Office jobs in east barnet, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
London Play is seeking a part-time Partnership Fundraiser to lead on securing income to support its vital work, in particular through strengthening and developing its partnership with London Play Design. This is a flexible and autonomous role, ideal for an experienced professional with a strong background in fundraising strategy, relationship-building, and making grant applications.
About London Play (LP)
London Play is a small, influential charity with a mission to ensure that every child in London has the time, space and freedom to play outside every day, close to where they live. In a crowded city, the availability of safe, accessible places to play is under constant threat. We work with groups across the capital to help them provide more and better play opportunities for children, as well as advocating and campaigning for play as an essential part of a healthy childhood. Supporting and promoting London’s unique staffed adventure playgrounds is also a key focus for our work.
About London Play Design (LPD)
London Play Design is a not-for-profit Community Interest Company and social enterprise established in 2017, formerly a department within London Play. We specialise in designing and improving community play spaces across London. With a deep commitment to play, we aim to create vibrant, engaging, and safe environments for children and families, underpinned by community involvement and sustainable practice.
Job Description
We seek a skilled and proactive fundraiser to support LP in submitting funding applications to support its partnership with LPD and developing long-term fundraising capacity. The first key task will be to collaborate with both organisations to create a strategic fundraising plan aligned with our programmes, with a strong emphasis on championing play and supporting adventure playgrounds in continuing their essential community work.
Key responsibilities will include developing and implementing a fundraising strategy to secure income from a diverse range of sources; and researching, identifying, developing and submitting funding applications and proposals to relevant trusts, foundations and other grant-making bodies.
The ideal applicant will have at least five years’ experience in fundraising, donor development, or grant writing – ideally including partnership arrangements – as well as a demonstrable understanding of the value of play and the outcomes it contributes to for children and for communities. They will be highly organised, with exceptional written and verbal communication skills and a proven ability to achieve income targets and meet application deadlines.
For more details download the job description and person specification below.
We believe that a diverse workforce drives innovation and better decision-making and are actively seeking to build a team with a variety of backgrounds, skills, and perspectives. We encourage applications from all qualified individuals, including those from underrepresented groups.
Working for every child in London to have the space, time and freedom to play outside daily, near to where they live.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the job
Over the past decade Pembroke House’s activities in Walworth have grown considerably, with annual turnover rising from £200k to £1 million. Further growth is expected as a result of a new strategy anchored around five 10-year commitments to the neighbourhood, consolidation of our activities across two community buildings and continuing to build wide-ranging partnerships in Walworth.
We are looking for an experienced and skilled financial professional who can steward us through this crucial period of development. You will be someone who combines a passion for our mission, a keen eye for detail and a flair for interpreting financial information and supporting non-specialists to make sound financial decisions.
Days will be varied spanning everything from helping budget holders report to funders; preparing accurate financial reports and management accounts; to creating the budgets and frameworks for long-term financial planning. The rest of the core finance team comprises a Bookkeeper and a pro bono Payroll Officer based in Pembroke College, Cambridge. Other members of the team manage petty cash, look after the room hire business (including invoicing and credit control) and administer pensions.
The trustee’s Finance and Risk Subcommittee formed two years ago and a new trustee position of Treasurer is currently being recruited. The Finance Manager will service and attend the subcommittee’s quarterly meetings and be the main contact point with the Treasurer between meetings.
As a new role there will be plenty of opportunity to mould finance operations across the organisation. Finance systems are currently in place, and have satisfied the auditor over the past few years, but there remains scope for improvement, including through automation and upskilling of the wider team.
Key duties and responsibilities
- Foster a culture of financial responsibility, in conjunction with the Leadership Team.
- Draft the audit file and schedules and assist the auditor with follow up questions and queries.
- Lead on the preparation of the charity's annual budget.
- Prepare fundraising budgets, financial claims and invoices for funders in line with (grant) agreements.
- Approve and act as signatory to all contracts for services issued and received.
About Pembroke House
Pembroke House is a centre for social action and residential community in Walworth, south-east London.
We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Shocked by growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities. We continue to share a building with St Christopher’s church, which has its routes in the same student settlement.
For over 130 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.
Located in the heart of Walworth, we strive to empower communities and individuals to create a neighbourhood where everyone can flourish.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?
Be part of the creative, agile and growing team behind Bite Back 2030’s exceptional teenage activists. Join us as our Senior Programmes & Policy Manager, Scotland and contribute to our journey to help make the food system healthier and fairer.
