Office and finance administrator jobs

Financial administration

Administration of the donations inbox, liaising with current donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.

Draft donation acknowledgement letters for donors to acknowledge donations received.

Management of donations management system (Raisers Edge), including:

review of potential duplicate donor records

ensuring accurate documentation and declarations for Gift Aid donors

making edits and updates to donor records as and when required.Maintenance of the tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.

Follow up with donors who have expressed an interest in Gift Aid.

Liaising with the Comms team to ensure maintenance of supporters contact list.

Digital archiving of paper-based records held within the Finance Department.

Support Finance Managers with the organisation of the shared drive and the Sharepoint site.

Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.

Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).

Download bank statements on a daily basis and save on the shared drive.

Financial controls

Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis.

Rconciliation of properties bank accounts and deposit accounts on a monthly basis.

Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.

Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.

Host finance inductions for all new staff members.

Financial processing

Manage the corporate credit card process and user register, including onboarding of new users.

Issue monthly credit card statements to staff members for their expenses submissions.

Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.

Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure).

Support the Finance Officer (Income) with quarterly donor pledge statements process.

Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.

Supporting others

Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.

Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence.

QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications

Educated to A-Levels (desirable).
 

Experience

Experience using Excel and MS Office suite.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively
Experience of charity accounting and knowledge of such requirements (desirable).
 

Skills

Highly organised with good administrative skills.

Good interpersonal, customer care and liaison skills with a wide range of stakeholders.

Fluent in oral and written English.

A commitment to high professional and personal standards and continuous improvement.

Strong numerate skills with acute attention to detail.

Ability to work under pressure, manage competing priorities and delivering to tight deadlines.

Knowledge

Understanding of and appreciation for ADKN’s goals, values and ethics.

Awareness of charity accounting, charity fundraising regulation and company legislation.

 Attributes

Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust.

Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age.

Behaviours
Communicates clearly and concisely; expresses complex ideas in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs.

Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

Enterprising attitude that is quick to search out alternative solutions to needs or problems.
Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; is dedicated to AKF’s purpose and fulfilling the mission.

Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities; gives and receives timely balanced feedback.

Internal Relationships

AKF (UK) finance team

Wider AKF (UK) colleagues

External Relationships

Individual Donors

Raiser’s Edge supplier (Blackbaud)

Application Details:
Must have right to work in the UK.
 Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

World Horse Welfare is an international charity that strives to support and strengthen the horse-human relationship through a combination of care, research, education and influence. Our international team work alongside communities and local organisations across the globe to transform the lives of working horses - and the people who rely on them.

We are looking for a proactive and highly organised individual to join our International team and play an essential role in supporting our global programmes. This is an exciting and varied position where you will provide administrative, logistical and financial support to the Director of International, our International Programme Officers and overseas consultants.

About the role:
In this role, you will coordinate international travel and logistics, ensuring our staff and consultants have the necessary travel documentation, safety information and support they need before and during travel. You will also play a key role with communications when they are overseas as well as supporting with preparation of reports and maintaining digital records and filing systems.

A significant part of the role involves financial administration, including budget support, processing expenses and maintaining accurate financial records in collaboration with the Finance department. Your ability to manage multiple tasks, maintain confidentiality and keep processes running efficiently will be central to this role and the team.

This is a hybrid role working between our head office in Snetterton, Norfolk and at home.

About you:
We are looking for someone with strong attention to detail, excellent organisational skills and a flexible, proactive approach. You will be confident building working relationships with colleagues and partners from a wide range of cultures and backgrounds. Experience coordinating domestic and international travel is essential, as is experience working with budgets, expenses, invoices and administrative processes. If you thrive in a busy environment, enjoy supporting others and are motivated by work with real global impact, we would love to hear from you.

What we offer:

• Pension scheme with enhanced employer contributions up to 8%, rising to 12% with length of service.
• Employee health cash plan to cover expenses such as dental, optical, physiotherapy, etc.
• 20 days holiday pro rata increasing to 25 days with service, plus bank holidays and a shutdown between Christmas and new year.
• Paid employee sickness absence scheme and compassionate leave.
• Life assurance scheme of 4x annual salary.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Wednesday 4th of March 2026
Interview date: Week commencing 9th of March 2026 at our head office in Snetterton, Norfolk.

