Operations director jobs

Tasks and Responsibilities

You will support the Director of Operations and the wider staff team by:

• Handling day-to-day administrative tasks such as scheduling meetings, booking travel and venues, ordering supplies, and keeping systems and records up to date.
• Providing operational support across the organisation – for example, setting up Zooms, responding to enquiries, keeping our staff directory current, or helping with room bookings and access.
• Assisting with HR administration such as onboarding new starters, booking training, keeping HR records, and supporting recruitment processes.
• Helping with database and records management, including updating spreadsheets or CRM systems (e.g. Salesforce) and pulling off simple reports.
• Supporting internal communications, such as keeping our policies and procedures well-organised, sharing reminders or updates, and circulating documents.
• Taking minutes at meetings when needed – including Board of Trustees meetings – and making sure decisions and action points are clearly recorded and followed up.
• Supporting governance and trustee engagement, such as helping to organise away days, induction processes or learning sessions for trustees.
• Working closely with the Director of Operations on other operational tasks that may arise, which could include areas like office management, HR, IT or governance – helping to make sure these run smoothly and efficiently.
• Working collaboratively as part of a small team and wider organisation with a willingness to undertake other tasks commensurate with the Operations Assistant role as agreed with your line manager.

Person Specification

We’re looking for someone who is:

• Highly organised, with good attention to detail and the ability to juggle multiple tasks.
• A clear communicator, both in writing and in person.
• Confident using standard digital tools – including Microsoft Office, Outlook, Zoom and spreadsheets – and quick to pick up new systems.
• Positive and helpful – happy to pitch in wherever needed and comfortable working with people at all levels.
• Reliable and discreet – able to handle sensitive information with care andprofessionalism.
• Interested in learning and developing your skills in charity operations and administration

SKILLS AND ABILITIES

• Excellent attention to detail and high levels of accuracy.
• Excellent interpersonal skills, can collaborate with colleagues and communicate well with external stakeholders/ donors.
• Excellent organisation skills including managing external deadlines, prioritising while having a busy workload and responding in a timely manner requests from colleagues.
• Ability to work effectively and engage with a variety of colleagues across the organisation.
• A positive can-do attitude.

VALUES AND PERSONAL QUALITIES

• Commitment to the AFT’s mission, empowering young people to stand up to all forms of prejudice.
• A deeply held belief in equality and diversity with a willingness to learn.
• Willingness to travel regionally and across the UK, and work evenings and weekends when required.

Are you excited by the prospect of working for a dynamic and evolving organisation that supports St George's University Hospitals NHS Foundation Trust to build excellence in care, advance research and innovation and enrich the health-care experience?

Do you have experience in managing a Finance Function, training and mentoring staff to fulfil their potential, a proven track record of relaying financial information to non-financial stakeholders and a sound working knowledge of accounting systems? 

If so this may be the role for you!

The Finance Manager is a key member of the wider Finance and Operations team and will lead the finance function of the charity and provide excellent finance support for the Senior Executive.

We are looking for an individual who can:

• Maintain a robust financial control framework and provide high quality timely financial management information to ensure effective decision making.
• Prepare annual financial statements and support an efficient external audit process.
• Lead on the annual budget setting and quarterly forecasting processes.
• Deliver continuous finance process improvement and finance training for SGHC staff.
• Support the maintenance of dynamic and strategically aligned partnerships with finance colleagues across all our key stakeholder groups.

SGHC provides a generous benefits package including defined contribution pension scheme, life insurance, flexible working, enhanced maternity package, extended leave, development and well-being days. season ticket loan and an employee assistance programme.

ROLE PURPOSE

To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:

• Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
• Preparing annual financial statements and supporting an efficient external audit process.
• Supporting the annual budget setting and quarterly forecasting processes.
• Leading on continuous finance process improvement and finance training for SGHC staff.

MAIN DUTIES & RESPONSIBILITIES

1. Staff management

1.1. Carry out all line management duties in line with organisational policy and procedure, including:

• Diversity and inclusion - encouraging an inclusive environment.
• Recruiting and inducting good quality staff o Proactively addressing performance, conduct or other employee relations issues.
• Support and coach your direct report to ensure objectives and development goals are achieved.

2. Management of Income and Payments Processing Operations

2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.

2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.

2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.

2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.

3. Transactional accounting and fund management

3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.

