Operations jobs

This role will work as part of the Operations team to ensure that all Ogden Trust programmes are delivered to a high standard. The post holder will work with the Subject Knowledge for Physics Teaching (SKPT) team in particular to administer the SKPT programme in line with agreed systems and processes.

The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support highquality physics enrichment.

The role is responsible for managing programme applications and participation, as well as organising logistics of events and supporting the administrative processes of the programme. We are seeking someone with strong communication and problem solving skills, and basic skills in programme management.

About the Role

We are looking to appoint an Operations Officer to help build and scale our social enterprise. You will report to the Head of Operations. Operations Officers are a crucial part of our Services Team. You will be the main point of contact for our partner charities, receiving referrals for personalised budgets and processing these on a weekly basis. You’ll be responsible for managing incoming cases, liaising with support workers, providing advice and guidance about each case, light touch financial support, and releasing personalised budgets to clients across our contracts. You’ll work closely with our partners around the UK to ensure our personalised budgets reach as many people as possible and our contracts are a success. 

The ideal candidate is someone who is highly organised, possesses excellent attention to detail, confident in communicating to partners and at ease delivering presentations. We’re looking for people who are proactive, restless for change and want to be part of an innovative solution to ending homelessness for good. 

About Greater Change

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focused on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets. We partner with charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses etc.

On average, Greater Change spends £1400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum.

Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.

Main Responsibilities

1. Manage referrals end to end, including receiving, triaging, and processing cases to ensure timely release of funds to partner organisations.

2. Maintain accurate and up-to-date records on our CRM to track referrals, case progress, and outcomes.

3. Provide financial case planning support for each referral, using a strengths-based approach to support individuals to move away from homelessness.

4. Process weekly payments and maintain accurate financial records, ensuring compliance with internal controls.

5. Liaise closely with support workers in partner organisations to progress referrals and resolve issues.

6. Onboard, train, and support partner charities, including scoping calls, delivery of training sessions, workshops, and bespoke support and resources.

7. Ensure high-quality partnership management across all contracts, including the development of tailored resources as required.

8. Prepare operational and monitoring reports for partner organisations, lead partners, local authorities, and other stakeholders.

Essential Skills, Knowledge and Experience

• Strong organisational skills with the ability to manage a varied caseload, prioritise workload, and meet deadlines.
• Excellent attention to detail with a consistent focus on accuracy and process.
• Proven partnership-building skills, with the confidence and ability to build new relationships and maintain existing partnerships with charities.
• Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop-ins, and training sessions.
• Proactive approach to communication, including confidence in picking up the phone, engaging support workers, and visiting partner organisations in person.
• Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders.
• Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good.

Desired Skills, Knowledge and Experience

In addition to the essential skills, we are especially keen to hear from candidates who are able to meet some, or any, of the additional experience requirements below:

• Previous experience working in the housing and/or homelessness sector, either at charities, local authorities or similar.
• Previous experience managing and tracking cases, especially supporting vulnerable clients to reach their goals or a positive outcome. 
• A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed. 
• Strong IT skills in particular G-Suite, Canva and Microsoft Office.
• Experience using CRM systems, in particular Salesforce. 

Personal Attributes

• High and positive energy levels; you thrive when working at pace.
• You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others.
• Willingness to roll up your sleeves, Greater Change is a ‘hands on’ environment.
• Strong team player who can collaborate and work with others to achieve results.

We welcome applications from candidates with lived experience of homelessness.

Why Join Us?

• Salary: £33,275.44
• Up to 5% pension matching
• Hybrid working model at home and in the office - we are an outcomes driven team, so we want you to work in the way that's most productive for you.
• 9 day fortnight (every alternate week is a 4 day week).
• Macbook or PC.
• A work from home budget of up to £250 to buy what you need for your home setup.
• Frequent team lunches, and quarterly team activity days.
• Training budget of £800/year, to upskill on anything directly related to your work.
• A remote working allowance of up to 10 days per year (pro rata).
• A wellbeing budget of £400/year (pro rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing.

How to Apply

If you are ready to help drive change and play an integral role in shaping the future of Greater Change, we would love to hear from you. 

Please apply with a CV and Covering Letter. Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge.

Please demonstrate how you reflect our core values and personal attributes throughout your application. 

Application Deadline: Monday 9th February 2026

Interview Date: Rolling Basis - We plan to interview throughout January and February.

We will review applications as we receive them, so we encourage you to submit your application as early as possible.

Candidates may be required to participate in up to 3 recruitment rounds following application. This is likely to be an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes.

Director of Finance and Operations

RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT)

HOURS: Full-Time (9am-5pm, Monday-Friday)

JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire)

PENSION: 7% non-contributory

ANNUAL LEAVE: 28 days, plus bank holidays

OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking

Job Description

The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability.

Key Responsibilities

Financial Leadership & Management

• Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting.
• Develop and manage the organisation’s annual operating and capital budgets in collaboration with senior leadership.
• Manage the accounting functions, including payroll and pension, and month-end and year-end close.
• Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees.
• Monitor cash flow, reserves, and investments to ensure financial stability and liquidity.
• Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards.
• Lead annual audits and coordinate with external auditors.
• Manage relationship with investment managers and their adherence to investment strategy.
• Support the Fundraising team in submitting income application, financial reporting, and compliance requirements.

