Office support jobs in mill hill, greater london

About the role:

At Single Homeless Project (SHP), this is more than a Volunteer Coordinator role – it’s a unique opportunity to shape powerful experiences that connect people, build lasting partnerships, and directly support life-changing services across London. You’ll join a lively, ambitious Fundraising team in Kings Cross where ideas are valued, and growth is part of the journey. Working alongside the Corporate Partnerships Lead, your mission will be to design and deliver inspiring volunteering opportunities with businesses and community groups that bring practical help, donations and fresh energy to our programmes.

This is a role that blends creativity, coordination and relationship-building – one day you might be planning an engaging volunteering event in a hostel, the next you're developing a new collaboration with a local company, all while working closely with teams across SHP to make sure every opportunity adds real value. You’ll be part of a team that doesn’t just raise funds – we create meaningful experiences that motivate people to act and support our cause. It’s a brilliant step for someone who wants a career with purpose, where you’re supported to grow and encouraged to innovate. If you’re organised, confident and excited by the chance to make things happen, this role could be the start of something really special.

Hybrid for us means there will be opportunity for 2-3 days per week for home working, the rest of your working week could include office working in Kings Cross or attending SHP Services for coordination needs.

About you:

• A strong project manager, capable of managing multiple priorities.
• Proficient in using online programmes such as Canva, Microsoft Office, and with an understanding of CRM’s. 
• Able to juggle multiple priorities while ensuring the smooth administration and logistics of volunteering activities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July Online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.

Why this role matters:

Every day, millions of unpaid carers across the UK face immense challenges, often with little ecognition or support. At C r arers Trust, we believe robust, insightful evidence is essential to driving meaningful change for these carers – and that’s where you come in.

As our Research Manager, you won’t just be producing reports – you’ll be leading the charge in uncovering the real experiences of unpaid carers and identifying practical, transformative solutions to support them. This is a role that sits at the heart of our work: turning insight into influence, and evidence into action.

What you’ll do:

• Lead new research that explores the complexities of unpaid care, from the day-to-day realities carers face to the systems and services intended to support them.

• Work directly with carers and the organisations that serve them, ensuring our research is grounded, participatory, and genuinely reflective of real lives.

• Bridge the gap between academia, policy, and practice, using both rigorous academic methods and agile, think tank-style approaches to drive timely and impactful outputs.

• Shape the national conversation by presenting evidence to decision-makers, influencing policy debates, and helping Carers Trust lead the sector in what works – and what needs to change.

• Embed an evidence-driven culture across Carers Trust, working with colleagues across teams UK-wide to ensure insight guides everything we do.

Why now?

The challenges facing unpaid carers are growing – from navigating stretched health and social care systems to balancing work, wellbeing, and financial strain. At the same time, there's increasing recognition that carers are essential to the functioning of society and public services. This is a pivotal moment to influence the future of care – and we need a Research Manager who is passionate, curious, and committed to driving real change.

Who we’re looking for:

An experienced researcher with a talent for turning data into stories and findings into influence. Someone comfortable collaborating with academics, policymakers, service providers and – most importantly – carers themselves. A strategic thinker and a skilled communicator, who thrives on connecting the dots between evidence, lived experience, and innovation. 
 
If this sounds like you, download the recruitment pack to find out more. 

The Conscious Advertising Network (CAN) challenge outdated norms, tackle waste and fraud, and champion transparency to unlock growth and innovation. By safeguarding society and the environment, we ensure advertising truly works for everyone. 

CAN is a coalition of more than 190 advertisers, agencies and civil society groups, all working together to ensure we create effective advertising that works for everyone. At CAN, we believe that advertising should inspire, innovate, and drive real results – without compromising our rights and freedoms. 

Our Guiding Principles and Guides cover six main areas; information integrity & hate, inclusion, children’s rights & wellbeing, informed consent, anti ad-fraud, and sustainability. The Guides are designed for advertisers and agencies and offer practical steps to help navigate the changes within the advertising industry. 

Role Purpose 

The primary role of the Research & Insights Officer is to support the Research & Insights Manager in conducting research and producing insights which supports the development of CAN’s conversations with advertisers around the issues embedded in its Guiding Principles and Guides.

Core Duties and Responsibilities  

• Assist the Research & Insights Manager in the design and managing of research and insights which support CAN’s mission.

• To support the Research & Insights Manager in creating producing insights and communications materials for the advertising industry and trade and national press i.e Member briefings, press releases and social media comms. 

