Operation officer jobs in Charing cross, greater london

Date posted: 15 June 2026

Salary: £41,641 with excellent benefits

Contract type: Permanent, full time

Hours per week: 37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.

About the Health Foundation
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.

The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.

Our values
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI Strategy.

About the role
The Governance Officer will work closely with the Head of Governance to support the effective and efficient functioning of the board of governors, its committees, the Foundation’s subsidiary company, Medtrust, and other aspects of corporate governance. The role sits within the Company Secretary’s team, which is responsible for the Foundation’s governance, compliance, risk and assurance processes.

The post-holder will provide high-quality secretariat and governance support, helping to ensure that agendas, papers, minutes, forward plans, governance records and key meetings are accurate, timely and delivered to agreed standards. They will also support governance meetings and events, maintain governance systems and registers, assist with policy and regulatory compliance processes, contribute to governance learning and effectiveness work, and provide administrative support to the People Forum.

Deliver high-quality governance and secretariat support for the board and its committees, including agendas, papers, meeting support, minutes and forward planning. This will include providing the secretariat for at least one committee and supporting the Head of Governance with the effective administration of the overall governance structure.
Plan and coordinate in-person, hybrid and virtual governance meetings and events, including board meetings, committee meetings, governor information sessions, awaydays and board dinners.
Maintain accurate governance systems, records, trackers and registers, supporting transparency, compliance and effective governance assurance.

Support the operation of governance frameworks, including policy reviews, delegated authority processes, declarations of interest, hospitality and gifts, governors’ grants, and regulatory filing requirements.
The successful candidate will have experience of supporting senior managers, governors, trustees or committee members; excellent organisational skills; strong written and verbal communication skills, including accurate minute-taking; and confidence using tools such as Microsoft Office, Acrobat and Teams to support governance or administrative work to a high standard.

How to apply
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.

If you would like to apply, please submit your CV and answer the application questions below. Please try to limit your response to each question to no more than 300 words.

1. Please tell us why you are interested in working for the Health Foundation and in this Governance Officer role.
    
2. Please briefly describe the experience, skills or knowledge you would bring to supporting effective governance, committee or senior-level meetings, and how would you build positive working relationships with senior stakeholders?
    
3. Please give a brief example of how you have organised information, records, meetings or processes accurately and efficiently in a previous role.

 
Our commitment to equality, inclusion and diversity
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us. We have identified three key areas to improving diversity. Our aim is to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.

Apply to join our team and let's work towards building a more diverse and inclusive workplace together. If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: Sunday 28 June 2026 23:59

Interview / Contact date: TBC

About the role

You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.

You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.

About you

We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.

You’ll be experienced in building positive relationships with colleagues and external partners alike.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£28,000 to £29,000 per annum if Sheffield based

£30,00 to £31,000 per annum if London based

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Friday 3 July 2026, 09.00am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Tuesday 21 July 2026

About us

At RSBC, we believe every blind young person should have the opportunity to live life without limits. We support young people to develop the confidence and skills they need to reach their full potential. Our work is driven by our core values: trust, energy, ambition and motivation.

About the role

We are looking for a highly organised and proactive Business and Operations Officer to support the smooth running of our College in a term time only role.

This is a varied and rewarding role where you will play a key part in student admissions, staff onboarding and day-to-day operations. You’ll be responsible for maintaining accurate student data through our MIS system, coordinating processes, and supporting colleagues across the College.

Working closely with the Vice Principal and Head of Business and Operations, you’ll help ensure our systems, processes and administration are efficient, accurate and impactful.

This role would suit someone who thrives in a busy environment, enjoys working with data and systems, and wants to use their skills to make a meaningful difference.

Key responsibilities

• Support student admissions, including coordinating assessments and preparing documentation
• Maintain and manage student records using the College MIS system
• Coordinate student onboarding and induction processes
• Provide administrative support for staff onboarding processes
• Act as a key point of contact for MIS systems, including supporting and training colleagues
• Produce reports, surveys and documentation for leadership and governance
• Support operational activities including facilities, health & safety and contracts
• Assist with financial administration including costings and reconciliations
• Take accurate minutes and support internal and external meetings

About you

You will bring:

• Degree (or Level 6) in Business, Finance, Mathematics or related numerical/operational discipline.
• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills
• Confidence working with systems, data and Microsoft Office
• The ability to manage a varied workload and meet deadlines
• A proactive, solutions-focused approach
• Strong interpersonal skills and the ability to build relationships

Desirable:

• Experience in an education, charity or administrative setting
• Experience using MIS or database systems
• Interest in supporting young people with additional needs

Why join us?

