About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

The Facilities Management Team look after all three of our London properties, providing valuable support and services to staff and volunteers across the organisation.

About the role 

As a Customer Service Assistant (Facilities Management), you will be responsible for providing first line FM customer service to support Crisis staff and the wider organisation. Responding to internal requests via the FM helpdesk, email, phone, face to face or Teams. Helping to manage and maintain the three London properties to ensure staff are working in a clean, comfortable and safe environment.

About you 

To be successful in this role you will have experience in providing a good level of customer service and administrative support as well as being a strong communicator. Working in a reactive role, you will need to be organised, adaptable, approachable and proactive.

Good working knowledge of MS Office suite and generally IT literate. An interest in Facilities Management and providing a service would be beneficial to this role. 

You may have experience in; Customer Service, Facilities Management, Administrative Support, Health & Safety, Property, Procurement

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

• Mandatory pension scheme, with an employer contribution of 8.5%

• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 13th February 2022 (at 23:59) 

Interviews will be held W/C 21st February

Accessibility 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Purpose of the role

• We’re looking for a PR Communications Manager to support our important work and join our team on a full-time basis. You will be responsible for the delivery of PR and Communications activities to support Motability’s charitable grant making.
• You will help safeguard Motability’s reputation as a charity, which is seen to be fair, balanced and trusted by all stakeholders.

Key accountabilities

• Develop and implement a proactive programme of PR communications and engagement with key stakeholders and media to ensure all media opportunities are fully maximised, keeping effective contact with relevant media contacts to ensure positive and collaborative relationships are developed and maintained with the Senior Press and PR Manager. This will include social media channels to re-purpose available content in a time sensitive manner.
• Support the Charity’s Charitable Operations team subject matter experts to extract content ideas to raise awareness of new projects in exciting and innovative spaces, such as new grants to organisations and charities to better support disabled people.
• You should be confident in creating accurate and engaging copy, good at building relationships with a range of stakeholders, including the media, and will be confident in managing media enquiries and alert Governors, Directors and key stakeholders as required.
• A fresh-thinker, you will provide leadership and be skilled in reporting and analysing the success of PR Communications activity and look to continuously improve.

Experience and Track Record

Essential:

• Educated to degree level and/or extensive PR Communications operational experience.
• Confidence in liaising with a variety of internal stakeholders including CEO, Directors.
• Exposure to presenting findings and reports to Senior Management.

Desirable:

• Experience of PR Communications in the charity sector.
• Awareness of disability issues.
• Stakeholder engagement experience.

Capabilities Profile – technical skills/knowledge

• At least five years PR/Communications experience.
• A storyteller with a passion for writing and excellent verbal communication skills.
• Strong judgement and the ability to respond quickly, yet thoughtfully to urgent PR matters.
• Proven track record in building media relationships.
• Proactive and solution driven, with a strong sense of responsibility.
• Experience of working with other project teams and as part of a cross-functional communications team.
• Ability to work in crisis mode.
• Experience in project management and ability to organise workload and assess priorities.

Reporting line:

Reports to: Senior Press and Public Relations Manager.

Key Interfaces:

• Wider Communications team.
• Motability employees including Charitable Operations team, Directors.
• Governors.
• Motability Operations employees.
• Media/journalists.
• Printers/designers/digital developers.
• Motability beneficiaries.

Resources, scale and scope of role, location and any travel factors:

• The jobholder will determine their own work priorities on a day-to-day basis, referring matters to the Senior Press and PR Manager, as necessary.
• The jobholder is responsible for ensuring all materials produced are written in an appropriate, accessible and consistent style (Plain English), adhere to brand guidelines and are within agreed budget.
• The jobholder will contribute to the setting and achievement of departmental objectives and delivery plans.
• This is a blended working role with office-based working approximately two days per week and the rest remotely from home. The head office for Motability is based in Harlow.
• The jobholder may be required to travel around the UK from time to time to attend various exhibitions and events relating to work. This could involve occasionally overnight stays and working outside of normal office hours (including weekends).