About the Role
This exciting and varied role will kick-start Bite Back's work in Scotland. Suiting a self-starter, this new role will lead our schools and local authority programme work in Scotland, whilst also seeking opportunities for young people to influence national food system policy in Scotland.
Responsibilities
The Senior Programmes & Policy Manager is responsible for:
Programme Development and Delivery
● Launching our two popular, fully funded, social action programmes in Scotland: Bite Back in Schools and Shape Your Streets; working with and visiting schools and local authorities across Scotland
● Supporting school pupils and communities to drive improvements to their local food environments and school food environments
● Helping facilitate youth-led events, workshops, and campaigns focused on food system change
● Working with our Scottish partners and building strong working relationships with participating schools, local authorities and other stakeholders
● Supporting with the monitoring, reporting and evaluation of these two programmes Youth Engagement and Voice
● Seeking out meaningful opportunities for young people to engage with and influence decision-makers in Scotland
● Ensuring youth voice is embedded across all programmes and policy work
Policy and Advocacy
● Actively seeking out opportunities to champion Scottish policy developments in health, education, and food systems
● Working closely with other organisations via established coalitions and more informal coordination around key issues, working collaboratively with values-aligned organisations to achieve our goals
● Developing briefings, consultation responses, and policy proposals, ensuring they are evidence-based and amplify youth perspectives
● Translating young people’s insights into campaign messaging for policymakers and distil policy detail into key points for young people to engage with and campaign on
● Working with the Senior Public Affairs Manager to conduct stakeholder mapping and build a network of supportive Scottish MPs and MSPs
● Ensuring the Bite Back staff team is kept up to date on the Scottish policy and public affairs context
Skills and Experience
We recognise that the list below is broad and we realise that the “ideal candidate” doesn’t really exist. What we will be looking for as we evaluate applications is demonstrable experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill.
If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!
The ideal candidate would have the following:
Essential
● Proven experience in policy development or influencing, ideally within the Scottish context
● Track record of delivering youth voice, community or school-based programmes
● Experience working with schools or local authority settings in Scotland
● Facilitation and youth engagement skills, with experience in co-creating with young people
● Excellent communication and presentation skills, including the ability to engage policymakers and partners with confidence
● Deep motivation to create a fairer food system and improve outcomes for children and young people
● Knowledge of Scotland’s political and public sector landscape, ideally in health or education
● A self-starter with the ability to work independently and drive new initiatives from the ground up
● A commitment to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real
Desirable
● Familiarity with monitoring, evaluation, and impact reporting in programme or policy contexts
Approach to Work
You will be able to show the following qualities:
● A bold and open mind - you will be prepared to think differently about issues.
● A level head - you will be comfortable working both reactively and proactively.
● A sense of humour - we believe work should be fun and that we all perform at our very best when we enjoy what we do.
● Creativity - you will come at issues from new and surprising angles
Please apply with a CV and covering statement (maximum two sides of A4) explaining why you are a good candidate for this position. The covering statement is your opportunity to tell us why you’re a good fit for this role. We know it’s a big job so we don’t expect you to have everything we are asking for on day one and we are committed to providing support and training. Do look at each point under Skills and Experience and Approach to Work to give clear, specific examples of how you meet them through your personal or professional experience (volunteering counts too!) Don’t forget to tell us why you want the job!
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
Are you a creative and driven marketing communicator looking to make a meaningful impact? Young Barnet Foundation (YBF) is seeking an energetic Marketing & Communications Officer to enhance our digital and print presence, and raise awareness of our work in the community. If you have a talent for promotion, a keen eye for design, and a passion for digital marketing, this role offers an exciting opportunity to contribute to a vibrant non-profit.
About Young Barnet Foundation
YBF is a membership organisation which supports over 200 charities, community groups and social enterprises that deliver positive activities and vital support services to children and young people and their families in the London Borough of Barnet. We are proud members of Barnet Together and one of over 30 Young People’s Foundations operating across the UK. Our team works collaboratively, tactically, and strategically under an ethos of ‘Generous Leadership’ to support and build capacity within and beyond our membership, including: Providing members with advice, information, and networking/training opportunities; assistance with fundraising and partnership building. Working with local authority and strategic partners to encourage sharing of intelligence, ideas, and resources.
Key Responsibilities
Content Creation: Develop engaging content across digital platforms, including social media, newsletters, web content, and print materials.
Social Media Management: Proactively manage and grow our social media presence, ensuring consistent and dynamic engagement.
Campaign Development: Lead and execute innovative marketing campaigns that align with YBF's projects and broader strategic goals.
