Operational Support Officer Jobs in Liverpool

About the role:

We have been awarded a Department for Education contract to deliver high quality training to kinship carers across England, which will complement our existing progammes and services, including our national Peer-to-Peer Programme, innovative programmes commissioned by local authorities in England and Wales and our free information and advice services including Kinship Compass.

In order to reach and support more kinship carers with these programmes and services, we are building a new Marketing Team – comprising a Head of Marketing, Marketing Manager and Marketing Officer - to develop and deliver integrated, strategic and creative marketing campaigns and strategies.

This is an exciting opportunity for an experienced, senior-level marketeer with a strong track record in overseeing the development and delivery of effective and successful multi-channel marketing strategies targeted at a range of audiences to join us as our Head of Marketing. We’re looking for someone excited to hit the ground running in developing a new team and function, and who is able to plan strategically and creatively about how to maximise engagement and acquisition with a small in-house team. You will play a crucial role in supporting Kinship’s growth including through income generation, by increasing brand awareness and developing compelling marketing offers for key audiences including kinship carers, local authorities and referral partners.

A strategic thinker and natural collaborator, you’ll be able to work across the organisation to develop integrated marketing strategies and plans across all of Kinship’s services and programmes, and ensure these align with our wider external communications, including to our Kinship Community of around 12,000 carers. You’ll also be comfortable getting involved in the operational delivery of our marketing plans, supporting your team of two and demonstrating an insight and audience-led approach to both digital and offline marketing, thriving in an environment where you’ll be responsible for overseeing the progress of various strands of marketing activity.

You will have significant experience in leading marketing teams in the charity sector, and have demonstrable experience in delivering successful, engaging marketing strategies in-house. You will have experience of operating at a senior management level – perhaps as a Senior Manager, Head of or other senior-level role, adept at working with senior level internal and external stakeholders.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate that they meet the essential skills and experience outlined below.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer four questions and attach your CV. You will have max 250 words per answer.

1. Tell us why you’re interested in working for Kinship in this role. Please also include how your personal values align with ours - Step up, Be stronger together, Be bold and Put people first.
2. If you were offered the role, what would your priority actions be in the first three months and why? Tell us about what you’d need to find out and what would be your approach to the role?
3. How would you ensure your team are motivated, high performing and happy in their role?
4. This role will involve working with a wide range of stakeholders across the kinship care landscape, to gather views, insights and contributions. How would you go about identifying, listening to and working with stakeholders and seeking consensus? What would you do when consensus cannot be reached?

Application deadline: 9:00am on Monday 11 December 2023

1st interview date: Friday 15 December 2023 (online)

2nd interview date: Monday 18 December 2023 – in-person (Vauxhall). The interview process will be two stages online (on Zoom) and for the second interview you will be asked to create a presentation (you will hold full copyright and ownership of the presentation and contents) and there will be a timed written task.

Can you make sure that kinship carers in England receive high quality, user centred training online and in person?

About the role

We have been awarded the Department for Education contract to deliver high quality training to kinship carers across England. You will be responsible for delivering high quality online and face-to-face training and managing a team of inhouse facilitators and external partners.

This is a new team so you will need to be someone who is comfortable with a high level of ambiguity and who is able to build outcome and target driven services from a user centred approach. We have a lot to do over the next 18 months.

From April 2024 to March 2025, your team will need to deliver exceptional training to 4,000 kinship carers in England through in person and online sessions. These are divided into introductory and advanced training. We will be delivering at least 16 roadshows across England so travel will be required in this role. In person training will also involve experiential learning in peer support groups and community venues. Introductory training will be delivered in-house.

You will also work with external expert facilitators and partners to develop new advanced training sessions and modules. Subject experts within Kinship, will also deliver training and you will need to ensure content and delivery meets a consistent standard.

