Operation officer jobs in west wickham, greater london

The Work Rights Centre is looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients, providing efficient triage of cases, and to support the delivery of key projects.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and enjoys client-facing work in a diverse and agile team. We can accommodate hybrid work, and offer 28 days of annual leave in addition to a winter holiday break. 

The role

You will have the opportunity to make a true impact on people’s lives by acting as the first point of contact for clients, and leading the triage of varied enquiries. You will collect and record information about people’s cases, before they are allocated to one of our legal advisers in the Employment or Immigration team, and contribute to client-facing materials. You will also support the smooth running of the organisation by providing administrative and office support.

About you

We seek an enthusiastic frontline worker, who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has: 

• Two years of experience working in a client-facing capacity

• Experience collecting information, and setting clear client expectations

• Excellent written and verbal communication skills

• Excellent time management, demonstrating an ability to juggle multiple tasks

• Knowledge of, and empathy with, experiences of migrants and other vulnerable workers.

• Experience in triaging client enquiries or providing advice in a legal setting would be highly advantageous

Please download the job description for full responsibilities and complete person specifications.

How to apply

Please send your CV and Cover Letter by 29th June 2025  and don’t hesitate to reach out with any queries about this opportunity.

The Office and Services Coordinator (OSC) plays a vital role in ensuring smooth day-to-day operations across The Winch and Belsize Community Library. As the first point of contact, you will be responsible for delivering a warm and welcoming front-of-house experience for visitors, including children, young people, staff, tenants, and contractors. Your main responsibilities will include managing room hire bookings to ensure a positive customer experience, overseeing ordering supplies and managing equipment and handling queries, phone calls, and mail correspondence with professionalism. You will have general oversight of building maintenance and health & safety compliance, to create a safe, efficient, and wellfunctioning environment for everyone.

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

Location:  Hybrid working between the A+LUK Aldgate, London office and home

Salary:  £36,000 - £39,000 per annum

Contract: 12 months fixed-term contract and full-time

Closing date: 11.59pm, Sunday 15 June 2025

A great opportunity has arisen for a Research Operations Officer to join our research and innovation team in London. In this role, you’ll support the charity’s ambitious 5-year strategy, where we seek to accelerate progress in respiratory research and innovation by tripling public funding for respiratory research to £150 million each year and increasing our own investment in pioneering research and innovation.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Reporting to the Deputy Head of Research + Innovation, you’ll be at the forefront of shaping, developing and implementing our exciting new ‘Respiratory Leadership Academy’ (RLA). This aims to attract, develop and retain respiratory research and innovation talent in the UK, through funding, support, and networking for early career researchers. Your work will be instrumental in identifying the needs of early career researchers in lung research and supporting them to build successful careers.

You’ll have outstanding stakeholder management skills, inter-personal skills and the ability to engage and communicate with a wide range of individuals from different backgrounds and circumstances. A self-starter, you’ll have excellent organisation, prioritisation and time management skills, with keen attention to detail. You’ll have a degree in a relevant discipline or equivalent experience with a passion for, and understanding of, the academic research environment.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Grant Operations Manager
Great Ormond Street Hospital Charity
London/Hybrid with minimum 2 days a week in the office near Russel Square
12-month FTC
Full time with flexible working, 4 days considered (0.8)
Salary £46,674 (pro rata for part time)
Excellent benefits including 30 days annual leave, plus bank holidays, a flexible approach to working arrangements, access to enhanced pension scheme, life assurance, health and wellbeing schemes, employee assistance programme

Are you a grant management professional with experience of research governance, managing committees, and continuously developing, implementing and improving grant management processes?

Charity People are delighted to be working with Great Ormond Street Hospital Charity, a charity which stops at nothing to help give seriously ill children the best chance, and the best childhood possible, to recruit a Grant Operations Manager on a 12-month fixed term contract.

Every day, around 750 seriously ill children from across the UK arrive for life-changing treatments at Great Ormond Street Hospital (GOSH). At GOSH, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. GOSH first opened its doors in 1852 with 10 beds. Now, it's one of the world's leading children's hospitals and home to vital advancements in paediatric medicine and care.

Great Ormond Street Hospital Charity supports the hospital by funding groundbreaking research, cutting-edge medical equipment, child-centred facilities and life-changing support.

The Grant Operations Manager, part of the Impact and Charitable Programmes Department, will oversee the business-critical grant operations within the Grant Funding team. They will ensure there is robust decision making, effective processes to select and award the most impactful projects and programmes, and will enable the monitoring of outputs, outcomes and impact against the department strategies.

