30 Operation officer jobs near Birmingham, West Midlands

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Citizens Advice Coventry
Coventry 16.6 miles
£42,000 - £48,000 per annum

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The Fishermen's Mission
Birmingham 1.12 miles
£35,000 per year
The purpose of the role is to support successful, compliant service delivery to the charity’s clients.
Citizens Advice Bromsgrove and Redditch
Bromsgrove 12.69 miles
circa £37,000
Starfish Services Limited
Cannock 15.22 miles
Unpaid role, expenses paid
Fantastic opportunity for a registered nurse looking for a new challenge working for a charity supporting adults with learning disabilities
Lord Leycester Hospital
Warwick 19.13 miles
£80 - £90 a day (for up to 3 days per week)
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Citizens Advice Coventry
Coventry, West Midlands 16.6 miles
£42,000 - £48,000 per annum
Permanent, Full-time
Job description

An exciting opportunity for an Operations Director with excellent change management and leadership skills to join Coventry Citizens Advice (CCA) and ensure the effective delivery of free, independent advice services to the people of Coventry.

About the role

As Operations Director, you will play an instrumental role in the provision of a continuous high-quality service, ensuring that a ‘client first’ approach is always taken. You will be responsible for managing resources, developing effective service delivery mechanisms and maintaining a high standard of operational procedures in line with our membership and regulatory requirements. You will work closely with the Project Managers identifying operational risks and overseeing the management of their areas of responsibility.

An experienced manager, you will create a positive and supportive working environment in which equality and diversity are championed, dignity at work is upheld and staff are empowered and motivated to be as effective and agile as possible within their roles. You will be directly involved in the management of HR procedures as well as people and performance management and reviews.

About you

We are seeking an individual with exceptional leadership skills and an understanding and keen interest in CCA’s work, aims, principles and values. You will have demonstrable experience of change management in a complex organisation along with the ability to inspire a team with an open and honest approach.

A strong communicator and collaborator, you will maintain effective working relationships with existing and new partners, funders and networks and support the CEO in identifying relevant new contract opportunities and associated bid writing.

You will have demonstrable experience of budget and contract management as well as an understanding of the commissioning environment in national and local government.

About us

CCA is a progressive organisation that has been able to continually innovate and develop new services for over 80 years.

We embrace equality and diversity and encourage people from underrepresented groups to apply. We have equality and diversity champions within the organisation and we are proud of our diverse workforce.

In the last 12 months during the pandemic, we have helped 8,749 people presenting with 28,956 issues and helped secure £7,298,409 financial gains which clients either did not know about or had not accessed before. The world has changed considerably and so have we. We have accelerated investment in our ICT infrastructure ensuring that our workforce can work flexibly and revised our service delivery model to ensure that we are flexible in the way we deliver our services and can effectively meet the changing needs of our clients.


We offer a friendly working environment with an excellent benefits package that includes:

  • Flexible working arrangements
  • Work placed pension scheme
  • Health & Wellbeing services provided through Occupational Health
  • Fees paid for membership of relevant professional bodies
  • Regular professional development

How to apply

If you’d like to find out more about this opportunity, please visit our website to download the recruitment pack and apply.

Closing date: 9:00am on 1st June 2021

Interviews will be held on the 16th June 2021.

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Posted on: 11 May 2021
Closing date: 01 June 2021
Tags: Project Management,Operations
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