205 Operations and business development lead jobs

We are looking for more than an accountant!

Place Matters is a small, entrepreneurial charity punching above its weight.Yes you need be a qualified accountant who will “do” as well as “oversee” but we want you to also be part of our mission to enable community-led, place-based change to thrive. You will provide strategic and practical leadership across finance, organisational operations, risk, governance and compliance. We want you to contribute beyond your functional portfolio - support organisational strategy, planning, culture, partnerships and fundraising and translate Place Matters’ ambitions into deliverable and financially sustainable plans.

Please apply if you are someone colleagues and Trustees can trust to make sound decisions and if you are a team player - confident and with strong opinions, but low ego and collegiate. You need to have the ability to work at speed through ambiguity and uncertainty, remain calm under pressure, and stay solutions focused.

We'll conduct interviews on 22 and 23 October 2026.

We are seeking a talented Director of Programme Delivery and Operations (maternity cover), fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract

This is a fixed-term, maternity cover role until at least end of November 2027. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date
January 2027 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location

The role would be based at one of our IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London. 

Salary

£62,500 (Plus additional London contribution of £2,800 for London-based candidates). Pro rata for part-time candidate.

Annual leave

This is the full-time staff entitlement and will be pro-rated for part-time staff.

33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th September 2026.

Interview Day (in-person at our Head Office in London) - Wednesday 7th October. Please ensure that you are available on this date.

About GoodGym

GoodGym is a charity that combines exercise with volunteering. Our members run, walk, or cycle to do physical tasks for community projects and to support isolated and older people.

The potential is even greater, cities around the world have requested that we start there and the goal is to make our activity ubiquitous. Doing so would transform urban life and make cities greener, happier and healthier.

Role summary

The Head of Business Development is responsible for all income generation for the organisation. Working with the CEO they are responsible for creating and executing our business development strategy. They work closely with the senior team to ensure the long term financial sustainability of the organisation.

Goal of the role

The goal of the role is to generate more income than is required to run GoodGym each year and to develop plans to do this sustainably.

• Direct reports 1
• Team Business Development
• Hours 5 days (37.5 hours) per week with flexible arrangements
• Location GoodGym’s Central Team works hybridly from an office in London.
• Report to CEO
• Salary £45-50k
• Application Closing Date Midnight 05th of October 2026
• Planned Interview dates
• First round: Week beginning 19th October
• Second round: Week beginning 26th October

Key responsibilities and accountability

• Develop and manage a business development strategy in line with targets and needs of the organisation.
• Stay informed on changes and trends in relevant funding areas and keep the organisation informed of where we might need to adapt to obtain funding.
• Accountability for all income including, but not exclusively, public sector, grant funding, brand partnerships, member donations and gift aid.
• Identifying new income generation channels, and working with the CEO to ensure opportunities and risks are understood
• Own the end to end business development pipeline - modelling, identifying opportunities, producing proposals, tender submission, negotiation of contracts.
• Ensuring visibility of funding pipeline for the CEO, Treasurer and Board, with regular review of accurate likelihood of delivery across each funding route
• Ensure reporting to funders is executed to a high standard.
• Build and develop relationships with funders and potential funders including chasing funding where necessary.
• Lead, motivate and manage staff and contractors in the business development team.

Wider organisation responsibilities

• Inputting to the overall strategy development of the organisation, and creating delivery plans. Assessing the financial implications of the organisation’s strategy and providing feedback.
• Working with others to ensure that the financial strategy and the organisational strategy are compatible. Work across GoodGym to understand the barriers and enablers for operational work in relation to partnerships
• Ensuring operational teams are consulted on proposals that affect them Building the GoodGym brand and reputation through all interactions and communications, particularly amongst potential and existing funders.
• Reporting relevant information to the Trustee Board, and attending meetings as required
• Working with others to ensure that GoodGym communications reflect our obligations to funders and partners

What success looks like

The success of this role is measured by:

• Development and execution of Business Development Strategy
• Revenue generated at least in line with annual target
• Growth of sustainable income sources e.g. donations, brand sponsorships and long term partnerships
• Contribution to GoodGym’s overall strategy

Growth Opportunities

You will play a key role in the senior leadership of the organisation, and be a representative for GoodGym in meetings with various stakeholders . The role provides the freedom to influence strategy in consultation with the CEO.

You will work closely with other teams across the organisation meaning you can learn from their skills and experiences. You will also have the chance to work closely with our trustees who have a wealth of varied experience and expertise.

