Operation manager jobs in Cardiff

Job Title: New Business Manager
Reporting To: Head of Corporate Partnerships
Manages: New Business Officer
Location: Remote (Occasional travel to Leicester Office & other UK locations as necessary)
Contract: Permanent
Salary: £37,286 - £43,466 (appointments are typically made at the lower end of the salary range)
Hours: Full time (36 hours per week, flexible).

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

We’re looking for a proactive and driven New Business Manager to grow our corporate partnerships and generate new income for Home-Start UK, helping us support more families across the UK. This role also includes line management responsibility for the New Business Officer.

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.

While our impact is delivered locally through this network, this role focuses on securing and growing partnerships at a national level for Home-Start UK.

Every day, families face challenges that can feel overwhelming. By building strong partnerships with companies, we can reach more families, earlier, and make a lasting difference.

This is an exciting time to join as we grow our corporate partnerships and invest in new opportunities to increase our impact.

You’ll lead relationships from first contact through to securing agreements, working closely with colleagues across Home-Start UK. You’ll also draw on insight from our network of local services to shape compelling partnership opportunities and clearly demonstrate impact.

We’ve recently worked with a consultancy to develop a refreshed approach to corporate fundraising, and this role will play a key part in bringing that to life. You’ll have the opportunity to shape and lead our new business approach—helping to re-energise how we identify opportunities, engage partners, and grow income.

The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.

Benefits of working for Home-Start

• Flexible working
• Family friendly policy
• PayCare health cash plan
• Enhanced employer contribution pension
• Learning and development
• DAS Employee Assistance

If this sounds like your kind of opportunity, then we want to hear from you!

The closing date for applications is Friday 19th June at 4pm.
First stage interviews will take place virtually on week commencing 29th June.
Second stage interviews will take place virtually on week commencing 6th July.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.

No agencies please.

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Member Relationship Manager

Location: Home or hybrid option

Hours: 4 or 5 days a week

Salary: £36,791 (full time equivalent)

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Closing Date: 28th June 2026

Interview Date: 7th July

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

1.    Lead the active recruitment of new members with a particular focus on decision-makers and leaders.

2.    Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.

3.    Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.

4.    Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.

5.    Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.

6.    Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.

7.    Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.

8.    Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.

9.    Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement. 

10.    Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.

11.    Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences. 

Specific Responsibilities

1. Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
2. Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
3. Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
4. Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
5. Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
6. Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
7. Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
8. With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved. 

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Sales and marketing experience with good relationship/account management experience.

• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).

• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement. 

• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.

• Experience of line managing a team of staff and volunteers as well as working with external agencies.

• Comfortable working to targets and being accountable for outcomes.

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.

• Ability to communicate professionally and effectively at all levels of an organisation.

• Motivated to continually improve on past success and to challenge the status quo.

• Excellent interpersonal skills, including the ability to engage an audience.

• Self-motivated, resilient and outward-looking

• Ability to build strong, professional relationships with contacts of the charity. 

• Ability to work as a team member with colleagues and across departments.

• Good IT skills (MS Office applications as a minimum) with analytical capability.

• An ability to travel independently; both regionally and nationally as required.

• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice. 

• Willingness to promote and participate in relevant training and CPD. 
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.

Are you an experienced corporate fundraiser with a proven track record of winning significant, high‑value partnerships and a passion for developing others to do the same?

We’re looking for a Regional Corporate Partnership Development Manager to help us strengthen and grow corporate fundraising delivered through the British Heart Foundation’s (BHF) Community Fundraising team, supporting our vision of a world where everyone has a healthier heart for longer.

About the role

As a Regional Corporate Partnership Development Manager, you’ll be a key member of the Corporate Partnership team, playing an essential role in building the capability, confidence and consistency of Fundraising Managers across the UK.

This role is all about empowering others to secure and grow high value corporate partnerships. Drawing on your own experience of winning and managing £50k+ partnerships, you’ll coach Fundraising Managers through the full corporate sales cycle from pipeline development and proposition shaping, to pitching, negotiation, contracting and stewardship.

You’ll design and deliver training, embed best practice processes, and create practical toolkits that strengthen regional corporate fundraising. You’ll also support account management activity, helping Fundraising Managers deliver excellent stewardship, renewal strategies and long term growth for existing partners.

