Operational director jobs in Birmingham

Vital Strategies is a global public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury, and death. We currently work in more than 80 countries, supporting data-driven decision-making in government, advancing evidence-based public health policies, and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include noncommunicable disease prevention, tobacco control, road safety, food policy, environmental health, and data for health. Our programs are concentrated in low- and middle-income countries and cities in Africa, Latin America, Asia and the Pacific. Please visit our website to find out more about our work.

We believe our programs are strengthened when they are developed and supported by people with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, color, religion or creed, gender, national origin, ancestry, actual or perceived age, physical or mental disability, veteran or military status, marital status, sexual orientation or any other basis protected by local, state, or federal laws. As such, our commitment is to promote equal employment opportunities (EEO) for those seeking employment.

Job Purpose:

Vital Strategies has experienced significant growth in both its programs and global footprint in recent years. As the organization continues to expand, it is essential that our people practices remain legally compliant, operationally effective, culturally responsive, and forward-thinking to support an increasingly diverse and distributed workforce.

We are seeking an experienced Global HR leader who will continue to build on our efforts to strengthen global HR operations and compliance. This is an exciting opportunity for a collaborative, culturally agile leader who is passionate about operational excellence, continuous improvement, and making a meaningful global impact. 

The Director, Global HR Operations and Compliance is a critical leadership role within the Human Resources function, responsible for advancing HR operational excellence, strengthening global compliance, and supporting the continued evolution of our people practices. With seven global offices and Employer of Record (EOR) arrangements in thirteen countries, this position provides strategic leadership and oversight for Vital's global HR operations, compliance framework, and employee services, ensuring consistent, efficient, and legally compliant HR practices across all locations.

The Director will lead the development and implementation of inclusive policies, procedures, and best practices; provide guidance on global employment actions and employee relations matters; support workforce expansion into new countries; and oversee global compensation, benefits, and HR governance programs. This role is responsible for identifying and mitigating employment-related risks while ensuring a positive employee experience and operational consistency across diverse jurisdictions.

Reporting to the Vice President, Global HR, the Director partners closely with organizational leaders, HR colleagues, legal counsel, country offices, and external partners to strengthen HR infrastructure, optimize systems and processes, and enhance the organization's ability to manage a global workforce effectively. Success in this role requires deep global HR expertise, strong judgment, cultural sensitivity, and the ability to lead change while balancing organizational standards with local legal, cultural, and operational requirements.

This job opportunity may be based in the UK, Switzerland, or Kenya. Vital Strategies will offer a competitive salary based on local market benchmarking. Additional locations in Europe and Africa where Vital Strategies is operational may be considered. The applicable salary ranges for the hiring locations are:

• UK: £110,000- £120,000
• Switzerland: CHF 120,000 to 140,000
• Kenya: KES 14,000,000- 18,500,000 KES

Duties & Responsibilities:

Global HR Operations - 

· Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices.

· Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments.

· Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance.

· Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office.

· Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff.

· Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs.

· Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee.

· In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management.

· Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training.

· Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget.

· Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships.

· Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices.

· Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”.

· Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness.

· Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity.

· Partner with HR and operational leaders to ensure HRIS data accuracy globally, establish effective governance processes, and support local teams in maintaining timely and accurate employee records.

Compliance - 

· In collaboration with Legal and VP HR, ensure that HR processes, policies, recordkeeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines.

· Oversee policy, process and procedure documentation to ensure consistency, accessibility, and compliance across the organization.

· Conduct spot checks to employee files to ensure audit readiness and compliance; and provide training to HR team members responsible for maintaining documentation.

· Ensure compliance with the Vital global data retention policy for employee data and HR documentation.

· Identify and proactively mitigate HR operational and compliance risks through strong controls, monitoring, documentation practices, and partnership with local offices.

Employee Services - 

· Coordinate the development and maintenance of HR programs and tools, including policies and procedures, SOPs, manuals, management guidelines, and other HR infrastructure to support business units, proposals, and projects.

· Ensure all offices and employees hired through EOR arrangements have access to an HR Help Desk or equivalent support structure with timely communication, responsiveness, and follow-up.

· In consultation with the VP HR and General Counsel, and in coordination with HRBPs, manage complex employee relations matters in a balanced, fair, and objective manner using appropriate counseling, investigative, intervention, and mediation techniques.

· Serve as an internal consultant and facilitator to managers and employees in resolving employment and performance-related issues in collaboration with HR business partners as appropriate.

· In collaboration with the Director of Talent Management and HR Country Teams, ensure timely delivery of training to managers on HR operations, policies, systems, and practices; and support clear communication of Vital HR business practices to employees globally.

· Foster a service-oriented HR culture that emphasizes responsiveness, partnership, trust, consistency, and practical problem-solving across all global offices.

Qualifications:

Education - 

· Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.

· Professional HR certification such as SHRM-SCP, SPHR, CIPD, or equivalent international HR certification preferred.

Skills & Abilities - 

· Strong knowledge of global HR operations, employment practices, compliance requirements, and HR infrastructure across multiple countries and regions.

· Demonstrated ability to balance global organizational standards with local legal, cultural, and operational needs in diverse international environments.

· Strong relationship-building, influencing, and partnership skills, with the ability to establish trust and credibility across global offices and with leaders at all levels.

· High degree of diplomacy, cultural sensitivity, discretion, and sound judgment when managing complex and sensitive employee and organizational matters.

· Ability to proactively gather, assess, and synthesize information from multiple stakeholders and environments to identify operational or compliance risks and support informed decision-making.

· Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously in a fast-paced global environment.

· Excellent verbal, written communication, and active listening skills, including the ability to communicate complex HR concepts clearly and effectively to diverse audiences.

