Operations jobs in tottenham hale, greater london
PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.
With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.
Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.
Salary and Location
- Band 4, London Spine points 27-23
- Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Manager will be able to demonstrate:
- Management of CRM systems, functions and applications
- Effective people management and development skills
- Ability to manage projects with successful time and budget management
The main duties of the Member Response Team Manager role include:
- Managing a team across three hybrid sites, to deliver excellent service to our members
- Managing the administration of the democratic processes
- Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
- Preparing reports and analysis on service quality metrics
An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.
The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Wednesday 27 August 2025.
Interviews will be held in person: Thursday 18 September 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Grade: Band 4, London
Salary
London Spine points 27-23
London Starting salary £51,759 p.a. rising to £58,877 p.a.
Location: PCS Clapham
Purpose of the job:
To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.
Responsible to: Head of Member Response Team
Responsible for: Member Response Team Leaders
Contacts
External:
PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.
Internal:
PCS staff and managers across Regional and National Hubs and HQ Departments.
Main duties and responsibilities
1. Key areas
- Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
- Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
- Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
- Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
- Assist in execute member retention and engagement strategies, presenting results and recommendations
- Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
- Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
2. People Management
- Manage work allocation and workflow, future planning and support for team and line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for Line Manager when required
3. Systems and Budget Management
- Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
- Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
- Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
- Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
- Participate and input information into PCS planning and budgeting processes
- Administration of democratic processes
- Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible
4. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance as required to team members
5. Communication
- Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
- Draft complex communications including briefs and reports
6. Equality
- Committed to equality, with an understanding of the Equality Act 2010
7. General
- At all times, implement and promote the PCSs Equal Opportunities Policy
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willingness to work outside normal office hours and locations on occasion
Person Specification: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Date: August 2025
Location: London
ESSENTIAL FACTORS
EXPERIENCE & QUALIFICATIONS
- Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
- Managing and developing call handling and customer service systems and procedures
- Budget management
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
- Commitment to staff development
KNOWLEDGE
- CRM systems (such as Salesforce), functions and application
- Understanding of Data Protection legislation
- Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT
SKILLS
- Ability to build and co-ordinate teams and networks
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Skilled in prioritising, time management, and project delivery
- Effective decision-making and problem-solving abilities
- Proficient in ICT and data analysis to support informed decisions
OTHER
- Commitment to the application of Equal Opportunities policies and practises within the workplace
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
- Willingness to undertake travel associated with managing staff across three locations
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us as a HR Business Partner and play a pivotal role in driving business success, enhancing the colleague experience, and shaping the future of our organisation through strategic HR leadership.
⌚ Hours: 35 hours, Monday to Friday
Contract type: Permanent, Hybrid
Salary: £42,213.23 - £51,078.01 (dependant on location and experience)
What is a HR Business Partner?
As a HR Business Partner, you will serve as a partner to the organisation's leadership and provide comprehensive HR support to drive business objectives, enhance our colleague experience and continually evolve our organisational effectiveness. You will collaborate with various stakeholders within your specific locations responsibilities, including our senior leadership, centre management, to develop and implement HR strategies, policies, and programs aligned with the company's goals and values.
A large part of the role will be based around managing employee relations with your key stakeholders. You will be expected to provide a first-class Employee Relations service to line managers and colleagues that embodies our company values and minimises impact to the day to day running of the company whilst being compliant with UK legislation and company policy.
As the HR Business Partner, you will contribute to the effectiveness of HR service delivery and will be an active participant and role model within the HR Team and wider organisation.
The HR function is responsible for ensuring the appropriate, sustainable, organisational structure is in place for MSI Reproductive Choices UK to achieve its mission, goals and objectives. As custodians of the values and culture of the organisation, the HR team are responsible for the employment policies, procedures, practices and systems that govern the full colleague life cycle.
About You
You will be CIPD (ideally level 7 qualified) or have relevant HR experience. Reporting to the UK HR Manager, you will be working within the HR department, working closely with other members of the HR team and Operational teams within the regions.
