Operation manager jobs in Leeds, west yorkshire

About Mondo Foundation

Mondo Foundation partners with grassroots leaders in Nepal, North East India and East Africa to deliver community‑led education and livelihoods programmes. We work through established Country Teams who know their communities best and we have been funding these projects since 2004.

We are small, lean, and values‑driven. Our current UK operation includes a part‑time Bid Writer, Volunteer Coordinator and Marketer. We have an active Trustee Board who provide support and governance – but the CEO owns and delivers the strategy. 

The role

We are looking for a CEO who will own the strategy, lead the team, and drive growth – not just manage programmes. You will be responsible for:

• Strategy delivery – owning the 3‑year plan, setting direction, and adapting as opportunities arise
• Country Team relationships – weekly check‑ins with Country Managers, identifying needs for current and new projects, and opportunistically exploring new countries
• Financial management – managing the budget, processing payments (UK and FX), and overseeing Xero
• Marketing strategy – utilising social media and website to drive increased followership to the Foundation to drive new donor and volunteer growth
• Bids and fundraising strategy – owning the bid pipeline, working with the Bid Writer, and driving income raised to meet agreed financial year budget
• Volunteer strategy – owning and driving the volunteer programme (recruitment, placement, impact)
• Line management – leading the part‑time UK team (Bid Writer, Volunteer Coordinator, Marketer

What we are looking for

Essential:

• Experience leading a small charity or non‑profit (or a senior role with full P&L responsibility)
• Experience managing remote international teams
• Financial management skills – you are comfortable with Xero, budgeting, and payment processing
• Ability to own and deliver strategy
• Excellent cross‑cultural communication and relationship‑building
• Willingness to travel internationally (expenses paid)

Desirable:

• Lived or professional experience in East Africa or South Asia
• Experience with bid writing and volunteer programme management
• Knowledge of KOBO or similar impact tools

What we offer

• Flexible, home‑based working with a small, committed team and supportive Trustee Board
• Periodic international travel to our projects and programmes
• 30 days annual leave (pro rata) + pension
• The chance to shape the next chapter of a 20+ year old charity

Team: Community Fundraising & Retail

Location: Homebased with regular nationwide travel    

Work pattern: 35 hours per week 

Salary: Up to £75,884.23 per annum

Contract: Permanent   

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.  

Will you join us and make life better for cats?  

Responsibilities of our Associate Director of Community & Retail   

• This role leads the strategic development of Cats Protection’s community, events, retail and e-commerce functions, all of which are undergoing significant transformation. It is responsible for delivering the vision of maximising grassroots community engagement while improving retail profitability, customer experience and overall value. 

• The successful candidate will ensure these income-generating activities strengthen regional presence, align closely with service delivery teams and increase visibility in areas where the charity is less established. The role is accountable for realising both the financial and brand value of these activities, ensuring they work effectively together. 

• As a senior position within the Marketing and Income Generation (MIG) Leadership Team, the role works closely with the MIG Director and peers to drive high performance, collaboration and excellence across the directorate. It also leads and supports cross-directorate initiatives to improve impact, integration and organisational outcomes for Cats Protection. 

About the Community & Retail team:  

• We run a diverse portfolio of third party challenge events, mass participation events, a DIY fundraising programme and a sizeable community based income generation programme spanning both on and offline presence,

• We have a large network of versatile charity shops covering England, Wales and Scotland and a growing and diversifying ecommerce operation

What we’re looking for:

• Significant experience of the range of community fundraising disciplines and/or charity retail and trading 

• Experience of working as part of a senior leadership team and a thorough understanding of how to develop strong and effective collaboration with a range of stakeholders 

• Significant team management experience of large teams and ability to inspire and develop staff to achieve ambitious targets and overcome challenges 

• A tenacious, confident and capable leader, able to deliver ambitious targets and work effectively 

• Thorough understanding of strategy, planning, risk management and dependency planning 

• Appreciative of Cats Protection’s vision, mission and values 

What we can offer you:  

• range of health benefits  

• 26 days’ annual leave plus bank holidays, increasing with length of service  

• Salary Finance, which empowers you to take control of your financial wellbeing  

• and much more, which you can learn about   

Interested? Here’s how to apply:  

• Application closing date: 26th May 2026  

• Virtual interview date: 15th & 19th June 2026 

• Second stage in person interview (location TBC): 7th July 2026 

Please email  if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey  

About Parenting for Lifelong Health:

Parenting for Lifelong Health (PLH) aims to empower parents to improve child development, reduce family violence, and promote mental health. We give parents the support they need, the skills that work, and trusted advice they can count on to protect and support their children’s health, safety and development. Our parenting courses are developed with families, powered by low-cost and accessible technology, backed by rigorous evidence, and delivered within systems. Originally founded as an initiative in 2012 in collaboration with UNICEF and the WHO, Parenting for Lifelong Health was established as a UK charity in 2022 and since then has reached over 8 million families in more than 35 countries. 