Operations & Organisational Management

• Oversee day-to-day operations to ensure efficient systems, processes, and internal controls.
• Lead and continuously improve policies and procedures related to finance, operations, and administration.
• Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations).
• Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability.
• Ensure strong data management, financial systems, and operational reporting tools are in place.

Human Resources & Administration

• Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws.
• Partner with leadership on workforce planning, compensation strategy, and organisational design.
• Support performance management systems and contribute to a positive, inclusive organisational culture.
• Ensure onboarding, offboarding, and personnel record management processes are effective and compliant.

Leadership & Strategy

• As a key member of the senior leadership team, contributing to organisational strategy and decision-making.
• Advise the SLT and Board on financial and operational implications of strategic initiatives.
• Translate financial data into clear, actionable insights for non-financial stakeholders.
• Lead and mentor finance and operations staff, fostering professional development and accountability.

The Big House is looking for an energised Finance and Operations Director to lead the charity's finance, HR, operations and legal functions. This role is suited to a strategic thinker who is happy to get stuck in with hands-on tasks. The role covers five key areas.

Financial adminstration: Magage end-to-end financial processes including invoicing, bank reconcilations, budget management

Strategic business and financial planning: Work with the CEO to design and deliver an organisational strategy backed up by robust financial planning

Fundraising: Support the fundraising team to track pipeline value and secured income against targets and provide accurate reports to funders

HR and business operations: Oversee the HR function of the charity, foster a positive work environment and design and deliver effective hiring, onboarding and performance review processes

Production managment: Oversee the management of The Big House theatre and film productions, carefully managing external delivery teams and ensuring projects run to agreen timelines and to budget

Location: 2 days weekly in our London office
Salary: £87,632.09 (incl London Office Allowance) plus competitive pension
Please note that this role will be closing on Wednesday 4 February 2026 at 9am.

A little bit about the role

Frontline has achieved significant growth and impact in our first 11 years, and we are now recruiting a director to lead on ensuring our culture, operational and financial infrastructure enable us to continue to grow and drive change for children and families.

With a ~£25m budget and ~150 employees we rely on robust systems, a clear strategy and an enabling culture to support people to do great work to achieve our mission. Reporting to the CEO, the director of culture and operations (DCO) will develop our annual priorities and strategy. They will lead on strengthening and further embedding our culture of freedom and responsibility by providing excellent operational leadership across Frontline. To effectively operate a culture of freedom and responsibility we need robust financial controls, excellent governance and strong relationships at our foundation – as DCO you will ensure these foundations are in place – and build on them.

We are an ambitious organisation – we work hard to create an inclusive culture which supports our hard-working teams through data, feedback and technology. As DOC you will lead on galvanising our leadership group to ensure they have the necessary resources, collective focus and communication channels across teams nationally. Frontline is in a strong position. We have a clear strategy, stable finances and strong internal processes so we look forward to welcoming our new director of culture and operations to help build on this, so we can have even greater impact.

Some key responsibilities include:

• People – Lead the people team to identify new and creative ways to further strengthen our culture of freedom and responsibility
• Finance – Manage the head of finance and compliance, supporting them and the finance team to deliver sound financial controls/clear reporting and manage an annual budget of £25m – ensuring financial capability and clear cross-team communication
• Governance – Work with the chair of FARC (and other subcommittees as relevant) to ensure they are taking a strategic view on key issues, providing appropriate challenge and timely decisions (e.g. in budget process).
• Management of external contracts and relationships – Manage the contract governance manager with responsibility for DfE/university contracts and regulatory approval, ensuring effective governance and compliance

Full list of role responsibilities can be found in the job pack.

A little bit about you

You should have strong leadership experience, the ability to balance multiple priorities under pressure, and a track record of shaping organisational culture. Experience in financial management, HR strategy, and operational leadership is essential, while familiarity with charity governance and regulatory compliance would be beneficial.

We’re looking for someone with exceptional communication skills, a collaborative mindset, and a practical approach to problem-solving. If you’re a values-driven leader eager to shape culture, strengthen operations, and support our mission, you’d be a great fit.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.

If you’re interested in finding out more, please email Elise Cronin, Executive Assistant (contact details are in the job pack) to arrange an informal conversation with the CEO.

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

With so many people now using AI to apply for jobs, it is common for applications to be repetitive and nearly identical. There are tell-tale signs when AI has been used, the writing has the same structure, the same tone and the same language. Using AI to clarify your thoughts and sharpen your answers is one thing, but we strongly discourage you from using a tool to generate the substance of your answers. We want your application to demonstrate your skills, as well as show us your thought process, how you respond to problems, what you have learned from different experiences and how you communicate in your own voice. Please be reassured – we are not expecting perfection.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Job Purpose 

The Operations Officer will support the efficient running of the Trust’s operations, working closely with the Head of Operations and wider team. The role involves supporting HR, IT, governance, and compliance functions, and maintaining effective systems and processes. The postholder will also liaise with trustees and volunteers and contribute to organisational development. 
Key Responsibilities 

• Support office facilities and supplier coordination (office supply maintenance, postal services, IT, HR)

• Assist in maintaining and improving internal systems including document management. 

• Support compliance with Data Protection, Health & Safety, and HR policies. 