To excel in this exciting opportunity, you'll need to bring:
✔️ HR Experience & Employment Law: Strong background in HR with knowledge and application of employment law.
✔️ Employee Relations: Experience with managing and ability to demonstrate handling a number of ER matters consecutively including absence management, disciplinary actions, grievances, performance issues, and organisational changes.
✔️ Communication & IT Skills: Excellent written and verbal communication; proficient in IT and HR systems.
✔️ Self-Management & Discretion: Ability to plan, prioritise, make decisions independently, and handle confidential matters with discretion.
If you're ready to showcase your skills in a role where you can truly make an impact, then we invite you to join our team. Apply now and let's shape the future of HR together!
What we can offer you:
- Financial: Competitive salary with opportunities for progression, up to 5% employer pension contribution, expenses are reimbursed quickly, within just 10 days
- Work-Life Balance: Alongside 25 days annual leave, enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and family-friendly policies
- Reward: Long service rewards and perks and discounts on over 4000 retail and hospitality outlets through Blue Light card
- Health and Wellness: Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
- Career Development: Paid training and development, opportunities for accredited apprenticeship programs, and potential for career progression.
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





Mission Without Borders International (MWBI) is a Christian organisation working in six of the poorest countries in Eastern Europe, raising funds through twelve organizations.
We are an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty, always sharing the hope that is found in Jesus Christ. We serve people without regard to their religion or ethnic background.
We want to see lives transformed, across generations, with hope for the future. Consequently, we work with families; with children, living in both communities and government institutions; and with the elderly, who are often the most isolated in poor communities. We journey with them over a five-year period to ensure we develop sustainable solutions and always in partnership with the local Church and a network of Coordinators who live in their local communities.
This is a pivotal moment for MWBI.
Mission Without Borders International is embarking on a season of renewal and growth. We have successfully implemented a new CRM system across our 12 affiliates who are scoped with raising financial and prayer support. The next phase of our systems upgrade will involve rolling out the new CRM system to our 6 field country operations in 2026. And then a new finance system. All of this with the goal of creating dashboards of data which provide real-time insights into the mission’s consolidated financial position and inform strategic decision-making. It is into this exciting new stage of the Mission that we seek a Director of Finance.
You will be a Christian, qualified accountant with proven experience as an international finance leader, having implemented new systems and worked across multiple jurisdictions. Experience of the charity/humanitarian sector and an understanding of the complexities of in-country programme management would be beneficial. You will have an open and servant-hearted leadership style that leads through team building and a drive to see excellence delivered through strong and transparent working relationships. You will be passionate about our vision to reach people for Christ.
This post is subject to an occupational requirement that the holder is a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Coordinator
£23,000 pa + benefits (including company car, 25 days annual leave, and pension)
London & the South East
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.
Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.
What we’re looking for:
· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.
· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.
· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.
· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
• Flexible working hours to balance home and working life
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Co-Director
Status: Fixed Term Contract for 12 months
Location: Home based in London area
Report To: Founder of The Black Economists Network
Hours: Part Time – commitment of 8 hours per week which must include at least 4 hours on Fridays
Salary: Based on experience; £23- £25 per hour.
Full time salary £45,000-48,100 per annum:
Pro-rata’d to £9,568-10,400 per annum
Benefits: Pension, holiday scheme
About us:
The Black Economists Network (TBEN) is a dynamic and progressive organisation dedicated to fostering a supportive and inclusive community for professionals and students of African and Caribbean descent in economics and related fields. We provide a platform for networking, collaboration, idea sharing, and mutual support. Additionally, TBEN aims to address the underrepresentation of Black individuals in economics and related fields by partnering with other organisations to drive diversity strategies and increase the visibility of Black economists.
Do you:
- Have a passion for our mission and have a commitment to social impact?
