Operation manager jobs in Cardiff
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.
Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education.
We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be.
With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.
You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.
You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.
Operational Administration
- Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
- Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
- Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
- Maintain up-to-date and accurate records across internal systems and shared drives.
- Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
- Provide administrative support for the recruitment and development of consultants.
- Provide administrative support for the assignment process.
Systems and Data Management
- Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
- Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
- Perform regular data checks and audits to ensure high data integrity.
- Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.
Process Support and Improvement
- Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
- Identify opportunities to streamline workflows and enhance system use.
- Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.
Team and Customer Support
- Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
- Respond to internal and external queries promptly and professionally.
- Support cross-team collaboration by ensuring clear communication and sharing of information.
- Provide cover for our Customer Helpdesk during periods when additional resource is needed.
Please see the attached job description and person specification for further details.
Please submit your CV and a covering letter, outlining how you meet the person specification. We are also keen to hear why a role at nurtureuk would meet your personal values and career aspirations.
Nurtureuk is dedicated to improving life chances of every child and young person by promoting nurture across the whole education system and beyond.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 30 years, the Angelou Centre has stood with Black and racially minoritised women and children affected by domestic abuse and VAWG (Violence Against Women & Girls).
We are now seeking a highly organised and detail-focused Finance Officer to help strengthen our financial systems and ensure our services run smoothly and sustainably.
In this pivotal role, you will support bookkeeping, invoicing, payroll inputs, housing benefit processes, reconciliations and financial reporting working closely with the Senior Finance Officer to keep our infrastructure strong. Your accuracy, integrity and commitment to robust financial administration will directly support frontline teams delivering high-quality-quality services and helping women rebuild safety and independence.
If you want your finance skills to make a meaningful impact, we’d love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Fundraising Manager – Trust and Philanthropy
Salary- £40,940 per annum
Location- Remote working in the UK, with regular travel to London and other parts of the UK.
Reporting to- Director of Fundraising
Contract- Full-time, permanent
Closing Date- 11th January 2026 at Midnight
Who we are?
Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary:
Whilst Futures For All has been fundraising for all of our 15 year history, we are now at a point in which increasing voluntary income and diversifying our charitable income streams is vital to the charity’s long-term success. The new role of Director of Fundraising took up management of the team in 2024, and is now in the process of building a bigger and brighter team to support increasing income over the next few years.
The Senior Fundraising Manager – Trust and Philanthropy will play a pivotal role in raising funds from grantmaking trusts and HNWIs (philanthropists) towards the work of Futures For All. They will go beyond simply writing applications and reports, to build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards maximising their grant to the charity. They will work closely with colleagues, volunteers and leadership to ensure each prospect/donor is engaged appropriately and accurate information is provided in a timely manner. They will also support the overall function of the Fundraising team, supporting other forms of fundraising. They will build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards making major donations.
Futures for All (formerly Speakers for Schools) seeks an individual with experience working with high-value supporters and strong relationship-building skills to become our new Senior Fundraising Manager – Trust and Philanthropy. With an exceptional network of senior stakeholders and volunteers, the potential for growth in fundraising is great.
As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks.
If you’re an enthusiastic, self-motivated, team-player with experience of major donor fundraising, then this is the role for you. You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts, and are growing the fundraising team from 3.5 to 5+ members to support this increase.
Your role as Senior Fundraising Manager will be to help identify, cultivate, ask and steward philanthropists and grantmaking trusts, working with the Director of Fundraising, Fundraising team, wider colleagues and volunteers to ensure they are solicited to the highest possible standards. The team will support you and there’ll be training on offer to help you succeed.
If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.
Key Duties / Responsibilities
Strategic Purpose
- Fundraising from grantmaking trusts and foundations – build and maintain a pipeline of trust prospects and donors with potential to give £10k+ per annum.
- Fundraising from major donor individuals – building relationships with prospects and donors leading to gifts of £5k or more.