Your manager will support your personal development and provide suggestions for learning opportunities, mentorship, training or non-executive roles. There is an annual organisation budget to support the cost of external training.

You will be invited to team events, socials,fitness sessions, meetings and optional working groups on issues such as diversity and the environment.

Expectations of the role

• Occasional national travel - flexible in discussion with manager
• Occasional unsociable hours - flexible in discussion with manager
• Completion of a DBS check

Person specification

What we are looking for in the role:

Knowledge, Skills and Behaviours

Essential

Knowledge

• Understanding of social value and its role in corporate giving
• Budget management experience - including forecasting, tracking against targets and reporting
• Understanding of how to use data and insight to inform decisions, shape proposals and measure impact

Skills

• Proven track record in business development and income generation securing six figure plus amounts
• Experience of bid writing to successfully gain grant/ trust / foundation income
• Experience of people management
• Exceptional relationship building skills
• Exceptional written and verbal communication skills
• Strategic planning skills - translating strategy into operational delivery plans
• Project management skills
• Time-management and working to deadlines

Behaviours

• Strategic thinker with interest in operations and delivery when needed
• Collaborative
• Person-centred
• Proactive and adaptable
• Committed to diversity, inclusion and safeguarding

Desirable

Knowledge

• Understanding of commissioning environments and public sector procurement
• Relevant sector(s) knowledge - sport/ physical activity, mental health/ isolation/ loneliness or older people

Skills

• Experience of managing people responsible for income generation
• Experience working for a charity or third-sector organisation

For more information on the role and the organisation see our job pack below.

How to apply:

To apply, please apply on our company website no later than midnight on the 05/10/26.

Reporting to: Principal
Line managing: Site Manager, Professional Services team (Student Recruitment and Communications Manager and Office staff), IT Manager
Key Relationships: Senior Management Team, Head of Access to Learning, the Chair and Trustees of the City & Guilds of London Art School, Chair and Trustees of the City and Guilds Art School Property Trust
 

Main purpose of role:
The Director of Operations is an important, senior role at the Art School, responsible for supporting the Principal in the delivery of the Strategic Vision and to monitor the progress of its objectives. They are responsible for the efficient and effective management of internal resources and stakeholders, and will act as the deputy to the Principal in all matters excluding academic. They will also contribute to the oversight of recruitment of students and staff.
The Director of Operations provides vision and professional leadership of registry, professional services, IT, admissions, as well as the management of compliance, HR, and the Art School’s technical tutors. They have some oversight of marketing inasfar as it relates to recruitment. The Director of Operations is the key liaison with the Property Trust, which is the official landlord for the Art School and the governing body that oversees the main buildings at our site in Kennington. They are the lead person, responsible for the OfS return and so it is anticipated that the successful candidate would have a level of quality assurance experience and familiarity with policy oversight.

The Art School is an independent educational charity with approximately 300 students and 100 members of staff. The Art School is entering a new strategic planning cycle that will see us growing our profile and portfolio; expanding our international links and external partnerships; and, deepening our civic impact on our neighborhood in Kennington and further afield.

MAIN DUTIES AND RESPONSIBILITIES
The main duties and responsibilities of the post are:
Leadership and Strategy

• Supporting the Principal in the delivery of the Strategic Vision for the Art School
• Working closely with the Head of Finance to allocate resources in line with the Art School improvement plan
• Oversee the management of and communication with, internal stakeholders of the School

Compliance and Governance

• Ensure that the systems and processes employed by the Art School comply with legal, audit and regulatory requirements,
• Oversee Risk Management, including Health & Safety compliance;
• Champion and oversee EDI across the Art School;
• Monitor the Art School’s performance against strategic objectives;
• Attend meetings of the Board of Trustees and relevant Committees, providing effective and timely reporting, proactive advice and support;
• Have overall responsibility for operational strategy including and policy management;
• To be the Art School ‘point of contact’ to the Property Trust;
• Manage legal and related matters as and when they arise.