· Strong analytical and problem-solving skills with the ability to use people data and metrics to drive operational improvements and business decisions.

· Service-oriented leadership approach with a focus on collaboration, responsiveness, practical solutions, and continuous improvement.

· Strong facilitation, training, and coaching skills for managers, HR teams, and employees.

· High level of integrity and ability to manage confidential information with professionalism and discretion.

· Strong technology proficiency and ability to leverage HR systems and tools to improve operational effectiveness, reporting, workforce analytics, compliance, and employee experience.

· Fluency in English required.

· Knowledge of global HR operational best practices and employment lifecycle processes.

· Knowledge of compensation, benefits, employee relations, performance management, and policy administration practices.

· Understanding of change management principles and organizational effectiveness practices in global organizations.

Experience Required:

· Minimum of 15 years of progressive human resources experience, including significant experience in global HR operations, compliance, and employee services.

· Demonstrated experience supporting a complex, multi-country or global organization, preferably within the nonprofit, international development, public health, or mission-driven sector.

· Experience partnering with global offices and navigating varying labor laws, cultural norms, and operational practices across regions.

· Proven experience developing and implementing global HR policies, procedures, systems, and operational processes.

· Experience managing HR compliance, audits, employee documentation, and data governance in international environments.

· Experience overseeing compensation and benefits administration across multiple countries and/or employer-of-record (EOR) arrangements.

· Demonstrated experience managing complex employee relations matters and conducting or supporting investigations in collaboration with legal counsel and HR business partners.

· Experience leading or supporting HRIS optimization, system configuration, reporting, and data integrity initiatives; experience with UKG strongly preferred.

· Experience using HR metrics and workforce data to support operational planning and organizational decision-making.

Working Conditions and Physical Requirements:

· The position may involve up to 10% travel to various international locations, depending on organizational needs

· Ability/willingness to work across multiple time zones

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

We are looking for someone who cares deeply about our ambitious plans, and who has the skills to manage large scale programmes, whilst also being able to independently take action to deliver operational tasks. 

Your work will be central to enabling our continued growth, directly supporting the development of strong partner relationships and shaping the experience they have across our programmes, so that they can deliver excellent outcomes for babies, children and young people.

Role Overview

We are looking to appoint three Programme Officers, who will be responsible for supporting programme delivery and programme operations at the Reach Foundation. 

We have 3 vacancies across our portfolios of work:

Role 1: Programme Officer (Leadership)

This includes our x100 programmes across the West, East, Yorkshire and Greater Manchester, our leadership programme with A Million Realities, and newly established place based leadership programmes for heads and executive leaders.

Role 2: Programme Officer (Cradle-to-Career)

This includes our Cradle-to-Career catalyst, foundations and leadership programmes (which are each distinct phases of our Cradle-to-Career core offer), our Accelerator programme, and a number of bespoke Cradle-to-Career catalyst programmes run directly for partner organisations. 

Role 3: Programme Officer (Educational Breakthroughs)

Helping to launch our newest strand of work, developing and growing ‘educational breakthroughs’ that enable all children to enjoy lives of choice and opportunity. This will include delivery of existing elements of our ‘breakthrough portfolio’ (Languages for All, developing mapping/ data tools to support local breakthroughs, re-imagining key stage 3 for Lift Schools) and supporting new clients as we begin partnerships with them. 

Each role has a distinct portfolio of programmes you will support, but the duties, skills and capabilities required for each role are aligned. We expect the three Programme Officers to work together closely to ensure consistency of delivery across our work, to share learning and to develop a community of practice. 

You will work closely with the Directors responsible for each programme, alongside our Events and Operations Officers, who work across all programmes,  to ensure our programmes are planned and delivered to a high standard. 

The role of the Programme Officer has three core areas of responsibility:

1. Programme Planning and Project Management

• Project manage multiple, simultaneous programmes across the portfolio with rigour. Work with other programme managers to embed consistent programme management across our organisation. 

• Work with the Events and Operations Officers to complete the annual calendar-setting process, setting event dates and key programme milestones. Ensure all events are appropriately staffed. 

• Utilise Asana to monitor project milestones, proactively identify off-track delivery risks, and lead status updates during programme meetings to ensure timely intervention.

• Champion the use of HubSpot (CRM) and set up progress dashboards alongside evaluation colleagues.

2. Programme Delivery

• Improve (or establish) processes that ensure that every participant on our programmes has a great experience from the moment they find out about us, to when they exit working with us. 

• Manage the main programme inbox, serving as the responsive, warm, and professional first point of contact for routine enquiries from participants and external partners

• Coordinate regular, high-quality programmatic communications (e.g. programme blasts or event invites) to keep participants informed and engaged throughout the year. You may author these, or work with others to ensure they are circulated in a timely manner.

• Ensure all programmatic data collection is in line with GDPR guidelines.

• Support in programme administration tasks, such as preparing papers for steering group meetings, taking minutes and circulating actions. 

• Actively participate in cross-organisational reviews, sharing delivery insights in order to improve the quality of our work. 

• Programme-Specific Deliverables: 

Participant Recruitment & Onboarding: Lead the end-to-end application and onboarding journey for new programme cohorts, including coordinating assessment or sign up windows, distributing welcome materials, and managing intake data. 

Coaching Offer Management: Act as the end-to-end operational lead for the leadership coaching offer, managing coach-matching logistics, scheduling, and tracking completion rates.

Contract and Agreement Tracking: Administer the distribution and tracking of Service Level Agreements (SLAs), ensuring signed copies are received prior to delivery. 

