Office support jobs near Bristol, City Of Bristol

About the Youth Investment Fund

The Youth Investment Fund (YIF) is a £368 million fund created by the UK government to create, expand and improve youth facilities and services in England to drive positive outcomes for young people.

YIF is being delivered by a partnership between Social Investment Business, The Key Fund, National Youth Agency and Resonance.

Together, we aim to deliver grants for up to 300 facilities in selected eligible areas across England by 2025 that represent positive value for money, are environmentally sustainable and enable positive activities for young people aged 11–18 (up to 25 for young people with SEND).

This funding will drive value-for-money facilities that youth organisations can afford to sustain. Using innovative construction techniques, as well as supporting redevelopment projects that expand youth service provision, the YIF will achieve savings on facility running costs, so that resources can focus on activities that enrich young people’s lives.

It will support projects to level up youth provision, assessing and distributing grants so that local youth facilities and services can be the best they can be.  Please visit the Youth Investment Fund website.

About this role:

This role will be employed by Social Investment Business (SIB) on a fixed term contract until March 2025.

Hybrid – Remote based with some mandatory travel to London  (approx. 8 times per year).

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Find out more about what we do by visiting our website.

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on our values and our generous benefits please visit our website.

Reporting to our Head of Youth Investment Fund (HYIF) this role plays an important part in supporting and coordinating Governance and Business Support activities across various internal and external partner teams, Boards and Committees.

Key responsibilities

1. To actively engage with the internal Relationship Management team and external partner teams to ensure papers are produced to pre-determined quality standards and deadlines.
2. Produce papers for meetings including but not limited to monthly Assessment Panels, Quarterly Grant Committees and Programme Boards.
3. To administrate and coordinate all YIF meetings including:
   • timetabling and meeting planning ensuring diary availability and quorate attendance by panel and committee members
   • ensuring all reports from all internal and external partners are received within the pre-determined deadlines to the required quality standards
   • publishing meeting packs on Board Intelligence software
   • attending meetings and taking accurate minutes ensuring discussions, decisions made, ownerships and deadlines for completion are properly documented.
   • preparing follow up action tables from meetings with ownerships and deadlines
   • ensuring follow up action is completed by relevant team members
4. To work with HYIF and Governance Team to feed into the main Joint Board and ensure all minutes, resolutions and approvals are saved on Board Intelligence.
5. Coordinate key reports and dashboards from relevant teams for all YIF meetings to ensure these are received and circulated on time.
6. To support the HYIF by actively seeking and collating information and updates from all teams and people across the organisation working on YIF and produce reports where necessary.
7. Work within the organisation's processes and procedures required to contribute to the effectiveness of overall Governance within SIB.
8. To work within the organisation's values, principles and processes to achieve operational excellence.
9. To adopt our continuous improvement and learning ethos.
10. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
11. To support and contribute to the implementation and delivery of SIB’s strategy.
12. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

Core competencies

• Commitment to quality, equality, diversity, inclusion and customers.
• Excellent communication skills.
• Team player with the ability to work independently.
• Excellent IT skills including MS Office Suite, confident working with bespoke software (SalesForce).
• Demonstrable evidence of supporting teams and cross-team working.
• Ability to work under pressure and meet deadlines.
• Well organised with attention to detail.
• Ability to prioritise, multi task and work flexibly.
• Understanding of Governance and administration for Board and Committees.
• Ability to deal sensitively and diplomatically with people from all levels.

Desirable competencies

• Good knowledge of the voluntary and community sector, local and central government and the statutory sector as a whole.

Job Title: Membership Support Officer, North Wales

Region: Home Based

Directorate: Membership

Contract: Fixed Term Contract to 31st March 2023, Full Time, 35 hours per week

Salary: £25,813 to £28,025 per annum

The Role

At the Royal British Legion, we believe in building on potential. As a Membership Support Officer your ability to provide support to our branches and membership across your region could have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Membership Support Officer, you will be responsible for working closely with County Committees, welfare staff and other membership support staff to ensure that Membership fulfil their role in accordance with the Legion’s Membership handbook and policies.