Registry

• Oversee the team that handles student registry, academic administration and affairs, compliance and all non-academic matters of student experience;
• Ensure the accurate and timely submission of statutory and regulatory returns (e.g. to the Office for Students, Higher Education Statistics Agency, Office of the Independent Adjudicator for HE, Student Loans Company, UKVI etc);
• Act as the primary liaison for the Art School’s validating partners (Arts University Bournemouth, University of the Arts London Awarding Body);
• Act as Secretary to the Academic Board and oversee the arrangements for Art School Examination Boards;

Operations

• Implementation of HR processes and systems, seeking external advice as appropriate;
• Recruitment and line management of operational staff;
• Lead the process for the Art School’s annual staff appraisal scheme (Individual Performance Review) recommending associated staff development and training activities as agreed with the Principal;
• Day-to-day oversight of the professional teams managing the Estate, Technical Resources and IT infrastructure, and lead strategic planning relevant to these areas;
• Chair the Art School’s Site and Environment Committee;
• Manage the relationship with the Property Trust on a day-to-day basis.

External Profile and Recruitment

• Supporting the Principal to ensure successful student recruitment, working collaboratively with other academics;
• Development of the Art School’s activities (including commercial activities), short courses and profile;
• Oversee the Health & Safety and other logistical aspects of public events such as Degree Show

Additional Duties and Responsibilities

• Deputise where appropriate for the Principal;
• Lead and undertake Health and Safety duties and responsibilities appropriate to the role;
• Undertake other duties of a reasonable nature, as may be determined by the post holder’s line manager from time to time, in consultation with the post holder.

It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The post holder should also counteract such practice or behaviour in others by challenging and reporting it.
This is a description of the job as it is presently constituted. It is the Art School’s practice to periodically review job descriptions to ensure that they accurately reflect the job that is required to be performed, or to incorporate proposed reasonable changes following negotiation with the postholder.

We are seeking an experienced Operations Manager who can balance strategic vision with hands-on execution.  As a member of our leadership team they will work cross-functionally, colaborating with other key members of the team.  They will provide operational excellence by mapping workflows, and use their data skills to provide insights to refine and support service delivery and demonstrate impact.  This is a strategic and hands on role.  Ultimately, the ideal candidate is a problem-solver who can elevate the charity's reputation, nurture community relationships, and translate high-level strategy into practical, impactful operations.

To apply for this role:

Please provide your CV (maximum 2 pages) and supporting statement detailing how you meet the requirements of the role - providing clear examples of experience, skills and knowledge (no more than 1 page).

We’re keen to understand your individual experience and voice, so please write your supporting statement without the use of AI-generated content

About the Role: 

The Operations Manager is a senior leadership role, responsible for overseeing the operational effectiveness of the organisation. You will ensure our team has the tools, systems and support they need to deliver life-changing services to families.  The role is also pivotal in shaping how we measure and demonstrate the impact of our work.  This is a strategic and hands-on leadership role at the heart of a growing, values-driven organisation.  Demonstrable operations experience is essential.

Reports to: 

Managing Director 

Responsible for:

Business Support Administrator

Data Consultant

Key Responsibilities: 

Leadership 

As a member of the Senior Management Team, you will work collaboratively with the Managing Director and other senior leaders to:

• Build strong relationships with counterparts within the Home-Start London network and at Home-Start UK.

• Contribute to strategic planning and collaborate with external advisors on specialist projects as required.

• Deliver against the organisational priorities and objectives as defined in the business plan.

• Develop our services and ways of working to ensure the charity’s long term sustainability. 

• Support the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

• Work closely with the Family Services Manager, to ensure our data needs are aligned with our Impact Measurements.

Operations 

• Oversee the implementation and development of operational policies and procedures, including GDPR and H&S, ensuring compliance.

• Manage the operations budget and ensure efficient use of resources.

• Maintain and streamline administrative systems (eg: Google drive, Google Forms, Charity Log, telephony/communications systems).

• Lead key operational projects and oversee all office administration, tech support and premises management.

• Lead on end to end project management of HSUK Quality Assurance requirements as well as our National Data requirement.

• Manage data collection and evaluation across multiple platforms including Charity Log.  This includes project managing and supporting delivery of our Annual Data review.

• Support governance processes and liaise with the Board of Trustees when required.

Impact and Evaluation

• Lead the organisation’s impact delivery, through supporting data collection and evaluation across multiple platforms including Charity Log.

• Work with the Family Services Manager to ensure outcomes of family experiences inform service design and delivery.

• Produce tailored reports and insights to inform funding applications, Impact Reports and Trustee Reports as required.

• Collaborate on funding applications with the CEO and Communications Manager.

• Champion the voices of children and families, using data to support storytelling to demonstrate real-life impact.

Team Management

• Line manage the Operations Team (Business support Administrator, Database Consultant).

• Provide direction to the Business Support Administrator to enable effective and efficient day to day running of the organisation. 

