Operational manager jobs

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for an effective, innovative and highly organised Executive Assistant to support our Chief Executive and help us drive forward our mission to empower people with learning disabilities and their families.

 About the Role

 · As Executive Assistant to the CEO, you’ll play a pivotal role in enabling effective leadership and governance across the organisation. You’ll manage the CEO’s schedule, communications, and stakeholder relationships, while also supporting the Board of Trustees and coordinating key governance activities.

· You’ll be a champion of digital tools, using AI and Microsoft 365 to streamline workflows, enhance internal communications, and maintain our SharePoint system. Your work will also contribute to fundraising efforts and donor engagement, helping us build strong external partnerships.

Key Responsibilities

 · Provide high-level executive support to the CEO, including diary management, correspondence, and project coordination.

· Organise and service Board and committee meetings, including minute-taking and governance administration.

· Support the Senior Management Team with meetings, reporting, and operational tasks.

· Oversee SharePoint and internal systems to improve collaboration and document management.

· Assist with fundraising events, donor communications, and wider organisational initiatives.

About You

 · Proven experience in a PA/EA role supporting senior leadership and Boards.

· Excellent organisational and communication skills.

· Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Teams, Excel, SharePoint).

· Experience using AI tools to enhance productivity.

· Strong understanding of confidentiality and data protection.

· Knowledge of the charity sector and governance requirements is desirable but not essential.

· Familiarity with AI tools like Microsoft Copilot, ChatGPT, or Notion AI

Why Join Us?

Centre 404 is a vibrant, values-driven charity committed to inclusion and empowerment. You’ll be part of a supportive team, with opportunities for training and development—especially in digital and AI tools. Evening and weekend work may occasionally be required, with time off in lieu provided.

Closing Date - Monday 22nd September 2025

Hybrid – based in a delivery hub, Cardiff, Swansea, Newport, Wrexham or Colwyn Bay with travel across Wales and the South-West. (Will be in a rota to provide support to staff at our main offices)

TMW-252

Are you a proactive, collaborative and compassionate individual with a proven record of delivering or supervising trauma-informed, strengths-based, and person-led services in community or justice context?  Do you have strong experience of acting as a safeguarding lead or first point of contact for operational delivery teams?

If so, join St Giles as a Team Manager, where you will supervise and coach practitioners delivering community-based services across Wales and the South-West of England, ensuring high-quality, trauma-informed, person-led support to children, young people, and adults facing disadvantage and risk.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will focus on supporting the delivery of trauma-informed, co-produced, and developmentally appropriate interventions across Poverty and VEX services.  You will be expected to build strong local partnerships with statutory and voluntary agencies, representing St Giles in regional networks and multi-agency forums, plus provide line management, supervision, and coaching to up to eight practitioners working across dispersed locations, which will also include acting as safeguarding lead for your team.

We will count on you to drive performance against KPIs, contractual outcomes, and quality standards, using data and client feedback to inform service development, and to support service reviews, audits, and quality improvement initiatives across both pillar areas.  Supporting recruitment, induction, and training for staff across the Wales and South-West region is also a key aspect of this role.

What we are looking for

•  In-depth knowledge and experience of implementing safeguarding policy and legislation affecting children, young people, and adults at risk, including in cross-border (England/Wales) contexts
• Proven ability to lead and manage diverse and geographically dispersed teams in complex, high-pressure environments across multiple contracts and thematic areas
• Strong understanding of the drivers of poverty, violence, and exploitation and the systems that shape exclusion
• Experience using quality assurance frameworks, audits, and data to drive service improvement
• Familiarity with contract management, KPIs, and performance frameworks
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment

If you have any queries, or require further support, please visit our website. 

Closing date: 26/09/25Interview date: 06/10/2

Welcome to Retail with a difference

Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces—they’re community hubs that help fund vital hospice services.

With 40 high street locations, we combine professional retail standards with a heartfelt mission. As our Retail Area Manager, you’ll be the face of our values on the high street—leading teams, driving performance, and making a real difference every single day.

About the role: 

As a Retail Area Manager, you’ll take full ownership of a diverse portfolio of shops, leading and supporting teams made up of both paid staff and volunteers.

You’ll be responsible for driving profitability across all income streams while managing controllable expenses, ensuring each shop delivers an exceptional supporter experience through high standards of presentation and service.

This is a hands-on, field-based role where you’ll spend most of your time in-store—guiding teams, solving problems, and fostering a culture of excellence and care.