• Awareness of, and regular reporting on, relevant research bodies and initiatives/ projects they are undertaking which help unearth new potential research areas where advertising is impacting human rights   

• Working with members and external partners to collaborate on research projects or to gain insights on the advertising ecosystem 

• Assist with project management to support the research and insights team, as well as the wider CAN team 

• Working with other teams internally to collaborate on projects where required, in particular supporting the communications to members. 

Measurement of Success 

• Successfully working alongside the Research & Insights Manager in the delivery of robust and interesting research projects and related communications materials, to ensure advertising works for everyone 

• Discovery of new issues and talking points to uncover emerging issues related to advertising harms 

Skills and experience (required) 

• Experience in the field of research or journalism

• The ability to produce clear, well-sourced and accurate briefings and summaries, or news articles 

• Ability to work both in a team and independently 

• Fast-learning self-starter comfortable to work in a fast-paced and wide-ranging work environment   

• An understanding of investigative journalism and research 

• Fluent written and spoken English 

Skills and experience (desired) 

• A proven track record of research achieving impact, either through journalism or the production of content which has measurably improved awareness on a given issue 

• An understanding of the ad tech ecosystem and related harms

Other information 

• The role will entail hybrid working, predominantly working from home with some days working in a London based office  

Package 

• Competitive salary & statutory pension contribution (£28k depending on experience) 

• 12 months Fixed Term Contract with a view being extended 

• 23 days holiday 

• 1 Day off for your Birthday 

• Primary caregiver leave  - 2 days paid

To apply: 

Please submit a CV and cover letter by June 30th. Your cover letter should be no more than 2 pages long, answering the following questions: 

1. What is your motivation for working with Conscious Advertising Network and this role specifically? 

2. What skills and experience would you bring that will enable you to be successful in this role? 

Our diversity and inclusion commitment  

The Conscious Advertising Network exists in a diverse society. Our aim is to build a team that reflects this diversity, while fostering a working environment, which allows every employee – regardless of their differences – to thrive. 

We aim to do this by sharing our job opportunities across a wide range of online platforms, actively interviewing a diverse pool of applicants and ensuring that career development is based purely down to talent, personal values and effort. 

We do not tolerate discrimination of any kind. 

The HR Operations Lead plays a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd June 2025
Interview date(s): W/c 30th June 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Salary: £59,000 plus home working allowance or London weighting
Contract: Permanent, full-time
Location: Flexible – home based or hybrid in London office
Closing date: Friday 13^th June
Benefits: 30 days annual leave, cash Health Care Plan, EAP and more

We have an excellent opportunity for a Head of Individual Giving, Legacies and Supporter Care at Cystic Fibrosis Trust. This is a pivotal leadership role leading three key teams—Individual Giving, Legacies & In-Memory, and Supporter Care—to deliver long-term income growth and ensure supporters feel valued, inspired, and connected to the mission.

You’ll shape and implement multi-year strategies, oversee campaign innovation, and ensure best-in-class supporter journeys across all channels. You’ll also play a key role in cross-organisational projects, championing a supporter-first culture and data-driven decision-making.

To be successful as Head of Individual Giving, Legacies and Supporter Experience, you will need:

• Significant experience in developing and delivering successful individual giving fundraising programmes
• Strong line management experience with examples of motivating and developing staff members
• Proven successful experience developing strategies and reporting programme and campaign performance

If you would like to have an informal discussion, please call Emma.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

If you would like to discuss this role with us please quote the reference 2616EI

FTE £25207.00, salary for part time (3 days per week) for a 6 month period £7562.00

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.  

About the Role:

The Trust Fundraising Intern will work in collaboration with the Senior Trust and Foundations Manager to be responsible for securing critical funding that sustains our life-changing programs worldwide. As part of your internship, you’ll have the chance to contribute meaningfully to fundraising efforts, gaining hands-on experience in trust fundraising and developing skills that will help you kick-start your career in the charity sector.

Key Responsibilities:

1. Portfolio Support

• Assist in managing a portfolio of trust and foundation supporters, focusing on smaller funders to build relationships and secure gifts.
• Support the Senior Trusts and Foundations Manager in maintaining accurate and up-to-date donor records on the CRM database.
• Help with stewardship activities, including preparing thank-you communications, reports, and updates to funders.

2. Research and Prospect Development

• Conduct research into new funding prospects and support the development of bespoke, compelling proposals tailored to potential donors.
• Track emerging trends in trust and foundation fundraising to identify growth opportunities.

