Office administrator jobs

We are seeking a compassionate, organised and trauma-informed Volunteer Experience & Stewardship Coordinator to help take our volunteer program to the next level and to support the HR Manager bring the HR and organisational administration functions together at an operational level.

This hands-on role will be key to refining and enhancing our volunteering pathway — strengthening each stage from initial onboarding and induction, through to active engagement, and finally to a positive and supported offboarding. You’ll ensure the volunteer experience is consistent, meaningful, and deeply aligned with our organisational values and the motivations of those who generously give their time. 

A core focus of the role will be co-producing clear and purpose-driven volunteering roles in collaboration with current volunteers and internal staff teams. You will champion a culture where volunteers are supported, valued, and empowered — and where their voices actively shape how we deliver our mission. 

This is a newly created position is also to reflect the growing HR needs of the charity as the workforce expands.

Another core focus of this role will be to build and nurture relationships all of levels. This will include support to ensure the efficient and effective HR administration, from recruitment, onboarding, offboarding and drafting letters. 

As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity. 

For the full job description and contact details if you wish to speak to anyone about the role, are in the attached recruitment pack.

How to apply 

If you think you could be the right person to fulfil the exciting responsibilities of this role, please click apply.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Closing date: Midnight Sunday 24th August 2025 

First round interview date (virtual): w/c 1st September 2025 

Second round interview date (in-person): w/c 8th September 2025 

Salary: Grade 1.2 - £24,102 per annum pro rata

Contract: Permanent

Full time – 37.5 hours per week

Closing date: Tuesday 5th August 2025 at 11.30 pm 

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About the role

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.

Providing administrative support functions, you will have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained, you may also have the chance to support our involvement and campaigning work.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you

With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed. We are holding an online information session about the role and what we do at Shelter Bristol on Tuesday 29th August at 12.30 - 1.30 pm. Please email us to attend and we will send you the link.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team 

At Shelter Bristol we provide housing advice and support to people across the city and strive for change to address the underlying systems that are causing the housing emergency. The range of support also includes legal representation, practical DIY assistance, and welfare benefits advice, so people can address their housing and other related issue. We also raise awareness of housing rights within the community so people can take their own actions and work in partnership with other local organisations.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.

• We prioritise diversity and have an inclusive and open mindset.

CVs without supporting statements will not be considered. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you a highly organised, reliable, and calm administrator?
We are looking for a full time 35hrs per week, proactive Team Administrator to play a key role in keeping Lupus UK running smoothly by providing vital support across all teams and functions. If you are someone who can confidently manage multiple tasks and priorities, enjoys working in a collaborative environment, this role could be perfect for you.

About the role: 

You will provide high quality administrative support across all departments to help ensure the smooth day to day running of our office and operations. This includes being the first point of contact for incoming telephone calls, organising meetings, supporting with event logistics, and maintaining effective internal processes. The role requires strong organisational skills, attention to detail, and excellent communication.

This is a hybrid role, you will be based at our Romford head office three days a week, with two days working remotely.

What we are looking for:

· Proven experience in an administrative or office support role is essential.

· Strong organisational and time management skills, with the ability to prioritise and manage a varied workload.

· Excellent communication skills, both written and verbal.

· Proficiency in Microsoft Office (Outlook, Word, Excel).

· Comfortable handling sensitive and confidential information.

· Confident coordinating meetings and events, including logistics like booking venues and managing communications.

· Experience supporting senior leadership with diary and meeting coordination.

For a full list of duties and responsibilities, please see the attached job description.

Application Instructions
Please submit a CV (no more than three pages of A4) and covering letter with personal statement (no more than two pages of A4).

Your covering letter should explain why you are interested in the role and how you meet the person specification, with examples where possible (unless clearly shown in your CV)

Interviews will take place online on Tuesday 2nd September 2025.
Shortlisted candidates will then be invited to our Romford office for a second-stage informal meeting with SLT and meet staff.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.

Our basis and values

At Barnardo's our purpose is to transform the lives of vulnerable children and young people.

