Office jobs in consett, county durham
Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year
Responsible to: Head of Helplines
Salary: Point 31-34 £34,016 - £36754 (a London Allowance of £3299 will be applied to employees who live in London)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 35 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding. Please note that there are two full time positions available for this post.
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
About the role:
Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.
You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.
About you:
- An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
- An understanding of the help-seeking barriers for male victims of domestic abuse
- An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships
- Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment
- A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.
For an informal discussion about the role, please contact our HR Team directly
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
The client requests no contact from agencies or media sales.
Are you a forward-thinking Learning and Development Manager with experience of working for a charity? Would you like the opportunity to make a tangible difference for an amazing organisation over the next 12 months, on a part-time basis (30 hours per week).
Refuge believe that no one should live in fear of violence or abuse. As the country’s largest single provider of specialist domestic abuse services, they are a feminist organisation passionate about creating a safer, more equitable world for women and girls.
The purpose of the Interim People Development Manager role is to deliver high-impact learning and development services that help Refuge be a great place to work and support their strategic priorities. You will lead and motivate their small but high performing training team to roll out blended learning, accredited qualifications, leadership development, and a brand-new LMS. The Interim People Development Manager is a remote position with little need to attend their office in central London. The pro rata salary based on working 30 hours per week will be £42,400 + £2,400 London Weighting if you live in London or the home counties.
The key responsibilities of the role include:
- Leading and developing the Training & Learning team, delivering high-quality, customer-focused learning programmes including blended learning, onboarding, management development, and accredited training.
- Driving strategic learning initiatives by designing and implementing a training strategy, policies, and competency frameworks aligned with Refuge’s values and EDI principles.
- Collaborating across the organisation, providing expert coaching and guidance to managers, supporting local team development, and embedding a culture of continuous improvement.
- Overseeing learning systems, including the implementation of a new Learning Management System (LMS), managing training requests, e-learning delivery, and robust evaluation and reporting.
- Ensuring all training complies with Refuge’s policies and safeguarding commitments, fostering an inclusive and supportive environment.
- Managing training budgets and partnerships effectively, contributing to organisational development and supporting the wider People & Culture team as needed.
You will be a great fit for this role if you are passionate about people development and inclusive leadership, with experience delivering strategic learning initiatives in a mission-led environment. You will bring confidence in using digital tools, particularly LMS platforms, to enhance learning experiences. Adaptable and collaborative, you thrive in fast-moving settings, support others with empathy, and are deeply committed to equity, diversity and inclusion in everything you do.
Refuge is committed to inclusion and proudly support the Living Wage, Disability Confident, and Anti-Racism Charter initiatives. They welcome applicants from all backgrounds, especially those with lived experience, and individuals who are racially minoritised, disabled, D/deaf, neurodivergent, or LGBTQI+.
The interview process will consist of a one stage interview held over MS Teams on the 16th or 17th June 2025.
For more information on this exciting role, please get in touch.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Great opportunity to strengthen data systems and support impactful projects in rural Zambia and Mozambique.
Location: Remote (UK only) with a minimum of 5 mandatory meetings per year (includes overnight stays for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent, Full-time (37.5 hours per week)
Salary: £26,000 - £27,000 per annum (depending on experience)
Benefits: Matched pension contributions (7% of salary after probation), 5 weeks' annual leave plus bank holidays, and a discretionary Christmas shutdown.
Village Water:
For over 20 years, Village Water has been committed to transforming lives in Africa by delivering vital support in safe water, sanitation and hygiene education (WASH) to rural communities in Zambia and Mozambique. Collaborating with local partners, we reach the most marginalised populations in villages, schools, and health centres improving health and empowering communities with opportunities to thrive.
The Role
As the Monitoring & Data Officer, you’ll support the Monitoring & Data Manager and Coordinator to validate, clean, and manage programme data. You’ll review submissions for accuracy and completeness, resolve discrepancies, and help ensure the integrity of the data that underpins our impact. Your work will support evidence-based decision-making. Collaboration and attention to detail are key, as is a passion for improving lives in rural Zambia and Mozambique.
Your Responsibilities:
-
Validate and clean incoming data from local partners, identifying and flagging any errors or inconsistencies using tools such as Excel and Salesforce.
-
Conduct regular (weekly and monthly) checks on submitted data to ensure accuracy and assess progress against set targets.
-
Maintain and update all impact data, ensuring all records are accurate and complete.
-
Assist in testing and reviewing both new and existing data systems to ensure proper functionality, support the addition of new fields and adjustments as needed.
-
Support data validation during data collection rounds by reviewing data collection tools.
-
Liaise with local partners and internal teams to clarify discrepancies or follow up on incomplete submissions.
-
Be proactive in helping strengthen the monitoring systems.
