Operation Coordinator Jobs in Home Based
About the Role
An exciting opportunity has arisen for an enthusiastic, proactive and well organised administrator to develop their skills as part of the Quality and Standards team delivering administrational and engagement support for the teams’ key objectives in the raising of standards with quality assurance process to ensure projects, activities, products, platforms and services are organised and executed to a high standard. The successful applicant will have excellent administrative skills with a high level of emotional intelligence alongside relevant experience in a fast-paced environment, underpinned by a ‘can do’ work ethic and high level of probity. The successful applicant will also have a passion for supporting programmes for young people to accelerate their personal and professional development.
Role Purpose
To provide highly efficient administrative support and be proactive within the Standards Department with exceptional organisational skills, attention to detail and a strong teamwork ethic.
The purpose of this role is to provide high-level general administration for the Quality and Standards team who is responsible for raising standards through the learning lab educator platform, using benchmarking resource products, to empower young people and champion future skills.
Key tasks and responsibilities
1. Administrative support to raise standards - Learning Lab:
• Support the engagement plan activities for educators to use the online learning platform and to access educational benchmarked resources.
• To aid the Digital Skills Development Manager to support the creation of editorial and marketing scripts.
2. Administrative support to empower young people - Benchmarking Resources and National Standards:
• To assist the Quality and Standards Manager to develop teaching tools for educators in colleges and training providers.
• Effectively support the co-ordination of resources (including agencies, suppliers, volunteers, and partners) so that all project elements are delivered to acceptable standards and meet the required outcomes.
3. Support to champion future skills – Competition portfolio reviews and audit:
• Producing and distributing accurate records of meetings. Acting as secretariat for meetings that are either in person or virtual that will include setting up meetings using Zoom or Teams, minute taking, and recording actions.
4. Operational Impact:
• Administration and co-ordination of activities in line with the project operational plan
• Develop, co-ordinate and maintain appropriate systems and processes, tracking and reporting on activity.
5. To work with internal or external stakeholders at all:
• Liaising with educator partners to ensure key quality assurance documentation is submitted to deadlines and collated on the appropriate systems.
• Monitoring the enquiries, allocating queries to team members and responding to requests for information.
• Providing support to the team in answering queries from staff, external stakeholders and suppliers.
• Assisting the team with arrangements for meetings and events including booking travel, venues, catering and accommodation.
• Supporting the budget management processes; raising purchase orders, processing invoices and monitoring expenditure.
• Maintaining all administrative systems, processes and databases.
• Supporting the monitoring of key performance indicators for learner and educator engagement and prepare data for inclusion in reports.
6. General
In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:
• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
• Experience operating as a high-level administrator or coordinator. [E]
• Maths GSCE grade A-C or equivalent [E].
• Experience of working in a team, including dealing with the public [E].
• Experience of using Microsoft Office suite, including Outlook, Excel, Word, PowerPoint [E].
• Experience developing and/or managing digital learning platforms and systems like Moodle. [D]
Knowledge and skills:
• Strong planning and organisational skills and ability to manage time effectively. [E]
• Excellent communications skills and ability to create high quality and engaging written content. [E]
• Highly IT literate, knowledge of LMS platforms (Moodle) or any CMS would be useful. [E]
• Able to interact with others in a sensitive and diplomatic manner, able to build rapport and establish effective relationships [E].
• Able to organise time effectively, create work schedules, prioritise workload and meet deadlines [E].
• Able to follow directions from supervisors and respect policies and procedures. Demonstrates commitment to the organisation and task completion [E].
• A level of numeracy sufficient to be able to check and reconcile statistics and financial information [E].
• Capacity to learn new systems and software packages. [D]
Personal qualities and attributes:
• Excellent team player and collaborative approach to work. [E]
• A passion to deliver the highest standards of work with attention to detail. [E]
• Very reliable and with a high level of probity. [E]
• Able to work to own initiative with broad direction. [E]
• Able to think creatively and solve problems. [E]
• Flexible in working methods and ideas. [E]
Special circumstances:
• Prepared occasionally to work outside normal hours [D].
• Prepared to travel within the United Kingdom [D].
• Able to spend time away from home [D].
How to apply: Please view the attached supporting document for full details on how to submit an application.
This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.
Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.
25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
The client requests no contact from agencies or media sales.
We are looking for an experienced Youth Worker, to deliver training sessions and projects to young people through youth centres, community groups, schools, secure units and alternative provisions across South Wales and Bristol (including surrounding areas) and to ensure our programmes are fit for the future.