Collaboration: Work closely with internal teams and external partners, including Barnet Together, to create cohesive marketing strategies.
Brand Management: Uphold YBF’s brand integrity by managing guidelines and ensuring a consistent presence across all platforms.
Storytelling: Capture and amplify the stories of our community and members through various media, including video content.
Candidate Profile
Essential Skills and Experience:
2+ Years of Experience in Marketing & Communications (Preferably within a charity organisation).
Creative content ideas that reflect the spirit of the Barnet community.
Proficiency in managing social media platforms.
Strong organisational skills, able to prioritise and manage multiple marketing and PR tasks.
Excellent written communication, adaptable for various channels.
ICT proficiency, essential for digital engagement.
Commitment to equal opportunities and understanding of diversity and inclusion.
Desirable Skills:
Experience with tools like Salesforce, Canva, Mailchimp, and WIX.
Interest in media and current affairs.
Understanding of membership organisations and the voluntary sector.
Personal Qualities:
Self-motivated and able to work independently.
Passionate about the voluntary sector and social change.
Confident decision-maker and problem-solver.
Adaptable and open to new ideas.
Equal Opportunities
Equality, Diversity & Inclusion: YBF works with and supports diverse communities. Our member organisations are grassroots non-profits supporting young people in our communities. Many of these organisations are led by global majority groups. As YPFs we work with our members to elevate their work and voices. We recognise the impact of poverty and racism on our communities and aim to work actively alongside communities rather than ‘doing to them’ and take an intersectional approach.
We also acknowledge the additional impact of discrimination experienced by women, disabled people and LGBTQ+ people of the global majority. As part of our commitment to equality, diversity and inclusion across our network, we ensure diverse communities are represented and supported in our organisation and structures and encourage applications from all sections of the community.
Every Child and Young Person in the Borough of Barnet has access to activities, opportunities and support services which meet their needs.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We’re looking for a passionate and driven HR professional to play a pivotal role in delivering our ambitious HR strategy and supporting the growth of our Federation.
In this high-impact, operational role, you’ll work closely with senior leaders to drive forward key business and HR initiatives.
From resourcing and employee relations to learning and development, you’ll provide expert guidance and hands-on support that empowers our management teams to thrive. You’ll be at the heart of our people strategy, leading on complex casework, championing best practices and ensuring our academies are supported with regular on-site visits.
If you're a proactive, solutions-focused HR professional who thrives in a fast-paced environment and is passionate about education, we’d love to hear from you.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Providing professional and customer-focussed HR leadership, advice and support to academies to enable leaders to improve and support staff engagement, tackle workforce priorities, maximise workforce efficiency and achieve academy people objectives
- Influencing and supporting the strategic direction of academies by providing and analysing workforce information and developing HR initiatives to respond to needs or example, developing effective retention plans, improving sickness absence and reducing agency expenditure
- Coaching, supporting and mentoring senior leaders on people management practices, issues and priorities, through development of close working relationships and understanding of business challenges and opportunities
- Providing expert advice to managers in highly complex employee relations cases on the interpretation and implementation of the Federation employment procedures within the context of the legal framework
- Retaining oversight of casework, and line managing an HR advisor in the management of specific ER cases
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Experience in a HR Business Partner or senior HR advisor role within a large complex organisation
- Experience of developing and delivery of strategic HR plans and initiatives
- Previous experience of managing complex Employee relations issues, change management, and restructuring
- Experience of supervising staff
- Educated to masters level in HR Management or equivalent level of experience of working in an HR role
- A CIPD qualification to Associate level or above
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
City Year UK - Chief Executive vacancy
We’re looking for a visionary new leader to take City Year UK into its next chapter. As our current CEO prepares to move on after seven incredible years of leadership, this is a thrilling moment — an opportunity to shape the future of a movement that’s changing lives. With strong foundations in place, we’re ready to grow our impact, invigorate and expand the delivery of our programmes, and raise our voice even louder in support of children and young people across the UK, as a flagship programme for the UK Year of Service.
We challenge 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK
Position: Chief Executive
Location: Hybrid (London, Birmingham or Manchester, with travel to an office typically twice a week)
Hours: Full-time
Salary: £85,000 - £100,000 per annum
Duration: Permanent
Closing Date: 10 am on Monday, 14 July 2025
The Role
As Chief Executive, you will be the driving force behind our next chapter of growth, innovation, and impact. Working closely with the Board of Trustees and a dedicated Senior Leadership Team, you will establish strategic direction, expand our reach, and ensure long-term financial stability. You’ll be a champion for innovation, a builder of innovative partnerships, and a compelling advocate for the power and potential of a UK Year of Service.