About You
We're looking for someone who is passionate about the cause and excited to make a meaningful impact. Your experience will include:
-
Work collaboratively with staff & volunteers supporting them to achieve Village Water's goals.
-
Support other fundraising initiatives, as required.
-
Sharing skills and knowledge with colleagues
-
All staff have a responsibility for safeguarding and must undergo the required training to ensure compliance with the organisation's safeguarding policies.
-
Interest in and commitment to Village Water’s mission and the vital role of overseas aid.
-
Comfortable managing a diverse workload with minimum supervision.
-
Flexible and supportive
-
Excellent Excel & IT skills
-
Excellent attention to detail
Why Village Water:
We are a small, dynamic team that values our personal touch, collaborative approach, and unwavering commitment to driving positive change. You'll work alongside passionate individuals who are making a tangible difference in people's lives every day.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Closing date: 20th June 2025 17:00
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.



The client requests no contact from agencies or media sales.
About The Role
About Alzheimer's Society- who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values ensure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
About the opportunity
It’s an exciting time to join Regional Fundraising. We’re a growing team with big ambitions over the next 5 years. Success in your role will enable Alzheimer’s Society to campaign for change, fund research to find a cure and support people living with dementia today.
We have a fantastic opportunity available for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives.
You will:
- Coordinate and facilitate groups, clubs and individuals fundraising efforts, covering primarily Counties Down & Armagh and surrounding area.
- Identify and secure new business within your area.
- Increase engagement for the Alzheimer’s Society across our sub-region.
- Build trusted and professional relationships internally and externally.
- Recruit, manage and celebrate the value of our supporters and volunteers.
This is a homeworking or hybrid (Belfast BT15 3JL) role, however you will be required to regularly travel across the south of Northern Ireland to meet supporters and occasionally attend internal meetings and events at locations across the country, including our flagship offices in Belfast, London, Birmingham and Warrington. You must live within the NI South area or the surrounding areas. Costs will be reimbursed for travel for business purposes within NI South and outside this with prior approval.
About you
This role would suit someone looking to build and develop their fundraising career in a major national charity.
- Delivering amazing account management and develop integral and successful relationships.
- Looking out for new business opportunities across our region - from the first contact to pitch development and delivery.
- Collaborating closely with experienced team members, drawing on their expertise and support.
- Contributing positively to a team-focused culture to be a proactive and reliable team player.
Regional Fundraiser – Northern Ireland - South
Closing Date: 13th June
Contract: This is a maternity cover for 12 months
Interviews: 18th June
The client requests no contact from agencies or media sales.
OUTLINE OF THE ROLE
Work with the Trustees to devise and lead new fundraising initiatives that fulfil the objectives of the Trust's Fundraising Strategy and annual income budget, with particular focus on regular giving across all alumni, gifts from high-net-worth individuals, and legacies. This will involve:
• Developing and delivering improved communications to build a stronger connected donor network.
• Locating, engaging and retaining alumni to support and promote the Trust, focused on ensuring their long-term impact on the Trust and its beneficiaries.
• Work with the Trustees/Trust Fundraising Committee to devise and implement new fundraising initiatives.
• Work with the Trustees/Trust Fundraising Committee to identify and engage new volunteers to support the Trust's activities.
KEY TASKS
Work with the Trustees and Fundraising Committee to devise and implement the following:
• Improve communications
The Trust has a strong, growing, and engaged network of loyal alumni who already support the Trust's beneficiaries through fundraising and volunteering. However, the Trust's communications need to be improved in order to increase the numbers of donors who provide sustained financial support and inspire all donors to raise their level of donations. Continually find opportunities to engage new donors and ensure clear consistent messaging.
• Manage and maintain donor data
The Trust needs to maintain a full and accurate database of all donors and fundraising activities to support long-term tracking and inform future fundraising. This also requires networking among alumni and being vigilant to changes in alumni data.
• Research and approach alumni whose connection with the Trust has lapsed
Continue to grow the active network through researching and motivating dormant and lapsed alumni to reconnect with the Trust.
• Research untapped prospects
Research the database with a view to identifying dormant and untapped opportunities, especially regarding
high-net-worth individuals and legacies. Ensure fundraising approaches are well-targeted and informed in order to maximise the chances of success. This will expand to include non-alumni sources, including institutional sources such as foundations and other trusts.
• Ensure long-term donor connection
Communicate with all donors to demonstrate the impact they can make by showcasing the current and long-term outcome of programs. Deliver a diverse selection of communications to engage different audiences, with a clear plan for all members of the network. Ensure donors are connected to the Trust, value the Trust's activities and actively help fund opportunities.
• Reporting to the Trustees
Create an annual donor impact report to the Trustees, and other stakeholders such as alumni, that delineates donor statistics, reviews communications and events that have taken place during the past year and identifies potential prospects and events for developing in the coming year. Also provide a lower-level oral report of fundraising activities and communications to the Trustees at their quarterly meetings.