We are an award-winning national charity which trains over 9,000 young people affected by street violence each year in emergency first-aid through a team of 300 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.
As the StreetDoctors Youth Worker in the Region, you will deliver high quality training, develop new partnerships and maintain positive relationships.
The key areas of focus include:
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To deliver training sessions to young people and partners to required quantity and quality, and support the development, testing and implementation of new training content.
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To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
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To support the management of volunteers and provide the best volunteering experience possible.
At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We particularly encourage applications from candidates who are currently underrepresented in our StreetDoctors staff team. These include people from Black, Asian and minority ethnic backgrounds, LGBTQI+ and disabled people.
We would also consider part time applicants for this role on request.
To empower young people through training to keep safe, save lives and be part of the solution to street violence.
The client requests no contact from agencies or media sales.
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you. SHP Islington Complex Needs services have a full time Project Worker Complex Needs position (Milton House) and a part-time Project Worker Complex Needs (Ashley Road) position available.
About the role:
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
We are seeking experienced and highly motivated staff members for our Complex Needs Accommodation Service. The role will require you to work alongside the Regional Services Manager , to provide a high level of support to these clients at our Ashley Road and Milton House projects.
You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.
The working rota for this post is Monday - Friday. (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm)
About you:
- Previous experience of working with people with complex support needs.
- Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.
- A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 2nd June at Midnight
Interview date: 12th-14th June
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
BENEFITS
28 days holiday + Bank Holidays
Life Assurance x4 of basic salary
Income protection scheme
8% employer contribution pension scheme
Flexibility
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive Corporate Partnerships Manager to join the Private Partnerships & Philanthropy team.
In this exciting role, you will lead on the management of a number of our existing and new relationships with companies to create and grow mutually beneficial, multi-year partnerships, playing a key part in the success of our annual fundraising programme. You will enjoy developing strong relationships and have excellent communication and problem- solving skills. You will be a confident communicator with a track record of meeting and exceeding financial targets.
You will line manage the PPH Coordinator, with responsibility for managing performance and supporting their development.
This role is predominately an account management post, with some new business development.
ROLE RESPONSIBLITIES
- Lead on the management of a number of high value strategic corporate partnerships, liaising across departments and virtual teams to monitor, evaluate and report on progress against partnership KPIs, targets, activities and budgets.
- Develop annual and multi-year budgets and plans for partners.
- Identify opportunities for partnership visibility and communications, and where possible employee engagement.
- Manage a portfolio of partnerships, providing first-class relationship management and maximising value, including financial, advocacy, pro bono and in-kind support.
- Work with existing corporate engagement products and develop new employee fundraising ideas.
- Research new trends and innovations and emerging areas of interest for corporate partners.
- Remain flexible and quickly respond to emergency situations, identifying and responding to fundraising opportunities.
- Initiate, organise and coordinate a calendar of cultivation and stewardship events and identify visibility opportunities for UK for UNHCR.
- Manage the PPH Coordinator, ensuring they are develop and supported to deliver on performance targets.
- Collaborate with UK and international Private Partnerships & Philanthropy colleagues where possible to strengthen engagement with partners and prospects across channels.
- Work within UK4U’s due diligence policy and GDPR policies and processes.
- Support new business prospecting, research and cultivation.
- Maintain up-to-date and accurate data on donors on Salesforce and SharePoint
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- A track record of developing partnerships and managing relationships with corporate partners to deliver high value, muti-year corporate partnership(s).
- A track record of devising and delivering bespoke and engaging partnership fundraising plans and campaigns to grow income and engagement.
- Experience of communicating complex themes and subjects to a variety of audiences, written and verbal in an engaging and motivating way.
- Experience of event management and co-ordination to engage corporates and their employees
- Line management of one or more team members.
Essential Skills/Knowledge
- Ability to act proactively to identify new engagement and fundraising opportunities;
- Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment;
- Good attention to detail, strong ability to proof-read and pick up inconsistencies;
- Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis;
- Strong presentation, communication (written and verbal) skills, and interpersonal skills;
- Excellent stakeholder and relationship management skills;
- Experience of developing annual and multi-year budgets and plans
- Strong Microsoft Word, Excel, PowerPoint, Project skills.
