One Housing Group Jobs

Youth Engagement Worker 
Salary Banding: £27,500 -  £28,250 
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week 
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

Herts Young Homeless (hyh) are seeking a dynamic and enthusiastic youth engagement worker to join our charity. hyh's strategic aim is to 'Be More Youth Led' and this role is crucial in supporting that commitment. The right candidate will be fun, open-minded, tech savvy and enjoy working using their own initiative. They will be passionate about youth engagement and motivated to translate youth ideas into actionable plans for the charity.

hyh believe that young people should have opportunities to have their voices heard, valued and acted upon in decisions that affect them. Young people are experts in their own lived experiences; at hyh we recognise that they are key to ensuring our services are relevant and work effectively for young people now and in the future.

This role will facilitate a variety of fun and meaningful engagement opportunities for young people to have a voice on decisions that affect them. The successful candidate will create open, safe and inclusive spaces for young people, to enable them to form and express their voice on issues that are important to them and to hyh. The youth engagement worker will have the opportunity to inform, develop and grow our youth engagement offer; if successful this may lead to professional development opportunities such as line management of volunteers and staff.

What can you bring to the team?

• Candidates Must have a full clean driving license and use of own vehicle for business purposes
• Co-facilitate annual ‘Youth Summits’; consulting young people from across the county on issues related to the charity/youth homelessness.
• Launch and facilitate a youth advisory board (online and in person). Act as an advocate to deliver key youth board messages to our leadership team and board.
• Co-ordinate work experience and apprenticeship opportunities for young people.
• Organise and co-facilitate social events for our young people.
• Support our young housemates in completing ASDAN qualifications.
• Support the content of our digital communication to young people.
• Complete relevant data to monitor and evaluate the effectiveness of youth engagement work.
• Ensure youth engagement and coproduction is considered at all levels of the organisation to ensure decision making is youth informed where appropriate.
• Develop new an innovative ways of involving hyh services users in shaping our services and coproducing our work.
• Ensure good ‘youth voice’ communication across all hyh services, providing updates at service team meetings.
• Co-ordinate young people’s involvement in staff recruitment, training and induction
• Establish and maintain good working relationships with external organisations and professionals.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!

Please apply via the link on the vacancy found on our website attaching a CV with a covering letter AND/OR a short (less than 2 mins) video as to why they are passionate about youth engagement.If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Closing Date 7th June 2024 and interviews will be arranged as applications are reviewed but will be no later than week of 10th June 2024.  The second stage will be a Young Panel Group Task followed by a personal Interview on the 18th June 2024.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

To provide safety planning, support, advice and assistance to women and their children who have experienced domestic violence and abuse and are staying in the refuge.

The focus of this role is on preventing domestic abuse by provide support, advice and assistance to adults and their children affected by domestic abuse and are staying in refuge/safe accommodation and ensure that they are provided with secure, high-quality accommodation. 

The post-holder will work to empower and support women and children to make positive choices and will establish resettlement services to support women and children to move on from refuge/safe accommodation.

To participate in the delivery of the on-call out of hours on a rota basis. There are 2 positions avaialbe one working with Adults only and the other working with Adults Children & Young People. Please advise of your preference when applying.

 Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case. 

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities
See attached job description for full list of responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  
  

Skills and Abilities

See attached job description for full list of skills & abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills

Internally the job title will be Recovery Worker. 

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Robin Hood Avenue as a Recovery Worker.
 
Robin Hood Avenue is a small mental health, supported housing service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
 
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. 

Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
 
Relevant experience is required and candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
 
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
 
This is a permanent, part-time role requiring the post holder to work 18.5 hours per week. 
 
To apply, please visit our website via the apply button. 

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
 
We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

We are looking for a training and development lead who will design and implement a new model of solution focused resources and training programmes. You will work with community organisations to understand their legal needs and tailor the training to give advisers the tools they need to help their communities. You will develop resources and training that are practical, holistic and comprehensive and delivered through a range of online and in person methods. 