4. Financial Control Framework

4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.

4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.

4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).

4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.

5. Management Reporting

5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.

5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.

6. Financial reporting and audit

6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.

6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.

6.3. Preparing required audit documentation in accordance with agreed timetables. 

7. Budgeting and Forecasting

7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.

7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.

8. Banking and Investments

8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.

8.2. Ensure that bank mandates are up to date.

9. Systems and Data

9.1. Finance system

• Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
• Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.

9.2. System maintenance and training

• Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
• Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary.

Any other duties commensurate with the post as requested by the Director of Finance & Operations.

Harris Hill is delighted to be working with The Borrow Foundation to recruit its new Director of Finance and Operations (DFO).

The DFO will be the principal employee of the charity and will:
• Work closely with the Board, providing essential support to the trustees in the furtherance of the charity’s objects whilst fulfilling its legal, governance and financial obligations.
• Develop, strengthen and lead a small team that is responsible for the day-to-day operations of the charity and its subsidiary company, and oversee the implementation of the policies, strategies, and decisions of the Board
• Build strong and effective relationships with the charity’s stakeholders, internal and external

The Borrow Foundation’s mission is to promote the improvement of oral health primarily in children through the prevention of oral diseases. The charity’s focus is on population oral health and the need to reduce inequalities within and between countries.

It provides grants to leading health agencies, government bodies, academic institutes, dental associations, and charities. These are being applied in many parts of the world to help improve oral health, primarily in children, through the prevention of oral diseases.

Job title                          Director of Finance and Operations
Hours                             3 – 5 days per week (negotiable)
Salary                             £85,000 - £95,000 p.a. FTE
Employment term         Permanent
Location                        Waterlooville, Hampshire with hybrid working options
Benefits                        25 days annual leave plus bank holidays; 7% employer pension contributions; private health insurance

How to apply:
Please review the recruitment pack for further information about The Borrow Foundation, the DFO position and for details on how to apply

Closing date for applications: 9am, Friday 12th September

Both The Borrow Foundation and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as Fundraising Operations Manager, a newly developed role recognising the need for operational excellence across all fundraising streams to support and enhance the donor journey.

This key role will oversee the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations. They will have responsibility for ensuring the best donor care to our supporters; working across the income streams to enhance our supporter journeys and increase income for the Charity.

We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact.

Main Responsibilities:

Responsible for the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations including:

• Implementation of key fundraising processes and guidelines.Overall management of our CRM database.
• Oversight of our payment portals and platforms to ensure effective integration.
• Manage and oversee community and third-party fundraising events.
• Ensure compliance and good practice.
• Reporting, insight and data selection.

Person Specification:

Knowledge and experience

• A keen appetite for problem solving, with experience in identifying and delivering on improvements to operational systems and processes.
• Previous knowledge and experience in a fundraising role is essential, preferably community, events or individual giving.
• A proven track record of meeting financial targets and driving income growth.
• Attention to detail is an absolute must for this role, the ability to spot trends, issues or risks will ensure we are efficient, effective and compliant.
• An understanding of the fundraising landscape, especially fundraising regulation, and its implications for our work.
• A knowledge of donor stewardship and developing key relationships with stakeholders and fundraisers.
• Experience working with a donor database system in a complex environment.

Skills, abilities, and behaviours

• Excellent verbal and written communication skills.
• Ability to work on own initiative and as part of a team.
• Good IT skills.
• Excellent administrative, organisational, time management and prioritisation skills.
• Analytical and strategic approach to problem solving.
• Confident with excellent interpersonal skills.
• Ability to work under pressure, to target and deadline.
• Good team player who is willing to support and help others in the team.
• Highly organised with excellent attention to detail.
• Professional, diplomatic and discreet and able to maintain confidentiality.

Venn Group is delighted to be supporting an established and award-winning human rights charity in recruiting an Interim Director of Finance & Operations to provide leadership during an exciting period of transformation.

You will join a collaborative and passionate Senior Management Team, leading the Finance, IT, and Estates functions, and contributing at Board level to strategic decision-making. This is a hands-on, high-impact leadership position offering the opportunity to work alongside sector-leading trustees and senior executives.

