Office And Database Manager Jobs in Birmingham, West Midlands

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.    

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.

About the role:

Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role. 

As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.

Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site. 

In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities. 

Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications. 

If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!

Key responsibilities include:

• Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
• Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.

Essential requirements include:

• Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people). 
• Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience. 

​Key dates:

• Closing date: Tuesday 28 May, 9am   
• Interviews: w/c 10 June 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.     

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops, and is working towards the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction in the UK and internationally. Dogs Trust Worldwide works with local dog welfare organisations around the world to improve the lives of dogs in the communities where they operate.

Dogs Trust are going through a period of growth, with recruitment for two Senior New Partnerships Managers due to the existing Lead getting an internal promotion. There are continuing plans to drive new business through long-term strategic partnerships.

The Senior New Partnerships Manager will play an active role in winning new partnerships to support international and UK-based work. Alongside the Deputy Head of Partnerships, you will work closely with the prospect research and special events team, and line manage a New Partnerships Manager.

You will be responsible for proactively identifying and cultivating high value prospects within target corporate sectors, to win significant high value multi-year partnerships that support Dogs Trust’s work.

This role will look for high value opportunities across multiple fundraising mechanisms including, but not limited to, corporate donations, cause-related marketing, consultancy services, gift in kind and pro bono cost saving, employee engagement and volunteering, charity of the year and sponsorship.

About the role

• Identify and cultivate new corporate partnerships supporting a new business team target of £950k.
• Collaboratively work with the Deputy Head of Corporate Partnerships in developing new corporate fundraising products that access a range of different corporate income streams.
• Build networks with key decision makers and influencers at target companies to strengthen relationships and build long term partnerships.
• Line manage a New Partnerships Manager supporting performance and professional development.

About you

• Proven track record of identifying and securing 5-6 figure corporate partnerships.
• Experience of line managing or supervising staff to deliver excellent work and of supporting their professional development.
• Demonstrable experience of writing successful, inspiring, emotive and technically accurate proposals and pitches, tailored to a corporate audience.
• Tenacious, with strong negotiation skills and full appreciation of the commercial value of Dogs Trust brand and assets

This varied role uses event and programme management skills to deliver excellent service in a fast paced environment within the Christian sector as we advance the work of The Maclellan Foundation, one of the largest Christian family foundations in the USA. The successful candidate will have excellent administration skills, with a minimum of 2 years experience, and will be engaged in the Christian faith and excited by the aims of the organisation.

Objectives/Key Tasks:

To provide event and project-specific administrative support in an accurate, timely and professional manner, including:

• Planning and co-ordinating multiple programmes, to ensure milestones are met to an excellent standard
• Conducting research, assembling and analysing data to prepare reports and documents
• Preparing and editing written correspondence, communications, presentations, publicity etc
• Managing booking and registration processes
• Managing and updating various databases on a regular basis
• Onsite event management; helping set up and run events as well as providing delegate support
• Providing customer service support, via phone and email
• Managing and maintaining schedules, appointments and travel arrangements
• Arranging and coordinating meetings, including minute taking
• Reviewing operating practices and implementing improvements where necessary
• Processing expenses and maintaining project budgets in liaison with the Finance Manager
• Providing administrative support to the Director and all projects and events undertaken by NJC
• Website oversight and any other duties as required 

Please review the full job description and person specification and submit your CV for consideration.

Please note we are reviewing applications regularly and reserve the right to close the post early.

Job Title: Partnership Development Manager

Salary: £34,500.

Contract Type: Contract for 18 months; there is a strong possibility that currently anticipated growth in the team may see this role become permanent during the contract term. Full time (35 hours per week) although flexible hours may be considered; the role may require occasional evening and weekend work  

Working location: Home based. The post holder should expect to come into the office a minimum of two days per month, with the possibility of up to five days per month being routinely required. 

Reporting to: Partnership Development Lead, Corporate Partnerships team 
 

BACKGROUND   

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.   

When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.  

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.   

Magic Breakfast are ambitious to grow our impact in order to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.

JOB INFORMATION

We are seeking candidates who are after the next step in their fundraising journey. You will already have strong credentials and be ready to start your journey into Partnership Management which will include leading in delivering the new business plan and working closely with colleagues in the Partnership Development team and across the organisation to identify, create and secure new strategic, multi-year corporate partnerships 

You’ll be ambitious to take the next step and we are on hand to support and offer you training and a positive working environment to allow you to gain confidence and knowledge in the role at a steady pace.