• Flexible working arrangements
• A supportive, values-driven organisation with real social impact
• The opportunity to contribute to life-changing work for blind and vision-impaired young people
• Employee Assistance Programme
• Perkbox benefits platform
• 3% employer pension contribution

Purpose of the job

The Operations Officer provides vital administrative and operational support across UK Youth, helping ensure our people, systems, and workplaces are set up for success. You will play a key role in keeping day-to-day operations running smoothly and ensuring teams have the tools, resources, and information they need to work effectively.

Working closely with the Head of Operations, you will take responsibility for core operational processes including systems administration, facilities coordination, cross-departmental events and compliance support.

This role strengthens the foundations that enable UK Youth to deliver for young people in the long term by supporting strong systems, effective ways of working, and a positive workplace environment.

Why work at UK Youth?

UK Youth exists to widen the reach and deepen the impact of youth work and outdoor learning, so that every young person has someone who believes in them. Our vision is a society that backs every young person - through each spark, struggle and success.

As the UK’s national infrastructure body for youth work, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.

We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning. Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come

Key responsibilities

IT & Systems

• Manage the day-to-day relationship with our IT support partner, including monitoring support tickets, approving change requests, and escalating issues to the Head of Operations where required.

• Support the maintenance and monitoring of IT equipment in collaboration with our IT Support Partner

• Maintain our IT asset register; be responsible for ensuring all IT equipment is accounted for and organising its safe distribution.

• Maintain and improve UK Youth’s SharePoint and MS Teams sites and channels, ensuring efficient organisation, accessibility of information and compliance with information and data protection policies

• Support operational improvement projects, including process automation e.g., use of Microsoft Forms and Power Automate to streamline and automate internal workflows such as onboarding, approvals, and data collection.

Office Management

• Serve as the primary point of contact for all London office facility needs, liaising with landlords, contractors, suppliers, and cleaners to ensure the workspace remains safe, functional, and well maintained.

• Manage staff building access and oversee the use of UK Youth’s storage facility, ensuring secure and efficient use of space.

• Manage and maintain the room booking systems, ensuring availability, access, and efficient use of meeting spaces.

• Manage departmental shared inboxes, general phone lines and post, ensuring timely and helpful responses.

• Coordinate purchasing and maintenance of office supplies and equipment, ensuring value for money and timely delivery.

Health & Safety

• Act as the main contact for Health & Safety within our London office, ensuring compliance with policies and procedures.

• Coordinate H&S inductions and site orientations for all new starters and maintain risk assessments, compliance logs, and required documentation.

• Maintain UK Youth’s risk assessment log and review schedule

• Support the collection, tracking, and reporting of organisational H&S compliance data, contributing operational reporting.

• Contribute to the development and documentation of standard operating procedures (SOPs), templates, and internal process playbooks.

Team Support

• Provide day-to-day administrative and coordination support to the People and Operations Team.

• Maintain departmental calendar, schedule meetings, and coordinate agendas, papers, and minutes.

• Lead logistics for key organisation-wide events such as our quarterly Town Halls.

Experience we're after

• Experience supporting operations, administration, compliance, or facilities within a busy organisation.

• Experience coordinating service providers, contractors, or suppliers.

• Experience supporting digital systems (e.g., Microsoft 365, SharePoint, Teams) and contributing to process improvements.

• Experience handling sensitive information and maintaining accurate, high-quality records.  

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 10th July 2026 at 23:59 (midnight)

Provisional Interview Dates: 21st and 23rd July 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.

Job Purpose:

• To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.

• To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.

• Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.

• Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.

• Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.

• Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.

• Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.

• Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.

• To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.

• To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.

We are seeking an enthusiastic and experienced Operations Manager to lead and empower a team of Operations Officers as we transition from Youth Without Limits to World Ready—strengthening our commitment to accessibility while preparing young people with the skills they need for life.
 