If successful, the main duties of your role will be:

• Build relationships with our Branches, County Committee and local members to support them to achieve the role and purpose of membership.
• Provide advice and support to members so that they can be active in their local communities and effectively participate in Branch Community Support.
• Work with membership committees to ensure efficient and effective management of membership at a local level.
• Communicate with the membership in your area, encouraging them to be involved, and ensuring that all Head Office directives and Area messages are cascaded appropriately and in a timely manner
• Assist the Head of Membership Engagement in the delivery of the four pillars of Legion strategy, engaging with the membership to secure their involvement

We are looking for an effective, diligent multi-tasker with excellent customer service and communication skills. This is a varied role which covers a range of duties from meeting arranging and compliance oversight to organising events and responding to membership queries.

The role requires evening and weekend work. This role is home based but requires travel throughout the region and occasional travel to London and other national locations for meetings. A full driving licence and access to your own vehicle will be required, including being based in the region specified.

About the Royal British Legion – Membership

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community. We formed in 1921 and our membership continues to play a significant role in our work; from being our ambassadors within local communities to working with our welfare teams to provide support to beneficiaries who are socially isolated.

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities.  Through strong relationships with our members, the Branches and the County Committees, the MSOs facilitate the sharing of great practice and ensure that the membership remain compliant. The Membership Support Officers are out and about across their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.

How to Apply

Please click 'Apply online

Closing date for this role is: Sunday 28th August 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

The Forces Employment Charity, are looking for a highly motivated Employment Support Consultant to promote and provide employability and employment support for veterans within the region.

Reporting to the National Forces Employment Support (FES) Manager, the successful applicant will have a track record of providing employment and job finding support. A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training and adult education opportunities. 

Principal Responsibilities:

• Provide advice and guidance to support veterans into employment; facilitating veterans to access suitable training courses, Employment Support Grants (ESG) and work placements.
• Develop links with local and regional businesses and business forums to develop relationships with Corporate Mentors and to provide enhanced local level employment opportunities, working collaboratively with Employer Relationship Managers (ERMs). 
• Post and maintain an exemplar professional LinkedIn profile and engage with appropriate content from RFEA and partner organisations.
• Link with local and regional Ex-Armed Forces support agencies initiatives to create a flow of veterans requiring employment support. This will include as a minimum creating working relationships with Armed Forces Charities and DWP and regional Armed Forces Champions (including Armed Forces Covenant groups)

The ideal candidate will have:

• Empathy with Armed Forces personnel and an understanding of the challenges they face.
• Strong networking skills and the enthusiasm and ability to create relationships that will support the work of RFEA FES.
• A good understanding of the employment market, including recruitment, welfare to work provision, work-based learning and vocational training.
• Extensive experience in blended provision of support.
• Clean driving licence and exclusive use of a car.   

​What we offer:

• Salary - £27,500
• Annual leave (25 days + bank holidays + Birthday Grant Leave) 
• Flexible working patterns
• 4% pension contribution
• Training and development opportunities

This is a full-time role working 35 hours per week. The role is home/office based with local and regional travel. Consultants will spend an average of 30% of their time networking within their region.

​To apply, please submit a Covering Letter and CV. Closing date for the position is Midnight 9th September 2022. Interviews are scheduled to be shortly after.

The successful candidate will be required to undertake Enhanced Barring Service checks and Ministry of Defence security clearance, which requires applicants to have been resident in the UK for the last 5 years.

Our new national Peer Support Service is working with thousands of kinship carers and kinship carer volunteers to create a network of support groups across England. Funded by the Department for Education, this new service is game changing for kinship carers. The support groups enable kinship carers to connect with other kinship carers, and offer them a safe space to share experiences, learn from each other and provide emotional support.

