Office Administrator Jobs in Islington, Greater London

The Major Gifts Stewardship Assistant is responsible for an existing portfolio of approximately 150+ individual, trust, and corporate donor relationships. Main responsibilities include:

· Maintaining the current portfolio of donors.

· Uplifting donors to give at higher levels, where possible.

· Supporting the trusts and foundations of new business processes through research and outreach.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid (at least 2 days in office per week)

Salary: £28,011.50 per annum

Job Purpose:

To be an integral part of the Philanthropy team, providing stewardship to individuals, trusts and foundations, and corporate supporters (typically, yet not exclusively, at the £5,000 to £20,000 level). You will be responsible for a portfolio of major donors, ensuring their continued support of MSF.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE

Essential:

• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.

• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills.

• Ability to deal with people at all levels and from a wide range of backgrounds.

• Accuracy and excellent attention to detail.

• Proven organisational skills with experience of managing multiple tasks and prioritizing effectively.

• Experience of working in an office environment, maintaining effective administrative systems and procedures.

• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas.

• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.

• Computer literate and confident in using all Microsoft Office programs.

• Fluency in written and spoken English.

• Commitment to the aims and values of MSF.

• Willingness to travel within the UK.

Desirable:

• Work experience in fundraising, marketing, or sales.

• Experience in bringing in income against targets.

• Experience of working with senior decision makers.

• Experience using a CRM system.

• Interest in international, humanitarian work.

• Willingness to travel internationally.

Other information

Recruitment timetable:

• Closing date for applications: 6 May 2024, 11.59pm (BST)

• First and second round interviews: w/c 13 May 2024

Please note, you will be asked to complete a task as part of the interview process.

Right to work in the UK

Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact us.

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know.

Examples of adjustments we can make:

• offering you an alternative if you are unable to use our online application system.

• providing necessary information, such as the job description or assessment materials, in an alternate format

• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

Diversity, Equity, and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

We look forward to receiving your application!

Who we are: 

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict and, endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The HR Officer will be responsible for providing support to the Senior HR Business Partner and the wider People and Culture team in the delivery of HR services. The role will focus on a range of HR activities including recruitment, employee relations, performance management, aspects of payroll, L&D, travel logistics and other generalist HR duties. A key part of the role will be to provide support in identifying, attracting, and hiring top talent to meet all Muslim Aid’s staffing needs.  

About the Role:

1. Ensure a smooth, efficient and welcoming onboarding and probation process for new employees.  
2. Facilitate the recruitment process by assisting hiring managers in meeting departmental needs. Responsibilities include crafting job descriptions, posting ads, screening candidates, and conducting interviews.
3. Provide advice and guidance to employees on HR policies and procedures.
4. Prepare payroll amendment sheets for UK and International staff.
5. Assist with performance management processes and employee relations issues.
6. Support HR analytics requirements to track performance metrics.

About You:

To be successful in this role you will need:

1. Bachelor's degree in human resources, business administration, or a related field.
2. Proven experience in a generalist HR role, in particular recruitment and employee relations.
3. Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.
4.  Strong organisational skills with the ability to prioritise tasks and manage time effectively.
5. Knowledge of recruitment techniques and good practices.
6. Sound knowledge of employment legislation and HR good practices.

Why you should apply:

If you are passionate about helping others, enjoy problem-solving, and are looking for a role where you can make a real impact, then this is the job for you. As an HR Officer, you will have the opportunity to work closely with people from all levels of the organisation and help Muslim Aid to achieve its strategic priorities.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

Please submit your CV and Cover Letter.

This new role will work across varied charity management projects to help set up a new UK office for a fast growing medical INGO that has already treated over 13 million patients across Africa!

It will include leading on a broad range of projects that support the set up and management of the UK registered office and will require working autonomously while being part of an experienced and supportive team. Benefits are competitive, work is primarily remote and partially flexible.  This is a chance to help set up something new and leave your very own legacy for an up-and-coming medical organisation saving lives in Africa.

Role Context

ALIMA UK is in its start-up phase and is made up of a small team. This period is exciting at times unpredictable.  We need someone reliable who enjoys and has a proven track record of leading and delivering on operational projects for a business or charity while working with senior stakeholders. They should be a highly organised self-starter who is able to work autonomously and lead on projects as well as a great team player.