- Proven leadership or management experience
- Have the drive and experience to help us to develop our long-term strategy?
- Have strong decision making skills?
- Think strategically with the capability to develop and execute strategy, especially related to economic policy or research
- Enjoy working with people from a range of different backgrounds?
- Want to make a difference?
Would you
- Like to be part of an organisation that is striving to increase the visibility of Black economists?
- Be comfortable dealing with legal, financial and regulatory requirements?
Are you:
- An inspirational leader with lots of proven experience managing a team from an analytical, research or policy focused environment?
- A strong communicator who can break down barriers and build relationships?
- An engaging public speaker who can represent TBEN in front of a variety of audiences
- An experienced people manager who can build a successful, collaborative and supportive team environment?
- Flexible and adaptable and happy working in a range of different environments?
If so, this is the role for you……..
The opportunity:
We are looking for a Co-Director to join the team and be responsible for the overall leadership and strategic direction of the organisation. The successful candidate will work with the Founder and stakeholders to ensure that TBEN fulfils its mission, but also ensuring that it maintains financial sustainability and delivers impactful programs.
This is a brand new role for TBEN and we are looking for someone who can join us and make a real difference to what we are able to deliver.
If you have:
Essential:
- Proven experience as an Economist or a field related to economics and related fields;
- Proven experience as a people manager who has recruited, nurtured and developed a successful team;
- Proven leadership and management experience
- Clear experience managing budgets, understanding funding cycles and financial reporting
- Excellent communication and relationship building skills;
- An in-depth understanding of – and a passion for – promoting diversity and inclusion;
- Experience of working collaboratively and making strategic decisions;
- Excellent organisational skills, multi-tasking and prioritising across multiple projects
- A minimum of a Degree in Economics or closely related within the economics field or relevant transferable qualification in Economics
- Commitment to TBEN’s mission; a deep understanding and passion for promoting racial equity and economic empowerment within Black communities
- Right to work in the UK.
Desirable:
- Organisational experience within a non-profit organisation, think tank or research organisation or an organisation focused on economic development or social justice
- Fundraising or partnership experience
- Experience securing grants
- Building strategy partnership
- Public speaking
- Strong financial acumen and understanding of non-profit funding models;
- Experience in event planning and management;
- Experience of working in the charity sector;
- Economics related qualification.
Does this sound like you? We would love to hear from you.
We encourage applications who may not have followed a traditional route into economics, but bring relevant lived experience, insight, or transferable skills that align with TBEN’s mission
Closing date: Friday 22nd August 2025
Job Location: Home-based, with some travel to our London office.
Responsible to: Head of Operations
Hours: 37.5 hours per week
Grade: Point 32-34 £35,614- £37,489 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee)
Contract: Fixed term until 31st March 2026, with potential 12-month extension to March 2027 pending funding confirmation
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: Tuesday 26th August 2025 17:00pm
Interviews to take place: 9th September 2025 onwards
About the role:
We are seeking a proactive and detail-oriented PMO Officer to support across the Drive Partnership. This role is critical to ensure robust project management processes, reporting and cross-team communication. You will be working closely with the Drive Practice Team and PCC areas where Drive is being delivered.
About you:
- Proven experience in project coordination or PMO functions in a complex, multi-stakeholder environment
- Experience coordinating reporting cycles, templates, and compliance processes
- Excellent organisational skills with the ability to manage multiple workflows and deadlines simultaneously
- Knowledge/ understanding of public sector or non-profit delivery models, particularly in criminal justice or domestic abuse sectors (desirable)
- Commitment to meaningful anti-discriminatory practice, and equity, diversity and inclusion
- Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and follow the instructions on the Respect website.
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon.