- Collaboration – working with colleagues, Ambassadors and Trustees to engage potential supporters, attend events and solicit donations.
- Proposals and reports – develop and deliver accurate and inspiring fundraising applications and reports meeting and surpassing donor and prospect expectations.
Engagement
- Stewardship – work closely with the Donor Relations Manager to ensure all trust donors are stewarded effectively.
- Collaborate with staff, volunteers and leadership – ensuring you have an expert knowledge of the work of Speakers for Schools and can communicate it passionately and accurately to prospects and donors.
Delivery
- Events – utilise and support fundraising events to create a culture of giving and fundraising within Futures For All. Working alongside the Events Co-ordinator to identify attendees and shape engagement events.
- Data and reporting – ensure information on donors is correctly recorded in Salesforce, and supporting KPI and other reports created by the Director of Fundraising.
- Other duties – supporting the work of the Fundraising team and wider organisation as required.
Education / Experience / Knowledge
Essential
Experience of making the direct asks for funds from prospective donors.
Strong relationship-building skills, with the ability to cultivate and steward philanthropic relationships effectively.
Experience of compelling proposal and report writing for a grantmaking and philanthropy audience.
Excellent communication skills, both written and verbal.
Enthusiastic and a self-motivated team player.
Desirable
Proven ability to raise income from grantmaking trusts, manage a portfolio of established and new trust donors, achieve targets as part of a fundraising business plan.
Experience working in a social mobility or education-focused charity.
Proven ability to engage philanthropists and senior volunteers and speakers who support these approaches.
Futures for All Values:
Passion:
We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
Agility:
We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
Integrity:
We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
Collaboration:
We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
Diversity:
We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Diversity at our core
Futures for All is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.
About You:
- Have the ability to raise income from HNWIs , manage a philanthropy portfolio of established and new donors, building strong relationships and confidently making the ask.
- Experience in creating inspiring and informative bids to grantmakers, utilising your written communication skills.
- Comfort in working with, and engaging HNWIs and business leaders who will donate and help the organisation to succeed.
- Be able to develop strong relationships with the charities senior stakeholders and staff, identifying opportunities for growth and innovative engagement.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Help launch and run a nationally significant trial that could shape the future of kinship support. This role turns complex plans into reality and makes high-quality delivery happen.
Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA.
This feasibility RCT is a complex, multi-partner programme involving:
- An active funding partner
- An independent evaluation team
- 5 participating local authorities (to be confirmed)
- Internal delivery teams and cross organisational services
- Kinship carers and lived experience subject experts
The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.
This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.
You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.
You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard.
Key responsibilities include:
- Lead the mobilisation plan across all workstreams and ensure trial readiness.
- Develop all processes, documentation and operational frameworks in line with the intervention protocol.
- Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
- Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.
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Ensure weekly pipeline monitoring for treatment and control recruitment.
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Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.
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Identify recruitment risks early and drive rapid problem-solving.
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Maintain delivery tracking and operational dashboards.
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Identify throughput or workload risks and support adjustments.
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Lead operational quality assurance (QA) including data quality checks, file audits and process compliance.
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Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).
Essential knowledge and experience includes:
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Project Management Qualification or commensurate experience.
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Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.
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Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.
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Experience coordinating across multidisciplinary teams without direct line management responsibility.
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Strong background in quality assurance, process improvement and operational risk management.
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Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.
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Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.
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Experience working with data for monitoring, decision making and evaluation readiness.
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Proven ability to ensure data quality, consistency and audit readiness.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Key dates:
Application deadline: 11.59pm, Sunday 4 January 2026
First interview: Thursday 8 January 2026 (online)
Second interview:Wednesday 14 January 2026 (in-person, London)
How to apply
Respond on CharityJobs to these 5 questions, along with your CV:
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Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?
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Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?
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Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?
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Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?
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Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward?
We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early!
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
About Social Investment Business:
By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed nearly £0.5bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build a more equal society.
It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years.