The role is varied and has a significant financial element, so strong numerical skills and good written communication skills are both important as well as a flexible, responsible approach. Ideally they will also have experience of, and good knowledge of, the charity sector in the UK.

This role is posted as a one year contract as the needs of the business are changing as the organisation develops. At the end of the year the needs of ALIMA will be reviewed and there may be scope to further shape the role, depending on the needs of the business and funding available at the time. 

Competitive benefits:

• Generous benefits: Medical care, 30 days holiday (pro rata) and 8% pension
• Position is largely remote/ working from home, with c. two days in London required per month (usually Putney or Kings Cross - N.B. if you are outside london cost of travel will be your responsibility)
• Hours are partially flexible but require 75% to fall within main office hours for the team (Monday to Thursday 9 to 5)

RESPONSIBILITIES

ORGANISATIONAL DEVELOPMENT

• Driving and implementing a varied range of projects that support the smooth set-up of the UK charity, in collaboration with the UK Head of Development 
• Virtual Office Management, including organising cloud based filing systems, managing resources including IT, coordinating information collection 

 FINANCIAL MANAGEMENT

• Working with the Head of Development & Chair to create and develop new financial management systems for the charity
• Ongoing management of the financial systems of the charity including bookkeeping, invoice management and basic reporting
• Working with colleagues to produce financial reports for the Board, donors and others on request

EVENT & PROGRAMME CO-ORDINATION 

• Coordination of small events
• Organising and coordinating staff and trustee visits to the UK and overseas 

SUPPORTING SENIOR STAKEHOLDERS 

• Organise UK board meetings including booking venues, finalising and circulating papers, minute taking
• Copywriting

Any other duties as may be reasonably required as part of supportive team.

PERSON SPECIFICATION

REQUIRED 

Skills, Experience & Knowledge

• Experience working for a UK-based charity in an administrative, executive support, finance, fundraising or project management role 
• Strong project management skills: a track record of successfully driving small to medium-sized projects
• Strong numerical skills, including experience reporting on or managing budgets, producing management accounts or equivalent
• Excellent verbal and written English language skills 
• Excellent organisational skills: Ability to plan, prioritise and manage a varied and demanding workload to meet deadlines
• Experience working with a broad range of stakeholders including Senior level staff, donors and volunteers
• Knowledge and understanding of fundraising in the UK charity sector 

Attributes 

• Ability to work independently and take initiative within an established team
• A resilient mindset and ability to push through when the way ahead is not immediately obvious 
• Ability to work collaboratively and supportively alongside the UK Team
• Passion for and commitment to the mission and goals of ALIMA

DESIRABLE 

• Experience of working with accountancy software or excel
• French Language Skills
• Event coordination experience 
• Experience with powerpoint or design programmes 
• Fundraising experience 
• Time working for an international development organisation

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Immigration Service Manager to grow and develop our holistic advice offer for families and young people. This is an exciting role in our Immigration team that will lead a team of solicitors and immigration advisors to offer high quality representation. You will continue to build partnerships across the advice sector and you will play a significant part in maintaining and developing our network to ensure we reach clients who need us the most. You will be a manager of the service first and foremost whilst maintaining a smaller caseload of clients.

The centre is delighted to be recognised as a Centre of Excellence alongside maintaining our accreditations with the Office for Immigration Services Commissioner and the Specialist Quality Mark and the post holder will ensure that we maintain these standards. We hold a legal aid contract and you will be responsible for managing this effectively.

Please refer the to Job Description for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. 

Are you passionate about events? Are you enthusiastic about making a meaningful impact on global women's health? Do you excel in a dynamic environment where you can contribute to transformative initiatives?

TPP are recruiting an Events and Operations Assistant on behalf of our client, a highly respected professional membership organisation dedicated to advancing women's health through education and research.

This exciting opportunity offers you the chance to travel to Budapest (subject to successful probation and candidate having necessary rights/visas for travel). You would need to be available around 11th to 19th September 2024 to attend the charities World Congress.

