditure, and reserves.

• Monthly Reporting and Budgeting:

- Produce monthly management accounts and reconciliations - (including the Balance Sheet and Cash Statement).

- Prepare quarterly forecasts and annual budgets (including cash flow).

- Assist in the formulation and implementation of financial policies, procedures and controls.

• Financial administration, banking and payments:

- Manage payroll administration, pension postings, and HMRC payments.

- Process monthly payment runs.

- Monitor and review aged debtors and creditors with the relevant colleagues.

- Work with the fundraising team to oversee Gift Aid claims.

- Manage VAT input and reporting if required.

- Maintain and manage schedules for depreciation, prepayments, accruals & deferred income – posting monthly and quarterly journals as required.

- Administer the Fixed Assets register.

• Year-End Reporting:

- Responsible for year-end reporting and processes.

- Manage the internal examination/audit process.

- Ensure timely preparation and submission of statutory accounts to the Independent Auditor, Companies House, and Charity Commission.

• Governance and strategic finance:

- Produce quarterly reports for the Board and other financial statements in liaison with the Chair, Treasurer and CEO.

- Support the team to create accurate budgets for new funding applications.

- Support the team to accurately cost our services and products for sale ensuring we build in appropriate margins to support growth.

- Work with the Board and Senior Management Team to build financial resilience, diverse income streams and savvy approaches to grow our income and impact.

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. 

Role overview

The Project Support Officer will support our Programmes Team with activity related to project delivery while members of the team are on maternity leave. The postholder will be responsible for completing a variety of project delivery tasks that support the smooth running of our online mentoring. These tasks include administrative support through our online mentoring platform, data entry and data monitoring, training our volunteers to be mentors and inducting young people onto our programmes.

Key responsibilities

• Administrative support for our projects, including:
  • Supporting the programmes team to book regular meetings with partners
  • Monitoring a centralised support inbox for our partners
  • Monitoring a centralised support inbox for our mentors and mentees
  • Writing emails and other communications to our project users
  • Monitoring and reporting on mentee and mentor engagement on our projects
  • Moderating user messages and user profiles
  • Conducting safety spot checks on recorded video calls
  • Data entry on Salesforce related to our projects and users
  • Data entry on project and task progress on our project management system
  • Setting up zoom calls for training sessions and managing registrations
  • Inviting mentees and mentors to the mentoring platform, monitoring progress, and producing reports for partners
• Delivering mentor training sessions
• Delivering and supporting delivery of mentee induction sessions and other activity for young people (such as assemblies)
• Taking notes during meetings and monitoring actions
• Supporting our quality assurance processes by testing our projects and proofreading our materials
• Other administrative tasks that may be reasonably required

Essential criteria

To be successful in this role, you should:

• Be strongly aligned with our mission
• Embrace Brightside’s values and contribute to a positive staff culture
• Understand the challenges faced by young people in education and careers
• Be competent with Microsoft office, including Outlook, PowerPoint and Excel
• Have excellent organisation and prioritisation skills
• Have excellent time management skills
• Possess excellent communication and presentation skills
• Be motivated to deliver high-quality work
• Have great attention to detail
• Be willing to learn how to use new technologies and tools

Desirable criteria

We are especially interested in candidates who:

• Have experience using Salesforce or other CRM software
• Have experience of project management, or are interested in a career in project management
• Have experience of delivering training to young people

A DBS check at the enhanced level will be required for successful applicants

Salary and benefits

Salary: £24,900 - £27,200 (£14,940 - £16,500 actual based on 22.5 hours a week)

Contract: Fixed term (ending 30 April 2025)

Hours of work: 22.5 hours per week

Holiday allowance: 25 days (pro-rata for part-time staff depending on join date)

Other benefits include: Three additional leave days over Christmas, three days volunteering leave, employer pension contributions, flexible working hours, regular staff socials, a tenancy deposit loan scheme, up to one month ‘work from anywhere’ policy and the option of buying up to five additional days of annual leave

Application instructions

Submit a one-page cover letter, outlining how you meet the essential criteria for the role, and your CV through CharityJob by 9am on Monday 10 June.

Applications without a cover letter will not be considered

Successful applicants will be contacted from the 12 June and invited to complete a short task due on the 16 June.

Interviews will then take place on the week commencing 17 June.

Brightside will be conducting a blind recruitment process where names and gender-identifying features will be removed from the applications before being reviewed by the hiring manager for shortlisting.