Our values are: People First, Curious, Bold, Collaborative, Accountable
For further information on what it is like to work with us and our generous benefits please visit our website.
About this role: Reporting to the Deputy CEO, the Head of Business and Market Development will build on SIB’s existing research and findings on market scope and scale, organisational financial resilience, the cost of capital and fund financial modelling to support the delivery of SIB’s ambitious new strategy, and hit our business development targets as part of an ambitious growth plan. This new post will develop SIB’s work and the rigour and robustness of our market and financial analytics in order to grow the organisation, the amount of investment under management and the annual disbursement of grant funds.
Key responsibilities
1. Working closely with the CEO and Deputy CEO support the delivery of ambitious growth targets under the new strategy.
2. Oversee the regulatory transition to FCA regulation for a defined number of SIB subsidiaries, drawing together the relevant internal documentation, working with the FCA – and any specialist retained consultants – to ensure that SIB is quickly and effectively accredited.
3. Work with the CEO and Deputy CEO to advance SIB’s applications for capital from Public Finance Institutions including the National Wealth Fund.
4. Working with the wider BD team, draw on market and financial modelling that incorporates existing data on SIB’s customers across its funds (using e.g. IMD, turnover, assets, age, business model) to develop excellent bids and tenders for new grant funds and to structure successful investment raises.
5. Oversee the reporting of all funds managed through the SIB group subsidiaries to their investors. This should include quality control of regular analytics, KPIs and case studies, regular catch up calls with investors and occasional presentations remote and in person.
6. Oversee the regularity and quality of analytics of SIB’s enterprise level impact to provide a consistent snapshot across all funds, including for SIB’s internal subsidiary board meetings.
7. Work with the Market and Financial Analyst to develop a strategic approach to financial modelling of funds. This should include an approach to cost base calculations (taking into account variability in disbursement rates, portfolios under management, loan vs. grant, capital vs. revenue, pace and automation), consistent treatment of interest payments, management and administrative fees and internal investment. The base model should be able to inform forward planning and business development, as well as serve to stack up the financial viability of BD opportunities as they arise.
8. Work with the Systems and Data teams to ensure that the base model is embedded within SIB’s operations and informs fund and programme management.
9. Lead a horizon scanning function that effectively drives comparative benchmarking against competitor / peer organisations.
10. Oversee the team’s work with the Finance and Governance teams to ensure that market analytics include effective customer feedback, collected regularly and embedded in key performance indicators.
11. Alongside the Deputy CEO and the wider Data, Insights and Advocacy team, oversee the delivery of the annual impact report, bringing colleagues together to identify key findings and deliver each report. Ensure that the impact report reflects market analytics, providing context that identifies SIB’s leadership and place within the wider sector.
12. Oversee the management – as needed – of any external consultants working on more complex financial models / additional research and learning that contributes to market or business development.
13. Alongside the Deputy CEO and the wider BD team, design and facilitate general learning sessions and programme specific learning sessions with small and large groups, this may include partners, customers and the SIB Board as well as colleagues. Elicit learning from these sessions, share findings and support your colleagues to integrate action points into our systems. This learning approach should particularly reflect how customer need / satisfaction is met by different fund and programme structures.
14. Line manage the Market and Financial Analyst, Marketing Manager and BD Manager.
15. To work in line with the organisation's values, principles and processes to achieve operational excellence.
16. To adopt our continuous improvement and learning ethos
17. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I
18. To support and contribute to the implementation and delivery of SIB’s strategy
19. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required
Core competencies
- Familiarity with raising investment
- Experience of managing a high functioning business development team achieving strategic objectives
- Knowledge of financial analytics
- Excellent excel skills
- Excellent writing skills
- Excellent project management to tight deadlines
- An understanding of how to share research and data analysis with audiences of mixed experience
- Strong leadership and people management skills, with the ability to inspire teams across functions to work in an integrated way
- Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
- Excellent IT skills and the ability to learn new programmes quickly
Desirable competencies
- Understanding of FCA regulation
- Prior experience of working in a regulatory environment
- Understanding of the UK charity and social enterprise sectors
Education / Professional experience
Team leadership experience
We believe in the power of the social economy to build a more equal society.