PLH Values  

• Courage We have the courage to design for the big picture and complex problems with a commitment to creating sustainable solutions that last.
• Evidence We believe our work transforms the lives of children, families, and communities. Evidence of impact guides every decision, and we are relentless in pursuing the greatest impact with the least investment of time and resources required for parents and providers.
• Playfulness Parenting and child wellbeing thrives on play — and so do we. We experiment, learn from each other, as well as from parents and children, and create playful and engaging products and programmes that inspire joy, curiosity, and connection.
• Respect Everyone brings something essential. We show kindness in our team, honesty with our partners, and deep respect and empathy for parents and children, and those who are on the frontline of providing services for them.

PLH has a strong commitment to diversity, inclusion, and equity in how we work, who we work with, and what we do. Candidates from minority and disadvantaged backgrounds are strongly encouraged to apply.

PLH also has a strong commitment to the Prevention of Sexual Exploitation and Abuse (PSEA). All candidates considered for the role will be subject to background and reference checks in their country of residence.

Benefits: Flexible remote-working, home office set-up, unlimited annual leave, professional development opportunities, enhanced pension contributions, enhanced statutory leave provisions including maternity and paternity leave.

About the role:

The Finance Manager is responsible for PLH’s financial systems, controls, and compliance. The role is responsible for ensuring smooth financial operations, accurate and timely reporting, and full compliance with UK Charity Commission requirements and donor regulations.

The position acts as:

• the primary point of contact between PLH and its outsourced accounting firm;
• the operational counterpart to a strategic Senior Director of Finance; and
• the primary source of financial support for programme teams. 

Responsibilities:

Financial Operations

• Act as the primary organisational contact for the outsourced accounting firm, setting expectations, reviewing performance, and ensuring service quality.
• Oversee the monthly financial close process, reviewing outputs from the outsourced accounting firm and producing management reports and key financial insights, including:

○ Cash flow and liquidity position

○ Income recognition

○ Restricted vs unrestricted funds

○ Project-level budget variance and cost recovery

• Maintain and update PLH’s Financial Model to reflect actuals, updated revenue and expense projections, and key variances against the approved annual budget, highlighting any significant issues or risks to the Senior Director of Finance.
• Regularly update forecasts based on actual performance and current assumptions within PLH’s Financial Model.
• Manage PLH’s project budgets and work closely with project managers, enforcing consistent standards of budget management, forecasting, and financial reporting.
• Oversee the monthly payroll process, ensuring accuracy, compliance with local regulations, and timely coordination with external providers.
• Manage internal accounts payable and receivable processes, ensuring appropriate controls, approvals, and segregation of duties.
• Manage and maintain PLH’s expense management and banking systems.
• Oversee PLH’s donation processing systems, with a strong focus on fraud prevention, anti-money laundering, and donor due diligence. 

Financial Compliance

• Review accounting records and supporting documentation prepared by the outsourced accounting firm.
• Ensure compliance across all donor-funded projects, in line with donor regulations and PLH’s internal financial policies.
• Enforce and evaluate strong financial policies and internal controls, regularly reviewing and aligning these systems with UK Charity Commission guidance and reporting requirements.
• Lead audit preparation, coordinate internal inputs, and act as primary day-to-day contact for external auditors.
• Organise the completion and submission of PLH’s annual return and HMRC corporate tax return.
• Monitor exchange rate fluctuations and advise the Executive and Operations teams on mitigation measures (including approved salary adjustments) to buffer sharp decreases in currency value, in line with organisational policy. 