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and your values are a good fit for this role
2. This service needs to deliver 4,000 training experiences for kinship carers over 1 year, please clearly describe your experience of delivering high quality training at this scale and pace.
3. If you were offered the role, what would you prioritise in the first two months and why? Tell us about what you’d need to find out and what would be your approach to the role.
4. Please describe how you would ensure that training is meeting the needs of kinship carers (think about outcomes, evaluation and participation).
5. How would ensure your team are motivated, high performing and delivering exceptional training – both in person and online?

Application deadline: 9:00am on Wednesday 13 December 2023

Interview date: Tuesday 19 December 2023 – in-person (Vauxhall). It is anticipated that this will be a one stage in-person interview process, but this may change depending on the volume and calibre of applications.

We are looking for an experienced Finance Manager who has a passion for justice and wants to make a difference in the world. Could you take a charity leadership role within a growing and developing UK team? You'll hold responsibility for ICC UK’s overall financial position and how it best supports the work in China and manage the use and appropriate investment of ICC UK funds to maximise returns.

31 days holiday (pro rata),    auto enrolment pension scheme, free parking on site, flexible working arrangements.

International China Concern (ICC) helps children with disabilities in China live full and meaningful lives in families and communities that treasure them.  Our vision is to see all children with disability living fulfilling lives in a welcoming society that accepts and respects them.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

Appointment subject to satisfactory references and proof of right to work in the UK.

We are seeking to appoint an exceptional individual to lead and grow the charity. This is an exciting opportunity to build on SEA’s formative success, as we enter a new, more established stage of our journey.

The purpose of the role is to provide the strategic, financial, and operational leadership for SEA working closely with the Board of Trustees and Senior Leadership Team (SLT), whilst ensuring the charity has a diverse team and is survivor centred in all it does.

Strategic leadership

• Work with the Board of Trustees to develop an ambitious survivor-centred strategy for SEA in accordance with the vision, mission, strategic priorities, and values of the charity.
• Work with the SLT develop clear performance measures which can guide the charity in achieving its strategic objectives.
• Lead the SLT in the implementation of the strategy, including reviewing progress and monitoring key indicators of the charity’s impact.
• Together with the SLT, maintain awareness of risks and changes in the external environment that affect the charity.
• Adopt a feminist ethos, modelling SEA’s values and behaviours.
• Develop and maintain effective relationships with significant decision-makers and stakeholders to advance the charity’s aims, ensuring that SEA is presented in an appropriate and professional manner.
• Represent the charity externally.

Financial leadership

• Ensure financial sustainability through working with the Board and SLT to develop a business development and income generation strategy which has diverse funding streams in support of the overarching strategy.
• Develop and build relationships with partners, supporters, funders, and donors to maximise opportunities for income generation.
• Work with the SLT to develop annual budgets for approval by the Board of Trustees.
• Have strategic oversight of the financial management of the charity, working with the Head of Operations to ensure robust and compliance led financial accountability- including operating within the annual budget, monitoring the charity’s financial health, and ensuring that potential risks are identified and managed.

Operational leadership

• Lead the SLT in the development and delivery of operational strategies and plans in support of the strategy.
• Work with SLT to define and secure the resources needed to operate effectively.
• Ensure that the charity has the appropriate policies, procedures, systems, and processes in place and that they are being implemented effectively.
• Motivate and engage team members, Experts by Experience, and Advisors & Ambassadors.

Working with the Board of Trustees

• Build an effective working relationship with the Chair of the Trustee Board.
• Ensure that the charity is well administered and work with the Board of Trustees to meet its legal, statutory, and regulatory responsibilities.
• Ensure appropriate presentation and reporting on the progress of the charity and on all matters relevant to the discharge of its responsibilities.
• With the SLT, develop policies and proposals for Board discussion and decision.
• Ensure information that will assist the Board of Trustees in carrying out its responsibilities is provided in a timely and appropriate manner.
• As appropriate, monitor and advise on the composition of the Board of Trustees, its sub-committees, the Ambassador & Advisory Group and the process of self-assessment and development.

