Online mental health support volunteer roles in marylebone, greater london

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

We are seeking additional Trustees to help Gambling Lived Experience Network (GLEN) to continue to act as an independent voice raising awareness of, and offering support to people affected by, gambling related harms.

Gambling Harms actively impact over 7 million GB residents each year, with an estimated 1.3 million actively engaging in harmful gambling. Millions more experience legacy harms long after gambling has stopped being a 'live issue' in the lives of individuals and their family members.

GLEN is a network charity (CIO) seeking to amplify the voices of those who have experienced and intimately understand what gambling harms are, and how they manifest in individual, family and community environments.

We are a strong advocate and supporter of the power of Lived and Living Experience and accordingly seek individuals who share our vision of needing the voices and experiential knowledge embodied in LLE to have a central role in shaping our societies understanding and response to what is a growing public health concern.

Time-wise, we simply ask a few hours per month, mainly through attendance at GLEN board meetings which are usually hosted online 4-5 times per year.

Support-wise, we welcome any and all support you can offer us.

We particularly welcome individuals who have themselves experienced harms caused through gambling - whether through their own gambling or the gambling of a loved one - but this is not a requirement. The only requirement we really seek is a commitment and alignment with our charitable goals of empowering LLE to have its voice heard and acted upon.

Please download our Role Specification for more details.

Would you like to work at the frontline of suicide prevention? 

At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.  

Volunteer Befrienders are key to Maytree and work alongside Lead Befrieders to provide an open and containing space for people who are feeling suicidal. Befriending is as its sounds: sitting alongside our guests as a compassionate, confidential, and non-judgemental friend. Through active listening and human warmth our volunteers enable our guests to explore their feelings and their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.  

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

About the volunteer role

The aim of our E-Commerce Assistant role is to provide administrative and operational support to the E-Commerce Manager, assisting with online sales, customer service, and digital marketing initiatives

Key tasks

· Product Listings: Assist in creating and updating product listings on our e-commerce platform.

· Order Processing: Assist in processing orders, including packaging and dispatching items.

· Customer Service: Provide support for customer inquiries via email, ensuring a high level of customer satisfaction.

· Compliance: Ensure all e-commerce activities comply with relevant regulations and guidelines.

· Administrative Support: Provide general administrative support to the E-Commerce team.

About You

· Communication Skills: Good communication skills.

· IT Literacy: Comfortable using MS Office applications – Outlook, Word, Excel.

· E-Commerce Platforms: Familiarity with e-commerce platforms e.g., Shopify & eBay

· Organisational Skills: Good organisational skills.

· Attention to Detail: High attention to detail.

Experience & skills you will gain

· Experience working as part of a team.

· Experience working within an e-commerce administrative role.

· Gain hands-on experience in the dispatch process, including packaging and shipping.

· Experience in managing product listings and inventory.

· Exposure to customer service practices in an online retail environment.

· Experience in digital marketing.

· Exposure to sales analysis and reporting.

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Are you an Arabic speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Arabic-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Arabic.

Why volunteer with us?

✔ Support members of the Arabic-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through the CharityJob website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Arabic-speaking community across the UK!

Would you like to be part of our future?  After a period of growth Grassroots Suicide Prevention are seeking to recruit further trustees.

We are a national suicide prevention charity, and our vision is a future where more lives are saved from suicide. We empower people to help saves lives from suicide through connecting, educating, and campaigning nationally:

· Connecting: We listen and connect people to support through our Stay Alive app, tools, and resources to help keep people safe from suicide.

· Educating: We offer bespoke and evidence-based consultation and training, co-designed to empower individuals, organisations, and communities to develop the skills and confidence to help save lives.

· Campaigning: We help remove the stigma around suicide. We know that most suicides are preventable with timely intervention and the right support. We raise awareness through campaigning on the ground and influencing at a strategic level.

As a Trustee, you will be joining a charity in a strong position with an ambition to build on our successes.  We will be looking to build on existing activities and developing new innovative projects.

