Operation Administrator Jobs in Liverpool, Merseyside

Job Description

Title: Operations Support Administrator

Reports to: Associate Director of Business & Operations

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.

Key Responsibilities:

· Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Proofreading and final point of sign off before Senior Managers.

· Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.

· Diary Management for the senior management team

· Minute taking and writing for Senior Management.

· Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.

· Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.

· Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.

· Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Microsoft Word and Excel

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Good attention to detail and accuracy

- Can work flexibly, and as part of a team

- Methodical and thorough approach to work

- Friendly and polite

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

To start Mid-July: 

About Be Free Campaign:

Be Free Campaign is a dynamic mental health charity dedicated to preventing and intervening early in young people's mental health issues. We deliver impactful mental health programmes to schools, community centres, and organisations, reaching and supporting as many young individuals as possible. We are run by young people, for young people.

Position Overview:

Be Free Campaign seeks a dedicated and experienced Operations Manager to play a crucial role in managing and expanding our outreach programmes specifically focused on young people's mental health. You will be responsible for overseeing the day-to-day running of these programmes, including delivery, volunteer recruitment, administrative tasks, contributing to fundraising efforts, and providing leadership and management.

We are looking for a versatile individual who:

• Thrives in a fast-paced, dynamic environment with diverse responsibilities.

• Possesses excellent communication, interpersonal, and organisational skills.

• Demonstrates a strong understanding of young people's mental health needs and challenges.

• Is a creative thinker with a passion for mental health advocacy and social impact.

• Can work independently and collaboratively as part of a team.

• Is committed to the mission and values of Be Free Campaign.

Key Responsibilities:

Leadership and Management:

• Provide operational leadership, manage performance, maintain service quality, monitor operations, and develop staff.

• Represent the Be Free Campaign at a senior level with external partners.

• Support and assist in the delivery of the strategic direction for the organisation.

• Help ensure the sustainability and viability of current and future operations.

• Work as part of the Senior Leadership Team to develop, grow, and sustain the Be Free Campaign.

Programme Management:

• Support the development and implementation of our young people's mental health programmes.

• Assist with research and evaluation of existing programmes, identifying opportunities for expansion and improvement.

• Contribute to the development of new and innovative initiatives specifically targeting young people's mental health needs.

• Ensure high-quality and impactful delivery of the Be Free Campaign's young people's mental health programme.

• Achieve set targets for programme delivery.

Volunteer Management:

• Develop and implement volunteer recruitment strategies focused on attracting individuals passionate about young people's mental health.

• Facilitate volunteer training and onboarding specific to our young people's programmes.

• Coordinate volunteer activities and ensure their effective integration into our programmes.

Communications and Marketing:

• Develop engaging content for various channels (social media, website, newsletters) specifically targeting young people and raising awareness about mental health.

• Assist with the creation of marketing materials and campaigns focused on young people's mental health.

• Support public awareness initiatives related to young people's mental health.

Fundraising:

• Assist with the development and implementation of fundraising strategies to secure financial resources for the young people's mental health programmes.

• Identify and cultivate relationships with potential donors and grant-making bodies.

• Prepare grant proposals and reports.

• Assist with fundraising events and initiatives.

Impact Reporting:

• Compile and analyse data to create detailed impact reports for each young people's mental health programme delivered.

• Ensure accurate documentation and collection of evaluations and feedback from young participants.

Administrative Tasks:

• Undertake administrative duties necessary for the smooth operation of the young people's mental health programmes.

• Maintain accurate records, including programme schedules, volunteer details, and partnership information.

Qualifications and Skills:

• Bachelor's degree in a relevant field (e.g., psychology, social work, youth work) or equivalent work experience.

• Previous experience in programme management, preferably in a youth mental health or charity setting.

• Strong organisational and administrative skills.

• Excellent communication and interpersonal abilities.

• Demonstrated experience in volunteer management.

• Ability to work independently and collaboratively as part of a team.

• Passion for young people's mental health and a commitment to making a positive impact.

