Operation manager jobs in pontypridd, rhondda cynon taff

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

Citizens Advice Rhondda Cynon Taf

Wales (Hybrid)

Salary £58,500 - £70,000 (based on experience)

Full-time

Permanent

Job description

Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.

As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.

Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.

If you are interested in finding out more about this opportunity, please download the job pack attached for further information.

We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:

● Hybrid working offered

● A flexible 37 hour working week

● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%

● Generous holiday entitlement

● Annual pay review

Closing Date: 19th May 2025

Provisional Interview Date: w/c 26th May 2025

The eoa exists to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy. With 800+ member businesses and a community of thousands of employee owners, we are the national voice for employee ownership in the UK.

Our refreshed strategy is focused on accelerating impact through people powered growth. We’re here to make employee ownership a mainstream business model choice—by expanding the sector, setting the standard for excellence, and building a connected, values-led ecosystem. We do this through sharp insight, high-impact advocacy, and a thriving member experience.

For founders and business owners exploring employee ownership, or for leaders and managers building Great EO businesses, the eoa offers tools, knowledge, experience and connection. We facilitate powerful peer learning, codify what works, and champion the stories that inspire others to choose EO.

Together with our members, we’re creating the conditions for employee ownership to thrive—seizing the political, cultural, and digital opportunities ahead. and this is where you come in.

As Director of Partnerships and Growth, you’ll be the driving force behind the eoa’s external influence and reach. you’ll lead our advocacy and external affairs strategy, build meaningful partnerships, and deliver powerful events programmes that accelerate adoption of Great EO. You’ll also shape the narrative—ensuring our insights, policy recommendations and thought leadership land with impact.

This is a high-profile, senior leadership role at a pivotal time for the EO community. It calls for someone with a track record in advocacy or external affairs, strong commercial acumen, and the ability to lead high-performing teams. It also needs a big-picture thinker - someone who can champion EO, influence change, and help us build a more inclusive, resilient economy.

If you’re excited about the opportunity to grow an economy that puts people at the heart of business, we’d love to hear from you.

Role Details

At the heart of this Director of Growth & Advocacy role is the opportunity to shape the external environment for employee ownership, champion the voice of our members, and lead high-impact strategies that grow both our reach and the sector itself.

You’ll lead on policy, advocacy, external affairs and events—crafting compelling narratives, building powerful partnerships, and delivering programmes that drive commercial sustainability and sector-wide change.

From shaping relationships with key stakeholders and securing strategic sponsorships, to overseeing the delivery of thought leadership, content, and events, you’ll ensure that the eoa is not just part of the national conversation—but leading it.

Your ability to influence, convene, and inspire will be critical to removing barriers to employee ownership and unlocking the potential of our £1.7m organisation to deliver even greater impact.

Join us on this exciting journey where your leadership will shape policy, grow influence, and contribute to our mission of unlocking the potential of people, businesses, and the economy through employee ownership.

This role is remote, however regular travel to our HQ in Brough and across the UK is expected.

Key Responsibilities

• Lead external affairs, collaborating with stakeholders to shape policy, advocacy and best practice that removes barriers and expands EO.
• Establish relationships and secure commercial partnerships and sponsorships, generating revenue to support advocacy, events, and sector growth initiatives.
• Engage key stakeholders to co-produce content that positively influence EO practice and policy and amplify the eoa’s voice in public affairs.
• Oversee delivery of an effective content strategy that delivers our commercial objectives and positions the eoa as the leading EO authority.
• Oversee events programmes, ensuring they drive knowledge-sharing, sector development, and commercial sustainability.
• Represent the eoa at industry forums, policy roundtables, and public affairs events, championing the employee ownership model.
• Collaborate with the Director of Membership & Operations to align advocacy efforts with member needs and engagement.
• Lead and develop high-performing teams, fostering innovation and delivering measurable impact across advocacy, policy, event activities.

Success in this role

Success in this role means having a positive impact on the growth rate, influence and adoption of great EO across the employee ownership sector. Strengthening and expanding stakeholder relationships, driving advocacy impact and securing commercial sustainability through a diverse mix of sponsorships, partnerships will also be indicators of success.

Key outcomes for the role

• Growth of the employee ownership sector. Measured by increased number of EO businesses, heightened sector awareness
• Strengthened corporate engagement. Measured by growth in strategic partnerships, corporate and government engagement
• Strong Commercial Sustainability. Measured by increased sponsorship revenue, secured long-term commercial partnerships
• Increased policy influence. Measured by policy recommendations adopted, increased government engagement
• Enhanced sector insight and intelligence. Measured by utilisation of high-quality data and insights for regular sector related content outputs.
• Development and adoption of best practice. Measured by creation, adoption and promotion of best practice across the EO network.
• Successful events programmes. Measured by iIncreased participation, sponsorship growth, positive feedback.