In your role as a senior hands-on engineer and strategic advisor, you will play a pivotal part in shaping and advancing MAP’s cloud-first infrastructure strategy, with particular emphasis on Microsoft Azure and the organisation’s existing in-house hosted systems. You will act as a trusted expert and final escalation point for complex technical challenges, offering high-level support and strategic oversight across a range of infrastructure projects. A key part of your responsibility will be to empower the Technology Operations team to deliver secure, compliant, and mission-critical services that support MAP’s global workforce. In doing so, you will champion innovation, foster a culture of automation and continuous improvement, and ensure all initiatives are closely aligned with cybersecurity standards, data protection requirements, and broader operational best practices.
About You
The ideal candidate will have a strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments. Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700). Familiarity with ITIL, ISO27001, and service management practices. Experience working within NGOs, humanitarian aid, or international development sectors.
Experience supporting distributed teams across low-bandwidth or high-risk regions. SQL Knowledge and management.
KEY RESPONSIBILITIES
Infrastructure Strategy & Modernisation
• Define and deliver MAP’s roadmap for scalable, cloud-first infrastructure with a focus on Microsoft Azure and self-hosted platforms.
• Provide architectural leadership for new systems and services, ensuring compliance, resilience, and operational sustainability.
• Collaborate with vendors and integration partners to ensure solutions are cost-effective, supportable, and secure.
Azure and Cloud Engineering
• Administer and optimise Azure environments, including virtual networking, VMs, storage, Azure AD, and backups.
• Implement Infrastructure-as-Code (IaC) using Bicep, Terraform, or ARM templates.
• Integrate cloud services with on-premises systems securely and efficiently.
• Ensure compliance with cybersecurity policies, working closely with the Cyber Security Manager.
On-Prem & In-House Hosted Systems
• Lead design and implementation of self-hosted services such as secure file storage, internal applications, or custom integrations.
• Ensure solutions are patch-ready, disaster-resilient, and aligned to industry standards.
• Drive improvements in documentation, uptime, and performance monitoring.
Escalation Support & Mentorship
• Serve as a third-line escalation point for infrastructure-related issues.
• Support and mentor the IT Support Team (UK & Gaza), raising skill levels and encouraging self-sufficiency.
• Lead post-incident analysis, root cause identification, and continual service improvement.
Governance, Compliance & Documentation
• Ensure technical changes follow governance processes, including change control, testing, rollback, and peer review.
• Maintain infrastructure documentation, including network diagrams, inventories, configurations, and DR plans.
• Ensure systems comply with GDPR, ISO27001, and MAP’s internal data policies.
Innovation, Risk & Technical Stewardship
• Identify and address technical debt, single points of failure, and legacy risks.
• Proactively recommend solutions that enhance security, performance, and efficiency.
• Stay current with developments in cloud computing, cybersecurity, and humanitarian tech practices.
• Support budget and cost optimisation efforts related to infrastructure, licensing, and service design.
SKILLS, EXPERIENCE & ATTRIBUTES
Essential
• Strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments.
• Confident communicator with the ability to translate technical language for non-technical stakeholders.
• Proven mentor with a collaborative and empowering leadership style.
• Highly organised, with strong documentation and change control discipline.
• Deep alignment with humanitarian values and sensitivity to operating in conflict and resource-constrained settings.
Desirable
• Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700).
• Familiarity with ITIL, ISO27001, and service management practices.
• Experience working within NGOs, humanitarian aid, or international development sectors.
• Experience supporting distributed teams across low-bandwidth or high-risk regions.
• SQL Knowledge and management
• Experience managing existing tech stack such as WatchGuard Firewalls, Ubiquiti networking equipment, Darktrace, Egress, SoSafe, virtual networking, Entra ID etc.
Personal Attributes
• Commitment to MAP’s mission and values.
• Willingness to travel internationally as required.
• Champions diversity, equity, and collaboration.
• Adaptable, resilient, and responsive.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About ShowerBox
ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty – offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest – over 200 guests visit each Saturday and around 60 guests have showers. We couldn’t do it without our amazing team of 20+ volunteers each week.
