Online mental health support volunteer roles in marylebone, greater london

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Chair of Trustees Role

Profile Remuneration: This is a voluntary role.

Reasonable expenses for travel may be reimbursed.

Location: Must be available for board meetings in person in London

Time commitment: Quarterly board meetings, annual strategy day, plus additional time for Chair duties as required

Term: 3 years (renewable up to a maximum tenure of 9 years)

The Chair of the Board of Trustees provides leadership to the Board, ensuring it functions effectively to support and guide the charity in achieving its mission. The Chair is responsible for setting the tone for the Board’s work, promoting a strong culture of governance, and facilitating effective, inclusive decision-making. The Chair helps to steward the strategic direction of Dallaglio RugbyWorks, ensuring that the charity remains focused on its purpose, values, and long-term sustainability. The Chair also acts as a key ambassador for the organisation and helps build productive relationships both within the Board and with external stakeholders, including the charity’s founder.

Key Responsibilities

• Lead the Board in maintaining a clear and strategic focus on the charity’s mission, values and long-term goals.
• Chair quarterly board meetings, facilitating inclusive, well-informed, and effective decision-making.
• Foster a culture of accountability, collaboration, and high performance among Trustees.
• Provide a supportive and constructive relationship with the CEO, acting as a sounding board and trusted advisor.
• Ensure that the board fulfils its legal and governance responsibilities, including oversight of financial health, compliance and risk.
• Ensure robust financial oversight, including the long-term financial sustainability of the organisation, and the appropriate use of resources.
• Build and maintain a constructive and appropriate relationship with the charity’s founder, supporting their continued connection to the mission while ensuring clarity of roles and governance.
• Represent the charity externally, where appropriate, to build its profile, credibility and influence.  
• Support the executive team by facilitating introductions to key contacts, influencers, and potential supporters or partners.
• Lead board development, including Trustee recruitment, succession planning, and reviews of board performance.
• Champion best practice in governance and uphold the charity’s values and reputation.
• The Chair is a member of the Nomination, Remuneration & HR Committee, with twice yearly online meetings to be attended.

General Trustee Responsibilities

• As Chair, you also carry the core responsibilities of a Trustee, including:
• Ensuring that the charity complies with its governing document and all relevant legislation and regulation.
• Using your skills, knowledge and experience to support sound decision-making and organisational development.
• Safeguarding the assets and values of the charity, and ensuring resources are used effectively to achieve charitable purposes.
• Acting in the best interests of Dallaglio RugbyWorks at all times, exercising reasonable care and independent judgement.
• Promoting transparency, inclusivity, and integrity across the organisation.

The above list of duties is indicative only and not exhaustive. Trustees will be expected to perform all such additional duties as are reasonable commensurate with the role. The Board of Trustees is jointly and severally responsible for the overall governance and strategic direction of the charity, its financial health, the probity of its activities and developing the organisation’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. All Trustees, should also be aware of, and understand, their individual and collective responsibilities, and should not be overly reliant on one or more individual Trustees in any particular aspect of the governance of the charity.

Person Specification

We are seeking a strategic and inclusive leader with a deep commitment to improving outcomes for young people.

Experience

•  Proven experience chairing a Board or senior committee in a charity, public body or corporate setting.
• Previous experience serving as a charity Trustee, with a strong understanding of governance and collective responsibility is highly desirable.
• A respected professional with credibility and connections in relevant sectors, able to influence and support the charity through relationships and networks.
• Strong alignment with the mission and values of Dallaglio RugbyWorks.
• Demonstrated ability to build and maintain effective relationships with Trustees, senior leaders and stakeholders.
• A track record of strategic thinking, sound judgement and independent decisionmaking.
• Familiarity with governance frameworks and the legal duties of charity trustees.

Skills & Attributes

• A strategic and inclusive leader with strong facilitation, communication and interpersonal skills, able to build consensus and navigate complex discussions.
• Prepared to commit the time required for effective leadership, including attending quarterly Board meetings in person and supporting ad hoc responsibilities between meetings.
• Willing to use personal and professional networks to support the charity’s development, profile, and partnerships

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Outreach Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in community engagement and networking.

• Excellent written and verbal communication skills.

• Ability to craft compelling emails and messages tailored to different audiences.