You will be passionate and enthusiastic about access to justice with a training and development background. You will lead on the development of a new range of resources for the wider access to justice community with a focus on housing issues. You will also work closely with other staff to re-imagine and represent existing content in new ways. As LAG is at the heart of the social justice lawyering community, the successful candidate will work closely with our partner organisations.

What we do:

LAG supports and empowers those providing legal services and using the law to achieve justice for those who are disadvantaged, unable to speak for themselves or who struggle to be heard, by:

• Publishing and disseminating accessible, high quality, authoritative and up to date legal information and knowledge.
• Delivering education and training and creating opportunities for the exchange of ideas.
• Being an authoritative voice speaking up for justice and improving law and practice.

Our vision is a fair legal system that excludes no one, upholds equality and social justice, and meets the needs of the people it serves.

TRAINING AND DEVELOPMENT LEAD

Principal duties and responsibilities:

• Plan and manage the resources and training in its overall design and content development to ensure it remains up to date and engaging and relevant.
• Identify and utilise the most appropriate platforms for delivery of different activity (eg in person, e-learning, webinar) to make the most effective use of resources and meet customer need.
• Work with subject matter experts, curating and creating content as needed.
• Work with and develop relationships with housing advice organisations and community groups to understand their learning needs.
• To develop digital content of the training materials, event video production, design brochures and training materials and keep these up to date and relevant.
• To be the first point of contact and provide first line support for all training and learning.
• Produce project progress reports and regularly review the project plan.
• Website maintenance and posting support, developing podcasts and management of the hosting platform.
• Support the administration and organisation of all learning and development programmes and events (virtual and in-person) and gather evidence and feedback to measure outcomes and impact of L&D activities.
• Arranging online and in person seminars, conferences, and training.
• Developing marketing and build a social media profile.
• Work with the LAG team to maintain a positive work environment and establish a culture of learning.

Person Specification:

Personal Qualities

Committed to the core values and objectives of the organisation.

Friendly and approachable

Self-motivated and ability to prioritise own workload.

A ‘can do’ positive attitude.

Flexibility and willingness to learn new skills.

Commitment to equal opportunities and anti-discriminatory practice

Abilities

Organised with good attention to detail.

Ability to work under pressure and to a deadline.

Positive attitude to problem solving.

Confident to work unsupervised on own and as part of a team.

Energetic and resilient attitude

Creativity and an ability to translate ideas into concrete plans and training.

Skills and knowledge

Passionate about access to justice issues

Educated to degree level or have a proven track record.

Experience delivering training and developing materials

Experience of working with external agencies, partners, and community groups.

Professional approach to work and strong interpersonal skills

Excellent written, verbal and presentation skills

Excellent IT skills and a good working knowledge of Microsoft Word, Excel, Outlook and Eventbrite

Well-developed knowledge and experience of all the main social media platforms

Excellent time management and organisational skills

Crisis Navigator

Closing date for applications 23:59 hours on 9th June 2024

Salary: Up to £37,300 per annum (depending on experience)

To apply visit our wesbite for application instructions

The successful candidate must:

• Be a qualified as a Solicitor (England & Wales)
• Have at least 3 years’ experience and expert knowledge of specialist welfare benefits casework
• Be able to:

- support complex cases requiring representation at Appeals Court or Tribunals

- develop and deliver outreach activities to increase the reach of the service

Bristol Charities is entering a season of rapid development and growth. We are expanding our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.

As part of growth, we are recruiting for a range of new roles and are seeking highly motivated individuals to join our team. If you care about Bristol and are passionate for positive change, then please come and join us on our journey.

EXECUTIVE ASSISTANT TO THE SLT

Contract: Permanent
Hours: Part-time (21-28 hours per week). Additional hours may sometime be required, particularly for Trustee meetings, and can be taken as Time Off In Lieu.