Work setting: Hybrid (2 days per week in the office)
Salary: between £25,000 to £29,500 per annum
Hours: Full-time (37.5 hours per week)
Contract: 1 Year FTC
Location: London

Some of the benefits include:
*4% (matched) employer pension, rising to 6% on successful completion of probation.
*Employee Assistance Program.
*Season ticket loan scheme.

The Role:
As an Events and Operations Assistant, you will play a crucial role in delivering a portfolio of events, including a renowned Annual World Congress and regional meetings. Working closely with the Event Operations Team, you'll contribute to the planning, development, and flawless execution of events, ensuring they meet the highest standards and deliver exceptional value.

Main responsibilities:

*Quality Assurance: Ensure the highest level of service for members and stakeholders, promptly resolving issues and delivering outstanding customer support.
*Event Delivery: Collaborate with the Event Operations Team to deliver virtual, hybrid, and onsite events, managing logistics, communications, and participant support.
*General Event Support: Manage event inboxes, update web pages and promotional materials, coordinate travel and accommodation, and provide administrative support for event logistics.
*Programme Support: Assist with speaker management, programme planning, abstract submissions, and educational course operations to ensure smooth delivery and participant satisfaction.
*Operations: Support membership services, data processing, education course operations, and general office administration.
*Compliance and Development: Ensure compliance with data protection guidelines and develop positive relationships with stakeholders.

Essential requirements:

*Experience in events management and operations.
*Excellent organisational, communication, and problem-solving skills.
*Excellent time management and attention to detail.
*Ability to thrive in a fast-paced, collaborative team environment.
*Proficiency in CRM systems, event management software, and Microsoft Office.
*Willingness to travel regionally and internationally as required.

The deadline for CV's is the 2nd May. Interviews will take place on the 14th and 15th May.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a part time Membership Officer to work 3 days a week, alongside our existing part time Membership Officer. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.

We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.

We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.

You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.

As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.

You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.

A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact.  Training will be given on this.

You will also handle liaising and looking after our members and processing new membership applications.

You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.

You will need to be able to travel to the office at least one day a week.  Days worked can be agreed to suit the successful candidate.

You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.

There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.

This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.

You need to be eligible to work in the UK.

We have a brand new homeworking role in our People and Culture team.  This is a fantastic opportunity to shape the role and make it your own.  You will be the  first point of contact in the team.  You will have experience of HR administration and continuously improving processes to ensure they are both efficient and effective.  An understanding of UK employment legislation is a must. You should have a demonstrable track record of successfully building and maintaining working relationships across an organisation. You should be adept in identifying pragmatic solutions considering the full circumstances of a situation.

We are a small yet busy team. The ability to work at pace whilst maintaining attention to detail is vital, as are good organisational and prioritisation skills

SCIE is a national charity with a clear vision of a society where care and support maximise people's choices. removes social inequality and enables people to live fulfilling, safe and happy lives.

To achieve this we research, evidence, share and support the implementation of best practice. We use this evidence and experience to shape policy and outcomes, and to raise awareness of the importance of social care and social work for creating a fair and equal society. Everything we do is informed by people with experience of care and support.

We are clear that to achieve our purpose we require a workforce of capable, valued and engaged employees.

At SCIE, we are driven by our values:

• Progressive – always learning and developing.
• Inclusive – working together for equality, diversity, and fairness.
• Credible – evidence-based, robust, and reliable.
• Transparent – open and honest.
• Committed – focused on making a difference to people’s lives.

Job Title: Finance and Operations Manager

Contract: Permanent

Hours: 35 hours per week (however, we will consider part-time 28 hours per week)

Salary: £38,000 - £45,000 per annum 

Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.

About the role

This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.

The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.

The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.

This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.

Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 24th April 2024 at 23:59

Test and Interview date: Week commencing Monday 29th April 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Salary: Starting salary of £33,930 rising to £37,700 after 24 months + 8.5% pension contribution
(after satisfactory completion of your probation period).
Hours: Full time, option for part time and flexible working
Contract type: Permanent.
Location: Our offices in Battersea Library, with home working possible

Are you an experienced office or business manager, or do you have the skills and are looking for a new role? Are you passionate about helping others and looking for a challenging and rewarding role?

