Operations And Business Development Lead Jobs

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.

What you will do:

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
•  Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
•  Good working knowledge of Microsoft packages.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this new role offers an exciting opportunity to make a real difference, putting people at the heart of what we do.

Advocacy allows Individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves or to speak up for them when they can’t.

Healthwatch uses feedback from the public to better understand the issues facing the NHS and other care providers and make sure people’s experiences improve health and care for everyone – locally and nationally. Healthwatch can also help people to get the information they need to make the right personal choices to get the support they deserve. You can find out more about what we do on our website.

About the role

The Head of Operations will have oversight of all service delivery to ensure people are at the heart of what we do, and we are the best we can be, through:

• Setting and reaching high standards
• Promoting collective and personal responsibility
• Making best practice happen
• Championing continuous improvement.

What we need from you

We are looking for an experienced leader and manager who is skilled in building and developing effective relationships with colleagues, particularly with a workforce which is geographically dispersed. Looking for a chance to make a real impact, you will have the desire and passion to drive forward the mission and values of The Advocacy People.

Although this role is predominantly working from home the role does require monthly travel to see our local teams which are currently accross the south of England. You must have access to a stable home broadband service, good mobile signal, a full driving licence and your own transport as well as flexibility with working hours.

What happens next

If you’d like to know more, the full job description and information about how to apply can be found on our website 

Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks, including the appropriate DBS clearance and 2 satisfactory references, one of which will need to be from your most recent or current employer, have been received.

We look forward to hearing from you!

Closing Date: 9am on 5 August 2024

Interview Date: 20 August 2024

Interview venue: MS Teams

If you would like to discuss the role further, please contact Sarah Deason.

This is a new and exciting role to support the ongoing growth and development of the Men’s Sheds movement and specifically the work of the UK Men’s Sheds Association (UKMSA) made possible through long term support from a funder.

Having celebrated ten years of UKMSA in 2023, we are now looking forward to the next ten years with an ambitious target and programme to support and facilitate the growth of the Men’s Shed movement and the health and vitality of Sheds, together with campaigning for happier and healthier men with programmes to improve wellbeing, reduce loneliness, anxiety, depression and ultimately save lives.

We are a small team, and the Head of Operations will be required to deliver against their own agreed targets, as well as supervise the work of others. The Head of Operations will be a member of the organisation’s Senior Leadership Team (SLT) and have day to day line management responsibility for five staff or contractors.

The Rank Foundation is seeking a Finance and Operations Officer to join their dedicated team in Shoreditch. The post holder will be at the heart of our operations, ensuring smooth financial management and supporting meaningful initiatives. The position is offered on a full-time permanent basis based in our office in Shoreditch, London, and we hope the postholder to start in late Summer / early Autumn.

If you are a passionate finance professional with strong operational skills and look to make an impact in the philanthropy and social sectors, apply now!

Key accountabilities:

· Finance: Manage payments, invoices, expenses, and grants payment using Xero, reconcile accounts, handle VAT returns, and maintain organised financial records.

· Organisational Administration: Support GDPR compliance, provide general administrative support, assist with events, and manage shared inboxes and VOIP accounts.

· Governance Support: Offer administrative support for trustees, circulate executive reports, plan governance meetings, and review policies.

· Programme Support: provide administrative support to some of the Rank Foundation’s flagship programmes.

Please download the Recruitment Pack for the full description of the post. 

The important dates for you to note in the recruitment timetable are highlighted below for your diary.

Closing date for applications: 5pm on Friday 2nd August 2024

Interviews: In-person London, 14th August 2024

Are you excited by the opportunity to work for a values-driven organisation in a commercial role?

Be a part of our commercial services team, driving the development of our cafés and bars and providing truly excellent customer-focused services.

Who are we?

Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members to achieve personal success. Each year, our growing team of around 60 full-time and up to 150 part-time staff work alongside elected student leaders to make change, improve lives and help fulfil student potential.

The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

What’s the job?

In this brand-new role, you will lead and manage our cafés and bars, maintaining high standards of customer service and quality. You’ll:

• Focus on continuous improvement – driving performance with staff, standards, and service.
• Ensure our outlets maximise income potential and are managed and maintained safely and responsibly.
• Drive our commercial performance, working towards ambitious turnover and profitability targets.

What are we looking for?

An experienced commercial operator: someone passionate about providing excellent customer care who is outcome-focused and committed to continuous improvement.

Why apply?

There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, this is the perfect opportunity to work for a progressive, value-driven organisation and a great opportunity to help us develop our services.