The deadline for applications is Tuesday 2nd January 2024

Location: Flexible global location with CET compatible time zone, ability to travel to Europe or US twice a year. Candidates must have the right to work in the country from which they are applying.

Reporting to: Executive Director

Annual salary: €60,000 - €80,000 EUR, salary will be adjusted to the cost of labour for the country in which the candidate resides.

Contract type:  1 year contract with the possibility of extension, consultancy arrangement also considered. The Global Commons Alliance is a sponsored project of Rockefeller Philanthropy Advisors (RPA) through which the candidate will be contracted.

Working hours: Full-time

Candidate level: Non-manager

Background

The Global Commons Alliance (GCA) is a network of organisations driving collaboration, innovation and funding, currently formed of 5 core components and over 70 partners. We come together from all over the world, bringing together rigorous science with diverse ideas, perspectives and solutions, in order to change mindsets, actions and systems to safeguard the ‘global commons’, the interconnected systems that support life on Earth: from the Arctic sea ice to the Amazon rainforest, from critical ocean currents to our fresh water network. Our vision is a safe and just future for people and planet. Our mission is to mobilise citizens, companies, cities and countries to accelerate systems change, and become better guardians of the global commons.

Of the GCA’s 5 components, the Earth Commission is pioneering a scientific framework defining the safe and just boundaries for a liveable planet, and the Science Based Targets Network translates this into clear goals for companies and cities. Earth HQ communicates with the public, informing them about the issues and creating pressure for action. Systems Change Lab provides insights and tracks progress on the radical changes required, and the Accountability Accelerator designs and supports ways to hold companies accountable to their commitments. 

The GCA Core Team, which supports the 5 components and the GCA’s shared ambition, is looking to strengthen its operational capacity with an Operations Lead.

Purpose of role

The Operations Lead will provide a vital function to the Global Commons Alliance team, leading core team operations. The Operations Lead will work closely with the Executive Director to ensure the Global Commons Alliance Team operates efficiently and effectively.

This is a full-time position at the heart of a dynamic and active organization, focusing on nature and climate action around the world.

Primary responsibilities

The job holder will have the following key responsibilities:

1. Core team operations

• Maintain a management information system of electronic files for the Core Team in coordination with RPA.
• Format reports and presentations as needed and assigned by Core Team members.
• Support event coordination by managing partner contact database, drafting and managing invitations & RSVPs, as well as follow-up material in support of Core Team members.
• Support scheduling for larger internal & external meetings, online and in-person.
• Contribute to planning, design and execution of GCA workshops with component teams.
• Make and manage travel arrangements for the Executive Director and Core Team members for meetings and conferences.
• Administration of expenses for Core Team members via RPA’s online systems.
• Enable continual strengthening of GCA’s operations by designing and overseeing the implementation of plans to improve systems, processes and behaviours, together with a team across all components of GCA.

2. Recruitment and personnel

• Develop and continually update the overview of GCA Core Team staffing, roles and responsibilities.
• Manage the recruitment process of new Core Team staff.
• Manage the drafting and negotiation of contracts and fees of Core Team staff together with GCA Executive Director, Finance Lead and RPA.
• Develop and oversee the implementation of recruitment and onboarding policies and practices for the Core Team.

3. Governance Support to GCA Executive Director

• Support the Steering Committee Chair and Executive Director in the timely preparation of agenda, materials, minutes and planning for all Steering Committee meetings.
• Keep up-to-date Steering Committee member bios, contact information, and relevant distribution lists.
• Support Executive Director to prepare for, and coordinate meetings of the Coordination Team and Core Team.
• Agenda management and scheduling for Executive Director.
• Support the Executive Director with administration of expenses via RPA.

Profile

The ideal candidate will be active in the environment-development space and a highly motivated, structured and constructive individual who enjoys organisational challenges and is able to work as a key player in a small, global team to support operations across multi-dimensional programmes.