Can you help us keep changing lives and breaking the cycle of reoffending for good? With demand for our work continuing to grow, we are excited to be welcoming a Fundraising Manager to join our team.
In this role you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on trusts and foundations, major donor and corporate giving and the occasional fundraising event/external opportunity.
We are a small staff team with a large cohort of volunteers and we are all passionate and committed to our mission to stop reoffending and ensuring the best outcomes for the men we support. We don’t have an office and staff are either home based or work in one of the prisons, depending on their role. We stay connected through regular team meetings (online and in person), 1-1 line management support and ongoing training. This post would be home based but you will need to be able to travel to attend occasional meetings in London, West Midlands and Oxfordshire.
This is new role for Trailblazers, and we are looking for someone whose values align with the charities and believes in the impact of our work. You will be proactive, a good communicator, with a talent for building relationships and full of ideas. You will be experienced in all aspects of trusts and foundations fundraising which is the main source of income for the charity. Experience of diversifying income streams, major donor/corporate giving and creative ways of engaging new and existing donors would also be required. You’ll have the freedom to shape and implement your own systems and processes and lead on developing a fundraising strategy, with full support from the CEO and wider team.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.
The client requests no contact from agencies or media sales.
Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.
We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.
The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.
The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.
If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.
Contract: Part-time permanent role (24 hours per week)
Salary: £35,000 per annum, pro-rata
Start date: As early as possible
Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity.
Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.
Deadline: Applications must be submitted by 9am, Thursday 22 January 2026
Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
EduSpots is an innovative, dynamic, and community-orientated UK and Ghanaian registered charity which connects, trains, and equips grassroots voluntary educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of a world in which communities unite to create the futures they want to see, through education.
Since 2016, through collaborating with over 400 local voluntary community educators and actors – named ‘Catalysts’ – who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance.
Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 10,000 learners of all ages annually.
We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. In the period, we are aiming to double our network reach, bringing an additional 50 Spots into the network.
We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in the UNESCO-backed $1 million Global Teacher Prize.
We are excited by our future.
About this role
The Global Head of Operations is a new role being introduced in 2026 with the core purpose of strengthening systems, processes and strategic delivery across both EduSpots Global and EduSpots Ghana, offering hands-on support to the CEO and wider staff across a range of areas.
In this senior role, you will work closely alongside the CEO, offering her the advice and skills needed to move EduSpots successfully through a complex period of growth in a challenging fundraising context, enabling more learners and Catalysts to participate in a unique community-led model of education, whilst sharing our practice more widely.
We are looking for an organised and empathetic strategic leader, ideally with strong or developing skills across project management, finance, HR and MEL skills and an ability to work independently in a fast moving work environment.
This role has the potential to grow into a Director of Global Operations or Deputy CEO role in time for outstanding candidates, and carries significant organisation-wide responsibility.
Candidates should hold a genuine passion for educational equity, a strong belief in the power of community-led models to transform lives at scale and a high level of flexibility in a fast-changing yet friendly and playful work environment.
Whilst this role is remote, and open to all global candidates, you will need to have understanding and experience of UK law, accounting and policy development, or a strong appetite to build experience in this area quickly.
Main duties and responsibilities
Systems
- Work with the CEO and staff to proactively strengthen systems and processes across the organisation, including monitoring, evaluation and learning frameworks and operations.
- Support the wider team with IT, including general skill development, leading the Google Space system.
- Monitor compliance to organisational policies and lead the quarterly review of the organisational risk register, working with the Ghana Head of Operations.
Finance
- Work with the Finance and Admin Officer to produce monthly and quarterly global management accounts, cash flow analysis and to complete the annual audit.
- Lead the financial planning of the organisation, working with the CEO and the Ghana Head of Operations to create the annual budget.