3. Stakeholder and Relationship Management

• Coordinate the operational onboarding of new bespoke partners, guiding both internal and external senior stakeholders through this initial phase

• Invest deeply in building strong, warm, and respectful relationships with senior external stakeholders across identified bespoke partnerships, acting as a point of contact for any queries and ensuring excellent customer service

• Develop strong relationships internally, particularly with Regional Directors or Breakthrough Project Leads , providing them with regular progress updates, risk assessments, and actionable recommendations ahead of key delivery milestones.

• Actively collaborate with fellow Programme Officers to share operational learnings, standardise delivery templates, and build a supportive internal community of practice.

Please review the attached Job Description for more details.

The Stuart Hall Foundation is seeking an experienced Operations and Finance Manager to support the effective financial, operational, and governance management of the Foundation. Working closely with the Executive Director, team and Trustees, the role plays a key part in ensuring the smooth day-to-day running of the organisation and its long-term sustainability.

About the Stuart Hall Foundation

Inspired by the life and work of the eminent scholar and intellectual Professor Stuart Hall, the Stuart Hall Foundation (SHF) was launched in 2015 by his family, friends and colleagues to continue his life’s work and build on his unique and distinct legacy by attending to the urgent political, social, and cultural questions of our time. Our mission is to popularise critical thought by supporting the creative and intellectual development of a new generation of artists, academics and activists who are dedicated to challenging issues of inequality through their work. We pursue this mission by equipping underrepresented practitioners with the learning resources and research opportunities necessary to shape and expand public debates on politics, history and culture. We fulfil our mission by:

• Creating Opportunities - offering artist residencies, commissions, scholarships, fellowships, and other opportunities to underrepresented people from a variety of backgrounds, disciplines, and geographic locations.
• Convening Spaces - creating digital and physical spaces for the public, our network of artists, researchers, activists and other stakeholders to exchange and generate ideas together.
• Developing Digital Resources - creating free-to-access digital learning resources that encourage critical thinking and interdisciplinary approaches to address contemporary political and cultural issues (across arts, academia and cultural activism).

Role Description

The Operations and Finance Manager will play a central role in ensuring the effective day-to-day running of the Foundation. The postholder will lead on governance, administration, finance, compliance and organisational systems, ensuring the charity operates efficiently, meets its regulatory obligations and has the infrastructure required to deliver its strategic objectives.

Working closely with the Executive Director, team, Treasurer, and Trustees, the Operations and Finance Manager will oversee financial management, governance processes, organisational administration and operational planning, while also supporting fundraising activities to ensure the Foundation’s long-term sustainability and effectiveness.

Required Experience and Skills

Operations, Finance and Governance

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.
• Understanding of charity governance and experience supporting Boards, Committees, or Trustees.
• Strong financial management experience, including budgeting and cash flow monitoring, invoice processing, payroll administration, project budget reconciliation, preparation of management accounts and financial reports, and coordination of year-end accounts preparation.
• Excellent attention to detail, with a track record of maintaining accurate records and ensuring compliance with organisational policies and procedures.

People and Organisational Management

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture.
• Ability to handle sensitive and confidential staff and organisational information.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines.

Communications and Digital Skills

• Strong written and verbal communication skills.
• Highly IT literate, with proficiency in Microsoft Office applications (including Word and Excel) and the ability to quickly learn and use a range of digital collaboration and organisational tools, such as Zoom, Dropbox, Notion, and similar software.

Personal Attributes

• Proactive and adaptable, with the ability to take initiative, prioritise tasks, and respond effectively to changing circumstances.
• Collaborative and personable, with excellent interpersonal skills and the ability to work effectively with colleagues, Trustees, stakeholders, suppliers, and partners.
• Passionate about organisational planning and supporting teams to operate effectively and efficiently.  

Desirable Experience

• Experience supporting grant management, fundraising administration, or donor reporting.
• Experience using cloud-based accounting software, such as Xero, to support financial management and reporting.
• Experience working remotely and managing priorities effectively within a distributed team environment.
• Interest in the work, legacy and impact of Professor Stuart Hall

 Application Process

To apply, please complete the online application form, available on the Stuart Hall Foundation's website.

As part of the application form you will be required to submit a CV (maximum two pages), a one-page A4 cover letter, and contact details for two professional referees.

We also encourage applicants to complete our Equal Opportunities Monitoring Form. This is optional and will not form part of the selection process.

The deadline for applications is 2nd August 2026 at 23:59pm. Unfortunately, we are unable to accept late applications.

Interviews will take place via Zoom on w/c 24th August 2026.

The appointment is subject to satisfactory previous employment references.

Diversity, social justice and access were central to Stuart Hall’s work in education and the arts, and are embedded in the Foundation’s values, programme and approach. The Stuart Hall Foundation is an equal opportunities employer and welcomes applicants from all backgrounds.

Head of Data (Interim)
£32.97 - £35.71 per hour
Remote
6-Month Temporary Contract
Full Time (35 hours per week)

A national charity is seeking an experienced interim Head of Data to lead its data function during an exciting period of development and transformation.

Reporting to the Director of Finance and Data Strategy, you will lead a team of five data professionals and play a key role in driving the organisation's data strategy, improving data maturity and embedding a data-driven culture across the charity.

This is a highly collaborative role, working closely with senior stakeholders across fundraising, marketing and operational teams to ensure data is effectively managed, governed and used to inform strategic decision-making.

