Operation officer jobs

About the Role

This is a dual-role position supporting both the Finance and HR functions of the charity. You will be responsible for maintaining accurate financial records, supporting budget management, and ensuring smooth day-to-day HR operations. This role is ideal for someone with a strong foundation in finance who is looking to broaden their experience in HR.

What you will do

Finance

· Post transactions into our accounting software, Xero, ensuring that everything is accurately recorded and coded.

· Process and record financial transactions, including invoices, payments, card payments and expenses, and organise a twice- monthly pay run.

· Perform bank reconciliations.

· Manage the accounts mailbox.

· Complete the quarterly gift aid claims.

· Support the Head of Finance and Resources with the completion of the monthly management accounts, financial reporting and budgeting.

· Maintain financial and other administrative records, e.g. fixed asset register.

HR

· Maintain up-to-date employee records and keep our HR Information System (Breathe HR) up to date.

· Support the HR Lead by producing monthly or quarterly reports from Breathe HR.

· Support recruitment processes including posting job adverts, scheduling interviews, obtaining references and assisting with onboarding and induction of new staff.

· Work with the HR Lead to ensure that HR policies and procedures are up to date and compliant with legislation.

· Organise mandatory training for staff and maintain training records.

· Support employee wellbeing initiatives and internal communications.

· Assist in the payroll process by providing accurate HR data to the finance team.

· Minute the People Committee meeting on a quarterly basis.

· Support for trustee meetings set up and diary management.

What you will bring to the team

· Experience working with accounting software, preferably Xero.

· Excellent numeracy skills and attention to detail.

· Good verbal and written communication skills to communicate with a diverse range of colleagues.

· Highly competent with the MS Office suite (particularly Excel).

· Experience of maintaining spreadsheets.

· Self-motivated and proactive approach.

· Excellent organisational skills.

· Ability to handle confidential information sensitively and with discretion.

Benefits

· Pension scheme with Scottish Widows

· Generous annual leave of 25 days’ holiday + three bonus days over Christmas and New Year + plus public holidays and your birthday off

· Employee benefits site with discounts on shopping, holidays and access to financial support

· Four wellbeing days a year

· A culture that is passionate about promoting equity, valuing diversity and working inclusively.

· All staff have confidential access to an Employee Assistance Programme.

· All-staff events and team days.

· Eyecare scheme.

· Access to discounted shopping.

· A culture of recognition and celebration.

Flexibility

Our staff who live in or near London operate on a hybrid model, working in our office within South Bank University (one minute from Elephant and Castle tube station) on Mondays and Tuesdays. Full-time staff work in the office both those days and at home the rest of the week, while part-time staff who live in or near London are required to work in the office on one of those days, and at home for the rest of the week. We also have staff outside London who are fully home-based. We would ideally like the Finance and HR Officer to work in the London office on either Monday or Tuesday (or both if they would prefer that) but we are flexible as to when in the week the remainder of the hours are worked, provided that there is a consistent working pattern each week.

Equity, Diversity and Inclusion

Working Chance values everyone as an individual – our employees and volunteers, our clients and all the other stakeholders we come into contact with in the delivery of our work. Harnessing difference creates a productive environment in which everybody feels valued, their talents are fully utilised, and organisational and personal goals are met. 

Safer Recruitment

Working Chance is committed to providing a safe environment for all those who work at and with Working Chance. The safe recruitment of all those who undertake work here is the first step to ensuring that we are fulfilling this commitment.  All positions at Working Chance are offered subject to the following conditions:

· Receipt of satisfactory references covering the last 3 years of your employment or voluntary work.

· A Basic Disclosure Check.

· Proof of your identity and that you are legally entitled to work in the UK.

Working Chance actively encourages and supports the employment of people with lived experience of the criminal justice system. We want to be representative of the people we are here for, so we prioritise lived experience when we recruit for new colleagues. Please see our Recruitment of People with Lived Experience Policy.

We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.

Responsibilities

Press

• Field enquiries from stakeholders including journalists and police forces
• Write press releases and media statements and share these when appropriate via digital & social
• Support the team with the rewards process and promotion
• Draft assets for press
• Be part of the on-call rota system currently 1 week in 7 (training and support provided)
• Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.