The Executive Assistant (EA) to the SLT will facilitate all the charity’s governance requirements. Activities will primarily focus on Trustee meetings, Committees and Management team meetings, but will include policy administration and all other aspects of corporate governance and company secretariat. The post will also form part of newly-formed HR function within the charity.

The EA to the SLT will be a key role in giving the charity the capacity and expertise it needs to grow in a well-governed and responsible yet ambitious way.

We offer the following benefits:

• Competitive salary with index-linked pay awards
• 5% employer pension contribution (matched)
• 4x Life Assurance
• 26 days annual leave, rising with length of service (plus Bank Holidays)
• Health Cash Plan
• Employee Assistance Programme
• BenefitHub discounts and perks platform
• Staff Wellbeing Group
• On-site café
• Free on-site parking

Deadline for applications:  Sunday 2nd June 2024

Interview dates: TBC

Would you like to be part of a passionate team working to prevent harm to children?

· £26,207 FTE plus pension and NI contributions

· Monday to Friday 8.30am-2.30pm – or Part Time or Job Share

· Free parking

· Term time only. Annual Leave compensation included in FTE salary.

· Employees’ Assistance Programme

· Uniform provided – polo shirt and fleece

You will be a key team member, being the first to welcome schools when they arrive in the morning. You will take them through their day, facilitating and making everything run smoothly.

On days that you’re not Visit Managing you’ll be a Guide for small groups of children, taking them on their interactive educational journey through the safety zones.

This role could suit you if you are…

Well organized and have experience of managing different scenarios calmly, with confidence, and good humour.  You will be able to engage, and enjoy working with, people of all ages from 10 to 80 years old. A real team player who is prepared to take responsibility for ensuring a smooth service for all involved. Someone that has strong safeguarding values and passionate about promoting the well-being of children and young people.

Experienced in working in face-to-face delivery in any sector, having an education or training background would be desirable. 

Enhanced DBS check with children’s barred list information required

To apply send your CV and a covering letter telling us why you’d like to be one of our Visit Managers to the email address in the Job Description

Deadline is midnight on Sunday 2 June  2024

If you’d like a chat about the role before applying just call Elaine on 0116  262 9739

How this role fits into the vision and objectives of Causeway 

Causeway runs safe houses for men, women and families who have escaped modern slavery. We currently have an exciting opportunity for an Accommodation Advocate working with female service users in our Liverpool safe houses. In this role you will work alongside a team to support service users living within our female safe houses based in Liverpool. You will equip and empower individuals who’ve experienced trauma to live free and meaningful lives. Day to day, this role includes providing service users with emotional and practical support; advocating on their behalf, communicating with other organisations including but not limited to health professionals, legal representation and the Home office and creating a warm and welcoming environment for service users to live in during their time with us.

RESPONSIBILITIES:

• Case working service users identified as PVOHT (Potential Victims of Human Trafficking).
• Regular feedback and review meetings with Accommodation Coordinator.
• Arranging and attending appointments for individuals or families.
• Following up all paperwork/online reporting in adherence to the terms of the contract. Including but not limited to; journey plans, risk assessments and inductions.
• Ensuring that all Key Performance Indicators (KPIs) are met.
• Ensuring progression of PVOHT through system;
• Liaising with organisations and individuals regarding service users and Causeway in a professional manner - including but not limited to SATco, UK Visas and Immigration, Modern Slavery Human Trafficking Unit, other agencies, police, and medical professionals.
• Ensuring accurate logging of all support hours.
• Ensuring exit strategies are being prepared in a timely fashion.
• Dealing with out of hour crisis in accordance with on call rota.
• Receiving out of hours’ referrals in accordance with the on call rota.
• Carrying out inductions, journey plan reviews and updating the client management system regularly.
• Supporting service users to attend appointments when appropriate.
• Some basic housekeeping duties including the cleaning and preparation of bedrooms for new service users.
• Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures.
• Ensuring adherence to all internal procedures regarding Causeway, the Safe Houses and any legislation.
• Promoting Causeway in adherence to the terms of the contract – this may include attending events on behalf of Causeway as a whole

We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.