We have great rewards and benefits, and we offer 40 days’ holiday, including Christmas closure. So, if you are looking for a new challenge and want to develop as a commercial leader and join a great team, then look no further.

We want to support diverse and inclusive work environments. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status and particularly welcome BAME applicants.

To apply, please download the application pack below or from our website via the ‘apply’ button.

Closing date: Noon on Thursday 8th August 2024
Interview date: Friday 16th August 2024 

Work somewhere professional but different. Build a career with students’ unions.

We are working in partnership with Age UK Birmingham, who empower people aged 50+ to live with dignity, respect, good health and wellbeing, and can access services, support to meet their needs.  They support people across Birmingham, Sandwell and surrounding areas to enrich their lives and live independently.

They are seeking a new Head of Operations to join their senior management team, to build on the progress made by the charity over the last 5 years. 

The new Head of Operations will lead the charity’s forward-facing operations, building on current strengths and identifying new opportunities. Partnership working with national Age UK and local stakeholders particularly in Health and NHS settings across the West Midlands and neighbouring Age UKs will also be a key focus.

You will have:

• Proven multi team leadership experience and the ability to manage and motivate staff and volunteers 
• Well-developed communication and presentation skills both written and verbally
• The ability to understand and deal with complex documents and solve problems
• Skilled at prioritising conflicting demands, project management planning and development
• The ability to produce clear and concise reports and documents as required
• Experience in financial planning and managing budgets

The successful candidate will be responsible for the delivery of the Charity’s operational services, ensuring that they contribute to improving the lives of older people in Birmingham, Sandwell and surrounding areas in accordance with the strategic aims of the organisation. 

You will ensure all services meet required financial and quality standards and comply with all contractual requirements. 

The post-holder will work with the Chief Executive in identifying new business and service development opportunities as well as developing existing services to maximise the Charity’s reach and income and will fulfil the role of deputy to the Chief Executive as required.

For more information and a full job specification please contact Sandra Smith, Associate Director, Charisma Charity. Applications should be submitted through the Charisma website and include your CV and supporting statement. 

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 28th July 2024

First interview date: 15th or 20th August

Second Interview date: 23rd August

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. From Spring 2024 we will have 43 centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years. 

We are looking for a high-calibre candidate to take on the fixed-term role of Head of Programme Delivery and Operations (North of England and East Midlands) for our centres in North West England, Nottingham and Peterborough, West Yorkshire and East Yorkshire and the Humber. You will line manage the Regional Operations Managers in your regions to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We  yherefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. If you  believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

We are currently looking for an Operations Administrator to join us at The Duke of Edinburgh's International Award Foundation. 

Not all learning happens in the classroom. In fact, some of life’s most valuable lessons happen in the least likely of places.

This is where The Duke of Edinburgh’s International Award (the Award) comes in.

Founded nearly 70 years ago, the Award is a global, non-formal education and learning framework which operates in more than 120 countries and territories.

Open to all 14 to 24-year-olds, regardless of their background, culture, or physical ability, the Award aims to challenge young people to discover their potential and find their purpose, passion and place in the world, while working towards a globally recognised accreditation.

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

As this role is central to the work of the Operations team, the person will need to be proactive, organised, and able to juggle multiple tasks and deadlines. As well as being the key link between the Operations team and the Research and Communication teams, they will need to be able to work well with the wider organisation and provide excellent customer service to a variety of stakeholders globally. A key focus of the role will be to ensure data accuracy across a variety of platforms, drafting and coordinating centralised communications with Operators, and support reporting on the activities of the Operations team. The successful candidate will not only have strong administrative skills and experience but will also have strong experience within communications and/or research.

Please see the recruitment pack for more information on key responsibilities for the role. 

The closing date for applications is Friday 9 August by 12 noon EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

We are seeking an experienced and dynamic Business Manager to oversee the day-to-day operations of the CIC delivering the business support services which underpin the strategic growth of our organisation.

The Business Manager will be responsible for financial management, operational efficiency, HR, and ensuring compliance with relevant regulations. This role requires a proactive individual with excellent leadership, communication, and organisational skills.

Key Responsibilities:

Operational Management:

• Oversee daily operations, ensuring services are delivered efficiently and effectively

• Develop and implement operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and  all relevant regulations and legal requirements.

• Oversee programme administration processes to ensure the efficient management of these areas

• Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis of Appeer operations for regular review by the CEO and Board

• Ensure all necessary IT software, hardware and resources across the organisation are implemented and managed well, securely and up-to-date.