⭐️ WHAT MOTABILITY CAN OFFER YOU ⭐️

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;

�� Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

❤️ Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

�� Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

�� Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

�� Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

☕️ Our culture - In the Motability office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

�� Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

We are a disability confident employer, feel free to make us aware of any reasonable adjustments you might need.

Due to the number of applications we will only contact those candidates who are successful.

Job Title: Membership Revenue Manager

Reports to: Finance Director

Based at: London head office with flexibility to work from home

Hours per week: 37.5

Salary:  £40,000 - £50,000

Length of Contract: Permanent following a 6-month probationary period

Company benefits:

• Employer pension scheme
• Death in service
• Retail and leisure discounts

Countryside Alliance

The Countryside Alliance is a not for profit, membership based, campaigning organisation that promotes the rural way of life in Parliament, in the media and on the ground.  We campaign for the countryside, for rural communities and for country sports.

We do this by publicising the economic, social and environmental contribution the countryside makes to the national economy and quality of life.

Our mission is to promote understanding and acceptance of the rural way of life and activities in a managed landscape, protecting them from bias, misinformation and over regulation.

The Post

An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19.

Countryside Alliance has 50,000 paying members and over 100,000 supporters.  Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important.  The candidate will form an integral part of our new strategy.

This role is responsible for growing membership revenue through acquisition and retention.  You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation’s subscription base along with along with a knowledge of digital systems is essential.

This is a full time and permanent role.  The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director.

Responsibilities

• Full responsibility for meeting growth, retention and revenue targets.
• Liaising with Campaigns team to develop marketing strategies.
• Produce marketing campaigns to generate and acquire new Memberships and subscribers.
• Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs.
• Manage third party membership services centre dealing with customer service and inbound member queries.
• Manage lapsed memberships engagement, reacting to feedback and targets.
• Manage and develop all membership communications to include new memberships, renewals and welcome packs.
• Review and continually develop current membership benefits programme and category structure.
• Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends.
• Conversion of non-member contacts to members.
• Development of “digital first” approach to revenue generation and communication.
• Build relationships with external digital partners to increase the organic reach of marketing activity.
• Liaise closely with marketing team to build social media presence and drive membership.
• Develop a High Net Worth (HNW) programme to encourage donations and legacies.
• Ability to demonstrate effective ROI and manage budgets.

Personal attributes

We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels.  The ability to problem-solve, generate ideas that work and be productive under pressure is essential. 

We require experience in the following systems:

• MS Dynamics
• MS Office
• Digital marketing systems
• DotDigital or Mailchimp
• SEO
• Analytics including Google Analytics, Data Studio and Social analytics

Performance Management

All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI’s.

Equal Opportunities

Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.

How to apply

Please email Covering Letter and CV to Mimi Glenn ref: Membership Revenue Manager

Closing Date: 21st January 2022

Hubbub Foundation is seeking a new CEO to replace our Founder, Trewin Restorick, who is stepping down after eight years. 

For the past eight years, Hubbub has partnered with some of the world’s leading companies, designing campaigns that inspire ways of living that are good for the environment. We have sought to disrupt the status quo, raise awareness, nudge behaviours and shape systems. The result is an unparalleled range of experience, expertise and campaigns. 

The charity has won numerous awards including the Charity Times ‘Charity of the Year’ in 2020 and is renowned for ground-breaking partnerships with companies such as Co-op, Virgin Media O2 and Starbucks. The role of the new CEO will be to lead the organisation through the next crucial phase of our development. 

Working with the Board and team of Directors you will be responsible for leading the strategic development of the charity, to make sure that Hubbub remains at the forefront of the environmental debate, surfing the zeitgeist and bringing together collaborative partnerships that create a fresh, positive and inspiring approach to environmental campaigns.   