Key responsibilities include:

• Leading the delivery of the organisation's data strategy and roadmap
• Developing and embedding robust data governance practices
• Managing and developing a high-performing data team
• Overseeing reporting, dashboards, analysis and insight delivery
• Driving improvements in data quality, integrity and accessibility
• Leading the ongoing development and optimisation of Microsoft Dynamics 365 CRM
• Managing workload prioritisation, demand planning and project delivery across the function
• Supporting fundraising and marketing teams with data insights to improve supporter engagement and campaign performance
• Championing best practice around GDPR, PECR and data protection

To be successful, you will have:

• Significant experience leading data operations, insight or CRM functions
• Strong experience with Microsoft Dynamics 365 CRM
• Previous experience working within the charity or not-for-profit sector
• Experience managing and developing data, insight or CRM teams
• Strong stakeholder management skills, with the ability to communicate complex information to non-technical audiences
• A sound understanding of data governance, GDPR and data protection best practice
• Experience working with fundraising data and supporter insight

Desirable experience includes:

• Customer Insights Journeys (CIJ) or similar campaign management platforms
• Audience segmentation and selection tools
• SQL, data modelling or analytics tools

This is an excellent opportunity for an experienced data leader to make an immediate impact within a purpose-driven organisation, helping to shape the future use of data and insight across the charity.

Please apply now for immediate consideration.

Head of Data (Interim)
£32.97 per hour
Remote
6-Month Temporary Contract
Full Time (35 hours per week)

A national charity is seeking an experienced interim Head of Data to lead its data function during an exciting period of development and transformation.

Reporting to the Director of Finance and Data Strategy, you will lead a team of five data professionals and play a key role in driving the organisation's data strategy, improving data maturity and embedding a data-driven culture across the charity.

This is a highly collaborative role, working closely with senior stakeholders across fundraising, marketing and operational teams to ensure data is effectively managed, governed and used to inform strategic decision-making.

Key responsibilities include:

• Leading the delivery of the organisation's data strategy and roadmap
• Developing and embedding robust data governance practices
• Managing and developing a high-performing data team
• Overseeing reporting, dashboards, analysis and insight delivery
• Driving improvements in data quality, integrity and accessibility
• Leading the ongoing development and optimisation of Microsoft Dynamics 365 CRM
• Managing workload prioritisation, demand planning and project delivery across the function
• Supporting fundraising and marketing teams with data insights to improve supporter engagement and campaign performance
• Championing best practice around GDPR, PECR and data protection

To be successful, you will have:

• Significant experience leading data operations, insight or CRM functions
• Strong experience with Microsoft Dynamics 365 CRM
• Previous experience working within the charity or not-for-profit sector
• Experience managing and developing data, insight or CRM teams
• Strong stakeholder management skills, with the ability to communicate complex information to non-technical audiences
• A sound understanding of data governance, GDPR and data protection best practice
• Experience working with fundraising data and supporter insight

Desirable experience includes:

• Customer Insights Journeys (CIJ) or similar campaign management platforms
• Audience segmentation and selection tools
• SQL, data modelling or analytics tools

This is an excellent opportunity for an experienced data leader to make an immediate impact within a purpose-driven organisation, helping to shape the future use of data and insight across the charity.

Please apply now for immediate consideration.

We're looking for a motivated, focussed and attentive operations professional to join our team, managing and maintaining the organisational processes of the charity. This is a one year, fixed contract role, with the aim of moving to permanent, subject to funding constraints.

Details

• Hours: Full-time (32 hours per week - Monday to Thursday) 

  • Working pattern: Four day work week (Fridays off)

• Benefits: 

  • Annual wellbeing budget

  • Professional development budget

  • Private healthcare with Vitality, including dental & optical cover

  • 9 paid sick days

  • Two-week December shutdown for the end-of-year period

  • Annual team retreat

    • All benefits are subject to passing probation

• Statutory inclusions:

  • 5% employer pension contribution

  • 24 days annual leave (16 + 8 bank holidays, annual leave based on 4-day week).

About Glitch

We work to ensure that internet technologies in the information ecosystem do not replicate or further discrimination to Black women and other marginalised people. We’re a Black-led, internationally-focused remote charity. 

We are a charity, which means we do research, policy analysis and policy influencing, as well as campaigning on tech-facilitated gender-based violence, algorithmic discrimination, platform governance and other technology-related harms impacting race and gender injustice.  Our advocacy work also covers what we describe as broader ‘societal and collective harms of technology’ by ensuring there are appropriate safeguards, governance and accountability in our core focus areas above. Our Programmes focus on education, literacy, accountability and resistance to algorithmic discrimination and injustice.

While we are not a frontline organisation, everything we do is on behalf of those excluded and ignored - specifically Black women and Black gender-expansive people.

Read our full strategy document to learn more.

Role Overview

The Operations Manager will be responsible for ensuring the smooth, efficient, and compliant day-to-day operations of Glitch, enabling the effective delivery and adherence to policies and regulation for the charity and team. The role holder will be the charity's data protection officer; they will meticulously ensure we remain fully compliant with all relevant charity regulations, maintaining our integrity and trust with regulatory bodies, funders and donors, and our supporters. This role will also serve as the Board Secretary, attending Board of Trustees meetings 4-6 times a year, taking minutes and managing the process of all documentation for the Board. As the Operations Manager, you will work closely with the Executive Director and our Finance Director in recruitment and hiring, finance and administration, and events support. This role requires some travel.

Our ideal candidate will have experience working with/in small, 100% remote charities; small SMEs; or, nonprofit or nongovernmental organisations. For this role, we are seeking candidates based in the UK, and they will need to provide evidence of their right to work in the UK.

As a charity working to ensure technologies do not replicate or extend discrimination of marginalised communities, we are committed to providing equal opportunities for employment on our team. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strongly encourage Black women and Black gender-expansive people to apply!

Our values: Accountable, Black feminist, Care-full, Radical, Thoughtful

Key Responsibilities

Operations management

• Oversee the charity’s administrative functions, including triaging the general inbox, scheduling team meetings and other ad-hoc administrative work in supporting the ED in running the day-to-day of the charity 

• Maintain and improve existing operational systems and processes including information systems

• Organising travel suppliers and task related to charity events

• Manage relationships with external suppliers and service providers across recruitment, finance and personnel

• Support the development and implementation of organisational policies and procedures

• Ensure that invoices, payments, and expense claims are received and reconciled on the expensing system.