To support the peer support service, our specialist Advice Team offer expert information and advice to support groups through facilitating themed online workshops. You'll be responsible for designing and delivering these workshops. You'll also provide advice to carers on a one-to-one basis on the phone or online.

We’re particularly looking for someone with knowledge of advice enquiry areas such as welfare benefits, financial support, housing, employment, children’s services, childcare and/or education.

You’ll also be a confident and engaging presenter. Ideally you’ll have experience running online advice workshops, but if you have other transferable experience, please ensure you demonstrate this in your application.

There are up to three roles available for 21 - 35 hours per week depending on the requirements of the candidate. We can be flexible around when these hours are worked.

When applying, please address the following questions in your cover statement:

• Why do you want to work for Kinship?
• How does your experience match the job description (specifically in relation to your experience of advice work and then workshop development and facilitation?
• What do you think good workshop facilitation looks like?
• What’s your ‘why’? (What motivates you at work)

Location: Home-based or London office-based (Vauxhall)

Hours: Part-time or full-time - between 21 and 35 hours per week

Contract: 16-month fixed-term with possibility of extension, dependent on funding

Benefits: 30 days annual leave plus bank holidays (pro rata) and pension

Closing date: 2pm on Weds 31 August

Interview date: Weds 7 September

To apply: Please apply via CharityJob with a CV, equal opportunities form and a cover letter addressing the following questions:

• Why do you want to work for Kinship?
• How does your experience match the job description (specifically in relation to your experience of advice work and then workshop development and facilitation?
• What do you think good workshop facilitation looks like?
• What’s your ‘why’? (What motivates you at work)

About Kinship:

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voice and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

We’re looking for a Team Coordinator to join our brand-new peer support service.

We’re particularly looking for someone who is a true team player and a highly organised people person with a positive can-do attitude.

Our team are all new – 18 people have been recruited into the service over recent months, so you’d be joining a welcoming team which is still in development – you could learn and grow with us.

If you are a kinship carer or have caring responsibilities, this is a role you can make work around your other commitments. We are an incredibly flexible organisation.

Ideally, you’ll have experience supporting a large team with administration. But if you have other transferable experience, please ensure you demonstrate this in your application.

Our values are important to us, so we’re looking for someone who shares them. We’re inspired by kinship carers to:

• Be bold
• Put people first
• Be stronger together
• Step up

This is a fixed-term role for 16 months (with the potential of extension, depending on funding), where you’ll be based at home with occasional travel across England. Depending on your preference, you will work 21–35 hours per week.

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter addressing the following four questions:

1. Why do you want to work for Kinship?
2. How does your experience match what we’re looking for?
3. What are you most proud of in your career so far?
4. What’s your ‘why’? (What motivates you at work?)

Closing date: Wednesday 24 August 2022

Interviews will be scheduled as suitable candidates are identified.

Office Hub Manager

Bristol

£32,475 per annum (pro rata for part time hours)

(Ref: SUS3822)

Up to 37.5 hours per week – happy to talk flexible working

Base: Bristol

About the role

We have an exciting role to manage our new Office Hub in Bristol. 

Based in a vibrant part of the centre of Bristol, alongside the greenery of College Green and close to the harbour, the Bristol Hub is the Sustrans largest office complex. It reopened in 2022 following a major structural and refurbishment programme. It is the primary hub for c.160 employees and operates as the primary Sustrans registered office, with visitors from across Sustrans and elsewhere.

Our Hubs act as places where people can work, collaborate, and create and play an important role in supporting our hybrid working approach. In this role, you will also support the Executive Director to develop Sustrans approach to hybrid working in all four nations of the United Kingdom. 

The Bristol Hub Manager plays a key role in leading and managing the Hub, ensuring effective office, services, reception, and facilities management, working closely with senior managers and their teams based out of Bristol. 

You would also be responsible for leading and managing a newly formed reception and administrative team. 

Candidates should be based within commutable distance to Bristol, with regular travel expected to the Hub.

About you

You should have experience of leading, motivating, developing and managing a team. 