• Deliver income growth target
Acquire enough new donations to meet agreed annual income growth targets set by the Trustees.
You will be expected to perform different tasks as necessitated by your changing role within the charity and its overall objectives. For instance, organizing fund-raising specific events in different regions. This position could evolve into a full-time commitment with a support team, but at the present time, support to this role will be provided through the existing network of volunteers.
The client requests no contact from agencies or media sales.
There are over 900,000 people with dementia in the UK. This will increase to over one million by 2025 and 1.6 million by 2040.
Our client is the specialist dementia nurse charity. Their nurses, called Admiral Nurses - whom they continually develop - provide life-changing support for families affected by all forms of dementia, including Alzheimer’s disease.
Over the last five years, our client have increased what they can deliver for families living with the effects of dementia by significantly expanding their clinical services, increasing their income, and their national awareness. Our client’s new strategy see the organisaion continuing this growth, underpinned by a strong structure, stable finances and a great culture.
Director of Nursing Services
Salary: £100,000 to £117,000, plus good benefits. NHS pensions can be transferred.
Location: Remote, managing a remote, UK based team, with travel to the London office, for stakeholders meetings and UK wide.
This is an exciting time to join the organisation, as over the past twelve years, our client has grown from 24 to over 300 staff, from £1 million to a near £30 million charity, and from 84 to 442 Admiral Nurses.
Firmly rooted in the organisation’s values, this sustainable growth has meant making a real difference to families living with the effects of dementia and the complexities it can bring. Continuing to increase the number of Admiral Nurses is a central part of our client’s next strategy, set to launch in September.
The newly created post of Director of Nursing Services is key to the future development of clinical services delivered by our client and covers their Helpline, Clinics and Consultant Admiral Nurses. As a member of the Executive Team, the Director will work closely with the CEO & Chief Admiral Nurse and colleagues in the Executive Team.
The Director of Nursing Services will:
- Strategically plan, develop, and implement clinical service delivery through the organisation as they grow.
- Lead the implementation of effective clinical interventions.
- Ensure the delivered services are designed to enhance the clinical services, aligned to best practice.
We are seeking:
- A qualified senior nurse (Head of Nursing and above) with a live registration.
- A proven leader with a track record of working closely with and supporting clinical teams.
- A commitment to the organisation, its vision and values.
Our client is committed to achieve greater diversity in its Executive Team and Board and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability. They are a Disability Confident employer and welcome you to disclose any disabilities, as those meeting the minimum criteria for the role who disclose a disability will be progressed to interview.
For further information and details on how to apply, please click ‘Redirect to Recruiter’.
Closing date: Monday 9th June 2025
Interviews with Prospectus: 12-16th June 2025
Interviews with Client: 20th June 2025
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA's teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.
THE ROLE
We have a fantastic opportunity to join us in the position of Project Development Co-ordinator, to work on either a full or part time basis. Job Share applications are also welcome.
Covering the operational, strategic and delivery of work across the Eastern region we are looking for a Project Development Co-ordinator to operate across the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. Travel within and occasionally outside these regions will be a necessity.
This post provides an exciting and rewarding opportunity to supervise, deliver and lead on our stakeholder and community engagement to support the delivery of NEA’s work programme. The role will help deliver projects that can change lives, particularly during the energy crisis.
NEA’s project work aims to bring improvements to the health and wellbeing of low income and vulnerable householders, through one-to-one advice, group awareness sessions, upskilling and sharing of best practice.
Delivering on a range or projects, which demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders, you will understand and drive the development of partnerships working with local authorities, housing providers, and various other partners.
You will oversee the delivery of project outputs and outcomes, delivering energy and fuel debt advice directly to householders and be responsible for the preparation of reports to funders including collation of evidence of outcomes achieved, maintaining relationships with a network of stakeholders across a region.
You will also work with the Project Development Manager to identify and develop new programmes of work, including preparation of funding applications, presentation of funding proposals to relevant funding bodies and to ensure effective liaison of NEA’s work programme with other activities within NEA.
WHAT YOU WILL NEED TO SUCCEED
You will have demonstrable experience of developing and/or managing projects in the fields of energy efficiency, community development and regeneration, housing, social policy or consumer issues.
It is important that you have an awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
You will need good organisational skills, as well as excellent written and communication skills, as you will maintain appropriate records and data, and produce regular written reports on project progress.
You will be an excellent communicator, with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives.
Knowledge of energy efficiency, particularly within the domestic sector and community buildings, is desirable.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
WE ARE OFFERING:
- £33,931 to £38,594 (Points 23 – 28) (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
- 11.5% non-contributory pension.
- 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
- Flexible working arrangements including the opportunity for hybrid working.
- Enhanced family friendly payments.