Key responsibilities

• Grant Governance and Compliance: Lead long-range grant governance planning for the team, oversee committees, review and refresh policies, ensure grant funding processes meet required standards, such as GDPR, and manage external audits.
• Grant Finances and Budgeting: Support setting and monitoring charitable expenditure and Grant Funding team budget, approve invoices, and maintain strong working relationships with finance leads at host institutions, the hospital and ICH.
• Grant Funding Team Operations: Support with the delivery of team business plans, implement KPIs for good grant management, and ensure effective support across the full grant lifecycle through team coordination and leadership.
• Grant Processes and Systems: Oversee grant processes from pre- to post-award, lead continuous review and improvements, support transition to new Grant Management System, and ensure accurate data storage and reporting.
• Grant Management: Ensure good processes are in place for grant funding elements of restricted funding, oversee use of special purpose funding, oversee accurate grant data to external partners.
• Line Management and Leadership: Deputise for Senior leaders as required, line manage two Grants Operations Officers and build relationships with stakeholders.

The ideal candidate will have strong experience in research and grants management, including research governance, project management, and supporting high-level committees. They will be highly organised, self-motivated, and able to manage competing priorities, with excellent communication and interpersonal skills to build trusted relationships across scientific, clinical, and research communities. A good understanding of charity sector fundraising, the UK medical research landscape, and the complexities of NHS-based research is desirable.

If this role appeals to you and you would like to be part of a team working towards a better future for seriously ill children, we would be delighted to hear from you.

How to apply

Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 9am Thursday 19 June with interviews scheduled to take place in person w/c 30 June.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

As the first Head of Operations, you will provide strategic oversight, work with staff to translate our strategy into actionable, measurable plans for efficient and effective work, which will enhance the impact for people in immigration detention.  Your management of the team’s operations will support our growth, resilience, and sustainability.

For futher information see the Application Pack

What they say about Medical Justice;

“What Medical Justice did was absolutely remarkable. They sent two specialists to see me in Harmondsworth and they did the most amazingly thorough job documenting all my scars. Then I got my medico-legal report which was over 40 pages long. They did thorough, professional work – there is nothing more that they could have done and ultimately this work got me out of detention.” – former detained person and Medical Justice client

“[Medical Justice] has strong characteristics and a highly respected reputation. It is regarded as principled, expert and evidence-based, tenacious in its casework and policy work, fierce and ferocious when needed and brave in the way it speaks truth to power.” – fellow non-governmental organisation

“Medical Justice has an outsized impact for its size – it is highly effective and the team is absolutely terrific, which is all the more impressive in the difficult political context.” – Medical Justice funder

Informal online information sessions

An opportunity to ask questions about Medical Justice and its work as well as about the Head of Operations role ;

12.30-1.30pm Thursday 22nd May

12.30-1.30 Thursday 5th June

Thrombosis UK is a small but impactful health charity focused on raising awareness, funding research, and supporting education around venous thromboembolism (VTE). With a team of just three staff and a dedicated Board, we are entering a transitional period and are seeking an Interim CEO to ensure smooth day-to-day operations and provide hands-on leadership while we recruit a permanent CEO.

This is a practical, sleeves-rolled-up role ideal for someone who is comfortable managing a small charity and supporting both strategy and admin. You’ll work closely with staff and trustees, maintain momentum across our programmes, and support stakeholder and beneficiary engagement. Fundraising and marketing experience are a plus.

While this is an interim post, applicants will be welcome to apply for the permanent CEO role when recruitment begins.

The deadline for applications is Monday 7th July 2025 by 9 AM CET.

Location: London, minutes from Old Street Station

Location type: Hybrid

Reporting to: Chief Executive Officer

Manages:  5

Annual salary:  £85K - £95K GBP

Contract type: Permanent

Working hours: Full-time (35 hours per week)

Candidate level: Director

Background

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict.

Purpose of role

MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation’s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required.

Responsibilities

Strategy, vision and leadership

• Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security.
• Advise the CEO and SMT on financial planning, legal, governance and related policy matters.
• Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs.
• Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical financial and operational matters at governance meetings.
• Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation.
• Lead on the development of MAP’s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation.
• Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility.
• Maintain continuous lines of communication, keeping the CEO informed of all critical issues.
• Lead cross-organisational projects in line with organisational strategy and direction.
• Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach.
• Represent the organisation externally, as necessary, in areas under the COO’s responsibility.
• Deputise for the CEO as required.

Team development/leadership

• Oversee, direct, and organise the work of the finance and operations teams.
• Create a high-performing team that is ambitious and passionate about MAP’s vision.
• Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
• Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery.

Operations

• Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures.
• Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees.
• Ensure strong financial controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation.
• Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise.
• Provide analytical support to the CEO and SMT including development of internal management reporting capabilities.

