Office management volunteer volunteer roles in weybridge, surrey

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

We're looking for organised and enthusiastic individuals to join us at Urban Youth as a Volunteer in a Remote Role, supporting our Back Office functions, where you will play a crucial role in supporting our mission to make a meaningful impact on young people’s lives across London.

What Help We Need?

1. Administration

• Keeping accurate records of participants and activities.

• Managing schedules for events, sessions, and staff/volunteers.

• Preparing budgets and monitoring expenses.

• Maintaining compliance with legal and regulatory standards.

2. Human Resources or Volunteer Coordination 

• Recruitment and training of volunteers.

• Managing HR-related documentation (e.g., agreements, DBS checks, policies).

• Providing ongoing support and development for team members.

3. Training and Development

• Offering youth work training to ensure volunteers understand best practices in working with young people.

• Delivering workshops on communication, conflict resolution, code of conduct and safeguarding.

• Providing continuous learning opportunities, such as leadership and mentoring programmes.

4. Marketing and Communications

• Promoting Urban Youth through social media, newsletters, and local partnerships.

• Designing materials (flyers, posters, etc.) to attract members and supporters.

• Maintaining our website to communicate our mission, events, and achievements.

5. Fundraising and Finance

• Sourcing grants and donations.

• Organising fundraising events.

• Keeping financial records and preparing annual reports for donors and stakeholders.

6. Technology and Data Management

• Implementing software for participant tracking, event management, and communication.

• Maintaining a secure database for storing sensitive information.

• Using tools to measure impact and generate reports.

7. Safeguarding

• Developing policies to ensure the safety of young people in our care.

• Training volunteers on safeguarding practices.

• Conducting regular risk assessments.

8. Operational Support

• Managing physical spaces, equipment, and supplies.

• Ensuring facilities meet health and safety standards.

• Establishing contingency plans for unexpected challenges.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

RollaDome All Skate is looking for a Volunteer Social Media Manager to help us raise awareness and engage our online community. This role is ideal for individuals passionate about social media and interested in contributing to a charity focused on empowering young people through roller skating. 

Key Responsibilities 

• Assist in creating and posting content on social media platforms. 

• Respond to comments and direct messages from followers. 

• Help manage social media advertising campaigns. 

• Track social media engagement and provide feedback to the team. 

• Support the development of social media strategies. 

Skills & Qualifications 

• Basic understanding of social media platforms (Instagram, Facebook, Twitter, LinkedIn). 

• Strong written communication and content creation skills. 

• Interest in supporting youth development and roller sports. 

• Ability to work independently and manage your time. 

Commitment 

• Minimum 15 hours per week, with flexibility in scheduling. 

Benefits 

• Voluntary Experience: Gain practical experience working in social media management. 

• Work Flexibility: Remote or hybrid working arrangement. 

• Supportive Team: Collaborate with a passionate team working on community projects. 

• Personal Development: Develop your skills in social media marketing, content creation, and community engagement. 

JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager

ABOUT SOLACE INTERNATIONAL

At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.

We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.

JOB SUMMARY

The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.

KEY RESPONSIBILITIES

• Assist in recruiting, onboarding, and training volunteers.
• Maintain volunteer schedules and ensure adequate coverage for programs and events.
• Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
• Support and oversee volunteer activities during programs and events.
• Maintain accurate volunteer records and assist in reporting on program impact.
• Help implement volunteer recognition programs and improve engagement.

WHAT WE’RE LOOKING FOR

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Strong proficiency in spoken and written English.

Personal Attributes:

• Passion for volunteerism and community service.
• Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
• Flexibility to work evenings and weekends as needed.
• Previous experience in volunteer management, customer service, or administrative roles is a plus.

WORK ENVIRONMENT

• Primarily office-based, with on-site coordination during events and programs.
• Light physical activity may be required, such as setting up event spaces or carrying supplies.

LANGUAGE PROFICIENCY

• Fluency in English (spoken and written) is essential.

HOW TO APPLY

Interested candidates should submit:

• A letter of application explaining their interest in the role.
• A current resume.
• Contact details for at least two references.

