Operation manager jobs in birmingham, west midlands

About HOST

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role 

As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen. 

This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners. 

Core Responsibilities 

1. Leadership and Management 

• Line manage the Community Support Team, providing coaching, direction, and performance feedback. 

• Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice. 

• Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration. 

2. Hosted Partner Experience and Development 

• Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit. 

• Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience. 

• Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations. 
   

3. Systems, Processes, and SOPs 

• Develop and maintain all Community Support SOPs. 

• Support the development and testing of HOSTHub features relevant to Project Hosting. 

• Work with the Tech and Operations teams to improve efficiency and automation. 
   

4. Risk and Compliance 

• Lead risk identification, screening, and management for Hosted Partners. 

• Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations. 

• Maintain accurate documentation of risk assessments and resolutions. 
   

5. Pricing, Performance and Development 

• Set and manage pricing within the approved HOST fee range. 

• Track and analyse key performance indicators (KPIs) with support from the Data Analyst. 

• Lead annual Project Hosting service reviews and contribute to continuous improvement. 
   

6. Collaboration and Communications 

• Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin. 

• Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone. 

Required Experience 

• 5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

• 3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

• 2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

• Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

• Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

• Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

• Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

• Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

• Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

• Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.

We are looking for an experienced National Operations Manager, to manage the StreetDoctors operational delivery, quality standards and to support the organisation's strategic development to become a high performing organisation.

We are an award-winning national charity which trains over 17,000 young people affected by street violence each year in emergency first-aid through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for operational delivery, the role will manage and develop the organisation's delivery capacity and implement new innovative national projects. The role will ensure the organisation's performance is managed, achieves the targets and is fit for the future. The key areas of focus include:

• Delivery & Quality Standards: To ensure the quantity and quality of training sessions and projects are nationally consistent, meet the required targets and new opportunities are maximised.

• Relationship Management: To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations. 

• Volunteer & Staff Management: To support the development and management of an engaged high performing staff & volunteer delivery team and ensure the volunteering journey is effective and provides the best volunteering experience possible.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.

As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues.   You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

· Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in operational management, ideally in third sector, health, or community services.

· Strong administrative experience and ability to oversee budgets, KPIs, and performance.

· Experience designing and embedding processes, policies, and systems.

· Confident in implementing technology and using data to drive decisions.

· Experience managing premises and creating safe, functional environments.

· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.

· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.

· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

About Kapella

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

Why join Kapella?

Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role. 

Closing date: Wednesday 5 November 2025.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
 

POST

Finance and Operations Manager

RESPONSIBLE FOR

Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.

SALARY & HOURS OF WORK

Part Time – 4 days a week (30 hours)

Salary: Gross £40,000 pro rata £32,000

Term - Permanent 

Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata

Pension: Workplace pension contributions of 5% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.

ROLE SUMMARY

We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision. 

To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.

The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.

QUALIFICATIONS AND EXPERIENCE 

• At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc. 

• At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.

• Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.

• Excellent leadership and delegation skills and experience. 

• Ability to support and execute on elements of NUM's policies and strategic plan. 

• Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.

• Exemplary critical thinking and problem-solving skills and experience.

• Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.

• Experience in Human Resource Management and monitoring performance across diverse teams. 

• Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders. 

• A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.

At Viva, we want children everywhere to have life in all its fullness. Viva inspires, supports and connects networks of churches and community-based organisations to work together to make a bigger, better and longer-lasting impact in the lives of children.

We do this by providing coaching, supporting programme implementation, helping them access funding, creating tools to measure impact, and facilitating a global community of learning.

As Viva's Finance & Operations Manager, you will ensure the smooth running of the organisation’s finance and operational systems. You’ll be in a hands-on role, responsible for day-to-day bookkeeping, financial administration, and supporting core operational processes for the UK charity and overseas entities. Working alongside the COO and Finance Director, you will help ensure Viva remains financially sound, compliant and efficient. Through all this, you will play a vital role in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.

Your responsibilities will include:

• Finance: undertaking and managing the efficient day-to-day operation of Viva’s finance function 
• Operations: ensuring the effective operation of our logistics, IT infrastructure and data

This role will suit you if:

• you have a demonstrated track record of financial management experience
• you are experienced in managing operational systems, in particular IT and data protection
• you have an accountancy qualification e.g. minimum AAT Level 3 
• you are a great problem solver with high levels of accuracy and attention to detail
• you are looking to join a welcoming, creative, supportive and international team

Location: this role can be remote, hybrid or office-based in Viva’s Oxford office with occasional travel to the office or other locations in the UK

Hours: 37.5 hours a week, Monday to Friday

Salary: £40,000 per annum

Reporting to: Chief Operating Officer

How to apply: Take a look at the full job description and person spec in the Job Information Pack and then click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions about your relevant skills. Please note that you will need the right to live and work in the UK to apply for this role.