- Employee Assistance Programme.
- Employee benefits platform.
Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. An Enhanced Check DBS check will be required for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Candidates must have the legal right to work in the UK
My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.
My Life Films is seeking a Finance Manager to ensure the organisation is compliant with all statutory and regulatory requirements with regards to the main charity and its subsidiary. The post-holder is responsible for ensuring the efficient and effective management of the organisation’s finances, including accurate reporting and maintenance and development of financial systems and processes that are fit for purpose.
You will have plenty of autonomy to manage your workload and diary, and to succeed in this role you will need to be a self-starter with plenty of enthusiasm and drive. You will be part of a small, dynamic team, who work very collaboratively and supportively.
Key Responsibilities – include but not limited to
• Ensure that appropriate financial policies and procedures are in place to deliver effective financial management to guide the organisation’s financial decision making
• Complete and submit information to Companies House and the Charity Commission as required by statutory regulations and requirements
• Maintain appropriate accounting systems, control and records, ensuring compliance with statutory and related accounting and tax regulations and requirements
• Process monthly payroll and pensions and oversee VAT and corporation tax returns by external accountants
• Maintain records to meet legal and financial requirements and sufficient to measure, monitor and evaluate financial plans in relation to both inputs and outputs of the organisation’s operations
• Provide a bookkeeping service and regular information for use by Trustees, Directors and Senior Management in planning and controlling the work of My Life Films and its subsidiary, including producing quarterly management accounts
• Manage the organisation’s relationship with bankers, external accountants, and investment and other financial advisors effectively
• Manage the relationship with the insurers, ensuring that the company has the appropriate insurance policies in place
• Oversee the statutory annual financial statements and reports prepared by external accountants, complete annual reporting on a timely basis and manage the annual independent examination and audit process
• Ensure the security and confidential storage of all financial and legal documents
• Attend and contribute to internal meetings, training sessions, external events and Board Meetings as required
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. AAFDA’s prime function is to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
As a growing charity, AAFDA is looking for an exceptional candidate to join our supportive team and lead our finance and resource management functions. The role will provide and manage the HR, administration and finance activities of the charity and sit within the Senior Leadership Team.
This role is offered on a full-time basis (subject to funding). Although home based, occasional travel will be required. We are committed to diversity and inclusion and strongly encourage applications from those with Black and/or Minoritised backgrounds.
Role - Finance Manager
Reports to: CEO/Deputy CEO
Location: Home Based (with occasional travel required)
Salary: £36,000 per annum (full-time equivalent), depending on skills and experience.
Contract Hours: Full Time / 40 hours per week. Permanent subject to funding
ROLE OVERVIEW
AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for a full time Finance and Resources Manager to join our team.
MAIN PURPOSE OF ROLE
To work with the Board, CEO and Deputy CEO to ensure efficient and effective financial management, including setting and monitoring budgets, producing financial reports, and overseeing day to day financial management, including payroll and bookkeeping via Quickbooks, and providing advice and guidance, to inform the development and delivery of AAFDA’s strategy and business plan.
To work with the CEO and Deputy CEO to ensure that AAFDA meets its funder obligations, including reporting on time, gathering data from across the team and compiling reports for CEO/Deputy CEO sign off.
To work with Trustees and staff to ensure AAFDA fulfils its legal and regulatory requirements, including; coordinating the implementation of health and safety, GDPR and other policies and procedures; leading on human resources support; and overseeing office management and IT. Note that specialist HR advice and support and IT are provided to AAFDA by external contractors.
The role provides and manages the HR, administration and finance activities of the Charity and sits within the Senior Leadership Team.
KEY AREAS OF RESPONSIBILITY
· Ensuring the day-to-day financial and accounting operations (Quickbooks) are delivered and maintained.
· Administering and managing Payroll, expenses, Accounts Payable and Accounts Receivable, managing the bank including reconciliations and other financial management.
· Managing AAFDA’s budget planning, monitoring and review and year-end accounts processes.
· Meeting AAFDA’s funder reporting deadlines, including oversight of the compilation of information for the funder and the provision of financial reports.
· Supporting the development of AAFDA’s strategy and business plan including providing financial projections and conducting risk analysis as and when required.
· Ensuring effective day-to-day management of book-keeping and financial administration.
· Ensuring financial, payroll and data protection policies and procedures comply with relevant legislation/regulations, reflect best practice and are applied throughout AAFDA, reporting non-compliance to the CEO and/or Deputy CEO.
RESPONSIBILITIES
Finance:
· In conjunction with the Leadership team, undertake regular finance operational duties including;
- Preparation and setting of a three-year outline budget to accompany AAFDA’s three-year strategy.
- Preparation and setting of the annual budget.
- quarterly reviews – including cashflow and operational re-forecasts.
- Monthly management accounts and variance analysis.