You will be customer focussed, able to build relationships easily and comfortable communicating with a diverse range of people. 

A  highly organised individual, you will have experience in managing an office building. In this role you will oversee the Bristol Hub risk register and be responsible for the day-to-day management of the office complex. This includes managing the Hub access portal through which space is booked for meetings and workstations, so a high level of IT literacy is required.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect.

What we offer

In return we can offer hybrid working and flexible hours to suit individual circumstances and a truly flexible, supportive and rewarding working environment. 

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 31st August. 
• Interviews will take place at the Bristol Hub on 19th September

To apply, please complete our online application form. 

About Sustrans

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute. 

Our vision and mission have never been more relevant. Across the UK, governments are pledging investment and action on walking and cycling. 

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

Join Sustrans today and help us get things done, together!

Working for this medical charity you will be responsible for raising unrestricted income from individuals, employing a range of direct marketing techniques and fundraising products to recruit, engage and retain supporters. This is a hands-on role with plenty of potential to design and implement your own strategies.

The role can be either home based or in the London office with hybrid working.

£33,000 - £36,000(plus £3,000 per year if London office-based OR plus £450 per year if home-based)

The Role
Develop and implement a range of DM campaigns for a variety of supporter and prospect audiences as part of the wider IG programme.
Produce, take ownership of and implement medium to long-term product strategies for Raffles and lotteries, Payroll Giving and the Christmas catalogue.
Lead on the development of appropriate segmentation and improved targeting of future IG campaigns.
Deliver an exceptional supporter experience across all communications and fundraising activity.

The Candidate
3-4 years of DM campaign management experience.
Significant experience of managing DM campaigns in complex DM programmes.
Significant experience of working with data selections, segmentation, campaign analysis and a relational donor database for fundraising purposes.
Significant experience of creative development and proven success in donor acquisition and/or donor development campaigns.
Experience of delivering excellent results within agreed budgets and on schedule.

Contract Type: Fixed Term
Location: York
Salary: £20,872 - £22,143 pro rata per annum (depending on skills and experience)
Working Hours: 21 per week

Closing Date: 23 August 2022
Interview Date: To be confirmed

Office Location: Hybrid role in York - Home based with work out in the community

Contract: Fixed term until March 2023

Please note the deadline for submitting applications for this vacancy is 5pm on the closing date

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Our Dementia Support Workers work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with our client.

About our client

Who they are

Our client is a vital source of support and a powerful force for change for everyone affected by dementia.

What they want

They will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What they do

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to our client for expert support through practical advice, emotional support, and guidance for the best next step
They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How they do it

They’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

About the role

They have an exciting new opportunity for a Dementia Support Worker to join our highly motivated and supportive team in York. This is a stimulating and dynamic role with support for people affected by dementia at the heart. The York Dementia Support Service provides a highly responsive and individualised information, signposting and referral service to people affected by dementia. The main purpose of your role within the team will be to deliver a range of contracted group activities out in the community and virtually.

You will coordinate, organise and facilitate the engaging and safe running of group services aimed to inform, educate, and support people affected by dementia. The type of services delivered in a group setting can be varied and include Dementia Cafés, Activity Groups and Singing for the Brain®.

The role will also include effective service user involvement, coordination and role management of service-related volunteers, as well as liaising with relevant statutory and voluntary organisations in the area. You will be accountable for ensuring all aspects of providing high quality services.

About you

- Possess NVQ level 3 (or equivalent) or have demonstrable experience.
- Be empathetic and non-judgmental in your approach with a commitment to equal opportunity.
- Great organisational skills to manage your caseload of clients effectively.
- Understand client confidentiality and how this is applied when representing client needs.
- Possess knowledge and experience of Adult and Children Safeguarding, Information Governance policies and procedures and statutory laws such as the Mental Capacity Act (desirable)
- Some experience of group delivery and working with volunteers (desirable)
- Able to travel independently around the York area, with the ability to support remotely at times.