About you

• Proven expertise in advocacy, public affairs, or policy leadership, ideally within a business, trade body, or membership association.
• Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
• Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
• Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, and developing financially sustainable initiatives.
• Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
• Experience in event programme development, ensuring high engagement and sector impact.
• Passion for employee ownership and economic models that promote shared prosperity.
• Innovative, creative, and proactive in problem-solving and strategy execution.
• A confident and transparent leader who fosters collaboration and inclusivity through teamwork.
• Self-aware with emotional intelligence, resilience, and integrity.

Role Summary

• Contract: Permanent
• Hours: Full time, 37.5 hours per week
• Location: Remote, with regular travel to eoa offices and national events
• Salary & Benefits: £65,000 p/a + 7% Pensions. 30 Days leave + Bank Holidays.
• Reports to: CEO
• Management: TBC

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.

About you

Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?

Myeloma UK is looking for a motivated and pro-active Policy Officer to join our Patient Advocacy team within the wider Research and Advocacy directorate.  You will have experience of analysing, developing, and communicating policy issues, excellent communication and influencing skills and the ability to present findings and recommendations to a range of audiences.  The post holder will have excellent attention to detail and the ability to prioritise and work under pressure.

The successful candidate will be a highly regarded ambassador for Myeloma UK with a desire to continuously improve and to make a difference while working flexibility and using their own initiative.

Experience of public/patient engagement work, participating in government policy consultations and patient advocacy campaign work would be beneficial but not essential.

About the role

As the Policy Officer you will be part of the Patient Advocacy team who work to ensure that the patient voice is heard and acted upon by UK and devolved nations healthcare policy decision makers. You will support Myeloma UK’s ambition to deliver personalised medicine, such that every person living with and affected by myeloma and associated conditions has access to the best diagnostics, treatment and care services and quality of life experience.

Your role is vital to developing strategic approaches to UK health policy legislation and consultations to ensure that UK government and devolved nations healthcare policy supports the needs of people living with and affected by myeloma and associated conditions. 

You will support the Policy Manager to assess existing healthcare policies, regulations and legislation to understand their implications for myeloma-specific healthcare systems, providers and patients

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 12 May 2025 and interviews will be held w/c 19 May 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

CEASE (Centre to End All Sexual Exploitation) is seeking a highly organised, detail-oriented Administrative Officer to join our small but driven team.

In this pivotal role, you’ll be the backbone of our day-to-day operations, keeping systems running smoothly, supporting our mission to bring justice to survivors, and helping to expose the harms of a society where sexual exploitation is increasingly normalised. You'll need a can-do attitude, excellent organisational skills, and a creative approach to problem solving.

This is more than just an admin job, it’s a chance to be part of something bigger. Alongside your core responsibilities, you’ll have opportunities to deepen your understanding of the issues we tackle through training and learning sessions.

If you’re a strong communicator, tech-savvy, and passionate about making a real difference, we want to hear from you. Join us in creating a safer, more just world.

Apply now and help CEASE drive meaningful change.

Senior Accessibility Specialist
Reference: APR20257021
Location: Flexible in UK
Salary: £44,315.00 - £47,312.00 Per Annum
Contract: Permanent
Hours: Full Time, 37.5 hours a week – Flexible working pattens to be discussed
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Whilst we have a huge presence and influence in the conservation sector we recognise that our work is not reaching everyone. We need to enable more, and more diverse people to engage with and act for nature.

Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist. 

What’s the job about?

Our 2030 strategy commits the RSPB to becoming more relevant to the communities and supporters we work with by involving a more diverse range of people. Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist. Reporting to the Head of EDI, and as part of the EDI leadership team, you’ll hold close relationships with a wide range of stakeholders across the organisation. You’ll work collaboratively to support the transformation in behaviours and skills needed to make the RSPB a more accessible and equitable place for all.

The role does have flexibility to shape and innovate but will be focused on the continuation and delivery of two main priorities:

1. Working with our nature reserve teams to implement accessibility improvements that make our spaces more inclusive for Staff, Volunteers and Visitors
2. Working with Communications and Learning and Development teams, internal networks and other stakeholders, to deliver better experiences for our disabled workforce from the point they apply for a role.