About CleanupUK  

We’re a small charity that brings communities together to create cleaner, connected and safer urban and rural neighbourhoods by tackling the litter problems where they live. Litter-picking brings people closer together, enables neighbours to meet one another other and helps create a greater sense of pride and community in local areas.

Historically, we have delivered litter-picking focussed community engagement projects in London and Birmingham. Our current focus is developing partnerships with community organisations across England to expand our reach and increase impact.

Main duties of the role 

• To provide a pro-active, high-quality administration and support service to the Operational Team, Chief Executive and the Corporate Partnerships team. 

Operational Team: Deals with logistics, processes and day to day functions of our work on the ground with community partners and volunteers. 

• To attend weekly team meetings 

• To assist in research into new areas of operation for the charity. 

• To oversee orders of equipment and printed resources to our partners with various suppliers around the country.

• To maintain meticulous records regarding our growing national Cleanup Hub network of community partners. 

• To collate statistics and create regular reports of programme activity, using our website and new database. 

• To provide help and advice to enquiries that come through our information email inbox. This could include; helping people access their profiles on our website or advising them as to how to get involved in community litter picking activity.

• To use Mail Chimp to send mailers to our partners and followers. 

• Database Management, to take a pro-active role in our upcoming database development project, considering how best to structure, store and export data. Following the launch of the database lead on database development and maintenance, such as an annual data cleanse.

• To assist with setting up, maintaining and updating database information, Community Cleanup Hub registrations, profiles and filing systems, ensuring that data handling complies with GDPR requirements. 

• To assist with staff recruitment and induction processes. 

Chief Executive: leads our strategic direction / reports to the Trustees 

• To organise board meetings; booking diary dates, venues, catering and taking minutes. 

• To attend and take detailed minutes at board meetings and any other meetings required. 

• To process invoices, expense claims and credit card statements. 

• To assist with staff recruitment and induction processes. 

Corporate Partnerships: manages relationships with our corporate partners 

• To oversee orders of equipment and printed resources to our corporate partners with various suppliers around the country.

• To assist with staff recruitment and induction processes. 

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

__________________________________________________________________________________

JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

__________________________________________________________________________________

RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

__________________________________________________________________________________

NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

__________________________________________________________________________________

The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

About Earlsfield Foodbank

At Earlsfield Foodbank, our mission is to create a profound and lasting impact on our community. We are an independent foodbank set up in 2013 and are part of the Independent Food Aid Network.

We are dedicated to providing essential support to those facing crisis, delivering foodbank sessions, offering wraparound services, and engaging our local community to promote our mission. In the next 12 months, we have ambitious plans to tackle some of the wider poverty indicators that lead people to need Foodbank support.

Earlsfield Foodbank is entering an exciting phase of development as we strive to make a positive impact in our community. As demand for the foodbank grows, we're looking for an experienced Operations Manager to join our team and be a catalyst for change.

Summary of Role

Work in collaboration with the Head of Service to manage and coordinate the day-to-day operations of the Foodbank. You will manage and support a team of volunteers, leading by example to ensure the Foodbank operates smoothly and the continuity of delivery standards within the guidelines of EFB policies and procedures.

The ideal candidate will have experience of working or volunteering in a Foodbank. They will be a strong leader and be hard-working, organised, collaborative and confident. They must be passionate about tackling poverty, deprivation and injustice and have a non-judgemental and positive attitude towards people who require support.

About the Tropical Health and Education Trust (THET)

THET is a global health charity working in partnership with governments, health
institutions, and international bodies to train health workers and strengthen health
systems across 31 countries.
We do this through grants management and capacity building, alongside research,
convening and advocacy towards the goal of Universal Health Coverage. At the centre of
our approach, is the model of Health Partnerships, long-term relationships between UK
and LMIC health institutions, which improve health services through the reciprocal
exchange of skills, knowledge, and experience.
At the heart of our work is vision of a world where everyone has access to healthcare.
Find out more on our website.