3. Proposal and Report Writing

• Assist in drafting high-quality communications such as funding proposals, applications and impact reports that reflect our projects and inspire support.
• Collaborate with colleagues to gather relevant information for use in proposals and stewardship materials.

4. Administrative Support

• Support the team’s transition to a new CRM system, ensuring trust and foundation data is accurately maintained.
• Help manage the team’s administrative processes, including monitoring deadlines for applications and reporting.

What You’ll Gain:

• First-hand experience in trust and foundation fundraising at a global charity.
• Skills in donor research, proposal writing, relationship management, and CRM system usage.
• Insight into the broader charity sector, including strategy development and program impact reporting.
• The opportunity to make a contribution to Mothers’ Union’s mission to support families and communities worldwide.

About You:

• Strong communication skills with the ability to write persuasively and clearly, with good attention to detail.
• Organisation skills and capacity to manage multiple tasks and deadlines efficiently.
• A team player who thrives on working across departments to achieve shared goals.
• Ability to identify new prospects and analyse data to support fundraising strategies.
• Proficiency in Microsoft Office and a willingness to learn new CRM systems.
• A commitment to Mothers’ Union’s mission and a desire to contribute to global change.​

Work Location/Hybrid Working Pattern:

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter  via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 23 June 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. 

Population Matters –  Director of Fundraising and Engagement

Location: Home-based with occasional travel (and a regular presence in the office).

Salary: £70k per annum, reviewed annually.

Contract: Permanent, full-time hours. 

Population Matters, the organisation shining a light on the impact our growing population is having on us and nature, is seeking a Director of Fundraising and Engagement to lead and inspire a passionate team towards achieving a global funding model that is diverse, sustainable and pioneering by 2030.

Population Matters is a small yet ambitious global organisation with a vision of a world in which our human population lives fairly and sustainability with nature and each other. With Sir David Attenborough as a patron, the charity works to campaign, inform, undertake research and do all they can to encourage an open fair-minded and constructive debate about population to achieve a better future for people and the planet. They aim to create a wave of public awareness and corresponding policy action on a growing population and unsustainable consumption.

This is an exciting time to join the organisation with a revised vision, mission and values, in conjunction with a new global strategy for 2025-2030 launched earlier in the year. 

The role of Director of Fundraising and Engagement will play a pivotal part in bringing the organisation’s five new strategic goals to life through targeted fundraising work made possible through strong relationship management, influential fundraising and engagement activity and effective partnership building with key stakeholders and donors.  Using a test and learn approach, you will develop a diverse range of donors, allies and influencers who care about the planet and who will support and amplify the charity’s work. The role will also be responsible for exploring global funding opportunities around the creation of new regional hubs and ensuring that Population Matters’ fundraising is supported by clear, compelling, positive, targeted communications.

The role will also sit on the Senior Leadership Team (SLT), working collaboratively with the CEO and other Directors to ensure the organisation delivers impact across its strategic goals.

The successful candidate will have a strong track record in successfully developing and implementing fundraising strategies or plans, including leading a high performing team, as well as experience of securing funding from international sources or experience working in an international/global context. You will also have demonstratable success in developing and/or delivering an individual giving or legacy programme as well as a philanthropy or grant-seeking function.

You will have strong relationship building skills with major donors and individual supporters, able to align their giving needs with Population Matters’ work. Excellent communication skills will be combined with a resilient and optimistic approach and the ability to work independently with professional drive. Finally you will be passionate about the vision and mission of Population Matters.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 7th July, 9.00 am. 

A great opportunity to coordinate services for adult carers experiencing mental health issues in Merton, South West London.

Jigsaw4u is a charity with a proud 27 year history in supporting mental health and wellbeing in South West London. We are seeking a support worker who shares our values and person-centred approach, and who is passionate about helping adult carers (those with caring responsibilities).

This role presents an exellent opportunity to gain experience in, and knowledge of, social support work and mental health services, and would provide a great first step for those interested in building a career in this area.

The role is 4 days (28 hours) per week. Full time (35 hours per week) may be available if required.

Role in Context

Jigsaw4u’s Carers Peer Support Service supports adult carers in the London Borough of Merton through emotional support and access to information, opportunities and practical advice.