The role will require an enhanced DBS (Disclosure and Barring Scheme) check

Person Specification

- Be passionate about making a positive difference in the lives of those affected by dementia.
- Demonstrate optimism, be engaging, and be a pragmatic individual.
- Excellent interpersonal skills, being approachable and friendly.
- Excellent communication skills, both verbal and written.
- Excellent IT skills and ability to use Microsoft packages confidently.
- Be able to work collaboratively with other team members if/when required.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 135 554Ref: 135 554

About Soundabout: 

Soundabout is a charity that uses music to empower and unlock the potential of people with profound and multiple learning disabilities. The charity leads the provision of training and delivery of music-centred approaches to working with people with severe, or profound and multiple learning difficulties. We work across the UK in a variety of settings such as special schools, early years’ environments and care services.

At Soundabout, we believe that everybody deserves to have a voice. Rather than focusing on what people can’t do, we want to emphasize what they can do. We believe that people with severe and profound learning difficulties including autism should have a life full of expression, passion, and enjoyment. To enable this to happen we aim to educate, support, and empower through both empowering training and supporting those in our community. That’s why we use music to enable people with learning difficulties to express themselves, connect with others, and feel the warmth of music. 

We have a small core office team and a growing body of freelance practitioners who are the creative, delivery force of our work. 

Diversity and equal opportunities 

Soundabout is an equal opportunity and Living Wage employer. We are committed to attracting, recruiting and retaining diverse candidates, as it’s important that our team reflect the communities we serve at every level within the charity. We especially welcome applications from people from under-represented groups and are committed to making adjustments that would support you in applying for or carrying out the role. We are currently under-represented by disabled and neurodivergent people, people from under-represented minorities, and from the LGBTQ community. 

The Role 

The role of the Family Support Co-ordinator is to build the knowledge, skills and confidence of families with profoundly disabled children to interact musically with their child to benefit their development, personal and social interactions and build family resilience, enhancing wellbeing and reducing isolation for parents/carers. A key part of the role will be to measure the longitudinal progress and development of children and young people with profound and multiple learning disabilities supported by Soundabout, to help the charity develop and improve our practice to ensure the best outcomes. 

The role is also the first point of contact for families when enquiring about Soundabout, sharing ideas for opportunities to engage with our services and offering additional support to our families as and when needed, trouble-shooting any access or other issues or concerns.

The post holder must be willing to lead on our Safeguarding agenda (either through pre-existing experience or by attending appropriate training).

The Candidate:

You will be a warm, flexible, and energetic team player with significant experience of working with families of profoundly disabled children and a commitment to reducing isolation for families and building support networks and connections. You may have an understanding of how music and sound can be used as a developmental tool and to build family cohesion and resilience. You are motivated by the opportunity to improve the lives of people with severe and profound learning disabilities and their families.

Key responsibilities:  

• To be the primary point of support for all families with children who have profound and severe learning difficulties and are part of Soundabout’s community; whether attending music-making sessions, participating in 1:1 support sessions with our music practitioners or as part of Soundabout’s Inclusive Choir and associated groups. 

• To induct new families into the organisation, exploring with them the opportunities available and best suited to each child and family’s needs. Introduce families to our evaluative processes to be undertaken by Soundabout practitioners and track progress, providing bi-annual updates to families via progress reports. Signpost families to other opportunities and forms of support as appropriate.

• To maintain regular contact with the families through ‘light touch’ support via telephone, email and zoom, as and when appropriate, and undertake annual re-assessments. 

• Designated Safeguarding Lead for Soundabout 

• Leading Soundabout’s participation agenda, so the voice of participants and their families are heard and taken into account across our organisation. 

Specific duties:  

• To update and distribute a welcome pack for all current and new families, highlighting the charity’s safeguarding and privacy policies, the charity’s broader services and signposting to other opportunities and supportive organisations.