• Help maintain operational records and business continuity documentation. 

• Oversee recruitment, onboarding, training logistics, welfare initiatives and HR record-keeping. 

• Provide administrative support for meetings, including occasional minute-taking. 

• Liaise with volunteers and u3a members to support operational projects. 

• Contribute to the coordination of events such as the AGM and trustee elections. 

• Support risk assurance and policy development under the guidance of the Head of Operations. 

Equal Opportunities Statement 

We are proud to be an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, cultures, and experiences, and encourage individuals from underrepresented groups to apply. 

Reasonable Adjustments 

If you require any reasonable adjustments during the recruitment or interview process, please let us know. We will work with you to ensure you have the support you need to participate fully. 

Benefits 

At Third Age Trust, we’re passionate about helping people in later life to learn and live well—and we want our team to thrive too. Here’s what we offer: 

• 8% non-contributory pension – we invest in your future. 

• 25 days annual leave (plus potential extra days off at Christmas). 

• Hybrid working – flexibility to balance work and life. 

• Regular staff social activities – because connection matters. 

• Access to an Employee Assistance Programme (EAP) – for wellbeing and support. 

• Regular training and development opportunities – to help you grow. 

Join us and be part of a team that makes a real difference. 

We believe everyone deserves healthy, sustainable and culturally appropriate food, where they live. We believe the way people access food should be rooted in health, dignity and choice. We believe the food system should be shaped and determined by everyone, and that every voice matters. We believe a thriving local, independent food economy is one that celebrates healthy food. We believe that good food is not a luxury. It’s a basic human right.

If this aligns with how you see the world, and you want to use your skills and experience to help us build towards it, you’ll feel at home here.

Why this role matters

 Alexandra Rose run practical place-based food system transformation projects based around a voucher for fresh fruit & veg. We currently have 9 projects across the UK, and we’re aiming to scale in the coming years. Each project operates the same model, but each project adapts to work with different communities, different languages, different community support infrastructure, different retail options, and more.

At the core, we work with local trusted community organisations who distribute our vouchers to local families on low incomes with young children, and in some areas to local adults on low incomes managing food related health conditions (diabetes, obesity, high blood pressure, etc). Voucher distribution is linked to a range of wider wrap around services to ensure that our projects support people in getting out of poverty in real and long-lasting ways. Our vouchers area accepted exclusively by local, independent healthy food businesses, ensuring that we are also supporting a fairer, healthier local food economy.

Our model directly tackles the barriers of affordability and accessibility to the most nutrient dense and most expensive element of a healthy diet. We change the health outcomes of young children and adults living with food related health conditions. We actively change the food environment that is available to a range of people who have been disadvantaged for decades.

As we grow nationally and expand the reach of our projects across multiple regions, we need strong operational leadership to ensure we can deliver consistently, efficiently and with confidence. You will help shape the systems and structures that support our operations, building on the strong work of our existing project teams.

This role is central to developing an operational approach that is both standardised and adaptable, supporting diverse communities while ensuring high-quality delivery, compliance, data collection and organisational resilience. As a senior leader, you will be an active part of the organisation’s Senior Management Team, and play a vital role in guiding the organisation through change, whether driven by shifts in policy, political context, funding environment or community need.

 Key Responsibilities

 Operational Leadership & Systems Development

• Build on the strong work of our project teams to develop consistent, scalable systems and processes that support effective delivery across different communities.
• Lead the design, implementation and continuous improvement of robust operational systems: data management, compliance, monitoring, reporting, risk management and quality assurance.
• Ensure compliance with relevant regulations (including data protection/GDPR), charity governance requirements and internal administrative standards.
• Work closely with external tech support and internal teams to maintain and improve our digital platforms and tools.

 Project Oversight & Delivery

• Provide leadership and coordination to regional project coordinators, ensuring high-quality delivery and alignment with organisational standards.
• Oversee the development of a simple, practical monitoring, evaluation and reporting framework to enable accurate tracking of reach, impact and performance across all projects.
• Support internal reporting to the CEO, SMT and Board, and external reporting to funders, partners and local authorities.

Financial & Resource Management

• Work with the Head of Finance to align operational budgets with organisational priorities, ensuring responsible resource allocation and cost-effective delivery.
• Contribute to financial forecasting and scenario planning from an operational perspective.

Organisational Resilience & Adaptability

• Contribute to organisational planning in response to external changes (policy shifts, political changes, funding conditions, inflationary pressures, etc.).
• Lead operational risk management and ensure continuity of delivery under changing circumstances.
• Promote a culture that values clarity, reliability, adaptability and dignity in service delivery.

Team & Stakeholder Management

• Line-manage project coordinators.
• Maintain strong relationships with local partners, community organisations and local authorities to support effective delivery.
• Support clear internal communication so that people understand processes, compliance expectations and their roles in operational delivery.

Person Specification

 We’re looking for someone who:

• Has significant relevant experience in operations management.
• Is highly organised, systems-focused and confident designing and continually reviewing and improving processes, tools and operational frameworks as the organisation grows.
• Is comfortable navigating and coordinating multiple projects, teams and stakeholders across different regions.
• Understands data protection, compliance and risk.
• Has strong digital literacy and can quickly learn new systems. The platforms and apps that underpin our work are central to Operations Team working.
• Has strong financial literacy and experience with budgets, forecasting and resource planning.
• Remains calm, pragmatic and solutions-focused during periods of change or uncertainty.
• Communicates clearly, constructively and collaboratively.
• Shares our belief in dignity, community, independence and the right to good food.