Governance and compliance

• Ensure the charity complies with relevant UK legislation and regulatory requirements, keeping abreast of any changes or updates

• Support the Finance Director and Executive Director on the preparation of the end-of-year statutory accounts and independent examination process

• Ensure compliance with financial regulations and charity commission requirements

• Support the preparation of Board materials and Trustee meetings and Board activities

• Maintain accurate records and documentation, including sensitive and confidential files

• Ensure documentation is updated across our project management system: ClickUp, our expenses software, HR platform and travel platform

• Assist with risk management and insurance matters.

HR and Recruitment

• Lead on talent recruitment, leaning on our retained, legal team when needed

• Manage the onboarding process for new hires

• Manage HR functions, including maintaining personnel records, supporting recruitment and any other HR processes.

Person Specification

Essential qualifications and experience

• Demonstrable experience in a similar operations role for a small charity, start-up, SME, or philanthropic organisation 

• Excellent attention to detail and accuracy

• Strong project management skills, including the ability to plan ahead and intimate the next stage of tasks in projects

• Proactive problem-solving approach

• Comfortable and confident managing sensitive, high-importance charity governance documents

• Knowledge of operational management and administrative systems

• Outstanding organisational and time management skills.

Essential skills and attributes

• Understanding of UK charity regulations and reporting requirements

• IT skills, including experience using Xero, Google Suite and project management tools like ClickUp and Slack. 

• Strong interpersonal skills and ability to work collaboratively in a small team

• Commitment to our mission and values.

Desirable

• Experience with HR processes and systems

• Experience working with with Boards, including preparing agendas and taking minutes

• GDPR or ICO training or certification.

ProVeg International is one of the leading international NGOs working to transform the global food system, and is represented in 16 countries with over 270 staff members (a federated network of 15 legal entities). ProVeg faces major opportunities and challenges – empowering our highly dedicated and experienced long-term staff and new talent development and acquisition, the integration of AI, changing funding landscapes, and the growth of our global network, to name but a few. In our work, we are guided by our global TRUe values:

• Transformative: We aim high and design for lasting impact. We prioritise evidence over intuition, pivoting when data demands it, and embracing bold experimentation to create systemic change.

• Reliable: We build trust through accountability. We do what we say we will, or we communicate early and transparently when we can’t, always focusing on quality and respect.

• United: We win together. We actively break down silos, co-create across borders, and share knowledge freely because collective success is our only success.

The role as Head of International People & Culture combines strategic leadership with hands-on operational excellence. Together with the International Senior Talent Acquisition Manager and, when required, specialised external support, you will serve as a vital operational anchor and a trusted advisor to senior leadership. You will shape a united, inclusive, and thriving organisational culture while ensuring our people processes, international compliance frameworks, and global HR systems are robust, efficient, and employee-centred.

Job details:
 

• Reports to: Global CEO (might change to COO once that role is filled in 2027)

• Department: INT People and Culture

• Direct reports: International Senior Talent Acquisition Manager

• Key contacts: Senior Leadership Team, ProVeg Country Directors/leadership teams, International Heads of Departments, P&C leads in ProVeg Countries

• Working hours: 40 hours per week

• Location: Remote (We welcome candidates globally who hold permanent residency and can adhere to a working schedule that includes core collaboration hours of 10 am to 4 pm CET)

• Salary: Depending on location and experience (e.g. NL: €54-64k, UK: £46-60k, PL: zł 140-170k)

• Application deadline: open until filled

• Start date: preferably 01.10.2026

Key Responsibilities:

Strategic Leadership and Culture:

• Develop and implement comprehensive people strategies aligned with our global mission.

• Lead the strategic workforce planning, scaling and organisational growth and expansion of team and talent.

• Provide clear, operational, and strategic advice to executives, country directors, and department heads aimed at high performance, growth, development and progression opportunities, and talent retention.

• Serve as a trusted advisor to senior leadership, offering insights, reports, and data for informed decision-making.

• Work with Finance on annual staff budgeting and the Development department on funding applications and other people-related requests.

• Shape, sustain, and champion an inclusive, diverse, and open organisational culture.

• Collaborate with the Dutch works council of our European Regional Office to achieve mutually beneficial outcomes.
   

Operational Excellence and Systems:

• Own and continuously improve the day-to-day administration of our international employee lifecycle, ensuring smooth contract management, payroll preparation, and data accuracy.

• Lead the development of a scalable people operations infrastructure through effective use of technology, automation, and process design.

• Oversee and optimise our global HR systems landscape, with primary ownership of platforms such as Deel, Personio, and Leapsome.

• Manage and maintain compliant employment frameworks across relevant jurisdictions, supporting international entity operations and coordinating with external legal partners.

• Set and oversee the departmental budget.
   

Talent and Team Leadership:

• Lead, develop, and inspire our International Senior Talent Acquisition Manager, fostering a collaborative, supportive, and high-impact environment.

• Guide our international recruitment framework and employer branding efforts to attract purpose-driven talent.

• Execute strategies for employee engagement, workplace satisfaction, and global well-being initiatives.

• Lead and support employee relations efforts and strategic reviews.

Qualifications:
 

You bring:

• Extensive international leadership experience in a senior HR or generalist role, with a track record of driving success in mission-driven non-profit organizations of 50+ employees.

• Deep expertise in people operations, international employment practices, and cross-border labour law compliance.

• Hands-on experience implementing and managing global HRIS, payroll, or employer-of-record platforms, ideally including Deel, Personio, or Teamtailor.