Application Process:

• Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
• Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

· Answering calls on the Helpline

· Signposting to information on our website

· Responding to & following up enquiries by email  

· Entering information onto our IT system

Skills and qualities:

· Professional qualification and/or clinical experience

· Enjoy working as part of a team

· Friendly and positive with a can-do attitude

· Well organised with good time management skills

· Empathetic and non-judgmental

· Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

· Able to follow ERIC’s policies, including safeguarding and confidentiality 

· Willing to continuously develop professional practice.

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

Title: Dementia Support Volunteer

Hours:  Tuesday mornings 10am – 12.30 & Tuesday afternoons 12.30 – 3pm (Mytchett) also Thursday mornings 10am – 12.30 & Tuesday afternoons 12.30 – 3pm (Japonica Court, Ash)

Supported by: Dementia Outreach Worker / Charlotte Lawrence (Manager) and Beverley Caldwell (Coordinator) at both locations.

Tuesdays:  The Mytchett Centre, 140 Mytchett Road, Camberley, GU16 6AA (Ash Vale / Aldershot / Farnborough Area)

Thursdays:  Age UK Surrey office, Japonica Court, Shawfield Road, Ash, GU12 6QX

Main Duties:

Morning - Assisting Dementia Outreach Worker to facilitate a Memory Lane session for people living with dementia or mild cognitive impairment (sessions to help maintain memory and mental functioning), this could involve helping with a range of activities such as art, music and reminiscence. Making tea & coffee. 

Afternoon – Assisting Dementia Outreach Worker to facilitate group activity attended by people living with dementia or mild cognitive impairment and their carers – activities could range from quizzes to bingo to arts and crafts. Making tea & coffee. 

Training would be ‘on the job’ learning and specialist Dementia training if necessary; online DBS registration with Age UK Surrey will be provided at no cost. You can choose either location to volunteer.

Personal Qualities:

Patience with older people

Good communication skills

Empathy with older people

Compassionate towards others

Are Reliable and Adaptable

Skills Desirable:

Organised

Resourceful / Creative

Some experience with dementia or older people would be desirable but not essential.

Transport and Expenses

Unless in walking distance then your own transport will be needed for The Mytchett Centre or Japonica Court. Transport costs reimbursed (keep receipts / record mileage).

The Programmes & Services department keeps our organisation running. Our team work directly with volunteers by offering them support.

Our Programmes & Services department is divided into four roles. Each of these roles reports to our Programmes & Services Manager. Our four roles are: 

• People Coordinator 

• Volunteer Engagement Coordinator 

• Referrals Coordinator 

• Training Coordinator 

Key tasks and responsibilities 

• Track the attendance of all volunteers. 

• Maintain friendly relationships with caseworkers. 

• Be the first point of contact for queries from volunteers and signpost to the relevant team/person. 

• Support the accessibility needs of volunteers attending in person or online. 

• Organise socials for the organisation. 

• Feedback volunteer experiences to the management team. 

• Support the People Coordinator to ensure the smooth onboarding and offboarding of volunteers. 

• In person attendance on Saturdays is compulsory but there is no expectation of remote work throughout week. 

The Open Age reception team builds the personal relationships that make our visitors feel comfortable and relaxed while we inform them of the activities we offer, help them select and book onto those that suit them best, and assist with the practical, ongoing event support that gives people a great customer experience. This is a frontline customer facing role which would suit a confident, approachable person, with good interpersonal skills and an awareness of the importance of providing great customer service to build positive relationships with our local community.

Reception Volunteer Role

· Support and strengthen Open Age reception team to provide a high-quality customer service experience to center visitors, members and potential volunteers.

· Provide relevant, current, information that informs customer choices and helps secure appropriate courses, events and activity bookings.

· Identify any improvable gaps in Open Age reception customer service and make positive suggestions for improvements to the wider staff reception team.

Reception Volunteer Tasks

· Greet members and drop-in visitors warmly, courteously and in a way that settles any anxiety or confusion on arrival at reception.

· Provide information and publications about upcoming activities and events, giving directions to venues and classes where needed.

· Assist staff in setting up rooms and providing refreshments for members when needed.

· Answer telephone and email enquiries in a prompt and courteous manner, and follow up members by phone and email to update them on any course changes and developments.

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

If you would like to find out more about this role, please contact: Emma Vipond, Volunteer team leader 

This volunteer role is designed to provide vital operational and logistical support to the CEO’s Personal Assistant, ensuring that both day-to-day and ad hoc matters requiring a physical presence or UK-based coordination are managed smoothly. As the CEO’s primary PA is remote, this role will act as an essential on-the-ground extension of the executive support function, helping to manage communications, logistics, administrative tasks, and in-person coordination.

This is an excellent opportunity for someone looking to build experience in executive support, charity operations, and stakeholder engagement in a forward-thinking and dynamic third sector organisation.

Key Responsibilities

Operational Support (In-Office & On-Site)

• Serve as the local point of contact for tasks requiring physical presence – such as receiving mail, managing office-based documents, collecting/delivering resources, and setting up meeting spaces.
• Assist in coordinating in-person meetings, events, and visits, ensuring smooth logistics and professional presentation.
• Support the maintenance of filing systems and physical records in alignment with digital processes.

Remote Administrative Support

 Assist the Personal Assistant with diary management, follow-ups, and meeting coordination.

• Draft correspondence, schedule appointments, and prepare briefings or summaries as needed.
• Maintain records, digital filing, and update cloud-based systems (e.g. Microsoft 365, Teams, SharePoint).

Communication & Liaison

• Support communication between the CEO's office, staff, volunteers, trustees, and external stakeholders – particularly where in-person contact or faster turnaround is beneficial.
• Relay key information between the remote PA and UK-based teams or partners in a timely and professional manner.

General Tasks

 Assist with preparing for workshops, club events, and community engagements.

• Maintain confidentiality and represent the CEO’s office with professionalism and discretion at all times.
• Attend internal meetings or external events as delegated, capturing notes and key actions for follow-up.

Person Specification

 Essential

• Strong organisational skills and attention to detail.
• Clear and confident communicator with excellent interpersonal skills.
• Comfortable working independently and taking initiative.
• Based in London with the ability to work both remotely and in person as required.
• Proficient in Microsoft Office 365 and general digital platforms.

Desirable

• Experience in administrative, PA, or coordination roles.
• Interest in the charity or youth/community sector.
• Familiarity with platforms such as Teams, SharePoint, Trello, or CRM tools.

What You’ll Gain

Hands-on experience supporting executive functions in a respected charitable organisation.

• Opportunities for personal and professional development, including mentoring and training.
• Exposure to high-level operations, event delivery, and partnership engagement.
• Reimbursement of reasonable travel and agreed expenses (per Volunteer Policy).

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 2 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to induct new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Role: Data Volunteer
Organisation: Street Child 
Location: Central London 
Start date:  ASAP 
Commitment: Minimum 3 months, 3 days a week, 1 day in office 
Benefits: Unpaid role (Travel expense covered) 

About Street Child: 

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn, supported over 25,000 families to set up businesses so they can afford the cost of educating their children. 

About the Role:

We are in the process of implementing a fundraising CRM to efficiently manage our outreach activities. To support this project, we are seeking to recruit a Data Volunteer who can help us clean and migrate the historical fundraising data into the new database. This is an entry-level role, best suited for a candidate who is interested in developing a career in data. Data skills are high in demand so will suit someone keen on learning new data skills to enhance their CV. For the right candidate this will provide an opportunity to learn how not-for-profit organisations work and enable them an entry into the charity sector. 

Ideally, we are looking for someone with good Excel skills (any knowledge of additional data tools such as MS Access, Power Query, etc will be an advantage), and some understanding of data related process. Hands-on training will be provided to the right candidate. As the focus of this role will be on enhancing the quality of the data, we are seeking a highly organised person who can pay greatest attention to detail. As part of this role you will be working with our database project lead.

To succeed in this role, we need someone with: 

• Excellent eye for detail and a commitment to high standards 
• Interest in learning data skills and have good Excel skills 
• Good inter-personal skills and the ability to interact with the wider Street Child UK team 
• A passion for Street Child’s mission 

We are looking for volunteers who can work for a minimum of 3 days a week (minimum 1 day in the office) for a minimum of 3 months. Ideal for those who live in the Greater London area as we will be able to provide transport costs only up to £25. 

How to apply:

Please send your CV and a covering letter and explain why you are the perfect candidate for this role. We will be reviewing applications as we receive them, so interested applicants are encouraged to apply as soon as possible. 

Street Child’s commitment to Safeguarding:

Street Child is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, volunteers will be subject to appropriate background checks, including a Criminal Records check. 

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.