Office jobs
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (25 days starting as a standard)
- Flexible working and much more!
The Role
What will I be doing?
- Supporting the Manager- Teaching Workforce in the development of a report on Recruitment, Retention and Retraining physics teachers in further education
- Supporting the development of relationships with key stakeholders in the education sector, including curating key networks such as the Initial Teaching Training community
- Undertaking activities to support the development of a robust research and evidence base around: the factors underpinning the health of the physics teaching workforce and how best to create the conditions for this to thrive
Projects you work on may include:
- Curating and supporting stakeholder networks, including the Initial Teacher community
- Recruitment, Retention and Retraining Physics Teachers in Further Education report
Who will I work with?
- Manager- Teaching Workforce
- Supporting the ITE lead community
- Marketing and Communications
- Policy and Public Affairs
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
- Experience of working in a project-based environment with significant internal and external stakeholder interest. Note that formal project management qualifications are not a requirement.
- Experience working in a strategy, policy or public affairs-related background.
- Co-ordination of project budgets, liaising with project and finance leads
Nice to have
- An understanding of relevant aspects of the education policy landscape
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.



Division: Charity
Team: Volunteering
Location: Cannock
Contract Type: Full-time, Permanent
Salary: £27,000 - £33,000 per annum - Depending on Experience
About Newlife
As one of the UK’s leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.
Across the whole of Newlife, our teams are crucial to our success – it’s not just a job; here you’ll be helping us to change lives every day.
Role Purpose
As the Volunteer Centre Team Leader, you will be responsible for the effective day-to-day running of our on-site Volunteer Centre in Cannock. This inclusive, vibrant space welcomes up to 32 volunteers daily (Monday to Friday), supporting the preparation of stock donated by retail partners for sale in our 9 UK charity shops.
You’ll lead a small team of Volunteer Support Assistants, coordinate volunteer activities, oversee quality and safety standards, and help cultivate an environment where every volunteer feels valued and supported. This hands-on role also includes some physical work, such as moving stock and roll cages.
Key Responsibilities
- Oversee the daily operations of the Volunteer Centre.
- Line manage and support three Volunteer Support Assistants.
- Supervise and guide volunteers, including corporate and group volunteers.
- Allocate tasks and stock appropriately, considering individual skill levels and abilities.
- Ensure accurate processing of stock according to guidance.
- Promote and maintain a safe and inclusive environment through adherence to safeguarding and health & safety policies.
- Maintain volunteer records, including contact information, training logs, and hours volunteered.
- Support volunteer recruitment, onboarding, and training.
- Ensure all required equipment is available and in working order.
- Assist in planning and delivering volunteer events, recognition initiatives, and engagement activities.
- Represent Newlife at volunteer recruitment and engagement events.
- Participate in physical tasks involving stock movement (e.g., lifting cartons, pushing cages).
Person Specification
Knowledge & Experience
- Proven experience in a supervisory or leadership role.
- Experience working with volunteers or within the charity sector is desirable.
- Understanding of inclusive volunteering and working with individuals of varying abilities.
Skills
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Confident in building positive relationships with volunteers and colleagues.
- Organised with strong problem-solving skills and the ability to work under pressure.
- Detail-oriented and capable of following procedures accurately.
- Proficient in Microsoft Office and comfortable using databases and digital systems.
- Understanding of volunteer legislation and safeguarding practices.
Attributes
- Passionate about volunteering and creating opportunities for others to learn and grow.
- Empathetic, respectful, and adaptable in communication with diverse groups.
- Professional, dependable, and committed to confidentiality.
- A collaborative team player who leads by example.
Other Requirements
- Willingness to adhere to internal policies, including Health & Safety, safeguarding, and equality & diversity.
- Commitment to Newlife’s mission, values, and unique culture.
- Flexible approach and willingness to undertake training and development.
- Enhanced DBS check required for this role.
What We Offer
- The opportunity to make a real difference in the lives of disabled children and their families.
- A supportive and inclusive working environment.
- Opportunities for professional development and growth.
To Apply:
Please submit your CV and a covering letter outlining your interest in the role and how your experience aligns with the person specification.
REF-223414
The UK’s largest charitable provider of specialist equipment for disabled children.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a caring, dynamic and highly motivated Service Manager to join our established team in South Manchester.
