Operation manager jobs in london, greater london

What you will be achieving

As People Assistant, you will be supporting an established People and Culture (P&C) team to deliver an efficient and accurate P&C administration service across the Academy, ensuring that all P&C records are maintained properly. You will have some admin experience, which could be easily transferred to working in a P&C team. There will be opportunities to grow and develop in the role and get involved in wider cross-team working projects.

The People and Culture function forms part of the Directorate team. The team includes the Head of People and Culture, two People Business Partners and two People Assistants (including this role).

The wider Directorate team is responsible for supporting big annual Corporate Events. The team also supports and provides administrative support to the Chief Executive (CEO), President, Officers and Senior Leadership Team.

What you will be doing

• Supporting the People Business Partners in managing the recruitment activity. Recording diversity information after each recruitment round, ensuring it is available for annual analysis.
• Managing the new starter admin process, including conducting reference checks, induction meetings, and ensuring line managers follow the induction and probationary procedures.
• Undertaking P&C administration, including updating the HR employee database (Cezanne), P&C spreadsheets, preparing correspondence, and responding to external reference requests.
• Maintaining and updating information on the staff organogram and number of permanent/fixed-term posts on a monthly basis.
• Supporting the People Business Partner to prepare payroll administration and paperwork.
• Monitoring the sick leave and annual leave processes - escalating any potential issues to the People Business Partners and Head, as appropriate.
• Supporting the People Business Partners with any training administration, booking paperwork, and supporting training day coordination.
• Being the super user of the HR system.
• Updating any changes in the system, as and when needed.
• Supporting Academy away days.
• Supporting the People Business Partners in systems development work, as necessary.

What you’ll bring to the role

• The ambition to study towards CIPD level 3, or be studying towards.
• Experience of doing admin (within a P&C department would be an advantage).
• Some experience of dealing with people at all levels.
• Excellent IT skills, working with databases (experience with HR databases would be an advantage).
• Good literacy and numeracy skills

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days' annual leave, including Christmas closure dates, plus bank holidays.
• Regular organisation-wide Wellbeing Days.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Vitality Private Medical Insurance, on completion of probation.
• SimplyHealth Cash Plans, on completion of probation.
• Season ticket travel loan (interest-free), on completion of probation.
• Cycle to work scheme, available on completion of probation.
• Family-friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work.
• Subscription to Headspace and Class Pass.
• Staff training to support your development, including EDI training.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Thursday 17 July 2025.

Interview dates: Thursday 24 & Friday 25 July 2025 (likely held online).

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

Home Ownership Officer

Salary:£36,961 pa

Hours:  Full Time (35 hours)

Location: Remote working with attendance at the Little Canfield or Hampton Wick office as required.

Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

The Home Ownership Officer will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. The role ensures compliance with leases, legislation and internal policies, while supporting residents with advice and managing a range of property and legal matters.

The role will also support the Home Ownership Manager in delivering a high-quality service to homeowners, ensuring compliance with leases, legislative requirements, and Hastoe policies.

Duties will include:

• Acting as the main point of contact for leaseholders and shared owners, dealing with queries related to leases, service charges and home ownership policies.
• Managing statutory and voluntary lease extensions, collective enfranchisement applications as well as staircasing, liaising with legal teams and valuers as needed.
• Investigating and resolving breaches of lease conditions, working with internal and external partners to achieve timely resolution.
• Carrying out administration aspects relating to resales, disposals, consultations and Ground Rent.
• Working with our solicitors to prepare cases for legal action including injunctions, money judgments, and forfeiture where necessary, and representing the organization at court or tribunal hearings.
• Liaising with finance teams to answer any service charge queries and to assist with the service charge estimates and actuals.
• Delivering excellent customer service, ensuring all queries are handled effectively and professionally.

For more information on the role, please see the details on our Hastoe Careers page.

About you

You will need to have proven experience in housing management, particularly in dealing with leaseholders and shared ownership leases, including the legal frameworks surrounding them. The role requires you to have excellent written and verbal communication skills, with a commitment to delivering high standards.