• To measure the longitudinal progress and development of children and young people with severe learning difficulty (SLD) and profound and multiple learning difficulties (PMLD) supported by Soundabout and use the evaluation information to develop and improve Soundabout’s services. 

• Maintain contact as required and agreed with each family through telephone/email/zoom/social media.

• Assess the needs, strengths and challenges of the child and family. 

• Identify and agree with the child and family, the support and services they would like to access. 

• Highlight the support available for siblings of disabled children and encourage their involvement in Soundabout’s community.

• Provide ongoing support and resources developed by Soundabout and relevant organisations.

• Developing a strong participant-led voice for Soundabout. 

• Collecting information and maintaining database for our families. 

• Planning and organising appropriate family-focused events and finding appropriate partnerships. 

• Play a central role in the Soundabout team and represent the voice of people with a learning disability and their family members within and outside of the organisation 

Benefits:

• 6% employer pension contribution
• 25 days annual leave plus statutory bank holidays
• Employee assistance programme in place with free access to confidential, professional legal and health advice
• Flexible working: where appropriate staff can split time between the office and home as agreed with their line manager
• Cycle to work scheme

Purpose

This is an exciting opportunity for a fundraiser to take on the coordination of our community and individual fundraisers. Playing a valued role in our fundraising team, you will be supporting the new Global Roadmap to defeat Meningitis by 2030. Inspiring others to take action and help defeat meningitis through community and individual support, DIY fundraising and other projects which is a foundation of our fundraising. There is room and encouragement for fundraiser to grow and develop in their role - diversifying and maximising MRF’s income from our valued supporters.

The Candidate

We are seeking a creative and proactive individual committed to our values. The ideal candidate will be enthusiastic and inspire others to take action, building relationships that last. Stewarding donors and supports who want to defeat meningitis, you will bring real energy and first class customer service to a role that also requires pro-action, sensitivity and flexibility. You will be working with a lively, friendly and varied team. Whether you come with direct fundraising experience or have transferable skills and the attitude this role requires, we will support and develop you to excel in your role.

Responsibilities

Key Tasks

Fundraising Development

• Work with the Head of Fundraising and Senior Fundraising Manager to inspire supporters to take new or repeat action.
• Encourage participation in appropriate national events and other fundraising initiatives.
• Work with the Senior Fundraising Manager to develop new fundraising resources.
• Support the Senior Fundraising Manager in the design and development of new fundraising products or initiatives.
• Work with the Fundraising Administrator to deliver a hybrid raffle product.
• Identify opportunities across the fundraising team.

Fundraising Support

• Deliver agreed income & net targets for donor-led fundraising events.
• Ensure fundraisers receive appropriate levels of support to meet and exceed income targets.
• Ensure community supporters receive resources, funding packs and access to online information on time.
• Maintain regular donor communications to support, motivate and inspire fundraisers.

Fundraising Administration

• Act as a first point of contact for the fundraising team. Respond to inbound enquires by phone and email.
• Ensure postal donations are appropriately acknowledged using engaging thank you letters.
• Work with the Database team to ensure high level online donations are appropriately acknowledged.
• Monitor fundraising stock levels and work with the Fundraising Administrator to liaise with suppliers for fulfilment.
• Manage office volunteer on a day to day basis

General

• Monitor progress against targets and plans, and prepare regular reports.
• Contribute to internal newsletters and supporter communications.
• Identify and recommend own training requirements.
• Support and work with other members of staff, as required.
• Any other tasks, as requested by Head of Fundraising, or Chief Executive.

Supporter Care Manager

£32,475 per annum (pro rata for part time hours)

 (Ref: SUS3819)

Up to 37.5 hours per week – happy to talk flexible working

Base: Hybrid - Bristol

About the role

A fantastic opportunity to lead our Supporter Care Team has arisen here at Sustrans. The Supporter Care Team are customer centric, interacting with our supporters; responsible for managing general enquiries, legacy notifications, fundraising, incoming posts and organisational wide complaints. You will oversee all Supporter Care and Operations activities to ensure a customer focused approach with consistently high standards; creating, maintaining and making use of management information to spot trends and identify opportunities to improve. Whilst ensuring fundraising compliance, working across all fundraising teams.