CEO role

• The CEO reports to the Board of Trustees and is responsible for leading the organisation.  Working with the trustees and team of Directors the role will:
• Oversee Hubbub’s strategic direction ensuring the organisation is at the forefront of the environmental debate, delivering innovative, positive and impactful campaigns built on great insight and collaboration.  This will include developing Hubbub Enterprise, a B-Corp owned by Hubbub. • Build Hubbub’s authenticity, reach and impact.
• Lead financial management, ensuring that resources deliver significant impact, that funding is secured and is sustainably managed. 
• Embed the culture and values of Hubbub in all it does.
• Ensure the organisation operates with integrity, honesty and to the highest possible standards of governance. 

What we are seeking

• We are looking for a CEO who can demonstrate that they have the skills to deliver the above role.  These skills can have been acquired from any sector but applicants must illustrate a passion for our mission, a commitment to our ways of working plus an engaging and inclusive leadership style. 
• You will be an experienced leader who has worked in complex, dynamic environments and with senior stakeholders from a range of sectors.
• You will have experience of working with a Board and a demonstrable understanding of the role of Chief Executive. You will be able to demonstrate experience of creating and delivering multi-partnership campaigns involving major companies.
• You will be able to demonstrate your understanding of the principles of charity governance – or your ability and willingness to develop that understanding quickly.

For a full candidate pack and how to apply, please see the pack attached. 

About Us

Our bold vision is for every child in need to be raised in a strong family. We train and support facilitators from local churches to run parenting programmes which equip parents and carers facing disadvantages with confidence, competence, and community, enabling their children to thrive. In the next ten years, we want to equip the church to make an impact in the lives of 50,000 children in need across the UK.

About the Role

At a significant time of growth for Kids Matter, we are looking to provide additional support to our Executive Director and our Operations team.

Are you highly organised and efficient with excellent attention to detail? Do you have effective executive-facing communication skills and the ability to communicate with a range of people from diverse backgrounds? Do you have strong time management skills and experience of managing multiple projects and events? Are you a natural problem-solver, keen to find positive solutions and pick up new systems and processes quickly?

This role will offer the right candidate a role which is interesting, rewarding and varied within an ambitious, fun and supportive organisation.

All applicants must be committed to the basis of faith, vision, and ethos of Kids Matter.

This post is subject to an Occupational Requirement:
Kids Matter serves and supports clients within the Christian sector, the nature of the work requires that this post holder has an active faith in Jesus under the Equality Act 2010, Part 1, Schedule 9.

Equal Opportunities
We actively support and welcome integration of people from diverse ethnic backgrounds of varied experiences and skillset to help shape the work and the future of Kids Matter. We are particularly keen to receive applications from African and Afro Caribbean, Asian and other diverse Ethnic communities.

Dementia Concern is a well-established local charity providing care, advice and practical help to people living with Dementia and their carers. We work closely with, and supply services for, local, regional and national health providers and work cooperatively with several related charities. This is a fantastic opportunity for a visionary leader to help us thrive and grow at a time of increasing demand and structural change within the wider health environment.

Working with the Board of Trustees and Senior Management team they will lead the development and implementation of a strategic review of our services over the next 5 years.

The successful candidate will have an excellent record of stakeholder and staff management, financial control, and fundraising.  They will have outstanding communication skills, an innovative and creative approach and be able to balance and respond to a large and varied workload. They will be able to show knowledge of the needs of our local community and an empathetic approach to people living with dementia and their carers.

Title: Regional Building Surveyor

Salary: £42,000 to £45,000 per annum

Hours/Contract: 35 hours per week

Contract Type: Permanent

Based: Covering South Midlands, South England/Wales/Northern Ireland

Closing date: 26th January 22

Interview date: w/c 7th February 22

The Estates department performs a vital function within the charity ensuring all departments can carry out their functions within a safe and suitable environment.

We are currently seeking an experienced Regional Building Surveyor covering the South Midlands, South England/Wales/Northern Ireland, working as an integral part of a multidisciplinary property team.