You will also need:

• Be educated to A-Level standard.
• Problem-solving skills and a proactive approach to resolving issues.
• The ability to work independently and as part of a team.
• To be flexible and adaptable to change, with a willingness to learn and develop in the role.
• Where this isn’t already held, to be willing to study for a professional qualification in housing, property management, or a related field (e.g., CIH membership).

A personal note from Meghan Rank, your hiring manager

 “This is an interesting multifaceted role within the Home Ownership Team. As the Home Ownership Officer, you will be a part of Hastoe’s crucial daily operations, working closely with teams across the entire organisation to deliver our home ownership functions. There is a great opportunity to make this role your own by creating new ways of working.”

Benefits provided

Annual Leave:  Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

This post is subject to background checks. Further details on this can be found within the advert on our Careers page.

The Chief Operating Officer (COO) is a key member of the senior 
leadership team, responsible for overseeing the operational and 
financial management of the charity. 

As a Chartered Accountant, the COO will bring strong financial 
expertise and strategic insight to ensure the charity’s resources 
are efficiently and effectively used to deliver its mission. 

This includes managing the day-to-day operations, ensuring 
financial health and compliance, driving operational efficiency, 
and working closely with the CEO and Board to implement the 
charity’s strategic vision.

Job Location:          Home-based, with some travel to our London office.

Responsible to:     Head of Sector Support 

Hours:                35 hours per week 

Grade:                   Point 31-34 £34,696- £37,489 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee) 

Contract:              Fixed term until 31st March 2026.

Benefits:

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts

Closing date: 17th July 2025, 17:00

Interviews to take place: 28th & 29th July 2025

About the role: 

We are seeking a proactive and detail-oriented Digital Learning Content Specialist to join our Sector Support team. This role is pivotal in designing, developing, and managing engaging digital learning experiences through our Learning Management System (LMS). You will be responsible for creating online learning content and the day-to-day administration of the LMS.

About you: 

• Proven experience working with Learning Management Systems (administration, user management, content upload) 
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, H5P) and multimedia content creation 
• Experience with SCORM, xAPI (Tin Can API), or other e-learning standards 
• Strong understanding of instructional design principles and adult learning theory, and UX principles for digital learning design 
• Knowledge of accessibility standards (e.g., WCAG 2.1) and inclusive design practices 
• Commitment to meaningful anti-discriminatory practice, and equity, diversity and inclusion 
• Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect 

*NB. Where there are examples provided, your experience can be transferrable rather than exact. 

About Respect:   

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to the Operations department in word doc. format only, please.

For an informal discussion about the role, please contact our HR Team directly (follow the link to Respect website)   

Closing date: 17th July 2025, 17:00 

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we work in partnership with local communities towards a more just world. Your work will play an important part in the wider ambition of the organisation. In this team, we value trust and accountability, inclusive decision-making, anti-racism and care. We also care for each other and create a sense of purpose-driven community.

When you join us, you will be: 

1. Leading the Churches Team to ensure the effective delivery of the fundraising strategy in an environment aligned with All We Can’s culture and team leadership principle.
2. Delivering speaking engagements at churches and at larger events.
3. Engaging with Methodist Church in Britain’s leadership and key stakeholders to inspire long-term commitment and support.
4. Analysing fundraising performance and making data-driven decisions to improve it.
5. Contributing to the leadership of the organisation through Quarterly Business Reviews and collaborating with colleagues to enhance the work of the organisation.  

To deliver the role successfully, you will need:

1. Proven fundraising experience, particularly in church, faith-based fundraising, including donor acquisition and regular giving programs, donor stewardship, and income growth strategies.
2. Experience of managing fundraising budgets
3. Understanding of All We Can’s unique partnership approach
4. Exceptional relationship management skills, with the ability to engage and inspire church leaders and congregations.
5. Experience leading and developing a team, with strong coaching and mentoring abilities and ability to set clear goals, drive performance, and foster a collaborative team culture.
6. Ability to analyse fundraising performance, using data insights to refine campaigns and maximise return on investment.
7. Deep practical understanding and relationships with the Methodist Church.