KEY RESPONSIBILITIES 

• Building a pipeline that reflects Magic Breakfast’s restricted and unrestricted funding needs, including Gift in Kind requirements, working with the Partnership Research Executive to research and identify prospects with potential.  
• Making use of multiple tactics to secure meetings with prospects including, for example, cold calling, emailing, running events, event networking and social selling on platforms like LinkedIn.
• Ensuring that risk-screening and due diligence processes have been completed in line with Magic Breakfast’s Ethical Fundraising and Due Diligence policies. 
• Understanding each prospect’s strategic interests through meetings, discussions and research and defining the mutual advantage in partnership. 
• Developing and delivering engaging, relevant and impactful pitches and written proposals to prospective partners.  

APPLICATION PROCESS

We have a firm commitment to encouraging fairness and diversity in our workforce and we encourage applications from people who identify as Black, Asian or from a Minority background, who are underrepresented in our organisation.  

Should you wish to discuss the role before applying please email our People and Culture Team, hr@magicbreakfast.  com

Shortlisting - Wednesday 15th May

First interview - Tuesday 21 May, Wednesday 22 May 

Second interview – Tuesday 4th June, Wednesday 5th June – morning only

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

__________________________________________________________________________________

JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

__________________________________________________________________________________

RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

__________________________________________________________________________________

NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

__________________________________________________________________________________

The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

Are you motivated to use your commercial edge to build and foster relationships to win business?

Is your approach one of partnership and problem solving, no matter what the circumstance?

Do you want to work in a team where you will be supported to be ambitious about the quality, drive and impact of the work you lead on and make a difference to people so they are empowered and heard when it matters most?

 If this sounds like you, then we could be a perfect match…

About the role

We're looking for a highly motivated and skilled Business Development Manager with a passion for relationship building and service sales. Someone who can actively engage and work with our existing client portfolio and win new business through formal tendering opportunities to ensure VoiceAbility remains a provider of choice.

In this new role, you will sit in the Business and Strategy directorate working proactively with external stakeholders and colleagues from across the organisation to ensure that we grow our portfolio of contracts, re-win existing business and advise clients of new services. You will be doing a mixture of new business sales and account management of existing services.

This position is a full-time, 35 hours a week, permanent contract with a starting salary between £39,000 - £46,500 per annum depending on skills and experience. We are open to a conversation about flexible working or job sharing. Whilst the role is home-based, some travel for meetings and events will be required.

About us

VoiceAbility is an independent rights and voice charity and one of the UK’s largest providers of advocacy and involvement services. We directly support and empower tens of thousands of people every year when they face life-changing decisions or need support to have their voice heard when it matters most. We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years.

We have social impact through our delivery of a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We also influence policy and practice to push for changes to give people more choice and control over their lives and better support when facing challenging times. We have ambitious plans to continue to grow our influence and shape new and innovative services that will increase our impact.

How will you make a difference?

Through your commercial management expertise, you will win new business and ensure the retention of existing contracts. You will proactively manage your own workload, balancing known pipeline opportunities, acquiring, building and fostering relationships with stakeholders, collaborating with internal teams to craft winning proposals, and making the most of the new business opportunities open to us to ensure commercial success.

About you

You will have a minimum of two years experience of working in a Commercial Management, Account Management or Business Development role.

Have proven success in winning business through formal competitive tendering, ideally with central/ local government, by developing a credible position and clear convincing material and data.

You will have experience of working in an agile environment to respond to external factors that are likely to change at short-notice.

Experienced in stakeholder engagement and influencing both externally and internally, you will be a trusted partner to those who know you.

Our values resonate and you want to work somewhere where the empowerment of each other, our customers and clients is central to your work. You value teamwork and collaboration and demonstrate transparency and accountability in your work.

Benefits:  

• 28 days annual leave plus bank holidays
• 5% employer pension and 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted gym membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Professional Development

You will have plenty of opportunities to enhance your professional abilities through in-house opportunities for training and through personal development conversations with your line manager where you can explore career development together.

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

Closing date for applications: 9am on Monday 20th May

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

 Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

 We look forward to hearing from you.

The Trusts & Philanthropy Fundraising Manager role is a vital part of this vision and your excellent writing skills and relationship building will help us achieve our ambitions.