Key dates: the closing date will be midnight on Sunday 26th October 2025. Interviews will be held online on Thursday 6th November 2025.

Camp Jojo is a small/medium, but growing charity with a committed team of Trustees, Special Advisors, and Volunteers. This is a chance to contribute to a dynamic organisation and work in a supportive environment. In particular, Camp Jojo’s extension of its work to Nags Head Farm, Appleby, Cumbria, is new; with Open Days held in 2025, and the first camps to be held in August 2026.

The holder of this post will be critical to this development; working to establish a sister site in Cumbria to Ivy Farm on Mersea island, Essex, with a well tried and tested model of operations. The role of Nags Head Farm: Operations Manager (Families and Site Ops) is to offer leadership and administrative support to key functions of Camp Jojo at Nags Head Farm, and to members of the Camp Jojo Board, in relation to the camps held at Nags Head Farm.

The Contractor will handle clerical and logistics tasks for the organisation in a timely and efficient way. The primary task of the Nags Head Farm: Operations Manager will be to oversee family applications to the camps, and to maintain and develop data bases in support of this. They will hold a key role in relation to communications with the families pre-, during, and post-camps. In addition, they will attend and minute meetings, and contribute to camp operations in planning etc. They may need to work flexibly, according to the seasonal demands of the charity.

They will attend the first day (Friday) of each camp The Nags Head Farm: Operations Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the wider Camp Jojo community, and be very good communicators.

This role requires someone proactive, organised and adaptable, who can balance strategic fundraising with hands-on operational delivery.

The Fundraising and Operations Manager will:

• Work closely with the Executive Director on income generation and partnership development, working closely with colleagues across the Coalition.

• Support the operational delivery of the Coalition Secretariat, including financial administration, project management, and systems oversight

• Ensure that strong processes and compliance are in place, enabling the team to deliver impact and meet funder requirements.

For the full job description and information on the pay package, benefits and more, please click on the Applied link.

Our partner, an established UK charity with a focus on fighting poverty by transforming access to health care services in lower- and middle-income countries in Africa seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

Finance
•Maintain a strong control environment, ensuring accounting records are complete and accurate.
Financial accounting
•Prepare annual statutory accounts in accordance with SORP 2015.
•Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
•Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting
•Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
•Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
•Prepare the annual organisational budget and mid-year reforecast.
•Improve existing budget templates to enable straightforward and transparent budgeting for donors.
Support to country offices
•Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
•Support country office teams in fulfilling any reporting and financial compliance requirements.
•Conduct internal process reviews (internal audits) of country offices where required.
•Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
•Ensure asset registers are maintained appropriately.

Administration
•Support staff in conducting procurement in line with our procurement policy.
•Assist with preparation for quarterly Board meetings.
•Support office management tasks.

Other
Review and develop existing policies and procedures (e.g. the Finance Manual).

Drive Head of Operations

£56,959.05 - £59,180.45

A London Weighting allowance of £3,299 will be applied for those living in London

37.5 hours per week with flexible working hours and provision of an out-of-hours response as needed

Remote with travel throughout the UK

Permanent subject to funding (guaranteed for 4 years)

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse. 

In July of this year the Home Office announced a £53m investment over the next four years to enable the Drive Project to roll out across England and Wales. To end domestic abuse, we must address the source of the problem - the perpetrator.  This funding will make a huge difference to our efforts to support survivors, by holding perpetrators to account, stopping them from causing further harm and giving them the chance to change. 

The Drive Head of Operations will play a central role in maintaining strategic oversight of internal operations, including project planning and risk management across workstreams, and partner coordination across the Drive Partnership. This is a senior leadership position providing operational leadership, staff management, and cross-partner coordination to ensure workstreams within the Drive Partnership function effectively, efficiently and in in alignment with the Drive Partnership's core mission. 

The role will report directly to the Drive Director, form part of the Drive Senior Management team and work alongside the Drive Deputy Director and other Senior Leads to embed a high-performing, values-led culture across The Drive Partnership.