For full list of accountabilities and requirements, and the recruitment process, please see the application pack.

All We Can is an international development and relief organisation, founded by the Methodist Church in the 1930s, working to see every person’s potential fulfilled 

Why should you work with us?

• We pioneer locally-led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll help you grow and develop

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers. We’ll not be able to score answers which say ‘Please see the CV’ or similar. 

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch - if you wish to do so, 

Use of AI is monitored and if you have used it in your application, we ask that you declare in any case, but especially if you use it as a reasonable adjustment.

Civitas Recruitment is delighted to be working with a fantastic charity who aims to help keep women and children safe. Their goal is to empower women through the provision of support and advice to secure accommodation and successfully move on to independent living, free from abuse and fear. An exciting opportunity exists for a Temp Finance Manager to join the team. As Temp Finance Manager, you will assist the finance and administration manager with daily finance operations, such as overseeing the financial controls procedures, ensuring that policy and expectations are clear and maintaining the financial records for all income and expenditure streams. This is a part time (21 hrs), temporary role (4-8 weeks), flexible working options available. *Due to the sensitive nature if this role we will be considering female applicants only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)

Who are we looking for?

Ideal candidates will be an experienced finance professional accustomed to working in a small busy finance function. You will have excellent financial transactional and bookkeeping experience. You will maintain the financial records for all income and expenditure streams, ensuring the timely and accurate production of month end accounts, reconciliations and reporting from SAGE. Previous experience of creating and implementing financial procedures and policies as well as experience of devising and implementing systems improvements will be beneficial.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

About the role

The Royal College of Obstetricians and Gynaecologists (RCOG) plays a leading role in improving women’s healthcare across the world. We have an exciting opportunity for an Event Co-ordinator to join our team. This position is based in the Events and Corporate Development department and reports directly to the Events Manager, to play a leading role in delivering a high standard and quality events.

As an Event Co-ordinator, you will be at the heart of our event operations, working closely with clinical organisers and specialist societies to ensure seamless planning and execution of our events. This role is crucial in managing all logistics, planning, and ensuring each event runs seamlessly from inception to the event.

Responsibilities:

• To have full ownership and responsibility for the delivery of events, both face-to-face and virtually
• Provide onsite management during events, ensuring smooth execution and addressing any issues that arise promptly
• Develop and maintain strong relationships with our volunteer clinical organisers, ensuring their vision and expectations are met and align with the College objectives
• Assist with post-event evaluation and feedback collection, ensuring continuous improvement for future events

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well suited to someone who has a passion for delivering a high standard of events and enjoys keeping track of multiple events at one time who is looking to make a tangible impact in improving the standards of women’s health around the globe. You will enjoy the attention to detail and be comfortable working both independently and collaboratively. We are looking for someone who is customer focused and possesses the following skills and capabilities:

Requirements:

• Previous event organisation experience
• Experience of virtual event delivery
• Excellent verbal and written communication skills
• Collaborative and adaptable, with the ability to interact with organisers and internal team confidently to achieve the teams objectives
• Strong attention to detail, with the ability to multi task when working on a number of events concurrently
• Ability to bring new ideas to the team to continuously strive to enhance and improve our portfolio of events
• Comfortable learning and using event management software

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Monday 14 July 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

If you require any adjustments to apply for this role or need the job advert in an alternative format, please contact us. We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Retail Supervisor to join us on a seasonal, part-time contract from July to October, working 20 hours per week with the potential for additional hours.

The Benefits

• Salary of £17.98 per hour
• 26 days' annual leave (pro rata), plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for an experienced retail professional to join our iconic parks and contribute to the delivery of a memorable visitor experience.

You will be at the forefront of shaping retail experiences that capture the beauty and heritage of the Royal Parks, delighting millions of visitors with exceptional service.