Essential criteria:

• Fully or part-qualified professional accountant (ACCA, CIMA, ACA, CPA, or equivalent), or demonstrably equivalent professional experience.
• Minimum of five years’ experience in a finance role, including at least two years in a finance management or senior finance position.
• Demonstrable experience overseeing monthly close processes and producing high-quality management accounts and financial reports.
• Strong experience monitoring budgets, maintaining rolling forecasts, and updating financial models based on actuals and revised assumptions.
• Experience preparing for, coordinating, and supporting audits, including liaison with external auditors.
• Advanced Excel or Google Sheets skills, including complex formulas, linked models, and scenario-based inputs and assumptions.
• Strong experience working with cloud-based accounting systems and the ability to rapidly become fully proficient in PLH’s finance systems.
• Strong understanding of internal financial controls, segregation of duties, and financial policy compliance in a regulated environment.
• Ability to work with outsourced accounting or payroll providers, ensuring accuracy, quality control, and timeliness.
• High attention to detail, analytical rigour, and ability to interpret financial data to support evidence-informed decision-making.
• Ability to communicate financial information clearly to non-finance colleagues and support budget-holder capacity-building. 

Preferred criteria:

• Bachelor’s degree in accounting, finance, economics, business administration, or a closely related quantitative discipline.
• Experience working within a UK-registered charity and familiarity with Charity Commission guidance and reporting requirements.
• Experience implementing or maintaining financial policies and procedures aligned with UK charity governance standards.
• Experience managing multi-currency transactions and foreign exchange exposure, ideally using Xero or comparable systems.
• International donor compliance experience, particularly with institutional or multilateral funders (e.g. UNICEF, UN agencies, WHO, major foundations). 
• Demonstrated success working in early-stage or scaling organisations, with the ability to operate both independently and collaboratively.
• Experience working with globally distributed teams and multiple country contexts.
• Confidence delivering financial guidance or training to project managers and non-finance staff.
• High level of proficiency in written and spoken English. 

Please note that Parenting for Lifelong Health uses AI-assisted tools to help review and shortlist applications. See our Privacy Statement for more information. 

Doing Good Recruitment is proud to be partnering with Cornerstone Place on the appointment of a Project Delivery Manager.

At Cornerstone Place, we are seeking an exceptional Project Delivery Manager to join our high‑performing, mission‑driven team at a pivotal moment in our journey. This role will play a critical part in delivering our Impact First Social Housing® projects, creating safe, stable homes for people who need them most, keeping the assets in the hands of the impact makers.

The position is offered on a permanent basis, with flexible remote working and regular national travel to project sites across England.

Who We Are

Cornerstone Place is a multi‑award‑winning social enterprise with a bold ambition to create 100,000 high‑quality social homes by 2034. We exist because the current system is failing too many people: over a million households are waiting for social housing, the country spends £2.2 billion every year on poor‑quality temporary accommodation including, tragically, for over 175,000 children, and families are growing up without stability or security.

We are not a developer seeking margin. We deliver 100% social housing, 0% profit, working with local authorities, registered providers and charities to ensure homes remain in long‑term community ownership. As we enter our next phase of growth, this role will be instrumental in turning bold ambition into lived reality for thousands of people.

The Role

Working closely with our Co‑Founders and partners, you will help deliver complex projects to the highest standards, contribute to the evolution of our systems and processes, and ensure every decision is grounded in impact, quality and long‑term social value. You will translate strategy into delivery, confront challenges honestly, and help drive forward an organisation recognised as one of the UK’s most influential social enterprises; named on the NatWest SE100 list for two years running, with our Co-Founders honoured on the SE100 Pioneers list as leaders shaping the future of the sector.

Day to day, you will take ownership of multiple live projects at varying stages, from pre‑application engagement and support through the planning process, to end‑to‑end delivery, working closely with clients, design teams and professional consultants throughout. You will be responsible for managing consultants, budgets, programmes, on‑site delivery, safety compliance, stakeholder communication, team coordination, and clear reporting to senior leaders and clients.

About You

You will bring accomplished project management skills, experience in housing or construction environments, and a proven ability to lead partners and manage stakeholders with confidence. Highly organised and detail‑driven, you combine strong problem‑solving, decision‑making, communication and negotiation skills with a track record of delivery. You will also be comfortable working across multiple IT systems and curious about how AI can enhance project management, streamline processes and strengthen outcomes. While not essential, MRICS accreditation or a BSc in Construction Management would be beneficial.

We are deliberately open about who this role could be for. You may be an experienced professional with strong sector credibility, ready to apply your expertise where it can have generational impact. Or you may be earlier in your career, with the capability, values and drive to grow quickly in a mission‑led environment. What matters most is your commitment to excellence, your comfort with responsibility, and your belief that housing is one of the defining social challenges of our time and that you want to be part of solving it.