Desirable Skills/Experience
- Building a new business pipeline and successfully securing new income;
- Experience of working in a complex, multi-stakeholder environment;
- Passionate interest in refugee or broader charity sector, and the drive to further your fundraising knowledge.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays (or pro-rata for part time).
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Hybrid and Flexible Working.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme.
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Wednesday 29 May 2024
Interview dates: w/c 03 June 2024 (first round),
w/c 10 June 2024 (second round).
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us on the email address on our online portal. We will make every effort to respond to your request for assistance as soon as possible.
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Scheme Manager: Home-Start Staffordshire Moorlands
Closing date: 9am 20th May, 2024 Interview date: Week beginning 3rd June, 2024
Hours: 37.5hrs per week
Salary: NJC Scale 26 – 30 (£34,834 - £38,223)
Permanent contract dependent on future funding.
Home-Start Staffordshire Moorlands have a rewarding opportunity to lead our team committed to providing support to families across the Moorlands, responding to the challenges within the charity sector.
We are seeking a manager, with a range of skills, able to lead the team, oversee the operations of the charity, provide support to the Trustee board, and ensure the future financial strength of the charity. We are seeking a manager who can provide strategic leadership and vision, has strong communication skills, has knowledge of charity finance and skills in bid writing and income generation, and who is passionate about the early years and the work of Home-Start.
Home-Start Staffordshire Moorlands has operated successfully in the Moorlands district for 25 years. We have a strong track record in the delivery of both home visiting support through our skilled Coordinators and Volunteer team and in Group provision for the early years.
The successful candidate should
- Demonstrate commitment to the importance of the early years and the importance of support to parents who may be facing difficulties
- Demonstrate experience of leadership and management in a changing environment
- Have experience of securing funding and income generation
- Be able to form partnerships with voluntary, statutory and community organisations
Home-Start Staffordshire Moorlands is committed to equality of opportunity and diversity and the safeguarding of children and vulnerable persons.
Job Type: Permanent
Pay: £34,834.00-£38,223.00 per year
Benefits:
- Flexitime
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 07/05/2024
Project Officer
(North of England)
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4262)
Part Time 22.5 - 30 hours per week – happy to talk flexible working
Contract: 12 Months fixed term
Base: Hybrid working across either Liverpool, Manchester, Leeds, Sheffield
About the role
A new and exciting opportunity to work with us across the England North region supporting our Liveable Cities and Towns and Paths for Everyone programmes, to encourage walking, wheeling and cycling to new and different users.
As a Project Officer, you will organise and deliver engagement activities with local community groups, community leaders, businesses, schools and volunteers on our community led infrastructure and National Cycle Network projects.
You will work with diverse groups within the community who may not currently use the National Cycle Network and enable them to use and look after their local route.
Candidates should be based within the geographical area with regular travel expected across the region.
About you
You will have excellent organisational skills, which will be demonstrated in your experience of planning and leading group workshops, organising and running events.
As a confident and clear communicator, you will have good people skills with the ability to build relationships with ease across a wide range of people from diverse backgrounds and abilities.
You will be skilled in motivating and enthusing others, with ability to deliver, engage and work well with a range of people, organisations or communities.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 09 June 2024
Interviews will take place in via MS Teams during 24 and 25 June 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
We are recruiting for an enthusiastic and proactive individual to join our Finance Team in the role of Finance Assistant.
The Finance Assistant supports all aspects of the Hallé’s work at the Bridgewater Hall, the Hallé Venues and concert halls across the UK.
The Finance Assistant works in a department currently comprising Finance Director, Finance Manager, Assistant Finance Manager and Finance Assistant.
The department is responsible for all aspects of the financial affairs of the Society and its related trusts. The Finance Assistant is responsible to the Assistant Finance Manager.
They take responsibility for processing the day-to-day transactions of the company across purchase ledger, sales ledger and the cash book, and ensure the smooth operation of the office. They will also need to work collaboratively with colleagues across the wider Hallé as well as with external customers and suppliers.
The post is full-time permanent based on a 36.25-hour week. Our core office hours are 09.00-17:15, from Monday to Friday. There is an option to work up to 50% of hours from home.
Consideration will be given to applicants wanting to work part-time at an appropriate level to meet the requirements of the role.
The client requests no contact from agencies or media sales.