· Prepare quarterly finance reports for the Board, including variance analysis, re-forecasts and ad-hoc reports, as necessary.
· Assist the third-party accountant with the preparation of year-end accounts.
· Manage and operate the internal finance and accounting systems and databases.
· Oversee delivery of payroll, through the use of third-party providers software and using the staff time management recording system.
· Manage all staff expense systems and ensure compliance with relevant AAFDA policies.
· Manage and operate a purchasing system and ensure appropriate levels of pre-expenditure financial authorisation are in place and followed and that suppliers are paid on a timely basis.
· Ensure that all receivables are billed and collected on a timely basis.
· Be the main contact with and management of, the day-to-day operations of the Charity’s banking arrangements, seeking secondary authorisations where required.
· Ensure compliance with HMRC, including monitoring VAT threshold, tax and gift aid, and undertake necessary returns where necessary.
· Commission specialist VAT and other financial advice as required and in conjunction with the Board and CEO/DCEO.
· Support and advise the Trustees, CEO, Deputy CEO and other Leadership Team colleagues with financial forecasting/planning, and allocation and funding of staff and other resources.
· Support Fundraising staff with preparing and managing grant applications and project budgets with the aim of ensuring a minimum of full-cost recovery and provide financial implementation data to enable the Charity to comply with any grant reporting obligations, including by creating and maintaining records of costs by grant received.
Effective Organisational Administration
· Oversee policy and procedure development and implementation, including safeguarding, data protection, Health and Safety, complaints, etc, in conjunction with other Leadership Team members.
· Conduct horizon scanning and recommend opportunities to revise policies and procedures to ensure legal/regulatory compliance and/or in line with best practice.
· Review, improve and ensure implementation of project management processes.
· Ensure appropriate equipment and infrastructure resources are in place for staff, volunteers and Trustees.
· Ensure insurance is in place for all activity and potential organisational risks.
· Continually improve and manage operational costs and budget.
· Collaborate with colleagues to ensure optimal use of the AAFDA customer relationship, case management, time recording, expense management and other operational systems.
Other
· To work with the Trustees, CEO/DCEO and staff to develop and implement the strategy and business plan.
· Provide support for effective governance.
· Take part in Leadership Team meetings.
· To work with the rest of the staff team to carry out any other task or project required from time to time, as directed by the CEO or Deputy CEO.
PERSON SPECIFICATION
ESSENTIAL
Experience
Experience of the range of financial management and management accounting, including analysis and commentary.
Experience of audits, invoices, bank reconciliations, accounts payable and accounts receivable and budget preparation.
Experience of working with and co-ordinating income and expenditure across multi-project budgets.
Ability to work to tight deadlines and some ad hoc schedules.
Knowledge
Knowledge of financial regulations and accounting processes.
Working knowledge of using QuickBooks.
Knowledge of health and safety legislation and employment law.
An understanding of equality, diversity, inclusivity and intersectionality and how this relates to this role.
Skills
Strong attention to detail with a strong sense of commerciality and value for money.
Excellent written and verbal communication skills.
Excellent organisational skills and ability to manage time-sensitive tasks.
Ability to work flexibly and occasionally out of hours.
Other
Ability to manage payroll and HR administration.
Proficient in Microsoft Office suite, particularly Excel.
DESIRABLE
Experience of charity sector accounting/finance.
Experience or understanding of project management.
Experience of line managing staff or volunteers.
Experience of developing and delivering HR, IT, Health & Safety, and data protection policy and procedures.
An understanding of the needs of families impacted by domestic abuse and/or domestic homicide.
Your focus will be to secure both major gifts from new donors and build on the commitment of long-standing supporters to further their partnership in MAF’s work and mission.This is a fantastic opportunity to join a friendly and high performing team and make a significant contribution to our global mission. There is an occupational requirement for the job holder of these positions to be a committed Christian. Additional information is available on request.
Responsibilities
In this role you will have 6 key responsibilities:
Financial: Managing a portfolio of high-value relationships and to deliver income at the agreed annual target in the first year with an expectation this will rise year on year.
Management: You will be one of the first points of contact internally for trusts/foundations and individual major donors (IMD) related queries and will work in accordance with the major giving team strategic plan and existing procedures, practices and standards.
Relationship:You will seek to actively develop and manage excellent relationships with an agreed portfolio of trusts/foundations and IMD capable of donating a minimum of £25,000 or more as a single gift each year. In addition you will need to:
- Develop and implement professionally written action plans which will engage, inform and nurture prospects and donors to deliver gifts at the agreed level.
- Undertake timely administration to capture and record knowledge of supporters within the customer relationship management database. Work with the organisation’s systems team to utilise this information to enhance applications and giving levels
- Pro-actively develop relationships with key stakeholders within the MAF organisation(s)
- Present MAF proposals alone or with others, (member of the operational field team, CEO etc), to prospects and donors.