You will develop and implement processes to ensure your team members have an up to date understanding of Sustrans’ work, including current and planned engagement activities, relevant press coverage and other initiatives or developments likely to generate inbound calls, messages or social activity, enabling them to effectively engage with our customers and supporters.

Contributing to the creation of a Supporter Care vision and specifically a cross function plan that will enhance supporter experience and loyalty, you will define and deliver KPIs to monitor supporter loyalty and engagement. In addition, you will proactively work with the Database and Insight Manager to make best use of Sustrans’ CRM database to support our work; continually striving to improve the quality and consistency of our data through agreed processes and ensuring compliance and best practice.

We offer true hybrid working to suit individual circumstances balancing office and home working with your own work life requirements. Initially we would expect someone to visit our Bristol Hub twice a week, with the flexibility to work from home more in the future. Candidates should be based within the South geographical area with travel expected to a nominated hub/office base in Bristol.

About you

You should have experience of leading, motivating and managing a customer focussed team and be able to build relationships easily across a diverse range of people.

Using your experience in reviewing, developing and implementing processes to deliver an enhanced customer experience, you will also ensure fundraising compliance through improving and implementing processes, procedures, training and (ideally) mystery shopping/audit. A solid understanding of fundraising compliance (or other risk & compliance areas such as GDPR) and best practice in managing complaints is essential. This will allow you to ensure Sustrans’ fundraising activities comply with legislation, guidance and best practice and that Fundraising and Supporter Engagement colleagues are aware of and respond to any relevant regulatory changes.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity & respect.

What we offer

In return we can offer Hybrid working - a truly flexible, supportive and rewarding working environment.

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 04 September 2022
• Interviews will take place via MS Teams on 12 September 2022

To apply, please complete our online application form. 

About Sustrans

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute.

Our vision and mission have never been more relevant. Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

Join Sustrans today and help us get things done, together!

We are working with a lovely charity that supports people with learning disabilities, who are looking for a Supporter Care Officer. This is an initial 2-month contract with the potential to go permanent. You will help the team process donated income and ensure their supporters always receive the best level of service.

Key responsibilities:

• Manage incoming post and communications from supporters and potential supporters, responding to queries in a timely and friendly manner.
• Processing of donations and direct debits and ensuring all information relating to the donor and donation is accurate on the database.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Manage administration of gift aid processes including scanning declarations and adding new written and oral declarations to the fundraising database.
• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Manage the administration of online giving platforms such as Just Giving, CAF and GoFundMe.

Person specification:

• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Experience of working in the charity sector or sales/customer service environment
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint
• Experience of, and competence in using Raiser’s Edge to create queries, export information, use dashboards and undertake other data requests
• Good communication skills: in person, by telephone and in writing
• Attention to detail, good teamworking skills with a positive and proactive attitude
• Proactive approach to fundraising

What's on offer:

This an initial 2-month contract, working 30 hours a week, offering a salary of £24,600. The role requires 1 day a week in the charity’s Bristol Office.

Please apply today so as not to miss out!

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The post holder will be responsible for administrational, operational and logistical duties relating to the Cancer Coach service, with particular focus on participant experience. Working in collaboration with the Head of Service to maintain the efficient delivery of our Cancer Coach groups, the role will ensure that all applicants and participants have a well-supported, high quality interaction with the service.

About us

Cancer Support UK is a national charity which provides practical and emotional support to people living with cancer, both during and after the treatment period. We support people with all kinds of cancer across the UK.

We are a collaborative and purpose led organisation that puts our people and those we aim to support at the heart of everything we do.

Cancer Coach is a series of six weekly peer support group sessions held via video call or telephone. Run by our own Cancer Coaches, the sessions take participants through a series of strategies, techniques and exercises, which can help them on their recovery journey.