• Do you want to work for the UK's largest children's charity?
• Do you have skills and experience in various aspects of administration?
• Do you want to work with a supportive and passionate team?

If you have answered ' YES' to the above questions, then you may be the person that we are looking for and we would like to hear from you.

The Admin Assistant role is a varied one and includes the following as essential criteria

• Reception duties
• Undertake data input and production of data for management.
• Health & Safety tasks related to our building/office.
• Administrative support to the team.
• Using a wide variety of IT applications.
• Proven office administration skills, including minute taking.
• Experience of service user records administration.
• Willingness to travel between office bases for meetings, training etc.

We are therefore looking for someone with:

• Ability to give good attention to detail.
• Ability to work to deadlines.
• Good numeracy skills.
• Excellent interpersonal skills.
• Strong organisational skills.
• Extensive experience with IT packages such as Outlook, Word, Excel.
• Excellent team working skills.

When completing your application please refer to your skills knowledge and experience in relation to the additional information alongside the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

Barnardo's staff receive regular supervision and training on our systems and procedures. We have a strong culture of staff support and a commitment to well-being. At Barnardo's we believe in creating equality of   opportunity in the workplace and supporting people to manage their work-life balance. 

Full induction will be given, including:

• Mandatory e-learning.
• Support around policies and procedures.
• Shadowing opportunities with other Barnardo's staff.
• Safeguarding training.
• Other job-related training opportunities.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Liverpool Zoe’s Place provides respite, therapeutic and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families. Our hospice has been supporting the communities of Liverpool and the North West for more than 30 years and we are currently in an exciting season of growth and development. With a new Board of Trustees and a new building on the way, it is a really exciting time to join our team.

This is an exciting opportunity to join our friendly team of professionals - providing administration and database support to our fundraising and clinical teams. If you have strong administration skills, a working knowledge of databases, and a positive, friendly attitude then we would love to hear from you. You would be joining our team in a really exciting season, as we work towards a new, state-of-the-art hospice in West Derby.

Join Portraits of Recovery (PORe) as Operations and Finance Manager and Drive Social Change with Art

Portraits of Recovery (PORe) is a pioneering visual arts charity based in Manchester and is the UK’s only visual arts charity inspiring and supporting people affected by and in recovery from substance use. Dedicated to fostering inclusion and systemic change for individuals and communities in recovery from substance use.

Through the transformative power of contemporary visual art, we collaborate with leading artists and Recoverists to challenge stigma, open new conversations about addiction and recovery, and empower marginalised communities. As the UK’s only contemporary visual arts organisation working within this field, we are committed to ensuring that recovery is recognised as a health, social, and cultural issue, driving change through creativity and engagement.

As Operations and Finance Manager, you will play a critical leadership role in shaping PORe’s future, ensuring our long-term sustainability, and driving impactful organisational development. You will work closely with the Director & CEO to enhance our operations, administration, and financial management while leading a small team to support the delivery of our Business Plan. This position offers a unique opportunity to shape strategic business processes, support PORe’s artistic programming, and play an integral role in our fundraising efforts. If you’re passionate about activism and believe in the power of art to change lives, we invite you to be part of this transformative movement.

You’ll be looking after a small team, and the administrative, and financial aspects of the organisation. You’ll also be inputting into funding bids, helping with data collection, and coming up with creative income generating opportunities to help us grow. As a small company, this role would be perfect for someone ambitious, looking to help shape and grow our organisation even further.

Key Responsibilities:

• Support the Director & CEO in strategic, financial, and organisational development.
• Play a senior management role, overseeing operations, administration, financial processes, and governance.
• Manage and support a small team to effectively deliver PORe’s Business Plan.
• Ensure efficient business activities, including HR and data collection processes.
• Oversee financial management, including budget control, reporting, and compliance.
• Support delivery of public programming and contribute to project development.
• Collaborate on fundraising initiatives, including bid writing.
• Represent PORe in meetings with funders, stakeholders, and key partners.
• Manage organisational governance, including trustee meetings and board development.
• Lead risk management, policy updates, safeguarding, health & safety, and diversity initiatives.
• Oversee IT systems, digital security, and business continuity planning.
• Drive internal communication, staff recruitment, training, and performance reviews.
• Ensure compliance with charity and company law, funding agreements, and legal obligations.