Working alongside other VCSE peer support providers in the Borough, other carer organisations or providers of statutory carers work, the post holder will work on improving pathways and coordinating services for adult carers experiencing mental health issues, often as a direct result of caring.  The post holder should have lived experience of being a carer, or of mental health challenges experienced by themselves or a close friend or family member

 

1. Purpose of the job

Be responsible in the designated area for:

• Delivery of one-to-one and group peer support sessions designed for and by adult carers
• Collecting data and reporting on direct work delivered with adult carers
• Collaborative working with the Merton Peer Support Partnership
• Developing and enhancing relationships with strategic partners
• Maintaining and striving to improve service delivery standards and effectiveness

1. Main duties

• Providing emotional and wellbeing support for carers through one-to-one, person-centred interventions
• Working flexibility to support carers aged 18 and over, who are caring for someone with mental health difficulties or experiencing mental health issues, often as a direct result of caring
• Empower and support carers to become involved in local Mental Health developments, particularly within SWLSTG
• Encourage and assist the uptake of Carers Assessments and the ability of carers and their families to assess their own needs to develop solutions and manage resources
• Assist carers in accessing opportunities for breaks from caring through activities within the partner organisations and external agencies
• Delivering time-limited, outcome-focused interventions to support personal outcomes so carers feel emotionally and practically supported
• Group-based support to address intended specific outcomes
• Encouraging access to local services to promote community inclusion and connectedness, enabling sustainable recovery and support
• Practical support to help carers access the right services and support based on needs, preferences, and the options available
• Evaluation of interventions provided through use of Outcomes Star and other
• agreed measurement tools
• To assist the Service Manager in creating monitoring reports
• To attend professional/monitoring meetings if required

Work setting: Hybrid
Salary: Between £29,000 and £31,500 per annum
Contract: 3-6 month FTC, full-time (37.5 hours per week)
Location: London
 
Are you an IT professional who is immediately available and experienced in Azure, SharePoint and Intune?
 
We are currently recruiting an IT Support Officer to support our client with they project. In this role, you will provide comprehensive IT services to staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, as well as ensuring their security and efficiency. You will also support with the development of an IT manual for the organisation.
 
Your day-to-day duties will include:

• Implementing change requests.
• IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.
• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)
• Device Setup: Configuration of laptops and mobile phones (with provided instructions).
• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).
• Travel: travel to various UK office locations.

 
Essential Skills: 

• Technologies: Proficiency in Azure, Intune and SharePoint.
• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).
• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.
• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.
• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.

 
Please note that there might be the need to work out of office time on occasions.
 
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
 
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support. 
 
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
 
• Providing advice and information about their Services
• Screening applications for urgency, checking eligibility, handling enquiries and phone calls
• Exploring the applicants’ circumstances to understand their needs and how they can help
• Collaborating with the Help, Advice and Services team members and other teams within their organisation
 
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.
 
They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home. 
 
They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.
 
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
 
Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor. 
 
Strictly no agencies.
 
You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc
 
REF-221 990

Peer Support Worker

Salary: £27,008 per annum (£17,285.12 pro rata)
Hours per week: 24 hours per week
Location: Phoenix Rehabilitation Unit, Springfield Hospital, SW17 0YF.

Have you experienced mental health challenges and want to inspire others with your recovery? Join them!

Our client are looking for someone who brings compassion, resilience, and lived experience to the role of Peer Support Worker at their Phoenix Rehab Unit in Springfield Hospital.

This is a meaningful opportunity to use your personal journey to support individuals navigating their own recovery. As part of a dedicated multi-disciplinary team, you’ll offer emotional and practical support to inpatients and continue to work with them in the community after discharge, helping them build confidence, independence, and essential life skills.

You will:

• Use your own lived experience to build trust and inspire hope
• Support service users in developing coping strategies, social skills, and independence
• Assist individuals in identifying goals and personal interests
• Help monitor progress and recognise early signs of relapse
• Facilitate connections with community resources and services
• Support reconnection with family, friends, and wider networks
• Provide up to 12 weeks of follow-up in the community post-discharge
• Maintain accurate records and contribute to service evaluations
• Promote recovery-focused, strength-based approaches in all interactions

You bring:

• Personal lived experience of mental health challenges (essential)
• A willingness to share your recovery journey appropriately
• Excellent communication, listening, and organisational skills
• Confidence using Microsoft Office and recording notes
• The ability to work independently and as part of a multidisciplinary team
• A strong understanding of boundaries, safeguarding, and confidentiality
• A commitment to promoting diversity, inclusion, and anti-stigma principles
• The ability to travel across boroughs using public transport

About the Unit:

The Unit is a 16-bed specialist inpatient rehabilitation facility supporting people with enduring mental health conditions. They provide 24-hour care in a supportive environment that bridges the gap between hospital care and independent living. You’ll join a forward-thinking team that prioritises patient empowerment and sustainable recovery.