 Financial oversight, planning, and reporting

Review all financial transactions related to the ADB project on a monthly basis and ensure that they are correct including cost recovery, co-financing, bank balances, and coding.

Ensure the ADB project is up to date in the Grant Management Tracker, Co-financing Tracker and Cost Recovery forecast.

Prepare financial information for internal reporting, including contributions to quarterly CEO reports, monthly dashboards, and co-finance updates.

Prepare all ADB project donor financial reports and ensure consistency with internal data.

Prepare and submit other donor financial reports as required.
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Monitor project and portfolio spending, flagging significant under & overspends in a timely manner to the Programme Finance Manager and Programmes & Partnerships team.

 Financial controls, compliance, and audit

Lead financial planning and monitoring for the ADB project, ensuring alignment with ADB compliance requirements and AKF(UK) internal controls.

Support the design and implementation of quality controls, manuals, checklists, and tools to ensure compliance with donor requirements (ADB and others).
•
Oversee compliance with donor and AKF(UK) rules on procurement, accounting, and project expenditure, supported by reporting, engagement with the field, and spot checks.

Maintain internal tools (including AIMS) to track active ADB grants as well as other grants, ensuring data on secured funding, cost recovery, and cash balances remains up to date.

Prepare for and support donor and statutory audits, with particular responsibility for the ADB project while also contributing to audits of other grants.

Maintain an up-to-date audit and disallowance tracker for the ADB project, while supporting the Programme Finance Manager in tracking audit issues across all grants.

Troubleshoot donor compliance or procurement queries, with emphasis on ADB but extending to other donor portfolios where needed.

Act as a resource person for ADB donor compliance within AKF(UK), while sharing knowledge and lessons learned more widely across the grants portfolio.

Support wider Programme Finance team capacity-building efforts, drawing on insights from ADB donor requirements and practices.

Grant financial management

In close consultation with the programmes & partnerships team:

Maintain accurate financial records and grant codes for the ADB project, while supporting the set-up and management of other grants as needed.
Ensure timely submission of cash requests and sub-grant agreements, in compliance with both ADB and AKF(UK) standards, and support the same across the wider portfolio.

Review budgets for ADB and other donor concepts/proposals, ensuring inclusion of AKF(UK) costs, compliance with donor requirements, and consistency with narratives.

Support the in-country project management unit (PMU) to ensure that the project is robustly managed and proactively support the resolution of challenges as they arise.

Provide training and reference materials for implementing partners and field staff on ADB-specific donor regulations, procurement, and reporting, while contributing to broader finance training across the organisation.

Provide technical support and guidance to implementing partners and country units, with particular focus on ADB compliance but also assisting with other donor requirements as needed.

Conduct monitoring visits and spot checks on the ADB project and participate in risk monitoring across the wider portfolio.

Collaborate with the assigned Senior Partnerships Manager to align financial management with programme delivery.
Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations.
The role will involve travel to countries in which we operate grants, particularly Afghanistan (security situation dependent). Normally this could be 1-2 trips per year.

Qualifications

CCAB qualified accountant (desirable).
5.2 Experience

3 years relevant experience in financial accounting and financial reporting

Experience of designing and managing effective administrative systems and procedures

Experience of managing finances for large-scale, complex donor-funded projects. Experience of working with multilateral development banks (ADB, World Bank, AfDB, etc.) is highly desirable.

Experience of budgeting, forecasting and cash-flow management

Experience working in international organisations or donor agencies, including field-level implementation, is highly desirable.
5.3 Skills

Good interpersonal, customer care and liaison skills with a wide range of stakeholders

First rate oral and written communication skills

Ability to work under pressure and to manage competing priorities and deliver to tight deadlines.

Ability to problem solve, working with both internal and external stakeholders to deliver results.
•
Ability to work in a multi-institution network within a multi-cultural environment.

Fluent in oral and written English

Proficient in all Microsoft Office applications, especially Excel

Excellent numeracy, financial analysis, and financial presentation skills

Ability to synthesise complex operational and financial details for reporting and presentation.

 Knowledge

Knowledge of ADB donor requirements and compliance frameworks.