Experience and qualifications

• Minimum BA/BSc level degree.
• At least 2 years’ work experience providing administrative or operational assistance in a larger, international organisation.
• Familiarity in dealing with scientific organisations.
• Experience with executive level support.
• Extensive working knowledge of Microsoft Office Suite and Web-based tools and demonstrated capability to learn new software.
• Qualifications within- and some knowledge of climate, environment or development sector preferred.

Skills and desired personal traits

The Operations Lead will bring to our lean, entrepreneurial, and dynamic team the following ways of working:

• Highly self-motivated, with the ability to work independently and flexibly as part of a small, multi-functional, multi-cultural team in a fast-paced environment.
• The responsibility and independence to work in a remote environment, with the ability to perform routine duties, handling a variety of tasks simultaneously, setting priorities and scheduling own work.
• Strong organizational skills with a keen eye for detail, accuracy, process and efficiency
• Sound judgment, including the ability to use and show discretion and maintain high level of confidentiality.
• High degree of diplomacy and integrity.
• Excellent written and spoken communication skills and comfortable with communicating with a wide array of stakeholders, both internally and externally.
• Fluent English.
• Proficiency in additional languages is an advantage.
• Commitment to our vision and mission.

The deadline for application is Tuesday 2nd January 2024

Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA is looking for a Finance Officer to join our small, friendly charity to manage the organisation's day-to-day finances. This will include keeping accurate and up-to-date records of all financial activities (income, expenditure, salaries and pension contributions), overseeing stock control and stock management and assisting with the annual audit preparations.  The right candidate will also have the opportunity to expand and grow into assisting with the production of management accounts with support from the Finance and Operations Manager.

​The ideal candidate will be qualified, competent, flexible and able to work to deadlines whilst juggling multiple priorities. They will report to the Finance and Operations Manager, and will also be a key part of the wider CLAPA staff team and will work with other teams as required.

This role is home-based within the United Kingdom, with the option to work at the CLAPA Office in London (E2 9DA). A few days per year are required at the office for all-staff meetings and stock checks, with travel expenses paid.

How to Apply

Please complete the Application Form linked in the Recruitment Pack. For safeguarding reasons, we are not able to accept CVs.

Applications Close: 30th November 2023

Interviews: Week commencing 4th December 2023 (via Zoom)

Start Date: ASAP

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

Westminster Foundation for Democracy (WFD) is seeking to recruit a Director of Operations and Company Secretary on a initial 2-year fixed-term contract. 

​Location: London based. Remote working is available, but the post holder will need to be able to work from the London office at short notice. It’s estimated that 50% of their time will be office-based.

Contract: 2-year Fixed Term. February 2024-March 2026. Full-time.

Hours: Flexible and open to full time and job share applications.

​Director of Operations​

The Director of Operations is a core role within WFD’s global staffing structure and a key member of our Leadership Team.​

Building on significant progress before and after the pandemic, this role is intended to continue efforts to strengthen WFD’s organisational capabilities and prepare for future challenges.

​The Director provides overall leadership and line management to the Operations and People Service Directorate which encompasses IT and systems, facilities, safety and security, operational support to the network, business development and people teams and co-leads the Outstanding Organisation Board with the Finance Director.

​Reporting into the CEO they will also act as Company Secretary, providing support and advice to the Westminster Foundation for Democracy’s (WFD) Board, and coordinate institutional engagement with WFD’s FCDO sponsor team.

​

About You

​We are looking for someone with exceptional communication skills. Experienced at influencing and engaging across organisations and with senior stakeholders within a similar significant corporate services or operations role.

​In addition, you should have a commitment to WFD’s mission and values and have outstanding organisational management skills that are appropriate to support a growing organisation that delivers programmes in multiple international locations.

​​If you want to make a positive difference, and work with people who care about this mission, then we would like to hear from you. For further information and to apply: visit our website.

Application submission

Applications are via CV and Cover Letter.

​This is a UK-based role. Applicants should only apply if they are eligible to work in the UK. An Enhanced Personnel Security Standard Check (DBS) is required for this position.

​

This vacancy will close on 5th December 2023.