Profile

Person specification

• Recognised professional accounting qualification (e.g. ACCA, CIMA, CIPFA, ACA) or post-graduate business degree mandatory.
• Minimum 10 years’ experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation.
• Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations.
• Proven track record of success facilitating progressive organisational change and development within a growing organisation.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Bring strong mentoring and coaching experience to a team with diverse levels of expertise.
• Entrepreneurial team player who can multitask.
• Superior management skills: the ability to influence and engage direct and indirect reports and peers.
• Self-reliant and results-oriented, with good problem-solving skills.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP’s Board of Trustees, and staff.
• Ability to operate as an effective tactical as well as strategic thinker. 
• Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt.
• Passion for MAP’s mission and commitment to MAP’s values.

Terms and conditions

This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.

An offer of employment will be subject to satisfactory references and social media checks.

An applicant’s pack is also available on request.

The deadline for application is Monday 7th July 2025 by 9 AM CET.

 Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

IPSO – the Independent Press Standards Organisation – is the regulator of most major digital and print publishers in the UK. We are a high-profile organisation with a clear and important purpose: to protect the public and freedom of expression by upholding high editorial standards. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.

We are recruiting an Operations Manager to join our committed, collaborative and dynamic team.

As Operations Manager, you will help us to maintain tight and well-designed financial and risk management controls across the organisation. You will also provide efficient and effective management of strategically important projects. You will have an excellent opportunity to develop experience across a variety of areas, in the context of a challenging and interesting strategic environment.

About the role

Reporting to the Chief Executive and working closely with the Chair and other members of the senior leadership team, you will help IPSO deliver on high-profile organisational priorities.

The role will balance a range of different types of work, including:

• Exercising significant autonomy to deliver on important, ongoing organisational priorities;
• Working closely with IPSO’s Chief Executive to maintain the organisation’s rigorous approach to finance, risk management and and procurement, with opportunities for training and development in this area;
• Supporting the effectiveness of IPSO’s operations by monitoring and reporting on progress against strategies and activity plans.

Role modelling a culture of professionalism, the Operations Manager will take an entrepreneurial and flexible approach to their work. They will enjoy engaging with colleagues to maintain high quality business practices, experiment with new approaches and find solutions to organisational challenges.

Key responsibilities include:

• Collating and sharing relevant, current and accurate information about IPSO’s finance and risk controls and supporting their implementation in certain areas;
• Monitoring and reporting on progress against strategies and activity plans;
• Overseeing the delivery of internal-facing priorities including learning & development and our strategy on inclusion and accessibility;
• Supporting the delivery of key strategic projects; and
• Supporting the work of the Chief Executive and Senior Management Team with operational activities, including preparation and presentation of reports for internal and external audiences.

You can see the full job description below

At the Alliance for a Cavity-Free Future (ACFF) we are dedicated to helping the billions of people worldwide suffering from untreated caries. This suffering disproportionately affects people from disadvantaged population groups and costs the global economy an estimated $245 billion USD.

We work for better oral health for all through a number of interconnected programmes including advocating at global conferences and meetings, local groundwork throughout 28 volunteer Chapters, designing and recommending better oral health policies for national governments through our Policy Labs and more.

We are looking for a freelance Director of Operations and Finance to work for an average of 4 days a week for a total of 180 days a year. They will be part of the senior leadership team alongside the Chief Strategy and Advocacy Officer and the Chair of the Board of Trustees.

Key Responsibilities

Leadership and Strategy

● Deliver our Operations and Finance KPIs as outlined in the Charity’s strategy; as well as being jointly responsible for the successful implementation of the full strategy.

● Lead and shape the Operations department, making sure it’s fit for purpose and maximising resources.

● Work collaboratively with senior management to maximise the success of the charity.

● Work closely and liaise regularly with the Chief Strategy & Advocacy Officer

● Work closely with the Chair of Trustees to ensure sound charity governance and compliance with HMRC and OSCR regulations.

● Ensure sound risk management strategies are in place.

● Manage the finance and operations input to grant bids and negotiation meetings.

● Liaise with external solicitors for advice to the Board.

● Project and logistics management, e.g for events and meetings

Finance

● Set and manage the charity’s annual budgets, supporting senior management in the process

● Report regularly on the charity’s finances, tracking the charity’s income, expenditure and reserves, and liaising with the Board of Trustees.

● Oversee the Charity’s bookkeeping and payroll; input journals as needed and closely monitor cashflow.

● Manage the end of year accounts and audit process, liaising with the external accountants.