- Work with the Ghana Head of Operations to strengthen financial systems, processes, and training across the organisation.
- Work with the Ghana Head of Operations to prepare budgets for funding bids as needed.
- Work with the grants team to track grant spending and produce consolidated financial reports (including expenditure from the UK and Ghana) for donors.
- Ensure EduSpots’ new accounting software (QuickBooks) is fully embedded and utilised.
- Oversee bank account management, including payments, checking bank statements, and reviewing bank reconciliations for UK and Ghana.
- Ensure staff payroll (likely to be outsourced) and payments to freelancers / consultants are done accurately and in a timely manner.
HR
- Work alongside the CEO, Head of Operations, Safeguarding and Inclusion Managers and wider staff to develop strategies to sustain and strengthen a high performing and friendly work culture.
- Work across the team to strengthen HR and performance management structures, informed by best practice and legal frameworks.
- Lead the recruitment of staff, consultants and volunteers in the UK (advertising roles, drafting contracts, contacting referees and completing all filing and administration relating to recruitment).
- Onboard new staff, provide training on policies and procedures, and track key information (leave, appraisals, etc) for UK staff.
- Regularly review and keep the Staff Handbook up to date.
- Depending on skill-set, work with the CEO to lead professional development for staff across the organisation, liaising with trustees and advisory group members.
Administration & Governance
- Manage and maintain databases and our Google Drive system.
- Ensure compliance with GDPR and adherence to our child safeguarding and protection policy.
- Maintain insurance renewals, tracking and filing.
- Review and keep up to date all organisational policies in line with current legislation, working with the Trustees and Directors.
- Assist the CEO in the administration relating to EduSpots’ governance, including board meeting arrangements and minute taking.
- Support the CEO in all ad-hoc tasks that arise, working closely alongside her to ensure the smooth running of the organisation.
Strategic insight
- Work closely with the CEO and staff/Catalysts across the organisation to ensure all EduSpots’ decision-making is strategic and in the best interests of the Catalysts, Sparks and Communities we partner with.
Other areas
- Depending on experience, you may in time take on management responsibilities for some staff, but this role is principally a systems strengthening and quality improvement role, working closely with the CEO to offer advice and additional capacity.
- Depending on experience, you may support with grants writing / management and/or community fundraising. Experience of fundraising would be of significant benefit to the organisation in this key leadership role.
Personal Specification
Essential
- Minimum of 7 years’ experience of operations in a small/medium charity context.
- Self-starter with the ability to hit the ground running and work with minimal supervision with high levels of flexibility.
- Self-motivated, with an ability to motivate and energise others.
- High level strategic understanding, critical thinking and the ability to strengthen systems in a fast-paced high performance environment.
- Excellent communication, both oral and written.
- The ability to thrive and adapt in a fast-paced, creative and impact-driven culture.
- Strong administrative skills with a high level of attention to detail.
- Experience in creating user-friendly tools and processes to support project and quality management.
- Experience using Google Suite, with strong Excel skills.
- Tech savvy – ability to learn new tech tools efficiently.
- Experience coordinating others.
- Excellent interpersonal and teamwork skills with strong empathy and cultural sensitivity
- Strong personal alignment with the mission, vision and values of EduSpots.
Highly desirable
- Experience supporting charity Boards, and working with external bodies including auditors, tax authorities, and other official bodies is highly desirable.
- Experience complying and strong familiarity with UK charity regulations and requirements.
- Experience preparing budgets and financial reports for donors/grants.
- Experience of working in a cross-cultural team.
- Experience of working with an international charity would be advantageous.
Please send a tailored covering letter and CV addressed to the CEO Miss Cat Davison by Wednesday 31st December with a hope to meet shortlisted candidates for a first-round interview in the week starting Monday 12th January.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hunger Project UK Marketing & Relationships Manager
Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!
