Office jobs in marylebone, greater london

About the Centre for Armenian Information and Advice (CAIA)

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.

Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.

The role

CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.

Main Purpose of the role:

● Oversee front-of-house and client engagement

● Ensure the smooth running of the building

● Manage administrative policies, processes and procedures

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

We have an exciting opportunity for an experienced CRM Officer to join our Fundraising team. Under the supervision of the CRM and Data Insight Manager and alongside two CRM Officers, you will manage the day-to-day functioning of the system. The role is responsible for producing complex mailing data selections, importing data into CRM via an ETL tool, supporting CRM development improvements for the Fundraising team, data cleansing and fundraising performance reporting.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid 2 days per week London office

Salary: £40,682.16 per annum

Job Purpose:

The CRM Officer plays a pivotal role, providing the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team.

Working under the supervision of the CRM and Data Insight Manager, the CRM Officer is responsible for managing regular data imports into CRM, providing data selections, reporting and performance analysis, system development, team training and running data cleansing routines. 

They are also responsible for developing and maintaining system user guides.

Knowledge, Skills & Experience:

• Considerable experience of CRM database systems, preferably in the non-for-profit sector.
• Experience of using Microsoft Dynamics and Power Automate is essential.
• Experience of using KingswaySoft or another ETL tool with good programming skills such as SQL.
• Experience of segmenting and building data selections for supporter communications.
• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines.
• An excellent level of numeracy combined with accuracy and attention to detail around data processing.
• Demonstrable knowledge of Microsoft Excel to an advanced level including the ability to produce and manipulate data to inform Fundraising activities.
• Experience of gathering data from various sources and producing reports.
• Confident interpersonal and negotiating skills with an ability to manage and build relationships with external suppliers, as well as with colleagues.
• Self-motivated, flexible and able to work without close supervision.
• Ability to manage and prioritise a busy workload amid conflicting demands.
• Flexibility to take on other related tasks combined with willingness to learn.
• Fluency in written and spoken English.
• Commitment to the aims and values of Médecins Sans Frontières.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Right to work in the UK - Candidates must have the right to work in the UK. 

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:

18 May 2025, 11:59pm (BST)

Incomplete applications will not be considered.

We look forward to receiving your application!

Lead Disability Business Partner

Business Disability Forum is the leading business membership organisation in disability inclusion.

We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.

• We work with over 600 members employing over 20% of the UK workforce and an estimated 8 million people worldwide.
• We advise, support and encourage businesses (many of them global) to become more disability-smart.
• We influence policymakers by representing the voice of employers and disabled employees.
• We provide evidence-based thought leadership on how business affects the lives of disabled people.
• We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.

The role

To engage with and develop productive working relationships with the BDF membership helping to further their disability agenda over time using our knowledge, member services and paid for products where appropriate. The Lead Disability Business Partner has direct responsibility for their assigned Partners and indirect responsibility for the Partners managed by their direct reports plus overall responsibility for work allocation of the Senior Business Partner Team.

The Lead Disability Business Partner will be responsible for managing the workflow for the Senor Business Partners (SBP’s) allocating and quality assuring consultancy and Partner work as required.

The requirement

• Experience of providing business support/coaching to experienced professionals (A, I & T).
• Experience of providing consultancy, training and advice on disability related issues (A, I & T).
• Experience of line managing a sales/customer service team, a consultancy team would be an advantage (A & I)
• Experience of consultancy service business development (A, I & T).
• Knowledge of disability legislation and application in the workplace (A, I & T)

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Dowgate Hill House, 14-16 Dowgate Hill, London EC4R 2SU. If you are submitting your application by email please do so barnabyp @ businessdisabilityforum .org .uk:

• Closing date for applications: Sunday, 25 May 2025
• First interviews are planned for the week commencing 2 June 2025.
• Second interviews are likely to take place in the week commencing 9 June 2025.

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer visit our website via the link below.

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.

Battersea's Global Programmes Department is looking for a Grants and Programmes Manager to manage the delivery of a portfolio of work within the Grants and Programmes function. This is an exciting time for Battersea as we expand our work to impact more dogs and cats. Over the coming five years it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad.

This is a senior grant making role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of people management, strategic leadership and good grant making practice.

The successful postholder should be comfortable making proposals, suggesting alternative approaches and solutions, supporting the contributions of others, and advancing the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues and external partners as an integral element of the role. The successful postholder should be able to develop and maintain effective relationships with stakeholders, to pose and field questions of considerable complexity and sensitivity and use discretion in carrying out a constructive and effective dialogue; they will be comfortable with proposing ideas, engaging in productive debate, supporting the contributions of others, and in other ways advancing Battersea’s strategic interests.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th May 2025
Interview date(s): First stage interviews: 22nd May 2025; Second stage interviews: 28th May 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

A fantastic opportunity has arisen to play a vital role at Cure Parkinson’s, as our Research Grants Officer. This role will be responsible for supporting research scientists who are applying for grants or are carrying out funded research for us. This work is critical for us to achieve the charity’s main objective of funding Parkinson’s research to slow, stop and reverse Parkinson’s.