Financial and Funding Management:

• Oversee financial reporting, including monthly management accounts, and ensure compliance with financial regulations with Financial Manager

• Support the Board of Directors and Finance Committee with financial reporting, analysis and financial and sustainability strategy development for the organisation with Financial Manager

• Identify and pursue funding opportunities, including grants, donations, and partnerships; manage funding relationships and grant monitoring and reporting with CEO and internal staff

• Manage external supplier contracts and relationships: ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation

HR Management:

• Oversee the management of HR across the organisation, advising on the strategic recruitment, management and development of staff and volunteers

• Responsible for the coordination of recruitment, induction and training of new recruits

• Provide ‘business partner’ HR support to Line Managers

• Coordinate Appeer’s process of regular performance and reward reviews and coordinate a programme of ongoing training and development opportunities

• Ensure compliance with HR policies and employment legislation and that employment contracts and the Employee Handbook are kept under ongoing review

• Ensure best practice delivery of  employment practices in line with Appeer’s values

• Line manage the Admin Officer, Finance Manager and Designated Safeguarding Lead

Strategic Planning:

• Work with the CEO to develop and implement the Appeer CIC’s strategic plan

• As a member of the senior leadership team, support the CEO and board in organisational strategy development

• Identify opportunities for growth and development of services

• Foster relationships with key stakeholders, including clients, funders, community partners

Compliance and Risk Management:

• Ensure Appeer complies with all relevant regulations and legal requirements.  Manage risk, including health and safety, data protection, complaints and safeguarding. Communicate relevant policies and procedures to staff, families and service users (as appropriate)

• Work with the CEO/Engagement Manager to ensure that Appeer CIC fulfils its duties and responsibilities associated with internal and external contracts and agreements

• Act as Appeer’s Data Controller for GDPR purposes

• Maintain the organisation’s Risk Register and coordinate a formal quarterly review  and report to the CEO

• Maintain accurate records and ensure robust reporting mechanisms are in place

• Act as the channel of communication with Appeer’s insurers and, legal advisers when issues arise, keeping the CEO and Board informed as necessary

About APPEER

Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing.   Over the past 5 years our founder and current CEO has taken the vision of creating a community where autistic girls and women can connect from a small, passionate team into a robust and impactful organisation.

We provide  In Person and Online Activity groups and programmes, Alternative Provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision.

We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium  enterprise with a turnover of £250k and serving over 400 beneficiaries a year. 

Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role
 by 5pm on 12th August 2024.  Interested candidates are encouraged to submit early applications as the application window may close sooner than 12th August 2024 if a suitable candidate is found.

Appeer is an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment process for all vacancies.

Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process. If you would like any further information about the role or application process, please contact Claire Livingston who may arrange a conversation with the CEO or a director with you.

Operations manager for Trafford Methodist Circuit

Trafford Methodist Circuit (the Methodist Churches in the Trafford area) seek to appoint a part-time Operations Manager. The successful applicant will play a leading role in operational matters across the Circuit. This role will release resources for mission by helping to provide professional management, advice and oversight in the areas of property management, operations, compliance and administration.

Associate Director for HR Operations
£61,740 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Associate Director for HR Operations is an exciting and new role at the College in which you will work collaboratively with all Divisions to support a range of operational and strategic HR activities, as well as embracing and contributing to College wide projects and the enhancement of the People & Culture Division.

Reporting directly to the Executive Director for People and Culture, you will take ownership for reviewing and developing policies and processes, alongside establishing innovative approaches to ER issues, change management, managing the recruitment of key hires and championing the EDI agenda.

As Associate Director for HR Operations, you will provide enthusiastic leadership, direction and development to the HR team involved in employee relations, encouraging proactive ER interventions to ensure the increased productivity and efficiency of the College.

Partnering with department managers to identify staffing needs and developing strategies for attracting, developing and retaining top talent, you will embed organisational values as well as overseeing the recruitment and selection process, conducting interviews and making final hiring decisions.

MCIPD qualified and with a bachelor’s degree in Human Resources, you should have extensive knowledge of employment laws and regulations as well as proven experience of working in a trade unionised environment.

You should have a strong strategic mindset with the ability to align HR strategies with business objectives, as well as a proven ability to use management information to drive activity to improve organisational performance. You will also be responsible for maintaining and improving the College’s HRIS.

Strong leadership and managerial skills along with the ability to effectively coach and mentor a team are essential, as are excellent organisational, interpersonal and communication skills.

It is also essential for you to be able to build and maintain strong relationships with employees, managers and stakeholders. Experience of working in a membership organisation would be desirable.

The HR Operations team is responsible for developing initiatives and tools to support the achievement of RCPCH’s strategic objectives. A key requirement of the team is to ensure that we attract, develop and retain the people necessary to provide the organisational agility and skills to meet the transformational change and challenges we face now and in the future.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 12 August 2024.