Our Commitment to Equity, Diversity and Inclusion

Cornerstone Place is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or socio‑economic background. We recognise that no candidate meets every criterion, and we encourage applications from those who meet most requirements and are motivated by our mission

How To Apply

We are partnering with Doing Good Recruitment on this campaign. Please click Apply to access the job pack and full details via their website.

Project Manager – INRS
Reference: APR20260178
Location: North Wales - Home based / Local office
Contract: Fixed-Term, 30 months – Up to 29th September 2028
Hours: Full-time, 37.5 hours per week
Salary: £34,018.00 - £36,319.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

Introduction

This is an exciting opportunity to join RSPB Cymru and lead delivery of the Caletwr Catchment Integrated Natural Resources Scheme (INRS), funded by the Welsh Government, in Conwy, North Wales.

Working closely with a cluster of farmers and a wide range of strategic partners, the project will demonstrate how sustainable farming and food production can deliver significant benefits for nature and natural resources. It directly supports key RSPB Cymru priorities, including peatland restoration and Curlew conservation.

A central focus of the role is establishing effective, joined-up advice and support for farmers engaging with the Sustainable Farming Scheme (SFS), helping to shape delivery at both farm and landscape scale.

About the role

As INRS Project Manager, you will provide overall leadership, coordination and delivery of the Caletwr Catchment Project. You will establish robust governance, manage budgets and resources, and ensure delivery remains focused on agreed priorities and outcomes.

Strong partnership working is essential. You will work closely with the farmer cluster and key partners including Natural Resources Wales, Eryri National Park Authority, The National Trust and other advisory bodies.

You will provide strategic direction and day-to-day support to the Farm Support Specialist and project team, ensuring effective delivery of joined-up advice and coordination to achieve landscape-scale objectives such as Curlew recovery. While primarily a leadership role, it will also involve selective hands-on engagement where this strengthens delivery, resilience or impact, including farmer engagement and practical action.

You will also oversee knowledge transfer, engagement and demonstration activities, including outreach to farmers beyond the immediate cluster within the wider Important Curlew Area.

Key responsibilities

As Project Manager, you will:

• Structure delivery into clear work packages with defined milestones and manage the project budget against forecast.
• Take overall responsibility for progress, performance and use of resources, initiating corrective action where needed.
• Produce accurate and timely project management documentation, including reports and financial claims.
• Lead procurement and oversee contractors.
• Provide leadership, support and clear direction to the Farm Support Specialist and project team.
• Contribute directly to advisory or practical delivery where appropriate, including site visits, farmer meetings, demonstrations or priority actions.

Project outputs and wider responsibilities

You will ensure:

• Effective collaboration between farmers, RSPB colleagues and external advisers to deliver objectives through the SFS and mechanisms such as Farming Connect.
• Regular communication and engagement with decision-makers and stakeholders, including Welsh Government and statutory agencies.
• Development of a credible legacy plan with partners to sustain and scale delivery beyond the project lifetime (e.g. via the SFS Collaborative Layer).
• A well-managed project close, including final reporting, follow-on actions, and clear communication of outcomes and lessons learned.

Essential skills, knowledge and experience

• Strong financial management skills and attention to detail.
• Experience working within a structured project management framework (e.g. PRINCE2 or equivalent).
• Experience delivering complex, multi-partner projects.
• Proven leadership and influencing skills without direct line management authority.
• Ability to produce clear, concise written communications for diverse audiences.
• Strong facilitation, negotiation and problem-solving skills.
• Excellent organisational and time-management ability.
• Degree-level qualification in a relevant subject or equivalent experience.

Desirable skills, knowledge and experience

• Experience turning conservation evidence, policy or agri-environment schemes into effective delivery.
• Knowledge of Welsh farming, agricultural systems and rural culture.
• Ability to communicate in Welsh, spoken and written.

Closing date: 23:59, Friday, 29th May 2026
We are looking to conduct interviews for this position from 11th June.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Great opportunity to lead and support our charity's team through the next phase of development to drive One Medicine forward. 

Job Purpose

To lead the operational delivery of Humanimal Trust’s charitable aims and strategic objectives, as set by the Board of Trustees, ensuring that plans are translated into clear priorities, well-managed programmes and effective day-to-day operations. The postholder will line manage the operational team, oversee the finances and the fundraising activities, and maintain strong governance and compliance within Charity Commission requirements, at all times representing the Trust’s One Medicine purpose with professionalism and integrity.