- Participate in events to develop relationships with donors, inviting individuals from portfolios where appropriate and co-ordinate visits to MAF overseas operations where appropriate to introduce these donors directly to the work of MAF.
Information: Information management and analytical thinking is essential as you will present detailed, accurate and high-quality fundraising proposals to prospects and donors, ensuring any specific deadlines or funding windows are complied with. In addition you will need to:
- Ensure that donors are thanked appropriately for their gifts with timely and appropriate reports, letters and phone call.
- Provide timely ‘report backs’ that are appropriate/agreed with each donor, to evidence effective use of funding and to encourage the opportunity to make further applications based on good stewardship and achievement of agreed outcomes.
- Maintain a thorough knowledge, and the funding priority, of projects available for funding by trusts/foundations supporters and prospects.
- Actively seeking to grow the trusts/foundations portfolio and income through the use of research
- Attending regular appropriate training courses, external forums and networks to ensure continuous personal development
Major Donor team (practice/ procedures/training):As a key member of the team you will need to ensure procedures and standards are developed/maintained to ensure we are effective and compliant with any legislation/regulation.
CRM Database: To provide support to the Partnership Executive, who will be the team’s CRM database lead and maintain a thorough working understanding of MAF UK’s CRM system in order to answer specific team queries. You will need to support the teams day-to-day CRM activities including producing reports, importing data, adding activities, amending details and any other relevant tasks
In line with all staff in MAF UK you will be required to:
- Be a role model of organisational values and beliefs - contributing to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in corporate times of biblical reflection and corporate prayer meetings
- Participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader
- Keep your line manager informed of all relevant and timely information
- At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner
- To abide by Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet
Christian values, beliefs and ethos of MAF UK:
As a Christian mission, MAF UK is seeking those who share in the Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation and to take part in organisation activities such as staff meetings, prayer meetings, away days, where the values and beliefs of the organisation will be obvious.
Qualifications, Skills & Experience
Essential Requirements
- Educated to degree level
- Experience of working with donors or in a relationship management environment
- Experience of utilising knowledge of audiences to develop donor involvement
- Your personal skills and attributes will need to include
- Excellent writing skills with the ability to successfully present project proposals to trusts and foundations
- Proficient skills in Microsoft applications
- Able to communicate positively, persuasively, and sensitively across functions and organisations
- Building strong partnerships across the organisation and maintaining a positive and friendly approach even under pressure
- The ability to positively influence non-direct reports in order to obtain information, or drive activity
- High levels of efficiency and quality – Excellent attention to detail
- Financially literate and able to interpret business plans
- Able to manage multiple deadlines and priorities
- Committed and mature Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation
- Emotional resourcefulness
- Flexibility towards others and circumstances
- Service orientation
Highly Desriable requirements
-
Major donor/trusts & foundations or other transferable fundraising training
-
Experience of working in a Christian organisation or charity/fundraising environment
-
Successful work experience within a fundraising environment
Benefits:
- Salary: £42,000 per annum depending upon experience
- Hours: This role is full time, 36 hours per week
- Pension: MAF UK provides a non-contributory pension scheme for staff of 10% salary on joining
- Annual leave entitlement: 22 days per year plus 8 statutory paid public holidays per year (including those falling at Christmas and New Year).
Location: This role can be based at the MAF UK Offices in Scotland, Glasgow, or optionally could be in the Oxford, Cambridge arc as we are launching a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region. Up to two days a week in our Folkstone Office might be initially required.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.
Closing date: 22nd June 2025
Interview date: July 2025
The client requests no contact from agencies or media sales.
Location: Homebased
Contract: Full time, fixed term 1 year contract.
Salary: Salary £34,000 per annum
Closing Date: 26 June 2025
If you have the creativity and skills to develop engaging and accessible elearning content that supports youth development, then joining Sea Cadets as a Senior Virtual Learning Officer could be a good move for you!
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for a Senior Virtual Learning Officer to join our learning development team.
This role will be involved in the development of training covering subjects such as:
- Safeguarding
- EDI topics such as Autism and Gender Diversity
- Health and Safety
- Onboarding new adult volunteers to Sea Cadets
If you enjoy eLearning development this could be the role for you.
Responsibilities
- Work with course designers to develop new, and maintain existing, elearning and media content.
- Translate storyboards into interactive learning content, creating activities, graphics, animations, audio and videos, using tools such as Articulate (Storyline and Rise), Canva, H5P, Murf and Adobe.
- Ensure learning meets development guidelines, and is accessible, functional and engaging.
- Integrate learning content to create courses on our learning management system (Moodle).
- Test learning content, including using screen readers and other accessibility software.
- Help to maintain the guidelines for course development.