Broad understanding and experience of development issues and organisations

Understanding of and appreciation for ADKN’s goals, values and ethics

Knowledge of charity accounting

Attributes

Committed to international development, improving the quality of life, and promoting pluralism through civil society.

Demonstrates equity, transparency, and integrity with high personal and organisational ethical standards; is fair, honest, and trustworthy with respect for confidentiality; inspires and builds trust and respect.

Respectful of diversity; sensitive toward others, open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender, and age particularly when on international visits to the countries in which we operate.

Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

Behaviours

Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

Builds, maintains, and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

KEY RELATIONSHIPS

Internal Relationships

AKF(UK) colleagues

External Relationships

Partner finance teams

Donor finance teams

FURTHER DETAILS

The role will be contracted on a fixed-term basis, for three years.

As well as a rewarding role with a global international development organisation, you’ll get access to a wide range of enhanced benefits including but not limited to flexible hybrid working, enhanced leave entitlement and access to several health and wellbeing programmes and benefits.

Auditors

Are you looking to make a real difference while advancing your career in finance? SURVIVE-MIVA, a Catholic charity dedicated to providing essential vehicles for medical and pastoral missions, is seeking a Clerical Finance Officer to join our team in Liverpool.

• Job Title: Clerical Finance Officer
• Contract: Part-Time, 15 hours per week
• Pay: £30,000 pro rata
• Location: Liverpool (Bootle)
• Reporting to: The Director

As our Clerical Finance Officer, you will play a vital role in maintaining accurate financial records, supporting governance and compliance, and assisting with grant processing and general office duties. You’ll work closely with colleagues and external partners to ensure the smooth running of our organisation.

This is an ideal role for someone organised, detail-oriented, and committed to supporting charitable work. If you have experience in finance administration and a passion for helping others, we’d love to hear from you.

Closing date for applications:  5pm, 2nd March2026

Administration Officer - 14 hours per week – remote working.
Salary Scale £23,000 - £27,000 (pro rata)

A wonderful opportunity has arisen to join our small, passionate team. We are looking for a self-motivated individual who can commit to the Charitable Objectives of this Christian Charity. We are looking for a self‑motivated individual who is committed to the charitable objectives and Christian ethos of ICC.  This role has direct responsibility for day-to-day administration of the ICC UK remote office, including general donor and office support, as well as managing and maintaining the ICC UK Storage Facility.

A desirable part of the role includes supporting financial administration and reporting tasks. Knowledge of financial systems like Xero or Sage,  Direct  Debit management and Gift  Aid.

This is an exciting part-time role with a Charity caring for children and families with disabilities in China. International China Concern (ICC) has been established for over 30 years and the UK National Office is looking forward to our next phase of growth.

A Genuine Occupational Requirement (GOR) exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Main Responsibilities:

Office & Administrative Operations

• Manage day‑to‑day office operations to ensure a welcoming, efficient, and well‑organised working environment.

• Oversee office supplies, equipment, stationery orders, and relationships with vendors.

• Maintain digital and physical filing systems, ensuring documents are stored securely and are easy to locate.

• Support onboarding and practical arrangements for new staff, volunteers, and interns.

• Point of contact and responsible for maintaining the ICC UK Storage Facility. (Currently situated in Newcastle upon Tyne)

Executive & Team Support

• Provide administrative support to the Executive Director and wider leadership team, including diary coordination, travel booking, meeting preparation, and expense processing.

• Assist in preparing board papers, agendas, minutes, and follow‑up actions for ICC UK Board and sub‑committee meetings.

• Support internal communication by ensuring timely circulation of updates, documents, and scheduled reminders.

Finance & Compliance Support

• Assist with routine finance administration, including invoice processing, receipts collation, card reconciliation, and liaising with the ICC UK finance team as needed.

• Maintain accurate records for compliance, audits, safeguarding training, and policy renewals.

• Support contract and lease administration (e.g., office lease, supplier agreements, insurance renewals).

Event & Travel Coordination

• Coordinate logistics for UK events, training days, team gatherings, and visits from international colleagues.

• Manage bookings, venue arrangements, hospitality, travel itineraries, and attendee communications.