Prospectus is delighted to be supporting Switchboard LGBTQIA+ Support line as they look to appoint their first Head of Operations to the organisation to develop and strengthen their internal operational capacity and support the organisation as it continues to grow following the recent celebration of its 50th anniversary. This position is offered on a full-time hybrid basis with a minimum of 2 days working in the London office a week.

Switchboard’s listening service caters to all LGBTQIA+ communities in the UK. This is a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health, and emotional well-being. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also providing incredible insights into the issues that impact the LGBTQIA+ community the most.

Having been largely volunteer-resourced for most of its history, Switchboard has recognised that the charity has outgrown the ability to remain entirely volunteer-led and has sponsored a cultural shift within the organisation. Since 2021 they have been on a journey to establish a staff team and are now looking to introduce this new role as they grow throughout 2024 to a team of 11.

The Head of Operations will work as part of the Senior Leadership Team and will support the development and implementation of the organisation’s strategy and operational plan to support longer-term evolution and growth of the organisation and its services. This will involve focus on the organisations IT and technical infrastructure with oversight on other business and governance functions including Finance, HR, and Facilities. You will review these key areas and identify the best ways to manage in-house and outsourced operations to ensure operations are smooth, effective, and sustainable.

The successful candidate will be a collaborative and hands-on operations professional with board experience of a wide remit of functions including IT, Finance, HR, and Facilities. You will have project management skills with a track record of successfully driving small to medium sized projects and co-ordinate teams of people to deliver activity. You will have excellent communication skills with the ability to engage with stakeholders at all levels and bring people along with new ideas and initiatives.

Prospectus and Switchboard invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. Switchboard recognise that they are currently underrepresented within the organisation from black and people of colour communities and actively encourage applicants from this group. If you have any disability and require reasonable adjustment/s to any part of the process, then please reach out to Cairo Johnson or Matt Till.

IPEM is looking for an enthusiastic, proactive individual to support colleagues and volunteers at our office on Tadcaster Road, York. The main focus of the job is to ensure that our office is a pleasant place to work for everyone and that our volunteers have the necessary administrative support to carry out their duties. The role works very closely with the Operations and Governance Manager who is accountable for the office and employee well-being. 

Based in York, the Institute of Physics and Engineering in Medicine (IPEM) is an Educational Charity which acts as a Professional Body and Learned Society for a growing membership of more than 4,700 scientists, engineers and technologists working in hospitals, universities, and healthcare industries.

Having experience in an office-based role is essential, alongside a supportive and enthusiastic attitude towards work. The role is varied and interesting, with some regular routine tasks and some unusual requests that will require problem solving skills. You will support IPEM’s day-to-day operations, ensuring smooth and efficient business processes. This role involves administrative tasks, coordination, and communication to help optimise the operational workflow. You will need to be organised, detail-oriented, and able to manage multiple tasks with a high level of accuracy.

The role will primarily be based in our offices in York, but some travel within the UK may be required from time to time. IPEM promotes flexible working for staff. We ask all new staff to be office based for the first 6 months to facilitate training and relationship building with a range of colleagues in the office. A formal flexible working request will be considered earlier.

Closing date for applications is 12pm Friday 9th August

Interviews are expected to be held in person at Fairmount House within 3 weeks of the closing date.

New Vacancy for Operations Director at a well-respected charity in Newport

Do you want to make a difference with your leadership skills? Have you considered a leadership role within a well-respected charity that is making a difference in Wales?

The Gap Wales works to fill the gap between key needs in our community and current public services. The majority of our work is with asylum seekers and refugees. We work with them to help improve their well-being, advocate to meet essential needs and work in partnership with other local services.

After years of helping this community integrate with our wider community, The Gap Wales was registered as a CIO in 2019. Since then it has developed an enviable reputation, including glowing praise in both the UK Parliament and Senedd Cymru. We work in partnership with Newport City Council, Pobl Homes and many other specialist charities.

Last year we completed a Strategic Review of our charity to help us grow well. Demand for our services continues to grow as does the giving from many individuals and bodies who support the positive difference that we are making.

Now we need the right leadership in place. Working with both our highly skilled passionate staff and the Board of Trustees, this new Operations Director role will help lead The Gap Wales into the next phase. Come and join us on this exciting journey.

Although on-site people management is an important part of this role, there is also the opportunity to work remotely every Friday.

There are more details in the attached job description that I've attached. If you believe you could be the right person for the job, please send a cover letter explaining why & your CV.  We are excited to hear from you...

** Deadline for applications = 31st July 2024 **