Key Responsibilities

Recruitment & Retention

• Administer the recruitment process by placing job adverts into the template on Canva, removing expired job adverts from the THET website; downloading applications; setting up interviews
• Update staff induction materials
• Update the Organisational Organogram on a monthly basis
• Update staff profiles on the THET website
• Maintain internal HR email/In-box
• Ensure new starters are added to the relevant induction meetings and staff meetings

Development & Performance

• Provide induction and refresher training to staff and volunteers on international travel
• Monitor implementation of staff training and development plans

Policies and procedures

• Follow THET policies and procedures, flagging any issues arising
• Update control sheet for policy review dates and maintain version control numbers for policies and forms

Administration

• Provide administrative support to the CEO and SMT
• Update and maintain the Activ absence system: – Create user accounts for new staff/ archive leavers; monitor staff absences
• Administer travel arrangements within the UK and overseas for senior managers
• Oversee and improve standard operating procedures and forms
• Support the HR & Operations Manager with administration of new and current consultants, volunteers, and interns (recruitment, contract reviews, induction, and compliance training schedules)

Operational Support

• Coordinate the procurement process for items and services including approvals, advertising, tender process, preferred supplier contracts, communication to parties
• Undertake office management tasks including responding to THET mail/ calls; arranging and servicing office meetings; maintaining email distribution lists and email accounts
• Facilitate the purchasing of staff IT and other work equipment in line with budget
• Activate email accounts; coordinate laptops for new staff/leavers; open and close IT accounts for starters, and deactivate these for leavers
• Act as the main point of contact for the outsourced IT supplier.

Health and wellbeing

• Prompt Country Directors to ensure Country risk registers are up-to-date and evacuation/hibernation plans exist

Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.

This letter should be submitted with a CV to THET by midnight Monday, 20th May, with ‘HR & Operations Officer’ in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please visit our website for a full JD and instructions.

This post is UK based and you will require current and valid permission to work in the UK.

You will be highly organised, with strong experience of administering financial and operational support to an organisation.  As a positive ‘can-do’, resourceful and supportive team player, you will be confident working alone and with others, as part of a small team. 

You will be ready and able to work remotely in the UK. 

We are committed to supporting professional development, and flexible working.

We are looking to recruit an outgoing and enthusiastic Supporter Care Administrator to join our fundraising team.

Supporter Care Administrator
Hours: 37.5 hours per week
Rate: £27,300 per annum
Reporting to: Head of Individual Giving
Base: Hybrid working from Child Bereavement UK’s Offices in either Buckinghamshire or Cheshire and home

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

• be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.
• have the ability to work with a high level of accuracy and attention to detail.
• have good organizational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 28 May 2024.
Initial interviews will be held on Zoom.

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

The Good Food Institute Europe (GFI Europe) is at the forefront of the movement to transform meat production in order to solve some of the world’s biggest problems, from climate change and global hunger, to antibiotic resistance and animal suffering.

We work with scientists, businesses and policymakers to make plant-based and cultivated meat (grown directly from cells) delicious, affordable and accessible. Please check out the rest of our website, our 2023 Year in Review and our 2023 Europe Highlights blog post to find out more about who we are and what we do.

We are at an exciting stage in our growth and are looking for a Finance & Admin Officer to support our growing operational workflows.

How you will make a difference

Your role will enable smooth and efficient financial and administrative workflows at GFI Europe. Reporting to the Head of Operations, your work will fall under the following categories:

50% of time – Payment processing and bookkeeping

• Making payments correctly and on time with respect to invoices, direct debit setup, expense reimbursements, as well as salaries and payroll taxes.
• Day-to-day bookkeeping, including registering journal entries and all financial transactions in our accounting software (currently Quickbooks), and supporting monthly reconciliations. 
• Coordinating the calculation and payment of quarterly reverse-charged cross-border VAT payments.
• Where there are opportunities for improvement, working in partnership with colleagues from the Operations team to implement systems that facilitate easier and more efficient payment processes.