- Support the day-to-day administration of the Sea Cadets learning management environment
- Cultivate strong working relationships across multiple teams (internal and external)
- Stay up to date with latest system upgrades and advise on their potential impact on existing or new courses
Requirements
- eLearning development experience ( e.g. tools such as Articulate Storyline and Rise, or similar)
- Experience in media creation for graphics, sound and video editing.
- Good MS Office skills
Desirable
- Experience using Teams and SharePoint
- Knowledge of Web Content Accessibility Guidelines (WCAG)
- LMS Administration experience (our platform is based on Moodle, Mahara and Alfresco but other LMS skills will be transferable)
- Subject matter knowledge in one of the following areas:
- Supporting Autistic young people
- Specialised educational needs
- Other Equity, Diversity and Inclusion subjects
- Safeguarding
- Onboarding new people
For further information, please download the Recruitment Pack.
Benefits
- Some hybrid working opportunities
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check, and successfully acquire MoD security clearance.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As Programme and Innovation Manager (all genders), you’ll play a pivotal role in designing and delivering an exceptional incubator experience for our startups. From refining the curriculum to coordinating mentors, events, and workshops, you’ll ensure that every founder receives the guidance, support, and connections they need to succeed. This is a unique opportunity to work with some of the most innovative food-tech startups globally—at the intersection of sustainability, entrepreneurship, and impact.
Job Details
Role: Permanent, Full-time
Hours: 40 / week
Location: Berlin or Remote (ideally within Germany, Poland, Netherlands, UK, South Africa or Czechia)
Reports to: Head of ProVeg Incubator
Responsibilities
- Programme Leadership: You will own and continuously evolve the structure, content, and delivery of the Incubator programme.
- Curriculum Development: You will curate and coordinate a world-class curriculum, including workshops, expert talks, and networking events.
- Startup Support: You will work hands-on with leading startups in the food tech space, coaching and supporting them during and after the programme on strategy, fundraising, and go-to-market topics.
- Impact & Knowledge Management: You will build and manage knowledge-sharing systems, KPIs, and programme impact tracking.
- Community Building: You will expand our global mentor network and stakeholder community.
- Startup Selection: You will contribute to the selection process of startups in close collaboration with the team.
- Trend Monitoring: You will stay ahead of trends in food innovation and identify high-potential startup teams early.
- Budget Management: You will manage the programme budget and ensure effective resource allocation.
- Representation: You will represent the Incubator at industry events and within the broader startup ecosystem.
Qualifications
- You hold a degree in Business, Economics, Innovation, Food Tech, or Biotechnology - or bring equivalent hands-on experience.
- You have 1-2+ years of experience in programme or project management, ideally within a startup incubator, accelerator, or entrepreneurship support organisation.
- You have a strong understanding of the startup ecosystem and the food innovation landscape.
- You bring excellent organisational and communication skills and thrive in fast-paced environments.
- You have an entrepreneurial spirit and a proactive, solutions-focused mindset.
- You have experience coaching or working with early-stage startups.
- You are passionate about sustainable food systems and supporting mission-driven founders.
- You are outgoing and confident and enjoy networking and representing the Incubator and ProVeg with professionalism.
- You are driven by a passion for entrepreneurship and food innovation and want to help startups succeed and build a more sustainable food system.
- You work proactively and think creatively to generate original and relevant ideas to continuously improve the incubation and acceleration programme.
Benefits of working with us
- The opportunity to work closely with groundbreaking startups from all over the world that are building the future of our food system
- Build a strong foundation for a career in one of the most exciting areas of innovation and impact.
- A mission-driven team and work culture that values impact, autonomy, and creativity.
- Strong organisational focus on personal development and designated training budget with plenty of room for initiative, independence and responsibility
- Flexible, trust-based working arrangements and home office arrangements
- A supportive, open and diverse work environment
When?
Application deadline: 15.05.2025
Start: Ideally 15.06.2025 or 01.07.2025
The client requests no contact from agencies or media sales.
About: All Ways Network (AWN) is a second-tier support organisation dedicated to empowering charities/not-for-profits (NFPs) that work with Muslim communities across the UK to become more fundable. We aim to enhance their capacity, sustainability, and impact through tailored support, resources, and strategic partnerships.
Position Overview: The Funder & Engagement Officer will play a pivotal role in bridging the gap between funders and the charities we support. This position is responsible for enhancing funding awareness, establishing and nurturing strategic partnerships, and providing comprehensive support to our network of organisations. As this is a new position at AWN, we encourage applications from individuals who are confident in navigating new ground and keen to help define the role’s impact.
Key Responsibilities:
Fundraising Support:
-
Provide personalised consultations to charities/NFPs we work with to develop and refine their grants and trusts strategies.
-
Assist charities in identifying funding opportunities and preparing compelling grant applications.