Role: Marketing & Relationships Manager
Reports to: CEO
Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)
Contract type:Permanent
Hours: 35 hours per week
Location:The role is remote at present with occasional travel to London
About The Hunger Project
The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.
We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.
In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.
Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.
The role
This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.
This role is for you if you are…
- Passionate about social justice and motivated to make a positive impact on the world.
- Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
- A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
- An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
- Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
- Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
- Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
- A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
- Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.
Key responsibilities
Marketing and Communications
- Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
- Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
- Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
- Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
- Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
- Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
- Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.
Fundraising
- Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
- Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.
Unleashed Women – Community & Investor Stewardship
- Act as the primary staff relationship lead for the Unleashed Women community.
- Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
- Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
- Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
- Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
- Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
- Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.
Data Management and Reporting
- Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
- Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
- Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.
Operations
- Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
- Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.
Line Management
- Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.
Preferred requirements
Experience
- At least eight years’ experience in marketing, communications, or a related field.
- Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
- Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
- Experience managing digital platforms, including social media, email marketing, and websites.
- Experience managing and developing team members, including supporting volunteers and junior staff.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
- Strong relationship-building and stakeholder engagement skills.
- Highly organised, with excellent planning and project management abilities.
- Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
- Skilled in interpreting data and insights to evaluate and improve marketing performance.
Personal Qualities and Attributes
- Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
- Collaborative and supportive, fostering strong teamwork and shared purpose.
- Creative and adaptable, comfortable working in a fast-paced and changing environment.
- An effective and empathetic team leader who inspires and empowers others.
Other Requirements
- Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
- Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
- Understanding of the collaborative, hands-on nature of working within a small charity.
- Passion for using marketing and communications to create positive social impact.
The client requests no contact from agencies or media sales.
Role
We seek a Finance Manager to lead the day to day running of the charity’s finances including overseeing the work of our outsourced financial provider. As a grant giving organisation, there will be regular interaction with the programmatic workstreams in this position, offering a fantastic opportunity for the right candidate to increase the capacity of a field-leading charity, help empower researchers in the Global South, and contribute to one of the world’s most important climate debates. If you are an ambitious qualified finance professional, this is an opportunity to step into a role with purpose, international influence, and real impact.
Working with the COO, you will undertake organisational financial planning, budgeting and forecasting so that the senior staff and trustees have comprehensive information for decision making. Furthermore, in cooperation with the Development Manager, this role will support the submission of funding bids and reporting to funders to ensure the continued growth of the charity.
Responsibilities
As this is a new role, responsibilities are expected to evolve but some key items include:
- Financial Oversight: Overseeing the outsourced finance provider, ensuring service delivery meets organisational needs and deadlines. You will be the primary liaison between our financial services provider and the staff, ensuring that they make payments on behalf of the organisation, runs payroll, completes the bookkeeping via QuickBooks, the monthly management accounts, and the annual statutory accounts.
- Budgeting & Forecasting: Preparing and monitoring annual organisational budgets including a mid-year adjustment, cash flow forecasts, financial models and annual accounts to support the annual business cycle and fundraising bids.
- Reporting: Finalising monthly management accounts prepared by outsourced financial provider, deliver financial reports for the COO, senior leadership, and trustees, and preparing donor financial reporting.
- Financial Strategy and Investment Oversight: Working with the COO to manage financial resources and reserves including developing the investment policy to support the long-term goals of the charity.
- Audit & Compliance: Leading on annual audits, maintain compliance with UK charity finance regulations, and ensure adherence to funder requirements.
- Programmatic financial support: Working closely with the programmes teams to ensure their payments processes run smoothly with the outsourced financial provider, and regularly reviewing their grant and event expenditure is in line with their own managed budgets.
- Process Improvement: Identifying opportunities to streamline financial processes and implement best practices, such as working with Operations to improve payments & expenses software, opening new bank accounts, or finding new platforms to reduce international payment fees.
Key relationships:
- Supervised by COO
- Primary liaison with our outsourced financial provider (including a management accountant, payments officer and bookkeeper)
- Works with the Development Manager
- Grants Manager
- Operations team
A dynamic charity working on climate change and global development



The client requests no contact from agencies or media sales.