Our office is based in Withington, with the services being based over six sites in South Manchester, which operate under a small community-based team. As Service Manager, you will lead the operational management of our exceptional South Manchester services, which have been developed over the past 30 years to meet the needs of people who require mental health support, with other related needs. These services have an exceptional reputation and have offered excellent support for over 25 years - three of these services are women’s gender-based accommodation.
You will oversee a small CQC registered women’s service, which has recently been rated Good at inspection. There will be full corporate support to assist with this role, and you will ensure that our services are of the highest quality. In conjunction with the Director, you will lead the South Manchester senior team. Your role will be to ensure that the service users/ tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will also oversee successful provision of our established and well-regarded contracts with Manchester City Council.
This role is typically 37.5 hours per week, but we would consider a part time contract of no less than 30 hours per week. There are great career and development opportunities within this role, and full support and training will be offered.
About You:
· Above all you will be warm, able to engage and approachable
· You are an inspiring and “hands on” leader
· You will be an adept communicator both verbally and in writing
· You will be an excellent problem solver
· You will be confident and approachable
· You will be professional, responsible and accountable
· You will show low expressed emotion and be collaborative and emotionally resilient
· You will be intelligent, questioning, analytical and observant with a high attention to detail
· You will be an excellent team player
· You will have good technical skills and be IT literate
· You will have a keen interest in learning and will be interested in attending training pertinent to your role
Knowledge and Experience:
· You will have experience working with individuals with mental health needs.
· You will be a highly effective communicator able to create balance between boundary and patient, with an inclusive and sensitive approach
· You will understand the potential impact of behaviour upon staff and have knowledge of trauma informed approaches.
· You will have experience and understanding of risk assessment, review, management and mitigation
· You will have excellent organisational and planning skills
· You will have excellent record keeping skills and understand the impact of poor record -keeping
· You will understand the importance of developing and maintaining team dynamic
· You will understand the importance of care, compassion, communication, courage, competence and commitment
Gender is considered to be an occupational requirement. – Equality Act 2010
Vacancy Reference Number: 71924
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
Creative Support is a not for profit provider of person centered care and support





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Sense.
We’re here to break down barriers alongside disabled people with complex needs. As we start to develop and deliver an ambitious three-year plan for Sense’s future, we are looking for a chief strategy and governance officer – a senior leader with a strategic experience, inclusive values, and a commitment to impact.
About the role
As our chief strategy and governance officer, you’ll report directly to the chief executive and play a key leadership role as part of Sense’s chief officers’ group. You’ll lead business planning, performance, risk, governance, safeguarding, health and safety, internal audit and project management across the charity—ensuring strategy and delivery are aligned at every level.
You’ll also serve as company secretary and oversee our legal and regulatory compliance with the Charity commission and Companies house, while championing an inclusive approach to governance that empowers disabled people with complex needs. With a team of senior leaders reporting into you, you’ll shape culture, drive improvement, and model the leadership values that make Sense a truly people-centred organisation.
This is a hybrid role based from either Birmingham or London, with frequent travel.
What you'll do
- Lead the delivery of Sense’s strategy through robust business planning and performance frameworks.
- Oversee impact measurement and risk management, enabling evidence-led decision-making.
- Act as company secretary, ensure legal and regulatory compliance and high-quality support for our board of trustees and their committees.
- Provide executive leadership of safeguarding and health and safety, fostering a proactive culture of learning.
- Create an environment for project and programme management across Sense that enables clear oversight of delivery through a values-led Project management office.
- Manage internal audit via external providers, ensuring assurance and continuous improvement.
- Collaborate closely with the CEO and board of trustees, providing insight, coordination, and strategic guidance.
- Drive inclusion, equity and sustainability throughout the organisation’s leadership approach.
About you
We’re looking for an experienced, values-driven leader who is:
- Strategic and analytical, with senior-level experience in governance, performance or organisational leadership.
- Highly organised and insightful, with a strong grasp of business planning, impact reporting and risk.
- Experienced in governance leadership, ideally with charity or regulated services knowledge and company secretary experience.
- Confident working with senior stakeholders, including boards, executives, and regulatory bodies.
- Committed to inclusion and the social model of disability, with a track record of embedding equity and diverse perspectives in strategy and operations.
- Digitally confident, with strong understanding of data protection, information governance, and the role of technology in transformation.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close recruitment at any time.