-
Organise and conduct workshops and training sessions on fundraising best practices, funder engagement, monitoring and evaluation, and grant writing.
Relationship Building:
-
Establish and maintain strong relationships with a diverse range of grant funders
-
Facilitate strategic partnerships between member charities, infrastructure groups, and funders.
-
Represent AWN at relevant networking events, conferences, and meetings to promote the interests of our member organisations.
Resource Development:
-
Create and disseminate practical resources, toolkits, and guides to support charities.
-
Develop materials that highlight successful case studies and best practices within the sector.
Monitoring and Evaluation:
-
Implement a robust monitoring and evaluation framework to assess the effectiveness of fundraising efforts and support provided.
-
Collect and analyse data to track progress and make informed recommendations for improvement.
Communication and Reporting:
-
Prepare regular reports on activities, outcomes, and impacts for internal and external stakeholders.
-
Maintain clear and consistent communication with a network of service users/charities to ensure their needs are met and feedback is integrated.
Any other duties reasonably expected within the scope of the role
Qualifications and Experience:
-
At least 3-5 years of experience in fundraising, grant management or not-for-profit management.
-
Proven track record or strong knowledge of successful grant writing and fundraising initiatives.
-
Strong understanding of the funding landscape and the unique challenges faced by charities serving Muslim communities.
-
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
-
Demonstrated ability to develop and deliver effective training and capacity-building programs.
-
Proficiency in using digital tools for remote work and virtual collaboration.
-
Commitment to AWN’s mission and values, with a proactive and results-oriented approach.
-
Excellent written skills.
-
Comfortable in public speaking.
-
Proactive in creating and developing this role. Can confidently work independently.
-
Ideally the person should live in or the surrounding areas of London. We currently don't have an office space but we are forming a London team.
Benefits: Pension + 30 days holidays (including bank holidays and x2 days for Eid)
How to Apply: Interested candidates should submit a CV and a cover letter outlining their qualifications and experience by Monday 9th June 2025 at 5pm.
Interviews to be held in-person on Thursday 19th June 2025 in Central London. Successful candidates will be notified.
If you have any queries about the role, salary, remote work etc, please contact us.
The client requests no contact from agencies or media sales.
We are looking for a Family Support Manager who is passionate about making a real difference for families of children and young people with disabilities. This is an opportunity to lead a dedicated team, expand our support services, and make sure that no child or young person is left without the vital care they need due to a lack of resources or support.
You will have the chance to bring fresh ideas, develop new ways of working, and strengthen our support pathways. This role is your opportunity to make a lasting impact, not just by delivering exceptional support, but by building a service that continues to grow and improve as part of our ‘Bridging the Gap’ strategy.
This is a home-based role, and you can be based anywhere in the UK, with travel (paid for) to our Head Office in Kent at least once a month and occasionally to other areas of the UK as required.
About Tree of Hope: ‘Bridging The Gap’ in Children and Young People’s Healthcare
Tree of Hope is a UK children and young people’s healthcare charity dedicated to helping families secure the funding and support they need for their seriously ill and disabled children. Since 1992, we have been a vital source of guidance and assistance for families, empowering them to access medical treatments, therapies, and equipment that are not freely available through the NHS or social care.
In October 2024, Tree of Hope launched our new three-year strategy, ‘Bridging the Gap’, to tackle the growing challenges families face in accessing the care their disabled children need. With over 1 million children in the UK living with disabilities and 40% of families with disabled children living in poverty, the need for support has never been greater. Far too many families are falling through the cracks.
‘Bridging the Gap’ is our commitment to tackling this. Our strategy is focused on expanding our reach, improving access to funding, and building stronger community networks so that more families can secure the vital treatments and support they need sooner. We are determined to make sure that no family is left behind.
Why Join Us
At Tree of Hope, we believe that every family should have equal access to the healthcare they need. To make that happen, we have built a team that is guided by our values of Respect, Dedication, Integrity, Compassion, and Collaboration. These values shape everything we do, from how we support families to how we work together as a team.
We believe that great work should be celebrated. Through our Kudos platform, team members recognise and appreciate each other's contributions every day. Our Annual Staff Awards go even further, shining a light on everyone’s contribution over the year. We also make time to connect and reflect with regular team meetings, socials, and two Away Days each year, opportunities to share ideas, strengthen relationships, and plan for the future.
Your wellbeing matters to us. We are committed to creating a supportive and caring work environment. That is why we actively use Wellness Action Plans, an Employee Assistance Programme, and a Healthcare Plan through the Hospital Saturday Fund. We also invest in your growth, offering a training and development budget to help you thrive and develop in your role.
At Tree of Hope, you will be part of a team that genuinely cares, celebrates success, and works together to make sure that no child or young person is left without the support they need.
Whether you have experience in family support, health and social care, disability services, or a related field, we welcome applications from those committed to making a difference.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.