Digital

• Develop and update content for website news pages and social media platforms
• Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team

PR and Publications

• Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
• Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
• Manage external freelancers and agencies as needed to agreed deadlines and budgets
• To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
• Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.

Brand

• Ensure Crimestoppers consistent branding is used along with the style and tone of voice
• Manage on a weekly basis the brand inbox queries
• Extend the network of journalists both regionally and nationally
• Plan/create multi-media communications material

Experience

• Minimum 2 years experience working in media relations and PR or related fields (Essential)
• Client, journalist and/or supplier management (Essential)
• Experience of PR & Communications software (e.g. Vuelio) (Essential)
• Digital & Social Media experience (Essential)
• Excellent written communication skills online and offline (Essential)
• Strong organisational, time management and prioritisation skills (Essential)

If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.

To apply, please submit a CV and covering letter.

Do you care about improving local communities through the power of business, have good knowledge of the administration and management of a small charity, an eye for detail and the ability to manage a range of finance and IT systems? Heart of the City is looking for an experienced administrator with the ability to effectively manage a range of different systems and tasks, is comfortable working with senior stakeholders, and who can think analytically and solve problems.

Details of Job

The Systems and Administration Officer will be responsible for the effective running of Heart of the City’s systems and administrative processes, ensuring that digital tools are utilised in the most effective way, and governance, finance and business support processes are delivered efficiently.

The post holder will manage the delivery of key IT, finance, governance and administrative processes. This includes ensuring the legal compliance, effectiveness and security of cloud services and software used by the team, supporting the director with financial planning and administration and managing calendars, governance systems and general correspondence. The post-holder will also be a key contact point both internally and externally; this includes senior stakeholders on the Board of Trustees and Council of Members. They will also support the team with day-to-day office management and queries with software and cloud service usage, with a view to streamlining systems where possible.

Role - A strategic role, responsible for supporting, developing and maintaining effective partnerships to support the local VCSE sector and Redcar & Cleveland more generally. The post holder will also be the overall service lead (managing other team members), reporting to and working with the CEO in areas of quality, performance and service development.

Background (Summary)

Enhance is the newly funded VCSE infrastructure support service in Redcar and Cleveland made possible through the collaboration of a number of funders to fill a gap in local provision. 

Lloyds Bank Foundation, Rank Foundation, Redcar and Cleveland Borough Council, Tees Foundation and the Woodsmith Foundation have provided three years of funding and commissioned MVDA to develop and deliver a VCSE infrastructure service (Enhance) in Redcar and Cleveland.

Enhance will provide practical support to VCSE organisations based in the Redcar and Cleveland area who deliver services to local people and communities. 

The service model for Enhance is based on three key areas:

Improvement – Providing practical support through an information and advice service.  This will include for example advice on governance, funding, policy and practice

Growth - The development and delivery of a comprehensive training programme for all VCSEs in Redcar and Cleveland

Influence - Work to support the building and development of relationships; collaborative work across the VCSE sector and cross-sector partnerships

The service will be based in Redcar and Cleveland and will provide an outreach service in the more rural areas of the borough to ensure the services are accessible to all local VCSEs.

Full application pack available from: https://mvda.info//jobs/strategic-partnerships-manager-service-lead

Hybrid Working
Permanent, Full Time, 40 hours per week
Salary: £55,000 per annum

We are looking for a self-motivated and results driven Head of Finance and Administration to join World Horse Welfare in a newly created role reporting to the Director of Finance, IT & Administration, line managing three members of the Finance and Administration team.

In this vital role, you will ensure strong financial controls across all areas of the charity, manage income and expenditure, and lead on statutory accounts preparation, payroll, VAT, pensions, and tax compliance. As a key business partner, you will work closely with budget holders of all levels, providing data and analysis on the performance of charity operations, including the four Visitor Centres, to ensure excellent financial foresight and planning, as well as enabling the senior leadership team to make timely strategic decisions. You’ll also oversee governance responsibilities such as annual statutory filings, insurance, fleet management and reporting on the annual carbon footprint.