Sense is committed to safeguarding and promoting the welfare of disabled children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and disabled people.
Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values
The West Midlands Synod of the United Reformed Church (based in Yardley), is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.
The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.
We are looking for someone who:
- has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
- has some knowledge of charity procedures
- is a team player and is used to working collaboratively
- possesses effective oral and written communication skills
- possesses sound IT skills
- has a willingness to work within the Christian ethos of the United Reformed Church
- can work flexibly with some evening and weekend work
In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme.
We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.
Closing date for applications: 9am on Monday 8 September 2025. Interviews will be held in the week beginning 15 September 2025.
The client requests no contact from agencies or media sales.
Education Officer – Prevention
This is an exciting opportunity to join a national homelessness charity to lead the delivery of our homelessness prevention education programme in the North West as our Education Officer – Prevention.
Position: Education Officer – Prevention
Location: Based in our Manchester office, with frequent travel across the North West
Contract: Permanent
Hours: Full time, 37.5 hours per week
Salary: £29,242 per annum plus pension and other benefits
Closing Date: Sunday 24th August 2025
About the Role
As Education Officer, you will coordinate and deliver the Education Programme across schools, colleges, and youth settings in the North West. The programme aims to prevent youth homelessness through engaging workshops, assemblies, and group sessions that explore topics such as healthy relationships, conflict management and homelessness awareness.
Working closely with the National Education Programme Manager, you will also support the development of new resources and manage relationships with partner institutions. You will be responsible for marketing the programme, delivering high-impact sessions, and generating income through partnerships with educational settings.
This is a fantastic opportunity to join a dynamic team working at the forefront of youth homelessness prevention.
Key responsibilities include:
- Leading the delivery of education workshops and assemblies to young people aged 11–18
- Designing high-quality, engaging resources aligned with national curriculum and tailored to local needs
- Building strong partnerships with schools and colleges to promote and deliver the programme
- Recording and evaluating delivery to ensure effectiveness and continual improvement
- Training and supporting volunteers, including young people with lived experience
- Representing the charity at regional and national events
- Occasionally delivering sessions or attending meetings out-of-hours, with time off in lieu provided
About You
You will need to have the following skills and experience:
- Excellent communication skills and confidence delivering to large groups
- Experience working with children and young people, especially on sensitive issues
- Ability to build strong professional relationships with education staff and stakeholders
- Proven experience in designing educational content and facilitating interactive sessions
- Strong organisational and time management skills
- Self-motivated with a proactive approach and ability to work independently
- Good knowledge of safeguarding procedures and ability to apply them
- Competence in digital tools and content creation
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Flexible working model for suitable roles
- 26 days annual leave rising to 30 after five years of service
- Family-friendly leave policies including maternity, adoption, parental, and carers leave
- Auto-enrolment pension with employer contributions up to 7%
- Employee Assistance Programme and health support app
- Discount vouchers for gym, retail, food & drink, travel, electricals and more
- Cash benefit plan including cover for dental, optical, hospital stays and more
- Death in service (4x salary)
- Legal Advice Line
About the Organisation
The Organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in preventing homelessness, building resilience, and creating opportunities in education, employment and volunteering across the UK – from Newcastle to London, Greater Manchester to the South Coast.
You may have experience in areas such as: Education Project Coordinator, Youth Engagement Officer, Schools Programme Officer, Prevention Officer, Workshop Facilitator, Learning and Engagement Officer, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Future Talent supports gifted young musicians from low-income backgrounds across the UK. Join them as their next CEO and lead a mission where powerful storytelling and purposeful fundraising drive lasting impact and unlock potential every day.
Applications close: 9 a.m. Monday 8th September 2025
Location: Hybrid/London SW9 6DE (2 days per week in the office)
About Future Talent
Founded in 2004 by the Duchess of Kent and Nicholas Robinson OBE, Future Talent exists to break down barriers, create opportunities, and harness the transformative power of music to change the lives of young musicians across the UK.
With over 4.2 million children living in poverty in the UK, too many gifted young musicians are held back by a lack of access and support. We envision a future where all musically talented children, regardless of background, are empowered to thrive.
Our work is made possible through the generosity of major donors, trusts & foundations, corporate partners and sponsors, and individual supporters, whose contributions and support make our programmes possible, creating vital opportunities for young musicians.