Dimensions

· Line management responsibility for the operational team

· Budget responsibility: manage agreed operational budgets and monitor expenditure against plan

· Oversee delivery of the annual business plan and operational work programme

· Build and maintain relationships with key stakeholders, supporters, partners and suppliers

· Oversee the fundraising activities

Main Responsibilities and Role

· Provide visible operational leadership for Humanimal Trust, championing One Medicine and role-modelling the Trust’s values

· Translate Board-approved strategy into clear operational priorities, delivery plans and measurable outcomes

· Line-manage the operational team: allocate work, set objectives, provide coaching, and manage performance and wellbeing

· Maintain and improve operational policies, procedures and controls in line with charity regulation, GDPR/data protection and recognised good practice

· Ensure effective delivery of core operational functions (administration, supporter care, governance support, data management and supplier coordination)

· Protect the Trust’s reputation by maintaining high standards of quality, confidentiality, safeguarding and risk management

· Monitor progress against the operational plan, tracking risks, issues and dependencies and reporting regularly to the Chair/Trustees

· Lead on team resourcing and capability: recruitment planning (where applicable), induction, training and continuous improvement

· Work closely with the Chair and Trustees to support good governance, prepare papers, and ensure actions and decisions are implemented

· Attend and present at Board meetings

Finance

· Manage day-to-day financial processes for the Trust, ensuring appropriate approvals, controls and timely processing

· Oversee expense claims and supplier payments in line with policy; ensure accurate records are maintained for audit and reporting

· Track and report on income/expenditure and operational costs, highlighting variances and supporting budget planning with Trustees and finance support (where in place)

· Maintain a clear audit trail for key financial decisions, contracts and delegated approvals

Planning and Organising

· Develop and implement operational plans that translate Trustee priorities into clear workstreams, milestones and accountabilities

· Plan, organise and prioritise team workload and resources to deliver objectives, balancing immediate operational needs with longer-term planning

· Maintain and review the organisational risk register, escalating issues and ensuring proportionate mitigations are in place

· Maintain and review the Trust’s policies and guidance documents

· Monitor and report delivery, performance and compliance (e.g., quarterly/annually as agreed), supporting effective governance and continuous improvement

Decision Making

· Make operational decisions to deliver the Trust’s agreed plans within delegated authority, escalating strategic or high-risk matters to the Chair/Trustees

· Lead and line-manage the operational team, including recruitment planning (where applicable), workload allocation and resource deployment

· Liaise with external partners, supporters, volunteers, suppliers and professional advisers to support delivery and maintain effective relationships

· Liaise with the Chair of Trustees and the Trustees on a regular basis.

· Evaluate and improve processes, systems and ways of working to enhance quality, efficiency, supporter experience and internal control

· Identify learning and development needs for the team and support continuous improvement and professional development

· Manage operational capacity and prioritisation, ensuring resources are aligned to the Trust’s delivery commitments

· Approve expenditure, contracts and commitments within delegated authority and in line with policy

Internal and External Relationships

Internal

· Chair of Trustees and Board of Trustees (including sub-committees), providing timely updates, papers and delivery reporting

· Operational team and volunteers, providing leadership, coordination and support

External

Supporters, donors, partner organisations, volunteers, suppliers and professional advisers (e.g., finance, HR, legal), acting as an operational point of contact as required

Knowledge, Experience, Skills and Style Required

Essential

· Educated to degree level (or equivalent experience), with strong digital/IT capability (MS Office and CRM/databases) and a clear understanding of GDPR/data protection.

· Proven experience in an operational leadership/management role, delivering organisational plans, improving processes and achieving measurable outcomes.

· Excellent communication, negotiation and influencing skills, with the ability to work effectively with Trustees, colleagues, volunteers and external stakeholders.

· Strong people management skills, supporting staff through change, setting clear expectations and creating an inclusive, high-performing team culture.

· Demonstrable experience working in or with a charity/not-for-profit, with a good understanding of governance, compliance and supporter-facing operations (experience in human health, animal health or science an advantage).

· Strong judgement and analytical skills, able to manage competing priorities, budgets and risks and to deliver reliably in a small-organisation environment.

Desirable

· Understanding of the UK charity regulatory environment and good governance practice.

· Experience working with Boards/Trustees, including preparing papers, reporting on delivery and supporting effective decision-making.

· Knowledge and experience of fundraising operations and supporter care.

· Demonstrable understanding of, and commitment to, One Medicine.