We are looking for a qualified accountant who has experience of charity finance at a similar level, an in depth understanding of charity VAT and experience running in-house payroll processes. You will have the ability to explain financial information and produce financial reports for a wide variety of audiences. High level of IT skills particularly around data manipulation and Microsoft Excel is essential. As a line manager to three members of staff, you’ll have previous experience in managing a team in a supportive and effective manner. Experience of a retail environment, familiarity with fundraising methods and regulations, and experience of finance system implementation is highly desirable.

The role is based in Norfolk and is currently a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK so the ability to travel occasionally is necessary.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking, and you will be expected to share these values.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, death in service of 4 x annual salary and a minimum of 31 days’ holiday (including bank holidays and mandatory shutdown between Christmas and New Year).

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Closing date for applications: Wednesday 2nd July 2025

The Volunteering & Recruitment Co-ordinator will be a key member of the HR & Operations Team at Richmond Borough Mind – a well-established and diverse mental health charity supporting the local community. With a workforce of approximately 50 staff and as many volunteers, our services include Counselling, Peer Group Activities, Mental Health Training, and Crisis Support.

We are looking for a motivated and experienced co-ordinator to help us nurture and grow our talented team of staff and volunteers.

A natural people-person, you’ll be a confident communicator with a strong instinct for matching individuals to careers, vocational pathways, and volunteer opportunities. Experience in the non-profit sector and an understanding of volunteering are desirable.

You will need:

• A background in volunteer co-ordination and administration within a charity, HR, or equivalent setting

• A solid grasp of employment law, equality, diversity and inclusion, and best practice in HR

• Excellent organisational and time management skills

• Strong interpersonal and communication abilities

• Confidence using a range of IT platforms including SharePoint, online meeting tools, cloud-based database systems, advertising portals, and desktop publishing software

Benefits of working with Richmond Borough Mind:

• Contributory pension scheme

• 25 days annual leave plus bank holidays (pro rata), rising by 1 day per year of service (up to 30 days)

• Additional 1 day of annual leave over the festive period (subject to Trustee approval)

• Flexible working

• Employee Assistance Programme (EAP) including free counselling and wellbeing app access

• Paid time off for medical appointments

• Training and personal development opportunities

• Staff away days and socials

• Access to resources and training through the Mind Federated Network
   

Richmond Borough Mind is committed to equity, diversity and inclusion. We welcome applications from all backgrounds, and especially from individuals with lived experience of mental health challenges.

Please note: only shortlisted candidates will be contacted. An Enhanced DBS check will be required for the successful applicant.

Director of Operational Services (12-Month FTC)

Hybrid – based from Birmingham
c. £90,000
Full-time, Fixed Term Contract (12 months)

Are you an experienced and values-driven senior leader with a track record of delivering high-quality services in regulated care environments? Do you thrive in fast-paced, multi-site operations where people are at the heart of everything you do?

We’re supporting a leading national charity to recruit an interim Director of Operational Services on a 12-month fixed-term contract. This is a key leadership role, responsible for ensuring that services are person-centred, high-quality, and compliant — and most importantly, that they truly change lives.

You’ll be leading a team of five Heads of Operations and a PA, working closely with senior colleagues across the organisation to deliver on strategic priorities, embed a culture of excellence, and ensure people with complex needs can live the lives they choose.

Key Responsibilities

• Lead and inspire regional operational teams to deliver safe, responsive, and person-centred services.

• Ensure services meet or exceed all regulatory standards (CQC, Ofsted, CIW, etc.).

• Drive a performance-focused culture grounded in values, inclusion, and support.

• Monitor and manage operational budgets, driving financial sustainability and identifying opportunities for growth.

• Champion innovation, technology, and service improvement to enhance independence and quality of life for those supported.

• Collaborate with colleagues across directorates to ensure strategic alignment and cross-organisational effectiveness.

• Represent the organisation externally and build trusted relationships with stakeholders, commissioners, regulators, and families.

What We’re Looking For

• Proven experience at senior leadership level in social care, specialist education, or the public/voluntary sector.

• Strong understanding of regulatory frameworks and a successful track record of multi-site leadership across diverse services.

• Skilled at managing change, driving innovation, and embedding service improvement.

• Comfortable working strategically while staying grounded in day-to-day operational realities.

• Excellent interpersonal and influencing skills with a collaborative, people-first approach.