At PORe, we value diversity and inclusivity. We actively encourage applications from individuals of all backgrounds, including those with lived experience of recovery. If you meet even half of the requirements, we strongly encourage you to apply. Your unique perspective and skills could contribute significantly to our mission.

We are committed to promoting equality, diversity, and inclusion in our recruitment process. We seek to build a team that reflects the communities we serve, ensuring a welcoming and supportive environment for all. Applications will be reviewed on an ongoing basis, and we encourage early submissions. Join us in shaping a future where art and recovery intersect to create lasting impact.

• Application deadline: Friday, 15 August
• Interview notification: Friday, 22 August
• Planned interview date: Monday, 1 September
• Planned start date (subject to satisfactory references): TBC 

Are you a highly-organised, unflappable administrator with the ability to manage competing priorities in a timely manner? The Student Christian Movement is looking for someone to lead the administration function of our small but mighty charity.

Responsible to the CEO, you will work across the charity, acting as secretary to our board of Trustees, responsible for HR and payroll function, act as line manager to two administrators, and add to the sustainability of the organisation by writing and submitting robust trust funding applications.

SCM has six members of staff, all but one of whom are part time, and achieves a great deal. Supporting progressive Christian students and members across the country to put their faith into action, no two weeks are ever the same. We are a dynamic and energetic organisation, working to challenge injustice and exclusion, grow thoughtful disciples and create community.

Each SCM community is different, but students can expect to find a warm welcome as well as activities including bible study, prayer, campaigns and social action, talks, discussions, and socials. As a national movement we come together at regional and national events to learn more about our faith and spend time as a community. We take action on issues of social justice chosen by our members.

We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.

Please use the forms provided; CVs will not be accepted. Applications should be submitted electronically in Word format by email to the address provided in the application pack.

Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506

Job Title: Appointments Administrator
Location: Beacon Counselling (Hybrid within service hours)
Salary: £24,570 pro rata per annum
Contract: Part-time – Two roles available (15 hours and 20 hours per week over 3 days)
Working Hours: Shifts scheduled between 8:45am – 9:15pm (mix of early, mid and late shifts)
Closing Date: 5pm, Thursday 7th August 2025
Applications reviewed on a rolling basis – early submission encouraged

Join Our Team at Beacon Counselling

Beacon Counselling is seeking a friendly, enthusiastic and highly organised Appointments Administrator to join our dedicated team. As the first point of contact for clients accessing our service, you’ll play a vital role in delivering a warm, professional welcome and ensuring the smooth running of our appointments system.

This role is ideal for someone who thrives in a busy environment, values compassion and confidentiality, and is confident in managing administrative processes with care and accuracy.

What You’ll Do

• Be the first point of contact for clients via phone and email

• Schedule and manage appointments for counselling services

• Maintain accurate client records and data, ensuring confidentiality and compliance with data protection regulations

• Communicate clearly, compassionately, and professionally with people wishing to access our services

• Work closely with colleagues to meet service demands, adapt to change and problem-solve collaboratively

• Use digital systems (including Office 365, SharePoint and client databases) to manage workflows and documentation

• Contribute to a friendly, inclusive and responsive team culture

You should apply if you are someone who:

• Has experience working in a busy office environment and an administrative role

• Demonstrates excellent communication and listening skills

• Works with a high level of accuracy and attention to detail

• Understands the importance of confidentiality and data protection

• Can stay calm and organised under pressure, with strong multitasking skills

• Has experience using Office 365 and databases effectively

• Has a positive, proactive approach to solving problems

• Can commit to a flexible shift pattern including evenings and occasional cover for holidays/absence

It would be great (but not essential) if you also:

• Hold GCSEs (or equivalent) in English and Maths

• Have experience working in the charity, health, or social care sectors

• Understand the challenges around mental health 

Diversity and Inclusion

At Beacon Counselling, we’re committed to building a diverse and inclusive workplace. We particularly welcome applications from people in underrepresented communities, including LGBTQIA+, older applicants, and individuals from global majority backgrounds.