• Organizational skills to track outreach efforts and meet targets.

• Comfortable using email outreach tools (e.g., Mailchimp, Google Sheets, etc.) or willingness to learn.

• Experience with or interest in nonprofit work is a plus.

• Ability to meet deadlines and manage multiple outreach tasks.

• Passion for contributing to social impact and building connections that support charitable initiatives.

Duties & Responsibilities:

• Email Outreach:

  • Meet a monthly email outreach quota, targeting potential partners and other key stakeholders.

  • Craft personalized and engaging outreach emails to build and maintain relationships with various groups.

  • Follow up with contacts to nurture relationships and drive engagement with the charity's initiatives.

• Community Engagement:

  • Assist in developing and implementing outreach strategies to expand the charity’s network and reach.

  • Help coordinate outreach efforts for specific campaigns, events, or initiatives.

  • Track responses and report on outreach success rates, identifying areas for improvement.

• Research & Networking:

  • Conduct research to identify new potential partners, supporters, or collaborators for the charity.

  • Assist with compiling contact lists and gathering relevant information for outreach purposes.

• Campaign Support:

  • Support the development of email campaigns, including drafting email copy and ensuring timely distribution.

  • Help maintain and update the charity's contact database, ensuring accuracy and compliance with privacy standards.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure Access Academia's message is shared correctly and consistently.

  • Contribute and attend all meetings for the Outreach & Marketing team and directions from the Director of Outreach & Marketing.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in outreach, community engagement, and relationship management.

• Opportunities to develop communication skills, including email marketing and networking strategies.

• A letter of recommendation upon successful completion of the volunteership.

• Certification of participation at the end of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Content Writer
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in writing, critical analysis, and reserach.

• Excellent writing, editing, and proofreading skills with attention to detail.

• Ability to write clear, engaging, and well-researched articles for various audiences.

• Ability to meet deadlines and manage multiple writing assignments.

• Passion for contributing to social impact and supporting charitable initiatives.

Duties & Responsibilities:

• Content Creation:

  • Write a minimum of 2 written articles per month for the charity’s blog, Intersections, newsletter, or other communication channels.

  • Research and produce content on topics that align with the charity’s mission and goals.

  • Produce a minimum of 1 Access Series article per month.

  • Ensure that all written materials are on-brand, consistent in tone, and relevant to the target audience.

• SEO & Optimization:

  • Apply SEO best practices to all written content to maximize reach and engagement.

  • Optimize articles for readability, clarity, and search engine visibility.

• Editing & Proofreading:

  • Review and revise your own content, as well as provide feedback on content produced by others.

  • Ensure all content is grammatically correct, coherent, and polished before publication.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure a consistent upload schedule.

  • Contribute and attend all meetings for the Content Creation Team and directions from the Director of Content Creation.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in content writing, storytelling, and digital marketing.

• Opportunities to build your research portfolio with real-world projects that align with a meaningful cause.

• Certification of participation at the end of the volunteership.

• A letter of recommendation upon successful completion of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Content Designer
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in content creation, design, and digital communication.

• Proficiency in design tools (e.g., Adobe Creative Suite, Canva, etc.).

• Excellent written and visual communication skills.

• Strong attention to detail and creative problem-solving abilities.

• Ability to produce high-quality content under deadlines.

• A portfolio or examples of previous work (e.g., social media graphics, posters, digital campaigns) is a plus.

• Familiarity with social media platforms and trends (Instagram, Facebook, Twitter, LinkedIn, etc.).

• Passion for contributing to social impact and supporting charitable causes.

Duties & Responsibilities:

• Content Creation & Design:

  • Design and produce a minimum of 2 social media posts per month, ensuring they are aligned with the charity's voice and branding.

  • Create engaging visual content for various platforms, including social media, newsletters, and website updates.

  • Work with the marketing team to develop creative concepts for campaigns and initiatives.

• Content Strategy & Planning:

  • Assist in developing content strategies that resonate with the charity’s target audience.

  • Ensure content is on-brand, consistent in style, and optimized for different digital platforms.

  • Help create and maintain a content calendar, ensuring timely delivery of posts and materials.

• Brand Consistency:

  • Maintain a consistent visual and written tone across all digital platforms.