• Experience working with commissioners, regulators, and other key stakeholders in the social care landscape.

• A commitment to inclusion, co-production, and safeguarding best practice.

This role offers a fantastic opportunity to join a forward-thinking organisation at a time of transformation and innovation. You’ll play a pivotal part in shaping services that genuinely empower people with complex disabilities to thrive.

Interested?

If you're an experienced interim or operational leader looking for your next challenge, we’d love to hear from you. Please get in touch for a confidential conversation or apply with your CV today.

Senior Finance Officer
Location: Office-based near Nine Elms, London
Working pattern: Part-time, 2 days per week on-site
Pay: £19.23 per hour plus £2.32 per hour holiday pay (equivalent to £35,000 FTE)
Duration:Temporary role for 8-12 weeks initially
Interview date: Week commencing 23rd June

We are delighted to be partnering with a creative, community-focused music charity to recruit a Senior Finance Officer to support their financial operations.

This is a pivotal role in a small team, responsible for the day-to-day financial management and operational bookkeeping of the charity, as well as contributing to longer-term planning and reporting. Following the recent opening of a second venue, including a performance space, recording studio, and café. \this role plays a vital part in ensuring robust and scalable financial systems across all areas of activity.

Key Responsibilities

• Prepare and maintain monthly management accounts for senior leadership and the Board
• Lead the budgeting process and maintain cash flow forecasts
• Oversee and carry out accurate bookkeeping, including:
  • Purchase/sales ledger management
  • Batch and individual payments
  • Bank reconciliations
  • Petty cash and credit card management
  • Processing invoices and receipts
• Manage monthly payroll submissions and liaise with accountants and pension providers
• Prepare and submit VAT returns and Gift Aid claims
• Maintain oversight of income streams including student payments, ticketing, and café revenue
• Support fundraising team with financial reporting for funding applications and reports
• Ensure compliance with financial policies, SORP, HMRC, and charity regulations
• Oversee fixed assets register and manage depreciation schedules
• Liaise with external accountants on year-end accounts for both the charity and its trading subsidiary

What We're Looking For

Qualifications and Experience:

• Qualified by experience, with a minimum of three years in a finance or bookkeeping role
• Previous experience in a charity, arts, or creative environment is desirable
• Experience preparing management accounts and supporting Board-level financial reporting
• Proficient in using accounting software, ideally Xero
• Strong working knowledge of payroll, VAT, and charity finance regulations
• Confident using Microsoft Excel and handling reconciliations, journals, and multi-source income

Knowledge and Skills:

• Clear understanding of financial controls, compliance, and reporting frameworks
• Ability to present financial information to non-financial stakeholders
• Experience overseeing or working alongside bookkeepers or finance assistants
• Familiarity with restricted/unrestricted funding models is desirable

Personal Attributes:

• Organised, detail-oriented, and highly reliable
• Strong interpersonal and communication skills
• Positive, proactive, and solution-focused
• Comfortable working independently within a collaborative team
• Passion for the arts, music, or community engagement work is a bonus

How to Apply

If you're available immediately and interested in this role, please send your CV as soon as possible, as we're reviewing applications on a rolling basis.

Closing date: Monday 23rd June, 9:00 am

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Senior Research Interpretation Officer

Permanent

Salary: £32,000 - £35,000 per annum, plus benefits

Full time – 37.5 hours a week 

London N1

We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.

Closing date: 5pm, Thursday 19th June 2025

Interviews:w/c 30th June 2025

Would you like to contribute to a unique research programme that plays a key role in advancing knowledge about cancer prevention?

An exciting opportunity has arisen to work on World Cancer Research Fund International’s Global Cancer Update Programme (CUP Global). CUP Global (previously known as CUP) is a unique, long-standing, and rigorous research programme that systematically gathers, analyses, and judges the strength of the global evidence on how diet, nutrition, physical activity and body weight affect cancer risk and survival. This work led to the publication of the authoritative Third Expert Report in 2018, which now needs updating in places to remain relevant and impactful. 

As Senior Research Interpretation Officer, you will be a valuable member of the Research Interpretation team and the CUP Global scientific Secretariat. Your core work will be supporting the management of CUP Global on a day-to-day basis to help deliver its main objective of updating the Third Expert Report. You will provide scientific input, administrative support, and help coordinate specific work areas of CUP Global.