How to Apply

To apply, please send your CV and a supporting letter outlining your interest and suitability for the role. Details of this are included in the attached recruitment pack or applications can be submitted using the quick apply feature of Charity Jobs

Closing date: 5pm, Thursday 7th August 2025
(Please note: Interviews will be arranged as applications are received. We encourage early applications and are not able to accept any after the deadline)

We look forward to hearing from you and thank you for your interest in joining the team at Beacon Counselling.

Senior Administrator

We’re looking for a highly organised, proactive, and capable Senior Administrator to support the day-to-day running of head office and lead a small but vital administrative team.

The role is ideal for someone who thrives in a dynamic, mission-driven environment and brings strong leadership, multitasking, and problem-solving skills.

Position: Senior Administrator

Location: Leatherhead

Hours: 37 hours per week, Monday to Friday (occasional out-of-hours work may be required; TOIL will be provided)

Salary: £29,500 per annum

Contract: Permanent

Benefits: MFT offer an extensive benefits package including; 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement)

Closing Date: 27th August 2025

Interview Date: Interviews will be scheduled on a rolling basis. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role.

The Role

Reporting to the Finance & Administration Manager, you’ll play a central role in ensuring smooth, efficient, and compliant operations across the organisation. You will oversee key administrative processes including database management, reporting, diary coordination, event support, and team supervision.

Key responsibilities include:

• Supervise and support administrative staff
• Operational Administration
• Executive & Event Support

About You

You will have experience in administrative roles, including experience supervising staff.

We are looking for:

• Strong problem-solving skills and the ability to act on own initiative
• Excellent communication skills – written, verbal, and interpersonal
• Exceptional attention to detail and accuracy under pressure
• Highly proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint) for document creation, scheduling, and reporting
• Skilled in data handling and report generation
• Strong understanding of GDPR, confidentiality, and consent practices
• Ability to manage multiple priorities and meet deadlines efficiently
• Flexibility to adapt to changing priorities and systems
• Team player with the ability to work independently and proactively
• Demonstrates a strong work ethic and commitment to high-quality service

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).

You may also have experience in areas such as Admin, Administrator, Administration, Senior Admin, Senior Administrator, Administration Support, Admin Team Leader, Admin Supervisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role: Governance Administrator | Social Housing Sector

Location: London Blackfriars (Hybrid – min. 2 days in-office)
Salary: £160-£180 via an umbrella company – depending on experience

Contract: 3-months minimum, with a view to being made permanent

Start date: 25/08/2025 latest – preferably earlier

Goodman Masson are delighted to be working exclusively with a well-respected Central London-based housing association, on an exciting opportunity for a Governance Administrator to join their Governance & Compliance team.

This role is perfect for someone with hands-on governance experience, particularly within social housing or local authority settings, who is confident taking minutes at board and exec-level meetings, and can support with a broad range of governance and company secretarial tasks.

The Opportunity

This is a critical role in helping The Housing Association deliver robust governance processes and compliance oversight. You’ll be working closely with the Head of Governance & Compliance and the Company Secretary, providing admin and company secretarial support, maintaining governance registers, and playing a key part in ensuring the organisation remains compliant and well-run.

You’ll need to be highly organised, have excellent communication skills, and be comfortable liaising with Board members, Executive colleagues, and internal stakeholders. You’ll also need to be available to minute weekly meetings (2–3 hours) and support the wider secretariat function.