Role Summary
We’re looking for a friendly, reliable and hands-on Service Delivery Shift Leader to coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road WC2H. You’ll be responsible for taking the lead on setting up the Saturday service, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests.
Key Responsibilities:
-
Lead the setup and close-down of the shower service
-
Coordinate and support volunteers on the day
-
Ensure health and safety standards are upheld
-
Be the main point of contact for guests and volunteers
-
Record and provide service delivery data as required
-
Respond to any on-site issues with calm and care
Requirements:
-
Organised and dependable, with good communication skills
-
Experience leading a team of approx 20 volunteers each week
-
Physically able to assist with setup (lifting, connecting gas/water/power - training provided)
-
Experience of safeguarding processes and conflict management
-
Alignment with ShowerBox’s values of dignity, respect, and inclusivity
-
Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc
Preferable experience:
-
Full UK driving license preferred
-
Certified First Aider
To Apply:
Please send your CV and cover letter demonstrating your relevant experience and suitability for the role with ‘Service Delivery Shift Leader Application’ in the subject line.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Production Supervisor
Reporting To: Production Unit manager
Salary Range: £32- 36,000 (FTE) per annum (Dependent on experience)
Contract Type: Permanent
Location: Felix Food Factory (SE8 5HY)
Hours/Days per week: 37.5 hour per week, 8.5 hours per day (between 8am - 8pm). Monday – Saturday (5 days on, 2 days off). Operating hours to start with for the operation will be Monday - Friday 8am – 6pm.
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.
We solve it differently - We make it happen - We do it together - We do it with heart.
Purpose of the Job
We are looking for the Production Supervisor to play a key role in our brand-new Production team under project ‘Unit 17’.
You will be the on the ground senior leading the teams in the daily tasks to be completed, working as the connection between the management team and the team members and volunteers. Working hands on within all the production lines, leading by example and supporting the team across the operation.
This is an operational role, mainly based on the production floor but with a range of reporting and administrative tasks involved. You will report into the Production Manager and work closely with them on the day to day running of the unit as well as supporting covering their duties when they are away.
You will be supervising and supporting the teams to deliver on each day’s production targets as well as ensuring that all rules and HACCAP plans are followed correctly, providing real time feedback to the management team on any issues and resolutions taken.
More about Unit 17
In early/mid 2025, we opened our second production facility as part of the Coronation Food Project. The Coronation Food Project was set up to celebrate His Majesty King Charles 75th birthday and seeks to bridge the gap between food waste and food need across the UK.
We will be taking in surplus food from our supplier network and creating a range of products which have added value and extended shelf life. A particular focus will be seasonal produce gluts, using ingredients which we may otherwise not be able to redistribute.
Using four key processes (re-packaging, jarring / preserving, dehydrating and freezing), we will create a range of products which will be used in these three main ways:
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Distributed to our partner community organisations as ‘ready to eat’ or ‘easy to use’ products for their service users - always delicious, achieving relevant safety standards and meeting the needs of the eventual end user.
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Used in the East London Central Production Unit (CPU) to support creating Felix Ready Meals.
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Used in Unit 17 in the creation of other products (for example frozen produce later used to make jarred sauces or preserves)
A typical day at Unit 17 will likely include planning new product/s based on the ingredients available that day, agreeing relevant food safety requirements and working in line with this, working with the production team and volunteers to prepare, produce and package delicious products, planning for future products and project work.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
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Day to day supervision of the operations team, with a hands-on supportive approach
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Liaising closely with the management team on the targets and goals for each production cycle
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Support in the delivery of all required H&S, Food Safety and HACCAP requirements and reporting on these areas
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Working with all internal stake holders across the departments at the Felix Project
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Feeding into the reporting and delivery of the units stated KPI’s and production goals
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Ensuring that the equipment is always being used productively and correctly
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Taking a leading role in the training of the staff and volunteer teams
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Responsible for the operational record keeping and due diligence paperwork being used correctly
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Reporting any operational issues or challenges faced in a timely and open manner
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Ensuring all team members are completing their duties across the operation, including the production space, office spaces, urban farm and any other relevant areas.