Essentials:

• Experienced in delivering strategic accessibility interventions and influencing positive change at all levels of a large and complex organisation and the wider sector
• Personal commitment to making a tangible difference to accessibility with a focus on physical disability, sensory disabilities and neurodiverse people and communities.
• An advocate and practitioner of accessible design and clear communication
• Background and confidence in working with people with lived experience of access barriers and providing support and advice to organisations around accessibility.
• Comfortable to proactively challenge internal policy, practices and communications to better include marginalised groups. 
• Expertise on accessible communications, with experience working to improve standards of internal communications and co-designing engaging content for external communication
• Excellent interpersonal and influencing skills to role model and drive behaviour change across all areas of accessibility
• In depth knowledge of accessibility standards and best practise within the UK. Including: WCAG, social model of disability, universal design principles, access to work, reasonable adjustments and working application of the Equality Act 2010
• Significant experience of designing and delivering resources and training around accessibility in a range of formats to meet learner needs
• Strong internal and external stakeholder management skills, ability to recognise a build key relationships and influence at a sector level
• Sound understanding of intersectionality of disability and other protected characteristics and a good generalist EDI knowledge to inform specialist advice and guidance
• Strong and effective communication skills, with ability to influence leaders and mobilise other teams to act
• Strong written communication and digital presentations skills to communicate accessibility and disability inclusion to a wide range of audiences
• Analytical evaluation to inform and report on areas of focus and impact
• Awareness of project and process management to enable work to be planned and delivered to a high quality, on time and within resource capacity

Desirable:

• Experience or interest in accessibility in the Conservation section, nature or climate emergency
• Understanding of the intersectional context of race and gender equity within accessibility
• Practical experience supporting accessibility changes at visitor attractions
• Experience working in the Voluntary sector or in volunteering
• Experience of movement building or membership organisations

Additional Information

This role is available full time and permanently for 37.5 hours a week, but we welcome applications for those looking for different working patterns and are happy to discuss further with interested candidates.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

Closing date: 23:59, Wednesday 21st May 2025
Interviews will take place around the 18th and 19th of June.
Please note: We reserve the right to close this advert at any time.

Open briefings
If this sounds like the role for you and you'd like more information on what the day-to-day responsibilities are, or a chance to ask questions, please get un touch with EDI at RSPB to enquire about one of our open briefings.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

HR Advisor

Salary£32,000.00 per annum

LocationHome Based

Weekly Hours35

The Vacancy

Job Title: HR Advisor

Location: Home Based

Salary: £32,000.00 per annum

Weekly Hours: 35

Reference: YMC1095697

There’s a new opportunity for an experienced HR professional looking to make a real impact in a values-driven organisation! YMCA England & Wales is seeking an accomplished HR Advisor to join our national People Services team, supporting our operations across England and Wales.

In this field-based role, you'll act as a trusted HR partner to retail managers and teams, offering proactive and expert advice across a broad spectrum of HR matters. From employee relations and absence management to training delivery and change support, you’ll be integral in driving positive employee experiences and upholding YMCA’s ethos and people-first culture.

About YMCA England & Wales:

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

What you’ll be doing:

• Advising managers on employee relations issues including disciplinary, grievance, and capability cases
• Monitoring absence, conducting welfare meetings, and managing Occupational Health referrals
• Supporting store teams through regular visits, building relationships and trust
• Delivering training sessions to upskill managers and promote HR best practice
• Supporting HR projects, change initiatives, and data reporting
• Collaborating with the wider HR team and deputising for the Assistant Head of HR when needed

Who we’re looking for:

• MCIPD-qualified or equivalent HR experience, ideally in a retail environment
• Strong knowledge of employment law and HR best practices
• Confident managing casework with a fair, empathetic approach
• Excellent interpersonal and communication skills
• Highly organised, self-motivated, and able to work independently
• Willing to travel frequently (full driving licence required)

Join us and help shape the future of HR in a mission-led organisation that makes a difference to communities across the UK. If you’re passionate about people and want to bring your HR expertise to a cause that matters — we’d love to hear from you

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in the South, South West and South East of England, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

About Symphony Collective

Symphony Collective, a proud member of the Oasis Trust family, is dedicated to using the Arts, Academics, and Advocacy as tools to help people find and thrive in their purpose. We strive to uplift marginalized voices, particularly those from Black and Brown communities—who often find themselves underrepresented.

At the heart of our operations is Symphony Studios, the UK headquarters of Symphony Collective, envisioned as an “airport for dreams.” Launching in October 2025, Symphony Studios will offer a vibrant environment through:

 •  Academics: Providing  free music and core subject GCSE , mentoring, and a comprehensive study library to level the educational playing field and empower learners to achieve their academic goals.