 Why join us?

• A senior leadership role with genuine influence in a mission-driven charity.
• The opportunity to shape and strengthen the systems that will support national growth.
• Work that contributes directly to fairer, healthier, more dignified food access across the UK.
• A culture that values flexibility, clear thinking, integrity and adaptability.

Use of AI in applications

We recognise that candidates may choose to use AI tools to support aspects of their application, such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role. 

To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used in your application. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.

 Additional information

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

Interview dates

• First stage interview - Thursday 19th Feb online via Teams
• Second stage interview - Thursday 26th Feb in person in a central London location TBC

Charity Operations Manager

Location: Remote / Cambridge (1 days per week in the office)
Hours: 37.5 per week
Salary: £47,810 to £54,710 per annum
Reporting to: Managing Director
Term: Permanent

Aquilas is delighted to be partnering with Royal Papworth Charity to recruit a Charity Operations Manager to play a key role in the delivery of the charity's strategic objectives, ensuring effective governance, operational oversight, and stakeholder engagement across a diverse portfolio of grant-funded hospital projects.

We are looking for an experienced and motivated person who wants to drive transformational change across the entire charity. If you have Charity, Operations, Governance or NHS grant giving experience please take a look.

About the Charity:

Royal Papworth Charity plays a vital role in ensuring that Royal Papworth Hospital is able to offer superior facilities, exceptional patient care and an enhanced patient experience thanks to the generosity of our supporters. We provides grants to support transformational projects across the hospital, many of which have a direct and immediate impact on our patients, their families and our staff. 

Royal Papworth Hospital is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge.

About the role:

This is a leadership role responsible for the operational delivery of a diverse portfolio of grant-funded projects across the Trust, driving innovation in patient care and clinical excellence.

The postholder will oversee the charity's governance, compliance, and financial operations, ensuring robust systems are in place to support effective decision-making and strategic delivery. Working closely with clinical teams, senior managers, and external stakeholders, the Charity Operations Manager will play a central role in translating strategic priorities into impactful, well-governed programmes.

Person Specication:

• Demonstrates good levels of financial acumen including the management of financial budgets.
• Experience of leading or working in complex project teams within an organisation.
• Proven ability to influence, inspire and effectively manage staff.
• Experience of working across organisations on projects.
• Understanding the significance of national developments and their impact at a local, regional level.
• Sound knowledge in the use of information technology and its application in practice.
• Ability to analyse and interpret data.
• Experience in writing development propositions.
• Experience presenting complex, sensitive or contentious information to a wide range of stakeholders with varied backgrounds.
• Analyses multiple demands on the service and resources, while balancing needs against available resources. Assesses likely impact on local service of national developments.
• Ability to provide and receive highly complex and sensitive commercial information. Experience working with complex facts or situations which require analysis, interpretation and evaluation of a range of options.
• Plan and organise broad range of complex activities; formulates, adjusts plans or strategies.
• Ability to communicate across organisational boundaries effectively.
• Excellent oral and written skills, with experience in using PowerPoint for report writing.
• Excellent attention to detail. Ensuring data and reports are presented to a high-quality standard.
• Presentation skills and the ability to present to a range of groups and individuals.

To Apply:

To receive a candidate pack or arrange a confidential conversation, please contact:

Kieran McGorrian, Head of Not for Profit Appointments, Aquilas 

This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).

KEY RESPONSIBILITIES: 

1. CRM management (Beacon) 

• Ensure the charity’s CRM is accurate, up to date and used consistently across the team. 

• Conduct regular spot checks and data quality reviews. 

• Support the transition to CRM-driven reporting. 

• Develop and maintain CRM admin processes, templates and documentation (including user guide). 

2. Governance, compliance & policy administration 

• Maintain organisational policies, procedures, training records and compliance documentation. 

• Schedule reviews cycles and follow up with team/trustees for updates. 

• Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.). 

• Keep governance and compliance well-organised and accessible. 

• Contribute to improving workflows, systems and processes. 

3. SharePoint & digital systems maintenance 

• Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system. 

• Ensure documents are saved, organised, version-controlled and archived. 

• Keep SharePoint updated and functioning well. 

• Support staff with basic digital troubleshooting and liaise with IT support when required. 

4. Memberships, subscriptions & Organisational admin 

• Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts. 

• Maintain a central register of renewal dates and ensure timely payments. 

• Support procurement of equipment, supplies and services. 

5. Meeting coordination & minute taking 

• Manage meeting schedules, invitations, and logistics for: 

• AGM 

• Board/trustee meetings 

• Trustee/team meetings 

• Working groups and subcommittees 

• Prepare and circulate meeting papers. 

• Attend meetings, take accurate minutes and distribute them promptly. 

Are you the experienced charity leader that will take our operational delivery to the next level?

The Operations Manager is a new leadership position that will play a pivotal role in the delivery of FFLAG’s operations which span online, offline, and local group support for parents and carers of LGBT+ loved ones. We also want you to bring experience of fundraising to help ensure we stay financially secure for the long term.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK’s longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980’s and 90’s as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their LGBT+ family members with love and pride.

