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Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 1 week ago Apply Now
Prospectus, London (Hybrid)
£45,000 to £50,000 per annum
Posted 2 days ago
Groundswell, London (On-site)
£33,500 - £36,000 per year dependent on experience
Posted 4 days ago
Closing tomorrow
Friends of the Earth, England (Hybrid)
Regional £30,866 - £33,964, London £34,358 - £37,456 per annum
Are you interested in working with online mobilisation, digital engagement and campaigning?
Posted 2 weeks ago
VoiceAbility, Greater London (On-site)
£26,500 - £31,500 per year pro rata
Posted 1 week ago
All Ways Network (AWN), London (Hybrid)
£46,000 - £65,000 per year
Posted 1 week ago
Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (On-site)
£35k - 40k per year
Posted 6 days ago Apply Now
Closing today at 23:30
NFP People, Remote
Circa £30,000 per annum, depending on experience
Posted 1 week ago
Rainbow Trust Children's Charity, Ilford (Hybrid)
£24,000 per year
Posted 4 days ago
Page 38 of 42
Hertfordshire (On-site) 15.71 miles
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work