 •  Arts: Featuring state-of-the-art music production studios, rehearsal spaces, and media creation facilities, we nurture creativity and cultural expression, enabling artists to develop and showcase their talents.

 •  Advocacy: Hosting impactful events such as our flagship Festival of Hope and leading campaigns focused on faith, justice, gender, mental health, and inclusion, we champion important social causes and foster meaningful change.

In all, we build platforms and create spaces that help you, you and I, you and us—to become.

> Role Overview

The Festivals & Events Producer curates and executes a range of Symphony experiences—from intimate worship nights to large-scale gatherings like “Tribe: Festival of Hope.” You’ll balance creative vision with logistical precision to produce memorable events that highlight the talents of Black, Brown, and LGBTQ+ communities.

> Key Responsibilities

• Event Curation & Production

• Develop concepts, run-of-show, and themes for festivals, conferences, and special events.

• Manage vendor relationships, scheduling, budgeting, and on-site logistics.

• Creative Collaboration

• Work closely with Symphony Arts, Academy, and Campaign teams to align programming with our mission.

• Ensure each event fosters joyful, inclusive spaces for participants of all abilities.

• Budget & Resource Management

• Monitor production budgets, negotiate contracts, and streamline cost-effectiveness.

• Coordinate staff, volunteers, and freelance crews on event days.

• Stakeholder Engagement

• Collaborate with artists, speakers, and community partners, maintaining continuous feedback loops.

• Conduct post-event analyses to refine future planning.

Qualifications & Experience

• Demonstrated track record in event production, ideally within a performing arts or social-impact setting.

• Strong project management skills, comfortable with 3 days/week schedule.

• Ability to create inclusive, accessible experiences for diverse audiences.

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in Scotland, the North of England, and Wales, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note that we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

A unique team of artists, performers, play specialists and fun-devotees, The Flying Seagull Project is dedicated to ensuring no childhood passes without proper play, big belly-laughs, and everyone feeling valuable. We work across the UK and internationally, sharing circus, music, art, dance and play experiences with children and communities facing the harshest crises due to poverty, war, isolation and illness.

We create safe spaces, either in our big top tent or an empty car park or wherever we can take over a corner, to ensure that every child feels safe, seen and special. The locations we work in include refugee camps, institutions, refuges, marginalised communities, hospices and community centres. What unites us is the energy, determination and commitment to creating genuine childhood joy for those starved of that basic right and making magical memories that can last forever.

Our UK-based, medium-sized charity is led by CEO Ash Perrin, with 6 core staff and a team of highly experienced crew and volunteers. We also have a Netherlands hub and a Norway hub, both with their own governance but all part of one global Seagulls team. We are a dynamic and friendly organisation, dedicated to delivering a huge impact with limited resources, and are looking for people who are driven and who share our mission.

The role

The Global Team Coordinator is a varied and essential new role in the charity that will combine all our people management functions, supporting our international delivery teams, our core team and our vital administrative functions. The central purpose of this role is helping us to engage, support, recognise and retain our most valuable asset: our amazing team of international skilled performers, volunteers and core team.

You’ll be responsible for all things people-related: from ensuring the right people are booked on, supported and looked after on projects; to helping us continually find and train an international, diverse team of new recruits; to establishing an engaging rewards and recognition programme to motivate and retain our fabulous people.

On a practical level, you’ll work closely with our Global Projects Coordinator, to ensure that all our projects across the world are properly staffed and that all our people’s transport, travel, accommodation and logistics are booked and in order; you’ll liaise directly with our delivery teams to ensure they are well supported, rewarded and retained; and you’ll liaise with our office and Senior Leadership teams to carry out relevant administrative tasks to make sure our international operational and booking systems and databases are perfectly organised and efficient.

At a cultural level, the role requires a confident, dynamic, personable and creative person who brings experience, energy and ambition. As a brand-new position, this role will also work closely with our CEO and with our Executive Director to trial new ideas and approaches to recruiting and managing an international, diverse team of people, and to cultivate the best environment for our team to flourish and achieve.

An exceptional people-person, with experience in administration, team support and management (although there are no direct line management responsibilities), you’ll be able to demonstrate excellent communication, organisation, collaboration and coordination skills.

Location: remote with occasional travel for meetings.
Reports to: CEO.

Responsibilities

Team coordination:

• Manage all team calendars, team bookings and team logistics for all global projects (except Norway and Netherlands national tours).
• Liaise closely with the Global Projects Coordinator to understand project requirements, booking relevant core and volunteer team on to every project (accommodating individuals’ particular disability, culture, religion, health or support needs).
• Book all team travel and accommodation on all global projects.
• Identify, recruit and arrange training for local team in international locations to join our projects.
• Liaise with our Norway and Netherlands hubs to ensure team scheduling and support is joined up across the global organisation.