Key responsibilities of the role:

• Provide clear, actionable financial advice to the Senior Management Team and Board to support long-term strategic decision-making
• Conduct detailed income and expenditure analysis, identifying trends, risks, and opportunities
• Review and provide guidance on modernising financial systems and processes across the organisation, including driving IT and digital transformation to improve efficiency and reporting
• Offer day-to-day management, mentoring, and support to the Finance, IT, and Estates teams, ensuring smooth operations and clear priorities
• Stabilise the charity’s estates, including overseeing negotiations and planning around decommissioned premises, developing operational plans for regional teams, and securing tenants to co-share premises
• Ensure statutory reporting, compliance, and governance requirements are met
• Act as a trusted advisor to trustees and senior executives on financial, operational, and strategic matters

Ideal candidate profile:

• Qualified Accountant
• Proven track record as a senior finance leader within the charity sector
• Executive-level experience in delivering digital transformation and improving operational efficiency
• Strong leadership skills with the ability to inspire and engage teams
• Exceptional stakeholder management and Board-level communication skills

Agency reference number: J90363

Location: London

Duration: 3- 6 month interim assignment

Pay rate: £400 - £425 per day

Working hours: Full-time

Working pattern: Hybrid

Start date: August

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Job Title: Operations Manager 

Duration: Permanent 

Hours: Full time

35 hours per week Monday – Friday 

Salary Scale:£36,839 – £42,781  
Appointments are made at the start of the salary scale, with annual pay progression through the scale based on satisfactory performance. The pay scale is reviewed annually in the light of cost of living and operational budgets.  

Pension:                   6% employer pension contribution

Holiday:                   26 days plus bank holidays

Reports to:            Deputy Director 

Line Manages:         Operations Supervisors, Gallery Technician, Front of House staff and Cleaners 

The appointment is subject to a satisfactory DBS check 

The Operations Manager is a key role within the team, ensuring the effective and efficient management of the SLG’s three sites: the Main Gallery, the Fire Station and Art Block. This includes managing the maintenance and upkeep of the SLG’s Grade II listed buildings and artist-designed gardens, as well as leading the Front of House team to ensure that the SLG provides a welcoming and inclusive environment for all visitors and a high quality of visitor experience. 

The Operations Manager works closely with the Deputy Director and manages a team comprising two Operations Supervisors, the Gallery Technician and contracted and casual Front of House staff and Cleaners. The role takes the lead on the implementation and monitoring of the SLG’s environment and sustainability policy and contributes to organisation-wide work towards the SLG’s equity, diversity and inclusion objectives. 

The post holder will be required to be an appointed first aider and a fire marshal, as well as a primary keyholder. They may, therefore, be called upon for out of hours emergencies. Appropriate training will be given. 

In our endeavour to diversify our workforce and create a more inclusive environment, we particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people. 

We’re looking for a Finance and Operations star to support the team across finance administration, HR processes, compliance, and operational logistics. You’ll be a key part of the smooth running of the team that enables us to carry out our work making change with young people!

Senior Operations and Governance Officer

Location: London
Duration: Initially temporary for 3-5 months, with a view to going Permanent for the right person.
Pay: £20.60 per hour plus £3.00 per hour holiday pay (equivalent to £37,500 FTE per annum)
Hours of work: 9 AM - 5 PM, 35 hours per week
Hybrid: 2 days per week in the office (Tuesdays and Thursdays)

Charity People are delighted to be partnering with a mission-driven charity committed to justice, equity, and inclusion by supporting impactful programmes and strategic initiatives that drive meaningful change. They are looking to recruit a Senior Operations and Governance Officer to support the Operations Manager in delivering high-quality governance and programme management across the organisation.

About the Role

This is a pivotal role supporting the Chair, Trustees, and Senior Management Team to ensure effective governance and operational oversight. You'll coordinate Trustee meetings, maintain governance records, and support programme and project management across the organisation. You will also work with colleagues across the organisation to put in place systems and reporting to track progress against plans and associated risks.