25% of time – Budget forecast and reporting

• Forecasting regular and recurring expenses for the annual budgeting process and for periodic budget reviews.
• Preparing monthly updates on budget spending per department / project.
• Collaborating with our Development team to track and report against restricted donations.
• Organising information needed for the Belgium annual financial audit process as well as for UK financial reporting. 

25% of time – General administration

• Supporting governance, compliance and reporting for our Belgium entity, as well as the UK branch of GFI Europe and potentially other entities in the future.
• Supporting other departments with contract administration by inputting partnership data in templates, filling in relevant forms, coordinating signatures, organising and keeping track of finalised agreements.
• Performing other tasks as required as a member of our small, dynamic team. 

Who we’re looking for

You must have:

• A passion for GFI’s philosophy and mission.

• Attention to detail and commitment to deadlines: ensuring accurate and timely work, particularly with respect to numbers and entity-related information.
• Financial knowledge: good understanding of payment workflows and bookkeeping, having previously applied them in an administrative or finance-related role.
• Spreadsheet savviness: leveraging Excel and / or Google Sheets for financial analysis, reporting and forecasting purposes. 
• Ability to communicate financial information in a clear and simple manner: establishing the right level and format to share or ask for financial information within the team, as well as being able to address any questions that come up in a clear and simple manner.
• High degree of organisation and efficiency: running financial and administrative processes effectively, addressing challenges as they come up, and ensuring accurate and efficient organisation of documents and information.
• Excellent people skills: building strong, collaborative and positive relationships, and working well with colleagues and stakeholders across multiple cultures.
• Adaptability: openness to execute diverse financial and administrative tasks as they occur whilst maintaining the quality of recurring responsibilities; openness and a positive response to varying cultural norms and perspectives.

• Openness to DEI principles: an affinity with our commitment to diversity, equity and inclusion, and with maintaining our welcoming and supportive culture.
• Tech savviness: comfort using various software tools and platforms in a remote workplace, and a willingness to learn new systems. Training and support in Google Workspace, Quickbooks and Asana will be provided. 
• Language skills: ability to work effectively in English. 

It would be an advantage to have some or all of the following attributes, but none of them are prerequisites, and we welcome applications from candidates without any or all of them:

• Knowledge of Belgian and/or UK GAAP
• Non-profit administration experience

• Fluency in Dutch and/or French
• Experience with accounting software

We want the best people and we know that building a diverse, inclusive workplace leads to stronger, happier, more productive and resilient teams. We strongly encourage people of every ethnicity, orientation, age, gender, origin, socio-economic background, and ability to apply. Because we value a diverse workplace, we prioritise an inclusive culture absent of discrimination and harassment during the application process and after you join the team.

Benefits and the fine print

• Terms of employment: Part-time (27-30 hours / week). Flexible working hours.
• Location: We can consider applicants based in the UK or Belgium. This is a remote role, and you will be able to work from home, or anywhere you choose (within the UK or Belgium). We are happy to consider supporting costs for co-working to enable you to work from an office if you wish. The whole GFI Europe team aims to get together in person approximately twice per year for around 3-5 days at a time. Travel costs will be covered by GFI Europe within our travel policy.
• Salary and benefits: The salary and benefits package for all of our roles are researched and benchmarked based on similar nonprofit roles in the country/location of hire. Full-time (to be pro-rated) ranges (total amounts received in gross salary plus benefits including home-working allowance) are:
  • €2,500 – 3,000 monthly if based in Belgium, plus 13th month and holiday pay 
  • £31,600 – 36,000 annually if based in the UK
• Right to work requirements: The successful candidate must, by the start of the employment, have permission to work in the country where they are based, and to be able to travel within the EU.
• Application Deadline: 19th May 2024, 11.59pm CET. We will get back to all candidates after that date, no matter the outcome of their application. You should expect to hear back from us within about a week after the deadline.

Working at Koreo

Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.

Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.