In this role, you will oversee a geographically dispersed team supporting a diverse and growing network of Licensed Organisations (LOs) delivering the Duke of Edinburgh’s Award (DofE). These partners include schools, colleges, charities, local authorities, youth organisations, and secure settings.
 

As a key member of the leadership team, you will drive performance, champion quality experiences for young people, and play an active role in delivering strategic priorities across the organisation.
 

• Lead, motivate, and develop a high-performing, remote team to deliver against SMART objectives and KPIs.
• Foster a positive, inclusive, and supportive team culture aligned with DofE values and behaviours.
• Oversee delivery standards, ensuring consistency, quality, and compliance across your team’s portfolio.
• Support your team to identify and engage new Licensed Organisations, particularly those supporting strategic growth and accessibility.
• Build and maintain senior stakeholder relationships across partner organisations.
• Analyse performance data and KPIs to drive decision-making and implement improvement plans.
• Oversee grant processes, including approval, monitoring, and evaluation of funded projects.
• Ensure effective delivery of training pathways across the network.
• Lead and support network engagement activities such as meetings and events.
• Collaborate with leadership colleagues to implement business plans and strategic initiatives.
• Contribute to national projects, innovation, and continuous improvement initiatives.
• Represent the organisation externally, staying informed on policy developments and sector trends.

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
 

The deadline for applying for this role is: 28th June - midnight 
 

1st  interviews will take place on: 6th July to be held via MS Teams
 

2nd interviews will take place on: 13thJuly - to be held in Person. 
 

If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.

We are looking for an experienced, thoughtful Operations Lead to join our small,

purpose-led CIC. The Operations Lead is central to how Power & Integrity functions day-

to-day, supporting both the running of operations and the development of the systems

and processes that help us work more effectively as we grow. The postholder holds the

operational backbone of the organisation, providing trusted executive and

administrative support, coordinating our consultancy portfolio, supporting financial

processes, and strengthening the systems that allow our work to land reliably and on

time.

Working closely with the Co-Chairs, the Operations, Governance and Risk Committee,

our consultancy, impact and the finance function, the postholder combines hands-on

operational delivery with coordination across our consulting and wider engagements.

This is a varied, practical role suited to someone who enjoys constructing workflows,

anticipating needs, spotting risks early, and creating processes that allow others to do

their best work.

This is not a polished corporate operations role. We are a small organisation, still

evolving how we work, so this role would suit someone who enjoys building, shaping, and

improving systems over time, rather than stepping into something already fully formed.

The role carries responsibility for coordination, administration and reliable delivery. The

postholder enables and supports decision-making, governance and delivery, working

within agreed processes and escalating appropriately, and grows their scope over time.

We are seeking an outstanding Chief Executive Officer to guide First Step into its next chapter, following the announcement of the planned retirement of our current CEO after 11 years of dedicated service.

You join us at an exciting and transformative time. We are actively driving the organisation forward, focusing on long-term sustainability while ensuring we never lose sight of the families who rely on us.  We are looking for a CEO who shares our values, inspires others and can lead with vision, compassion and determination.

This is a hands-on, outward-facing role, leading from the front, championing First Step’s profile within the community and igniting the interest of existing and potential supporters and donors. You will need to:

• Inspire, energise and direct the First Step team of staff and volunteers, to consistently deliver outstanding support for families of children with special needs and or disabilities
• Foster a positive and proactive culture that embodies excellence and compassion at every level
• Shape and communicate a strong strategy and vision, ensuring that every aspect of our work aligns seamlessly with First Step’s objectives and values
• Actively seek out and embrace new possibilities to expand and enhance services, driving innovation to ensure the organisation continues to make a meaningful difference to the community

As we follow the recruitment requirements of Keeping Children Safe in Education we do require a fully completed application with a full education and working history with any gaps explained.  A supplimentary CV can also be provided for additional information, but not in place of a fully completed Application Form.

At First Step, safeguarding children and vulnerable adults is at the core of everything we do. Working closely with children, parents, staff, volunteers, and the wider community, we are dedicated to creating a safe and nurturing environment where everyone can thrive. Our team is vigilant and proactive to identify and address any concerns, and to follow our robust procedures whenever there is a belief that a child or vulnerable adult may be at risk of harm.

