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293

Operations jobs in new southgate, greater london

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Action Tutoring, London (Hybrid)
£29,498 per year (£27,159 per annum, plus London weighting of £2,339)
Posted 1 week ago
The Queen's Reading Room, Victoria (On-site)
£70,000 - £75,000 per year
Seeking an experienced Director of Fundraising to join the charity founded by Her Majesty Queen Camilla.
Posted 4 days ago Apply Now
Fara Enterprises Ltd, Teddington (Hybrid)
£32,000 - £34,000 per year
Posted 3 weeks ago Apply Now
Age UK Bromley & Greenwich, Bromley (On-site)
£27,368 FTE / £16,205 per year for hours worked
Posted 2 weeks ago
Closing in 5 days
FAST London, Nine Elms (Hybrid)
£35,000 - £40,000 per year
Posted 1 week ago Apply Now
Closing in 5 days
The Hunger Project UK, Remote
£60,000 per year
Posted 2 weeks ago
Closing in 4 days
The London Foundation for Banking & Finance, City of London (Hybrid)
£22,400 – £25,600 per annum (0.8FTE), pro rata to full time salary of £28,000 - £32,000 per year
Posted 1 week ago Apply Now
Closing in 5 days
CPRE, the countryside charity, N1, London (Hybrid)
£25,135 - £29,269 per annum
Posted 3 weeks ago
Page 12 of 20
London (Hybrid) 9.16 miles
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management