You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:

• 25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
• Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
• Cycle to Work scheme
• Fully comprehensive Employee Assistance Programme

The Job

The Project Coordinator will:

• Report to the Portfolio Manager (Routes Into & Through)
• Be employed on a permanent contract
• Be based remote or hybrid, with regular travel to London
• Be paid a pro rata full-time equivalent salary of £28,000

The Role In Brief

The Project Coordinator role at Koreo offers an exciting opportunity to play a fundamental role in a range of impactful projects that drive positive change through learning. Collaborating with a dynamic and diverse team, you'll be at the heart of shaping and streamlining transformative projects, amplifying your skills in project management, stakeholder engagement, and problem-solving. This role is perfect for someone looking to work towards building a just and regenerative world.

The Project Coordinator role is responsible for the smooth running of our projects and programmes. You’d be part of one or more project teams, overseen by a Project or Portfolio Manager, ensuring that our projects are delivered to a high standard, and that our participants and clients have a positive experience working with us.

1. Responsible for the administration and coordination of project delivery and communication across a portfolio of Koreo’s programmes and projects

2. Responsible for the management of data and relationships that contribute to wider business objectives and activities

3. Responsible for contributing to the team and self development as part of a thriving working culture at the company

We’re looking for someone with the following skillset:

● Organisation, time management and task efficiency – You are reliable and thrive on responsibility. You will be expected to manage competing priorities, delivering at pace to a high standard. Effective planning and strong organisation skills will be key to the success of this role

● Ability to take initiative and effectively solve problems – You are able to work independently and use initiative when needed. You are a natural problem solver, and you are able to quickly spot and manage key risk areas

● Attention to detail – You are an excellent proof-reader and you are able to work confidently with large quantities of complex data

● Customer service – You should understand who our customers/clients are and show a commitment and desire to anticipate, meet and exceed their needs and expectations

● Build positive relationships – You are comfortable in a small, busy and ambitious team. You are be a good team player and able to build and maintain strong interpersonal relationships with colleagues and our community

● Written and verbal communication – You can communicate clearly and effectively, both verbally and in writing. You should be confident in conversing with a variety of people and be able to adapt your style to different audiences and through different mediums

● Adaptable – You cope well with competing demands and changing environments. You maintain your effectiveness and productivity throughout. You will be flexible and able to work in different settings and with different people

● Readiness to learn - You are passionate about learning and personal development, both for others but also for yourself. You are proactive about finding and stepping into new learning opportunities

●Good general education, typically to A Level or equivalent

●Experience managing and delivering work to a deadline and in accordance to a plan

●Experience of working effectively on own initiative and as part of a team

●Experience working with databases and other systems including Google Workspace or equivalent

●Experience of providing administrative support to projects and teams

●Basic working knowledge of creating and coordinating projects

●The ability to quickly learn and adapt to new systems and processes

●Strong attention to detail

●Good communication skills, both oral and written – particularly the ability to communicate with people at various levels

●Desire to work on issues and themes of social change and the development of others

It’s desirable, but not essential that the person has:

●Experience of organising and planning events

●Experience of building and managing working relationships with a wide variety of stakeholders

●Experience of collecting and analysing data/ insights and writing/producing reports

●Experience of digital diary management and coordination

●Knowledge of charities and/or employment programmes and the way they work and operate

●Ability to use design and communications software like Adobe and other platforms

●A proactive, problem-solving approach to challenges

●Desire and commitment to own learning and ongoing development

This person specification is not exhaustive, and the post holder will be required to demonstrate the ability to work across a number of areas as required by their manager during their time in employment with the company.

Further information about the role can be found in the job pack on our socials and Medium.

Job Purpose and Summary

• To provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with charitable objectives.
• To act as company secretary and provide oversight of IT.

Responsible to CEO

Direct Reports 2-4 x Finance admin and 1 x IT

Location Remote, with minimum one day per week in office with team (location flexible)

Hours Flexible (as required to do job effectively).