As our Research Grants Officer you will be comfortable building relationships and providing support for researchers. You will be an effective member of our pioneering Research Team, ultimately helping us to drive scientific discovery forward and bring us closer to a cure.

Do you have experience in creating and optimising personalised email and SMS campaigns? Are you an expert in executing omnichannel customer journeys and seeking a new challenge?

If so, you could be the Marketing Automation Manager we are looking for!

About the role

You will bring your expertise and experience of delivering automated omnichannel journeys to send the right message, to the right person, at the right time, in the media of their choice. You will bring your passion for utilising customer data to deliver personalised, targeted customer-centric marketing to deliver business goals.

Your responsibilities will include:

Working with the transformation team to build customer journeys in our new MarTech platform, Adobe, supporting building a bank of digital collateral, migrating existing communications into the new platform and ensuring all marketing activities conform to BHF brand.

Collaborating with internal teams to make the most efficient use of current customer data and how to use it to personalise within communications journeys. Whilst supporting on building audience segments and business rules for customer engagement.

Reporting on performance of communications and translating this information for wider stakeholders, utilising tools to understand conversions and customer behaviours to inform a marketing automation strategy to be shared with digital and other fundraising colleagues.

About you

To excel in this role, you will need:

• Strong understanding of omnichannel principles, alongside data segmentation and personalisation in digital communications
• Experience of integrated marketing automation platforms such as Adobe (desirable), dotdigital, Salesforce or Hubspot
• Proven ability to develop impactful creative and copy and experience designing, developing and delivering automated personalised customer journeys
• Experience of working with large data sets and utilising to improve customers lifetime value
• Skills in analytics and data visualisation tools
• Experience of project management and effectively using tools to support this such as Jira

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages with the first stage scheduled for w/c 26/5.

Please note that this role is known internally as “Digital Customer Journey Production Manager”

To support the Finance team with efficient and effective financial processing and financial controls, by holding responsibility for the various admin tasks within the team. To maintain close working relationships with other AKF (UK) employees and provide cover of key responsibilities for the Finance Officer (Expenditure) and Finance Officer (Income).

KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES

Financial administration

• Administration of the donations inbox, liaising with donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.

• Draft donation acknowledgement letters for donors to acknowledge donations received.

• Management of Raisers Edge donations management system, including:

review of potential duplicate donor records

ensuring documentation for Gift Aid donors

making edits and updates to donor records as and when required.

• Creation of a tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.

• Follow up with donors who have expressed an interest in Gift Aid.

• Liaising with the Comms team to ensure maintenance of supporters contact list.

• Digital archiving of paper-based records held within the Finance Department.

• Support Finance Managers with the organisation of the shared drive and the Sharepoint site.

• Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.

• Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).

• Download bank statements on a daily basis and save on the shared drive.

Financial controls

• Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis. • Reconciliation of properties bank accounts and deposit accounts on a monthly basis.

• Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.

• Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.

Financial processing

• Manage the corporate credit card process and user register, including onboarding of new users.

• Issue monthly credit card statements to staff members for their expenses submissions.

• Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.

• Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure). 

• Support the Finance Officer (Income) with quarterly donor pledge statements process.

• Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.

Supporting others

• Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.

• Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence

Qualifications

• Educated to A-Levels (desirable).

Experience

• Experience using Excel and MS Office suite.

• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively

• Experience of charity accounting and knowledge of such requirements (desirable).

Skills

• Highly organised with good administrative skills.

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders.

• Fluent in oral and written English.

• A commitment to high professional and personal standards and continuous improvement.

• Strong numerate skills with acute attention to detail.

• Ability to work under pressure, manage competing priorities and delivering to tight deadlines.

Knowledge

• Understanding of and appreciation for ADKN’s goals, values and ethics.

• Awareness of charity accounting, charity fundraising regulation and company legislation.

Application Details:

• Must have right to work in the UK.

•Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

Are you a proactive and process-driven person with a passion for meaningful global work, and the ability to juggle multiple responsibilities with ease? Harris Hill Charity Recruitment Specialists is looking for a Project and Finance Officer to join an impactful organisation that supports media freedom and ethical journalism across the globe. Based in London, with the flexibility of hybrid working, this full-time position is ideal for someone who thrives in a dynamic environment and wants to contribute to a cause that makes a real difference.