Trustees are our most senior leaders. They set our strategic direction, make sure we’re using our resources effectively and ensure we’re having the greatest possible impact in the communities in which we work. Trustees are expected to undertake duties in a manner that reflects GSP’s values and ethos.

We are particularly looking for Trustees with skills and experience in one of the following areas:

•  charity experience, ideally a CEO or former CEO who has grown a local charity into a national

• fundraising and/or someone who sits across marketing, comms and fundraising but with more experience on fundraising than comms 

• frontline support both online/digital and face to face in health and social care 

• business development and networking

We are a friendly and welcoming organisation and are passionate about what we do. You’ll be joining our Board of Trustees at an exciting time with lots of opportunities to build on our success over the next few years. If you have the time and enthusiasm to be part of something amazing, please get in touch.

We welcome applications from those with lived experience.

If you would like to apply and/or find out more about this position, please see the job description attached.

Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.

Why volunteer with us?

✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Albanian-speaking community across the UK!

HLP is committed to equity, diversity and inclusion (EDI), supporting a fairer society through our work.

We want our board to reflect the diversity of our helpline communities and sector and to expose bias, provide richer discussions with well-rounded perspectives that will help trustees in their decision-making, which in turn will increase the charity’s legitimacy and impact.

Helplines Partnership is keen to support the above initiatives in increasing the diversity of its board and therefore we are particularly interested in receiving trustee applications from all communities.

We would particularly like to hear from people who:

• Are looking to be part of the leadership of an established and highly respected charity
• Have, or are seeking to develop, experience in a non-executive role
• Are willing and able to devote the necessary time (see time commitment below)
• Care about mental wellbeing and helplines and feel motivated by our vision, mission and values

Time Commitment:

The successful candidate will be required to attend three two-hour teleconference Board meetings per year and one face to face meeting (historically held in London).  Also the Annual Conference which you will be required to attend in person during November. 

This is an unpaid voluntary position; however, reasonable travel expenses will be covered.

What are we looking for?

•  Some experiences of the charity / helpline sector are desirable but not essential.
• As an organisation, we work remotely, using IT solutions such as Teams, Zoom and SharePoint so location is not so relevant. Being comfortable with the use of these technologies would be helpful.

What difference will you make?

 As a small charity, your contribution will be significant and effective. As part of HLP’s Board, you will be helping directly to ensure the effectiveness of the organisation.

Quotes from Trustees who are coming to the end of their tenure:

“Being a trustee at HLP has been a great experience – challenging and positive in equal measure. From a personal point of view, it helped me develop strategic leadership skills and gave me a chance to contribute to areas such as policy development and financial management. Working with and listening to my fellow Trustees was also a great development and networking opportunity. It was also a way of helping HLP grow its impact and do even more for its members and helplines around the country.”

 Becoming a helplines trustee has brought me far more than I imagined. I have gained new friends, learnt new skills and experienced excellent networking across many new areas, I can highly recommend it.

 It has been a privilege to serve as a Trustee with HLP over the last three years and more recently as Co-Chair along with Elizabeth Rimmer. Looking through a professional lens it has been invaluable learning and development for me and allowed us to develop deeper links across the nations in relation to knowledge sharing and networking for our helpline memberships. 

 On a personal level I have very much enjoyed working with the HLP board and staff team who are all genuinely passionate about what they do and the helplines and people they represent. 

Immediate Theatre is a Hackney based community arts organisation with almost 30 years’ experience of providing quality arts opportunities in East London.  We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board. Estimated time commitment 25 hours a year.

We are particularly keen to engage people with at least one of the following attributes:

• Young people under 25 interested in developing leadership skills.
• Lived experience of the issues facing our participants e.g.:
  • 90% of our youth theatre participants are from diverse ethnic backgrounds and a high proportion experience economic disadvantage, we know of 115 regular participants who access Free School Meals.
  • 32% of registered participants have special educational needs or a disability
  • Many participants on our Pathways to Employment programme have mental health challenges
  • We work with over 60’s including those experiencing long term illness
• Knowledge about education, we are keen to engage someone with knowledge of Secondary Education and/or academic connections with a relevant University
• Experience of managing a similar size organisation or team
• Experience of marketing.
• Experience in the community arts sector

A full breakdown of the trustee role can be found on Immediate Theatre's website.