Person Specification
This is a brand new and unique operation and requires someone with experience and an openness to creating and delivering on a new project. Someone who believes in the mission we have as an organisation and wants to put their experience and knowledge into a mission driven project. We believe in an upbeat and enjoyable working environment but one that is driven to meet our targets and strategic goals.
Whilst previous experience and knowledge within food production is essential, we are looking for someone who wants to grow into the role and be able to develop themselves and their knowledge whilst we develop this new operation.
Essential Criteria
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Experience within a food production operation or similar
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Comfortable with all relevant aspects of Health & Safety and Food Safety procedures in a food manufacturing environment
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Previous experience working to and reporting on HACCAP plans
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Clear eye for detail, team player, enjoys the work they do and a strong work ethic.
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Strong people skills, a positive attitude and belief in an ethical, equitable and enjoyable working environment.
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Comfortable in working in a fast changing and growing work environment.
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Strong administrative and organisational skills
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Intermediate computer literacy and strong written and verbal communication skills.
Desirable skills/knowledge relevant to this role
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Previous experience in the charity or surplus food environment
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Level 3 or higher Food Safety qualified
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Experience in dehydration, pasteurization and food packing
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Experience working with or managing volunteers
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A passion to reduce food waste and reduce food insecurity
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A desire to develop within an innovative environment
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application procedure
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Mental Health Coach- Black Mental Health
Responsible to: IRIE Mind Operations Manager and Wellbeing Network Operations Manager
Salary: Starting salary is £29,446.79 per year (Full-time equivalent), (SC5 -SP22) which equates to £17,668.07 per annum at 22.5 hours per week plus 6% employer pension contribution.
Hours: 22.5 hours per week
Contract type: Permanent, starting August 2025
Location: Hackney, E9 6ED
Benefits: See supporting documents for information on benefits.
*{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}
To ensure your application is considered please apply early as we will be shortlisting candidates on a ‘as and when basis'.
Please see the Job Description and Person Specification attached for more information.
DBS clearance at Enhanced (with Adult and Child Barring) is required for this role.
Role summary
Working as part of a team in the exciting, challenging and diverse boroughs of the City of London and Hackney, the Mental Health Coach will facilitate groups and manage a caseload of complex clients from the start to the end of their journey in the Wellbeing Network. Working as part of a cross network blended team, you will spend part of your week as part of a blended assessment team, with the majority within a network partner organisation supporting network clients. Working with service users to identify the most appropriate care and interventions for their circumstances and together create a care plan. You will develop a relationship with the client to support discussions concerning what recovery means for each individual, identifying personal goals and measures of progress and model for the client how to manage new challenges and celebrate successes. Working on the front line of mental health and social care, you will provide a safe environment for clients to explore their issues and demonstrate the value and outcomes of these services to bring about meaningful psycho-social change.
About Mind in the City, Hackney and Waltham Forest:
We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.
We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.
We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.
Our values are:
Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.
Our values are:
Connected: Creating a compassionate and supportive community.
Fair: We strive for equity- no-one's needs should go unmet.
Brave: We walk with people, offering help by doing what works - proven or new
We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.
We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Those with lived experience of Mental Health are encouraged to apply.
Value-based Recruitment:
We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.
Shorted-listed candidates will be provided with some questions to help them prepare for the interview.
How to apply:
For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.
The closing date is by 10 August 2025, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.
We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.
Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.
The client requests no contact from agencies or media sales.