Working collaboratively across Community Fundraising, Corporate Partnerships and High Value Operations, you’ll help ensure our Community Fundraising Managers have the skills, tools and confidence to deliver exceptional corporate partnerships.

About you

As our ideal candidate, you bring strong experience of securing high value corporate partnerships and a strong understanding of what excellent corporate fundraising looks like. You’ve personally identified opportunities, shaped propositions, pitched to senior decision makers and successfully closed significant partnerships.

Just as importantly, you have a coaching mindset. You enjoy and have experience developing others, sharing your expertise and helping Fundraising Managers build their confidence and capability.

You bring:

• Proven experience winning high value corporate partnerships, with a strong track record of achieving financial targets while managing multiple priorities effectively.
• End to end sales cycle expertise, from identifying opportunities and shaping propositions to pitching, negotiating, contracting and onboarding partners, supported by strong organisational skills.
• Coaching and capability building skills with experience training, mentoring or upskilling colleagues to improve confidence and performance, ensuring teams stay structured and focused.
• Strong communication and presentation ability, confident engaging with senior internal and external stakeholders.
• Creative and commercially minded thinker, generating innovative, viable ideas that strengthen partnership outcomes and are delivered through clear planning and structured execution.

Working arrangements

This is 12 month fixed term contract.

This is a field-based role covering the UK. You'll need to live in England or be able to relocate to this region. This role requires regular travel within England, and occasional travel to other parts of the UK. A full UK driving licence is desirable but not essential.

Belonging at BHF

We are committed to creating a workplace where everyone feels valued, supported and able to thrive. Embracing different perspectives and backgrounds strengthens our organisation and helps us make a greater impact together.

To hear from our people, explore Belonging at BHF.

Our people are at the heart of everything we do. For over six decades, we’ve funded ground breaking research that has helped keep millions of hearts beating and millions of families together.

Benefits and development

We offer a comprehensive range of benefits designed to support your wellbeing and professional growth.

To find out more, you can download the Benefits document at the bottom of this page or visit our Benefits and Development pages.

If you need flexibility to help balance work and home life, please talk to us at the application or interview stage.

Interview process

The interview process will consist of two stages which will be held over MS Teams, first stage interviews will be held week commencing 22nd June 2026.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.   

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. 

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Please note this role is known internally as Regional Partnership Development Manager.

Help us protect the legal rights of children and young people with special educational needs and/or disabilities (SEND) and strengthen SEND Support in law

Job title: Head of Finance and Resources

Location: Home-based or Hybrid (with occasional travel to our office in Takeley, Essex, and other locations in England for events and meetings)

Reports to: Chief Executive

Contract type: Permanent

Hours: Part-time (up to 28 hours per week considered)

Salary: £48,000 – £55,000 per annum (FTE, pro-rata for part-time)

Who we are

IPSEA is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.

What you’ll do

We are seeking a Head of Finance and Resources to provide strategic leadership and operational management across IPSEA’s finance, HR and Fundraising functions, ensuring the charity has robust financial management, effective systems, and sustainable infrastructure to deliver its mission. This role focuses on organisational management, financial integrity and coordination across functions, rather than providing specialist Fundraising or HR expertise.

This is a hands-on role. While the postholder leads on financial strategy, planning and control, they are also responsible for delivering key financial processes and day to day operations. The role oversees key organisational functions including HR and fundraising.

They line manage the Finance Administrator, HR Manager and Fundraising Manager, ensuring alignment, coordination and effective use of organisational resources across the organisation.

Professional expertise and delivery within HR and fundraising remain the responsibility of the relevant managers. The role does not carry responsibility for income generation targets but ensures robust financial and operational support for fundraising activity.

As Head of Finance and Resources, you will be responsible for:

• Financial systems, control and operations
• Financial reporting and Management Accounts
• Budgeting, forecasting and financial strategy
• Restricted funds, compliance and governance
• Fundraising and income support
• Leadership, resources and organisational operations

This role offers the opportunity to make a real difference as part of a small, friendly, and dedicated team. If you are passionate about helping children and young people with SEND and have the skills and experience needed, we would love to hear from you.