You will be responsible for a proactive approach to property maintenance, disposal and acquisition, refurbishments and various capital projects. A strong approach to statutory compliance is also essential with a breadth of knowledge to accompany a diverse portfolio including retail, office, warehouse and hospice properties.

A willingness to travel is essential due to the locations of the properties.

What we are looking for:

• Ability and experience in undertaking condition surveys to a high standard
• Ability and experience in preparing plans, specifications and budgets for projects
• Ability and experience in procuring and project managing contractors, solicitors and external bodies to ensure work is delivered to a high standard on time and to budget
• Ability to produce schedules of dilapidations to a high standard acceptable in court and experience of negotiating claims
• Self motivated and self confident able to act on own initiative and to organise and manage day to day workloads
• Substantial knowledge of statute and legislation affecting building matters
• Chartered status of either RICS or CIOB desirable but extensive experience will be considered as an alternative
• Substantial experience of managing proactive and reactive repair programmes
• Experience of delivering high quality and creative building surveying advice within a constrained budgetary environment
• Knowledge of specific legislation for water hygiene and associated matters in a healthcare setting
• Full driving licence

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Programme
• Flexible Working

For more information or an informal chat please contact our Head of Estates, Lisa Miller on

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

About Us
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed, and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance, and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

Facilitation and Planning Manager

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£28,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for 

We are looking for a motivated and talented professional to join our Facilitation and Planning team as Facilitation and Planning Manager. The role is responsible for maintaining a world-class pool of external facilitators and academic tutors, scheduling all events across the organisation, and managing staffing of internal and external facilitators and tutors against all programme delivery.

This role is also responsible for implementing systems and processes within the team, department, division and organisation to understand events required and to forecast facilitation and academic tutoring capacity against different people specs. This is a fantastic opportunity to coordinate recruitment, selection, contracting, quality assurance and ongoing training processes for internal and external facilitators and tutors.

Based in either our Birmingham, London or Manchester office, and reporting to the Faculty Planning and Assessment Associate Director, you’ll work closely with the Impact Governance department to input into quality assurance and training plans and deploy appropriately qualified senior faculty members as interviewers and trainers. You will ensure comprehensive event records are kept on shared systems accessible to other teams to aid planning and internal and external reporting, maintaining a robust and accurate database of facilitators and tutors on Salesforce including relevant qualifications and experience, QA feedback scores and availability.

This exciting role is varied and complex, and will require someone with excellent organisation, programme and project management skills. It is essential that you have high proficiency in excel, and are confident using technology such as Salesforce. You must be a team player able to lead teams working in a matrix team structure. To succeed in this role, you’ll be confident in negotiating and contract processes and be able to build and maintain relationships with external stakeholders.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 27 January 2022. Interviews are expected to take place on 2 February 2022.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

We are Living Streets, the UK charity for everyday walking.

Our mission is to achieve a better walking environment and inspire people to walk more.

We are looking for an experienced Chief Executive Officer to lead on our medium to long term strategy and embrace our ethos and values. The successful candidate will be hands on, shaping and setting the direction, but also working with Trustees, senior management, and staff to deliver changes in practice.

This is an exciting opportunity for a new leader to make their own impact on the future of Living Streets, building on our vision and values leading our teams to achieve their very best as we head towards our 100th anniversary.

The post holder will work closely with the Trustees and staff to deliver the organisation’s strategy and work with Trustees to ensure it is regularly reviewed in light of the external context within which the organisation operates.

You will lead the staff team to ensure high performance, standards, and motivation, ensuring appropriate resources and activities are in place to fulfil the organisation’s strategic objectives.

You will act as the public face of Living Streets and ensure a strong brand for the organisation, representing Living Streets to a wide range of audiences including politicians, policy and decision makers, media, partners, and other stakeholders.

You will take overall responsibility for effective organisational management and performance, and the financial health of the organisation, ensuring strong income generation plans are in place and lead work with high value partners and prospects.

If you think you have the expertise and passion to work collaboratively with a dedicated board and staff team and are keen to be part of the success and lead us into the future, we’d like to hear from you.