About you

We are looking for an individual who is experienced in large scale administrative coordination of a busy service, as well as someone who is confident in interacting with service users who feel emotionally vulnerable and may be experiencing emotions such as anxiety and low mood.

You should be well organised, proactive and have strong attention to detail. The ideal candidate will be a strong communicator, able to work independently aswell as collaboratively with the wider team and be committed to the aims of Cancer Support UK.

Main duties and Responsibilities

• Management of the Cancer Coach inbox, responding quickly and efficiently to all enquiries, ensuring a high level of service is delivered at all times.
• Management of the participant journey though Cancer Coach, from initial application to completion of group including; assessing applications, sending out booking emails and joining information, sending out pre and post group surveys, monitoring group attendance.
• Assessing suitability of applications to join a support group against group criteria, speaking to applicants on the phone where required and providing signposting where applications are unsuitable.
• Coordinating group scheduling and setup, ensuring bookings are managed efficiently across the group schedule and that groups run smoothly
• Management of all participant records on our CRM system, keeping accurate and up to date records
• Working with the Head of Service to identify and implement process improvements on an ongoing basis to ensure participant experience remains of the highest quality.  
• Provide safeguarding support to participants and volunteers including identifying and recording safeguarding issues and escalating quickly where required
• Provide safeguarding and technical support for daytime and evening groups (evening groups on a rota basis)
• Assisting the Head of Service in collation and co-ordination data and feedback for reporting purposes
• Carrying out other such reasonable duties as may be required.

This job outline is intended to indicate the broad range of responsibilities and requirements of the post.  It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

Person Specification

 Essential

• Able to demonstrate excellent administrational and organisational skills, with the ability to manage multiple tasks and competing deadlines.
• Experience of supporting the coordination, administration and delivery of  a large scale support service
• Experience of having conversations with and supporting vulnerable people with a range of emotional support needs
• Experience of keeping and maintaining accurate records  
• I.T literacy including strong working knowledge of Microsoft 365 systems

Desirable (training provided where required)

• Knowledge of safeguarding procedures
• Basic knowledge of cancer types and treatments, an understanding of the common challenges faced during and post diagnosis

Remote working, hybrid working and office based all considered. (Head office - Millbank, London)

Full time (35hrs per week) Monday – Friday

During group cycles (6 week blocks throughout the year) the post holder will be required to work evenings (until 8pm) on a rota basis with other members of the Cancer Coach team. Hours outside of cycles are 9am- 5pm.

Contract type Fixed Term Contract - 18 Months
Hours 30 hours (4 days) per week
Salary Up to £22,518 per annum (pro rata)

Benefits Competitive - benefits which include a competitive pension and holiday entitlement, life assurance, training and development investment, shopping discounts, cycle to work scheme and an Employee Assistance Programme.

In this exciting, fixed term contract role, you will assist the Membership and Supporter Care Officers, often being the first port of call for our members, supporters, potential supporters, and the members of the public contacting the Royal Osteoporosis Society.

The ROS relies on voluntary income to fund its vital work and the charity’s supporters contribute a significant proportion of this funding. You will handle enquiries, helping to develop ongoing relationships. You will process donations, membership renewals and Gift Aid declarations and provide materials and equipment to fundraisers when required.

Do you have excellent interpersonal skills with ability to build relationships?

Do you have experience of using CRM databases and Microsoft Office?

Have you got strong communication skills, both written and verbal – with an engaging and professional telephone manner?

Are you able to follow procedures in an accurate and timely manner?
We are looking for an organised, numerate and proactive administrator, with excellent attention to detail, and the ability to provide a high standard of service to supporters and members.

If you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

In this role, you would benefit from the flexibility to work in a hybrid way enabling you to work remotely from our office base in central Bath, with the expectation to attend the office in normal circumstances, at least 20% of your time each month

How to apply
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification.
We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.

The closing date is midnight on 29 August 2022.

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