We are looking for a motivated individual to join our team as our Business Manager and Company Secretary. This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.

What will I be doing?

The post-holder will lead on premises, facilities, finance and personnel and administration systems in order to support the effective delivery of CAW services to clients and management of the organisation.

Reporting to the CEO and responsible for the recruitment and management of administration volunteers, the post holder will take the lead on maintaining our office systems and processes.

What skills are we looking for?

1. Previous office administration experience, ideally including experience of:

• Providing administrative support.
• Administering finance systems
• HR administration

2. Methodical and well organised with the ability to work on own initiative, prioritise work, and meet deadlines.

3. Good numeracy skills for monitoring and analysis of statistics and budgets.

4. Good interpersonal, written and oral communication skills including ability to take accurate minutes.

5. Good computer skills including excel and other Office applications and Quickbooks

6. Flexible approach and willingness to work as part of a team.

7. Understanding of the aims, principles and values of the Citizens Advice Wandsworth service and its equality and diversity policies, and willingness to operate within them.

Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.

What will I gain?

You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.

Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.

We also offer these benefits:

• Access to training courses and professional development opportunities.
• Maternity, parental and caring leave paid above the statutory minimum.
• 8.5% pension contribution (after successful completion of your probation period).
• Access to an Employee Assistance Programme and clinical supervision.
• Cycle to Work scheme.
• Childcare voucher scheme.
• Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
• Option of flexible working arrangements where possible

For further information about the role and an application form, please visit our website via the apply button

Closing date: Wednesday 24th April 9am

Interviews will be held:  W/c 29th April

We’re looking for a motivated Grants and Administration Officer. We are happy to consider someone who is newer to grant-making but with deep experience of the charitable sector. We will be looking for someone with aptitude for the duties below who will be able to work independently following training where needed. Alternatively, we would be open to a candidate with experience of grant management who can hit the ground running. The salary offered will be commensurate with experience.

The role is split between grants assessment and management and providing administrative support to the team. A more detailed outline of the duties can be found below. We expect the majority of the role to be focused on grants assessment and are looking for someone with a good ability to prioritise a varied workload.

Some travel within the UK will be required for visits to applicant charities and grantees with the possibility of very occasional overnight stays.

The Dulverton Trust is keen to nurture talent and has a generous training budget to help you develop your career.

Duties

Grants assessment and management:

• Process grant applications. This includes:

o Visiting, meeting and corresponding with applicants.

o Reviewing, requesting and analysing relevant information.

o Providing feedback on unsuccessful applications.

o Preparing written recommendations for submission to the Board and presenting at Board meetings.

• Monitor progress on grants awarded.

• Ensure the timely and accurate recording of activities and transactions with applicants and grantees through the Trust’s database, Salesforce CRM.

• Represent the Trust at public events such as seminars and receptions.

• Contribute to the Trust’s ‘grants-plus’ activity, which aims to support the work of applicant charities through sharing knowledge and experience of good practice and brokering pro-bono consultancy support.

• Take on specific research in relation to current funding priorities or potential new areas of activity, as required.

Administrative support:

• First point of contact for enquiries and invitations to the Trust by post, email and on the phone.

• Responsible for day-to-day management of the Trust’s digital systems. This includes Salesforce, Box, Wordpress, Cognito, Zapier and Lastpass. Specific duties vary by programme but generally include keeping data current, ensuring staff have relevant access rights and permissions, and backing up data on a regular basis. Training will be provided on all of these systems.

• Manage the Trust’s subscriptions and memberships (e.g. Association of Charitable Foundations, ICO).

• Maintain the Trust’s register of interests.

• Prepare Board papers and Minutes (printing, binding and posting papers).

• Update 360giving with the Trust’s grants data (training will be provided).

• Support meetings (circulating calendar invitations, booking meeting space, organising catering and on-the-day setup and close down).

• General office duties including keeping the office stocked with stationery and tea/coffee and welcoming visitors to the Trust. Lead on the office security systems and dealing with contractors.

• Processing grant and supplier payments

Specification for Applicants

• Evidence of right to work in the UK.

• References to evidence integrity and good character.

Skills and Qualifications

• Deep knowledge of and demonstrable interest in the non-profit sector.