• Support international travel preparation, including documentation, itinerary organisation, and expense tracking.

Communications & Public-Facing Support

• Serve as a friendly first point of contact for enquiries via email, phone, and the ICC UK office address.

• Assist with maintaining contact databases and ensuring GDPR‑compliant data handling.

Systems & Organisation

• Maintain shared calendars, organisational systems, and internal workflows to ensure alignment across the team.

• Help ensure consistency of templates, branding, and standard documents across ICC UK.

General Duties

• Uphold ICC’s mission, values, and commitment to hospitality, clarity, and servant‑hearted support.

• Undertake other reasonable administrative tasks as required to support the smooth running of ICC UK and its partnership with ICC International.
   

Deadline for applications: 16th March 2026

Reg Charity No 1164736

ICC acknowledges our duty of care to safeguard, protect and promote the welfare of children. As such we are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice requirements. Training will be provided where needed to ensure ICC’s policies and procedures on Safeguarding are adhered to.

The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.

The offer of a permanent contract of employment will be subject to references and a 6 month probation period. 

Purpose of the Role
The Administrator provides essential support across the organisation by maintaining accurate records, supporting compliance, coordinating communication, and ensuring efficient daily operations across the organisation.

Key Responsibilities

1. Records & Compliance (H&S, Training, Equipment)

• Maintain and update relevant staff records, including training logs, H&S documentation, equipment registers.
• Ensure relevant certificates, training dates, and compliance documents remain up to date.
• Organise appropriate and timely delivery of IT, phone and other equipment as required and in liaison with relevant suppliers as appropriate.
• Provide staff IDs, access cards and keys as required.

2. Database, SharePoint & Digital Filing Management

• Maintain relevant organisational databases and digital filing systems.
• Manage SharePoint folders and ensure documents are stored, updated and accessible.
• Support staff with document retrieval and information management.

3. Finance Administration

• Review and submit invoices for approval and maintain records of purchases on credit and debit cards and submit on a timely basis for processing.
• Liaise with the Finance Team to resolve queries and ensure timely payments.
• Maintain accurate administration logs.

4. Office Supplies & Stock Coordination

• Monitor stock levels for both sites and reorder supplies when required.
• Maintain records of stock usage and deliveries.

5. Internal Communications

• Prepare and distribute internal staff updates as appropriate – ideally in liaison with the communications team unless urgent.
• Support organisational communications and notices where needed.

6. Event Planning & Administration

• Maintain logs for events and support planning documentation.
• Assist with scheduling, preparation and administrative tasks for events and meetings.

7. Facilities and Property (including Health & Safety & Fire Compliance Records)

• Maintain and update organisational and building H&S records, including fire safety certificates and compliance documents.
• Organise building maintenance as required.
• Monitor outstanding actions and ensure timely updates.
• Be a qualified first aider on site.
• Book H&S-related training and track attendance.
• Support coordination of fire alarm testing, fire drills and related documentation.
• Support with reception duties as required.

8. Project Administration & Reporting Support

• Assist teams with project documents, data collection and reporting processes as required.
• Maintain project logs and support updates to reporting templates as required.

9. Phone & Admin Inbox Management

• Monitor admin and info inboxes, responding to or redirecting queries appropriately.
• Answer incoming calls and provide first-line administrative support.

Creative Support has an exciting opportunity for an Internal Audit Administrator to join our small but busy Internal Audits Department. You will be based in our friendly Head Office in Stockport, located within just a few minutes’ walk of the train and bus services.

For this interesting and varied role your responsibilities will include:

• Internal Audit Action plan follow up.

• Finance Incident report logging/follow up.

• Triaging calls and emails in the Internal Audits inbox.

• Maintaining department records.

• Archiving finance documents.

• Updating digital systems (lo code/no code software).

• Calendar and diary management.

• Assisting with reports.

• Logging corporate gift cards and vouchers.

• Minute taking.

• Routine admin tasks such as scanning, filing etc.

This is an ideal role for individuals who are passionate about working in the not-for-profit sector. You must demonstrate excellent written and verbal communication skills with the ability to meet deadlines. You will have proficient working knowledge of Microsoft Office packages including Word and Excel and will have a confident but polite telephone manner. Desired but not essential is previous experience with CRMs and/or Lo-code or No-code software.