Join Trees for Life’s Nature Restoration Team to provide vital support in guiding and evidencing our work to restore nature at landscape scale. We are looking to this role to identify the best opportunities for natural regeneration of peatland and native woodland through ecological survey in the field. You will be a key source of advice and support across all the Trees for Life programme, including at Dundreggan, Affric Highlands and habitats projects focused Highlands-wide. This will be a rewarding, impact-focused role for someone with good botanical identification skills, an understanding of Highlands ecology and an enthusiasm for exploring places with real potential for rewilding.
How to Apply
Please complete an application form and personal details form, both of which can be found on our website alongside the role description and details on how we use your personal data.
For more information, please see our Trees for Life website.
Please note that CVs will not be accepted.
You will be contacted if shortlisted for an interview.
We are a friendly, collaborative, and ambitious team, offering flexibility, competitive pay, great working culture, and much more. Applicants are welcome from all walks of life with diverse backgrounds, cultures, perspectives, and experiences that enrich our culture and teams.
An established and successful charity, our client provides hospice care for children with life limiting conditions and their families in the South West of England. They have three hospices in North Devon, North Somerset and Cornwall. They deliver services to children and their families who have a palliative care need and meet the agreed referral criteria. Their ethos is support the whole family making the most of short and precious lives and their current delivery model includes care wherever the child is when they need it most including care at the hospice base, at home and virtual support.
They are pleased to be recruiting:
JOB TITLE: Senior Team Leader - Care
NUMBER OF POSITIONS: Two
SALARY: £49,237 - £55,663 (Pro rata if part time) plus an attractive benefits package (including the ability to maintain your NHS pension) and work environment (relocation package may be available for the right candidate)
HOURS: Full time at 40 hours per week (willing to consider part time hours with a minimum of 32 per week), including weekends/bank holidays/evenings and nights as required, for which unsocial hours enhancements are payable
LOCATION: Barnstaple, Devon
Are you an excellent communicator, motivated and passionate about children’s palliative care? This is an exciting time to join our team as significant investment is made to reflect our adapted ways of working and focus on staff and service development.
This is an excellent opportunity for a dynamic clinical leader with a passion to have a key influence to making a difference to the lives of children with life limited conditions. In this role you will be a key part of the hospice care leadership team ensuring that care standards are high, care delivery is responsive and reflects the model of hospice, that families are engaged and the team is well led and supported. Providing line management to the Team Leaders as part of a leadership team, projects and portfolios will be undertaken to support the Head of Care deliver a well led, responsive, and kind service.
Working closely with the Deputy Director for Quality to ensure the quality agenda is taken forward including supporting the hospice based teams with audits, policies, standards and learning.
You will be visible to the team, maintaining clinical credibility through working regular care shifts and to develop a clinical facing role.
To be successful you will be/have:
- Qualified RSCN with demonstrable experience of leading, motivating and supporting a successful team.
- Highly specialist clinical skills within paediatric palliative care with the ability to provide clinical leadership.
- Knowledge and understanding of the needs of children and families with palliative care needs
- The commitment and ability to champion the values and behaviours of the Hospice delivering their services reflecting the ethos of the organisation.
Working as part of a friendly team, they offer a beautiful, welcoming, well equipped workplace within a supportive environment where you will be recognised as a valuable individual member of the care team. 96% of their staff strongly agree that they enjoy the work they do their and they value their staff and offer an excellent working environment with an enthusiastic and committed team.
Closing date for applications: 28th May 2024 Anticipated Interviews: To be confirmed
They reserve the right to close this vacancy early if sufficient applications are received; therefore we strongly advise you to apply early
Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure.
Why Work For them?
Benefits of working for them include: 33 days (plus bank holidays) holiday entitlement, which increases with service, enhanced sick pay scheme rising up to 6 months full and 6 months half pay, personal pension scheme with 7% employer contribution, family friendly policies, with enhanced maternity/adoption pay, occupational health, wellbeing and counselling services and employee assistance programme, group life insurance scheme, training and development opportunities, environmental and green agenda, a supportive and inclusive environment, a chance to make a real difference
You may also have experience in the following: Care Operations Manager. Senior Care Supervisor, Care Services Coordinator, Care Team Coordinator, Senior Care Coordinator,
Care Unit Manager, Care Team Manager, Senior Care Facilitator, Care Program Supervisor, Care Service Manager, etc.