Join our ever expanding team of therapists to deliver face to face counselling to anyone over the age of 18 years, in South West London.

You will become part of an organisation that is passionate about providing support for the local community, along with therapists from a diverse range of backgrounds.

We offer

• Free fortnightly supervision
• Appraisals and feedback for institutions
• Support from counselling and admin team
• Free training and CPD

We ask for therapists to:

• Have completed at least 100 hours of face to face, supervised clinical experience completed. Relevant work / life experience will be considered.
• Be qualified to Level 5 diploma level or be enrolled on the 2nd year of a BACP or UKCP accredited course.
• Be able to commit to three clients a week, for a minimum of 2 years.
• Attend personal therapy throughout their placement while a trainee.
• Attend fortnightly Richmond AID supervision.
• Hold membership of their relevant awarding body

“At Nugent, we believe in a world where every person has the opportunity to thrive – regardless of circumstances. That belief has guided us since 1881, and continues to inspire the work we do today”.

Join Us as a Trustee – Make a Real Difference at Nugent

Role: Trustee
Location: Remote with occasional in-person meetings (location-based)
Time Commitment: Approx. 4 board meetings per year + occasional subcommittee work
Type: Voluntary (reasonable expenses reimbursed)

About Us

Nugent are a North West based health and social care charity, based predominantly in the Liverpool City region, offering a diverse range of support for adults and children. Our children’s provisions include residential homes, a secure facility, a step-down home and SEMH School. Our adult’s provisions include dispersed homelessness accommodation, floating support provided in the community and supported living provided at home. We also provide adult residential homes including a specialist acquired brain injury, a home for those living with dementia, and a home supporting Mental Health needs. We also offer adoption support services working in partnership with local authorities across the UK.

To reach communities beyond these provisions we have established an initiative called Our Future Now, which actively engages in a range of fundraising and community-based activities. These efforts support wider unmet needs across the Liverpool City Region and beyond.

The Role

As a Trustee, you will help guide the strategic direction of the charity, ensuring good governance and overseeing the effective use of resources. You will work with fellow trustees and senior staff to support our mission, challenge constructively, and bring your insight and experience to the table.

As an experienced and committed individual, you will provide support to your peers and leadership to the executive team. You will promote a commercially astute culture across the organisation as we continue to make a lasting difference in the lives of the people we support

This role is ideal for you as a conscientious and driven individual who is prepared to support, advise and actively engage in the achievement of the vision

Who We’re Looking For

We welcome applicants from all backgrounds and are particularly interested in individuals with experience in one or more of the following areas:

• Health and social care policy or practice
• Finance, law, or governance
• Lived experience of using health or social care services
• Charity leadership or fundraising
• Equality, diversity, and inclusion

We are committed to having a diverse and representative board. If you are passionate about improving lives and can contribute to strategic thinking and oversight, we would love to hear from you.

How to Apply

Please apply online and attach your current CV. Alternatively send your CV and a short covering statement explaining why you’re interested and what you can bring to the role to the HR team by 6th June 2025

For more information or an informal conversation about the role, contact the HR team

Could you help to change a care-experienced child's life by reading with them for just an hour a week over a six month period?

We're looking for new volunteers to read online. Reading Heroes is a highly individualised initiative - every book that you read has been chosen specifically for you and the child.  All books are provided, and you will receive ongoing personal support from our dedicated Reading Heroes team, as well as opportunities to meet with other volunteers.

The number of care-experienced children in the UK growing; research tells us that these children are more likely to experience social, emotional and mental health problems, so we believe that Reading Heroes is a more important project than ever.

We have found that the Reading Heroes scheme has helped the children involved with their reading and other literacy-based skills, but these are not our primary purposes. Reading Heroes simply promotes reading for pleasure, and giving some of our time to children who need a little extra support - along with a kindly, friendly listener!