You’ll collaborate closely with colleagues across the Hospice to support day-to-day operations and contribute to the strategic development of our retail offering. This is a dynamic role that requires daily travel between shops and occasional weekend work, aligned with the needs of the business.  A current driving licence (with no more than six penalty points) is essential.

About You: 

This role is ideal for a confident and experienced Area Manager, preferably with a background in charity retail, though we warmly welcome applicants from across the retail (particularly fashion) and service industry with transferable skills.

You’ll be a natural leader with proven people management experience, excellent communication skills, and strong IT competence.

Self-motivated and solution-focused, you’ll thrive in a fast-paced environment where juggling multiple priorities is the norm. Your ability to build relationships at all levels, handle conflict constructively, and stay organised and flexible will be key to your success in this role.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 

If you’re a motivated, organised leader who’s passionate about retail and community impact, we’d love to hear from you!

Discover a career where retail means more. The difference is You. 

Interview Date: 3rd October 2025

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

Are you ready to shape and lead the procurement agenda for a growing organisation?
We’re looking for a Senior Procurement Manager to be the centre of excellence for all things procurement. A hands-on leader who can set the direction, build best practice, and roll up their sleeves when needed.

This is a newly created role with huge scope. You’ll work across diverse categories, from services and goods to tech and indirect spend, with a blend of strategic and operational responsibilities. One day you could be leading a major tender, the next implementing a new procurement process or supporting managers to close capability gaps.

What you’ll be doing

• Own and lead the full end-to-end procurement lifecycle across multiple categories.
• Develop and embed best practice procurement and contract management processes.
• Partner with stakeholders at all levels to deliver value, compliance and strong commercial outcomes.
• Drive procurement training, awareness and upskilling initiatives.
• Shape and implement policies and purchase-to-pay processes.
• Build effective supplier relationships and support onboarding activities.

What you’ll bring

• Proven experience in procurement management (category or senior level) across a wide range of categories.
• Strong commercial acumen with knowledge of best practice procurement principles.
• Skilled in tendering, negotiation and supplier performance and relationship management.
• Excellent stakeholder engagement skills, confident influencing at senior levels.
• A proactive, hands-on approach – able to deliver results and drive change independently.
• Comfortable working in evolving environments and building processes from the ground up.
• Desirable skills - Experience spanning multiple sectors. MCIPS qualification (or working towards it). Exposure to transformation programmes or greenfield environments.

Why join us?

This is a unique opportunity to make your mark in a newly created role – bringing fresh thinking, embedding best practice, and shaping procurement for the future. If you’re pragmatic, adaptable, and motivated by driving real impact, we’d love to hear from you.

Apply now to lead, influence, and deliver as our Senior Procurement Manager.
 
What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue Light Card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year.
• Buy and sell annual leave – transfer windows open twice a year.
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme

If you are offered a role with us, you will need to complete a standard DBS check. We will submit your application and pay for your check. 
 
We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Our partner, a globally-respected INGO is seeking to recruit a Project Finance Manager to provide financial support to a large multi-million-dollar contract being delivered in Ukraine. The Project Finance Manager is responsible for providing financial support to Finance Business & Project accounting team and expanding the Ukraine-based finance manager capacity. The primary aim is to ensure the project team can react to the requests from the project manager to deliver high-quality financial reports, budgets, underlying assumption narratives or reforecasts. It is important to understand the requirements, duties, and obligations of the contracts to ensure alignment and contractual compliance.

Job Responsibilities:

Management of project finance team (x4)
Prepare budgets and reforecasts in line with
Conduct regular budget reviews to ensure the project stays within the budget.
Monitoring the implementation and performance of signed contracts with any variances being reported to the Project Manager with a spend-out plan.
Ensue operational plans are reflected in the budget/reforecast.
Prepare regular financial reports and statements for project stakeholders.
Manage and oversee all financial transactions related to the project.
Comply with all contract reporting requirements.
Other administrative duties as and when required.

Requirements:
QBE, qualified or part qualified accountant (ACCA, ACA, CIMA, CPA etc )
Exceptional interpersonal and communication skills.
Exceptional organisational skills and ability to manage multiple deadlines.
Strong numeracy and IT skills essential, and proficient in the use of Microsoft Office.
Fluent in written and spoken English.
Experience developing and monitoring budgets.