How to apply

Application is by way of CV with a Supporting Statement. 

Please write a personal statement of not more than 3 pages of A4 (in minimum of Calibri pt 12 font) which covers:

· Why you are interested in this job

· Your experience, knowledge, skills, abilities and attitude in relation to the person specification 

Selection process and timescales

Closing date: Midnight Sunday 16th November

Preliminary interview with NFP: Wednesday 26th and Thursday 27th November

First interview: Monday 8th December

Final interview: Week commencing 15th December

Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment.

The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community. 

This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota.

Key responsibilities

1. To manage the delivery of accommodation and hospitality operations.

• Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.
• Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.
• Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings
• Maintain high standards of cleanliness, presentation, and service across all facilities
• Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation 

2. To manage a team of hospitality staff.

• Draw up duty rotas for the Hospitality team based on varying operational need.
• Provide ongoing support, training, and development for team members.
• Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

3. To manage the delivery of events and conferences.

• Generate quotes for events and conferences in consultation with internal and external organisers
• Support marketing for events, conferences, and other campus activities
• Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences.
• Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

4. Procurement

• Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.
• Monitor costs and implement efficiencies while maintaining quality.

Volunteers are at the heart of our mission

In 2024, our incredible network of 800 volunteers supported over 73,000 young people through Insight Talks, Skills Workshops, and Networking Events, showing them what's possible for their futures and building the skills and connections they need to get there.

Our dedicated Programme Team provides personalised support and feedback to every volunteer, ensuring they're equipped to make a real difference in young people's lives. This tailored approach has been key to our growth and impact – and means every volunteer feels genuinely valued.

We're a fast-growing charity working to reach every 14-19-year-old across the UK. Thanks to generous funding from partners including Google .org and the Moondance Foundation, we’re now excited to appoint our first Volunteer Manager – a pivotal role in scaling our volunteer base and deepening its impact.

The Volunteer Manager will lead efforts to further grow and diversify our volunteer base, ensuring consistent quality across sessions and fostering a vibrant, connected volunteer community. They will work closely with colleagues across England and Wales, with ambitious targets around attraction and retention.

Key priorities will include:

• Developing strategic partnerships alongside me and our Partnerships Manager
• Understanding the diverse backgrounds and career journeys of our volunteers
• Owning the volunteer experience from first contact onwards and training colleagues to deliver best practice support, ensuring volunteers feel well-prepared, informed about their impact, and inspired to stay involved

As this is a brand-new role, there’s plenty of scope to shape and innovate. It’s a fantastic opportunity for someone with excellent communication skills and a passion for volunteering.

Our team works remotely across England and Wales, with regular in-person meet-ups. We set high standards, support one another, and share a deep commitment to driving positive change. If this sounds like the kind of environment you’d enjoy, we’d love to hear from you.

Sue Maskrey
Chief Executive

Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site (Nag’s Head Farm) near Appleby in Cumbria. The role of Volunteer Manager (Nags Head Farm) is to provide the management and administration of the key Volunteer sector of Camp Jojo, and to offer administrative support and feedback to members of the Camp Jojo Board in this regard.

The Volunteer Manager will be responsible for successful initial contact, recruitment, communication with and administration of volunteer for the Nag’s Head Farm camps, through to their successful placement at camp. They will also work closely with the Operations Manager: Families and Site Ops. (Nags Head Farm). They will be guided in their role with the existing managers at Ivy Farm, Mersea, Essex.

The primary task of the Volunteer Manager (Nag’s Head Farm) will be to oversee the whole process of Volunteer applications to camps at Nag’s Head Farm, and to maintain and develop databases in support of this. They will be the contact point for information and support throughout the Nag’s Head Farm volunteers’ pathway with Camp Jojo. In addition, they will attend and minute meetings which concern volunteer management, etc.

They may need to work flexibly; the demands will be seasonal, with many more hours needed through spring and summer than autumn and winter. They will also need to be present for the first day of the camps during the summer, which are mostly during the school holidays. The Volunteer Manager (Nag’s Head Farm) will have a varied and sometimes high-paced job environment. As such, they will need to handle multiple tasks, manage their own time well, and interact professionally

We’re looking for a super organised, efficient and supportive Operations Lead to make We Own It run smoothly so we can win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll lead on creating and maintaining effective systems and processes, and supporting the team on logistics so that everything runs like clockwork. You’ll also make sure we’re thanking the brilliant individual donors who fund 93% of our work. We’re looking for someone who has a track record of creating efficiency and order for themselves and other people - and can do so in a remote context! You'll need to be happy to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

The Charity and the Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission:

To be at the heart of planning, promoting and delivering diverse, exciting, and high-impact events that will engage supporters, create bonding opportunities for families, and connect our team.