REF-213 955
We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:
Main Duties and Responsibilities
Management Team:
- As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service
Service Development
- Be responsible for developing the advice service according to organisational needs and strategy
Team Management:
- To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
- To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team
Management of Advice Service and Direct Service Provision:
- To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
- To manage the advice team across the following areas:
- To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
- To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
- To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
- To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
- To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
- To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public
The Advice Service Manager will:
- Guide the advice service team on complex casework, where needed
- Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
- Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy
Newly arrived asylum seeker support
- To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
- To facilitate clothing donations to those in most need, ensuring that stocks are maintained
- To ensure that clients in asylum accommodation across Suffolk can access our services
- To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)
Immigration support lead
- To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through
Vulnerable Client & Safeguarding Lead
- To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns
Client representation
- To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge
Partnership working
- To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development
Monitoring, Evaluation and Donor Reporting
- To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
- To provide monthly summary reports for the Charity Manager and board of trustees
- To compile reports in reference to our funders’ outcomes and targets
- To help with the development & administration of written information produced by SRS for our clients’ benefit
- To contribute to development of new services and funding applications
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
Service Manager - Spelthorne
This is an exciting career opportunity for someone who is keen to offer inspiring leadership to a dedicated team who are enthusiastic and committed to supporting individuals with complex needs to achieve positive outcomes.
Salary – £31,750 per annum Plus on-call payments and benefits
Location – Spelthorne Full-time – 39 hrs per week
It is essential that they have a fully valid driving licence and use of their own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check.
About the Role
They will be responsible for the day-to-day management of the Spelthorne Team and will need to demonstrate the commitment, knowledge, and flexibility needed to support single homeless People with complex needs, to achieve positive outcomes. Experience in working with other agencies and the ability to supervise staff is a prerequisite. As important as experience and ability, is a sense of energy and confidence to take on a new role and make it work.
Tick most of the boxes but not all? The best candidate rarely does. So, if they are excited by the role and can do most of what they are looking for, go ahead and apply; they could be exactly who is needed.
About the Organization
They believe that everyone should be able to live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
Why work there
This is a place where all colleagues are valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working including flexible hours where possible.
Their benefits are great too and include:
• 28 days annual leave per annum, plus bank holidays (pro rata for part-time) • An additional 1 day (pro rata) per annum wellbeing day • A defined contribution pension scheme • Training and development opportunities • Interest-free staff loans • Flexible working options • The opportunity to buy or sell up to five days of annual leave per holiday year • Life assurance cover
Other things they need to know
Our client celebrates diversity and know that it is critical for their success. They work hard to make sure they’re inclusive, so they want to hear from anyone who is great at what they do and who shares their values.
If they need any adjustments during the application or selection process so they can do their best, just let them know. They will be happy to help.
They review CVs as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as they can to avoid missing out.
They may have experience in the following: Customer Success Manager, Client Relations Supervisor, Support Operations Lead, Client Services Coordinator, Customer Experience Director, Client Support Manager, Account Services Supervisor, Customer Relations Specialist, Client Success Director.
REF-213615
We are looking for a motivated, creative, and organised Engagement and Communications Officer to join our team. This role is a unique opportunity for someone with a passion for building a fairer legal system through impactful events, engaging member outreach, and powerful communications. Working alongside the Director of Development and the Head of Communications, this role will work across teams to maintain and strengthen engagement through events, communications and corporate outreach. You will play an integral role in communicating our work as widely as possible and improving and increasing engagement with our supporters, including our members, donors and corporate partners.
The Engagement and Communications Officer will work to maximise income and support for JUSTICE through events (approximately 45% of the role), communications (approximately 30% of the role) and membership (approximately 25% of the role). They will report to the Director of Development and Head of Communications.
We want someone who can learn and grow in this role so if you don’t have every skill listed but are organised, motivated, and interested in our work then we want to hear from you.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Sunday 19 May 2024. Please mark your email with ‘Engagement and Communications Officer’ in the subject line.
Interviews will be held on Monday 3 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
To manage and develop the b inspired Neighbourhood Support Service in Braunstone, ensuring that business plan targets are achieved and positive community impact is delivered.
Responsible for operational management of the staff team, volunteers and site. Oversee and develop partnership working arrangements with other agencies and providers, to enhance the offer to local residents. Ensuring resident engagement and consultation is a priority and contributes to the Neighbourhood Management arrangements.
Main Duties & Responsibilities:
Staff Management:
1. Provide strong leadership (lead by example) ensuring that “front-line” staff are well-motivated and aspire to excellence in service provision.
2. Provide day-to-day management and supervision of service-based Co-ordinaters and other support staff, ensuring business plan targets are achieved.