% FTE 0.8 to 1.0 FTE

FTE salary range Senior Leadership Team Scale (£55-65k per annum)

Scope Across Bild Group (Bild, Bild Association of Certified Training and Restraint Reduction Network)

Key Responsibilities and Accountabilities

Responsible for:

• Financial oversight and leadership.
• Providing robust financial information to inform and improve operational management and decision making to further the charities’ objectives.
• Ensuring financial sustainability of the charity and facilitate growth and development to further charitable aims.
• Ensuring appropriate financial probity and controls in place.
• Financial planning including budgeting and forecasting.
• Financial reporting including monthly management accounts so that Directors and Trustees understand the financial health of the organisation.
• Financial compliance including with HMRC and Charity Commission.
• Facilitating Finance Sub Committee of the board, in coordination with Treasurer.
• Support Chair of Finance Sub Committee in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability.
• Effectively management of financial risks as part of organisational approach to risk management.
• Appraising the financial viability of plans, proposals, and feasibility studies.
• Monitoring and reporting on the financial health of the organisation.
• Oversight of and being responsible for the preparation and submission of all statutory financial accounts and returns.
• Ensuring effective Payroll function and Pension scheme.
• Effective procurement procedures to ensure services are best value for money.
• Ensuring effective financial audit.
• Maintaining positive and healthy cash position.
• Leading, with support from CEO, on commercial decisions including pricing.
• Identifying efficiencies to ensure the lean operation of the organisation.
• Timely completion of all Statutory returns.

Business:

• Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements.
• Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation.
• As business manager, lead on risk management and KPI dashboard reporting to trustees and Finance Sub Committee.

Person Specification

Qualifications

• Qualified accountant (CCAB/CIMA/ACCA) (essential)

Experience

• At least 5 years’ experience as an accountant (essential)
• At least 3 years’ senior leadership experience (essential)
• At least 3 years’ experience managing a staff team (essential)
• At least 3 years’ experience in registered charity OR health and social care (essential)
• At least 2 years’ experience of working at Board level (desirable)
• Significant experience of both accounting and financial management environment.

Competencies

• Proven ability to present financial information in accessible format.
• Proven ability to think and plan strategically and commercially.
• Proven ability to interpret financial reports and advise on any appropriate action required.
• Ability to communicate financial information clearly and accurately.
• Proven track record of facilitating growth and development.
• Proven track record of facilitating continuous improvement.
• Proven track record of successfully implementing new IT systems.
• Good understanding of IT systems including AccountsIQ (or equivalent finance systems) and Salesforce (or equivalent CRM system).
• Positive and solution focused thinking.
• High integrity and openness combined with commitment to good governance.
• Proven ability to develop positive relationships across the organisation and with external partners.
• Proven track record of effective collaborative and partnership working with CEO / Treasurer.
• Track record of effective leadership skills including as acting as a role model within an organisation, promoting positive culture and living the organisational values.
• A commitment to human rights and inclusion of people with disabilities.
• Demonstrate values congruent to Bild values.

Further information

• All staff at Bild are required to treat sensitive material confidentially and comply with data protection legislation.
• All staff working at Bild are required to read and comply with required policies, including health and safety policy.
• Job descriptions may be reviewed after 6-month probation and at annual performance review.

Application and Closing Date

Applications are invited by CV and covering letter.

Closing date is 5pm on Monday 27 May 2024

Equal Opportunities

Bild strives to be an equal opportunities employer. In working towards this aim no employee, or job applicant will receive less favourable treatment on the grounds of their role, gender, age, disability, race, nationality, ethnic or national origin, colour, sexual orientation, domestic circumstances, social and employment status, gender reassignment, privately held political opinion, trade union membership, religious or similar philosophical belief, or disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

Bild is committed to ensuring all employees have fair and non-discriminatory systems for recruiting or accessing training to enhance the development or promotion of staff.

This vacancy has arisen as the result of an opportunity to restructure. It is a new post to support the charity’s growth over the coming years. In the first instance it is a 12 months’ fixed term contract, but, dependent on the outcomes of the first year, it could develop into a further fixed term or permanent role.