Desirable:
Experience using ERP planning system

Financial management of development contracts

Support & Benefits

Fully funded accommodation

Subsistence stipend

4x international return flights 

Pension

Private Health

Interim HR Manager - Medical & Community Care (West London)Location: West LondonContract Type: Interim (3-6 months, with potential for extension)
Salary: Competitive, dependent on experience
Start Date: ASAP

About the Organisation

This interim opportunity sits within a well-established medical organisation delivering integrated primary and community care services across West London. The organisation is known for its collaborative, multidisciplinary approach and commitment to patient-centred care. The HR function is undergoing a period of strategic development, with a focus on workforce engagement, compliance, and operational excellence.
Role OverviewWe are seeking a highly experienced HR Manager with a strong NHS background to lead and support HR operations across clinical and non-clinical teams. The successful candidate will bring deep knowledge of NHS employment frameworks and demonstrate agility in managing workforce challenges in a fast-paced healthcare environment.

Key Responsibilities

• Lead HR operations across multiple medical and community care sites in West London
• Provide expert guidance on employee relations, case management, and wellbeing initiatives
• Support recruitment, onboarding, and retention strategies aligned with NHS and healthcare sector standards
• Drive workforce planning, including skill mix reviews and succession planning
• Partner with senior leadership on organisational development and change management projects
• Ensure compliance with employment law, safeguarding protocols, and NHS frameworks
• Champion equality, diversity, and inclusion across all HR practices
• Act as a key liaison with trade unions, regulators, and external stakeholders

Candidate Profile

• Extensive experience as an HR Manager or Senior HR Advisor within the NHS or a comparable healthcare setting.
• Strong understanding of primary care, community services, and multidisciplinary workforce structures.
• CIPD qualified (Level 5 or above) or equivalent NHS experience.
• Excellent interpersonal and stakeholder management skills.
• Ability to work autonomously and influence at all levels.
• Strong analytical and problem-solving capabilities.

Desirable

• Prior experience in an interim or transformation-focused HR role.
• Familiarity with ESR, NHS Jobs, and other healthcare HR systems.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Centre Manager
 

We have an exciting opportunity for a Centre Manager to play a vital part in leading one of our residential centres, ensuring we deliver unforgettable experiences for children and young people aged 8–13. This role will oversee operations at our Ashbourne site in Derbyshire, contributing to the safe, smooth, and inspiring running of our centres.

Position: Centre Manager
Location: Ashbourne, Derbyshire
Salary: £35,000 depending on experience
Duration: Full-time, 37.5 hours per week, permanent
Benefits: 28 Days annual leave plus Public and Bank Holidays, Pension Scheme, Flexible working hours

Closing Date: Friday 19th September at 11.59pm

About the role:

As Centre Manager you will take overall responsibility for the site, its buildings, grounds, vehicles, and on-site team, ensuring our centres are safe, compliant, and welcoming. You will lead staff and volunteers, inspire strong teamwork, and play a key role in delivering exceptional residential breaks for children and young people.

Some of your key responsibilities will include:

• Overseeing the daily operations of the centre, ensuring compliance with Health & Safety, safeguarding, and risk management.
• Leading and managing the on-site team (Housekeeping, Maintenance, Catering, Team Leaders, and Volunteers).
• Managing budgets, resources, facilities, and contracts to ensure efficiency and sustainability.
• Developing and delivering land and centre management plans to ensure our facilities are safe, welcoming, and environmentally sustainable.
• Ensuring children enjoy nutritious meals, exciting activities, and a safe environment during their stays.
• Raising the charity’s profile within the local community, encouraging third-party use of our facilities and supporting local partnerships.
• Producing quarterly centre-based reports for senior leadership on H&S, incidents, and development projects.

About you:

We are looking for an experienced Centre Manager with strong leadership and operational skills, as well as a genuine passion for making a difference in the lives of children and young people.

You will have the following essential skills and experience:

• Excellent understanding of Health & Safety, safeguarding, and child-centred activity planning.
• Proven experience in facilities, land, or fleet management.
• Strong leadership and organisational skills, with the ability to manage and motivate a multi-disciplinary team.
• Financial awareness with experience managing budgets and resources.
• Confident communicator, problem solver, and decision-maker.
• A commitment to sustainability and green practices.

It would be desirable if you also have:

• A recognised Facilities Management or H&S qualification.
• Experience of working in child-focused environments.
• Food Safety Level 3 qualification.
• Previous budget management experience and commercial acumen.

About the charity:

The charity gives children and young people across the UK who face serious challenges in their lives the chance for a break that lasts a lifetime. For over 30 years, more than 20,000 children have enjoyed a week of adventure, creativity, and new friendships at our centres in Derbyshire and Cornwall. When they go home, they take with them confidence, resilience, and memories that last forever.