We offer a range of support options spanning 121 online and helpline support services, to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides.  We attend as many Pride events as we can and our work supports thousands of families every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies. 

In addition to our support work, FFLAG advocates for the full human and civil rights of LGBT+ individuals. FFLAG speaks out and acts to defend and enhance those human and civil rights. 

What this job is all about

Simply put, as Operations Manager you will ensure the charity's activities are effective, sustainable, and aligned with our mission to support families with LGBT+ members

Reporting directly to the Chair, working closely with the Board of Trustees and supported by a part-time Volunteer Engagement & Events Coordinator you will:

• Lead and supervise the daily operational functions, ensuring smooth and compliant delivery of services.
• Lead fundraising activities, including grant applications, donor stewardship, and partnership development.
• Manage and support staff and volunteers, nurturing a positive, inclusive, and collaborative culture.
• Support the Trustees to ensure compliance with all relevant UK charity legislation and regulatory requirements (e.g., Charity Commission, safeguarding, risk management, data protection).
• Collaborate with the Chair and Board of Trustees to develop and implement strategic plans, with clear KPIs and measurable outcomes.

What else might you be involved in?

Because this is a new role we expect to learn together about what additional activities you can support us with beyond the key priorities mentioned above.  This could include helping us to: 

• Monitor and report on operational performance, identifying opportunities for innovation and growth.
• Oversee financial management including budgeting, forecasting, and reporting, ensuring resources are used efficiently and transparently.
• Oversee communications and stakeholder engagement, including public relations, digital presence including website and social media, and community outreach.
• Act as an ambassador for FFLAG at events, forums, and in collaborative partnerships.

What are the skills and attributes you will need to be successful?

As the most senior employed position in the charity, we need an experienced operational leader that can grow with us. You will be self-motivated and enjoy working independently without the need for close supervision.  

In terms of specific areas of skill or experience we are looking for people who can demonstrate previous experience of:

• Operational Leadership: Demonstrable experience in a senior operations role, ideally within the charity or voluntary sector.
• Fundraising: Experience supporting or leading fundraising campaigns and developing income streams.
• Governance: Knowledge of UK charity governance and regulatory compliance.
• People Management: Confident in leading, motivating, and developing a small team and volunteers.
• Commitment to Inclusion: Passionate about equality, diversity, and supporting the LGBT+ community and their families.

As an experienced leader we would also expect you to have:

• Financial Acumen: Proven ability to manage charity finances, budgets, and reporting processes.
• Communication: Excellent written and verbal communication skills; able to represent the organisation externally.
• Strategic Thinking: Able to translate vision into actionable plans and execute effectively.
• Problem Solving: Resourceful, adaptable, and solution-oriented approach to challenges.
• Digital Skills: Comfortable with digital tools and platforms, social media, and remote/hybrid work practices.

Why join us?

FFLAG is a mission driven charity that makes a real difference to the lives of parents and carers and their LGBT+ loved ones. Our work matters. And we know we can get even better in how we deliver. 

That’s where this role comes in. It’s an amazing opportunity to grow as a leader whilst helping us manage our growth and deliver excellent support services. 

We offer flexible remote working – we expect 3 days per week of effort but how you deliver that is open to discussion. And we are offering what we believe is a competitive financial and benefits package for the role.  

How to apply

Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer three screening questions about your skills and experience.

We plan to do first-round interviews through February and are hoping to appoint to the role in March.

Closing date for applications is Friday 30th January.

Team: Community Operations

Location: Hybrid in Truro, Cornwall with regular travel across the region

Work pattern: 35 hours per week to include occasional weekends and evenings once or twice a month

Salary: Up to £30,809.83 per year

Contract: Permanent

This role requires an enhanced DBS check (including the Children's Barred List). 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Operations Volunteer Team Manager:

• Lead high-quality volunteer management across a defined geographical area, ensuring that volunteer-led activities are delivered effectively, safely, and in line with organisational policies and best practice
• Responsible for the full volunteer lifecycle, including the recruitment, induction, training, and ongoing support of a diverse volunteer team
• Play a vital part in enabling the successful delivery of Cats Protection’s work across centres, branches, regional hubs, and specific projects

About the Community Operations team:

• The community operations team is responsible for supporting our volunteers in centres and branches to work towards our strategy – All for Cats.
• Our centres and branches care for thousands of cats each year until they are able to find a loving new home.
• The team consists of a Regional Community Operations Manager, Branch Development Manager and Community Operations Volunteer Team Manager plus the wider volunteering teams

What we’re looking for in our Community Operations Volunteer Team Manager:

• Experience of team leading/supervising employees and volunteers
• Good understanding of volunteer management
• Demonstrates empathy and understanding when addressing emotive issues
• Ability to multi-task and work on own initiative, accurately and under pressure
• Valid UK driving licence and access to own vehicle

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 25 January 2026

Interview date: 05 February 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. in-person interview at Cornwall Cat Centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

As our Senior Operations Officer you will develop and provide an excellent operational and administrative support function across the charity, with primary responsibility for Executive Assistant duties and supporting key charity projects. AI interest and curiosity highly desirable to support our innovation journey.

Who are we and what do we do? We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.

Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution.

We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years.

We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades.

By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight. So, we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis.