3. Recruit, select, train (product, systems and procedures), coach, motivate, supervise and appraise staff in order to meet the Neighbourhood Support Business Plan targets.
4. Analyse the training needs of staff, identifying skill sets and the need for development where appropriate. Work with the HR Officer to ensure training is relevant and conducted in a structured manner as part of a personal development plan.
5. Plan and arrange staff work patterns, in conjunction with Service Co-ordinators, ensuring that annual leave and flexi-leave arrangements meet the needs of the service.
6. Ensure that team members maintain accurate, comprehensive and current records via the company management information system
7. Lead the development of a robust Volunteer Strategy.
Direct Services & Project Management:
8. Plan new projects in collaboration with senior management.
9. Source and respond to funding opportunities (grants, donations, contracts) – completing applications and tenders with associated budgets.
10. Create work plans which identify and sequence the activities needed to successfully deliver and complete projects.
11. Control projects and write reports for management and for funders
12. Communicate with funders as outlined in funding agreements and contracts.
13. Prepare financial, monitoring and evaluation reports and supporting documentation for funders as outlined in funding agreements and contracts.
14. Ensure that maintenance schedules for the neighbourhood Support Base are adhered to and that an efficient and cost effective method of repair and replacement is in place, to keep the housekeeping standards at a high level.
15. Supported by the Head of Operations, maintain operational policies and procedures and ensure that day to day health and safety standards are maintained in line with legislation.
Financial Management:
16. Ensure that the Neighbourhood Support Service and associated projects remains cost effective by ensuring expenditure is contained within agreed budgets. Tracking expenditure and reducing or eliminating unnecessary costs while maintaining quality.
17. Ensure Service Co-ordinaters fully understand and adopt financial systems and that adequate records are in place to exercise budgetary control.
18. Regularly report progress against the Business Plan targets and budgetary information to the Chief Officer for reporting through to the Board.
19. Supported by Head of Operations, create annual budgets and Business Plans for the service and projects in line with the company planning cycles.
Neighbourhood Development & Resident Engagement:
20. Promote and develop good relationships with local service providers and delivery partners - helping them to be responsive and sensitive to local needs.
21. Oversee the maintenance and promotion of the Braunstone Neighbourhood Management Board.
22. Co-ordinate and organise local surveys and consultations in the Braunstone area and collate/ analyse the findings for dissemination.
23. Oversee the creation of the bi-annual Braunstone Neighbourhood Action Plan.
General Duties:
24. Carry out work in such a way as to promote the Company’s wider aims, objectives and agreed policies.
25. Embrace and implement the Company’s Equal Opportunity and Diversity Policy.
26. Work outside office hours when required.
27. Undertake any other task appropriate to the post, including emergency cover for staff when required.
28. Undertake any other task appropriate to the post of Service Manager, as directed by the Chief Officer
Application by CV - please ensure you are able to meet the specification for the role.
The client requests no contact from agencies or media sales.
Start Date: As soon as possible
Duration of Contract: Permanent
Probation Period: Six months
Gross Salary: £31,505 per annum
Location: Fauna & Flora, Cambridge
Fauna & Flora is seeking an experienced professional to support it’s fundraising from statutory (government and multilateral) donors.
You will support colleagues and partners to develop high-quality proposal packages and reports for priority donors and ensure their timely submission. You will work across the statutory funding portfolio, critiquing proposals, providing editing and formatting support, and ensuring that all documents produced for donors meet their criteria, as well as follow Fauna & Flora’s approval and submission procedures. You will lead on researching in-country funding opportunities from statutory sources, and will produce and maintain up-to-date briefs on priority donor strategies.
You will have excellent data management skills, and monitor Fauna & Flora’s activities in statutory fundraising and fund management, to support the statutory funding team’s operations as well as internal decision-making and strategy development.
Strong relationship-management and communications skills are essential to the role, to develop positive, collaborative relationships with internal and external stakeholders, including regional teams, non-governmental partners, and government agencies. You will be as tenacious as you are persuasive, and your excellent interpersonal skills will enable you to extract information to meet timelines. You will be a strong team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount. With a proactive and pre-emptive approach to your work, you will seek to add value and work with minimal supervision.