About the role
As CEO, you will provide strategic and operational leadership to ensure we can support more young musicians across the UK.
This is a hands-on, externally facing leadership role that combines fundraising, advocacy and organisational strategy. You’ll work closely with our committed Board of Trustees, expert Advisory Group and small, passionate staff team to:
- Lead high-value fundraising activity, strengthening and diversifying our income from major donors, trusts and foundations, and corporate partners
- Build partnerships across the music, education, funding and philanthropic sectors
- Increase the charity’s visibility and voice on a national level
- Lead a high-performing, inclusive team culture
- Ensure the charity’s long-term financial sustainability and operational resilience
This is a fantastic opportunity for someone who is ambitious and excited about the impact Future Talent can have, and who brings the strategic fundraising expertise, day-to-day energy and stakeholder management skills to make that ambition a reality.
Who we are looking for
We’re looking for a confident, collaborative and energetic leader with experience working in a small charity environment and a passion for supporting young people and driving social change.
You don’t need to have been a CEO before; this could be your first time stepping into the role. What matters is that you bring the right leadership experience, values and ambition to take Future Talent forward.
You will bring:
- Proven success in delivering significant fundraising results and income growth, particularly with major donors, trusts and foundations and/or corporate partners
- Strong relationship-building skills and experience representing an organisation externally, including to funders and philanthropic partners
- Strategic leadership experience, with the ability to lead organisational growth and change
- A people-centred leadership and management style that fosters inclusion, collaboration and high performance
- Financial and operational acumen
While your background could be in youth, arts, music, education, or another area of the charity sector, a personal interest or hobby in music would be a welcome bonus.
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close at 9 a.m. Monday 8th September 2025.
Role: Head of Data and Digital Innovation
Hours: 37 hours per week
Contract: Permanent
Salary: £55,690 - £62,682 per annum
Closing date: Tuesday 26/08/2025 at 9:00am
Interview Date: Thursday 04/09/2025
Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.
We are proud to offer a wide range of benefits, including:
· A warm and welcoming working environment,
· 35 days annual leave inclusive of bank holidays, increasing with length of service,
· Contributary pension scheme,
· Free car parking,
· Subsidised lunches,
· Cycle to Work Scheme,
· Shopping, leisure and holiday discounts,
· On demand GP,
· Westfield Health Health Cash Plan,
· Life Assurance,
· A range of Wellbeing initiatives.
The available role
We are looking for a collaborative and inspiring leader, committed to fostering innovation, accountability, and continuous professional development. Someone who is resilient, adaptable, and comfortable operating in dynamic, complex environments where digital transformation is a strategic priority.
With responsibility for a small team of three, as Head of Data & Digital Innovation, you will provide strategic leadership across the hospice’s IT infrastructure, information governance, risk management, and data functions.
The successful candidate will:
- A minimum of master’s level education or equivalent demonstrable experience directly relevant to digital innovation and IT infrastructure management.
- Extensive experience leading technical IT teams.
- Demonstrable expertise in troubleshooting and resolving complex IT challenges across hardware, software, and network environments.
- Proven experience managing IT resources, budgets, projects, and vendor relationships.
- In-depth working knowledge of Information Governance, data protection regulations (e.g., GDPR), and cyber security principles.
The role is available 37 hours per week, Monday – Friday, 8.30am – 4.30pm (Friday 4pm finish), on a salary of £55,690 - £62,682 per annum. The role is office based with occasional home working.
The role may need to work the occasional evening or weekend when there is a specific business need, but advanced notice of this is usually provided. Time off in lieu is provided.
How to apply
Applicants should submit up to date CV with a supporting statement setting out how you meet the criteria for the role to Human Resources.
The deadline for applications is Tuesday 26 August 2025 9:00am. Interviews will be held at Wigan and Leigh Hospice on Thursday 04 September 2025.
If you have not heard from us within two weeks after the closing date, this will mean you have been unsuccessful this time.
Successful appointments will be subject to Disclosure and Barring Services Check (DBS) check.
About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals’ physical, social, spiritual and emotional needs.
We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
The client requests no contact from agencies or media sales.
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!
Position: Case Handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: £34,099 to £39,631 per annum
Contract: Permanent
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
Closing Date: Monday 08 September at 10am.
About the Organisation
Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re set to launch a new organisational strategy in the autumn, and as part of this, we have ambitious plans to grow both our brand awareness and our income; to support the impact we can have for people affected by breast cancer. We’re recruiting for a senior marketing and communications planning and measurement manager to join the charity’s newly created brand, marketing and communications team and play a critical role in achieving these strategic ambitions. This new role will be pivotal in supporting our ambitions to build brand awareness, drive income and engagement.
It's an exciting time to be joining this talented and ambitious team in this new role and to deliver a new way of working across marketing and communications; to manage the development, implementation and measurement of an integrated marketing and communications plan. It will take a centralised view across the organisation, working closely with internal stakeholders to ensure that our marketing and communications reflect and deliver on our strategic ambitions and fully align with our brand persona the ‘determined leader.’
This role will be the principal contact for our media agencies to ensure all activity is strategically aligned, well-timed and has maximum impact. Within this, the role will have a focus on our digital marketing, ensuring we are maximising the value of our investment, horizon scanning and building digital marketing capability across the charity.
About you
This is an important role for Breast Cancer Now and one which requires relevant experience and passion for planning integrated, multi-channel marketing and communications strategies.
The role provides a great opportunity to work with communications channel specialists and marketing stakeholders across the charity, to coordinate and align outputs to our integrated plan. You’ll also act as the key contact to our media agencies, ensuring briefing, optimisation, measurement and evaluation processes are robust.
To work truly cross organisationally, you’ll possess excellent interpersonal and consultative skills and be adept at building and managing positive working relationships with people at all levels. You’ll also have strong project management experience, to support the implementation of new planning processes. And you’ll be experienced in using audience data and insight to develop successful marketing and communications strategies, along with performance data to monitor and maximise impact.
But most of all, you’ll be as passionate and ambitious as we are about making a significant difference for people affected by breast cancer.
If this sounds like you, we’d love to hear from you!
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Monday 1 September 2025 5pm
Interview date
First round interviews: Wednesday 10 and Thursday 11 September 2025
Second round interviews: Week commencing 15 September 2025
We reserve the right to close this advert early and subject to volume of applications. If you’re interested, please submit your application as early as possible.
Harris Hill is delighted to be working with a leading LGBTQ+ charity in their search for a passionate and experienced Individual Giving Manager. This is a unique opportunity to take ownership of a developing Individual Giving programme and help shape its future during a pivotal moment for the organisation.
The charity works at the forefront of supporting LGBTQ+ people who have experienced abuse and violence, including domestic abuse, hate crime, and so-called conversion practices. Their work is community-led, trauma-informed, and deeply impactful.
About the Role
Location: Hybrid – London office with flexibility for majority remote working
Salary: £39,534 - £42,594 (including Inner London Weighting) – some flexibility at the top end for an exceptional candidate
Contract: Permanent
Hours: Full-time, 35 hours per week
Reporting to: Head of Fundraising and Communications
The Individual Giving programme is in its early stages, having launched in October 2023. Some initial foundation-building and activity has been completed, and the organisation is now seeking an Individual Giving Manager to develop and grow this function into a key fundraising stream.
This role is perfect for an ambitious fundraiser who is ready to build a programme from the ground up and who is motivated by the opportunity to deliver meaningful change for LGBTQ+ communities.
Key Responsibilities
- Develop and implement a robust Individual Giving strategy to support fundraising growth over the next three years.
- Lead on digital fundraising, including paid social, paid search, and email campaigns.
- Manage donor acquisition and retention activity, optimising supporter journeys and testing new approaches.
- Collaborate with the communications and frontline teams to create compelling fundraising content.
- Support the use and development of Salesforce CRM for fundraising purposes.
About the Candidate
The successful candidate will bring proven experience in Individual Giving and be ready to take the lead on a growing programme. Key qualities include:
- Experience of developing and delivering successful Individual Giving strategies.
- Strong knowledge of digital fundraising and supporter journeys.
- Excellent communication and storytelling skills.
- Experience using fundraising databases (Salesforce preferred).
- Understanding of and commitment to LGBTQ+ rights and equity.
- A self-starter with the resilience to thrive in a mission-driven environment.
There is no line management responsibility at present. The role sits within a Fundraising and Communications team of three.
Interview Process
The selection process will involve a two-stage interview, including a panel discussion and a task-based assessment.
Please note: applications are being reviewed on a rolling basis, and the vacancy may close early if sufficient suitable applications are received. Early application is strongly encouraged.
To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.
For a full job description and details on how to apply, please contact Hannah at Harris Hill on
Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion
Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.
This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.
What you’ll do:
- Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
- Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
- Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
- Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
- Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.
What we’re looking for:
- Proven experience in managing advice services or
- Demonstrable experience as a senior advisor with supervisory responsibilities
- Strong leadership skills and ability to support geographically dispersed teams.
- Knowledge of the health, social care, and welfare rights landscape.
- A confident communicator with excellent organisational and problem-solving skills.
- Commitment to equality, dignity, and independence in later life.
- Ability to travel independently across the Mid Mersey region.
Why Age UK Mid Mersey?
- Be part of a well-respected charity with a strong local presence and national backing.
- Work in a role that brings positive change to vulnerable older people every day.
- Benefit from supportive management, development opportunities, and a collaborative team culture.
- Help shape a service that’s responsive, inclusive, and life-changing.
Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.
Application Process:
- Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
- Detail how your skills and experience meet the Job Description and Person Specification.
- If you need support to apply in an alternative format, please contact us.
Important Notes:
- We use anonymous shortlisting to support equity, diversity and inclusion. Your personal details will be excluded prior to shortlisting.
- Please provide your full work history, including explanations for any gaps.
- If offered the post, we will require two employment references, including your current or most recent employer.
- The post is subject to an Enhanced DBS Certificate.
- Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.
Closing Date: 23:59 on 28th August 2025
Interview Dates: Interviews will be held 3rd & 4th September 2025
Age UK Mid Mersey exists to promote improved quality of life and empowerment for people aged 50+ and their carers.


The client requests no contact from agencies or media sales.
Project Worker - Mockingbird
Making a Difference in Foster Care!
We are seeking a dedicated and passionate Project Worker to support and sustain the Mockingbird programme across the UK. This is an exciting opportunity to work directly with fostering services, making a meaningful impact on the lives of children and young people in care.
Position: Project Worker – Mockingbird
Salary: £32,480 – £37,555 per annum (plus London weighting if applicable)
Location: Home base in the North of England/Midlands with travel required throughout the UK.
Hours: Full time, 35 hours per week
Closing date: Wednesday 27 August 2025, 12 noon
Interview dates: Thursday 4 September 2025 (held in person in Leeds)
About the Role
As a Mockingbird Project Worker, you will play a vital role in expanding and embedding the Mockingbird model—a ground-breaking, evidence-informed approach to foster care. You will provide direct support and quality assurance to fostering services, helping them implement, grow, and sustain Mockingbird constellations.
You will:
- Deliver remote and in-person support, training, and guidance to local fostering teams.
- Build strong, trust-based relationships with delivery partners and stakeholders.
- Ensure quality assurance through coaching, ongoing assessment, and resource development.
- Contribute to the design of training content and programme events.
- Represent the Mockingbird programme internally and externally, championing its benefits and impact.
- Support the operational delivery of the programme across the UK.
About You
We're seeking individuals who are:
- Passionate about improving the lives of children and young people in care.
- Experienced in training, coaching, or project work within fostering or children’s services.
- Skilled in relationship-building and confident working across multidisciplinary teams.
- Organised and self-motivated, able to manage a varied workload and travel regularly.
- Familiar with children’s social care policy and practice (fostering knowledge is a strong advantage).
- Committed to equity, diversity, and inclusion.
Essential:
- Experience delivering training and support both online and in-person.
- Strong interpersonal and communication skills.
- Confident IT skills, including Microsoft Teams and Office 365.
- Willingness to travel and work flexibly across your region.
Desirable:
- Understanding of the Mockingbird model.
- Experience working with foster carers, local authorities, or independent fostering agencies.
- Lived experience of the care system.
About the Organisation
As the UK’s leading fostering charity, they work with fostering services and foster families to transform children’s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters.
What We Offer
- 38 days annual leave (including bank holidays)
- Flexible and hybrid working arrangements
- Enhanced maternity, adoption, and sick pay
- Pension scheme and life assurance
- Employee Assistance Programme (24/7)
- Season ticket loan
- Eye care contributions
Other roles you may have experience in could include: Project Officer, Project Manager, Project Lead, Family Support Worker, Children’s Project Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, Constellation Support Lead.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Join Marie Curie as our next Corporate Partnerships Manager and help us deliver partnerships that change lives for people affected by terminal illness and bereavement.