  • Stay updated on design trends and digital marketing strategies to ensure content is fresh and engaging.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure a consistent post schedule.

  • Contribute and attend all meetings for the Content Creation Team and directions from the Director of Content Creation.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in content design and digital marketing.

• Opportunities to build and expand your design portfolio with real-world projects.

• A letter of recommendation upon successful completion of the volunteership.

• Certification of participation at the end of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

This is a hands-on role within a small but ambitious team. The Treasurer will have oversight of Men Who Talk’s financial health, ensuring the charity operates in a financially responsible manner while providing the Board with accurate financial information to guide decision-making. 

Our finances are in a strong position, and we entered the new financial year in April with a healthy cash flow and robust fundraising strategy. Over the last 3 years, we have seen yearly financial growth quadruple year on year, with the 2024/25 financial year bringing in over £40,000 of funding through various streams.

Having received grants from funders such as the National Lottery Community Fund, the Simon Rivett-Carnac Trust and the Caterham Round Table amongst others, we have an agreed budget to spend down our current balance over the 2025/26 financial year, with a focus on ambitious growth across all areas.

The Treasurer will work closely with Sam, our Founder and CEO and Martins, our Operations Manager to identify financial risks, ensure compliance with the Charity Commission and HMRC, and develop strategies to secure the charity's financial sustainability as we expand.

Key Responsibilities

• Attendance at Regular Board Meetings: The board meets four times a year, usually a combination of two online and two in-person meetings. Other ad hoc meetings and catch-ups may be required.
   

• Financial Oversight: Regular monitoring of the financial accounts, ensuring the charity adheres to sound financial practices and complies with UK charity regulations.
   

• Long-Term Financial Strategy: Provide guidance on the financial strategy, including planning and budgeting for future growth and expansion.
   

• Monthly Reporting: Present a top-level Treasurer’s Report to the Board each month, outlining the charity’s financial position, income, expenditure, and risks. Board meetings each quarter will also include more in-depth financial updates.
   

• Budgeting: Support the board and CEO in preparing the annual budget, taking into account the charity’s plans for growth, new services, and the expansion of activities.
   

• Financial Risk Management: Identify potential financial risks and recommend strategies to mitigate these risks.
   

• Compliance: Ensure that financial procedures are followed, including the maintenance of designated and undesignated funds.
   

• Reserves: As a priority for 2025/26, the Treasurer will take a lead on updating our reserves policy and ensuring this is adhered to going forward.
   

• Collaboration: Work closely with the CEO to ensure the charity’s finances align with its goals, particularly as we expand our services and charitable activities over the next three years.
   

• Annual Accounts: The Treasurer will take the lead on the preparation and submission of the annual accounts, working with an external auditor and accountant to ensure the charity’s accounts are transparent and well-maintained.
   

• Financial Procedures: Ensure effective financial controls are in place and help the team implement best practices for financial management.
   

• Advise the Board: Provide financial advice and insights to support the Board in making informed decisions regarding the charity’s operations and growth.

Application and Interview Process

To apply for the Treasurer role at Men Who Talk, applicants are invited to submit their CV along with a brief cover letter via charityjob. In your cover letter, please highlight your experience, why you're interested in this role, and how your skills align with the needs of the charity.

Closing date for applications will be Friday 4th of July. 

Our existing 12 trustees bring a variety of skills and experiences, such as fundraising, safeguarding, finance and investments and lived RAF experience to the Fund. Your background, skills and experience will further enhance this for the benefit of the RAF Family.

The successful candidates will:

• be aligned to our vision, purpose, key goals and values and be able to demonstrate their commitment to equality, diversity and inclusion;

• be able contribute positively to the Fund in a non-executive capacity, operate strategically, be held accountable and hold others to account;

• be able to build supportive relationships and work as a team. This will involve working collectively with others, supporting collective decision-making, being comfortable in sharing your views and expertise with fellow trustees and the Executive Leadership Team (ELT) trustees whilst still bringing your own ideas, perspectives and experiences to discussions;

• have the ability to analyse and interpret complex information and evidence, demonstrate impartiality, intellectual flexibility and sound judgment;

• have the ability to listen, communicate and influence effectively;

• have the capacity and skill to understand stakeholder priorities; and

• be a collaborative and pragmatic problem-solver and have the ability to adapt and respond to change.