We’re thrilled to announce four exciting opportunities to join the dynamic Evidence & Impact team at MSI Reproductive Choices! We’re looking for talented, driven individuals who are passionate about sexual and reproductive health and rights (SRHR), and who thrive on data, evidence generation, and impact communication. This is a chance to help shape how we measure and disseminate the real-world impact of our work — not from the sidelines, but by rolling up your sleeves and diving in. If you're a bold thinker who loves turning complex data into compelling stories, thrives in fast-evolving environments, and is excited about helping build a future-focused, resilient team, we want to hear from you. You’ll be part of a team that champions innovative research and drives sector-shaping insights — with the chance to become a thought leader and influencer in the global SRHR space. Come push boundaries with us and help drive meaningful change around the world.
Why This Matters
In a world where 218 million women lack access to contraception, evidence isn't just academic—it's life-changing. Your work will directly influence: Delivering of lifechanging services to millions of women; $2+ billion in annual global SRHR investments that transforms healthcare delivery across 36 countries
The Opportunity
We are recruiting roles to spearhead different dimensions of our evidence ecosystem. Whether you are inside or outside SRH, or from health economics, development research, tech analytics, or academic evaluation, we want people who are driven by impact and excel at translating complex data into compelling action. If that matters to you, then we want you.
About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
Lead MSI’s operational monitoring, evaluation, and learning agenda to ensure the systematic capture of programme insights and robust evidence generation that drives both improved programme delivery and supports future funding opportunities.
About You
For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.
This means that we will only accept applications from candidates who are unequivocally pro-choice.
Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.
We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.
We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.
To perform this role, you’ll need the following skills:
Technical operational MEL
- Deep expertise in monitoring, evaluation, and learning (MEL) methodologies, frameworks, and global best practices.
- Advanced skills in results-based MEL design, including theory of change, indicator development, baseline assessments, impact measurement, and logframe development.
- Strong quantitative and qualitative data analysis skills, with experience extracting insights from large datasets (e.g., DHS, PMA), and translating findings into actionable recommendations for diverse audiences.
- Proficient in statistical software (e.g., STATA, R) and Excel, with applied experience in techniques such as Interrupted Time Series Analysis and multilevel regression.
- Skilled in using MEL platforms, digital data collection tools, and data management systems to ensure efficient and high-quality data capture and reporting.
Sector expertise
- Deep knowledge in sexual and reproductive health programming/women’s health
- Understanding of complex programme delivery across multiple channels (clinical services, digital health, advocacy etc. )
- Knowledge of proposal development processes and MEL component design for competitive funding
Strategic analysis & Communication
- Proven ability to distil complex data into clear, actionable insights for senior leadership and country programme teams.
- Strong analytical thinking, with the ability to identify trends, patterns, and their strategic implications.
- Excellent written and verbal communication skills, adept at tailoring messages for technical, operational, and executive audiences.
Strong project management
- Strong coordination and project management skills, with the ability to manage multiple concurrent deliverables and effectively prioritise a dynamic workload.
Learning and capability building
- Skilled in institutionalising knowledge through repositories, evidence libraries, and learning platforms.
- Proven ability to facilitate cross-programme learning exchanges, communities of practice, and peer learning networks.
- Experienced in developing practical learning products—such as case studies, practice briefs, and toolkits—that drive programme improvement.
- Strong understanding of adult learning principles and ability to design effective knowledge transfer and capacity-building mechanisms.
- Experienced in organising and facilitating learning events, workshops, and knowledge-sharing sessions.
Team Leadership & capacity development
- Exceptional ability to cultivate learning cultures that prioritise evidence-based decision-making and continuous improvement.
- Strong mentoring and coaching skills to build MEL capabilities at both individual and team levels.
- Skilled at creating safe, inclusive learning environments where challenges and failures are embraced as opportunities for growth and innovation.
To perform this role, you’ll need the following experience:
- Minimum of 8 years' experience leading evidence generation in global health—with strong insight into service delivery and programme implementation.
- Proven ability to lead high-performing teams and manage complex, multi-country research initiatives and strategic partnerships, ensuring methodological rigour and relevance.