Key Responsibilities

• Arrange and coordinate the annual cycle of Trustee and Committee meetings
• Prepare agendas, take accurate minutes, and ensure timely dissemination of papers
• Maintain governance documentation including the risk register and register of interests
• Develop and implement systems for tracking progress against strategic plans and KPIs
• Support project leads in planning, monitoring, and reporting on outcomes
• Assist in drafting the Annual Report and Accounts
• Ensure Trustee and other details are up to date and comply with the requirements of the Charity Commission and Companies House.
• Maintain the Seal Book, ensuring that the Seal is used where required to execute documents and maintain relevant registers of interests, gifts and hospitality.
• Be responsible for maintaining and updating the Trustees Register of Interests.
• Be responsible for the general administration for the Trustees including processing Trustee expenses and managing the Secretary's inbox and being the first port of call for any queries.
• Support the Chair with the Trustee Annual review process.
• Support the Governance review processes and ensure actions are followed up and completed.
• Support project leads to plan, implement and monitor project progress and outcomes
• Support the Senior Management Team to develop an annual delivery plan and monitor progress against a set of key performance indicators.
• Support the Director of Operations to identify, assess and manage risks across the organisation.
• Lead on ad hoc organisational wide projects where required including the All Staff Conference, Trustee dinners and other events.

We're looking for a proactive and detail-oriented individual with:

• Significant experience supporting Boards and Committees
• Strong minute-taking and action-tracking skills
• Experience in project coordination and performance monitoring
• Excellent communication and relationship-building abilities
• Proficiency in Office 365 and CRM systems (e.g. Salesforce)
• A commitment to equity, inclusion, and collaborative working

How to Apply
Please send your CV as soon as possible as applications will be reviewed on a rolling basis.

Closing date: Wednesday 20th August at 17:00

Interviews will be in person on Thursday 4th September

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Spotlight on Corruption has an exciting opportunity for someone who identifies with Spotlight’s core mission of fighting corruption to join us in a critical role. We are looking for a highly numerate, super efficient, and enthusiastic Head of Finance and Operations with excellent budgeting skills, and strong people skills, who will be a core part of our senior management team.

Deadline for applications is 23.30 on Sunday 17th August

About Spotlight

Spotlight on Corruption is a small team with outsized impact that shines a light on the UK’s role in corruption at home and abroad.

We build the evidence base for reform through investigative research and extensive engagement with experts and frontline staff, and act as policy entrepreneurs, developing innovative and pragmatic solutions. We disseminate our work through hard-hitting reports and briefings for decision-makers and the general public and follow through with dogged advocacy to shape the narrative, as well as working in a highly collaborative manner to build consensus for reform.

The charity’s staff and budget has grown significantly in the last five years. In addition to this role, the current team consists of an Executive Director, Deputy Director, Senior Policy & Campaign Lead, Senior Advocacy Adviser, Senior Communications Advisor, and Senior Policy Researcher. We anticipate that a Senior Fundraiser and a Legal Researcher will join the team in the next few months. 

What we are looking for

We are looking to recruit an experienced individual with a strong background in financial management, strategic planning and operational management, to play a central role within our small but dynamic team. The role involves helping the organisation implement our strategic plan and ensure our financial sustainability, as well as developing and overseeing the smooth running of our internal systems and processes, including our governance.

This is a busy and varied role which involves working closely with the Executive Director and other senior staff, leading on all aspects of financial management, governance and HR, line managing Spotlight’s senior fundraiser, and helping with operational delivery and administration. 

We are looking for an all-rounder with excellent financial skills, who will be able to support the implementation of Spotlight’s future growth and organisational development, ensuring we have in place the right policies and processes, help us meet our donors’ requirements, and trouble-shoot operational issues for our team.

Spotlight on Corruption is committed to fostering a diverse, inclusive, and equitable environment where all staff feel respected and valued. We conduct anonymous long-listing to help promote fairness and diversity, and encourage candidates from different backgrounds and experiences to apply.

Key responsibilities:

The Head of Finance and Operations will:

• Ensure that senior management and the Board can make strategic decisions on budgeting and organisational development by providing strong advice on finance and governance

• Maintain effective budgeting and financial management processes, manage our restricted and unrestricted funding, lead on the year-end accounts and ensure that we meet our statutory reporting requirements

• Line manage Spotlight’s senior fundraiser and manage relationships with operational consultants (bookkeeper / payroll provider, IT provider and HR consultant)

• Lead on the financial aspects of grant management including writing and monitoring project budgets, optimising grant terms and conditions for Spotlight, and contributing to our Monitoring, Evaluation and Learning processes

• Support operational implementation across the organisation, including smooth day to day management of the administrative needs of the team