Everyone who works for the charity has a responsibility to promote the safeguarding and welfare of children. All successful applicants will require a DBS Disclosure.

You may also have experience in roles such as Facilities Manager, Operations Manager, Centre Director, Youth Centre Manager, Site Manager, Community Engagement Manager, or Children’s Services Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Our Team!

We have an exciting opportunity to join us as our IBD Project Manager. You will lead and coordinate the redesign and relaunch of the IBD UK Alliance programme, to improve the quality and standards of health services for people affected by Crohn's and Colitis across the UK.

You'll be working closely with the Director of Services & Evidence and Head of Health Services to support the charity's leadership of the IBD UK Alliance.

Download our recruitment pack from our website containing full details of the job description and person specification.

About you

You will need to have:

• Experience of developing and delivering successful health service quality improvement projects and programmes.
• Knowledge and experience of working in UK health services or a health or medical charity.
• Experience of successful development of operational performance metrics, strategies and objectives.
• Evidence of establishing and maintaining effective relationships with external stakeholders, including senior clinicians and NHS business managers.

Benefits:

• 25 days annual leave plus bank holidays, increasing by one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend 2 directorate days and conferences/events. In addition, the charity meets four times a year at the office in Hatfield for its 'All Staff Together' days, at which attendance is mandatory.

Are you a dynamic leader with a passion for purpose-driven work? Do you thrive on empowering teams to deliver impactful, ethical fundraising and marketing strategies? If so, we’d love to hear from you.

We’re looking for a Deputy Head of Fundraising & Marketing to help shape and deliver the next chapter of our story. Working closely with the Head of Fundraising & Marketing, you’ll play a key leadership role, supporting strategic direction, driving innovation, and ensuring that all fundraising and marketing activity is safe, legal, ethical, and effective.

You’ll lead, coach, and develop a team of talented managers, enabling them to succeed in their roles and contribute meaningfully to our mission.

 From campaign development and supporter engagement to digital innovation and income generation, your leadership will help amplify our impact across the communities we serve.

What you’ll bring:

• Proven experience in leading fundraising and/or marketing teams
• A strong understanding of compliance and best practice across fundraising and marketing
• Strategic thinking with a hands-on, supportive leadership style
• A collaborative mindset, with the ability to inspire and empower others

Why join us?

We’re a local charity with a big heart and bold ambitions. You’ll be joining a passionate team that’s committed to making a real difference in the local community.

As our Deputy Head of Fundraising and Marketing, you’ll play a pivotal role in ensuring our fundraising and marketing efforts drive income growth, boost brand awareness, and deepen engagement across all audiences. With a sharp focus on meeting objectives, KPIs, and budgets, you’ll help keep the department running smoothly and effectively.

You’ll also deputise for the Head of Fundraising and Marketing when needed, providing confident leadership and continuity.

Just as importantly, you’ll help foster a collaborative, high-performing team culture, ensuring that everyone is empowered to do their best work in support of our mission at Havens Hospices.

About Us:

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

We value diversity and welcome applications from all sections of the community.

Main duties:

• Manage the operational delivery of agreed fundraising, marketing and digital engagement strategies, budgets, and plans across delegated areas, ensuring objectives and KPI’s are met and the department runs effectively.
• Contribute to the development of departmental strategies, budgets, and plans in collaboration with the Head and Director of Fundraising and Marketing.
• Work with Managers to prioritise, coordinate, and delegate activity, ensuring effective use of resources across the department.
• Ensure high-quality supporter care and stewardship to nurture long-term relationships and donor loyalty.
• Monitor, analyse, and report on financial performance against budgets in partnership with Managers, the Data Insight Manager, and Finance Team.
• Lead on the preparation of regular reports for delegated areas, sharing insights to inform decision-making across the department and organisation.
• Stay up to date with sector trends and developments, applying insights to strengthen fundraising and marketing effectiveness.
• Foster innovation and creativity to diversify income streams, enhance donor and supporter engagement, and maintain brand relevance.
• Build a collaborative, supportive team culture that encourages cross-disciplinary working and professional development.
• Champion a positive culture and understanding of fundraising, marketing, and charity values across the organisation.
• Champion diversity, equity and inclusion in fundraising and marketing activities and within team culture.
• Provide effective line management to Managers, ensuring clarity of objectives, personal development, and collective achievement of departmental goals.
• Provide leadership, support, and guidance to the wider Fundraising and Marketing Team, enabling professional growth and high performance.
• Ensure compliance with the Fundraising Regulator, Charity Commission, Gambling Commission, Data Protection, and other relevant legislation, maintaining accurate and up-to-date systems and records.
• Represent Fundraising and Marketing at internal and external meetings, deputising for the Head or Director as required.