Who are we looking for?

You’ll need to be a fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with a strong understanding and experience of charity finance, SORP, compliance, risk management and governance.

Significantly experienced in charity finance and financial management or organisational resources, you will be able to prepare management accounts, budgets, forecasts and financial reports and support budgeting and longer-term financial planning.

You will have experience of managing and motivating staff while working with senior leadership teams and/or trustees.

You have strong organisational and analytical skills and can analyse financial information and translate it for non-financial stakeholders. Experience improving systems, processes or digital infrastructure would be preferred but is not essential.

It would be desirable if you had experience overseeing HR, fundraising or wider operational functions, or managing multi-disciplinary teams.

IPSEA should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.

What we can offer you

• 5% employer pension contributions
• Healthcare cash plan
• Flexible working arrangements
• 5 weeks annual leave plus bank holidays and an additional day off for your birthday

To apply

Please visit our website to download a recruitment pack and application form. 

Deadline for applications: 9am on 15 June 2026

First-round interviews: week commencing 22 June 2026 in either London or our offices in Takeley (to be confirmed)

About The Role
At Alzheimer’s Society, we’re working towards a world where dementia no longer devastates lives.
Every partnership, donation and gift helps make that possible. As Impact Communications Manager (12-month fixed term contract), you’ll bring that impact to life in a way that inspires major donors, trusts, foundations and corporate partners to support our work.
You’ll turn complex information into clear, compelling communications that build trust, strengthen relationships and support fundraising growth. Working across Philanthropy, Corporate Partnerships and Legacies, you’ll shape proposals, reports and engagement materials that show both the human impact and the value of supporting Alzheimer’s Society.
This is a role that blends creativity with delivery. You’ll need to think strategically, write persuasively and manage multiple priorities in a fast moving environment where quality and deadlines matter.
You’ll also lead and develop an Impact Communications Officer, working closely with another Impact Communications Manager within our High Value Operations team to shape and strengthen this specialist function.
This role is a 12-month fixed term contract.
What you'll do
You'll help our high value fundraising teams secure support, grow income and build long term partnerships. You’ll combine creative thinking with strong delivery, making sure communications are engaging, clear and effective.
You’ll lead on writing proposals, pitches, reports and stewardship materials for high value audiences, shaping messaging and turning complex information into persuasive content that drives action.
You’ll also work across the organisation to gather insight, identify opportunities and bring together stories, evidence and data that demonstrate impact. Alongside this, you’ll support donor meetings, presentations and events with high quality communications that build trust and confidence.
Key responsibilities include:

- Leading high value fundraising communications from brief to delivery
- Managing multiple projects and deadlines, making decisions to keep work on track and to standard
- Building strong relationships across teams to gather insight and identify opportunities
- Improving engagement, messaging and fundraising effectiveness through better communications
- Managing and developing an Impact Communications Officer, providing clear guidance and support
- Contributing to improvements across High Value Operations

About you
You're a skilled communicator who combines creative thinking with strong delivery. You enjoy shaping ideas, solving problems and producing work that makes a real difference.
You’re confident working with different teams and stakeholders, able to manage competing priorities while maintaining quality and focus.
You’ll bring:

- Copywriting skills, with experience of creating clear and persuasive communications tailored to different audiences
- Ability to manage multiple priorities and deliver high quality work to agreed deadlines
- Understanding of high value audiences such as major donors, trusts, foundations and corporate partners, or transferable experience that helps you build this understanding
- Experience of building relationships and working with stakeholders, with the ability to collaborate and work towards shared outcomes
- Experience of supporting or developing others, with a commitment to helping people grow and succeed

If you’re excited by this role but don’t meet every requirement, we’d still really like to hear from you. We value potential as much as experience.
Interviews are provisionally scheduled to take place week commencing the 29th June via MS Teams.

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

Lyme Resource Centre (LRC) is a charity with a mission to minimise risk of Lyme disease whilst encouraging the enjoyment of outdoor activities. This goal is achieved through education of the public and healthcare professionals about ticks and Lyme disease. 