Scope of the role

· EA support to Chief Executive and Leadership Team, Chair, Board of Trustees and Committees (55%)

· Administrative and project support to the Director of Finance & Operations and HR Consultant covering Finance, IT, HR, Volunteer Management and Operations (35%)

· Administrative support to wider charity teams (10%)

Key areas of responsibility:

Executive Assistant Support to CEO and Leadership Team

· Provide comprehensive PA support to the Chief Executive, including proactive diary management, anticipating needs, and coordinating complex schedules

· Prepare for team meetings and other key meetings, including agenda compilation, document preparation, and follow-up actions

· Support the preparation of high-quality presentations and key documents for internal and external stakeholders

· Organise and coordinate team events, including summer and Christmas parties, team lunches, and ad hoc meals and events

· Provide responsive tech support and troubleshooting to the CEO and Leadership Team, helping them make effective use of available tools

Support to the Director of Finance & Operations and HR Consultant

· Finance and IT – Provide administrative and project support across finance processes; troubleshoot and resolve technical issues in collaboration with the Director of Finance & Operations

· HR – Collaborate with the HR Consultant across the employee lifecycle, including recruitment administration, new staff induction and onboarding, leaver processes, and learning & development initiatives

· Volunteer management – Support the recruitment and ongoing engagement of volunteers, ensuring positive volunteer experiences

· Operations & innovation – Lead the continuous review, improvement and maintenance of internal processes, policies and procedures. Identify and explore opportunities to implement AI tools and automation to enhance operational efficiency

· Reporting – Assist the Director of Finance in preparing comprehensive quarterly performance reports

· Supplier relations – Maintain and develop excellent supplier relationships through regular meetings and communications, continually looking for ways to work more effectively together

Board of Trustees support

· Schedule and coordinate Board and Committee meetings, ensuring all logistics are managed smoothly

· Provide wider governance support, acting as a key liaison point for the Chair, Board of Trustees and Committee members

Support to wider Charity Team

· Act as the first point of contact for the charity, managing the Info@ inbox, responding to phone enquiries, and supporting the postal process with professionalism and warmth

· Support the Fundraising Team with accurate and timely data entry

· Respond to general enquiries to the charity, either directly or by coordinating with relevant team members

· Provide flexible ad hoc administrative support across teams as needed

· Schedule virtual and in-person meetings efficiently, including booking appropriate venues

Person specification

At Ovarian Cancer Action, we value confidence, positivity, resilience and passion. We recognise that attitude, approach to work, and how you engage with fellow team members are just as important as your technical skills and abilities.

Essential experience

· Demonstrable experience working in a role requiring high-level administrative, organisational and interpersonal skills in a professional environment

· Experience delivering excellent, detail-oriented cross-functional administrative support

· Strong track record of providing internal and external customer care and building productive relationships

· Experience communicating to a high standard, particularly via phone and email, with a variety of stakeholders at all levels

· Experience developing, embedding and following processes to deliver excellent administrative and project support

· Experience working with confidential and sensitive information, demonstrating discretion and sound judgment

· Proficiency in Outlook and Microsoft Applications, including Word, Excel and PowerPoint (experience with Microsoft Teams and SharePoint is desirable)

Our benefits and flexible working

 · Flexible working: At Ovarian Cancer Action we strive to be a place where the best people do their best work. To support you in doing just that we take a pro-active approach to the conversations we have with staff and candidates around working patterns. We are therefore open to considering a variety of flexible working options, welcoming these discussions right from the application stage through to the different stages of life and career, supporting the changing needs of your work-life balance.

· Annual leave: We offer much more than the statutory amount of annual leave. In addition to 25 days annual leave and eight days of public holidays per year, three days are also given to be taken between Christmas and New year, so that in total you can receive up to 36 days paid leave.

· Employer and employee contributory pension: We offer a generous pension scheme above the statutory minimum requirement.

· Healthcare plan: To support your health and wellbeing, we have partnered with Simplyhealth to offer cash back on a range of healthcare services, as well as access to a 24-hour free GP phone line and counselling service.

· Gym discounts: As part of the Ovarian Cancer Action’s healthcare plan you will be able to claim discount on gym membership at participating gyms.

· Eye test and financial support with glasses if needed when using a VDU at work.

· Maternity and paternity pay: The early days of raising a family are so important; you need time to adjust to the physical, emotional and practical changes. To support this, we offer additional enhanced maternity and paternity pay for eligible employees.

· Training and development opportunities: We want everyone at Ovarian Cancer Action to have a growth mindset, always striving to improve and not worried about failure. We are therefore always looking for ways to support and encourage you to grow as the charity grows and will work on an individualised learning and development plan for you each year.

· Employee Assistance Programme: Your well-being is important to us and to help support this our employees and their direct family have access to a 24-hour confidential and free Employee Assistance Programme phone line to support personal and work-related issues.

· Social events for the team: We believe work should be fun and to have the opportunity to enjoy the great team we work with. To give you a flavour of this, please ask how our guided tour around the East End of London went, highlighting how women were involved in the area's vibrant history.