Job Context and Special Features

This role is a key senior management position within Humanimal Trust, with responsibility for ensuring that strategy is translated into effective delivery, that the operational team is supported to perform at its best, and that the Trust operates with strong governance, compliance and financial control.

This is a one-year fixed term appointment for a 28-hour (3.5 day) working week, starting at the earliest opportunity.  The role is home-based in the UK, with occasional travel to other locations in the country.

This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on.  As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.

As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.

You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.

Key Responsibilities

• Take ownership of and lead the day-to-day delivery of online peer support services
• Act as primary administrator and product owner of the community platform
• Manage moderation, safeguarding concerns and complex risk escalation
• Ensure compliance with GDPR, Online Safety Act and organisational standards
• Analyse community data to inform service development and reporting
• Grow reach and improve accessibility
• Manage external suppliers supporting the platform
• Lead, recruit and support online community volunteers
• Maintain service continuity plans and respond to incidents

About You

Essential:

• Experience managing online community platforms and tools
• Strong knowledge of GDPR and Online Safety Act requirements
• Experience handling complaints and crisis situations, including content moderation, escalation protocols
• Ability to analyse community metrics and report on impact
• Confident communicator, able to represent community voices
• Experience managing or supporting volunteers, including remote management

Desirable:

• Understanding of person-centred and accessible digital support
• Experience developing or improving online services
• Experience working with external partners or agencies
• Background in a charity or peer support environment

Hybrid working expectations: This role is home-based with occasional travel to our Northampton office

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. You will be enabling people to access support and navigate services,  You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty. 

To provide appropriate emotional and practical support to women in the sex industry and/or those who are being sexually exploited with a specific focus on those who are homeless and experiencing domestic violence and abuse. The women we support require intensive practical and emotional support as well as support navigating health and other social care or criminal justice systems. The women will have poor mental or physical health, experience with homelessness and of the criminal justice system, are often victims of sexual and/or domestic abuse and many are homeless. This post specifically will include a focus on domestic violence, sexual exploitation, sexual violence and housing. Working within a harm reduction ethos prioritising women’s safety and wellbeing, the intensive personalized supported will help women to access other services making appropriate referrals for women who wish to make changes, including exiting/transitioning out of sex work. You will be responsible for ensuring that women with varying needs are supported effectively throughout their pathway of support with Basis and partners, advocating for and with the women you are working with including where necessary challenging stigma and judgement women face.

EASST is seeking an exceptional leader to build on the strong foundations EASST has laid by its outgoing founder, ensuring that the organisation’s impact continues to grow and that we remain at the forefront of road safety and sustainable mobility across the region and beyond.

The Director General functions as the Chief Executive of the charity, providing strategic leadership and operational oversight to fulfil EASST's mission and objectives.

The postholder acts as a key ambassador for the charity, ensuring effective governance, sustainable funding and finances, and the development of robust relationships with stakeholders, donors, and the wider community. The Director General also leads EASST Expertise, EASST's wholly owned trading subsidiary, serving as a Director of the company and providing strategic oversight of its consultancy operations.

Main Responsibilities

• Strategic Leadership: Develop and implement the charity’s strategic plans and activities, in collaboration with and reporting to the Board of Trustees.
• Stakeholder Engagement: Serve as EASST’s primary spokesperson, promoting the charity to donors, beneficiaries, partners, policymakers, and the public.
• Governance: Ensure the charity complies with all legal and regulatory requirements, reporting to the Board on progress, risks, and opportunities.
• Project Delivery: Lead and manage delivery of specific development projects as needed by the organisation.
• Financial Management: Oversee the charity's finances, including budgeting, financial planning, fundraising strategies, and resource allocation to ensure long-term sustainability.
• Operational Responsibility: Oversee the charity’s operations, including programme delivery, and the development of policies and procedures.
• Fundraising and Development: Lead fundraising initiatives and cultivate relationships with donors, grant-makers, corporate partners, and supporters. 
• Team Leadership: Develop and motivate staff, who operate as a remote team, fostering a positive and inclusive work culture.
• Monitoring and Evaluation: Ensure robust monitoring and evaluation of programmes and activities, reporting outcomes to Trustees and stakeholders and driving continuous improvement.