Living Streets seeks to be an equal opportunities employer and actively pursues diversity in recruitment both in background and skillset. This role does not meet the eligibility requirements for a Tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore, Living Streets will not be able to sponsor individuals who require right to work in the UK to carry out this role.

The London Irish Centre is a unique organisation. It was established in 1954 to provide support for young Irish emigrants in London. Its role has developed significantly over the decades with it offering a whole range of services as well as cultural and social events which keep the traditions of Ireland alive for this ex pat community.

The Board of Trustees has approved an ambitious multi-million-pound capital build project to create a new Centre on the existing site. This is to ensure it is a fit-for-purpose building which is easily accessible and environmentally sound, providing a fantastic venue for Community Service, Arts and Cultural activities.

A new strategy is also under development to ensure that services reflect modern day needs. This includes a focus on education to promote Ireland & Irish culture to London audiences as well as keep Irish heritage alive for future generations.

The London Irish Centre is looking for an exceptional leader to become its next CEO and deliver on its ambitious goals. We’re looking for someone who has a deep knowledge and passion for Ireland, its Culture and heritage.

You will have strong business acumen and deep senior leadership and management experience. You will need to evidence superb strategy development, income generation and relationship management skills. You will be interacting with a variety of stakeholders, supported by an eminent Board of Trustees and engage with service users themselves so should have excellent communication skills and be comfortable at engaging at all levels. Added to that, you will need to be tenacious, agile, and resilient.

You need not necessarily come from the third sector, provided you have the empathy and understanding of how a charitable organisation works and how to ensure regulatory compliance.  

If you would like more information about this incredible opportunity or know anyone who might be interested, then please contact us today for the full candidate pack.

How To Apply

 You are advised to get in touch well in advance of the closing date to give us time to consider your application and pre-interview the strongest applicants.

Closing Date: Midnight Sunday, 13th February 2022
Interview Date: Monday 28th February 2022

This search is being conducted exclusively for London Irish Centre by BTA (Bruce Tait Associates). Our leadership team have all worked in the voluntary sector and academia and we use this experience to match organisations and individuals to create great appointments.

About the Role

35 Hours per week

St John Ambulance is transforming how we use digital solutions across the charity to support us in increasing our impact on the people and communities who need us most. We are looking for a CRM Product Owner to enable this change and to manage the digital transformation of our customer and supporter experience. This will help us transform how we engage with and delight our volunteers and employees, our supporters and customers, our learners and all other key partners and influencers. Working closely with partners in our business units, the Product Owner will integrate a digital-first approach to deliver our objectives and to continually improve our customer experience. An outstanding programme leader, they will be responsible for leading the planning and rollout of our CRM.

Can be based at any manned SJA office. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role, you should bring a wealth of experience in a similar position and proven experience of managing senior stakeholders; you will have an outstanding track record in the development, socialisation, prioritisation and agreement of the product strategy, backlog and roadmaps.  With a solid technical background and experience in designing and optimising CRM platforms based on clients' requirements, you can develop detailed product information including features, configuration, workflows and interfaces. You are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive success. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills.

About Us

St John Ambulance responds to health emergencies, supports communities, and saves lives - relying on public donations to do so.

Since last year we have provided over 1 million hours of volunteer support to the NHS, on ambulances, in communities and caring for Covid-19 patients in hospitals, as well as partnering with the NHS in vaccinating the nation. In normal years, our thousands of volunteers deliver vital first aid in communities and public events across the nation.

We are also the nation's leading first aid training organisation, helping members of the public gain the skills that help them save lives where they live and work. Our employed ambulance crews are in action, day-in, day-out delivering vital patient transport and acting as back up to the NHS ambulance service.

From our vibrant youth programmes to our world-class training, we empower people of all ages with lifesaving skills and the confidence to use them, every day. Next year marks our 100th anniversary of training young people, through our Cadet programme, in essential first aid skills, giving them the confidence to save lives.