£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Job Overview:

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

Working Patterns are Monday- Friday 9am to 5pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries

- Deal with enquiries on Housing Management, Maintenance and Customer Support

- Receive and action maintenance requests for owned, managed or leased properties

- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure

- Data entry into IT systems and databases for reporting and performance indicators

- Support of administration functions within the team

Key Responsibilities:

- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly

- To resolve and provide information on initial rent, housing benefit and service charge enquiries

- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process

- To log and transfer complaints in accordance with Look Ahead's procedure and policy

- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders

- Data entry into IT systems and databases for reporting and performance indicators

- Provide support in the duties of the other administration roles within the team (including occasional reception cover)

- To ensure that all duties are carried out in accordance with policy and procedures

- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation

- To produce correspondence or documentation to be sent internally or externally

- Attend internal and external meetings or forums to promote Property Services and Look Ahead

- Any other duties relevant within the team as and when required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Approachable and open behaviour. Works as part of a group or team

- A strong approach and commitment to providing an excellent customer service

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Demonstrates significant confidence and high levels of self-esteem

- Is respectful, articulate, and sensitive in style of communication

- Is motivated towards excellence and improvement of personal performance with a can doattitude

What you'll bring:

Essential:

- Educated as a minimum to GCSE English and Maths or equivalent

- IT literate and can use Microsoft software packages and housing management systems

- Customer service skills especially verbal

- At least two years experience in working in a call centre, property and/or customer services environment

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role will suit a support worker looking to working throughout the night. You will report to the team leader and engage with/ support customers during anti-social hours.

This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

You will be based at Hope House. We have two sites: Hope House and Doddsfield Rd. Hope House/ Place is a 10 bed supported housing service, providing support for 16 customers overall. The support hours for Hope House are 24 hours, 7 days a week, with one waking night.

Doddsfield Rd has 6 independent living flats with floating support.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised and flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is essentially customer-focused.
- Is motivated towards excellence and improvement of personal performance with a can-do attitude.
- Ability to cope positively with challenging and diverse behaviours.

What you'll bring:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Spitalfields Crypt Trust: Deputy Director of Services

A new and exciting opportunity to join this amazing East London charity embedded in the local community, providing practical help, support and training to people affected by homelessness or suffering from addiction.  The post holder will be at the heart of managing, shaping, and developing SCT’s services, including all aspects of our Therapeutic Programmes, Supported Housing Team, Training and Development, Housing First provision, and emerging women’s and community-based services.

Salary: £40,777 - £48,984

Benefits: 25 days annual leave (increases with length of service), plus bank holidays, 5% employer contribution pension, generous sick leave provision, BUPA Employee Assistance Programme and Health Insurance cash plan (up to £600 pa towards medical costs), season ticket loan, cycle to work scheme

Hours: 35 hours per week

Applicants are invited to submit their CV and a covering letter outlining their suitability and reasons for their interest in the role.

Closing date: 9th June 2024

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Newham.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Assessing referrals received by the service, within the 4-hour target, and providing rapid response to these.
* Inducting new customers, and helping orient them to the community and local area
* Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
* Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
* Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

Benchmark Qualification and Experience Level:
Typical qualifications from none to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Islington Complex Needs services have a full time Project Worker Complex Needs position (Milton House) and a part-time Project Worker Complex Needs (Ashley Road) position available.

About the role:

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We are seeking experienced and highly motivated staff members for our Complex Needs Accommodation Service. The role will require you to work alongside the Regional Services Manager , to provide a high level of support to these clients at our Ashley Road and Milton House projects.

You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.

The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)

About you:

• Previous experience of working with people with complex support needs.
• Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.   
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 2nd June at Midnight

Interview date: 12th-14th June 

This post will require an Enhanced DBS check to be processed for the successful applicant.