• Manage team in accordance with the Home-Start Wandsworth procedures, policies and values. 

• Support effective management of any non home-visiting Volunteers supporting the organisation’s work . 

Essential skills and experience:

• Strategic thinker with the ability to manage multiple projects and priorities

• Proven experience in operations management, ideally in a charity/not for profit setting

• Strong knowledge of service evaluation and data analysis

• Skilled in communicating complex information clearly and accessibly

• IT confident and adaptable to new systems and tools (Charity Log, Monday CRM, Slack etc)

• Experience of leadership / managing a small team

• Excellent written and verbal communication. 

• Excellent organisational and project management skills. 

• Working knowledge of GDPR legislation and implementation of associated policy

• Experience of Board level reporting against objectives and/or data led reporting.

• Curious and passionate about using data to tell compelling stories of impact

• Project management expertise

• Understanding of local community needs and services

We help high-impact nonprofits run brilliantly - now we need someone to do the same for us. You'll own Impact Ops' finances, payroll, contracts and compliance, reporting straight to the founder.

Summary

Impact Ops is looking for a Finance & Operations Manager to join our team. This is a newly created, internal-facing role: rather than working on client portfolios, you’ll own the financial and operational machinery of Impact Ops itself. The salary range for this role is £50,000–£60,000 GBP, depending on experience, with flexibility for exceptional candidates.

We’re looking for a qualified accountant who is genuinely happy to be hands-on, someone who can handle a corporation tax return and a contracting in the same afternoon and see both as worth doing well. If you want breadth, autonomy, and a role where you can see the whole organisation from the inside, we’d love to hear from you. The deadline to apply is 11 October 2026.

About Impact Ops

Impact Ops is an independent organization providing finance and operations support to high-impact nonprofits. Our services include bookkeeping, financial reporting, accounts payable, payroll, recruitment, entity setup, due diligence, and systems implementation. We serve over 50 clients globally, spanning cause areas including global health, animal welfare, AI safety, and climate.

We’re a remote-first team based across the world. We’re looking for motivated, detail-oriented people who care about doing good work in service of organizations trying to do good in the world.

The role

Everything we do for our clients, we also have to do for ourselves — and to date that work has been spread across the founder, the finance team, and external accountants. This role brings it together under one owner.

As Finance & Operations Manager, you’ll run Impact Ops’ own finances, company secretarial obligations, payroll, invoicing, contracting, and HR administration. You’ll report to Joshua Axford (Founder & CEO) and work closely with Eric (Head of Finance), who leads our client-facing finance function.

It’s a broad role with real trust attached. You’ll have visibility into every commercially sensitive part of the business, and you’ll be the person we rely on to keep it running properly.

Finance

• Owning Impact Ops’ bookkeeping, month-end close, and management accounts
• Preparing annual accounts
• Cash flow forecasting and budget tracking
• Accounts receivable and accounts payable: raising client invoices, chasing payment, processing supplier invoices and payment runs
• VAT returns and corporation tax submissions

Company secretarial & compliance

• Confirmation statements, annual returns, and Companies House filings
• Maintaining statutory registers and corporate records
• Insurance renewals across the group, including professional indemnity, private medical and employers’ liability

Payroll

• Running end-to-end monthly payroll for our UK team, including RTI submissions, PAYE/NI, and pension auto-enrolment
• Coordinating payments for team members engaged internationally across several jurisdictions
• Year-end tasks including P60s and P11Ds

Contracts & client administration

• Drafting, issuing, and tracking client Service Level Agreements
• Managing employment contracts and contractor agreements for the team
• Maintaining a reliable view of contractual obligations, renewal dates, and scope changes

HR administration

• Onboarding and offboarding administration
• Maintaining people records and keeping our HR systems accurate
• Leave tracking, benefits administration, and equipment provisioning

About you

You’ll need to have:

• A recognised accounting qualification (ACA, ACCA, CIMA, or equivalent) — or qualified by experience with a track record that speaks for itself
• Experience running or providing accounting support for the finance function of a small business, or a comparable breadth of ownership within a larger one
• UK payroll experience, or the confidence to take it on with support
• Genuine comfort with administrative work: this role is hands on and we’d rather be honest about that than have you discover it in month two
• Strong judgement about confidentiality and discretion — you’ll see everything
• The ability to work independently in a remote environment and set your own priorities
• A genuine desire to have a positive impact with your career

It would be a bonus if you also have:

• Practice background: experience in an accountancy practice, particularly with company secretarial work
• Contract administration experience: comfort reading and drafting commercial agreements
• Familiarity with our tool stack: Xero, Ramp, Deel, Apron, or similar
• A process improvement mindset: you spot inefficiencies and take initiative to address them
• Commercial exposure: experience with pricing, proposals, or commercial analysis — not required for the role as scoped, but useful as it develops

Compensation & logistics

• Salary: £50,000–£60,000 GBP, depending on experience. There may be flexibility for exceptional candidates.
• Location: Remote, but we have a strong preference for candidates based in the UK and specifically the South West. This role involves periodic in-person co-working with the CEO, and the trust-level nature of the work benefits from face-to-face time.
• Hours: Full-time, or part-time (at least 3 days a week or equivalent) depending on candidate preference
• Start date: 1 December 2026 preferred, but we’re flexible for the right person — a Q1 2027 start is fine if you have a longer notice period
• Application deadline: 11 October 2026

Growth & Progression

We’re deliberately hiring above the immediate need. The brief described here is where the role starts, not where we expect it to stay: as Impact Ops scales, we anticipate significant operational leadership responsibility sitting with whoever takes this on, and we’d rather find that person now than replace them later.

We’re looking for someone who wants to grow with the business.

Our benefits include:

• Prioritised health & wellbeing: Private medical, vision, and dental insurance; up to 2 weeks’ paid sick leave; a generous mental health allowance
• Flexible working: Set your own schedule (with some overlap with colleagues as needed); remote workspace covered if needed
• Generous vacation: 25 days’ holiday per year plus public holidays — we encourage you to use the full allowance
• Professional development: A generous annual allowance for CPD, plus on-the-job growth and clear progression pathways
• Retirement: Pension with 10% employer contribution
• Parental leave: Up to 14 weeks fully paid, up to 52 weeks total; financial support for childcare where needed
• Equipment: Full remote setup covered (laptop, monitors, chair, etc.)
• Team retreats: Two in-person staff retreats per year

How to apply

To apply, please submit your CV and a short cover letter explaining your interest in the role and relevant experience. 

We’re committed to building a diverse and inclusive team and warmly encourage applications from candidates of all backgrounds.

Diversity and inclusion

We’re aware that factors like gender, race, and socioeconomic background can affect people’s willingness to apply for roles for which they meet some but not all the suggested attributes. We’d especially like to encourage people from underrepresented backgrounds to express interest.

There’s no such thing as a “perfect” candidate. If you’re on the fence about applying because you’re unsure whether you’re qualified, we’d encourage you to apply.

If you require any adjustments to the application process, such as accessibility accommodations, additional preparation time, or other, please let us know. We’re happy to support your needs and adjust the application process.

In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity). 
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.

How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?

HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave

Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems. 
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger. 
• Assist in raising sales invoices and accurately recording income. 
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures. 

There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered

This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families.

The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners in Scotland and Northern Ireland. As such, you'll be able to demonstrate:

• Strong organisational skills
• Meticulous attention to detail
• The ability to elicit and articulate great ideas
• Strong written and spoken communication

You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design.

You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.

Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.

These roles will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub' that's nearest to where you live. Some travel across Scotland and Northern Ireland may be required.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Are you an experienced and highly organised operations professional who enjoys making sure an organisation runs smoothly?

We are looking for a Business Operations Manager to lead and strengthen our day-to-day operations. This is an important role within our charity, responsible for ensuring our staff, volunteers and trustees have the effective systems, support and working environment they need to deliver the best possible services for the people we serve.

Working closely with the Chief Executive Officer and senior managers, you will lead operational activity across:

• office and business support;
• finance and HR administration;
• facilities and building management;
• governance and organisational compliance;
• health and safety;
• the continuous improvement of systems and processes.

You will manage and develop the Business Support Team, coordinate operational priorities, and help ensure our organisation remains safe, efficient, welcoming, and well organised.

About you

You will have experience of managing office or business operations within a charity, public-sector organisation or a similar working environment. You will also bring:

• experience of leading an administrative or business support team;
• knowledge of finance and HR administration;
• experience of facilities or premises management;
• an understanding of GDPR, health and safety and organisational compliance;
• excellent planning and organisational skills;
• the ability to manage competing priorities and remain calm under pressure;
• confidence in using Microsoft 365 and organisational databases; and
• a practical approach to improving systems and ways of working.