The charity has grown significantly over the past couple of years, and now needs a suitably talented individual to work with the Trustees, to lead the charity into its next phase of development. 

This is a great opportunity to play a defining role at an exciting stage of LRC’s evolution.

All of LRC’s existing team are highly committed volunteers - this will be the charity’s first step into a paid role.

·Work with LRC Trustees to provide charity leadership and the continuing evolution of the charity 

·Assist Trustees in shaping the charity’s direction and strategy

·Review, evolve and manage the subsequent change in the charity’s operational structure and ways of working to ensure efficiency & effectiveness

·Advise Trustees on investment in infrastructure and other resources needed to evolve the charity

·Lead development and delivery of annual operational plan, identify and managing risks

·Develop, implement annual, medium-term budgets and ensure funding matches requirements 

·Provide Trustees with timely updates, reports of progress vs plan  

·Oversee development and implementation of a marketing and communications plan

·Be involved with or lead selected projects as relevant and agreed

·Ensure the charity is compliant with relevant legislation, including but not exclusive too - equality, diversity, health and safety, data privacy 

·Build and maintain strong, trusting relationships with volunteers, and be an operational point of contact 

·Build and maintain relationships with associated partner organisations and potential donors

·Act as a key point of contact for enquiries, support, and guidance

Are you a relationship-driven fundraiser specialising in Individual Giving, who believes in the power of faith in action to change lives?
 

This Fundraising Manager role is all about crafting compelling appeals and building meaningful supporter journeys, with the chance to help shape fundraising at a pivotal moment of change for Church Army.
 

Salary: £42,848
Contract: Permanent, full-time 37.5 hours per week, able to consider reduced hours
Location: Hybrid, either 2 days in Sheffield, or open to remote set-up if further afield
Benefits: 25 days leave plus bank holidays, 5% employer pension scheme and a range of other benefits including an Employee Assistance Programme, Death in Service and cycle-to-work
 

About Church Army
 

Church Army is a charity working across the UK and Ireland, sharing the Christian faith through words and action. They want everyone, everywhere to encounter God's love and be empowered to transform their communities, tackling social deprivation through partnership and collaboration.

Through a network of evangelists, they support marginalised and overlooked communities, including young people and those facing homelessness and addiction. They also extend their impact through a growing network of youth churches and mission hubs, creating welcoming, creative and accessible church communities where people can connect and belong.
 

About the role
 

Church Army is entering a new chapter - with fresh leadership, a developing strategy and a real opportunity for someone to help shape how fundraising and engagement looks going forward. The beauty of this reimagined role is that it's both strategic and hands-on, with chance to learn and develop, potentially adding new strings to your fundraising bow.

The role holds responsibility for individual giving, legacies and trusts fundraising, but we don't expect you to come with it all. You'll be given the time, space and tools to develop any skills and experience you don't currently have.

What we definitely need is someone with a strong foundation in Individual Giving - that means the ability to lead on campaigns and product development, as well as confidently manage pipeline planning.

You'll take creative control and responsibility for delivering effective multi-channel fundraising appeals, including key moments in the campaign calendar, such as the Christmas appeal. Using insight, storytelling and data to deepen relationships and grow income, you'll develop meaningful supporter journeys that recruit, retain and inspire generosity. Working closely with colleagues across communications, operations and programmes, you'll help strengthen collaboration across teams, ensuring day-to-day activity and processes support the shared goal of bringing Church Army's mission to life.

You'll also line manage the Individual Giving Officer, providing guidance and support, as well as supervising and supporting the Trusts Consultant and Legacy Consultant. This could be a perfect development opportunity for someone looking to build or grow their leadership experience.
 

About you
 

• You're already an experienced Individual Giving fundraiser with a passion and talent for exceptional storytelling, able to write compelling copy that inspires people to take action.
• You can demonstrate previous experience managing campaigns or projects end-to-end and feel confident working with data and insight to optimise results.
• You either already see yourself as a leader or have ambition to be one, with the potential and capability to lead by example and provide guidance and mentorships to others.

We really want to emphasise that you don't need to tick all the boxes to be considered, but you do need to be motivated to broaden your skillset and experience, with natural curiosity and a solutions-focused way of being.