Working closely within our friendly and results driven Trusts and Philanthropy team, you will manage your own portfolio of charitable trusts and support the developing major donor and statutory funding relationships as required. You will be helping us Beat Macular Disease by talking with funders and writing bespoke funding applications for support services, medical research and core costs. Diligently recording all relationships information and communications on our database.

We are looking for someone who:

· Knows their Stuff when it comes to excellent written communication skills to produce content that is inspiring, concise and informative, someone who can…

· Make It Happen by working proactively under their own initiative, and finally someone who…

· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.

Does this sound like you?  If so, we would love to hear from you and chat about this role in more detail.

This role is primarily remote, with regular travel to our Andover offices.

As part of the interview process, you will be required to complete a written assessment.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

Future First wants to see every state school and college in the UK, and every state pupil, supported by a
thriving and engaged alumni community, which improves students’ motivation, confidence and life
chances. We have a network of alumni who have supported our programmes in schools for over a decade.
They act as accessible and inspirational role models by sharing their stories through a variety of
activities, including blogging, online mentoring, networking and careers activities in schools.

About the role
We are seeking an experienced individual to lead our volunteer development activity. Working closely with
the Fundraising, Delivery and Marketing teams, this is a varied role working with alumni and employee
volunteers to support activities in our member schools.

You will lead on the development of our volunteer community which is managed online through the Future
First Hub, and be responsible for developing and delivering a programme of activities that nurture
relationships with Future First’s diverse audience of volunteers, and increases support for the charity’s
fundraising and development goals.

You will have excellent customer service skills, be proactive and detail oriented and have the ability to
manage multiple projects at any one time. You will be confident in the use of standard office technology, as
well as experienced in the use of databases and IT applications.

Key Duties and responsibilities

• To be responsible for developing Future First’s volunteer relations strategy, and associated budget with a particular focus on the development of an engaged community, and a focus on the needs of employee volunteer schemes.
• To seek opportunities to raise the profile of the volunteer network, and grow its capacity and reach.
• To develop our work mapping and implementing recommendations against the Investing in Volunteers standard.
• To be responsible for running volunteer events and producing relevant communication materials.
• To participate in the strategic development of the Future First online Hub powering our school and volunteer community.
• To recruit volunteers and provide appropriate training and development opportunities, to include consideration of a volunteer board, and engagement activities targeted at the growing near peer volunteer community.
• To work closely with other departments to develop and implement their strategies for engagement.
• To work collaboratively with the fundraising team to explore and support volunteer philanthropy.
• To ensure that a robust monitoring and evaluation framework is in place for volunteer relations.
• To work with senior colleagues to ensure safeguarding policies are robust.

Why join Future First?
We are a mission-driven, innovative social mobility charity that believes a young person’s start in life
shouldn’t limit their future. Our central team is friendly and motivated, and we have a strong network of
experienced freelancers, who support across all functions. Our team comes from a variety of backgrounds
including partnership development, delivery, teaching, programmes and communications. We value all
contributions and offer the possibility to expand and grow the role based on interests.

Ways of working
We work remotely, with opportunities to come together in person to work, plan and develop. In this role you
will also have to travel to some events and workshops.
The work is varied and often fast-paced, requiring rapid processing of information, and the ability to act
confidently with multiple and senior stakeholders including employers, volunteers and school leaders.
As with any small, constantly evolving organisation, each individual balances multiple responsibilities, while
shaping their role around their skills and interests.

Salary and Holiday
This is a permanent position. The salary is between £34,000 and £36,000. Future First staff receive pro rata
28 days of leave (in addition to 8 UK public holidays) increasing one day per year of service up to 33.

Application process
Please submit your CV and a covering letter (no longer than one side of A4) setting out why you feel you’re a great fit for this role and why you want to work for Future First. Please also note how you heard about the position.

At Future First we are committed to social justice and the value of role models. We value and celebrate
people’s diversity and believe this strengthens our team and our work. We are keen to build a workforce
that reflects the young people and schools we support. We particularly welcome applications from
candidates from racialised communities, and those who attended state school and were in receipt of free
school meals and/or were the first in their family to go to university.

Applications will be reviewed as they come in, with 24th May as the final deadline. The first round
interviews (online) will take place on Friday 31st May. The second round will be in person, in London, on 7
June. We reserve the right to close applications early.

Future First is committed to safeguarding the staff, volunteers and young people we work with. Where
applicable, a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the
successful candidate.

Do you enjoy working in a fast-paced environment where no two days are the same? Do you have a genuine interest and passion to make a difference to women and their children?  