Role
The Events Manager will lead the planning and delivery of Degrees’ international events, including workshops that bring together funded researchers and the biennial Degrees Global Forum conference. Working closely with colleagues across the organisation, they will design and manage high-quality events that strengthen collaboration, showcase research outcomes, and advance Degrees’ mission to support equitable SRM research in the Global South. This role requires strategic oversight, attention to detail, and the ability to deliver complex international events from concept to completion.
Key responsibilities
Lead planning and delivery of events
- Be responsible for the planning, coordination, and successful delivery of Degrees’ international events, including the biennial Degrees Global Forum and—in cooperation with the programmes team—quarterly regional research workshops.
- Support the delivery of policy engagement and fundraising events.
- Develop event concepts, agendas, and formats that align with organisational priorities.
- Work closely with colleagues across other workstreams—particularly the Fundraising and Policy Engagement teams—to ensure that events are aligned with strategic priorities, that logistical planning complements programme content and policy objectives, and that participants and speakers are appropriately supported.
- Be responsible for end-to-end event budgets, forecasting, variance reporting; lead procurement;
Operational and logistical management
- Ensure the smooth delivery of all event logistics, including venue selection, letters of contribution to participants, travel and lodging arrangements, visas, supplier contracting, budget management, insurances and risk assessments.
- Ensure events run smoothly, on schedule, and within budget, whilst maintaining the highest standards of professionalism and participant experience.
Collaboration and stakeholder engagement
- Work closely with colleagues across Degrees’ teams (programmes, policy engagement, communications, fundraising, and operations) to ensure events support strategic goals.
- Liaise with external partners, funders, and speakers to build strong relationships and deliver impactful, collaborative events.
Monitoring, learning, and continuous improvement
- Capture lessons learned from each event and contribute to refining Degrees’ event strategy and processes.
- Support post-event communications, reporting, and knowledge sharing to maximise the impact and visibility of Degrees’ work.
Key relationships
- Within the Programmes team forge close working relations with the Programmes Manager and the three Programme Officers.
- Develop strong working relations with colleagues from the following teams i) Operations, ii) Policy & Engagement and iii) Communications
- Depending on future organisational growth, the role may require managing an Events Officer
A dynamic charity working on climate change and global development



The client requests no contact from agencies or media sales.
Salary: £58,504.00 per annum plus a company car
Location: Home based with regular travel across England and Scotland including visits to shops and Old Street
Contract: Permanent
Hours: Full time 37.5 per week
Closing date: Wednesday the 14th of January at 11:30pm
Interviews will be taking place on the 23rd and 27th of January online
Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.
You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.
About the role
This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.
You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.
With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.
About you
You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.
Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.
- We create change and align behind our strategy
- We enable decision making
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Amala’s mission is to use the power of education to transform the lives of young refugees, their communities, and the world. We deliver innovative learning programmes for displaced youth globally, including the world’s first internationally accredited secondary education programme for out-of-school refugee and crisis-affected young people, as well as Changemaker Courses in Peace-building, Ethical Leadership, and Social Entrepreneurship.
We’re seeking a strategic and driven Trusts & Foundations Manager to grow our global trust, foundation, and institutional fundraising portfolio. In this role, you’ll build and steward high-value donor relationships, secure six- and seven-figure grants, and work closely with our Education Programmes and MEL teams to craft compelling proposals and demonstrate impact.
Key responsibilities include:
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Cultivating and stewarding high-value partnerships with trusts, foundations, and institutional donors
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Securing six- and seven-figure grants that support Amala’s global programmes
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Developing compelling proposals, concept notes, and donor briefings aligned with funder priorities
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Managing reporting cycles and producing timely, high-quality submissions
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Collaborating with Education Programmes and MEL colleagues to align proposals with evidence and impact data
If you share our commitment to transforming education for displaced young people, we’d love to hear from you.