​Interviews will be scheduled in the early part of January 2024. Candidates shortlisted for interview will be contacted shortly after the closing date.

​Please note: Applications will be reviewed on a rolling basis, with interviews also held ongoing, therefore we encourage you to apply ASAP.

​

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.

Permanent, full-time (37.5 hours pw)
The Crypt, Holy Trinity Church, Richmond Park, Liverpool L6 5AD

Closing date: 30th November 2023 at 11.30 pm

Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working across a number of projects and priorities, including service and project planning, budget setting and management, health and safety lead and stakeholder engagement? 

If so, join Shelter as a Housing and Homelessness Strategic Lead, where you will lead a multidisciplinary team in understanding, planning, implementing and delivering the local response to the housing emergency in line with our strategic priorities. 

This role is being advertised as Housing and Homelessness Strategic Lead but on appointment your job title will be Strategic Lead.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team 
Our Merseyside hub provides housing advice and homelessness work. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. 

About the role
You will lead a multidisciplinary team in understanding, planning, implementing and delivering the local response to the housing emergency in line with Shelter’s strategic priorities. You will take the lead on the delivery of services and activities in your local area to provide consistently high levels of performance, and plan and deliver service development strategies, including seeking business development opportunities that align with our strategic aims, both across Community Services and in partnership with the Lead Solicitor.
 
This will involve reviewing your Hub’s focus and delivery models and determining its strengths, weaknesses, operational effectiveness, and opportunities, and promoting and directing systems change activity, whilst also acting as an ambassador for Shelter within your region, representing the organisation through media, networks, and local stakeholder engagement.
 
Alongside this, you will plan and implement resourcing plans for your Hub, including staffing, volunteers, and engaging people with lived experience and manage the Hub Leadership team. Ensuring there are multiple and ongoing opportunities for people with lived experience of homelessness and bad housing to be part of Hub development, activities, and learning is a key element of this role, as is upholding and promoting a learning culture with the Hub.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
 
About you
A natural leader, who can inspire, support and motivate individuals, communities, and your own team to advocate for change, you will have a proven working knowledge of homelessness, housing and related issues affecting local communities. You will possess sound experience of managing and delivering contracts, partnerships, or services, and of being involved in implementing and reviewing change management, whilst demonstrating excellent budgeting and financial reporting skills. 

The ability to proactively develop and maintain key relationships and having impressive analytical skills to use insight and evidence to present data, manage performance and to identify and implement systems change are vital to this role, as are impressive interpersonal and communication skills, both verbal and written.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
 
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
 
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
 
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As a Project Coordinator you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions.

Person specification

We are looking for someone who:

* Has a passion for our cause.
* Is fully committed to equality, diversity, and inclusion.
* Is self-motivated.
* Has excellent attention to detail.
* Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
* Has a flair for developing great relationships, particularly with schools and colleges.
* Is proactive and tenacious, able to seek out new opportunities and remain resilient.
* Is creative and likes coming up with new ideas.
* Is ambitious for themselves and for the charity.
* Has high computer literacy.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across the UK face today.

Role Summary

As Causeway seeks to strengthen, expand, and implement its new 5-year strategy, financial oversight and financial planning is central to success. As Head of Finance you will work with the Chief Finance Officer and alongside the Head of Operations to lead the charity and ensure Causeway reaches its potential and enhances its impact.

The primary purpose of this role is to provide strategic financial information and analysis to the board and the senior leadership team, enabling delivery of key strategic objectives and securing the financial health of the organisation. You will lead the Finance Managers and assistants to strengthen financial procedures and accounting processes, improve financial strategy while further developing robust mechanisms for internal and external reporting and planning.

Who we are

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. In 2018, we collaborated with South Yorkshire Police in an initiative called Plan B. This helped to launch the LifeNavigate department. Using, a trauma-informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police and Merseyside Police. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

What you can expect from a career at Causeway

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more

• Group Supervision every 6 weeks with qualified therapists

• Commitment to annual salary reviews

• Progression opportunities

• Annual staff survey and focus groups – have your say!