We’re recruiting for an experienced Philanthropy Manager whose area of expertise securing multi-year, six-figure gifts from grant-making organisations; developing and managing a trusts and grants pipeline, including the application and reporting process, in order to build a reliable and sustainable income stream. The postholder will be responsible for all areas of trusts and grants fundraising, including writing compelling applications that solicit funding for Life’s vital work as well as reporting on our service delivery outcomes, maximising the opportunities for renewed funding. 

The Philanthropy Manager (Trusts, Grants and Foundations) will be responsible for delivering a strategic approach to trusts, grants and foundations; working with service delivery areas of the organisation as well as the finance department, in order to create compelling projects, with measurable outcomes that can be reported on. The postholder will be able to articulate these projects into cases for support within written applications, matching projects with appropriate funders and delivering a compelling ask. This role requires the development of a trusts, grants and foundations pipeline, from research through to reporting, ensuring a sustainable and maximised income stream. 

About Life:  

Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.  

Our services include    

• Supported housing and community support    
• Counselling and skilled listening    
• Free pregnancy tests and baby supplies   

Our values  

All our work is underpinned by the following universal human values:  

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Administration Officer – England Central

We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard.

What you will do:

Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered.

Create resource pack for colleagues delivering training courses and workshops.

Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.

Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.

Collate evaluations and feedback from training and project work.

Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate.

Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.

Assist with managing the office diary, arranging and organising meetings/bookings as required.

Manage stock and resources ensuring that the required items are available.

Administer petty cash as required in line with financial processes.

Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.

Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).

To be successful in this role you will have:

Demonstrable experience in an office administrator role or equivalent

A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms.

Ability to work effectively with internal and external stakeholders.

Ability to resolve issues and identify solutions, seeking support and guidance where required

Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6)

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Hours: 36 hours per week  

Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK.

Contract: Permanent

Closing date: 19th May 2024

Interview date: W/C 27th May 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Home based – with the ability to travel to London for monthly staff meetings and other meetings and events necessary for the role.

The Digital Products Manager is a pivotal role in ensuring SCIE delivers on our digital plan, including:

1. Managing all web content, resources and other digital assets.

2. Ensuring the SCIE website and SCIE’s digital resources communicate, educate and engage impactfully to our target audiences and customers

3. Using your extensive experience of digital delivery to ensure new impactful digital resources are designed and developed on-time and to budget.

This role sits within the Marketing and Communications team, led by the Head of Marketing and Communications, and working alongside colleagues in the wider Business Development and Marketing directorate.

About us

The Social Care Institute for Excellence (SCIE) is a national charity with a clear vision of a society where care and support maximise people’s choices, removes social inequality, and enables people to live fulfilling, safe and healthy lives. To achieve this we research, evidence, share and support the implementation of best practice. We use this evidence and experience to shape policy and outcomes, and to raise awareness of the importance of social care and social work for creating a fair and equal society. Everything we do is informed by people with experience of care and support.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

About you

We are seeking candidates with experience in managing the development,  production and delivery of web content and digital products, including e-learning resources, videos, podcasts, and images, for a high traffic and information rich website.

The successful candidate will have experience of implementing a digital-first strategy which supports and refines customer-focused outputs. You will be versed in content management systems (e.g. WordPress), information architecture, and user-experience (UX) design as it pertains to effective usability and accessibility. You will have experience of the daily operation and fluid maintenance of a large website and platform that works for our audiences and supports our wider business development aims of generating interest and sales in SCIE’s products and services.

You will have experience of managing external contractors (e.g. designers, photographers, illustrators, developers, etc.) as well as using tools like Google Analytics (GA4) and Hotjar, and understanding how web statistics and user feedback collection and analysis can help us engage with our audiences better.

You will understand the digital needs of a wide range of SCIE’s stakeholders, including for example, people with visual impairments and people with learning disabilities, and how to ensure that our digital products and web content work for all audiences.

This is a fantastic opportunity for you to contribute your skills and passion within a small and highly regarded social care charity.

Would you like to be part of our fundraising team, supporting our exciting global strategy to make Leprosy and Lymphatic Filariasis diseases of little consequence?