About them:

They’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Their experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. They combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. They partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. They focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.

A site visit will take place on Wednesday 18th June at the Unit.
Face-to-face interviews will be held the following week — date to be confirmed.

Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-221842

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

• Leading and mentoring a high-performing Service Desk team
• Managing day-to-day operations and acting as the go-to escalation point
• Driving service improvements using KPIs, feedback, and best practices
• Supporting AV and video conferencing across the College
• Playing a key role in exam delivery and IT project support
• Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

• Proven experience managing an IT Service Desk
• ITIL v3/v4 Foundation or equivalent experience
• Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
• Excellent communication, leadership, and problem-solving skills
• A customer-first mindset and a passion for continuous improvement
• A proactive, self-starting attitude and a love for learning.
• A commitment to data protection, security, and sustainability.
• Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
• Strong critical thinking skills and the ability to identify workarounds and solutions.
• Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

SUMMARY

Position Title:  Operations Lead

Level: Level 4

Salary: £31, 320 - 36, 720 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton,  London (New office in Brixton)/ Remote working within the UK with at least 2 days work from our office (Pro rata for part time)

Contract: Part time (32hrs/weekly),  fixed-term contract for 2 years, with potential for extension and role expansion.

Hours: TAA has flexible working hours, with some expected evenings and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date:  As soon as possible (potentially August)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. 

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. 

This is why we are looking for an Operations Lead capable of envisioning the full journey of a young person through their time with The Advocacy Academy from the first activation point to whenever they choose to end their journey with us. We want someone who is excited work with us in creating an environment that supports our mission and aspiration for our young people.

We want our young leaders to win and to build real power across the UK that ensures that the generations that follow aren’t just inheriting our mess, but our equipped and ready to fix it. That is why we are looking for someone passionate, a trusted partner, and the go-to person who will support us in all aspects of facility management. Working closely with the Operations and Community team, you will be responsible for the physical spaces and infrastructure within TAA. This includes overseeing the maintenance, security, and functionality of the Liberation Centre, equipment, and physical assets. Your focus is on the efficient operation of the physical environment.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