• Experience of grant management, including the due diligence process, presenting to decision-making committees and monitoring of grants. This could be from grant-making or fundraising work.

• Ability to understand and analyse information from applicant organisations including:

o Financial documents (including charity accounts, management accounts, cashflow forecasts and project budgets).

o Monitoring and learning processes.

o Strategic plans.

o Impact reports and evaluation materials.

• Ability to synthesise the above information, along with in-person meetings, to produce clear and accurate written summaries and recommendations to be put to the Director and Trustees.

• Excellent attention to detail.

• Good judgement.

• Excellent written and oral presentation skills.

• Well-organised with a proven ability to prioritise and manage a varied workload and work to deadlines.

• Good interpersonal skills, able to communicate with people from a wide variety of backgrounds and over different media (e.g. on the phone, email or in person).

• A positive and can-do attitude. We are a small team; flexibility and mutual support are markers of our organisation culture.

• Proficiency and confidence in using IT. The Trust conducts most of its business using cloud-based systems including Microsoft Office 365, Box and Salesforce.

How to apply: Please send your CV along with a cover letter setting out your suitability for the role.Please note that we will not consider applications without a cover letter. This is a rolling recruitment process and we will make contact as we receive applications. We hope to make an appointment in April.

We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

What you'll do:

Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.

Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.

Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.

Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.

Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.

Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

For full job details please visit our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.

Essential:

A demonstrable commitment to deliver exceptional customer service.

Ability to promote best practice in Repairs, Voids and Asset management.

Experience of specifying Repairs and void works.

Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

Undertake regular CPD (Continuing Personal Development) in construction related subjects.

Strong IT Skills - Microsoft Office - minimum Intermediate level.

Perform any other duties as may be reasonably requested by your line manager.

Desirable:

An HND or equivalent in construction or building studies.

A Full UK Driving Licence.

Knowledge of construction techniques.

Knowledge of building standards regulatory requirements in relation to repairs and maintenance.

Demonstrable knowledge of construction Health and Safety regulations.

Working knowledge of NHF Schedule of Rates (SOR's)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Customer Services & Administration Manager
Temporary (Could become temp-perm)
2 months +
35 hours per week
Hybrid working - 3 days in London, 2 days remote
PAYE: £19.95 - £23.12, + hourly holiday pay

I'm recruiting for a leading health related charity. They require a Customer Services & Administration Manager to join them on a temporary basis starting ASAP, this role will run for a few months, and ideally the temp will be considered for a more permanent position in the charity. This is a full-time role, working 35 hours per week, requiring you to be in the London office a few days per week to ensure the smooth running of the office and to manage the team of direct reports. If you prefer, you can work remotely the rest of the week. This is a busy, and varied role, the bulk of the role is managing the supporter care function, managing the efficiency of processing income, coupled with people management and office management.

The Customer Services and Administration Manager will ensure that the team functions efficiently and effectively to deliver an excellent customer care service. The team respond to Gift Aid questions and queries, and process credit and debit card donations made via the supporters, both online and by phone. You will support the maintenance of the charity's BACS and direct debit system and producing direct debit claims in line with BACS rules and regulations.

You will conduct weekly 1-2-1's with your several direct reports, and attend any important meetings required. Other duties include ensuring the office and processing runs smoothly, managing the staff rota system, financial administration, dealing with any complaints and ensuring supporters are receiving the highest level of customer care.

The successful postholder will bring experience of managing a customer services/ supporter care team, where they have strong knowledge and experience around processing, thanking supporters, BACS direct debit claiming process, and Gift Aid regulations, as well as line management experience.

The charity require someone to start asap, ideally within the next two weeks, interviews are being arrange on a rolling basis so please do not hesitate to reach out with your CV and interest.

First Give was founded in 2014 to inspire, equip and motivate young people to make a difference to the causes they care about. As we approach our second decade, it is an exciting time to join the charity. Our vision is of a more generous society where all people are willing and able to give their time, money and skills to causes that they care about. 

We are currently developing a new strategy which by which we aim to have reached a million young people by 2034. We intend to do this by developing new programmes and activities that will support us to achieve our mission: to create opportunities for young people to be inspired and empowered to give their time, money or skills to charities and causes that matter to them. Our existing programmes are delivered in partnership with schools across England and Wales, ensuring that as many young people as possible, regardless of their background have the opportunity to take part. 