• With the support of the HR consultant, ensure that key aspects of HR such as recruitment, induction, appraisals, staff development and pay reviews are conducted effectively and that Spotlight has in place and implements appropriate people policies

• Ensure we meet our obligations as a charitable company, and facilitate the effective governance of the organisation through close liaison with the Board and management and administration of Board affairs

Person specification - Essential:

• Previous work experience in a finance and operations management role, and an ability to apply it to a small charity like Spotlight

• Demonstrable ability to produce appropriate organisational (£700k+) and project-level budgets, provide strategic financial analysis and advice, and oversee the meeting of statutory reporting requirements 

• Clear ability to manage and make the most of grant opportunities, including optimising grant application budgets, and managing restricted and unrestricted funds

• Demonstrable ability to provide wide-ranging operational support including preparing and managing contracts

• Experience of working closely with a Board on governance and strategic delivery

• Proven track record of working across a range of finance and operations tasks in a busy and fast-moving environment

• Highly organised with the ability to plan, prioritise and manage deadlines, with high standards and an acute eye for detail 

• Demonstrable interpersonal skills and a track record of strong team working skills and managing a large workload independently

• Excellent writing and verbal communication skills, including fluency in written and spoken English, with the ability to communicate complex financial and operational information clearly

• IT proficiency and knowledge of CRM systems (Spotlight uses Beacon CRM)

• A commitment to fighting corruption

• Automatic right to work in the UK

Person specification - Desirable: 

• Knowledge of charity audit processes

• Experience of supporting organisational development during a period of growth

• Experience of line management and/or working with HR, finance or IT consultants

• Experience of working with a fundraiser

Working arrangements:

Full-time or 4 days a week (35 or 28 hours) subject to discussion with the suitable candidate. 30 days of annual leave plus public holidays (pro rata if part-time). Remote working from home required, with regular meetings in London. Flexible working, including a nine-day fortnight. 

Responsible to: Executive Director

Start date: Beginning of January 2026 

The INSPIRE Foundation, a charity whose objective is to promote research into the development of practical systems for people with damage to the spinal cord by the use of the latest advances in electronic, mechanical, and medical technology.

JOB PURPOSE

The Director is involved in every aspect of the running of INSPIRE, which includes raising funding from a variety of sources, formulating a winning strategy to grow INSPIRE, husbanding resources in the most effective and efficient manner and leading a small staff in their support roles.

SCOPE OF THE JOB

As Director, you will have a large amount of freedom to drive change, grow the charity, set the strategic vision going forwards and use your talents and leadership to ensure INSPIRE thrives. You are to ensure the charity has sufficient funds to cover all routine day-to-day expenses, to pay invoices quarterly for current projects and to plan for taking on medical research projects which are vetted by the National Science Committee (NSC) and agreed by the Board of Trustees. You will be actively supported by a Board of Trustees, to whom you report in your role as Director.

You should be qualified to degree level, ideally with an MBA or an equivalent business qualification. Some knowledge of spinal cord injury and its effects on an individual or of disability more broadly would be advantageous, as well as having a proven fundraising background from working in the 3rd Sector. The ideal candidate will have the following skills:

• Financial management or accountancy knowledge

• A high level of written and verbal communication skills

• Excellent inter-personal skills and the ability to interact with people from all backgrounds

• Standard keyboard skills including the ability to summarise meetings succinctly and clearly

INSPIRE is based in offices at Salisbury Hospital, Wiltshire and you will have a small, dynamic team to help and advise you as you settle into the role.

A values-driven non-profit is seeking an experienced and strategic leader to oversee finance and operations. This is a senior leadership role requiring vision, collaboration, and operational excellence.

Responsibilities

• Lead cross-functional teams spanning Finance, Governance, IT, Health & Safety, and Facilities, ensuring effective systems and practices are in place. Act as a strategic partner in support of executive decision-making.
• Drive long-term business planning, including the development of three-year strategic plans and annual cycles.
• Lead the finance function to ensure optimal use of resources aligned with organisational goals. Deliver accurate financial planning, reporting, and analysis, and oversee budgeting, forecasting, and control processes.
• Oversee and conclude the annual audit process with rigour and transparency.
• Serve as Company Secretary, holding executive responsibility for governance, legal and regulatory compliance, and enterprise risk management.
• Provide expert guidance on tax strategy and ensure compliance with all relevant financial regulations.
• Collaborate with IT leadership to shape digital infrastructure strategy and oversee major system improvements, including financial systems and process optimisation.
• Support organisational change and development initiatives to build a collaborative, high-performing culture. Lead operational process improvements to enhance cross-departmental efficiency.
• Champion a culture of continuous improvement, mentoring staff and supporting professional growth across teams.
• Oversee the strategic use of office premises, ensuring physical infrastructure enables effective delivery of organisational objectives.