This is a rare and exciting opportunity to lead a mission-driven, values-led organisation at a moment of genuine momentum — a chance to elevate youth voice and leadership and be an integral part of the change that our young people are creating every day.
About You
We are looking for an inspiring leader who is passionate about unlocking the potential of young people, championing educational equality, and driving lasting change. You’ll bring a strong track record of strategic leadership and fundraising in the charity sector, along with the vision and energy to lead City Year UK into an ambitious new chapter. Skilled at building powerful partnerships, navigating complex stakeholder environments, and championing an inclusive, purpose-driven culture, you’ll also be a dynamic fundraiser, ready to support the growth and diversification of our income so we can expand our impact even further.
We offer a competitive package that reflects the significance of this role and values the unique skills and experience you will bring to lead our organisation into its next chapter.
If you want to make a real difference and believe that young people can change the world, we want to hear from you!
To apply for this role, please provide the following documents:
- An up-to-date CV
- A supporting statement answering the following questions, max 250 words per question:
1) Why is City Year UK’s mission important to you, and how would your skills and experience help us achieve it?
2) City Year’s work is dependent on partnership funding from schools, corporate supporters and philanthropy. What track record do you have of leading organisations and developing partnerships with similar requirements?
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offers a range of benefits for staff, including:
- Annual leave: 25 days per annum, rising to 28 days, plus 3 Christmas Grace days
- A matched pension scheme with 4% standard employer contributions and matched up to 5%.
- An organisational culture that values its employees and places particular emphasis on fairness and transparency.
- Sector-leading training, with qualifications up to master's degree level funded under the apprenticeship levy. Day 1 flexible/home/part-time working options 2 Volunteering days per year - pursue a project you’re passionate about 2 Wellbeing days per year
- A comprehensive wellbeing service designed to support the overall wellness of employees Interest-free travel season ticket loans
- Interest-free bike loans under the “Cycle to Work Scheme”
- Interest-free loans to assist employees with welfare or financial hardship
- Enhanced sick pay for up to 6 weeks
- Free eye tests and £20 off glasses with Specsavers
Other areas of experience may include CEO, COO, CFO, Chief Exec, Chief Executive, Managing Director, Director, Head of, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive.
Please note NFP People are advertising this role on behalf of our client.
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Supplementary Schools Support Officer
Role Overview
This is an exciting opportunity to join Young Hammersmith & Fulham and support a five-year collaborative initiative between Young Hammersmith & Fulham and Young Ealing Foundation, focused on strengthening supplementary schools across both boroughs. The Supplementary Schools Support Officer will provide practical support to supplementary schools, helping to improve educational outcomes for young people from diverse communities, preserve cultural heritage and mother-tongue language education, and create a thriving network of supplementary schools that share best practices and resources.
Key Details
- Line Manager: Membership and Sector Development Manager
- Salary: £30,000 pro rata (16 hours per week - approximately £12,000 per annum)
- Location: Hybrid – Young H&F & YEF offices and flexible working across Hammersmith & Fulham and Ealing boroughs
- Hours: 16 hours per week, flexible working including evenings and weekends to accommodate supplementary schools' operating schedules
- Contract: Permanent (project funded until March 2030)
- Annual Leave: 25 days per year plus bank holidays and Christmas closure period (pro rata)
- Start Date: September 2025
Key Responsibilities
Programme Management and Support
- Conduct regular site visits to supplementary schools across both boroughs (approximately 8 hours in each borough per week)
- Identify development needs of supplementary schools and connect them with relevant training and networking opportunities
- Support the grants programme, advising schools on applications and monitoring funded projects
- Facilitate termly network meetings to promote collaboration, information sharing, and professional development
- Organise training sessions based on identified needs, covering safeguarding, teaching methods, governance, and fundraising topics
- Plan and deliver an annual celebration and showcase event for all participating schools
Communication and Relationship Building
- Develop and maintain relationships with supplementary schools across both boroughs
- Create regular communications through a dedicated newsletter and online platforms
- Build connections between supplementary schools and mainstream education
- Liaise with key partners, including local authority education teams, cultural organisations, and the National Resource Centre for Supplementary Education (NRCSE)
- Report to the joint steering group/strategic panel on progress and outcomes
Monitoring and Evaluation
- Monitor the impact of grants on supplementary schools and the children and young people they serve
- Collect data on attendance, participation, and outcomes
- Develop case studies that demonstrate the impact of the project
- Support participating schools in evaluating their own provision
- Contribute to the overall project evaluation framework
Person Specification
Essential Skills and Experience
- Understanding of supplementary education and its importance for children and young people from diverse communities