If your answer is yes, then we want to hear from you. We are looking for an Institutional Trusts and Fundraising Manager to join our team. You will have the following knowledge and experience:

→ Extensive experience of working in statutory and/or trusts fundraising, including successfully applying for grants in excess of £50,00 to £100,000+

→ Demonstrable track record of high quality bid writing and production that meet funder requirements

→ Project management experience

→ Substantial experience interpreting and translating material into compelling content for successful proposals

→ Demonstrable strong project and account management abilities

→ Confident in the development of budgets to meet proposal requirements

→ Strong problem solving ability and confidence to bring in new ideas and drive them forward

→ Experience of writing and communicating for different mediums and channels and applying writing and branding requirements to reports and documents

→ Awareness and understanding of legislation and best practice, with good knowledge of the Chartered Institute of Fundraising and Fundraising Regulator, in relation to fundraising and data protection

This role will provide strategic oversight and direction for Lepra’s institutional fundraising function to deliver on the restricted and unrestricted income targets. Line managing and leading the Trusts and Foundations Fundraiser in the delivery of the trust fundraising target, and working with the programmes teams in the UK, India and Bangladesh to identify and develop applications to statutory sources and major trusts, leading on the development of detailed project proposals.

It is an exciting time to be coming joining Lepra. We have just completed developing our new multi-year global strategy to take us through to 2030, and to guide our work into the future; and we are using our Centenary year in 2024 as a springboard to launch us into our new strategic period. 2024 is very much a year for looking and planning ahead.

As well as the above knowledge and experience you will also have the following skills:

→ Proven negotiation and influencing skills and the ability to deal with people at all levels with tact and diplomacy

→ Excellent written and verbal communication and interpersonal skills, working in a cross-cultural environment

→ Confident public speaker

→ Flexible, and able to work and think rapidly while managing competing priorities

→ Able to show commitment to the values of Lepra

→ A creative and innovative approach

→ Well-organised, methodical approach, with excellent time management and forward planning skills

→ Collaborative team player, with the ability to bring together and motivate people from across the organisation to work towards proposal creation.

→ Ability to work under pressure to internal and external deadlines in the context of competitive procurements

→ Strong and effective communication skills coupled with excellent written English skills (bid writing, report writing, research and presentation)

→ Outstanding copy-writing and proof reading skills

→ Able to assimilate complex information and disseminate appropriately for different audiences

→ Ability to analyse and act on data

→ Strong planning, organisation, and time management skills and keen attention to detail

→ Ability to work on multiple tasks at the same time and to plan effectively to meet deadlines

→ Numerate

→ Competent research and IT skills including Microsoft applications and CRM databases

The salary for this position is £28,723 (FTE £35,904) – Manager Level, part time (28 hours – 4 days per week). We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer 26 days annual leave plus public holidays (pro-rated), pension, and support from an in-house well-being team.

Please refer to the full job description for further details on the role.

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

CST Client Advisor

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Role:

As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others.

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Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.

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This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.

Please indicate your preferred working schedule/ hours.

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Key Responsibilities:

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• Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
• Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.
• Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
• Accurately record all interactions with clients and employers on the CTP ADAPT BMS.
• Track client outcomes post-discharge and record successful "Settled" outcomes as per CST CCMP.
• Encourage employers to utilize the Right Job registration and vacancy posting process.
• Assist in promoting CTP services to service leavers and employers.
• Provide cover for other team members during absences or holidays.
• Undertake additional tasks and requests as directed by the CST Team Leader / Support Centre Manager.

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Person Specification:

Essential Competencies:

• NVQ Advice and Guidance (Level 3) or equivalent.
• Experience in guiding, advising, and supporting individuals.
• Self-motivated team player dedicated to achieving successful outcomes.
• Excellent verbal and written communication skills with a personable manner and strong telephone technique.
• Proficient in IT and keyboard skills.
• Experience in business administration, including database and customer relation management systems.
• Strong organizational skills with a proactive approach to achieving goals.

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Desirable Competences:

• Empathy with the challenges faced by Armed Forces personnel in civilian employment.
• Understanding or interest in the employment market and recruitment.
• Experience in marketing, promotion, or customer liaison.
• NVQ Advice and Guidance (Level 4) or higher.

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Security Clearance:

• Successful candidates must undergo Ministry of Defence security clearance, requiring residency in the UK for over 5 years.

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Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.

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Purpose and Scope of the Role

To enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence. 

Postholders will work closely with the volunteers, bank staff and Project Coordinators to provide a wraparound service to our clients across the region. Key elements of the service will include support with welfare benefits/income maximisation, immigration, housing, health, education and employment.

There will be a requirement to record and document contact using online systems, ensuring an evidence-based practice model of working and seamless support delivery for our clients. 