• Clear capability to turn operational complexity into simple, structured, and scalable processes.

• Exceptional interpersonal and relationship-building skills, with the ability to foster trust and inclusivity across distributed, multicultural teams.

• Fluency in English with excellent verbal and written communication skills.

• University degree in human resources management, business administration, psychology, law, or an equivalent educational background.
   

Preferred:

• Practical experience working with European legal entities or works councils.

• Familiarity with AI tools and understanding of how AI can be used responsibly to increase efficiency and scale systems.

• Professional language skills in Dutch, providing the confidence to interface directly with regional authorities or local legal advisors.

• Familiarity with project management tools (we use Wrike).

Benefits of working with ProVeg:
 

• A strong organisational focus on personal development, with a designated training budget.

• Provision of a work laptop.

• Flexible, trust-based working arrangements and home-office arrangements.

• Career development support.

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!

• Depending on your location, there might be additional benefits.

Further Information

Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.
We also encourage all applicants to apply without a photo or disclosing their date or place of birth.

If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.

Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

Application process:

1. Screening of your application

2. Interview with People & Culture (30-40mins)

3. Job related trial task (~ 2 hrs.)

4. Second interview with the team (60mins)

Business Analyst

We’re looking for a collaborative and motivated individual to join our Digital, Technology & Data Services team as a Microsoft Dynamics 365 CRM Business Analyst.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: 000027 Business Analyst - Microsoft Dynamics 365 CRM

Location: Home-based, Nationwide UK. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £45,000 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 2 August 2026

Interview Date: TBC 

The Role

Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform. The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency.

The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long term value.

Key responsibilities will include:

· Working with stakeholders across the organisation to understand business processes, user needs and priorities

· Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development

· Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements

· Ensuring Microsoft Dynamics 365 CRM developments align with organisational strategy and deliver measurable business benefits

· Supporting continuous improvement of the Microsoft Dynamics 365 CRM platform, championing usability, efficiency and best practice

About You

You will:

· Have experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.

· Have strong skills in requirements gathering, analysis and documentation

· Be confident working collaboratively with both technical and non technical stakeholders

· Have experience translating operational needs into effective technical solutions

· Be organised, analytical and focused on delivering long term value for the organisation

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Analyst, Business Analyst, Data Analyst, Microsoft Dynamics, Microsoft Analyst.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Role Summary

Are you a master of organisation, a tech-savvy problem solver, and a meticulous editor all rolled into one? ProVeg UK is seeking a dynamic and proactive Business and Finance Coordinator to act as the operational engine of our team.

In this multifaceted role, you will be the ultimate "go-to" person, bridging the gap between daily administration, financial coordination, HR support, governance, and internal communications. You will ensure our UK operations run like a well-oiled machine—constantly researching and implementing proactive ways to improve our setups and optimising everyday workflows—allowing our team to focus on maximising our impact in transforming the UKs food system.

This isn't just a standard administrative role—you will also step up as our "Digital Champion," driving tech efficiency (including AI integration) across the team, while maintaining an eagle-eye view of UK compliance, data integrity, and financial health. If you thrive in a varied environment where no two days are the same and want to use your talents for a mission-driven cause, we want to hear from you.
 

Job Details

Reports to: Co-Director, ProVeg UK

Location: Remote (UK-based) with occasional travel for co-working and events

Hours: Part-time (28h/week) - 0.8 FTE

Salary: Pro-rated for a part-time role, based on a full-time equivalent of £32k (35 hours/week).

Contract: One year fixed term (possibility of extension afterwards)

Responsibilities

Finance & Board Administration

• Financial Oversight: Manage invoice creation, process team expenses, have a good understanding of our overall budget, and pull monthly budget reports from Sage for budget holders.

• Reporting: Prepare core financial reports for the board (budget vs. actuals, projections, cash flow charts) and support fundraising financial queries.

• Board Support: Coordinate quarterly board meetings, manage agendas/slides, take action notes (utilising AI tools), and track the risk and action logs.

Operations, HR & Governance

• HR Support: Manage employee onboarding/offboarding, set up equipment, update personnel databases, and prep monthly payroll, working together with our People & Culture team.

• Compliance & Governance: Ensure Companies House records, CIC documentation, insurance policies, and GDPR compliance are strictly up to date, supplier contracts management.

• Team Culture: Plan team-building events, manage co-working events, and coordinate team gifts and milestone cards.

Data Integrity & Digital Championship

• Digital Champion: Act as the internal expert for HubSpot and Wrike, providing staff training and sharing tips on leveraging AI for productivity.

• Data & Copy Editing: Maintain clean data entry in HubSpot (donations, donor tracking, reporting, supporting prospect research, following up on proposals), and serve as the team’s eagle-eyed proofreader for newsletters, reports, and proposals.

• Centralised Knowledge Wiki: set up and maintain an internal knowledge Wiki (Confluence), maintain up-to date information, assure everyone on the team has access to information they need

Support to Co-directors and PV UK team:

• Week-to-Week and Ad hoc support: preparing budget queries, business cases, liaising with the external provider for bookkeeping / accounting etc.

• Further support: creating monthly and quarterly reports in HubSpot

Qualifications

• Exceptional administrative skills to manage everything from HR onboarding and wellbeing scheduling to high-level Board preparation and Director support.

• A strong eye for detail to proofread and edit internal and external communications, ensuring different pieces of content meet grammar, tone, and branding standards.

• Ability to maintain meticulous data integrity in our CRM for programme and fundraising activities.

• Prepared to embrace being a ‘Digital Champion’, helping team members to learn and embrace platforms we use such as Wrike / Hubspot / Gemini.

• Organised and able to hold us to strict legislative timelines or important annual dates (e.g., filing of accounts / updating Companies House records).

• Good financial competency and confidence in liaising with People and Culture / accountants.

• An understanding of basic UK employment processes, Health & Safety, insurance handling, and corporate governance (e.g., Companies House).

When?

Application deadline: 21.8.2026

Start date: October 2026

Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget

• Provision of a work laptop

• Flexible, trust-based working arrangements and home-office arrangements

• Career development support

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• Enhanced maternity, paternity, shared parental, and adoption pay

• Employee Assistance Programme including counselling

• Access to 24/7 virtual GP Service

• Access to the Wisdom app with exclusive perks and discounts

• Compassionate animal companion leave

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
   

Further Information
 

Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.

We also encourage all applicants to apply without a photo or disclosing their date or place of birth.

If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.

Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

Application Procedure:

The recruitment process may include:

1. First screening of applications

2. Interview with People & Culture (30mins)

3. Job related trial task (~ 2 hrs.)

4. Second interview with the team (60mins)

External Affairs and Strategy Specialist

Location:  Home Based, Expectation of travel
Working Hours: 37
Contract Type: Permanent
Salary: £38,960.00 - £48,960

Flexibility in terms of hours and possible part time hours to be considered.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

As the External Affairs and Strategy Specialist, you will help shape Waythrough’s external influence, ensuring the organisation understands and responds to an increasingly complex political, policy and social environment. Working closely with senior leaders, you will support strategic decision-making, build key partnerships and drive campaigns and policy projects that create positive change for the people we support.

This is a home-based role with some travel required, including attendance at our joint All Party Parliamentary Group (five or six times per year), and service visits, team away days and wider meetings as required. . You will work closely with colleagues across the organisation, particularly the Communications team, to ensure our external voice is informed, impactful and rooted in lived experience.

Key Duties

• Monitor and interpret political, policy and sector developments, identifying emerging risks, opportunities and trends.
• Build strong relationships across Waythrough to identify subject matter experts and ensure external positions are informed by operational and lived experience.
• Lead and coordinate elements of national campaigns, maintaining momentum and working collaboratively with Communications colleagues to maximise impact.
• Brief senior leaders on external affairs issues and provide high-quality research, papers and recommendations to support organisational decision-making.
• Represent Waythrough at parliamentary groups, policy alliances, external forums and partnership meetings.
• Develop policy submissions, consultation responses, speeches, presentations and campaign materials.
• Build and maintain relationships with senior stakeholders, including parliamentarians, sector bodies and partner organisations.
• Ensure the voices of the people we support remain central to all advocacy, policy and campaign activity.

About You

You are a confident and proactive relationship builder who thrives in a complex and fast-moving environment. Working as part of a small team, and with support and coaching from the Director, you'll be comfortable seeking out expertise across the organisation, collaborating with a wide range of colleagues and influencing senior stakeholders.

You have excellent communication skills, a strong understanding of politics and policy, and the confidence to work closely with directors and executive leaders. You can balance multiple priorities while maintaining focus on what matters most, and you are motivated by ensuring that campaigns, policy positions and external messages are genuinely informed by the experiences and voices of the people we support. Above all, you'll bring initiative, curiosity and a willingness to get stuck in and make things happen.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year.

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

About Anne Health

Anne Health is a digital healthcare facilitator dedicated to trans+ and gender-diverse communities. We support the delivery of affirming, evidence-based care, including access to therapeutic and clinical support for patients across the UK and beyond. Our service is delivered by a team of independent wellbeing contractors, and we are now looking for an experienced, values-driven manager to support the team.

For more information, please visit our website.

The Role

As Wellbeing Services Manager, you will provide day-to-day support to a growing team of independent, contracted counsellors. Working closely with the Wellbeing Director, you will contribute to governance, protocol development, administrative coordination, and quality assurance across the service.

This is a role for someone who combines experience in therapeutic pathways and counselling governance and processes, with the leadership skills and technological confidence needed to thrive in a fast-moving, fully remote environment.

Key Responsibilities

Counselling practice

• Act as the primary internal escalation point for risk and safeguarding.

• Triage high-risk and complex cases and refer them to the counsellor best placed to support the client.

• Apply trauma-informed, gender-affirming approaches across all areas of practice.

Team support & development

• Provide day-to-day management and operational oversight of the counselling team, ensuring consistent standards of service delivery across the caseload.

• Coordinate admin support for counsellors.

• Coordinate scheduling and mentoring support for counsellors.

• Contribute to the onboarding and initial suitability review of new counsellors joining the Anne Health register.

• Support the Wellbeing Director in building a high-performing, resilient service culture.

Governance & quality

• Contribute to counselling governance processes, policy development, and quality assurance activity.

• Assist in refining, maintaining and improving standards across the wellbeing service.

Platform & technology

• Develop and maintain expert-level proficiency with Anne Health's internal platforms.

• Contribute to platform training and onboarding for other team members where needed.

• Use digital tools confidently to manage records, communications, and counselling workflows.

Person Specification

Qualifications & professional membership

• Minimum Level 4 Diploma in Therapeutic Counselling (completed); higher qualifications welcomed.

• Full BACP membership, or the UK equivalent professional body registration.

Experience

• Experience managing a team of counsellors, including providing internal oversight of service delivery, distinct from the formal clinical supervision counsellors hold independently as a condition of their professional registration.

• Significant, demonstrable experience in transgender and gender-affirming healthcare at a senior level.

• Proven ability to manage risk, safeguarding, and ethically complex presentations.

• Experience in a mentoring or counselling lead capacity.

• Familiarity with the unique needs of trans+ and gender-diverse people across a range of presentations.

• Applicants must have the right to work in the UK and must be based in the UK for the duration of their employment. This is an employed role and cannot be undertaken from overseas.