Vacancy Reference Number: 90241

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.

Office Administrator
Hours: Part Time – 30 hours per week
Salary: £23,800.00 per annum. pro rata
Contract: 12-month contract (maternity cover)
Location: Based at Mind in Salford, The Angel Centre, Salford

About Us

Mind in Salford is an independent mental health charity affiliated with the national Mind network. We provide advocacy, training, and support services that empower people across Salford to improve their mental wellbeing. We are committed to challenging stigma, campaigning for change, and ensuring no one faces a mental health problem alone.

Our charity provides a range of services including advocacy, welfare rights and debt advice, offering support to clients with and including those with physical & sensory impairments, learning difficulties, dementia, autism and mental health problems and the over 60s. This role is to work within the Advocacy Hub and also supporting the administration team.

About You and the Role

We are looking for a proactive Office Administrator to support the advocacy team.

In this role you will support the smooth running of our organisation. Experience in customer service, greeting clients, data input and answering the phones is essential. This role is to cover maternity leave.

Main Tasks and Responsibilities

• Good customer care skills, ability to put people first and ensure accessibility to the service
• Articulate and friendly and able to convey a variety of solutions and concepts accurately and concisely
• Motivated, organized and have excellent time management skills
• Able to keep concise and complete records
• Able to use Salesforce as well as Outlook, Word, Excel and other Microsoft packages to a high standard
• Able to prioritise key tasks effectively whilst maintaining client care
• Able to act on own initiative, and complete actions
• Able & willing to learn and adapt and to develop in the role and engage positively with new ways of working, and to seek out appropriate training for your own professional development
• Ability to manage day-to-day operations and develop and implement effective and efficient systems
• Ability to work within legislative and quality frameworks
• Understanding of health and safety, including risk assessing and lone working precautions
• Understanding of and commitment to equal opportunities and diversity, confidentiality & data protection and Safeguarding Policies and Procedures.

Deadline for applications: Monday 2nd March 2026
Interview dates: Tuesday 17th March 2026 at the Angel Centre – TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.

No agencies please.

OCVA is looking for an organised, proactive, and friendly Administrator to join our team on a maternity cover basis. This is a varied and people-focused role that plays a key part in keeping our organisation running smoothly and supporting colleagues, trustees, and partners.

You will often be the first point of contact for OCVA, managing enquiries through our phone line and inbox, processing post, and helping ensure our office and shared workspace operate effectively and safely. You will also provide administrative support to the CEO and Board of Trustees, including scheduling meetings and circulating paperwork.

The role includes supporting our programme of online and in-person training, working closely with colleagues to schedule sessions, manage registrations and payments, and ensure events run smoothly. As a small charity with a wide-ranging brief, you will be fully integrated into the team and gain a strong understanding of our work, values, and impact across Oxfordshire’s voluntary and community sector.

This maternity cover post offers the opportunity to make a meaningful contribution, develop your skills, and work collaboratively in a supportive, purpose-driven organisation.

Are you organised, people-focused and looking for a role where your work genuinely makes a difference?

We’re looking for a friendly and reliable Administrator to join our small, supportive team at Care & Repair in Powys. This is a varied role where you’ll be at the heart of our service — providing excellent customer service to clients, supporting colleagues, and helping ensure our services run smoothly.

You’ll be one of the first points of contact for clients and partner organisations, handling enquiries, maintaining accurate records, and keeping people informed throughout their journey with us. You’ll also support the financial management of adaptations, so an understanding of finance is beneficial.

About you

We’re looking for someone who:

· Is friendly, motivated and has a keen eye for detail.

· Has excellent written and verbal communication skills and is able to talk to clients, partners and colleagues confidently on the phone or via email.

· Is proficient in the use of computers, specifically Microsoft Office Suite (Outlook, Word, Excel)

· Has an understanding of financial procedures (invoices, uploading financial data, keeping accurate records etc) or a willingness to learn.

· Is organised, able to work independently and as part of a wider team, and able to manage changing priorities.

· Please note: this role is subject to a standard DBS check. 