- Experience of working with community organisations and/or education providers
- Strong interpersonal skills and the ability to build relationships with diverse stakeholders
- Excellent organisational abilities, including managing a varied workload across multiple locations
- Good communication skills, both written and verbal
- Experience in providing capacity-building support to organisations
- Ability to work flexible hours, including some evenings and weekends
- Self-motivated with the ability to work independently
- Commitment to equality, diversity, and inclusion
Desirable Skills and Experience
- Knowledge of the supplementary school sector in London
- Understanding of safeguarding practices in educational settings
- Experience in grant management and monitoring
- Familiarity with the communities in Hammersmith & Fulham and/or Ealing
- Knowledge of multiple languages relevant to local communities
- Experience in delivering training or facilitating network meetings
- Understanding of monitoring and evaluation methodologies
Benefits
- 7% Employer's pension contributions
- Travel and Hospitality Expenses
- Work Phone
- Death in Service payment of three times your salary
- Cycle to Work Scheme
- Tech Scheme for discounted purchases of new personal laptops/smartphones
- Optional one-to-one external support for personal development
- Potential training opportunities
- Occasional team lunches and away-day activities
About the Project
This is a five-year collaborative initiative between the Young Hammersmith & Fulham and the Young Ealing Foundation to support supplementary schools across both boroughs. The project has two main components:
1. A grants programme providing £50,000 annually (£25,000 per borough) to support supplementary schools, with an average grant of £3,000 per school.
2. A dedicated Supplementary Schools Support Officer working around 16 hours per week, who will offer practical support to schools.
The project aims to enhance the capacity and sustainability of supplementary schools, improve educational outcomes for young people from diverse communities, preserve cultural heritage and mother-tongue language education, foster a vibrant network of supplementary schools, and strengthen links between supplementary provision and mainstream education.
About Young Hammersmith and Fulham
Young Hammersmith & Fulham is a membership charity dedicated to strengthening our borough's youth sector by supporting the charities, organisations, and professionals working with young people. Our vision is a borough where every young person can thrive, supported by a strong, connected and well-resourced youth sector. Our mission is to strengthen Hammersmith & Fulham's youth sector by supporting the charities, organisations, and professionals working with young people across the borough.
We support over 100 organisations through exclusive member-only grants, expert-led training, collaborative networks, and tailored support. We create both physical and metaphorical space for discussion and collaboration, while embedding youth voice into our decision-making through our Young Grantmakers and Youth Advisory Board.
Our membership scheme is open to everyone working with children and young people aged 0-25 in Hammersmith and Fulham, including youth clubs, charities, schools, businesses, voluntary groups, and public sector organisations. We provide dedicated one-to-one support to voluntary youth organisations with an annual income of under £50,000, and offer advice, guidance, and collaboration opportunities to all our community members.
Diversity and Inclusion Statement
Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate on the basis of ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
How to Apply
To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role. The deadline for applications is Friday, 8th August 2025
Support our Membership to provide meaningful and memorable opportunities for young people.

The client requests no contact from agencies or media sales.
We are seeking an Marketing and Communications Officer to join our team who would focus on our two years development strategy and supporting income generation. The successful candidate will play a crucial role in driving and developing the communication and marketing activities to existing donors and attracting new donors, working with our Fundraising Manager. They will have the ability to inspire supporters and communicate the difference their support makes. This is an opportunity to make a tangible difference and to be part of a small, friendly team of trustees who are passionate about improving lives of rural children in Ethiopia.
The client requests no contact from agencies or media sales.
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We could not maintain our reputation, the range of our work or our digital presence without the support of our philanthropists, funders, members, business partners and sponsors.
The Development and Advocacy Department (D&A) plays a vital role in this, by securing the Arts Council England grant (currently over £22m) plus raising over £41m revenue annually plus additional for capital, advocating to government and other influencers for our value and role in the community and sector, and in ensuring we deliver on our charitable mission, retain the best artists and crafts people, maintain our beautiful grade I listed building and continue to produce world class performances.
Working within an experienced, successful and highly committed department, this role will create, deliver and implement the strategy for the Membership Programmes (Friends and Patrons) at the Royal Ballet and Opera (RBO), to meet agreed annual income targets (currently £10m in membership fees and events). Working closely with colleagues across departments, you will look at recruitment and retention, campaigns, events, review of products and services and ensure our sector leading offering is effectively delivered.