The St John Ambulance Ask Me campaign highlights the amazing work our charity does.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 15 February 2022

Application Review Date: 4 February 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered

About you

The successful candidate will need to be able to switch easily between problem solving and strategic thinking, a confident decision maker and able to manage multiple projects and tasks concurrently.

You will need a ‘can do’ attitude and to be a ‘completer-finisher'. Responsible for ensuring the financial wellbeing of Chance UK, you will oversee organisational budgets, management accounts and long-term financial planning, as well as supporting staff through managing our people and equality, diversity and inclusion strategies. You will need to be comfortable with operating under and supporting staff to work within regulatory guidance for data protection and health and safety. 

You will need to lead by example, modelling the organisation's values and approaches with internal and external stakeholders. The role will need to provide direction and manage the resources and administrative teams and support the teams through organisational development and change. 

We are committed to developing the organisations people’s policies and processes and creating an open, responsive, inclusive  working culture for everyone who works at Chance UK.

Duties and responsibilities

The role has a wide range of duties and responsibilities across a number of resourcing areas including:

Finance, Human Resources, Equality, Diversity and Inclusion, Data Protection and GDPR, IT, Premises and Health & Safety and Performance and Reporting.   

Finance

• Ensure, in close co-operation with the Chief Executive and the Board, that an appropriate financial policy framework is in place to guide the charity’s financial decision making. In particular reviewing and maintaining appropriate policies for reserves, core cost recovery, and other areas of financial impact.
• Oversee and manage an external finance and accountancy consultancy to deliver effectively Chance UK’s financial management, accountancy and reporting needs including:
  • Maintaining effective financial controls to a high standard
  • Running payroll systems effectively
  • Reporting regular financial information so that the SMT and managers can effectively monitor and manage budgets
  • Producing the annual financial statements and completion of annual audit, in line with statutory and other legal requirements (e.g. SORP)
  • Producing regular cash flow projections and management accounts for the CEO, SMT and the Board.
  • Preparing Finance Committee papers on a quarterly basis
• Lead the annual finance planning processes in line with organisational planning cycles to ensure the development of a robust annual budget.
• Act as the main point of contact with HMRC, Companies House and the Charity Commission.

Human Resources

• Deliver the organisations people strategy
• Work with the CEO and SMT to continue to foster a positive organisational culture which delivers high quality work and where staff feel well supported and engaged 
• Be accountable to SMT for the development and implementation of all HR policies and processes, ensuring that HR issues are adequately timetabled, discussed and represented at SMT meetings.
• Oversee the preparation of contracts and advise on performance related issues, using appropriate external assistance as necessary.
• Identify and evolve processes for staff appraisal and evaluation, and help to signpost and identify training and development opportunities to support staff development.
• Oversee the process of continual refining and improvement of recruitment, thorough induction and ongoing pastoral care practices for staff

Equality, Diversity and Inclusion (EDI)

• Lead the delivery of Chance UK’s Equality, Diversity and Inclusion Action Plan across Chance UK.
• Provide support, advice and guidance to the staff team, SMT and the Board with regards to EDI development areas.
• Report to the SMT and the Board about organisational progress against the EDI action plan.

Data Protection and GDPR

• Oversee Chance UK’s data protection strategy and implementation. Making sure that the organisation is complying with all of its GDPR’s requirements.
• Ensure that all staff inside the organisation are trained and supported to handle and store data effectively and in line with all regulatory requirements.
• Keep across developments from the Information Commissioners Office and act as the main point of contact for the organisation with the commission and any other GDPR related queries

Premises and Health & Safety

• Ensure that the office environment is conducive to effective working for all staff, including developing with the SMT appropriate models of Hybrid working for Chance UK.
• Ensure all aspects of Health and Safety compliance are being managed and upheld in all of our operations.