As second most senior leader in the charity, the Deputy Director will provide leadership to the First Give team and support the Board of Trustees and Director with strategy and governance. 

The Deputy Director will play an integral role in the development of the charity as we move into our second decade. They will spearhead our fundraising, communications and marketing to ensure the charity has the capacity to deliver against our strategic goals. 

Our values at First Give inform who we are and what we do. We are:

• Altruistic 

• Inspiring 

• Empowering 

• Collaborative 

• Professional 

Location

Remote/hybrid. We welcome applications from across England and Wales, however desk space is available at our London office in West Hampstead should the successful candidate be based in London.

Regular travel to London (approximately once a month) and occasional travel across England and Wales will be required. 

Reporting to:

Director 

Direct Reports:

Administrator 

Key responsibilities 

Organisational Leadership and line management 

• Deputise for the Director when necessary 

• Provide leadership and positive role modelling to the First Give team 

• Support organisation-wide improvements and innovation, including strategic planning and organisational structure 

• Develop connections and networks that increase the profile and opportunities for the charity 

• Work with the Director and Head of Programmes to create opportunities for young people to influence and engage with our work and impact 

• Line management of our Administrator 

Fundraising 

• Work with the Director and consultants to own and implement a robust fundraising strategy to support the organisation as it executes its new strategic plan 

• Develop processes for managing fundraising applications and stewardship of existing funders and supporters 

• Write and submit high quality, inspiring and tailored funding applications and reports for trusts and foundations (expected to be in the region of £10,000-150,000) 

• Identify and develop potential new funding opportunities for First Give, including major donors and corporate funders 

• Manage relationships with a set number of key funders, ensuring that we proactively seek feedback, engagement and involvement in our work 

New School Partner Recruitment 

• Oversee and co-ordinate all new school partner recruitment sales and marketing activity 

• Work with our marketing agency to develop and implement marketing campaigns 

• Support the Programmes Team to recruit new partner schools in priority regions 

• Proactively seek opportunities for growth of the First Give partners network 

• Develop and design and production of marketing and sales resources to support all sales activity 

• You may also be required to deliver sales meetings with networks including Headteacher meetings and attend conferences to promote the work of the charity 

Communications 

• Lead the development and manage the delivery of our communications strategy, including all messaging to key stakeholders via a range of appropriate channels, including newsletters, social media and our website 

• Be responsible for the First Give website, ensuring it is up to date, relevant and meets the needs of the organisation 

• Brand champion, ensuring that all external communications and resources are aligned with our brand identity and tone of voice 

• Management of retainer with external design agency 

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager. 

Safer recruitment 

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check. 

Person Specification 

Essential 

• Passionate about young people and their potential to drive social change 

• Leadership experience, ideally in a charity of similar complexity and scale 

• Ability to triage between the strategic and operational with ease and confidence 

• Demonstrable success as a fundraiser, particularly bid-writing, reporting and funder stewardship 

• Experience of developing and implementing a communications strategy 

• Experience of creating a range of content for different audiences and channels including marketing materials, newsletters, blogs, social media content etc… 

• Experience developing and implementing successful sales and marketing strategies, preferably in the education sector 

• Experience of writing and managing budgets, delivering plans using resources available 

• Track record of stakeholder management at senior levels 

• Experience of working in or with teachers and schools 

• Excellent presentation skills, with an ability to deliver concise, engaging and persuasive presentations 

Desirable 

• Experience leading the development, implementation and evaluation of marketing activity and campaigns 

• Experience of remote line management 

• Experience of working in a remote, decentralised team 

• Experience of using Salesforce 

Why work for First Give? 

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include: 

• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give. 

• Access to Health Assured (health and wellbeing) Employee Assistance Programme. 

• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs. 

• Training and professional development budget, with regular training offered through the Pears Foundation. 

• Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service. 

• Multiple team socials and volunteering days throughout the year. 

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates. 

Application process 

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application). 

• Application closes: Thursday 2nd May, 12pm 

• Interviews: Tuesday 7th May 

• Start date: ASAP