Our ideal candidate will be a natural leader, who will adeptly manage a large team to meet objectives and work to high performance standards. They will have the ability to operate effectively at all levels and across functions, building strong relationships and driving a culture of collaboration and knowledge sharing.
They will be able to demonstrate:
- Extensive experience of running and growing philanthropic income from large scale membership programmes in performing arts/ museum/ wider charity sector, with up-to-date knowledge of tax and other technical issues
- Highly developed written and verbal communication skills, with ability to inspire and influence a wide range of stakeholders
- The ability to drive and deliver a successful season plan for key moments when tickets go on sale and audience engagement
- Excellent programme and project management skills, with a track record of achieving demanding goals to tight deadlines
- The ability to refine and deliver a programme of benefits and events for members, working with multi-disciplinary teams for delivery
- Significant experience in setting objectives, establishing systems and allocating workload and resources effectively for direct reports and their teams
Closing date for applications: 8am, Monday 14th July 2025
1st stage interviews will be held 21st - 23rd July
2nd stage interviews will be held 29th July onwards
Applicants must have work authorisation for the UK. No agencies.
Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies.




The client requests no contact from agencies or media sales.
The Commonwealth Foundation is mandated by its Member States to advance the interests of Commonwealth civil society. The Foundation seeks to nurture the growth of vibrant and free societies: championing the active and constructive participation of people in all aspects of governance.
The Advocacy and Creative Programme is central to our mission. While advocacy and creativity are two distinct strands of our work, this new programme signifies our commitment to integrating the arts into our advocacy and vice versa.
As Senior Manager, Advocacy and Creative Programme, you will have overall responsibility for the Advocacy and Creative Programme. Leading a diverse team of professionals, you will engage with policymakers, build partnerships with national and international entities, connect with storytellers and artists from around the world and play a pivotal role in designing, implementing, and overseeing events and engagements that will take you and your work to the global stage.
Your main responsibilities will include:
- Strategic planning: Developing programme work plans for the advocacy and creative programme around the Foundation’s key thematic areas – climate justice, health justice and freedom of expression – and ensuring that our advocacy and creative work is intertwined.
- Project management: Overseeing advocacy and creative initiatives, including planning, budgeting, execution, and learning.
- Stakeholder engagement: Building and maintaining effective working relationships with civil society leaders, senior government officials, diplomats, storytellers and creative practitioners, and other relevant partners.
- Convening civil society: Designing, convening, and nurturing spaces and platforms – both online and in-person – for civil society and artists to amplify their voice and work, discuss, debate and make recommendations for change.
- Cross-programme collaboration: Collaborate with the wider-Foundation, particularly in harmonising our advocacy and creative work with the Foundation’s expanded programme of grants to Commonwealth civil society.
- Event management: Designing and leading impactful platforms and events where civil society can come together and influence policymakers.
- Team leadership: Managing a team of diverse, dedicated professionals, providing guidance and coaching, and fostering a collaborative work environment.
- Monitoring and evaluation: Working with the wider team to track performance against our progress markers and collect evidence so that we can tell our story of change.
- Reporting: Preparing reports for our board of governors and communicating programme progress and impact to our stakeholders.
- Representing the Foundation: Attending and participating in meetings and events nationally and internationally.
We seek an individual with strong knowledge of international development and diplomacy, extensive experience in programme leadership and event management, and a demonstrated capacity to lead a high-performing team. An understanding of the power of art and creative expression is essential, preferably with experience of how the arts can bring about social change. Excellent communication and strategic thinking skills are essential, along with a highly practical, solutions-based mindset. Appropriate tertiary qualifications or additional experience in lieu of such qualifications are required.
The Foundation is proud of our welcoming and accommodating working environment. We strive to be a great place to work.
We offer generous holidays (almost seven weeks a year excluding public holidays). Fifteen percent of your salary is payable tax-free at stipulated periods in lieu of a formal superannuation scheme.
Foundation staff have access to our private health scheme, including dental cover.
We are based in Marlborough House, Pall Mall, central London. We are currently operating a flexible working policy which requires all staff to work from the office at least five days per fortnight including every Wednesday, and applicants must be able to affirm their capacity and willingness to work within this policy.
The Foundation celebrates diversity, and we are proud of our diverse and welcoming team. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy.
Salary: £45,417 to £49,416 inclusive annual salary up to 19.7 percent employer pension contribution.