In this varied role, you will play a vital part in keeping our client’s projects and operations running smoothly. You will help draft budgets, track project spending, update timelines, manage supplier relationships, and support internal workflows and reporting. From supporting international training programmes and consultancy work to ensuring financial systems are up-to-date and compliant, you will be a go-to team member for both project coordination and finance administration.  You will also lend a hand in the day-to-day running of our office, keeping electronic records and collaboration tools organised, supporting policy and contract updates, helping with event logistics, and taking minutes at key meetings. Your contribution will help ensure that the charity’s global programmes are delivered efficiently and to the highest standards.

The ideal candidate will bring experience in administration or project support, ideally in the non-profit or media development sector. You will have experience with financial processes and budget management. Proficiency in Microsoft Office (especially Excel) and cloud-based collaboration tools is essential, as is a proactive, problem-solving mindset. To thrive in this role, you need to be a confident communicator with strong organisational skills, and you will be comfortable managing competing priorities and collaborating with teams across time zones.

To apply, please submit your CV and a cover letter detailing your experience and motivation.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About A4ID

Advocates for International Development (A4ID) is a CSO with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID achieves this vision and mission through its innovative pro bono broker service and larger strategic pro bono projects, in addition to its education and training programmes, thought leadership and policy work, and international Rule Of Law Expertise programmes and projects.

Purpose of the Role

The role of the Project Officer – CSO Services will lead on the coordination and management of international pro bono legal opportunities.. A key focus of this role is to engage with CSOs globally, to scope potential partners and areas which require, or would benefit from, pro bono legal assistance. This will support A4ID’s weekly pro bono projects and larger strategic projects.

The Project Officer – CSO Services will also manage larger strategic projects, which will include maintaining records, gathering feedback, reporting on progress internally, collaborating with other teams in need of relevant expertise, drafting external comms, and implementing other internal administrative tasks as necessary (e.g. updating software and implementing process changes).

Larger strategic projects involve working with multiple stakeholders (including large international CSOs, smaller local CSOs, large international law firms, smaller local law firms, and other delivery partners and legal experts) to effectively and efficiently deploy pro bono legal services to support the missions of respective CSOs. The Project Officer – CSO Services will work as part of the wider PBLS team on such projects.

On smaller brokerage projects, the Project Officer – CSO Services will establish connections with CSOs, identify potential areas for support and provide an initial scope of potential projects.

Reports to: Pro Bono Legal Services Lead (PBLSL)

Contract: FTC

Hours: Full-time, Hybrid working with a minimum of 1 day a week in the London Office

Work Permit: Required to have the right to work in the UK

To Apply

Interested candidates are requested to send a CV and cover letter. The cover letter must include why you are interested in this job, how you match the person specification and provide specific examples from your professional experience, skills and knowledge.

Closing date: 1 June 2025.

We're looking for a passionate Marketing & Fundraising Executive to join our charity team and spearhead innovative strategies that will transform the lives of street dogs in Thailand.

Your role will be pivotal in representing and communicating everything Jai to Ministry of Sound Group partners, managing communications with our members, event partners, and other stakeholders, and keeping our website and blog vibrant and upto-date.

You will be developing marketing and fundraising strategies that inspire donors.

You'll support our Thai agency on public campaigns and the Regular Giving initiative, driving legacy programs that leave a lasting impact.

You will engage and retain one-off and regular donors through effective acquisition and stewardship, increasing donations and cultivating major donor relationships.

You'll oversee newsletters, website updates, and blog management and lead the Sponsor A Dog initiative, providing quarterly updates that will warm donors' hearts.

You will work to expand Jai’s presence on TikTok, YouTube, and other sites, leveraging your expertise in Google Ads and paid search. You will also maximize Jai’s corporate exposure through strategic LinkedIn postings.

Operationally, you'll develop and manage the CRM database, possess a solid understanding of WordPress and website SEO. Experience with Meta Business Manager and ad management would be ideal.

You will collaborate with The Ministry Marketing Manager on member communications and updates, supporting at events with enthusiasm and dedication.

Location: West London Welcome centre, Hammersmith, London 

Supervised by: West London Welcome Senior Caseworker 

Salary: £36,000 per annum (pro-rata)

Contracted working hours: Maternity Cover up to 12 months - part-time at two or three days a week

Start date: Flexible, but ideally in the first week of July 2025

Staff benefits: Generous sick pay and annual leave, delicious free lunches, beautiful workplace with garden

Main purpose of role: To effectively support refugee, asylum-seeking and migrant members of the West London Welcome (WLW) community with casework and advice on a range of issues and work collaboratively with other staff and volunteers in our advice team.

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Job Description

Duties

• To provide advice and casework support within the WLW advice team to our community members on housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support.