• 30 days holiday per year (plus accrued holiday days for length of service)

• Medicash medical discount scheme

• 3% employer contribution pension scheme

• Support via Staff Networks including an LGBTQ+ staff network

What our staff say about working with us

We pride ourselves on our employee job satisfaction. 100% of people in our 2021 staff survey feel that Causeway positively impacts the lives of our clients and 97% of our staff would recommend working at Causeway to others like them.

Working for Causeway is working in an environment where you can share your ideas. It’s great when your employer hears and sees you, you feel valued and it encourages you to succeed.

By having an employer who gives you the tools to reach your goals, makes you more driven and focused on your work. Also, at Causeway I feel part of a team that provides an environment in which vulnerable adults feel safe and valued it is the most rewarding job you could have.”

Job Description

Job Title   Head of Finance                               

Salary £45,000 per annum

Reports toChief Finance Officer

LocationSheffield or Liverpool – hybrid working available, some travel may be required between sites

Direct Reports2 x Finance Managers

Closing Date Rolling basis

 Contracted Hours   37.5 hours per week

Interview DateInterviews will be scheduled as suitable candidates apply

Contract DurationFTC to June 2025, with extension dependent on funding contracts

Probationary Period3 months

Responsibilities

As outlined above, the Head of Finance is responsible for providing strategic financial information and analysis to the Management Board, enabling delivery of key strategic objectives and securing the financial health of the organisation.

The Finance department has been on a transformative journey in terms of systems and processes, and this role is pivotal to its development and progression. Candidates should see this as an exciting and positive time and not be afraid to make changes to ensure the department works as effectively as possible. There is a great team that is committed and supportive to face the challenges shoulder to shoulder, with a work ethic that is second to none.

Most of Causeway’s income is through delivering public sector contracts to support marginalised and vulnerable people. While we aim to diversify our income through increased trusts and grants, corporate partnerships, and other innovative commercial arrangements, one primary goal is to deliver more contracts that align with our strategic objectives, while working with a variety of commissioners such as local authorities and police and crime commissioners. This expansion of contract-delivery requires proactive and effective pricing and commercial approaches, in line with our values.

The successful candidate will be part of Causeway’s Management Board, playing a critical role in business planning and delivery, helping to drive efficiencies through continuous improvement and collaboration. They will also hold the relationship with external stakeholders such as its bankers, and some regulatory bodies

Finance

·Responsibility for the delivery of all finance functions of the group including statutory reporting in line with Charities SORP, budget setting, internal reporting, management accounting, cash flow, cash and asset management (including register), policy, procedures, financial strategy, audit, investment and compliance matters.

· Ensure that financial systems are current and resilient, to enable the provision of up to date, accurate records and reports to all relevant stakeholders. Develop, implement and monitor finance policies and procedures.

· Provide high quality, timely financial information and analysis to the CFO and Management Board, delivering a strategic and proactive approach to financial planning and management, developing and recommending strategies for reserves, risk, full-cost-recovery and investments, capital and borrowing requirements as appropriate.

· Keep up to date with key developments and changes relating to finance and regulatory activity and ensure compliance, and provide sound, proactive financial advice to the CFO to support the long term financial viability of the charity.

· Monitoring against our financial strategy using KPls to enable visibility of performance across the key areas of the business, set and monitor budgets reviewing and reforecasting as appropriate, ensuring budget holder accountability for spend levels through business partnering.

· Work proactively with the CFO and Business Development Lead to ensure financial and commercial viability of contracts, proposed projects and programmes. Identify opportunities for improvements and regular reporting against the contracts and assess an appropriate full cost recovery and charge out model.

· Ensure annual accounts and all other regulatory requirements are delivered on time and to a high standard meeting both charity commission and regulated social housing standards

· Oversee other financial and statutory obligations where necessary (i.e. audit, annual leave)

Management and Leadership

• To be the lead on strategic implementation across your areas of responsibility, in order to ensure that the organisation achieves its desired short and longer-term objectives

• Lead and manage the finance team in accordance with our values and goals, ensuring regular supervision and team meetings, and staff performance effectively managed.