The Choir with No Name London – Choir Manager
Part time (20 hours per week)

£35,057.32 (pro rata)
One-year fixed term with possibility of extension

About us:

The Choir with No Name runs choirs and builds joyful singing communities with people impacted by homelessness and marginalisation, around the UK. We currently have choirs in Birmingham, Liverpool, London, Brighton, Coventry, Cardiff and Sheffield.

We were founded on the premise that singing makes you feel good - it helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are going through a tough time in their lives. Our choirs are a supportive, safe space for people to be among friends, where they can experience the joy of singing together, have fun, build confidence and skills, and feel more able to tackle life's other challenges, such as securing housing or finding work.

What we do is simple: our choirs meet once a week for a cuppa and a catch up, we then sing our hearts out for an hour and a half and sit down together afterwards for a hot meal cooked by volunteers.

We perform regularly at a whole load of different places, including local homeless hostels, community festivals and world-class venues, such as the Cadogan Hall and Brighton Dome. Gigs are a highlight for everyone at the Choir with No Name, offering members something to work towards together and feel proud of, showcasing their many talents to the world. The thrill of performing in front of appreciative audiences in inspirational venues can instil a sense of purpose and self-worth that may have been lost along the way.

We also deliver community projects for people at risk of homelessness, or who are experiencing related issues (such as mental health challenges, drug and alcohol addiction, refugees and asylum seekers) in each of the cities where we work, motivated by a desire to share the joy of singing with as many people experiencing isolation and marginalisation as possible, and hopefully recruit a few more choir members along the way!

About the role:

We are looking for a highly motivated and creative manager for our London choir involving people impacted by homelessness. You’ll be part of a supportive team at CWNN and will work closely with our choir director to deliver fun, inclusive, welcoming rehearsals and gigs throughout the year.

This is an exciting and varied role working with our choir members and volunteers to support the safe running of weekly rehearsals, as well as delivering regular gigs and outreach workshops across London (and beyond!).  You will need to be available to attend Monday night rehearsals in Stoke Newington London and have an understanding of working with people who have experienced complex trauma. We are looking for someone with impeccable organisational skills and the ability to multitask, as well the ability to take a creative approach to delivering inclusive group activities. Experience in volunteer and project/event management is desirable, as is a love of music and an understanding of the positive impact of singing together.

If you think you have the skills and drive to successfully manage our fabulous London choir, then get in touch!

The closing date for applications is Monday 22nd September at 9am

The Access to Justice Founation is seeking a manager to lead data systems, quality, and management across our organisation. The successful candidate will:

• Oversee data collection – ensuring we collect the right data, in the right way, as accurately as possible
• Maintain the systems that hold our data (primarily Salesforce)
• Support colleagues to access, use, and present our data.

This role will report into our Operations Team, which has a cross-functional remit and provides support to all other teams at the foundation. We’re looking for someone who can work collaboratively and employ a customer-centric approach to support colleagues and enable their work. Further, the Foundation is in an exciting period of growth, and we’re currently making a major investment in our Salesforce instance while also developing our team’s data capabilities. We’re looking for someone who is proactive and enthusiastic to jump into this role. You will help nurture and support a critical piece of our organisational infrastructure and our team’s capacity. With support from the senior management team, you will be at the heart of our efforts to successfully manage all our data and related systems.

Please see the full job description and recruitment pack below.

Purpose

The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.

Responsibilities
Interagency work

• Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
• Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
• Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
• Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contributing to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Be flexible and willing to work in all types of environments.

Case management

• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
• Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
• Attend monthly case management meeting with the Service Manager.
• Attend clinical supervision.
• Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

• Ensure that case files and records are accurate and complete; and are kept and in compliance with Data Protection Act requirements.
• To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
• Weekly maintenance and accurate and secure audit trail of all relevant communication.
• Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project.
• Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
• To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others.
• Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
• Develop strategies that will disrupt the continued risk posed by service users
• Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan.
• Ensure that risk assessment and risk management procedures are followed at all times.
• Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.
• Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.
• The welfare and safety of children and young people is paramount, considered in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children.