A relevant Level 5 qualification or degree would be welcomed, but we also value equivalent knowledge and experience.

Experience within a Parent Carer Forum, SEND organisation, charity or community organisation would be an advantage, although it is not essential.

Most importantly, you will be approachable, collaborative and committed to creating an inclusive organisation that provides an excellent experience for staff, volunteers, families and partners.

What we offer

We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:

• Generous annual leave – statutory minimum holiday entitlement, including bank holidays, plus an additional 5 days’ paid annual leave each year. For someone working five days per week, this is 33 days’ paid leave per year, including bank holidays, pro rata for part-time employees.
• Workplace pension – eligible employees will be enrolled into our NEST workplace pension scheme.
• Employee Assistance Programme – access to the Wisdom Employee Assistance Programme, providing confidential support for your health and wellbeing.
• Support and development – regular supervision alongside opportunities for learning and development.
• An inclusive and supportive workplace – where different perspectives, experiences and ways of thinking are welcomed and valued.

You’ll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.

How to apply

Please submit an application form explaining how your experience, knowledge and skills meet the requirements of the role.

Closing date: 21st September 2026 at 9:00 am

Interview date: w/c 28th September 2026

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

This role is subject to a basic DBS check and satisfactory references.

Wycombe Refugee Partnership is at a crucial stage as a charity, having experienced rapid and exponential growth since early 2024. The needs and situations of those it supports are constantly changing, and the charity is looking for someone with energy and a passion to respond to these new challenges.

The Operations Manager is responsible for the overall management and development of the charity. Working closely with the Board of Trustees, the postholder will ensure that the charity is well managed, financially sustainable, legally compliant and continues to provide high-quality support for asylum seekers and refugees.

The role combines strategic leadership with practical day-to-day management and requires someone who is comfortable working in a small organisation where flexibility and initiative are essential.

Data Protection and Operations Manager

Help shape the operational excellence of a vibrant Diocese

We are looking for an experienced and motivated Data Protection and Operations Manager to lead and develop the operational services that support our mission and ministry across Sussex.

Position: Operations Manager

Location: Hove/Hybrid

Salary: £38,074 per annum (pro-rata FTE £47,592pa)

Hours: Part-time, 30 hours per week (flexitime available)

Contract: Permanent

Closing Date: 4th October 2026

Interview Date: Hove on 14th October 2026

About the Role

This is a varied and rewarding leadership role, responsible for ensuring the effective management of Church House operations. Working closely with senior leaders across the Diocese, you will play a key role in driving continuous improvement, promoting excellent customer service and ensuring robust governance and compliance.

Reporting to the Deputy Diocesan Secretary, you will provide leadership to a small team responsible for governance and central support services. You will oversee the smooth running of Church House, manage facilities and operational contracts, lead on health and safety, and act as the Diocese's Data Protection Officer.

Key responsibilities:

• Lead and develop operational and support services across Church House
• Manage facilities, suppliers, contracts and operational budgets
• Act as Data Protection Officer and lead on GDPR compliance, including Subject Access Requests
• Oversee information governance, records management and organisational systems
• Maintain and develop business continuity and risk management processes
• Manage organisational policies and complaints administration
• Support the Diocese's digital development through Microsoft 365, automation and AI-enabled solutions
• Coordinate operational arrangements for major diocesan events and conferences

About You

We are looking for someone who combines strong operational expertise with excellent leadership and relationship-building skills.

You will have:

• Experience of successfully leading and developing staff
• Knowledge of data protection legislation and information governance
• Experience of information management, organisational systems or database administration
• Experience of facilities, supplier or contract management
• A track record of managing multiple priorities and projects simultaneously
• Excellent organisational, communication and problem-solving skills
• Strong digital literacy, including Microsoft 365 applications
• The ability to handle sensitive and confidential matters with diplomacy and discretion
• You will be proactive, collaborative and adaptable, with a commitment to supporting the work and mission of the Church of England.

You can view full details of the in the job description and person specification when you apply.

About the Organisation

The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.

As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.

What is on offer:

• 28 days of annual leave, plus bank holidays and two privilege days per year.
• Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
• Employee Assistance Programme with access to GP appointments, counselling and financial and legal support.
• Free parking, and the ride to work scheme and development opportunities.

Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. This role is subject to an Enhanced DBS check, and the post will involve travelling around the Diocese, some evening work and occasional work at weekends.