This role will be accountable for:

Supporting the event owner in the successful planning and execution of all events across the charity, including the Families, Supporter and Operations Teams at Scotty's. This will include developing, promoting and delivering a range of events that align with our mission and values, drives supporter engagement, cultivates opportunities for our families to bond, and provides team collaboration.

What are the 3-month goals for this role:

· Can articulate the charity’s goals, culture, and impact, and how the Events Manager role supports this to happen. 

· Has a good understanding of the events plans for each team and the upcoming and year to view calendar of events.

· Establish initial contact with key stakeholders, including team members, partners, and supporters.

What are the 6-month goals for this role:

· Conduct an audit of current event plans and materials and speak with at current partners for feedback and learnings.

· Develop a comprehensive event strategy, outlining key tactics, timelines, and performance metrics.

· Identify and qualify suitable venues for upcoming events, ensuring they align with the charity's mission and values

· Establish success measures and key performance indicators (KPIs), analyse event results, and identify areas for improvement.

What are the 9-month goals for this role:

· Improve specific performance metrics, such as event budget management, event marketing effectiveness, and attendee satisfaction within the first nine months.

· Develop a comprehensive event strategy, outlining key tactics, timelines, and performance metrics.

· Track success measures and key performance indicators (KPIs), analyse event results, and identify areas for improvement.

What are the key responsibilities of this role:

• Develop and implement event plans with clear deadlines, ensuring all tasks are completed on time and within budget.
• Coordinate with our partners and suppliers, ensuring required service levels are met.
• Identify and secure suitable venues that align with the event's theme and requirements.
• Negotiate with venues to obtain the best deals, ensuring cost-effectiveness without compromising on quality.
• Arrange catering services that meet the dietary needs and preferences of attendees.
• Book travel and accommodation for team members, families and other guests as needed, ensuring comfort and convenience.
• Assist with communications and marketing efforts to promote events and increase attendance.
• Manage event setup and takedown, ensuring all elements are in place and the venue is left in good condition.
• Oversee the design, sourcing, ordering, and delivery of branded materials (e.g., welcome packs, T-shirts, banners) to enhance the event experience.
• Write accurate risk assessments and ensure event safety, particularly for children, by identifying potential hazards and implementing preventive measures.
• Accountability for health and safety compliance at events, adhering to legal requirements and best practices.
• Implement appropriate safeguarding measures at events attended by families, ensuring the safety and well-being of all participants.
• Coordinate event activities, ensuring they run smoothly and according to schedule.
• Arrange and facilitate pre- and post-event meetings (e.g., briefings, wash-ups, debriefs) to ensure all team members are informed and any issues are addressed.
• Adhere to budget constraints set by the Event Owner, ensuring all expenses are accounted for and within limits.
• Provide appropriate updates to the Event Owner and team members accordingly.

What we’re looking for:

• Friendly, enthusiastic and socially-focused – outgoing, warm and friendly, you quickly connect with others and build effective working relationships.
• A motivating and persuasive communicator – your communication style will provide the information needed in an informal manner.
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• Confident use of technology – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.

Skillset and Experiences Required:

Essential

· You’ll have a proven background in event management.

· Proven ability to build rapport and influence key decision-makers.

· Ability to manage multiple projects simultaneously while ensuring effective execution.

· Passion for developing innovative fundraising initiatives.

· Self-motivated and positive. Thriving in independent work environments while remaining committed to team goals.

· You’ll have a proven background in event management, ideally within the charity sector.

· Excellent organisational skills, a keen eye for detail, and the ability to engage with stakeholders at all levels. A strong understanding of health and safety, and fundraising legislation.

· Planning, coordinating, and executing all aspects of fundraising events, including venue selection, logistics, budgeting, and marketing. 

· Managing event timelines, budgets, and vendor relationships to ensure seamless execution and cost-effectiveness. 

· Developing and implementing strategies to maximise event attendance and fundraising revenue.

Desirable

· Knowledge or experience of or with the military community.

· Events Management experience within the charity sector.

Additional Information

· The role may require evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Embrace Change and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity and we are dedicated to providing a fair and inclusive recruitment process for all candidates.