Team recruitment and retention:

• Research, identify and network with international partners, colleges, universities, drama schools and youth organisations, to recruit and maintain an international, diverse pool of talented core and voluntary team to deliver our projects.
• Work closely with the CEO to run international recruitment initiatives, to identify and recruit a diverse, international pool of performers and volunteers.
• Organise and manage new core and voluntary training programmes around the world.
• Promote, manage and maintain a database of relevant non-performer volunteers to support the organisation’s core functions globally.

Team support and engagement:

• Develop and run a rewards and recognition programme to motivate all global team and volunteers.
• Carry out regular and appropriate team engagement activities and initiatives, to maintain excellent working culture and morale.
• Manage our team Wellbeing Programme for all our international core and volunteer teams.
• Identify and coordinate specific external training, to continually develop the teams’ abilities and professional skills.

General administrative tasks:

• Update and maintain global shared team calendars, relevant document logs and planning spreadsheets.
• Manage and update our global Client Management System, Salesforce.
• Manage, update and maintain all international core and volunteer team records and entries via our team booking system, Better Impact.
• Work closely with the Global Projects Coordinator, Executive Director and CEO to support with administrative tasks as required.

The ideal candidate

Dynamic, confident, friendly and creative, you will be an energetic team player, keen to build our reach and our capacity. Confident, with experience coordinating international teams, with fluent English and ideally at least one additional language, you will help recruit and look after all our team, maintaining an excellent working culture within the organisation.

Skills and experience

• A good level of demonstrable experience in administrative/logistical roles.
• Team management and coordination experience, ideally across multiple international locations.
• Excellent organisational skills and attention to detail.
• Project management experience including setting and meeting clear targets and outcomes.
• Digitally savvy with great IT skills.
• Knowledge of Better Impact or similar digital team management systems.
• Excellent people and communication skills.
• Strong interpersonal and networking skills.
• English-language fluent, and additional languages desirable.
• Willingness and ability to juggle multiple priorities and a varied workload.
• Self-sufficient, with a can-do attitude in a challenging and evolving environment.
• Comfortable working to targets, managing KPIs and delivering to deadlines.
• Commitment to The Flying Seagull Project’s vision, mission and values.

The Duke of Edinburgh’s Award is the charity that helps young people build lifelong belief in themselves, supporting them to take on their own challenges, follow their passions, and discover talents they never knew they had. Because when you prove to yourself that you’re ready for anything, nothing can hold you back.

Young people want to create a better future. With your help, they can.

Do you have the comms vision to keep DofE relevant, engaging and inspiring for young people? Can you tell our story in ways that resonate with different audiences? Are you a universally respected and respectful team leader? If so, we’d love you to apply to become our Head of Communications.

You will be responsible for delivering on shared strategic goals through compelling communications, externally and across our network of participants, staff, volunteers and organisations which offer the DofE. You’ll amplify the voices of young people, support relationships with funders and other partners, and continually promote the charity’s influence, reputation and brand profile.

The Head of Communications is one of two senior leadership roles in a wider Engagement team, which in December 2024 won Team of Year in the prestigious CharityComms Inspiring Communicator Awards. Working in partnership with our Head of Brand Marketing, you’ll build on that success, bringing a collaborative approach as we evolve our objectives and ways of working. You’ll play a key role as we mark DofE’s 70th birthday in 2026, then pivot to a new organisational strategy for 2026-31.

Critically, you will lead and shape the engagement of our network of almost 5,000 licensed organisations, 38,000 amazing volunteers and more than half a million participants, working closely with senior Operations colleagues. You’ll oversee staff communications, media and PR, and lead on corporate and crisis comms. Members of your team deliver our Youth Ambassadors programme and crucial support for DofE’s Fundraising and External Affairs.

We’re looking for someone who is versatile – able to switch between the big picture and the detail, with antennae equally alert to risks and opportunities. You’ll be an accomplished diplomat and influencer, with an ability to spot and make connections within and beyond the team. Given the breadth of the role, the successful candidate would ideally bring prior experience of different elements of the brief, together with proven experience of team leadership.  

How to apply:

If you are excited about the prospect of working for the DofE and believe you have the desired skills and experience to make a real success of this role, then we are keen to hear from you.

 If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

• Applications will close on: Sunday 18th May – Midnight
• 1st Interviews will take place: 13th and 16th June (to be held virtually via MS Teams)
• 2nd Interview will take place: WC 23rd June (interview will be in-person at the London Office)

​The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.