Key Responsibilities

• Attend and minute Exec and Board meetings – producing high-quality minutes and tracking actions
• Coordinate meeting logistics, agendas, and board packs (using Convene)
• Support policy governance, data governance activities and compliance reporting
• Maintain governance registers including Seal Register and Assets & Liabilities
• File statutory documents with Companies House (Confirmation Statements, Annual Accounts)
• Assist with Board member onboarding and governance sections of the Annual Report
• Provide admin support across governance projects and compliance activity

Ideal Candidate Profile

• Proven experience taking minutes at senior-level meeting
• Strong governance background – ideally from housing or local authority
• Confident managing multiple priorities and working to deadlines
• High attention to detail with a proactive, solutions-focused approach
• Familiar with Board portals (e.g. Convene) and experienced in Microsoft Office Suite
• Knowledge of data protection, company secretarial processes, and policy administration

The Offer

• 2 days per week minimum in the office (for meetings)
• Collaborative, purpose-driven environment with real impact
• Excellent team culture and supportive leadership

If you are interested in the role and have all of the essential experience clearly detailed in bullet point form in your CV under the previous organisations you completed them at, then please send them to my email address at [email protected]

I will be sending applications on Thursday morning (07/08/2025) so please ensure that you have returned your updated CV to me before then if you wish to be put forward.

Kind regards,

George

Bookings Administrator - Carroty Wood, Tonbridge, Kent

Hours: Full-time or Part-time considered
Salary:   £24,283+ £3,000 South East Weighting per annum (pro rata for part-time hours)

Contract: Permanent, 37.5 hours per week, Monday-Friday.

As our Bookings Administrator, you are the vibrant first voice and friendly face that welcomes groups to the incredible world of Rock UK! This fulfilling role is all about igniting the spark of outdoor adventure for our guests, ensuring their journey from initial enquiry to an unforgettable stay is seamless and joyful.

You'll play a pivotal part in crafting bespoke experiences, expertly guiding group leaders through our diverse activity offerings – including thrilling high ropes, climbing, water sports and archery sessions.  You will ensure every detail of a groups stay is perfectly aligned to their requirements and potential learning objectives.  Displaying a warm and professional approach, you'll not only administer bookings with precision but also enthusiastically share the heart of Rock UK by representing our Christian ethos.

Beyond the bookings, you'll be a vital hub, liaising with groups on site, keeping our office running smoothly and supporting the wider centre team to deliver memory-making, fun-filled stays. Your passion for exceptional customer service, combined with your organisational flair, will ensure that everyone that visits Carroty Wood will leave having made lifelong memories.  You’ll be inspiring all our guests through a positive reflection of Rock UK's Christian ethos and our commitment to inspiring adventures.

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos.

Closing Date: Applications will be reviewed upon receipt

Finance Administrator

Salary: £14.50 - £16 per hour (plus holiday pay)

Location: Walthamstow, London

Hours: 35 hours per week (Full-time, Monday to Friday, 9am-5pm)

Contract: 3 Months with possible extension

Are you a detail-oriented and proactive administrator with a passion for finance and community impact? We're recruiting for a Finance Administrator to support financial operations and fundraising activities in a busy and rewarding environment.

Key Responsibilities:

Financial record-keeping, invoicing, petty cash, and reporting

Supporting fundraising and grant applications

General administrative and office support

Service user engagement and reception cover

Ideal Candidate:

Experience in finance, bookkeeping, or fundraising

Strong organisational and communication skills

A team player with a proactive attitude

Comfortable working on-site 5 days a week

Enhanced DBS (or willingness to obtain one)

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

 As an organisation Citizens Advice Doncaster Borough, we have a national reputation across the Citizens Advice network as experts of immigration knowledge and service delivery.  We are accredited to the highest level within the Immigration Advice Authority (IAA formally Office of the Immigration Services Commissioner (OISC)– this means we can provide immigration advice to all levels, including to appeal and judicial review.  We are now looking to recruit an ambitious individual to join our growing team. 

 The candidate will be an Immigration Adviser of at least 2 years’ experience with a valid OISC/IAA level 2 

The Immigration Adviser will have experience of delivering immigration advice across multiple channels including telephone work and be able to ascertain what level of accredited immigration advice a client is needing.

They will be able to handle their own caseload of matters from instruction through to completion, acting on behalf of clients.  You will liaise with contacts within the Home Office to find resolutions for clients and you will understand the importance of security and data protection. 

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC