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The Haemophilia Society, London (Hybrid)
31000
We are looking for a passionate fundraiser who can take ownership of our fundraising and empower our members in their fundraising ventures
Posted 6 days ago Apply Now
Closing today at 23:30
Tearfund, Teddington (On-site)
£39,934 per year
Posted 3 weeks ago
Caritas Care, Preston, Lancashire (On-site)
£77,744 - £83,546 per year
Posted 1 week ago
Closing in 5 days
Charity People, London (Hybrid)
Up to £33000 per annum
Posted 2 days ago Apply Now
Cancer Support Yorkshire, Bradford (Hybrid)
£31,500 pro rata
Posted 1 week ago
Closing in 4 days
New Economics Foundation, Lambeth (Hybrid)
£56,477 - £68,268 per year
Posted 3 weeks ago
Royal Geographical Society, Multiple Locations (On-site)
£26,035 - £26,675 per annum FTE
Posted 2 weeks ago
Page 48 of 62
Central London, England (Hybrid)
£24,664.12 pro rata
Contract (Fixed term to 31st March 2026 with the possibility of extension dependent on funding )
Job description
Helpline Advisor (Full-time)
 

About the role

 
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
 
About you
 
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
 
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
For more information on this role please download the attached job description.
 
Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to 31st March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,664.12 pro rata - not including London Weighting (£28,876.12 pro rata including London Weighting)
 
Closing Date: Applications should be submitted by 12 noon 24th September 2025.
Interviews will be held on 2nd and 3rd October 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
 
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
 
REF-223630
Posted by
Galop View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 August 2025
Closing date: 24 September 2025 at 23:59
Job ref: 223630
Tags: Advice / Information