We are equally passionate about championing equality and diversity in our employment practices and the services we provide. First Step embraces inclusion, celebrating the unique perspectives and talents that each individual brings to our organisation. We actively encourage people from all backgrounds – regardless of race, gender, disability, age, marital status, sexuality, religion, background, or personality – to play a key role in building vibrant, sustainable communities. Our commitment is rooted in recognising and valuing the strengths diversity brings to our team and our wider community.

Please note: You will be required to undertake a Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act 1974, ensuring we maintain the highest standards of safety and trust.

We are looking for an Operations Assistant, to support the Executive and Operations team in administrative and travel support delivering campaigns to accelerate a fair phase-out of oil and gas in the UK. We have grown rapidly as an organisation over the last five years and are looking for a new member of the team to provide cross-organisational support as we head into the next phase of our development. We’re looking for someone with energy and enthusiasm to provide comprehensive executive support to the Executive Director, and support to underpin the smooth running and efficiency of our operations. It is a varied role that will suit a versatile and strong “generalist” who can handle complexity and is proactive and resourceful. You will work closely with the Executive Director and Operations Team across a wide variety of tasks and responsibilities.

The Garfield Weston Foundation is a well-established and highly respected grant-making charity, supporting a wide range of causes across the UK. With a long-standing commitment to improving the lives of those in need, the Foundation provides funding to charities working across areas including welfare, education, youth, community, environment, faith, arts, and heritage. Known for its collaborative and impactful approach, the Foundation plays a vital role in strengthening organisations and communities nationwide.

This is a fantastic opportunity to join a purpose-driven organisation at the heart of impactful grant-making. The role will play a key part in ensuring the smooth running of day-to-day operations, supporting internal teams and charities they support, and helping to maintain high-quality processes that underpin the Foundation’s work.

You’ll be at the centre of the organisation’s activity—providing hands-on support across administration, logistics, and operational processes—making a tangible difference to how the organisation functions.

Key Responsibilities

• Support the Head of Operations to ensure systems and processes run efficiently for staff and applicants
• Provide project support for technology improvements and development initiatives
• Proactively identify, troubleshoot, and resolve data and system-related issues
• Deliver training and provide ongoing systems support to the team
• Support system upgrades, including configuration, testing, and troubleshooting the grantmaking system
• Manage the database day-to-day, including processing decisions and payments, reporting, maintaining data quality, and ensuring GDPR compliance
• Maintain and review operational processes and procedures to ensure effective organisational functioning
• Oversee website management, stakeholder enquiries, and provide general operational support to colleagues as needed

Person Specification

• Experience in an administrative or operations-based role, ideally within a charity or not-for-profit environment
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication skills, both written and verbal
• Proactive and solutions-focused, willing to engage and support where needed
• High attention to detail and ability to maintain accurate records
• Comfortable working both independently and as part of a team
• Confident using Microsoft Office systems and/or CRM databases
• A genuine interest in the work of the Garfield Weston Foundation and the wider charity sector

What’s on Offer

• Salary: c£35,000
• Location: On-site, Mayfair, London
• Contract: Permanent, Full Time

How to Apply
We are partnering with The Talent Set on the appointment of this position. To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button. They aim to respond to successful candidates within 48 working hours.

Commitment to Diversity
The Garfield Weston Foundation is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and communities and are happy to make reasonable adjustments to support you throughout the recruitment process.
 

About the role

We’re looking for an experienced, highly organised Operations & Office Coordinator to play a central role in keeping our London office running smoothly and supporting our wider organisation.

This is a varied and hands-on role, with responsibility across office operations, governance coordination, and senior leadership support. You’ll be a key point of contact for colleagues and trustees, helping ensure everything runs efficiently behind the scenes.

Flexible working that works for you

This role is designed to be genuinely flexible.

• 21 hours per week, with flexibility over how these are worked
• We’re open to a range of working patterns (e.g. school hours, shorter days across the week, or compressed hours)
• Hybrid working, with two days per week in our London office

We aim to agree a working pattern that provides consistency and predictability, while fitting around your other commitments.

We particularly welcome applications from experienced candidates returning to work after a career break, including parents and carers.