Our commitment to equality, diversity, and inclusion

We are committed to actively promoting equality, diversity and inclusivity and welcome enquiries and applications from underrepresented groups, including minoritised communities and applicants with disabilities.At Ovarian Cancer Action, we firmly believe that embracing diversity, promoting equality, and fostering inclusivity are not just buzzwords but essential values that drive our success. We understand that a diverse workforce brings together unique perspectives, experiences, and talents, which ultimately fuels innovation and enhances our ability to better serve the communities we serve and work with. 

Don’t meet every single requirement?   Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the role description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

The Pilgrims’ Friend Society is a long-established Christian charity supporting older people to live well in safe, caring communities. We are seeking an experienced and inspiring Housing Operations Manager to lead our housing services and shape their future.

This is a pivotal role, driving the delivery of our Housing Strategy, ensuring excellent tenancy and estate management, and leading housing managers to achieve high performance, strong compliance and outstanding resident satisfaction.

You will provide visible, pastoral leadership to housing managers and residents, fostering cohesive teams, engaged communities and well-run schemes. You will oversee budgets, service charges, health and safety, safeguarding and GDPR, while ensuring our properties remain clean, safe and attractive. Resident engagement sits at the heart of the role, including meetings, consultation, prayer and community building.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Key responsibilities

• Lead delivery of the Housing Strategy 2025–30 and action plans
• Line-manage and support housing managers, promoting accountability and innovation
• Oversee allocations, tenancy and estate management, and resident engagement
• Ensure full compliance with housing legislation, policies and audits
• Manage budgets within agreed tolerances and monitor service charges
• Drive improvements in resident satisfaction, wellbeing and community life

About you

• At least 3 years’ management experience in social or supported housing
• Strong people leader with a supportive, values-driven approach
• Confident managing budgets, compliance and performance
• Highly organised, adaptable and IT-literate
• Willing to travel nationally and work flexibly, including on-call cover

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).

Hours:

40 hours per week, usually worked over 5 days.

"On-call" cover required to meet demands

Benefits:

• Company car available if required
• Remote working
• Ongoing and continuous training and development
• Ongoing support from management
• Being part of our friendly and committed staff team
• Employee assistance programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash

— What our staff say about working at Pilgrims' Friend Society: …“a loving and supportive company …" —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

About Care4Calais

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In the UK, we collect and distribute clothing, shoes, mobile phones, and other essential items, alongside offering social support and access to legal, medical, and educational services. In northern France, we operate year-round from Calais, working alongside local communities in Calais and Dunkirk to provide warm clothing, bedding, and services to displaced refugees living in challenging and dangerous conditions.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the Role

Care4Calais is recruiting an Operations Coordinator to support its humanitarian operations in northern France. The association operates every day of the week, coordinating the distribution of non-food items (NFI) and providing services and activities, such as phone charging, games, and access to hairdressing, bicycle repair, and sewing equipment.

As an Operations Coordinator, you will oversee the daily distribution of aid and manage volunteer teams, ensuring that proper safety procedures for effective aid distribution are in place, communicated, and consistently applied. You will also contribute to warehouse operations and logistical planning.

You will be part of Care4Calais' core team in France and report directly to the Head of Field Operations in France. The role requires a proactive, hardworking individual with excellent organizational skills and the ability to make quick, compassionate decisions in a fast-paced environment. While this is a challenging position, you will receive a thorough induction and work alongside experienced team members.

Key Responsibilities

• Provide core operational support for Care4Calais’ operations in northern France.
• Support the logistics and purchasing department to manage new and second-hand clothing stock and assist with operational planning for field activities.
• Oversee and deliver Care4Calais’ NFI aid distributions and services to people on the move at the French/British border.
• Manage and support teams of up to 40 volunteers daily to provide services in Calais and Dunkirk, including leading daily briefings and safety training.
• Support the smooth running of a warehouse and donation storage facility.
• Work alongside a small staff team to develop processes, procedures, and documentation to improve the operational efficiency of Care4Calais’ humanitarian work.
• Attend external meetings and build and maintain relationships with partners and key stakeholders, ensuring Care4Calais' operations run smoothly.

Person Specification

Essential Criteria:

• Experience working or volunteering in a humanitarian context, with human rights organisations, or with refugees and asylum-seeking individuals.
• Experience managing projects that involve risk management, health and safety, safeguarding, and compliance.
• Strong verbal and written communication skills, including the ability to convey information clearly and concisely to a wide audience.
• Experience managing warehouse operations or complex logistical and purchasing projects.
• Excellent written and spoken proficiency in English.
• Strong digital literacy, including the ability to use Google Workspace effectively.
• Full, clean driving licence and experience or willingness to drive vans.

Desirable Criteria:

• Proficiency in one or more of the languages spoken within asylum-seeking communities, such as Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, or Amharic.
• Experience working with teams from diverse cultural backgrounds.
• Experience delivering mass distributions of NFI or other aid in a humanitarian context.
• Applicants with refugee or migrant backgrounds, or those with lived experience of the UK or EU asylum systems, are strongly encouraged to apply.

Diversity and inclusion

Care4Calais is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, including those with lived experience of the asylum and migration systems.

As a proud member of the Experts by Experience Employment Network (EBE), Care4Calais is dedicated to creating inclusive employment practices that recognise and accommodate the unique experiences of individuals with lived experience. We ensure that our recruitment processes are fair, transparent, and accessible to all candidates, regardless of background.

We strongly encourage individuals with lived experience to apply, particularly those who meet the essential criteria for the role.