• To work with, line manage and coach the Finance Managers to set goals, develop strategy and create targets and KPIs, ensuring they are met. Supervising the coaching and development of teams through formal training.

• To ensure effective and strategic allocation of resources throughout all departments and areas of function

• To attend regular and collaborative operational meetings across the organisation

• To maintain an effective working relationship with all members of management to ensure alignment and coordination of goals, objectives, strategy and activities across departments

• To demonstrate visionary and inspiring leadership across the organisation

• Remain consistently in touch with the latest industry developments of these areas and the third sector

• To work with and advise the Management Board when required

Any other duties that are commensurate with the role.

This role can be based in Edinburgh, Newcastle or Merseyside in the Skylight, with a range of flexible working options in line with Crisis' flexible working policy.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

In Client Services, we end the homelessness of thousands of people by providing high quality impactful services in our year round services and at Christmas.  We learn what works and adapt our services accordingly.  This evidence goes on to inform our hugely successful campaigning and influencing work.

Title:  Director of Operations (Edinburgh, Newcastle and Merseyside)

Salary: £72,894 per annum

Contract: Permanent

Hours: 35 hours per week

Location: Edinburgh, Newcastle or Liverpool 

About the role 

This is an exciting opportunity to lead Crisis’s service offer and to ensure our work with members is safe, of high quality and impactful.  The role holder will have genuine opportunity for leading improvements, for empowering local leaders and for strengthening the relationship between service delivery, development, building the evidence base and achieving social change.  These are new roles, hardwiring service development alongside service delivery and creating a new era of empowered local leadership and investment in locations to drive local and national change.  Our new 10 year strategy places our services at the very core of Crisis, and these three new roles are pivotal to our overall mission of ending homelessness.

About you 

To be successful in this role you will be an experiencing leader with an exceptional track record in service delivery, service development as well as empowering and inspiring people – including staff and volunteers. You will have excellent analytical skills, be familiar with working with significant budgets and with leading through change.  You will share our commitment to ending homelessness.

You may have experience in leading and developing large scale service delivery in a relevant field, such as homelessness, housing, adult social care, health, education, training, or employment.  You may have gained that experience in the voluntary or statutory sectors.  You should have in depth knowledge of working with people with complex needs, engaging with statutory services and a working knowledge of safeguarding. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 20th December 2023 (at 23:59) 

Interviews will be held on w/c 15/01/2024 

This is a truly exciting opportunity to make a real difference to victims of trauma across the national and international charity sector.  The role of Business Development and Fundraising Manager is an opportunity for a creative and partnership-focused individual to join a fast growing charity which is meeting a vital and increasing need for trauma treatment and understanding around the world.

This is a new role within the charity and will require a hands-on approach to driving the charity’s growth in all income generation and fundraising activities.  The post holder will initially focus on securing income from trusts and grants through strong written proposals and applications.  Relationship building and donor care is key, but the focus of the role is business development and maintaining a healthy balance of restricted and unrestricted income.   Some of this will be through commissioned training and services.  You will be joining a collaborative, open and honest working environment at an exciting time of growth within a visionary organisation.

This is an attractive role for someone who would like to work part time and manage their own working hours, due to other commitments.  TTI promotes flexible working and all employees work remotely, with occasional in person team meetings and donor meetings as required.

If you are self employed, this role can also be structured as a consultancy contract.

Trauma Treatment International is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. Our aim is to treat victims directly as well as support organisations that work with victims, in order to mitigate the impact of trauma exposure on the workforce. 

Trauma Treatment International is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more.  We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions, or any disability and require reasonable adjustment/s to any part of the process then please contact Quen Geuter, TTI CEO.
 

To apply for this position please submit a completed application form by 5pm Thursday 30 November 2023.