What you’ll be doing

This is a broad and rewarding role with real ownership. You will:

• Support governance processes, including Board and Committee meetings and documentation
• Provide administrative and coordination support to the CEO and senior leadership team
• Maintain and improve systems and processes, with the opportunity to shape how things are done
• Coordinate IT support, equipment and asset management
• Coordinate logistics for meetings, events and travel
• Take ownership of the day-to-day running of the London office, ensuring it is organised, efficient and welcoming
• Act as the main point of contact for facilities, suppliers and office-related queries

About you

We’re looking for someone who brings strong prior experience and enjoys working in a role with variety and responsibility.

You will likely have:

• Experience managing or coordinating a busy office or operational environment
• Confidence working independently and taking ownership of tasks and processes
• Strong organisational skills and attention to detail
• Excellent communication skills, with the ability to work with senior stakeholders
• Good working knowledge of Microsoft 365
• A proactive approach and the ability to juggle competing priorities

Why join us?

• A genuinely flexible, part-time role designed to support work-life balance
• A supportive and collaborative working environment
• The opportunity to take ownership of a varied and important role
• The chance to contribute to an organisation delivering meaningful impact

About Farm Africa

Farm Africa is a leading charity working with smallholder farmers and small businesses in eastern Africa to improve incomes while protecting the environment.

We combine expert knowledge with practical solutions to create lasting change for farmers, their families, and the ecosystems they depend on.

How to apply

We encourage applications from people of all backgrounds and particularly welcome those returning to work after a career break.

More information about the role can be found on the jobs page of our website. 

Harris Hill is recruiting for a Head of Finance and Operations for this well-established Charity based in North London

• Location: North London
• Salary: to £65,000 per annum depending on experience  
• Hybrid working: 2 – 3 days a week is required at our offices.
• Working pattern: Flexible working hours, with home and office working
• Reports to: Chief Executive
• Direct reports: Senior Finance Officer 
• Key working relationships: Senior Management Team / Treasurer / Board of Trustees

Purpose of Role

The Head of Finance & Operations is a pivotal senior leadership role responsible for ensuring the financial sustainability, operational effectiveness and strong governance of the charity.

Reporting directly to the CEO and working closely with the Board of Trustees, Treasurer and Senior Management Team, the postholder will lead the charity's finance function whilst overseeing governance, risk, compliance, systems, facilities and business operations.

This is a hands-on role within a lean and ambitious organisation, requiring both strategic leadership and operational delivery. The successful candidate will play a key role in supporting organisational decision-making, strengthening infrastructure and ensuring the charity is well-positioned for future growth.

Key Responsibilities
 

Financial Leadership

• Lead financial planning, budgeting and forecasting processes
• Develop and manage cashflow, ensuring long-term financial sustainability
• Produce timely and accurate management accounts and financial reports for the CEO, Board and Committees
• Oversee the preparation of statutory accounts and manage the external audit process
• Ensure strong financial controls, compliance and fraud prevention measures
• Support the CEO, Treasurer and SMT with financial insight, analysis and scenario modelling
• Line-manage the Senior Finance Officer to ensure effective financial reporting and controls.
• Develop longer-term financial planning, cash flow and budgeting processes to help shape the future financial direction of the charity.
• Ensure adherence to financial policies, procedures, and fraud prevention controls.

Strategic Leadership & Organisational Planning

• Act as a key member of the Senior Management Team, contributing to organisational strategy and planning.
• Translate financial and operational data into clear, actionable insight.
• Support performance monitoring and organisational decision-making across the charity.
• Contribute to the development and delivery of sustainable growth plans.
• Drive a culture of continuous improvement and organisational effectiveness.

Governance, Risk & Compliance

• Lead the coordination of Board and Committee cycles, ensuring meetings are effectively planned and delivered.
• Oversee the preparation and collation of Board and Committee papers, working with SMT colleagues to ensure timely submission of reports.
• Maintain the governance calendar and ensure compliance with statutory and regulatory deadlines.
• Attend Board and Committee meetings as required, providing financial and operational insight.

Systems, Data & Information Governance

• Provide strategic oversight of the charity's systems, technology and data infrastructure.
• Lead systems improvement projects to enhance efficiency, reporting and user experience.
• Oversee the charity's CRM, finance systems and reporting platforms.
• Manage relationships with external IT providers and consultants.
• Act as the charity's Data Protection Accountable Person.

Operations, Facilities & Procurement

• Oversee office operations and facilities management.
• Manage supplier relationships and key service contracts.
• Lead procurement processes and ensure value for money across operational expenditure.
• Ensure operational policies, procedures and controls support effective service delivery.
• Support organisational resilience and business continuity planning.