You may have experience in roles such as Data, Data Protection, Operations, Data and Operations, Data Protection and Operations, Governance, GDPR, Data Manager , Data Protection Manager , Operations Manager, Data and Operations Manager , Data Protection and Operations Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Title: Birmingham Warehouse Operations Manager

Reporting to: Senior Operations Manager

Location: Birmingham, B24 8HZ

Hours: Full time, 37.5 hours per week

Contract: Permanent

Salary: £31,817 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

• Leading on delivering successful end to end warehouse operations and logistics for the site, maintaining a strong presence throughout the warehouse operations, making decisions, problem-solving and balancing priorities whilst always acting with integrity and due diligence.
• Planning, coordinating and managing daily operations at our busy Birmingham warehouse, including daily schedules for stock intake, storage, order processing and dispatch as well as ensuring effective inventory control and cross departmental working.
• Ensuring efficient completion of all daily tasks to keep the warehouse running smoothly, meeting both business and customer needs taking responsibility for ensuring that your team(s) perform to and meets the required Key Performance Indicators (KPIs) and targets.
• Upholding the highest standards of staff and volunteer as well as site welfare and safety, ensuring all warehouse policies, health and safety procedures and protocols are followed by the team and anyone onsite.
• Working closely on a daily basis, with colleagues in the Supply Chain, Development and other regional Warehouses, to help resolve overall operational issues, sharing learning, embedding continuous improvement as well as develop new operational/logistic activity contributing to improved performance and growth of your warehouse and the wider operations team activity, capacity and output.

Key Responsibilities

• Warehouse Operations, including logistics management
• Food Safety Compliance, including quality
• Health and Safety Management
• KPI and Cost Management
• Stakeholder Management
• People Management
• Cross departmental interface and relationship management
• Profile and Promotion

1. Warehouse Operations including logistics, as needed

• Plan, co-ordinate, manage and oversee day-to-day warehouse operations, ensuring all performance, service, quality and safety standards and outcomes are met and delivered.
• Lead on warehouse layout optimisation, inventory management, and stock management processes.
• Support the development, establishment and mobilisation of Corporate Events, commercial and training Kitchen and Meal service as part of Sir Peter Rigby Coronation Food Hub.
• Maintain accurate records for stock, deliveries, and performance.
• Coordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and health & safety.
• Conduct variance analysis, inventory audits, and drive corrective actions.
• Ensure a clean, audit-ready, and well-organised warehouse environment.
• Ensure adequate resourcing for the teams, working within budgets.
• Ensure adequacy, variety and volume of food for members at all sites through
• Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.
• Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock. Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter
• Ensure that the vans are maintained as roadworthy and legal (taxed and insured)
• Ensure that community food members in your region receive a service, supply and variety of food that is expected/agreed, working closely with the Development Manager to flag potential issues with supply and/or service
• Continually seek and develop best practice on warehouse operating practices from within and outside the FareShare network.

2. Food Safety Compliance and Health and Safety Management

•  Take responsibility for the food compliance, health & safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers, working closely with FSM Health and Safety lead.
• Ensure and drive compliance with all FareShare Midlands and FareShare policies and procedures and industry standards as required by food donors and regulators and maintain gold standard at audit level.
• Direct all operations to ensure safe and compliant warehouse operations and food delivery to Community Food Members (CFM’s).
• Ensure Health & Safety process and systems implementation (including Housekeeping) in the warehouse.
• Actively work to support health and safety advisor in carrying out risk assessments, audits and support risk management processes, continuously developing and adopting a health and safety first culture, protecting volunteers, our staff and visitors.
• Ensure the service is delivered in accordance with FSM’s Equal Opportunities Policy and maintain the values and culture of the FSM operation.
• Escalate any health, safety, compliance issues that can’t be resolved locally.

3. Key Performance Indicators & Cost Management

• Work to ensure key KPIs on service levels, performance, food safety, health and safety, complaints, waste and waste conversion rate are met to required standards.
• Ensure the warehouse operates within allocated budget, escalating any variance from budgets or risks to allocated budgets.

4. People Management

• Lead, develop and direct teams on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out.
• Lead, direct and manage staff and volunteer teams to oversee the effective delivery of services and projects ensuring staff and volunteer engagement, training, development and support.
• Coach and develop team members to ensure operational excellence.
• Undertake warehouse staff personal development reviews, regular 1-2-1 meetings and support as required, in line with HR processes.
• Work with the Volunteer coordinator to recruit and train the right volunteers and other work placement trainees within the project.
• Work alongside the volunteer team to ensure a complete and up to date rota is available.