Hours: Permanent or Fixed Term, full-time (37 hours pw)
Flexible working options (including hybrid)
Job Ref: P2378
About the role
Our client is seeking a motivated and experienced Customer Delivery Team Leader for our Planning Technical Services Team. They are looking for an experienced planning officer to lead all administrative functions across their Planning Technical Services. This is an exciting opportunity to play a critical role in improving efficiency and ensuring compliance with statutory requirements.
As the Customer Delivery Team Leader, you will lead and manage the administrative functions, including overseeing planning validations, pre-planning applications, complaint handling, performance reporting, planning appeals, support hearings and the development of internal processes.
You will manage projects and lead the team ensuring the effective delivery of administrative support across a range of Planning Services. Additionally, you will oversee the administration of planning systems and ensure efficient use of process management tools.
Working closely with senior managers, you will drive continuous improvement and ensure services are delivered to a high standard, on time, and within budget. You will also represent the service at internal working groups and external forums.
About you
Key Requirements:
• Communication Skills: Excellent communication and customer care skills.
• Leadership: Strong leadership and supervisory skills to manage and develop a team.
• Technical Proficiency: Highly proficient with IT systems and tools for planning and performance management.
• Organisational Skills: Excellent organisational skills to handle multiple tasks and priorities.
• Flexibility: Ability to work flexibly within a small team to ensure efficient operations.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Their centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
• 30.5 days basic annual leave (increasing with service) bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 30.5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
Disability Confident
They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Closing date for applications: 01 August 2025
Interviews are scheduled for w/c: 01 August 2025
NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible.
You may also have experience in the following: Planning Technical Services Manager, Planning Support Team Leader, Planning Administration Lead, Planning Services Coordinator, Planning Operations Team Leader, Development Management Support Manager, Planning Systems and Performance Manager, Technical Planning Team Manager, Senior Planning Validation Officer, Planning Compliance and Support Lead, etc
REF-222 469
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role overview:
The Talent Set is excited to be working with an incredible charity as they search for a Legacy and In Memory Marketing Manager to support them for an exciting 7 month contract.
Key responsibilities:
Strategic Planning & Delivery
- Develop and implement LIM operational plans, identifying opportunities to drive future income growth and deepen engagement with diverse supporter audiences.
- Lead the planning and execution of integrated fundraising campaigns, including TV, digital, direct mail, telemarketing, email, and events to increase awareness, generate enquiries, and steward legacy pledgers and in memory donors.
Team Leadership
- Line-manage, coach, and support the LIM Marketing Officer, empowering them to develop professionally and contribute fully to team objectives.
- Approve campaign strategies and briefs, ensuring alignment with annual goals and broader organisational priorities.
Content & Campaign Management
- Oversee content creation, campaign development, and project management to ensure timely, effective delivery.
- Ensure all communications are aligned with brand guidelines and convey consistent messaging across channels.
Performance & Budget Management
- Manage campaign budgets and report on expenditure and outcomes, ensuring cost-effectiveness and strategic alignment.
- Champion a test-and-learn culture within the team, using insights from data and supporter feedback to inform future planning.
Compliance & Governance
- Ensure all communications and data handling meet relevant fundraising regulations and data protection laws (including GDPR).
- Follow procurement protocols, including obtaining quotes, raising purchase orders, and briefing suppliers appropriately.
Cross-Functional Collaboration
- Work closely with other departments and teams to align LIM strategies with broader organisational initiatives and ensure a joined-up supporter experience.
- Represent the LIM audience across cross-functional campaigns and projects, advocating for their needs and interests.
Agency & Supplier Management
- Build and maintain strong relationships with external agencies and suppliers to ensure high-quality, timely delivery of campaigns.
- Lead agency selection processes where appropriate, working collaboratively with procurement teams.
Innovation & Market Awareness
- Stay current with trends and developments in legacy and in memory fundraising, bringing forward new ideas to increase impact and engagement.
Person specification:
- Proven experience working with fundraising or marketing campaigns
- Strong leadership and team development skills.
- Excellent stakeholder management experience.
- Proficient in developing and executing multi-channel campaigns – both direct and digital.
- Excellent written and verbal communication skills
- Able to work effectively and independently, prioritising tasks and hitting deadlines.
What’s on Offer:
- A salary of £44,000.
- A full-time role with flexible hybrid working pattern is on offer with 2-days per-week in the organisation’s East London-based office.
- A 7 month contract with an incredible charity.
Interested?
To apply, please submit your CV demonstrating your suitability for this role by clicking the "Apply Now" button.