AREAS OF RESPONSIBILITY

1. You will become a key member of the Finance, HR & Operations Team, including but not limited to:
   1. Supporting the Director of Finance, HR & Operations in maintaining and improving the relevant operational systems and processes.
   2. Supporting the Director of Finance, HR, and Operations in ensuring the delivery of our Liberation Centre strategy: working closely with the Community team to ensure the Centre provides a functional, welcoming, inclusive, and safe space environment for our staff, young people, and community.
   3. Building relationships with other departments, engaging with them to understand their needs, and communicating regular Operations updates.
2. You will ensure that your responsibilities run like well-oiled machines by being a conductor of the orchestra through becoming a key member of the Finance, HR and Operations team supporting the team to achieve their strategic objectives for the year:
   1. Provide Support for TAA’s facilities, including cost savings and ensuring a safe and conducive work environment for our staff, members, and community groups by:
      • Supporting the Director of Finance, HR, and Ops in ensuring the maintenance of our Liberation Centre, which includes: establishing protocols and processes for healthy work environments, supporting in making the space accessible and safe for all its user groups.
      • Supporting maintenance and safety checks are regularly carried out at the Liberation Centre, including security and fire systems, evacuation, and emergency drills.
      • Acting as the main point of contact with the council and centre manager and liaising on matters related to maintenance and repair.
      • Being the main point of contact for building contractors.
      • Supporting with identifying first aiders and marshals, acting as one of them, and ensuring that the first aid box is adequately stocked up at the Liberation Centre and that the fire extinguishers are within date.
      • Supporting the Director of Finance, HR, and Operations with the development of applicable risk assessment forms (e.g., general risk assessment for the Liberation Centre, fire risk assessment, COVID, remote work, employee wellbeing, incident report, etc.) and their completion as may be required.
      • Rolling out mandatory Health and Safety training courses and undergoing regular H&S training to keep your knowledge updated and informed of changes in regulations.
      • Ensuring the space is well-stocked, and holding our procurement practices 
      • Liaising with our cleaner and making sure that the relationship works well and that the cleaner is supported in their access of the space
      • Supporting the Community team in holding overall safety practices for the Liberation Centre 
   2. Provide Support on TAA IT infrastructure, to include but not limited to:
      • Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
      • Support the Finance, HR and Ops Director with planning for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.
      • Assist the Director Finance and Resources with monitoring IT and data protection compliance throughout the organisation, ensuring secure data storage, transfers, archiving and deletion.
      • Sourcing and Setting up laptops and phones for staff, and supporting staff in using tech as part of inductions.
      • Keep updated with changes in legislation that may need to be considered within The Advocacy Academy’s facilities and IT management.
      • Managing our trello project management tool.
      • Leading on tech repair via apple support or penelope for the staff team
   3. Provide HR support, to include but not limited to
      • Supporting the Head of People with DBS checks and the onboarding of new staff, ensuring they have the necessary information and equipment for their work.
      • Working with the Head of People to ensure that all our candidates have a great experience from the beginning to the end. 
      • Support with Office induction for new starters.
      • Supporting with planning social events.
      • Supporting on tech off  boarding for staff leaving
   4. Provide M & E Support, to include but not limited to
      • Coordinating and supporting the implementation of  monitoring, evaluation, and learning (MEAL) infrastructure across departments to track impact and efficiency.
      • Managing and optimising Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
   5. Provide Finance Support, to include but not limited to:
      • Be the main point of contact for our day to day Host finance administration. 
      • Supporting our team with generating sales invoices.
      • Monitoring and responding to our Operations and expenses and invoicing slack and email messages.
      • Processing invoices and expenses in a timely and accurate manner.
      • Supporting fundraising team with gift-aid reconciliation.
3. Share responsibilities for achieving our strategic objectives by upholding our vision, mission, strategy, ideology, and cultural values within your area and also across TAA, supporting on cross-departmental projects as needed:
   1. Embody our commitment to social and economic justice
   2. Role model upholding ideology, culture and value expectations across the organisation including but not limited to: leading by example across departments and during team days and role-modelling leadership, identifying new opportunities to the Director of Finance, HR and Ops and to the team and identifying risks to our integrity and authenticity in relation to ideology and culture
   3. Ensure that you work in tandem with and in support of other team members including but not limited to: encouraging collaborations across other departments with resources as needed
   4. Take responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA culture
   5. Take responsibility for pursuing your own development to build knowledge and skills to fulfil your role and areas of interest 
4. Governance and Compliance
   1. Work with the Finance, HR and Operations to prioritise and centre risk management in your portfolio: feeding into risk analysis and mitigation, identifying and escalating risks to the strategic objectives, taking the lead to mitigate risks early and thoroughly.
   2. Ensure understanding and compliance with TAA policies and practices and take the lead on their implementation within your portfolio

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

  IDEAL SKILLS & EXPERIENCE  

• Detail oriented 
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Microsoft Excel/ Google Sheets, Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Operations Lead role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY  

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Operations Leads entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the Operations Lead role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any

form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES  

• • Closing Date: The deadline for applications 27th June 2025 by 10am.

Please be aware that there will be two rounds of interviews (including an interview task) and we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

We are looking for a fulfilment focused Supporter Relations Assistant to join our Supporter Relations Team and provide a great customer experience for all our supporters!

This role supports the Fulfilment Coordinator in embedding and implementing fulfilment initiatives and activities within Friends of the Earth and plays a frontline role in strengthening our supporters experience and promoting our vision to a wide range of people through our channels - email, post, phone and social media.

Key Skills and Attributes: 

We are looking for an enthusiastic and committed customer service whizz who can juggle managing deadlines, ensuring supporters are thanked and resource orders are fulfilled accurately and efficiently, speaking to our brilliant supporters on the phone, moderating our social media pages, updating and maintaining supporter data in Dynamics and processing donations. You will be proactive and organised and have strong admin skills with an eye for detail and a problem-solving attitude.  

No previous experience is needed as you’ll be trained in using the Dynamics CRM and AgoraPulse platform, understanding Gift Aid, GDPR, compliant donation taking and more, and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world. 

This is the perfect role for someone looking to change their career at Friends of the Earth. Due to the varied nature of the role, no two days will be the same!

The team: 

Our friendly and passionate Supporter Relations Team is at the frontline of our commitment to create and develop positive relationships with our grassroots network and supporters of Friends of the Earth.  

Location and working pattern:

Friends of the Earth operate a 4-day-week across 30 hours. Your working pattern will be Tuesday-Friday or Monday-Thursday.

We ask that our Supporter Relations Assistants work 4 days in our office in Stockwell with the day starting by 10am with a flexible working pattern to suit your individual needs. Our core hours are 10am to 4pm.

Closing date: Wednesday 18th June 2025 (23:59) 

Hours: Full time (30 hours over 4 days)

Location: London office in Stockwell

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.