Qualifications

• Demonstrable experience in a senior leadership role within the charity, not-for-profit, or public sector.
• Significant experience working at a senior level in the field of Road Safety and/or Sustainable Transportation.
• An understanding of global road safety challenges, global conventions and initiatives.
• Experience in EASST countries of operation is desirable and proficiency in a regional language is an advantage.
• Familiarity/experience/contacts with international organisations promoting, supporting or funding road safety is desirable.
• Strong strategic planning and management skills. Excellent and persuasive communicator and relationship-builder.
• Understanding of charity governance, regulatory frameworks, and best practice in fundraising and programme delivery.
• Collaborative, resilient, and committed to the charity’s mission and values.
• The postholder must have a strong commitment to diversity, equity and inclusion, and be conscious and respectful of other cultures.

Key Relationships

• Board of Trustees
• Charity staff (currently a team of four)
• EASST partners in our countries of operation
• Funders, donors and international organisations involved in road safety governance
• Project collaborators, including other road safety charities and consultants
• Governments, public authorities and decision-makers in EASST’s partner countries
• Beneficiaries of EASST’s programmes and work.

Terms and Conditions

• Location: Based in the United Kingdom, with the right to work in the UK. The team currently works remotely with no office base.
• Travel: Significant travel may be required both within the region served by EASST and to conferences and other events.
• Hours: This is a full-time post and will require flexibility to meet the demands of funders and the partner network.
• Salary: The salary offered for this post is up to £70K (negotiable) plus 10% pension contribution and 30 days holiday per year.

The post holder is appointed by the Trustees and will report to the Board of Trustees on a regular basis.

Head of Customer Experience and Service Innovation

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Context:

Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus.

CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus.. CAP stands with the local church in its mission to its community.  Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role.

These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. 

Purpose:

This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.

Passion:

This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope.

Role:

Accountabilities:

Team and Capability Development

• Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture.

• Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements.

• Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent.

• Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset.

Modular Service Architecture (Design to Grow)

• Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context.

• Movement-Led CX: Focus on Partner Effort.  Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry.

• Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with.  Evolving CAP’s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite.

• Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points.

Decentralised Content & Knowledge Strategy

• Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons.

• Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement.

Impact-Led Design

• Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church.

• Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry).

• Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design.

• Closing the Feedback Loop: Translating voices across Client, Church and Supporter.  Working with insights from across the movement into immediate improvements.

Senior Leadership Team Contributions:

• Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP’s values.

• Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters.

• Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space.

• Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency.

• Play an active role as a member of the team in:

  • Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn.

  • Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness.

  • Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice.

Measurable Outputs:

• Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function

• Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort).

• Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services.

• Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration

• Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement.

• Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team.

• Meantime to innovation: Reducing the time it takes from idea to implementation.

• Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement

• Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team.

Culture:

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Person:

Education:

• Degree level or equivalent vocational training.

Strengths / Working Genius:

• Whilst not mandatory, these are the types of Strengths or Working Genius profiles we feel are best suited to this role:

• Strategic Arranger

• Invention, Discernment

Experience:

Essential

• Proven experience (5+ years) in a leadership role with multi-disciplinary teams, with at least 3 years of managing managers and defining organisational strategy. 

• Experience of working in regulated industries.

• Experience of working with modular design.

• Track record of developing and executing successful service architecture and design.

• Experience managing budgets and forecasting return on investment.

• Expert knowledge and demonstrable experience of applying Agile/Lean principles, product methodologies, and working with service blueprints in a transformation environment.

Desirable

• Experience of working with Theory of Change.

• Experience working with non-profit organisations, churches, or in a church based social action context.

• Experience of CAP Products and Services or experience within the church-based movement with good knowledge of operations and client base.

Skills/Abilities:

• Systems thinking, with the ability to use data to inform decisions and measure impact.

• Ability to speak the language of UX, Data and Tech.

• Excellent communication skills.

• Experience of inspiring and listening in a movement culture.

• Proven ability to lead and develop high-performing teams.

• Ability to navigate complex regulatory environments.

• High emotional intelligence and ability to understand the human factors involved in the role.

Christian Commitment:

• The candidate must be able to verbally assent to and practically demonstrate Christians Against Poverty’s Statement of Faith and Core Values.

• The candidate must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

• All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

​

About the role

As Spear expands its reach, we are looking for a Development Coach who will focus on two things: equipping young people facing barriers to employment with the confidence, mindset and skills to move into sustainable work, and developing the coaches around you to do the same.

To do this, you will work across Spear Centres throughout the UK - delivering coaching sessions directly with 16–24-year-olds as well as supporting and upskilling Spear Centre teams.