What we can offer you: we are a small neurodiverse team that can offer you a supportive environment, flexibility, lots of professional learning and the satisfaction of making a difference.

Potential Plus UK Job Description

Job Title: Fundraising & Membership Officer

Reporting to: Chief Executive Officer (CEO)

Salary:  £27,560 (35 hours pers week)

Flexible working: in the Milton Keynes office, home-working and/or hybrid-working to be agreed with CEO

Contract: 12 months’ fixed term in the first instance

Main objectives of the role

Please note: these will be confirmed on appointment and reviewed annually

• Securing funds from a variety of sources to support services offered to families to meet our strategic objectives and the long-term sustainability of the charity.
• Building and maintaining relationships with a range of individuals and organisations to support the fundraising activities, promote the mission of the charity and improve the visibility of, and understanding about, Potential Plus UK.
• Coordinating the membership messaging and leading the analysis of data to promote the support of the charity and its cause, and maximise potential income, through membership.

Main responsibilities for all employees

1. To keep up to date with statutory and best practice in safeguarding and child protection procedures, ensuring that all members of the charity’s community are aware of these, understand their roles and are confident to take action as needed.
2. To liaise effectively with colleagues, parents, schools, colleges and young people to secure excellent outcomes and well-being for young people with high learning potential. 
3. To support and implement the strategic aims and all aspects of policies and procedures.
4. To develop best practice in the provision for all high potential learners, including the disadvantaged and disengaged, those with dual or multiple exceptionalities, and English as an additional language, and children from minority groups. 
5. To model high standards of professional behaviours and attitudes at all times. 
6. To identify the professional learning you need to achieve excellent outcomes, and to monitor the impact to ensure you excel in the role.

Main responsibilities for the Fundraising & Membership Officer

Fundraising

• Support the setting of the charity’s fundraising targets through the research and review of both external and internal fundraising activities.
• Maintain an up-to-date database of the charity’s fundraising activities and campaigns.
• Collate the agreed metrics (including income and expenditure) and report on a weekly basis.
• Participate fully in the generation of fundraising ideas and activity selection.
• Design, prepare and implement the agreed activities and campaigns, which are likely to be varied in nature and might include dedicated fundraising events, grant applications to support families in disadvantaged socio-economic groups, and legacy generation.
• Recommend changes and updates to the activities and campaigns based on testing and evidenced data.
• Evaluate and report on the effectiveness of fundraising activities and campaigns, including both income and impact.
• Establish and maintain positive relationships with both new and existing individuals and organisations, such as member alumni and grant-making trusts and foundations.
• Lead on stewarding the support of donors, funders, ambassadors and influencers through regular communications and feedback on impact.
• Create and submit monitoring reports to funders that are both timely and of high quality.

Promoting the Charitable Aims of the Charity

• With marketing support as needed, create effective messaging to be shared externally and with existing members to engender a sense of belonging to the high learning potential community, together with an understanding of its rights and its potential positive impact on society, with the aim of creating a desire to support the charity now and on an ongoing basis.
• Work with the Community Information Coordinator to utilise all appropriate opportunities to convey these messages.

Membership

• Design and coordinate an effective system to enhance the membership offer and improve membership renewal and retention.
• Work with the administration and community teams to ensure that the journey from interested party to becoming a member and from member to retained member is compelling and framed coherently and that systems are in place to effectively implement this.
• Work with the Community Information Coordinator on campaigns and strategies to reach new members, engage with existing members and retain existing members.
• Have a thorough understanding of the membership database, collate information and monitor, evaluate and report on all aspects of membership performance.
• Design and coordinate regular market research, including competitor analysis, to identify member/stakeholder needs, to support the rationale for the development of new member/community products and services, and to liaise with and advise other teams in the organisation as appropriate.
• Analyse and interpret marketing and social media performance.
• Identify opportunities for engagement of the membership and the wider community.

Other

• Undertake any other duties that may be reasonably required.