Operations, IT and Data

● Manage the office and future office needs

● Manage the technology and data strategy, keeping staff tech secure and up to date, and acting as key liaison with third parties

● Be responsible for upholding our data privacy obligations. Work in partnership with senior management and charity lawyers to ensure GDPR obligations are followed, data security and use of data for internal and external reporting

● Oversee the efficient usage of our database, systems and key platforms (including Xero, Wordpress, Microsoft Office Suite) ensuring we are collecting and analysing relevant data in line with our goals to grow income and impact, ensuring proportionate resourcing and training

● Leadership of ad hoc Operations as required.

People Management

● If needed, oversee the recruitment of new staff, coordinating the process managing the staff journey including inductions, staff surveys, annual reviews, and exits.

● Oversee the communication with and distribution of work with freelancer and contractor staff.

● Maintain our policies and staff handbook, researching and writing/updating policies as required.

About you

Essential Criteria

● Must have a comprehensive knowledge of relevant systems, processes, policies, and procedures involved in the effective management of not-for-profit organisations.

● Demonstrable experience of financial management including, but not limited to, budget creation and reprofiling, forecasting, financial strategy, payments and invoicing, reconciling cashbook and bank accounts, VAT submission, and working with accountants on annual accounts.

● Requires possession of, or ability to quickly acquire specialist or professional knowledge of dental caries, and engagement in appropriate professional activities to keep knowledge base and skills up to date and develop them further.

● Ability to communicate effectively with a global stakeholder base.

● Ability to influence the strategic direction of the organisation and collaborating on the development and implementation of global impact strategy.

● Able to decide own pattern of work, manage own workload and resources.

● Requires the ability to use own judgement, creativity and initiative to resolve complex problems (for which an immediate solution might not be clear).

● Able to take both collaborative and independent decisions that have implications on their own work and that of others and have global, complex and long-lasting impact.

● Ability to advise others on recommended actions, including the creation of guidance documents and training procedures as well as introduction of new policies.

● Able to act independently in order to adapt the service offered based on research and investigation of the needs and requirements of stakeholders

Desirable Criteria

● Have an understanding of international development and sensitivity for ensuring appropriate and effective relationships are built across cultural and geographic barriers.

● Experience running communications campaigns using social media.

● Experience with Xero finance management software.

● Experience with Microsoft 365, especially Excel, PowerPoint and Word.

Applications

Please apply by submitting a CV (no more than two A4 pages) and Supporting Statement (no more than two A4 pages) addressing your suitability against the Essential and Desirable Criteria.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

 

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

 

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

 

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

 

Job Title: Finance and Administration Officer

 

Responsible to:               Finance Manager

Salary: £30,000 - £32,000 per annum

 

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time 5 days per week (35 hours per week) – Office based

Very occasional work outside normal working hours with time off in lieu. (Some occasional UK travel required.)

 

 

The package also includes

· 8% employer pension contribution

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

· Enhanced Maternity and other family friendly policies

About Us

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice. You can find out more about our work by visiting our website.

About the Role

This is a varied and rewarding opportunity for someone with strong finance and administrative skills. Working closely with the Finance Manager and Office Manager, you will support the organisation by:

· Processing donations, direct debits, Gift Aid claims, invoices and payment runs

· Maintaining accurate records using QuickBooks and Raiser’s Edge

· Supporting governance and operations: scheduling meetings, preparing agendas, taking minutes

· Managing office logistics: post, supplies, facilities

· Providing administrative support across finance and operations

You’ll play a key role in the smooth running of USPG’s finance and administrative functions, with opportunities to learn and contribute to an organisation with global impact.

About You

 

You will have at least three years’ experience in a finance and administrative role, with strong organisational skills and a high level of attention to detail. You will be confident working with numbers and have good written English and communication skills. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, and experience with finance systems such as QuickBooks, Sage, or Xero are essential.

Ideally, you will have experience working in the charity or not-for-profit sector, and familiarity with customer relationship management (CRM) systems like Raiser’s Edge would be an advantage. You should be comfortable working with people from diverse cultural and national backgrounds, and able to manage your workload effectively as part of a supportive team. A genuine interest in the work of USPG and alignment with our Christian ethos is essential for this role.

How to apply

Please see the attached Application and Equal Opportunties Monitoring forms.

Application deadline: 16 June 2025

Interviews: 23 June 2025.

Please note: Shortlisted candidates may be asked to complete a short test ahead of the interview

The Head of Operations will be part of the senior leadership team and support the CEO in the leadership, management and day-to-day operations of Sound Minds. They will deputise as required and make a significant contribution to strategic planning for the organisation, with a strong focus on operational activity. They will lead on all operational, health and safety, premises, IT, systems, human resources, governance, reporting and fundraising activity, whilst maintaining key relationships with external stakeholders.

Sound Minds is a creative place and the Head of Operations will need a passion for administration and organisation.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.