What We Offer

· 30 hours per week, fixed-term maternity cover up to 12 months.

· Hybrid contract (minimum 60% office based in Newtown, Powys)

· Annual salary of £23,817 (FTE)

· Annual leave and flexi-time policy.

· Training opportunities to develop skills.

We have an exciting opportunity for a Service Delivery Assistant to join the National Contact Centre team in Cardiff, working 7.5 hours a week over one day.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach

You will need:

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Free to make what they want from the Movement, girls learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. 

The World Association of Girl Guides and Girl Scouts (WAGGGS) keeps the global Movement thriving, united and growing. This role operates within the context of a volunteer-led global charitable organisation with 153 Member Organisations.

Our Chalet is one of five World Centres of WAGGGS. Our Chalet is located in Adelboden, Switzerland in the heart of the Swiss Alps. Our Vision is to be a place where Girl Guides and Girl Scouts from around the world can connect, learn and build agency, becoming powerful changemakers, who are confident to lead and empowered to create a better world together.

Job Purpose: 

This role will be responsible for smooth running of office administartion, financial recording, marketing, and accomodation, seminar, event, and tour bookings. To establish and maintain a friendly and welcoming atmosphere for all guests and visitors. To support WAGGGS Vision, Mission and strategic priorities. To promote the events and services of the centre by developing and overseeing the implementation of marketing and communications startegy of the centre.

About You:

We are looking for an organised, motivated person with a passion for youth development to work in a residential setting to be a change maker.

Applicants must hold a valid EU Passport/right to work in Switzerland. This role does not support any sponsorship assistance.

Key Responsibilities:

1. Management

2. Administration

3. Finance

4. Promotion and Marketing

5. Bookings and Reservations

Please refer to the Job Description for the detailed key responsibilities.

Please submit your CV and Cover Letter to be considered for this role. In your cover letter, please explain how you meet the specific requirements of person specifications outlined in the Job Description. 

The Administrator will play a key role in supporting the smooth and efficient running of the NVN’s operations. Working closely with the General Manager, they will manage day-to-day administration, membership communications, events logistics, and financial record-keeping.

They will help ensure that the NVN remains responsive, organised, and welcoming to its members and everyone.

Key Responsibilities: 

Administration and Coordination

- Support the General Manager with the day-to-day coordination of the NVN’s activities.

- Maintain accurate records, files, and databases (including membership and financial information).

- Prepare and circulate agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and general manager.

- Track progress on agreed actions and support efficient follow-up.

- Support the General Manager to manage and promote funding applications from the membership, such as the ARCH Levy Fund, bursary applications and the Event Subsidy Fund.

Membership and Communications

- Respond to member and public enquiries in a timely and professional manner.

- Manage membership renewals and maintain the membership database.

- Create and distribute newsletters.

- Maintain our social media presence and website content.

- Store NVN songbooks and send out when purchased.

- Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).

- Website management (in liaison with website hosting company).

Finance and Record-Keeping

- Support basic financial administration including invoicing, payments, and expense tracking.

- Maintain up-to-date financial records in coordination with the General Manager and Treasurer.

- Maintain and store confidential documents and archives.

- Support the preparation of information for reporting and audits.

- Work with Xero (accounting software).

This is an opportunity for someone who thrives being part of a small team and making a big impact.

As Executive Operations Administrator at St Luke's for Clergy Wellbeing every day will be busy and different. The role will be ideal for someone who can use their initiative, has a good eye for detail, and likes a varied workload. 

The responsibilities of this role include:

• finance administration such as processing invoices and preparing monthly management information
• fundraising administration including thank yous for supporters and monitoring legacy income
• facilitating the effective operating of the office at Church House
• supporting the CEO with GDPR, Health and Safety and other organisational compliance areas

This is a key role within the life of St Luke's for Clergy Wellbeing, if this role is working effectively the rest of the organisation will flourish, so that together we can reach our vision for flourishing clergy, healthy church, transformed communities. 

We are looking for someone who uses their initiative, models our values and has an eye for detail. The role carries a high level of responsibility and autonomy and so suits someone who is confident taking ownership and supporting others. 

We welcome applicants who are in sympathy with what we do, and comfortable working within a Christian charity.