À propos de Care4Calais

Care4Calais est une association caritative bénévole qui fournit une aide et un soutien essentiels aux réfugiés en France et au Royaume-Uni.

Au Royaume-Uni, nous collectons et distribuons des vêtements, des chaussures, des téléphones portables et d'autres biens/produits essentiels, tout en offrant un soutien social et un accès à des services juridiques, médicaux et éducatifs.

Dans le nord de la France, nous intervenons toute l'année depuis Calais, en collaboration avec les communautés locales de Calais et de Dunkerque, pour fournir des vêtements chauds, du linge de lit et des services aux réfugiés vivants dans des conditions difficiles et dangereuses.

Toutes les opérations de Care4Calais sont mises en place par une petite équipe de personnel dévouée, qui supervise de grandes équipes de bénévoles pour fournir un soutien essentiel aux demandeurs d'asile et aux réfugiés, au Royaume-Uni et en France.

À propos du poste

Care4Calais recrute une coordinateur d'opérations pour soutenir ses opérations humanitaires dans le nord de la France. L'association intervient tous les jours de la semaine, coordonnant la distribution de biens non alimentaires (NFI) et proposant des services et activités, tels que la recharge de téléphones, des jeux, ainsi que l'accès à des salons de coiffure, des ateliers de réparation de vélos et du matériel de couture.

En tant que coordinateur des opérations, vous superviserez la distribution quotidienne et gérerez les équipes de bénévoles, en veillant à ce que les procédures de sécurité nécessaires à une distribution efficace soient en place, communiquées et appliquées systématiquement. Vous contribuerez également à la gestion de l’entrepôt et à la planification logistique.

Vous intégrerez l'équipe principale de Care4Calais en France et serez directement rattaché(e) au/à la Responsable des Opérations Terrain France. Ce poste requiert une personne proactive et déterminée, dotée d’excellentes compétences organisationnelles et capable de prendre rapidement des décisions, avec bienveillance dans un environnement en constante évolution. Bien qu'il s'agisse d'un poste exigeant, vous bénéficierez d’une formation approfondie et travaillerez aux côtés de membres expérimentés de l'équipe.

Principales responsabilités

• Fournir un soutien de base aux opérations de Care4Calais dans le nord de la France.
• Assister le service logistique et approvisionnement pour gérer les stocks de vêtements neufs et d'occasion et aider à la planification des activités sur le terrain.
• Superviser et fournir les distributions d'aide humanitaire et les services NFI de Care4Calais aux personnes déplacées à la frontière franco-britannique.
• Gérer et accompagner quotidiennement des équipes de 40 bénévoles maximum pour fournir des aides à Calais et à Dunkerque, notamment en réalisant des briefings quotidiens et des formations à la sécurité.
• Participer au bon fonctionnement d’un entrepôt et d’un centre de stockage de dons.
• Travailler aux côtés d'une petite équipe pour développer des processus, des procédures et de la documentation afin d'améliorer l'efficacité du travail humanitaire de Care4Calais.
• Participer à des réunions externes, établir et entretenir des relations avec les partenaires et les principales parties prenantes, afin d’assurer le bon déroulement des opérations de Care4Calais.

Expériences requises :

Critères essentiels :

• Expérience professionnelle ou bénévole dans le domaine humanitaire, auprès d’organisations de défense des droits de l’homme ou auprès de réfugiés et de demandeurs d’asile.
• Expérience dans la gestion de projets impliquant la gestion des risques, la santé et la sécurité, la protection et la conformité.
• Solides compétences en expression orale et écrite, y compris la capacité de transmettre des informations de manière claire et concise à un public large.
• Expérience de gestion d’entrepôt ou de projets logistiques et d’approvisionnement.
• Excellente maîtrise écrite et orale de l'anglais.
• Solides compétences numériques, y compris la capacité d’utiliser efficacement Google Workspace.
• Permis de conduire B (complet et valide) et expérience ou volonté de conduire des camionnettes.

Critères souhaitables :

• Maîtrise d’une ou plusieurs des langues parlées au sein des communautés de demandeurs d’asile, telles que l’arabe, le farsi, le pachto, le dari, le kurde, le sorani, le tigrinya ou l’amharique.
• Expérience de travail avec des équipes d’horizons culturels divers.
• Expérience dans la distribution massive de biens non alimentaires ou d’autres aides dans un contexte humanitaire.
• Les candidats réfugiés ou migrants, ou ceux ayant une expérience des systèmes d'asile du Royaume-Uni ou de l'UE, sont fortement encouragés à postuler.

Diversité et inclusion

Care4Calais s'engage à favoriser un environnement de travail inclusif et diversifié. Nous encourageons les candidatures de personnes de tous horizons, particulièrement celles ayant une connaissance concrète des systèmes d'asile et de migration.

En tant que membre du réseau Experts by Experience Employment Network (EBE), Care4Calais s'engage à créer des pratiques d'emploi inclusives qui reconnaissent et intègrent les expériences uniques des personnes ayant une expérience vécue. Nous veillons à ce que nos processus de recrutement soient justes, transparents et accessibles à tous les candidats, quelle que soit leur origine.

Nous encourageons fortement les personnes ayant une expérience vécue à postuler, en particulier celles qui répondent aux critères essentiels du poste.