Interim Director of Finance and Operations
London | Hybrid Working (2 days per week in the office)
3-6-Month Interim Assignment
£500-£600 per day

We are working with a respected UK membership organisation seeking an experienced Interim Director of Finance and Operations to provide strategic leadership across finance and corporate services during a key period for the organisation. 

Reporting to the Chief Executive and forming part of the Senior Leadership Team, you will lead Finance, HR, Membership, IT and Facilities, ensuring strong governance, operational effectiveness and financial sustainability.

Key responsibilities:

• Lead financial planning, budgeting, forecasting and reporting
• Provide strategic financial advice to the Chief Executive, Board and Committees
• Strengthen financial controls, governance and risk management
• Oversee year-end accounts, audit and statutory reporting
• Drive operational efficiency and continuous improvement across corporate services
• Provide leadership across HR, IT, Membership and Facilities functions
• Support organisational development, culture and staff engagement
• Ensure compliance across GDPR, health and safety and regulatory requirements
• Lead and develop a high-performing corporate services team
• Support the delivery of strategic priorities and organisational change initiatives

About you:

• CCAB-qualified accountant
• Experienced Finance Director, Director of Finance & Operations, COO or equivalent senior leader
• Strong track record within charities, membership bodies, professional institutes, Royal Colleges or other not-for-profit organisations
• Experienced in working with Boards, Committees and Trustees
• Broad corporate services experience covering finance, governance, risk and operational management
• Commercially minded with a hands-on and pragmatic approach
• Strong leadership, communication and stakeholder management skills
• Able to balance strategic thinking with operational delivery

Previous experience within a membership organisation, professional body or charity would be highly advantageous.

This is an excellent opportunity to join a purpose-driven organisation and play a key leadership role during an important period of organisational development and change.

London-based with hybrid working, typically requiring two days per week in the office.

Location: Fully remote with flexible working arrangements 

Salary: £51,500 FTE

Contract: This role is part time for 3 days a week (0.6FTE). 

Closing date for applications: 5th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

Screening calls: 16th/17th July

Panel interviews: 22nd July 

Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. 

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners. 

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder processes and systems, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Head of Operations to be responsible for supporting the Senior Leadership Team in the effective and efficient running of the Campaign and the coordination and development of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team, which also includes the Campaign Director, Director of Communications, Director of Programmes and Development, and will report directly to the Good Faith Partnership Operations Director. 

The purpose of the Warm Welcome Senior Leadership Team is to:

• Own and develop the Warm Welcome strategy, ensuring sustainability and delivery

• Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture

• Be accountable for significant decisions, challenges and risks.

The Head of Operations role will help to support and co-ordinate the work of the Senior Leadership team to be as effective as possible in achieving this purpose.

We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach. 

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

The role will be responsible for:

• Supporting and coordinating the Warm Welcome Senior Leadership Team to function as effectively as possible

• Supporting the Warm Welcome team to ensure that our 5-year strategy is delivered on time and to budget, including coordinating our annual workplan of activities against our strategy

• Developing our internal set up, processes and systems during a period of growth

• Overseeing the Warm Welcome financial, compliance and risk management

• Coordinating the Warm Welcome team growth, culture and performance

• Overseeing long term financial planning and forecasting for Warm Welcome

• Supporting the delivery of other Warm Welcome efforts, as appropriate

Person specification 

Strategy Oversight and Development

• Experience in coordinating workplans linked to a strategy to ensure that progress is being made and any areas of concern are identified and acted on quickly

Developing internal processes and systems

• Ability to create and develop high functioning, accessible systems for the whole team’s use

• Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised

• All candidates will need to be competent with CRM Systems, Google Suite and Microsoft Office

Financial, Risk and Compliance management 

• Experience of financial management, including budget setting, owning and developing budgets, and reporting processes

• Experience of overseeing risk management and mitigation within a team

• Experience of overseeing compliance i.e. reporting to the Charity Commission, reporting related to GDPR, developing and reviewing policies etc.

Team growth and performance

• Experience of line management, leading and developing high-performing teams, fostering a culture of collaboration and empowerment.

• A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working

• Experience of leading organisational growth, set up and design

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Please refer to the attached job description for full details.