ICT

• Understand the team technology needs and identify relevant and innovative equipment that can support those needs, for both personal and office use and effective Hybrid working.
• Take lead responsibility for the provision of IT and telecommunication services in liaison with

external service providers

• Manage and regularly review the contract with IT and Telecommunications service providers and manage any tendering processes for new providers
• Ensure that the current systems develop and support the delivery of a new strategy with diverse services.

Senior Management Team

• Work collaboratively and effectively with the Chief Executive Officer and other members of the Senior Management Team to ensure that Chance UK delivers across all of its strategic objectives.
• Effectively line manage members of the Resources and Administration team to ensure that the team provides high quality support across the organisation.
• Maintaining a watching brief for administrative issues that may have legal or other implications for the organisation.

Performance and Reporting

• Support the production of operational plans and key performance indicators, and ensure that measurement of our impact is fully reflected in our performance reporting.
• Continuously improve the way that the SMT monitor and report performance (both monthly and quarterly) and work closely with SMT colleagues to ensure that reporting to the Board is done in an appropriate and effective way.

Interview Dates:

Meeting the SMT (Informal Session): Wednesday 9th February

First Interviews: Monday 14th February

Second Interviews: 21st February

As our CEO, you will lead The London Fire Brigade Welfare Fund, a membership organisation that provides a range of benefits and services to our members: serving and retired employees of the London Fire Brigade. With 5,000 members in active service across London, and 3,000 retired members, we exist to make life better and a little more fun for a community of people who put their lives on the line to keep London safe. There is a strong family culture across the London Fire Brigade, which we are proud to be a part of.

For our members, amongst other benefits, we run a popular monthly lottery; offer discounted theatre tickets, a range of breaks and holidays; run a wide range of sports and social events; and publish our magazine that keeps the community up to date with all the latest news from our members.

A small but committed staff team in our office supports our various voluntary-run committees to deliver our services to members. With our Business Management Director of 15 years, Carole Connolly, retiring, we are now looking for her successor to join the London Fire Brigade Family as CEO, support our fantastic members and ensure the Welfare Fund is delivering the best for them.

Key details:

Role: Chief Executive Officer (CEO) London Fire Brigade Welfare Fund
Location: Lewisham, London
Salary: £57,785 (subject to review in the new year)
Contract: full time, permanent
Benefits: 28 days annual leave plus public holidays, 7.2% employer pension contribution, death in service benefit of 3.5x salary

Amongst other criteria, the successful candidate will have:

• Experience of working at a senior level in a membership/customer relations role and a proven record of accomplishment of developing and implementing strategic objectives.
• Experience of financial planning, control, contract management and monitoring finances at a senior level.
• Experience of developing and maintaining effective relationships with internal staff, key partners and stakeholders.
• Experience of managing and motivating support staff and ensuring they are trained and developed.
• Highly developed communication skills in order to liaise, influence, negotiate and present to people at all levels both internally and externally.
• Well developed organisational skills in order to manage workloads, projects and to ensure targets and objectives are met.
• The ability to champion change through leadership, innovation, creativity and effective use of resources.

If you would like to receive an Information Pack for this role with full details, please send a confidential expression of interest by clicking Apply. Our consultant, Jenny Hills at Harris Hill, will respond with a full Information Pack, which includes details of how to submit a formal application.

For an informal and confidential conversation about this position, please contact Jenny at Harris Hill with suitable times to chat.

Closing date for applications: 9am, Monday 31st January 2022

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are seeking an exceptional candidate to lead our charity into the next stage of our development since we began ten years ago.  We run a Drop-in, Nursing Clinic, Community Cafe, four Foodbanks, two Charity Shops and Works of Love - a project which provides community and skills training for vulnerable women, some of whom are refugees.

You will have a calling and passion for the poor and marginalised, be able to lead a team of 18 staff [7.9 FTE], and over 100 volunteers with grace, wisdom, and humility. You will be a practising and prayerful Christian with sound business experience and acumen.

Your role will be to set the strategic direction for the next few years, provide organisational leadership/team management, while ensuring sustainable growth for our £600k p.a. revenue needs