Learn more and apply: For detailed information on this role, including the full list of responsibilities, experience, and application instructions, please refer to the job description.
Closing date: Wednesday 7 January 2026, 12:00 GMT
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.
As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.
In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.
What You’ll Do
- Lead governance, statutory compliance, and Trustee support across both Trusts.
- Work with Trustees to develop charity strategies, policies, and risk management frameworks.
- Support the grant-making and reporting processes, ensuring high-quality delivery.
- Build strong partnerships and represent the Trusts at events and sector forums.
- Drive fundraising and income generation to expand charitable impact.
- Oversee marketing, digital presence, and communications.
- Line manage the Charities Liaison Coordinator and foster a collaborative team culture.
What You Need
- Strong knowledge of charity regulation (OSCR and/or Charity Commission).
- Experience running or overseeing a charity and working with Trustees.
- Proven fundraising, grant assessment, and budget management experience.
- Excellent communication, report writing and relationship-building skills.
- Experience in marketing, events and digital content management.
- Understanding of social value, housing issues, and community-focused work.
- Desirable: public sector/housing experience and degree-level qualification.
What we offer
A highly competitive total reward package alongside salary to include:
- Competitive salary and an exceptional pension contribution
- Car allowance of £5740 pa
- £300 wellbeing allowance
- Discretionary annual bonus
- 34 days’ holiday plus bank holidays and birthday leave
- Private Medical Insurance & Health Cash Plan (post-probation)
- Flexible working including 10 “work from anywhere” days
- £1000 annual training budget, volunteering leave, and more
Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities.
Please note: We reserve the right to close this posting early if a suitable candidate is found.
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Background
Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £30 million through their Facebook Challenges and Virtual events.
We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event.
On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.
About the role
Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums.
This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time.
As a Fundraising Group Moderator, you would be responsible for:
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Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times
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Identifying, escalating and signposting any safeguarding issues
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Managing your own time and work on own initiative
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Responding to all post and queries in under three hours
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Maximising registration conversions and fundraiser activation
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Providing fundraising support to challenge participants
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Ensuring that the group is a safe, constructive and positive environment
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Going above and beyond at all times to provide participants with an incredible experience
Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.
The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.
Full training will be provided alongside regular one to one and monthly team meetings.
On a day to day basis you will:
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Work off your own initiative and have exceptional time management
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Be the charity representative for the event
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Maintain a safe and positive environment
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Identify and solve/diffuse issues within the groups
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Bring your own personality to the role
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Follow clear processes
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Engage with participants using a warm, friendly and informal tone
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Respond to posts and questions in a timely manner
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Respond to inbox messages from participants
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Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)
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Encourage and motivate participants
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Work on GivePanel and other similar platforms to manage registrations
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Post engaging content on a daily basis
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Identify, report and signpost all safeguarding concerns
Person Specification
Essential
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At least three years’ professional fundraising experience
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Have own Facebook profile and strong understanding of the platform
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Be available for a minimum of 3 days a week (including one weekend day)
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Excellent written communication skills
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Ability to work off own initiative
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Strong attention to detail
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Team player
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Ability to multitask
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Problem solver
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Creative and innovative
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Exceptional time management skills
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Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!
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Must be available to quickly adapt throughout the day should issues on the group arise
Desirable:
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Events and individual giving experience
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An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges
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Experience in using GivePanel or similar platform
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Experience in managing Facebook Groups
Please read the full job description and example of how hours are split across the 9am-9pm time period, prior to applying. Upon application, you will be required to answer the following questions. If you do not answer these or hit the minimum criteria, you will not be considered for the role:
-What aspects of your fundraising experience, as well as your own personality, would lend itself to the role? (150 words or less)
-Share an example of your own stewardship that created an outstanding supporter experience (200 words or less)
If you are successful at this stage, we will send you a task to complete in advance of being invited to interview.
The client requests no contact from agencies or media sales.