We are looking to recruit someone who has a Masters degree in public health sciences, particularly nutrition and/or cancer research, and with a good understanding of epidemiological concepts. We are seeking someone with experience of writing scientifically, copywriting, editing and proofreading, with good attention to detail and with experience of reviewing and interpreting scientific research/literature. We require someone who can co-ordinate and manage projects, who can produce concise, well-constructed, written communications with the ability to present orally to various audiences in a clear and persuasive manner, and who can provide administrative support, including taking meeting minutes and writing professional emails. 

This is a permanent role within the Science and Policy Department at World Cancer Research Fund (WCRF) International. WCRF International is a not-for-profit organisation that leads and unifies a network of cancer prevention charities based in Europe, the Americas and Asia and is responsible for cancer prevention science, policy, strategic and operational direction to the network charities. 

Application Details:
If you are interested in this role/s and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. 

You must have current right to work in the UK. 

Please note: Your cover letter should demonstrate your understanding of our organisation and highlight how your skills and experience will make you a strong fit for WCRF International and the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for your interest in joining our special charity!

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. 

Support Line Officer
Location: SIA House, Milton Keynes, MK6 2HH – We offer hybrid working with the expectation of three days per week in the office
Salary: £30,000 per annum
Contract: 12-month fixed term
Hours: 35 hours per week, Monday – Friday

The Support Line Officer will support the delivery of the organisation’s Support Line service, responding to enquiries from service users, organisations and health care professionals across a range of topics related to spinal cord injury, and contributing to the provision of written information, including factsheets and articles for SIA’s bi-monthly magazine and website.  They will signpost to, and work closely with, other relevant services within the organisation and external partners.

Some key duties will include:

• Responding to all enquiries to the Support Line service in a prompt and efficient manner, and within the remit of its policies, procedures and practices.
• Providing information, support and advice to all service users using a range of recourses to find, interpret and communication the relevant information, liaising with appropriate outside agencies as and when necessary, in order to further research enquiries.
• Researching and exploring options and implications so that service users can make informed decisions.
• Supporting the Frank Williams Academy with the updating and development of new factsheets.
• Supporting the work of the Advocacy service, providing first line support for NHS CHC cases and referring to the service for more in-depth support.
• Supporting the work of the Support Network team, arranging appointments and referring callers when appropriate.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 23 June 2025, 10 am

Interview dates: 24 and 27 June 2025 at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Financial Controller (a charity committed to community transformation) 

Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks 

Salary:  £54,669 per annum (including London Weighting)

Hybrid: Some travel around the UK will also be required.

Financial Controller – Oasis Group

Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.

Why might you consider Oasis?

We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.

What will you do?

This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.

To be successful in this role, applicants will require:

· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.

· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.

· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally

· Excellent inter-personal and people management experience

What will you get in return?

· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.

· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.

· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.

· A competitive salary and workplace flexibility.

As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages). Please visit the Oasis Charity Jobs website. 

Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.

Completed applications should be returned by 9am on Friday 4th July 2025.

Interviews will take place in London on Friday 18th July 2025.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Full Time, 35 hours per week

Permanent

£ 58,150 per annum

Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps). 

In this new but key role you will be responsible for assisting the Senior Negotiating Officer to manage and support our stewards, safety and equality representative networks across Yorkshire and Humber region, advising them in providing individual and collective industrial relations support to members, working both in and outside of the NHS. You will also be expected to spend approximately 25% of your time, managing cases from across the UK, but predominantly from nearby regions.

The postholder will work in collaboration with other health trade unions across the region.

You will work with the CSP regional team to recruit and organise members, influence on local workforce issues and promote physiotherapy.

You will provide representation for members at disciplinary hearings, grievances and disputes with employers, and provide general advice and information to representatives and members on issues such as pay, terms and conditions, and employment legislation.

With significant trade union experience at a senior level, and an understanding of NHS structures and government policy on health, you will have excellent communication, negotiation, training and presentational skills, combined with a strong collaborative approach and a thorough understanding of, and commitment to, equality and diversity principles and the ability to put them into practice.