Alignment with Church Army's Christian mission and feeling comfortable working in a faith-based environment where prayer and shared values are part of daily life is important. This role has an occupational requirement for the postholder to be a practising Christian.
 

How to Apply
 

If this sparks your imagination and interest, then we'd love to hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step and she'll be in touch with further details it your experience matches what we've asked for.

Deadline: 9am on Wednesday 17th June

Interview dates, still to be confirmed
 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Woodland Trust is looking for an experienced Conservation and Wildlife Officer to join the Snaizeholme Project team, supporting the conservation and long-term management of the Snaizeholme Estate. The role will focus on conservation-led wildlife management, including protecting and enhancing local Red Squirrel populations, habitat and species monitoring, and delivering practical land management across a diverse landscape. Working closely with landowners, partners, volunteers and local communities, the successful candidate will combine strong ecological knowledge with excellent communication and public engagement skills to help create a thriving, resilient landscape for wildlife and people.

A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

For recruitment purposes this position is advertised as Conservation and Wildlife Officer to reflect the nature of the work. The successful candidate’s formal title will be Wildlife Manager - Snaizeholme.

The Role:

• Coordinate stakeholders across the Northern Dales to deliver joined-up, evidence-led wildlife management, with a focus on Grey Squirrel control to support Red Squirrel populations.
• Lead ecological surveys and monitoring to inform habitat management, including grazing impacts, vegetation change, bird activity, ground-nesting productivity and invasive species.
• Produce reports and contribute to conservation research in collaboration with colleagues, agencies and external partners.
• Manage and support wildlife contractors, volunteers and controllers, delivering evidence-based squirrel and deer management across the estate and wider landscape.
• Support delivery of the Snaizeholme Estate project, providing specialist input into woodland, peatland, wetland and farmed habitat management.
• Deliver public engagement through presentations, events, site visits and volunteer coordination, ensuring safe and effective conservation activities.
• Ensure wildlife management complies with best practice, environmental legislation and regional/national partnership frameworks.
• Maintain accurate survey and management records using IT/GIS systems, support health and safety compliance, and provide training and guidance where needed.
• This is a homebased role, requiring regular travel to locations within the Snaizeholme landscape and wider area, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.

The Candidate:

• Experience assessing, monitoring, and managing wildlife and habitats to deliver conservation objectives, particularly in upland environments.
• Skilled in wildlife and habitat surveying, species identification, and practical conservation management.
• Strong stakeholder engagement and relationship-building experience with farmers, land managers, ENGOs, local authorities, volunteers, and community groups.
• Confident in public engagement, including presentations, guided walks, and volunteer coordination.
• Knowledge of conservation-led wildlife management, habitat survey methodologies, and upland land-use practices.
• Competent in Health & Safety management, including lone working, risk assessments, and working in challenging terrain/weather conditions.
• Proficient in IT, data management, record keeping, and GIS software.
• Qualified with a relevant environmental/ecology/land management degree (or equivalent experience), full UK driving licence, and willingness to complete specialist training/certifications including Grey Squirrel Management and DSC Level 1 if not already held.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete.

Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. 

Interviews will be held via Microsoft Teams on 9th & 10th July.

You’ll work closely with our Engagement & Services Team as well as externally with cleft team professionals and researchers to help us achieve our mission.

UPDATE: The deadline for this position has now been extended to Midnight on Saturday 13th June 2026.

The Involvement Coordinator is responsible for increasing, diversifying and strengthening community involvement across CLAPA. Working closely with colleagues, they will ensure that the cleft community is at the heart of everything we do, championing engagement, inclusion and co-production across all activities. They will create and enable a spectrum of meaningful involvement opportunities that support CLAPA’s work, amplify the voice of the cleft community, shape the future of our services and enable change. They will demonstrate the impact of involvement and enable us to continuously improve.

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

Chief Executive, Cavernoma Alliance UK
Home-based within the UK
28 hours (including some evening and occasional weekend work)
Actual salary: £35,840 to £38,079
Equivalent full-time salary: £48,000 to £51,000

Cavernoma Alliance UK is a well-established UK charity supporting people affected by cavernoma, a rare condition involving clusters of abnormal blood vessels in the brain or spinal cord.