5. Profile and Promotion

• Represent FSM both internally and externally at an operational level through networking, promotional activity and sustaining well established links with Community Food Members, Suppliers and other key stakeholders at local, regional and national level.
• Build and maintain excellent relationships with all stakeholders.
• Keep abreast of local and national developments in public and third sector policy likely to affect FSM ensuring it is positioned to influence and shape future policy.
• Ensure a positive culture within the organisation, in line with FSM Values and Behaviours Framework, reflecting our joint commitment to equality, diversity and inclusion, code of conduct, learning, development and continuous improvement, engendering trust amongst all stakeholders. This will include ownership for self/ personal development and the development of teams.

6.  Other

• ·Undertake all other duties appropriate to the post/level of role, as delegated by Line Manager.

Person Specification Experience/Technical Expertise/ Qualities

• 3+ years' experience in a logistics or warehouse management role
• Strong knowledge of, warehouse operations, and inventory control
• Experience working with chilled/frozen storage
• Detail-focused with a continuous improvement mindset
• Solid (established) experience and understanding of health, safety, and quality compliance
• 2+ years people management experience within a Warehouse environment, including developing teams of people and training others on operating procedures
• Excellent, clear and proactive communication skills, both internal and with external stakeholders
• Team working & management skills, including both the ability to delegate and to develop people with a positive approach
• Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
• Ability to do physically demanding work at times
• A positive and creative attitude in support of our FSM values
• Motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
• Flexible work approach, including a willingness to cover alternative shift rotas

Qualifications

• IT literacy, in particular of using Microsoft applications (Outlook, Word)
• Sound numeracy skills
• Qualifications in Food Hygiene, Health & Safety as it applies to food distribution

Desirable

• Knowledge of fleet and driver compliance (desirable)
• Fork Lift truck license would be an advantage, (training provided)

How to Apply

To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

Closing date for applications is Friday 18th September.

Head of Operations 

Bath | c.£47,000 – £49,000 | Full-time | Permanent

Are you an experienced operational leader who enjoys bringing people, processes and systems together to make an organisation work better?

We’re working with a fantastic Bath-based education charity to recruit a new Head of Operations at an exciting point in its development.

This is a broad and influential role, overseeing the organisation’s central operations across finance, facilities, data and insight, and administration. You’ll manage a team of experienced functional leads and create the effective ‘engine room’ that allows the wider organisation to focus on delivering for its beneficiaries.

The role

Reporting directly to the Chief Executive, you’ll take responsibility for the smooth and effective running of central operations, with a particular focus on finance and financial planning, alongside organisational resilience, risk, compliance and continuous improvement.

Your responsibilities will include:

· Leading and developing a multi-disciplinary operations team

· Overseeing the finance function, including financial management, reporting and compliance

· Leading the annual budgeting, financial planning and resource allocation process

· Overseeing facilities, infrastructure, data and central administration

· Leading on operational risk, business continuity and regulatory compliance

· Improving systems, processes and ways of working across the organisation

· Supporting annual planning, organisational development and strategic delivery

· Working closely with the Chief Executive, senior leadership team and Trustees

· Managing relationships with external consultants, suppliers and other key partners

· Helping build a collaborative, effective and continuously improving organisational culture

The role has significant breadth, but you don’t need to be a technical specialist in every area. We’re looking for someone with the judgement to know when to lead directly, when to draw on the expertise within their team and when external support is required.

About you 

This could suit someone from an operations, finance or facilities background who has progressed into broader organisational leadership.

You’ll need significant experience of managing across multiple functions, alongside a track record of leading teams and improving systems and processes.

You should also be comfortable overseeing budgets and financial processes, managing risk and compliance, and working with external suppliers or professional advisers. Experience within a charity, education, membership or other mission-driven environment would be particularly valuable.

Most importantly, we’re looking for a practical and solutions-focused leader who enjoys bringing different functions together. Someone who can see the bigger picture but is equally comfortable getting involved when needed, building strong relationships and maintaining momentum through change.

This is a new role within an organisation already midway through an ambitious development programme, so there is a genuine opportunity to influence how the organisation operates in the future.

Salary: c.£47,000 – £49,000
Location: Bath – predominantly campus-based with some flexibility for remote working
Contract: Permanent
Hours: Full-time

Closing date: 21st September 2026

If you’re looking for a broad leadership role where you can make a tangible difference to how a values-led organisation works, we’d love to hear from you.