For an informal discussion about the role, please contact Jim Fahie, Assistant Director of Employment Relations and Union Services or Kathryn Armstrong, Senior Negotiating Officer for Yorkshire and Humber at Head Office.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please read about the CSP's values for further information on the website.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 19th June 2025

Interview date: W/c 7th July 2025, in-person at London Office

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

 
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. View our equity, diversity and belonging strategy on the website.

NO AGENCIES

Day to day responsibility for the delivery and organisational effectiveness of the charity’s services. You will

ensure we meet the expectations and needs of our service users, and manage the volunteer admin team who

support the running of the service. You will work alongside the Therapies Manager to coordinate and deliver a

growing service.

Key Responsibilities:

• Managing the referral, registration, bookings and waiting list processes for appointments and courses to

meet operational KPI’s and maintain a high standard of service user experience

• Working with the staff team to ensure resources meet demand for our complementary therapy services

• Managing and growing our enthusiastic and highly committed team of admin volunteers and enabling

them to provide excellent support to our service users

• Leading on maintaining and developing the service user database including writing and delivering

procedures, providing training and analysing data

• Carrying out office/facilities management duties and other administration, supporting the delivery of the

charity’s services, including correspondence

• Liaising with relevant organisations/stakeholders to maintain effective working relationships

Specific Responsibilities

1. Service management

2. Volunteer management

3. HR, Training and Development

5. Culture and values

6. Governance

Person Specification:

Required attributes

• Great multi-tasker who is accurate, pays attention to the detail and is not fazed by managing a variety of

tasks and people to get things done

• Ability to work both independently and as part of a team

• Previous line management experience with the ability to provide direction, ownership and engagement

to support performance

• A calm and flexible attitude to be able to cope with challenges, prioritise and deliver an outstanding

service

• Great interpersonal skills with the ability to network and work collaboratively with different people and

groups, and deal with people empathetically and resilience

• Must be fully IT literate (MS office) and able to use CRM systems, analyse data and produce reports in a

timely manner

Desirable attributes

• Project management experience

• Track record of successful service delivery management in public, independent or Third Sector

organisation, ideally a health or charity setting

• Previous experience of leading volunteers in a paid or unpaid capacity

• An understanding of complementary therapies

• Previous experience of supporting people with cancer and an understanding of cancer patient

pathways

Personal Characteristics

• Passionate

• Proactive

• Detail-Oriented

• Well organised

• Resilient

• Collaborative

• Empathetic

• Trustworthy

• Flexible

You must be legally eligible to work in the UK and pass our screening process, including the NHS’s DBS and

occupational health checks.

The role

The Digital Media Officer role provides support to Crimestoppers and Crimestoppers’ youth service Fearless, in creating impactful content and campaigns that empower people to speak up about crime.

You will be responsible for filming, creating, and scheduling organic and paid social media content, and as the face of Fearless’ social media platforms, feature in the content yourself. You will play a key role in shaping and driving forward Fearless’ communications strategy to ensure Fearless’ social media platforms remain relevant, engaging and supportive of Crimestoppers overall aims.

You will contribute to the development of Crimestoppers and Fearless national and regional campaign ideas, content and messaging and manage the execution and reporting of multi-channel communication activities. You will use data from campaigns, as well as insights from focus groups, to inform future projects.

What you'll bring

• Ability to think creatively and to communicate creative ideas to others. (Essential)
• Experience in designing and creating engaging and innovative content (including featuring in videos/audio) and campaigns for social media platforms or websites. (Essential)
• Excellent attention to detail and a good eye for design / visuals, ideally with expertise in software applications like Adobe Creative Suite, Microsoft Office, Canva etc. (Essential)
• Experience managing social media accounts and analysing engagement data to inform future content and campaigns. (Desirable)
• Excellent written and verbal communication skills; ability to present self professionally to internal colleagues, stakeholders, and clients. (Essential)
• Highly organised self-starter; persuasive, tenacious and perceptive. (Essential)
• Able to work effectively in a team and use initiative to manage and prioritise own workload. (Essential)
• Experience in communications or digital marketing/content creation. (Desirable)
• Knowledge of using web analytics. (Desirable)
• Knowledge of scheduling tools (Sprout Social, Hootsuite). (Desirable)