As a Reading Heroes volunteer, you’ll be instilling a love of stories which can have a lifelong positive impact. 80% of participants tell us they enjoy reading more after taking part.

Find out more: https://ow.ly/FVts50SBrIm

“Thank you for helping me read better and for making reading fun and not stupid boring!" (Reading Heroes participant)

The Night Stars is a volunteer night-safety initiative run by Westminster City Council. The program aims to provide a welcoming place for all and collaborate to ensure that Westminster’s nightlife remains a safe, inclusive, and enjoyable experience for residents and visitors alike. Volunteers are there to help anyone who finds themselves in a vulnerable situation, whether they need water, someone to talk to, or a safe place to sober up.  It is delivered across the West End, and focuses on areas such as Soho, Piccadilly, Leicester Square, and Embankment, and operates on Fridays from 19:00 pm to 04.00am. 

This is great opportunity for students to gain volunteer experience and key skills necessary for future success. We have many volunteers, and it is a wonderful way for them to make friends and new connections, as well as learn more about London's night-time economy.

The role is highly flexible, but your aim will be to:

• Act as an ambassador for the night-time economy and interact with visitors and local businesses to create a safe and enjoyable experience.
• Provide information, advice and practical support to visitors and vulnerable people
• Signpost people to support services if required.
• Be part of the wider strategic partnership in the area which is supporting and protecting visitors. In other words, interacting with emergency services such as the police, ambulance services, BIDS, and council enforcement staff, to ensure that Westminster remains safe.
• Look after those who are unable to keep themselves safe, and support them to get home without coming to harm

During patrols, volunteers may engage with:

• Intoxicated or Lost Individuals in need of assistance 
• Victims of Crime, such as theft and assault
• Individuals in Need of Emotional or Mental Health Support
• Venue Security and Emergency Services
• Council Enforcement Staff, such as City Inspectors or Anti-Social Behaviour Officers

Skills Required

• Empathy for the needs of vulnerable people.
• Excellent team player.
• Outgoing, friendly, and positive character.
• Good communication skills.
• Able to use your own initiative but able to ask for help when needed.
• Willing to work unsociable hours.

Training and support

• Alcohol and Drugs Awareness: Handling intoxication situations.
• Conflict Resolution: Managing aggression.
• Adult and Child Safeguarding: Ensuring safety and protection.
• Women’s Vulnerability Awareness: Intervening in vulnerable situations.
• Anti-Sexual Harassment: Preventing and addressing harassment.
• Communication: Effective interaction techniques.
• Emotional Support: Assisting distressed individuals.
• First Aid: Basic emergency medical skills.
• Equipment Use: Proper handling and operation.
• Counter Terrorism: Guidance on safety procedures.
• Employee Assistance: Access to the council's support services.

These trainings ensure that volunteers are well-prepared to handle various situations effectively and safely.

Benefits to volunteers

• The satisfaction of knowing that you are making a difference to vulnerable people.
• Building self-confidence and the ability to work flexibly.
• Ability to undertake specific training and gain experience of supporting the vulnerable and conflict resolution.
• Opportunity to meet new people and learn more about London’s night-time economy.
• Working as part of the team and wider strategic partnership for the night-time economy.
• Offers great experience to anyone considering a career in the social sciences, health or social care, medicine, public engagement, crime prevention or a career that requires effective communication, dynamic problem solving, and teamwork.

This is an opportunity to become Chair of a Charity which has recently celebrated its 10th anniversary. If you are someone who is looking to make a “real difference” for mothers/birthing people and their families facing one of the most challenging and unexpected periods of their lives, then we would like to hear from you.  We are also looking for a Chair who can lead and “harness” the range of skills present within our existing Board members, who come with a range of experience.

Now into our second decade as a charity, it is exciting time to join Mummy’s Star as the Chairperson. We have broadened the conversation about cancer and pregnancy nationwide, and internationally too despite our small stature. We now must sustain what we have built and help take the charity to that next level where we can elevate the voices of those we support, so that their needs are not only understood, but are also prioritised and used to inform policy and planning.