Commitment to Diversity:
The Talent Set and our partner charity are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Brixton House seeks an Event Manager
Key Responsibilities
The Event Manager plans and organises events, from start to finish, to ensure their successful delivery across Brixton House 7 studio spaces, 2 theatres and Café Bar.
No one day is the same at Brixton House. The versatility of the building enables us to host a wide range of events such as Meetings, Screenings, Conferences, Festivals, Music Gigs and Book Launches.
Event Coordination
• Meet with the client to understand the requirements of the event and the vision of the delivery
• Coordinate the various internal teams (technical, production, Customer Service Host) prior and on the day of the event
• Liaise with external contractors/supplier
• Develop and manage the event timeline in efficient manner
Venue Space Management
• Ensure the venue is fully equipped with tools, furniture, AV equipment
• Manage and set up the space according to resources and technical requirements
• Ensure the space aligns with the client’s vision and Brixton House standards
• Ensure all events comply to Brixton House policies (Health & Safety, Safeguarding, GDPR…)
• Conduct safety checks throughout the event
Management and Delivery
• Serve as the main point of contact for clients providing excellent customer service
• Address and resolve any issues that arise prior, during and after the event
• Ensure client satisfaction to secure returning business
Reporting
• Conduct post event internal and external evaluation to identify areas to improve
• Seek client’s feedback
• Report to Head of Commercial on budget
Who are we looking for?
• Minimum 2 years of extensive experience in event planning and venue management
• Ability to manage multiple events at once
• Strong project management skills
• Excellent communication and interpersonal skills
• Ability to think quick and find solutions under pressure
• A confident and professional communication style, complemented by excellent interpersonal skills
• Strong teamwork skills while also being self-motivated and capable of working independently when required
• Proficient in IT tools such as MS Office, including Word, Excel, and other relevant software applications
• Exceptional attention to detail and strong numerical skills
• Diplomacy and tact dealing with a broad range of clients
Background
Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts.
Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.
Our commitment to building a strong connection with our community is reflected in our core values:
1. Always be welcoming to our international community
2. Be radical and progressive in our thinking and activities
3. Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton
4. Most importantly, always celebrate our unique identity and growing accomplishments
How to Apply
To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description.
Visit our website and complete the below:
• Complete the monitoring form
• Upload your CV
• Upload letter of application, no more than two sides of A4, size 12 font
Deadline: Weds 16th July 2pm application closes
Interviews: Weds 23rd July to Friday 25th July 2025
Location: Brixton
Contract Type: Casual
Hours: As required. Minimum 4-hour call.
Salary: £14.22 per hour
You may also have experience in the following roles: Event Coordinator, Venue Manager, Event Planner, Conference Coordinator, Function Manager, Event Operations Manager, Hospitality Manager, Wedding Coordinator, Corporate Events Manager, Festival Coordinator, etc.
REF-222 545
Location: Shelter Head Office, Old Street London, Hybrid
Contract type: Permanent
Salary: £37,181 per annum (plus £5,023.71 per annum London Weighting allowance if applicable)
Hours: 37.5 hours per week
Closing date: Tuesday 22nd July 2025 at 11:30pm
We are hiring for 2 New Partnerships Managers
Do you have corporate fundraising or business development experience, the ability to think strategically and bring ideas to life via written proposals and pitches? Then join Shelter in this key role as New Partnerships Manager and help to deliver our Corporate Partnerships Fundraising strategy by securing high value, long-term support from the private sector to tackle the housing emergency.
About the role
As New Partnerships Manager, your priority will be delivering new, high-value and long-term support from the private sector to help tackle the housing and homelessness emergency.
You’ll focus on securing five -and six-figure partnerships through excellent prospect stewardship and the creation of tailored pitches and proposals, ranging from ‘charity of the year’ to commercial policy-driven relationships. You'll do this while demonstrating huge drive and passion for Shelter’s cause.
Role specifics
We’re looking for a motivated individual to help drive income by securing multi-year, high-value corporate partnerships, with a focus on five and six-figure opportunities. You’ll proactively build and manage a pipeline of prospects, create compelling partnership proposals, and lead on the planning and delivery of strategic projects. Working closely with the New Partnerships Lead, you’ll support the development of team strategy, build strong internal and external relationships, and contribute to a high-performance culture that maximises support for Shelter.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Led by the New Partnerships Lead, the team is responsible for contributing to the growth of Shelter’s voluntary income by securing new corporate relationships that support Shelter’s mission. The team is made up of one Lead, one Senior Manager, two Managers and one Executive. Together with the Partnership Management team, this forms Shelter’s Corporate Partnerships Team, within High Value Partnerships.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the 4 points in the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.