Requirements

• A qualified accountant with significant experience in senior leadership roles, within the not-for-profit sector.
• Strong track record in strategic financial planning and working closely with Boards; in-depth knowledge of Charity SORP, experience preparing statutory accounts, and sound understanding of charity law and regulatory frameworks, including company secretarial responsibilities.
• Proven experience of managing central services, including governance, IT, infrastructure, health & safety, and facilities functions.
• A strategic, adaptable leader with experience driving organisational change, implementing new ways of working, and developing effective, resilient teams through periods of transformation.
• Commercially astute and technically skilled, with excellent interpersonal, facilitation, negotiation, and influencing abilities; able to build trust and inspire high performance.
• Collaborative and consultative approach, with the ability to engage and influence a broad range of stakeholders.
• Strong alignment with the values and mission of a purpose-driven organisation.
• Willing and able to travel within the UK (and occasionally internationally), with flexibility to work outside standard hours when needed.

This role is open to candidates with the right to work in the UK without requiring sponsorship. This role offers hybrid working with the candidate expected to be in the office once every 2 weeks, more during busy periods. This role is full-time, however, working 4 days/week.

JUSTICE is looking to recruit an Interim Head of Governance and Operations to join our friendly, values-led team. This is a fixed term post for 12 months (maternity cover) and provides an exciting opportunity for someone who has experience of governance and operational management. 

We are looking for an individual who has an interest in the purpose of the charity (to improve the UK justice system so that it is fair and within everyone’s reach), as well as a keen interest in taking responsibility for a diverse and wide range of tasks from providing and overseeing the secretariat functions related to our governance and risk as well as leading in important cross-cutting areas such as audit, budget management and providing HR support. This role will really suit someone who enjoys working with people, is comfortable with a degree of autonomy and who thrives in a role where no two days are the same. 

This role plays a central role in the workings of the organisation including with our Policy Team, our Comms Team and our Development Team. They also join Senior Management Team meetings and all Board and Committee meetings. The role currently line manages one direct report but this may be increased to two and reports into and works closely with the Chief Executive. This role also leads on the relationships with our accountants (who deliver our financial management and accounting functions) and other external contractors. 

JUSTICE is a law reform and human rights organisation, working to improve processes and policies to support everyone, particularly marginalised groups, be able to seek justice or a remedy when their rights have been breached or the law has been broken. We also seek to improve the justice system as a whole, ensuring that laws are clear and consistent and that the government and other key decisionmakers are held to account.

We are a founding member of The Justice Hub, which is situated next to St Paul’s Cathedral. in London. We also have staff based in other locations including in Manchester, Sheffield and Edinburgh. As a UK wide organisation, we are keen to support team members from all over the UK and this is a role that can be fulfilled in a hybrid way. Our London base has a number of hot desks dedicated to JUSTICE and access to meeting rooms and other spaces and we work alongside other like-minded charities in the justice sector as part of the Hub. 

All team members are expected to join the ‘in-person’ days in the office (roughly 5 days a year) but otherwise we encourage and support flexible working. In addition, this role requires a minimum of 5 days per month working in our London offices. Alongside flexible working conditions, every member of staff is entitled to 27 days annual leave plus an additional two days of leave to look after your wellbeing and to celebrate your birthday. We also close the office between 25 December and 1 January (inclusive), which is addition to the annual leave mentioned above. We review salaries according to inflationary changes on an annual basis, contribute 8% to your pension for the first 2yrs, rising to a 10.5% contribution thereafter and offer generous parental and dependency-related leave. As part of looking after your wellbeing, we also provide access to an Employee Assistance Programme.

The candidate pack including the Job Description for the role and details of how to apply can be found on our website.  

The deadline for applications is midday on Monday 18 August 2025.

Sifting will be completed by Friday 22 August 2025. 

Interviews will be held on Wednesday 10 September and Thursday 11 September. Candidates may be required to complete a test as part of the interview process.

JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds and welcome everyone who shares our values and purpose regardless of age, gender, race, region, socio-economic background, education, sexuality, identity, disability and neurodiversity.

Due to the high number of applications we receive we are unable to provide individual feedback to applicants who are not interviewed.

Please note that we will not respond to any enquiries from recruitment agencies. 

Background to the role

In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role along with a new Governance and Executive  Support Coordinator role has been created to help us make faster progress towards achieving these transformational goals.

This appointment comes at the time of a review of our premises needs.

Job description

Job Purpose

Your role is an integral part of the central team with responsibility for procedures, systems that support the effective, efficient, and compliant managing of our premises, IT systems and some HR functions.

You will play a key role in delivering and maintaining our offices and facilities, and the IT services for the whole organisation alongside our retained IT consultants.

By providing high quality operational and administrative support you will play a critical role in ensuring the smooth operation of our organisation. You will do this by:

• Supporting the Director of Finance and Operations in delivering and maintaining effective operational function at the charity. Including but not exclusively, Health & Safety, Insurance, Premises, Facilities, Vehicle Management, IT and CRM system services.
• Improving existing office systems and identifying opportunities to develop new systems and processes to enable people to work more collaboratively, efficiently, and effectively. 
• Coordinating and implementing efficient HR processes and record-keeping, including recruitment, onboarding and training of staff.
• Being the key contact for staff and volunteers for all IT and premises matters including induction and training.
• Providing management for the maintenance and smooth running of the physical premises of the workplace ensuring they are safe and equipment is available and in good order.

Key Tasks

Coordinate and implement processes that relate to our staff

• Support the coordination of recruitment, pre-employment checks, onboarding, induction and training processes for new staff.
• Maintain accurate records of staff annual leave, mandatory training, DBS renewal, appraisals, and probation reviews and liaise with staff/managers as appropriate.
• Carry out workstation assessments as needed

 Premises

• Act as the first line of support for premises and facilities across all our locations.
• Maintain secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.
• Serve as the first point of contact for all health & safety matters.
• Help establish and maintain safe working practices and policies and undertake basic risk assessment
• Act as the first point of contact for equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.
• Managing relationships with facilities and other providers such as utilities, fire safety access, and cleaning
• Support the Director of Finance and Operations in developing and implementing a new premises strategy.
• Promote environmental awareness and encourage the charity in its adoption of a greener approach, e.g. recycling, energy use, carbon footprint reduction.
• Manage the two cleaners.

IT and systems

• Act as the first point of contact for IT and other technical support to staff, trustees and volunteers within the organisation
• Manage the relationship with our IT consultants to deliver contractual SLAs and policy updates.
• Coordinate IT stock purchases and monitor asset use across the organisation.
• Work effectively and efficiently with the outsourced ICT provider, Penelope
• Implement processes that maintain effective IT security.
• Assist in the onboarding and offboarding of employees, including software licences, logins, user processes, induction and IT systems training, and internal IT communication.
• Support the Director of Finance and Operations in developing and implementing a new ICT strategy.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to The Director of Finance and Operations
• The role line manages the two cleaners

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria.So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

 Essential

• Experience providing IT and facilities support to the organisation.
• Experience coordinating facilities or office management across multiple locations.
• Experience supporting basic health & safety and premises management.
• Experience coordinating recruitment or onboarding processes

Desirable

• Voluntary sector experience.
• Experience with Salesforce or similar CRMs.
• Experience with implementing or supporting new systems.
• Experience managing IT or telecoms service contracts.

Knowledge & Understanding

 Essential

• Good technical skills to navigate various IT systems, highly organised, and solutions focused.
• Good understanding of health and safety compliance requirements and standards in the workplace.
• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Understanding of HR processes (recruitment, induction, probation, appraisals).

Skills/Attributes

 Essential

• Confident communicator, able to liaise with third-party suppliers (e.g. IT consultants, cleaners, utility providers).
• Ability to manage multiple streams of work (HR, facilities, IT) with strong attention to detail and prioritisation skills.
• High level IT skills in Microsoft (Outlook, Word, Excel, PowerPoint).
• Understanding of IT networks/infrastructure.
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Good understanding of the capabilities and potential of 365
• Advanced AI skills

Additional Requirements

• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions.