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Catholic Children's Society, London (On-site)
£30,000 - £32,000 per year
Are you keen to develop your finance skills and help support disadvantaged children and families? This role could be for you!
Posted 4 days ago Apply Now
Disability Action In Islington, Islington (On-site)
£25,000 - £27,000 per year
Join Us as an Advice Worker
Posted 5 days ago Apply Now
InterAct Stroke Support, London (Hybrid)
£14,400 - £37,500 per year
We are a charity that take professional actors into hospitals to read to stroke survivors with the aim of improving their recovery.
Posted 2 weeks ago Apply Now
London District of the Methodist Church, SW1H, London (On-site)
£27,000 per year FTE
Posted 1 week ago
Closing in 2 days
GuildHE Ltd., London (Hybrid)
£33,141 - £35,855 per year
Posted 1 week ago Apply Now
Closing in 2 days
Camden Federation of Private Tenants, NW5, London (Hybrid)
£32,346 per year (Pro rata, 21 hours per week) A cost of living increase is also paid every April.
We are looking for somebody who is enthusiastic, creative and likes working with a wide variety of people in the community. Is that you ?
Posted 1 week ago Apply Now
MRS Independent Living, London (Hybrid)
£33,000 per year pro rata (£6,000 actual)
Posted 5 days ago
Closing in 3 days
Refuge, Vauxhall (Hybrid)
£28,857.1 per year
We are recruiting for an Eastern European Floating Support Worker to join our team in our PAN London Floating Support Service.
Posted 1 week ago
Closing in 3 days
Listening Books, London (Hybrid)
£26000 per annum, pro rata for 21 hours per week.
Posted 1 week ago Apply Now
Page 21 of 41
Chelsea, Greater London (Hybrid)
£28,000 pro rata
Full-time or part-time (Full Time or 4 days a week)
Contract (6 month fixed term contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Supporter Care Officer

6 months fixed term contract

Full time or 4 days per week

£28,000 pro rata

Hybrid working, 2 days a week in Chelsea/ Harefield

The Talent Set is delighted to partner with Royal Brompton & Harefield Hospitals Charity to recruit a Supporter Care Officer on a 6-month fixed-term contract. This exciting and varied new role offers a fantastic opportunity for someone with a passion for supporter engagement and strong administrative skills to make a meaningful impact. As a key member of the Community and Events Team, you will play a vital role in delivering excellent service to donors and supporters, ensuring the smooth processing of data to support the charity’s events and fundraising activities. Working within a small, friendly team of three, your day-to-day responsibilities will include managing the fundraising inbox, handling phone enquiries, entering data into Raiser’s Edge, and supporting a wide range of fundraising administration tasks.

Key Responsibilities:

  • Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
  • Accurately manage and process donation data across various income streams, including online platforms (e.g. JustGiving, Enthuse), and ensure correct income coding in collaboration with data and finance teams.
  • Provide exceptional supporter care by acknowledging donations promptly, responding to enquiries via inbox and phone, and maintaining a high standard of supporter engagement and communication.
  • Maintain and update the charity’s CRM system (Raiser’s Edge), ensuring accurate data entry and supporter records for donations, fundraising pages, and event participants.
  • Deliver administrative support for fundraising and challenge events, including sending out materials, managing stock of supporter resources, and supporting event logistics as required.
  • Assist with stewardship activities and community fundraising support, including preparing and mailing fundraising packs, setting up new fundraisers, and helping coordinate communications.

Person Specification:

  • Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
  • Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
  • Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.

The deadline for applications is Wednesday 14th May 2025 at 4pm.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Posted by
The Talent Set View profile Organisation type Recruitment Agency Company size 1 - 5
Posted on: 12 May 2025
Closing date: 14 May 2025 at 16:00
Job ref: 3619
Tags: Administration, Campaigns, Fundraising, Customer Service, Digital, Customer support, Database Management, Engagement / Outreach, Health / Medical, Events / Activities