Skills & attributes

• Strong leadership skills with the ability to support and mentor others in a remote environment.

• Confident and competent with technology, including case management platforms and digital communication tools.

• Excellent written and verbal communication skills.

• Able to work autonomously and exercise sound clinical judgement under pressure.

• Committed to inclusive, affirming, and anti-discriminatory practice.

Desirable Experience & Specialist Skill Increments

The following qualifications and areas of experience are particularly valued at Anne Health:

• Trauma-informed practice or formal trauma therapy training.

• Hypnotherapy qualification.

• Neurodiversity experience or training (autism, ADHD, and related areas).

• Deeper knowledge of LGBTQ+ wellbeing, healthcare, or community support.

• Governance, service development and/or quality assurance experience.

What We Offer

• A meaningful role at the forefront of trans+ healthcare globally.

• A fully remote position with a supportive, inclusive team culture.

• Salary of £40,000 per annum.

• Remote working (work from home).

• 35-hour working week with standard Monday to Friday hours.

• 28 days holiday (including bank holidays).

• Pension contributions.

• Employee Assistance Programme.

• Access to Anne Health services for you.

• All equipment and software required for the role.

• The chance to shape and grow a specialist wellbeing service.

• Opportunities for CPD and professional development.

• The chance to be part of an organisation genuinely committed to accessible trans+ healthcare.

Applicants must have the right to work in the UK and must be based in the UK for the duration of their employment. This is an employed role and cannot be undertaken from overseas.

How to Apply

Submit your CV and a cover letter explaining why you're interested in this role and how your experience meets the requirements outlined above to our HR Portal Breathe. Files must be saved as PDF and labelled with your name and the role you are applying for.

Closing date: 5pm Monday 10th August

Interviews: Online w/c Monday 17th August

Start date: ASAP

Anne Health is committed to diversity and welcomes applications from all sections of the community. We particularly encourage applications from trans+ and non-binary people.

Principal Data Scientist

Remote (UK-based) | Full-time - £104,732 + benefits (including 4.5-day week and 11% employer pension)

Do your best work, for the right reasons.

We're looking for a Principal Data Scientist who can design, build, and champion advanced data science solutions that drive better decisions across Oak.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

��About the Role

You'll own the continuous improvement of our data science processes and systems: leading the design and deployment of predictive models and NLP applications at scale, setting responsible AI and data governance standards, and translating complex insights into compelling recommendations for senior leaders and cross-functional squads. You'll maintain specialist expertise across machine learning, and statistical analysis, and be a trusted authority—both within Oak and across the education sector.

You'll work closely with our Head of Data and Director of Engineering, contribute to organisational strategy, and partner with EdTech sector leaders, government bodies, and data analytics providers on initiatives that matter. The work is technically rigorous, high-impact, and grounded in a mission to make evidence-informed decision-making the norm in education.

��What You’ll Be Doing:

• Responsible for the continuous improvement across multiple data science processes, systems, vision and strategy.

• Lead the design, development, and deployment of advanced data science solutions, including predictive models and NLP applications, at scale.

• Design and implement responsible AI, data governance, and privacy standards across Oak's data science practice.

• Champion the role of data science in supporting Oak's mission, ensuring evidence-informed decision-making at strategic and operational levels by translating data science insights into product and business decisions.

• Maintain specialist expertise in data science and be an authority across Oak and more widely across the sector.

• As a member of the Oak Team, you may contribute to the strategy, planning and model the culture of the organisation.

• Work in cross-functional and product-oriented squads, translating complex statistical concepts for non-technical colleagues and presenting findings compellingly to senior leaders.

• Deputise for the Head of Data and take on other general responsibilities as required.

�� What we’re looking for

• 5+ years' experience holding responsibility for the continuous improvement of data science processes and systems, including designing and delivering data science products that create measurable organisational value.

• Extensive knowledge of statistical analysis, machine learning, deep learning, and natural language processing, with the ability to select and apply appropriate methods to complex problems.

• A track record of identifying and addressing ethical and privacy considerations in data science, including responsible AI, bias detection, and compliance frameworks.

• Proven experience scoping, designing, and deploying advanced data science solutions (predictive models, NLP applications) at scale, from conception through to production.

• Proven ability to translate complex statistical concepts for non-technical audiences and present findings compellingly to senior leaders and cross-functional squads.

• Experience working in cross-functional, product-oriented environments and influencing strategic and operational decisions through data science insight.

• A good understanding of education policy, the UK education system, and EdTech sector challenges (desirable, not essential).

The successful candidate will have a desire to contribute across all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.

• A 36-hour working week, with half-days on Fridays or every other Friday off.

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. 

If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.

We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You'll answer a few admin questions followed by some questions about your day-to-day work. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.

If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote Zoom interview.

We love giving feedback, so at the end of the application process, we'll share our assessment of your performance.

Interview dates: week beginning 3rd August 2026.

If this sounds like somewhere you could do your life's best work, we'd love to hear from you.

We're getting strong responses to our roles and we may close applications early. If you're interested, don't leave it too long.

We are an equal opportunity employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Lead a Team. Shape Lives. Help Build the Future.

At Where Next, we believe that adults with learning disabilities deserve more than simply being cared for. They deserve opportunities, friendships, purpose and the chance to achieve their potential. For over 40 years, Where Next has supported adults with learning disabilities to develop skills, gain confidence, contribute to their communities and lead fulfilling lives. Many of the people we support have been part of the Where Next family for many years, and the trusted relationships they build with our staff are fundamental to their wellbeing, development and happiness. As we enter an exciting new chapter in our history, we are looking for an exceptional Site Manager – Learning Disabilities to help lead one of our services.