What’s more, you will have the chance to showcase your leadership skills by inspiring a high-performing team, leaving your mark across some of the capital’s most iconic green spaces.

So, if you want to take the next step in your retail career surrounded by London’s most scenic parkland, read on and apply today!

The Role

As a Retail Supervisor, you will support the delivery of our retail operations, starting at the Hyde Park Boat House and expanding to additional retail outlets.

Working closely with the Retail Manager, you’ll help ensure our shops achieve their financial goals and maintain excellent customer service and presentation standards at all times.

Beyond this, you will also lead and develop a team of paid staff, supporting their training, performance and rota management, and create a welcoming, high-quality retail environment that delights customers.

Additionally, you will:

• Promote upselling and encourage donations and sign-ups
• Manage POS reconciliations and ensure adherence to financial policies
• Oversee stock deliveries, ecommerce fulfilment and inventory control

About You

To be considered as a Retail Supervisor, you will need:

• Significant retail management experience
• Team leadership skills, with the ability to manage people and resources effectively
• Strong financial acumen, including interpreting data and managing stock processes
• Excellent organisation and prioritisation skills
• Strong visual merchandising abilities

Other organisations may call this role Shop Supervisor, Retail Team Leader, Assistant Retail Manager, Retail Manager, or Visitor Services Supervisor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Retail Supervisor, please apply via the button shown. Successful candidates will be appointed on merit.

Panathlon is a national charity that gives children with special needs and disabilities (SEND) the opportunity to engage in competitive sporting and leadership opportunities. Operating in every English County, North and South Wales and Northern Ireland, our work changes lives—helping young people build confidence, develop physical and emotional skills and enjoy the joy of competition. With support from major funders, sponsors, and national partners, we’re constantly growing our impact—and we need a CEO who can drive our strategy, lead our exceptional team and champion our mission at the highest levels.

The Role

As CEO, you’ll be the strategic lead for the charity with some operational oversight too. You will work closely with the Board of Trustees, oversee a small but high-performing team, and serve as the face of the organisation for key funders, partners, and stakeholders. Your responsibilities will include:

● Strategic Leadership: Develop and implement long-term plans aligned with our mission.
● Fundraising & Income Generation: Drive major donor pitches, manage key sponsor relationships, and grow revenue through campaigns and events.
● Stakeholder Engagement: Cultivate relationships with charitable partners, corporate partners, government departments, national sports bodies, local authorities, and disability groups.
● Marketing & Communications: Oversee PR strategy, digital presence, and communications.
● Governance & Operations: Ensure regulatory compliance, oversee HR and finance, and maintain a strong organisational infrastructure.

About You

We’re looking for a proven leader with a strong track record of strategic leadership and income generation, ideally in the charity, education, or sports sectors. You’ll combine hands-on management experience with the ability to inspire funders, partners, and stakeholders alike.

We are seeking a new Finance and Administration Officer following the upcoming retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. In addition to administration support, this role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using XERO and our CRM.

You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.

You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:

Financial operations and record-keeping

• Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
• Process and record all incoming payments, including foreign cheques (into bank account)
• Monitor cashflow and expenditure, keeping track of spending
• Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
• Handle creditor and supplier communications and resolve related issues
• Monitor and follow up on overdue payments with a focus on membership payments

Invoicing and income tracking

• Issue and track membership and subscriber invoices and reminders
• Keep office team informed of payment statuses
• Prepare sales, cost, and profit reports for SLA publications
• Conduct annual publications stock take

Payroll and reporting

• Liaise with the accountant on salary payments; process salary BACS payments
• Support year-end financial reporting by providing necessary documentation to accountants
• Produce regular financial reports and analysis as required
• Supporting preparation of budgets, working with accountants as required

 Event financial administration

• Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
• Process and record staff/trustee expense claims
• Support with bookings accommodation and travel for Board meetings

To be successful in this role you should demonstrate:

• Strong experience in financial and office administration
• Knowledge of accounting principles  
• Experience of working with XERO or similar
• Experience of using CRM systems (ideally IMIS)
• Experience of working for a small charity and / or membership association
• Accuracy, numeracy, attention to detail
• Ability to manage own workload, prioritise and meet competing deadlines
• Excellent customer service manner
• Being a team player

The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

To apply please send a one page covering letter and CV with the job title in the subject line by 11th July.  Applications without a covering letter will not be considered. No agencies please.