• To support our members to understand their rights and entitlements in the areas of housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To ensure that casework records are compliant with WLW policies and procedures.

General Duties

• Work collaboratively within the WLW advice team to develop the team’s shared skills and knowledge and provide each other with support.

• Help build positive, collaborative relationships with other local and national organisations supporting refugees, asylum-seeking people and migrants.

• To gather data to contribute to the monitoring, evaluation of and reporting on WLW’s work for fundraising, communications, advocacy and reports.

• To attend staff meetings.

• To support with operational and general needs of the charity and staff team, such as with Felix Project groceries delivery, occasional Gail’s collection, and generally helping when and where required when extra help is needed.

• To attend WLW community events and activities when required.

• To support and promote diversity and equality of treatment of our community at WLW.

Person Specification

Experience

• Essential: Experienced in advising and performing casework on housing/homelessness and benefits and other related issues for people newly granted refugee status and others with the right to remain in the UK.

• Essential: Experienced in advising those in the Home Office asylum system.

• Desirable: Immigration Advice Authority (IAA) Level 1 or Level 2 qualified in Asylum and Protection or Immigration.

• Essential: Up-to-date knowledge on one or more of the following issues: housing (particularly for refugees and asylum-seeking people), benefits, asylum support, immigration, community care, health, or related issues.

• Essential: Demonstrable commitment to migrant justice, anti-racism and equal opportunities for all.

• Desirable: Certificate in Generalist Advice work or equivalent qualification, or equivalent level of experience and skill. 

• Desirable: Lived experience of refuge or migration.

Skills

• Essential: Ability to build collaborative relationships with a wide range of people from diverse backgrounds, quickly establishing high levels of trust.

• Essential: Excellent oral and written communication and negotiation skills.

• Essential: Ability to communicate sensitively with vulnerable people.

• Essential: Effective time-management skills and ability to prioritise own workload.

• Essential: Ability to work flexibly and adapt easily to quickly-changing and challenging situations.

• Essential: Understanding of safeguarding and Equality and Diversity, and ability to challenge discriminatory behaviour.

• Desirable: Able to speak a language other than English that is widely spoken by refugee and asylum-seeking communities in London, such as Farsi, Arabic, Spanish, Tigrinya or Amharic.

Personal attributes

• Essential: Energetic, compassionate and empathetic.

• Essential: Ability to work quickly and efficiently.

• Essential: Be an excellent, confident, friendly, and fluid communicator, with the ability to connect quickly with people with ease.

• Essential: Understanding of working within professional boundaries.

• Preferred: We would ideally like the post-holder to live within a West London borough, in order to easily perform on-site casework, but this is not required.

A great opportunity to join RCJ Advice, a Citizens Advice and Law Centre, based at the Royal Courts of Justice in London, as part of our Legal Aid service.

Legal Aid is a lifeline to many people who need legal advice but can’t afford a lawyer. This vital role will manage the billing and related administration of our Legal Aid Contracts in Housing Law, Family Law, and our Housing Loss Prevention Advice Service (HLPAS). The role will primarily focus on:-

• Managing the billing process for our Legal Aid contracts.
• Preparing case files for licensed work and inter partes billing
• Liaising with cost lawyers to ensure prompt preparation of licensed work billing & inter partes bills
• Facilitating the costs recovery process where costs have been awarded
• Preparing and submitting LAA returns for controlled work – Legal Help, HLPAS In Court Duty Scheme, HLPAS Early Legal advice and escape fee cases.

You will come with experience of preparing and processing legal aid billing and private billing; experience of using the Legal Aid Agency portal; excellent skills in IT; strong interpersonal skills and an ordered approach to your work.

The country’s leading transport charity, Campaign for Better Transport has worked for more than 50 years to improve transport, tackle climate change and create a more inclusive society. We are looking to appoint a highly motivated and experienced Supporter Engagement Manager to join our dedicated income generation team on a 12-month, fixed-term contract.

The Supporter Engagement Manager will lead the acquisition, retention and development of individual donors through our multi-channel campaigns, ensuring growth in our donor base and engagement with our supporters. You will use data insights to optimise fundraising strategies and enhance the supporter experience.

The successful candidate will have a minimum of two years’ experience in direct marketing and individual giving, with strong copywriting, budgeting and project management skills, and proficiency in CRM systems and data analytics. They will have a good working knowledge of GDPR and IoF Codes of Practice.

Key responsibilities include:

• Planning, managing and executing the delivery of the Supporter Engagement Programme, including supporter acquisition, retention and uplift through all on- and offline direct marketing channels
• Leading fundraising initiatives such as seasonal appeals, matched funding and legacy giving
• Maintaining all supporter records on the database

This is flexible working position, with at least two days per week spent in our London office.