General

• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
• Represent the service at local events; deliver training and presentations as required.
• Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.
• Be confident to evidence reflective practice in all aspects of work sharing learning.
• Be committed to reviewing individual and team practice and undertake regular training.
• Act with integrity and respect when interacting with service users, employees, agencies and individuals.
• Competent in defensible decision making, recording and being held accountable.
• Show initiative in tackling issues within the service and in relation to other agencies.
• Act as a champion for the implementation of the pilot programme in your area.
• Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
• Partake in evening and weekend work as required.

Person Specification

Experience: Essential

• Direct work with vulnerable service users.
• Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
• In managing safeguarding issues and procedures.
• Writing and presenting information formally and informally, to a range of audiences.
• Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
• Working within conflict management continuum.
• Evidence of keeping reliable and timely reporting and meeting deadlines.

Experience: Desirable

• Work with victims and or perpetrators of domestic abuse.
• Work with service users with complex needs and/or challenging behaviour.
• Working with service users with diagnosed mental health issues.
• Working with service users with substance misuse.
• Work with young people aged 16-25 years.
• Of using pro-social modelling and motivational interviewing in practice.

Knowledge and Understanding:

• Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
• An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
• Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
• Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
• Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
• Understand multi-agency partnerships in relation to domestic abuse.
• An understanding of the MARAC process at an operational level.
• Understanding of the child protection system.

Skills:

• Ability and willingness to work independently and as part of a team.
• Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
• IT skills, including use of Microsoft Office.
• Hold a relevant degree, a vocational qualification or equivalent experience.
• Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
• Empathy
• Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
• Have excellent interpersonal skills.
• Ability to lead and facilitate discussions to achieve a positive outcome
• Excellent networking skills and the ability to develop strong working relationships with other agencies.
• Reflection and self-awareness.

Attributes:

• Have confidence in their own ability to make decisions.
• An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary.
• Excellent communication skills (both written and oral).
• Belief in perpetrator behaviour change.
• A comprehensive understanding of risk.
• Range of experience in domestic abuse sector.
• Capacity to manage raw emotions including conflict, challenge and trauma.
• Proactive and self-motivated.

Finance Business Partner (Property) 18 month FTC

Are you an experienced Finance Business Partner with property experience looking for a role where you can make a real difference in the charity sector? 

Mencap operates in over 1,600 properties in England, Northern Ireland and Wales. This includes providing personal support services for people with a learning disability in a variety of settings, housing management services across 250 properties, retail shops and offices.

We have a fantastic and rewarding opportunity for a Finance professional to support our property team for the next 18 months as they focus on delivering transformation in their processes. This role is a 30 hours fixed-term contract for 18 months, on a 4 day a week basis.

We have large offices in London, and Peterborough and smaller offices located throughout the UK. If there is no office available within a reasonable distance, the role may be offered as home-based with some travel for team meetings. 

We are looking for someone who is a confident communicator with both finance colleagues and operational staff, adapting their style to their audience. Someone who is well organised, can prioritise their workload and have the ability to maintain accuracy and attention to detail while working to tight deadlines will thrive in this role. This role will work closely with property and operational teams to create strong financial planning for opex and capex. This will support

Mencap to deliver our services in quality properties, providing timely and accurate financial information to a variety of stakeholders. 

The successful candidate will use their experience in housing to work with teams to implement our new property management system and strengthen the financial processes, policies and reporting around our properties.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

What will it take?

In this role, you will need to bring

• Experience in a finance business partnering role within a Local Authority or social housing environment.
• Exposure to property transformation projects and a track record of providing financial support.
• Some understanding of social housing regulations and the financial reporting required.
• Great collaboration and communication skills, with the ability to work with teams to deliver service improvements. 
• A proactive approach to service innovation, customer engagement, and operational efficiency. 
• Part qualified or qualified by experience with finance qualifications.
• Excellent Microsoft applications skills i.e. Excel, Word, PowerPoint and understanding of finance systems. 

This role plays a vital part in supporting Mencap’s property strategy. If you're passionate about driving financial excellence and contributing to Mencap’s property strategy, this could be the ideal opportunity for you. Apply now – applications close on Sunday, 28th September. Interviews will be held via Microsoft Teams during the week beginning 6th October. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

As the Director of Services, you will join our leadership team as the driving force behind our service delivery and performance, cultivating an inclusive and supportive culture.

What you’ll do 

• Collectively as a member of the Leadership Team ensure the Charity and Board objectives are implemented and achieved. 
• Have overall responsibility for the strategic oversite and operational management of our services
• Ensure services are user-led, safe, evidence based and sustainable
• Champion our internal culture; specifically driving forward our commitment to being a truly anti discriminatory and inclusive organisatiom

See the job pack for full details