Founded in 2005 by people with lived experience of cavernoma, we provide peer support, trusted information, awareness raising and research advocacy for the cavernoma community. We also work closely with leading neurologists, neurosurgeons and researchers across the UK to help improve clinical care, information and research for people affected.

We are now looking for a new Chief Executive to lead and be an ambassador for the work of CAUK. This is a meaningful and varied role in a small charity where your contribution will be visible. It would suit someone looking for a senior charity role with real purpose, flexibility and a close connection to the community they support.

You will be joining an organisation with a supportive Board of Trustees, a staff team that cares deeply about the community we serve, highly committed volunteers, and strong clinical and research partnerships.

We are in the second year of our five-year strategy, ‘Together For a Cure - 2025 to 2030’, and are making good progress across our priorities. The current Chief Executive is leaving after three and a half years in post to take up a new opportunity, and the charity is in a positive and stable position.

A major focus for the role over the coming years will be supporting delivery of a five-year UK-wide clinical trial starting in August 2026. This study could potentially identify the first medication treatment for cavernoma.

Alongside this, the role will focus on maintaining sustainable income, supporting high quality peer-led services through our Head of Volunteering and Member Services and volunteer team, and continuing to grow CAUK’s reach and awareness, particularly online.

We would particularly welcome applications from people with previous charity management experience, whether within a small charity or in a more senior role within a larger organisation. We are also open to applicants who can demonstrate a strong understanding of the charity sector through trustee, professional or voluntary experience.

This is a home-based role with flexibility, although there will be occasional travel across the UK, typically every 1 to 2 months, including meetings in London.

If you would like an informal conversation about the role before applying, we would be happy to arrange this with the current Chief Executive and/or Chair of Trustees.

Key dates

Applications open: 27 May 2026
Closing date: 9am, 22 June 2026

Stage 1 interviews will be held virtually during the last week of June.
Stage 2 interviews will be held in person shortly afterwards.

How to apply

To apply, please read our Recruitment Pack carefully and then complete our online application form using the link below. You will also need to email your CV to us using the contact details provided in the Recruitment Pack.

Please note that applications submitted without both a completed application form and CV will not be considered.

We are unable to accept enquiries or applications from recruitment agencies.

We are seeking a dynamic, strategic, and highly organised individual with either registered healthcare status or an experienced commissioner of healthcare services and a passion for supporting people with long-term health conditions like ME.

As Clinical Lead, you will play a pivotal role in the delivery and development of our Healthcare Services. As our CQC Registered Manager, you will play a critical role in supporting the team and assuring effective and safe services for people with ME of all ages and their families.

Reporting to the Director of Operations, you will also play a pivotal role in developing our services, drive performance and optimise processes, and enhance service delivery to take action with impact to better support individuals living with ME.

Job Purpose   

Working closely with the Director of Operations, the Clinical Lead will play a pivotal role in leading and developing Action for ME’s clinical Healthcare Services, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.  

At present, Healthcare Services is a small team with two physiotherapists and one doctor (specialist GP), with plans to recruit more.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in contributing to, and delivering, the strategy for our Healthcare Services.  

Key Responsibilities  

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.  
• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.   
• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.  
• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.  
• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.  
• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.  
• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.  
• Provide expert advice on complex cases, supporting the team with clinical decision-making.  
• Designated Safeguarding Officer for Healthcare Services.   
• Represent Action for ME at external forums, conferences, and policy discussions.   

Person specification
All criteria noted below are essential requirements of the role.

Qualifications

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance. 

Experience and Knowledge

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.  
• An understanding of Care Quality Commission regulatory requirements.
• Proven leadership experience in a healthcare setting, including team management and service development.  
• Strong understanding of evidence-based practice and clinical governance.  
• A sound understanding and experience of safeguarding children/young people and vulnerable adults.
• Experience in training and mentoring healthcare professionals.  
• Knowledge of NHS structures and commissioning processes.  
• An understanding of working within the third sector or charitable organisations.

Skills and Behaviours

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.  
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems.

Attitudes

• Commitment to patient-centred care and advocacy for people with ME.