You’ll take the lead on managing several six-figure corporate partnerships, ensuring they thrive and grow. You’ll be working with major corporate partners to deliver transformational partnerships to develop creative, commercially strong initiatives that increase income, raise awareness, and create lasting societal impact. You’ll collaborate across Marie Curie and with partner organisations to deliver successful fundraising, marketing, PR, and event activity, while spotting new opportunities to strengthen and renew relationships.
What you’ll be doing
- Lead the day-to-day management of several major corporate partnerships.
- Develop creative, commercially strong initiatives to increase income and awareness.
- Build strong relationships with partners, inspiring them to support our cause long-term.
- Track, report and evaluate partnership performance against KPIs and financial targets.
- Represent Marie Curie at partner events, occasionally outside normal working hours.
- Collaborate with colleagues across fundraising, marketing, PR and philanthropy to drive growth.
We’re looking for someone who’s:
- Experienced in managing and developing high-value corporate partnerships.
- Creative, commercially minded and able to turn ideas into impactful action.
- Comfortable analysing performance against KPIs and financial targets.
- Skilled in building trusted relationships with a wide range of stakeholders.
- Confident in delivering high-quality fundraising, stewardship and communications plans
We welcome applications from candidates who may not meet every requirement but bring strong transferable skills and the drive to succeed in this role. Whether your experience comes from the charity sector, private sector, or elsewhere, we value diverse perspectives and backgrounds.
Please see the full job description here
Application & Interview Process
- As part of your online application, you will be asked to attach your CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Thursday 28th August 2025 (we encourage early applications, as we'll be reviewing and interviewing candidates throughout the campaign.)
Salary: £36,900 - £41,000 (plus London weighing where applicable £3,500)
Contract: 12 month FTC, full time
Based: Homebased with monthly travel to the London Office
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments.
Be part of something transformational!
At Parkinson’s UK, we’re on a mission to drive groundbreaking change for people affected by Parkinson’s and we need a dynamic Trusts and Statutory Lead to help make it happen. If you can spot opportunities others miss, inspire a high-performing team, and secure game-changing funding, this is your chance to lead a pivotal income stream at a time of real growth and ambition.
About the role
We’re looking for an ambitious and strategic leader to take our Trusts and Statutory fundraising to the next level. As Trusts and Statutory Lead at Parkinson’s UK, you’ll drive the development and delivery of strategies that grow sustainable income and secure major grants for the charity’s most important priorities.
You’ll lead a talented team of nine (including four Managers), creating a culture of collaboration, creativity, and high performance. By inspiring your team and working closely with colleagues in the wider High Value function and across the charity, you’ll open new doors to funders, deepen existing relationships, and champion innovative approaches to securing transformational support.
This is a pivotal role in achieving our ambition to deliver a step change in income. You’ll be a visible and confident ambassador for Parkinson’s UK, engaging senior staff, trustees, and volunteers in building high-value partnerships that make a lasting difference for people affected by Parkinson’s.
What you’ll do
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Develop and deliver ambitious, evidence-based strategies to maximise income from trusts, foundations, and various statutory grantmakers.
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Oversee the cultivation of key funders and senior volunteers, unlocking networks and securing long-term, high-value support.
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Lead senior staff and volunteers in building relationships with trusts and statutory funders, identifying opportunities for growth and adopting fresh, innovative approaches to fundraising.
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Work across the charity to identify funding opportunities and ensure our programmes and projects are well-positioned for support.
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Create compelling, outcomes-driven funding proposals that clearly demonstrate impact and inspire transformational giving.
What you’ll bring
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Proven experience of trust and/or statutory fundraising at a strategic level
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Proven ability to identify and present compelling multi-year fundable proposals including complex project budgets and fundraising targets
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Strong leadership skills including leading dispersed internal project teams towards clear goals, and to prioritise and communicate organisational updates
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Experience of successful line management, overseeing, mentoring and developing skills of team members
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Experience managing an annual income budget (£1m+) including monitoring activity, performance and re-forecasting
This is an exciting time for Parkinson’s UK and we would love you to join us.
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held in person at Parkinson’s UK Head Office in Central London on 18th September
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