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Are you friendly, approachable, and detail-oriented? If so, we’d love for you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you’ll be a key part of our mission, helping our community raise vital funds for ellenor. We’re looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key Responsibilities of the role include:

• Serving as the first point of call for supporter inquiries through phone, post, or email.
• Importing and accurately recording data from multiple sources.
• Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
• Prioritising that our supporters are at the heart of all that we do and ensuring they feel valued.

Essential requirements of the role include:

• Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
• Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
• Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
• Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
• Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

This post is subject to UK DBS clearance.

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:
Submit a CV and cover letter, CV’s without a cover letter will not be considered.

We reserve the right to close this position should we receive a good response; therefore, it is advisable to apply early.
The interview process will be ongoing.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Contract:​ Full time, six months fixed-term contract (Maternity cover)
Location: London, required to attend ​the London office twice a week 

A little bit about the role 

Please note that applications for this role will close on Friday 11 July 2025 at 9am

Our people and culture are the critical enablers for us to achieve our mission. 

Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.

As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more. 

You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility.  Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes. 

Some key responsibilities include:

• Develop and implement our People & Culture strategy, goals and annual delivery plan 
• Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
• Line manage the People Team to achieve high performance of both the team and organisation
• Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest

Please review the job pack for full list of responsibilities.

Please note that this role is a 6-month fixed term contract to cover for maternity.

A little bit about you 

We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

For further information about this role, please contact Suzi Lawrence – Head of People (please see job pack for contact details)

Core working week is Monday to Friday 8.00am – 4.00pm, 37.5 hours per week, excluding Bank Holidays with requirement to work sometimes outside of core hours and at weekends, nights and bank holidays • Provide core maintenance service for the Association, including planned projects, reactive maintenance, cyclical and preventative repairs, administration and any ad-hoc tasks as arising • Responsible for the health & safety of any task being carried out and to make sure that the plant, equipment, or machinery is compliant with all legislation • Tasks to cover a wide range of technical and maintenance skills, including painting, electrical, plumbing, carpentry, grounds work and general building work and other work as appropriate, depending upon skills and qualifications required to achieve the task • To provide out of hours support on an on-call rota basis • Maintaining plant, spares and equipment across a range of Association sites. This includes completing monthly stock audits to ensure adequate levels or parts/materials/equipment are maintained and readily available for repairs. Ensure asset lists are updated with live information • Carry out site inspections & audits to ensure Health & Safety/Compliance & quality/standards are met • Carry out internal works to void properties. Inclusive but not limited to painting, minor repairs, plumbing and void safety checks. • To liaise with, staff, and residents as required, to carry out any maintenance tasks ensuring high levels of customer service • To liaise with and ensure performance of external contractors • Carry out allocation & scheduling of work tasks to staff and external contractors. Produce detailed specifications through to quotation. • Review when required - reports, quotations & recommendations from external consultants/contractors, and advise/ liaise with Property Manager on best value • Ensure ways of working, processes, policies and procedures are understood and followed • Review & monitor external reports such as lifts, Legionella, Asbestos and plant room inspections and liaise with Property manager on recommendations and appropriate actions • To provide cover and advice for Facilities Assistants/maintenance staff when and if required • On a rota basis you may be required to be the Property contact for a given period as agreed by line manager • Any administration duties as required by your Line Manager • Any other reasonable duties as required by your line manager. General There may be occasions when the post holder may be required to work at any other of the YMCA TG sites/offices in line with service needs. • The post holder must at all times carry out his/her responsibilities with due regard to YMCA TG policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality, Safeguarding and Data protection Act. • All staff have a responsibility to participate in the YMCA TG Individual Performance Review Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for. • The above Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the service.