Fluency in written and spoken English is essential. Skills in languages relevant to Fauna & Flora’s programme are highly desirable. Sensitivity to the different working environments and capacities of colleagues around the world is also essential.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Other organisations may call this role Programme Funding Officer / Coordinator; Institutional Funding Officer; Business Development Office
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 19 May 2024. Interviews are likely to take place 1 – 2 weeks after this
This role is not eligible for sponsorship of a Skilled Worker Visa.
The client requests no contact from agencies or media sales.
The Communications Officer will be responsible for supporting the communications and digital team to maintain consistent and high-quality communications across our global membership, donors and external stakeholders.
They will handle the day-to-day operations of our programme communications, website, social media platforms, member community forum, asset management, email marketing, and event communication, ensuring consistent messaging and branding.
The post-holder will need to have a collaborative and inclusive spirit as this role will involve working closely and across teams within and outside Start Network. They will be a great writer, editor with good attention to detail, and an eye for design.
The Communications Officer will report to the Communications Manager and will work closely with the Digital team to ensure success of both digital and traditional communications.
KEY ACCOUNTABILITIES
Content development, publication, and dissemination
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Craft and edit compelling multimedia content for a global audience including news articles, press releases, blogs, videos, and case studies
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Adapt content for websites, social media, email campaigns, etc., ensuring each format is optimized for its specific audience and channel.
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Plan and maintain the content calendar together with the Digital team to ensure consistent delivery and audience engagement.
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Promote and disseminate content through various channels including but not limited to social media and partner platforms
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Collaborate with Start Network teams, members, and hubs to transform and disseminate reports, learning materials, grants, impact stories and other resources into clear, compelling, and accessible formats.
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Uphold the Start Network brand by ensuring all external facing materials is according to the brand guidelines
COMMUNICATIONS MATERIALS, AND ASSETS
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Develop and maintain communication materials of Start Network including but not limited to fact sheets, brochures, marketing materials, presentations, core scripts, impact reports, guidance and templates, etc and ensure the team and members are able to effectively use them
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Ensure that visibility guidelines for members and programmes are kept up to date, and work with members and hubs to ensure these are being used accordingly
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Maintain the organisation and accessibility of Start Network's digital assets. This includes maintaining our digital asset platform and keeping tabs on photos, videos, presentations, logos, and other creative materials from and for members, hubs, and the Start Network team.
COMMUNICATIONS PLATFORM MANAGEMENT
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Support the management of Start Network’s social media channels and manage day-to-day engagement in close collaboration with the Digital team
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Lead the management of the member community by posting weekly news and updates from across our programmes and lead on the production of email newsletters and e-marketing.
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Support the management of digital platforms handled by the Communications and Digital team
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Communication operations
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Support the communications team meetings, including book diaries and setting up Zoom links when relevant.
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Manage the communications inbox and ensure enquiries are dealt with swiftly.
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Work with the finance team to process invoices from communications suppliers.
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Ensure communications contacts and relationships are managed using Salesforce.
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Closely work with Event Coordinator to ensure Start Network events are well-promoted and disseminated
START NETWORK CULTURE
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To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
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A commitment to the Start Network vision, principles, values, and approach
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The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
SKILLS AND EXPERIENCE
ESSENTIAL
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Excellent prioritisation and time-management skills and an ability to work under pressure and tight deadlines while delivering quality output
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Collaborative spirit to work with various teams both internal and external to deliver excellent output
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Experience in crafting compelling stories in various forms for diverse audiences
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Ability to handle and manage social media accounts and digital platforms
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Competency in design softwares (Adobe, Canva, etc)
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Strong editorial skills and an eye for detail
DESIRABLE
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Minimum 2 years’ experience working in a communications function within a fast-paced environment
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Good knowledge of the aid sector, humanitarian journalists and media, networks, and organisations
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Good working knowledge of both new and traditional media and ability to adapt content across contexts
KEY COMPETENCIES
Communication: Flex communication style to convey complex information concisely to different audiences, avoiding jargon and using simple language
Strategic Thinking: Able to plan and deliver flexibly to take account of changing internal and/or external factors by reprioritising and asking for help
Collaboration: Embrace diverse perspectives by using collaborative language, recognising and taking account of power dynamics
Leadership of self and others: Willing to share own expertise with others in the organisation and network, both formally and informally
Ability to adapt and learn: Seek to learn lessons and apply the learning to future work by actively asking questions, being honest, curious and brave to abandon things that aren’t working
Getting things done the Start Network way: Overcome obstacles by taking initiative to identify issues, seeking help to address them and escalating appropriately
The client requests no contact from agencies or media sales.