Main duties and responsibilities 

Manage a caseload of clients/households:

· Provide initial reception and orientation at client’s homes and within their local community settings 

· Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the clients homes.

· Negotiate specialist intervention with external agencies as appropriate according to the client’s needs. 

· To be the lead contact for all agencies and responsible for coordinating support for your key clients.

· To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means.

· To jointly agree a plan leading to beneficiary independence and service exit as per project requirements

· Where possible deliver the service in a community language

· To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year. This includes but is not limited to: 

· Housing situation and housing/tenancy related goals and checking suitability of accommodation with relevant hosts, landlords and/or any other housing partners.  

Welcoming families upon arrival

· Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services; 

· Working with Social Services to ensure all special needs are addressed; 

· Registering for Biometric Residence Cards and ensuring that immigration paperwork is correct and any errors or discrepancies are reported to the relevant Home Office department by an OISC qualified adviser from the wider team.

· Ensure the Home Office is notified if BRP cards are not issued within the timescales set out by Home Office service standards.

· Ensure that all newly arrived are given immigration advice as required by referring them to an OISC qualified advisor within RMC.

· Ensure that every newly arrived adult above the age of 18 has access to their own bank account.

· Ensuring that refugees understand their financial rights and responsibilities

· Complete a full Entitled To calculation with all newly arrived households and apply for relevant welfare benefit provisions from DWP and HMRC.

· Support refugees with mandatory reconsiderations as required.

· Support with access to individual grants if required.

· Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services; 

· Registering and supporting children with local schools; 

· Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly arrived adults; 

· Signposting and assisting in training, education and employment to ensure long term independence

· Refer into other provision as provided by third party organisations

· Organising trips and outings to places of interest and providing opportunities for social interaction and accompany refugees if required as per ongoing Personal Integration Plan and risk assessment.

· To provide client centric support around all areas of need including housing, welfare, employment, substance misuse, family reunion and social engagement.

· To ensure that this work has a focus on fostering the independence of the clients and has respect for the culture, personal history and situation of all its users. 

· To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees. 

· To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services. 

· To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice.

· With the support of the Coordinator and Manager, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.

· To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes. 

· To keep full, accurate and up-to-date case records. 

· To provide written and oral reports as required. 

· To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries

· To carry out monitoring and evaluation processes as appropriate 

For the Charity 

· To play an active role in one or more RMC’s working groups as required. 

· To liaise with other teams in RMC as appropriate. 

· To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork. 

· To participate in supervision, appraisal and training as agreed with the Manager. 

· To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on RMC’s database). 

· To carry out other duties consistent with the nature of the post, and in furtherance of the project. 

· To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities. 

The above duties will be prioritised by the Head of Services in consultation with the post-holder.  The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time.  This would be done in a way consistent with the purposes of the post and in consultation with the post-holder. 

A DBS check will be carried out for this post.

Flexibility

To deliver the stated aims of for this post, a degree of flexibility and agility is needed. The post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed

Person Specification

Experience and Skills

Desirable

Essential

Experience of working with vulnerable people and an understanding of the needs of refugees, and the issues or difficulties which may affect their resettlement. 

X

Experience of comprehensively assessing need and creating risk management plans for multiple individuals. 

X

Experiences of supporting people to address their needs through support planning, case management and an understanding of the importance of involving clients fully as possible in that process. 

X

Experience of working with a wide range of professionals to access needs led intervention. 

X

Experience of working within a multitier staff team, inclusive of supporting volunteers to support clients. 

X

Knowledge and awareness of how to engage with hard-to-reach individuals, and understanding of the potential barriers to active engagement. 

X

An understanding of the issues facing refugees during integration to a new community. 

X

Good knowledge of the services available to support refugees. 

X

Proven ability to communicate and negotiate to a high level and build strong partnerships, both verbal and non-verbally with shareholders and stakeholders.

X

Good organisational and monitoring skills, with the ability to prioritise. 

X

Excellent administrative skills including good computing skills and the ability to use I.T. applications. 

X

Understanding and a commitment to diversity and equality, with demonstrable cultural competence. 

X

Ability to lone work and complete delegated task with own initiative. 

X

Ability to be flexible to the needs of the organisation. 

X

Enthusiasm and willingness to agile working and outreach activities.

X

Ability to speak a community language

X

Good local knowledge

X

OISC (Office of Immigration Services Commission) regulated 

X

Experience of providing outreach support to families in their home and in community settings

X

Car driver 

X