You’ll move between Centres depending on where support is needed. Your location will be taken into consideration in the planning.

Key information:

• Salary: from £27,000 - £32,000 (dependent on location)
• Contract: Part-time or Full-time, 12-14 month Fixed Term Contract, with the possibility of extension; Term time only contracts would be considered
• Location: We’re looking for multiple roles to cover the UK. We welcome applications from across the UK and will discuss which regions you'd be able to practically travel to during the interview process. Applicants happy to travel to centres in North-West or North-East of England, or both, are particularly encouraged
• Closing date: Friday 29th May (we interview on a rolling basis and will close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• A heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• Exercises initiative, highly self-motivated, flexible and a forward planner
• Good administrative and organisational skills, and prioritises workload effectively
• Works well under pressure with the ability to exercise initiative

Location: Remote (Based in England & Wales with occasional travel required)

Salary: £24,479 - £25,360 pro rata (£9,792 - £10,144 actual)

Hours of work: 14 hours per week 

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Accounts Assistant role involves:

• Processing day-to-day finances, ensuring all bank accounts and transactions are reconciled and coded correctly on Xero at month end.
• Ensuring all income is accurately processed and recorded on Xero and our CRM system (Beacon).
• Generating invoices as required, inputting into Xero, and chasing outstanding payments
• Overseeing and managing the expense card system (Volopa), topping up individual cards as required and processing payments
• Supporting the Finance Manager in the planning and production of accurate annual budgets.
• Supporting the Finance Manager with preparing documents required for annual audit.

About you

Are you organised with good attention to detail? Do you have booking training or experience? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Accounts Assistant position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is Monday 25th May at 4pm. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

• 14 hours per week (part time)
• £ 32,854 (pro rata) 
• Remote

Job Summary  

Rape Crisis England & Wales is the feminist charity working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

We are looking for a Finance Officer who can work in a fast paced and demanding role to support the organisation. A high level of professionalism and confidentiality is crucial. This role is responsible for ensuring that all financial matters are handled responsibly and involves processing transactions and journals, supporting month-end close, preparing financial reports for team members, and checking financial transactions for corrections and coding errors.

You will support payment runs on a bi-weekly basis and assist with payroll preparation, working closely with the Freelance Finance Manager and colleagues across the organisation.

This role follows a remote working arrangement, reporting to the Chief Operating Officer/Head of Operations and will involve working with colleagues across the organisation on the following tasks

Key Responsibilities:

· Maintain books of prime entry, to include managing receipts and invoices and associated financial records, files and supporting documentation.

· Process accounts payable end-to-end, ensuring accurate and timely payment of all authorised expenditure (bi-weekly payment runs).

· Prepare sales invoices as required and support credit control to ensure debtors pay promptly.

· Maintain an accurate and up-to-date nominal ledger, ensuring correct coding and prompt correction of errors.

· Reconcile key control accounts regularly (including bank, salaries, PAYE), maintaining clear working papers, analysis and audit trail.

· Reconcile senior managers’ expenses monthly, ensuring compliance with internal processes.

· Prepare payroll information and monthly payroll for review and sign-off by the Freelance Finance Manager/authorised approver and set payroll payments up on the banking system.

· Prepare month-end journals (including prepayments and payroll journals) and support the month-end close process.

· Run transaction and finance reports for colleagues, supporting analysis and helping resolve errors and queries.

· Work with the Freelance Finance Manager to support the production and monitoring of annual budgets and forecasts, monthly management accounts and year-end statutory accounts, providing information and analysis as required.

· Work closely with staff across Rape Crisis England & Wales, providing day-to-day finance support, advice and information as appropriate, and escalating issues to the Freelance Finance Manager and/or COO/Head of Operations when needed.

· Provide cover and support for the Finance Manager function as required, in line with agreed responsibilities and capacity.

· Undertake any other reasonable duties commensurate with the role.

Person Specification:

· Experience as bookkeeper or Finance Assistant for a charity or company

· Strong understanding of accounting fundamentals and demonstrable experience of working within a fast-paced environment

· Experience and understanding of production of month-end management accounts and associated month-end processes and annual statutory accounts

· Highly proficient computer skills including in-depth knowledge of Excel and major Microsoft programs

· Proficiency in Xero accounting package

· Accuracy and attention to detail

· Ability to work autonomously and meet agreed standards and targets

· Proactive approach to

· Experience of assisting the annual finance audit process

· Commitment to the aims and objectives of Rape Crisis England and Wales