- Recognised thought leader, with a track record of evidence dissemination, donor engagement, and influencing global SRHR discourse.
- Strong background in team and project management, including budgeting, delivering high-quality outputs under pressure, and meeting tight deadlines.
- Demonstrated experience in building institutional knowledge systems—such as evidence libraries, learning platforms, and embedded learning practices.
- Skilled in moderating virtual and in-person communities of practice and facilitating knowledge-sharing environments.
Formal education/qualification
- Advanced degree in Public Health, Social Sciences, or related fields is essential.
- Additional qualification or formal training in research design or impact evaluation desirable
- Proficiency in French is highly desirable (please state level in application)
- Additional qualification or formal training in research design, epidemiology or impact evaluation, data visualisation such as PowerBI; advanced excel skills - desirable
Please view the job framework on our website.
Location: London, UK (minimum of 2 days per week in the office). The candidate must have the right to work in the UK.
Full-time: 35 hours a week, Monday to Friday.
Contract type: Permanent.
Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 10
Closing date: 12th August 2025 (midnight BST). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales. This vital role provides a high quality first point of contact and initial triage service which includes dealing with requests for advice made in person at our two central London Courts, via our website, by email, by telephone or a referral internally or from a third party. We are open every day for in-person enquiries, although advice is provided by appointment only.
The role will also support an online appointment booking system for clients accessing services, and general administration of our legal advice services including administering the pro bono legal advice rotas and collecting and sharing information and paperwork between clients and legal advisers.
We are interviewing on an ongoing basis due to the need to fill the role, so please apply as soon as possible.
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.
The client requests no contact from agencies or media sales.
Community Energy Adviser – East Anglia
Job reference: REQ004400
Fixed term until March 2026.
£27,853 per year
Field based in East Anglia with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
Community Energy Adviser – Midlands
Job reference: REQ004402
Fixed term until March 2026.
£27,853 per year
Field based in the Midlands with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
National Stalking Helpline Team Lead
Suzy Lamplugh Trust
London - office-based in SE11 (Vauxhall)
6 months FTC with potential for extension subject to funding
Salary £36,435
Full time, 35 hours per week
Benefits including employer contribution pension, 28 days annual leave plus bank holidays, flexible working and a cycle to work scheme/interest free loans for annual travel season tickets
Are you looking for an operational role, and do you have experience of running a helpline within the charity sector? Are you an experienced people management experience with a hands-on and coaching style approach?
Charity People are delighted to be partnering with Suzy Lamplugh Trust, a charity which works towards creating a society where people are, and feel, safer, to bring on board a skilled and dedicated National Stalking Helpline Team Lead.
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy's legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
The National Stalking Helpline Team Lead will provide operational leadership for the effective delivery of the National Stalking Helpline. This includes managing a dedicated team of Helpline Advisors, Advocates, sessional staff, and volunteers, while ensuring a high standard of service delivery that prioritises victim safety, empowerment, and informed support.
Key responsibilities
* Service Leadership & Staff Development: Lead daily operations of the National Stalking Helpline, manage staff and volunteers, champion trauma-informed, high-quality service delivery, support reflective practice, and collaborate on internal/external training initiatives.
* Operational Oversight & Compliance: Ensure accurate case management, deliver service reports, maintain digital tools, and uphold GDPR, safeguarding, and ethical standards.
* Stakeholder Engagement & Advocacy: Represent the Suzy Lamplugh Trust externally, foster survivor-led service development, and contribute to public engagement and partnership building acting as a subject matter expert.
Person specification
The successful candidate will demonstrate:
* Experience managing a helpline or advocacy service
* Strong understanding of stalking, domestic violence and gender-based violence
* Knowledge of safeguarding procedures (adults and children)
* Experience of managing staff performance and wellbeing
* Skilled in training and supervising volunteers and sessional staff
* Strong written and verbal communication skills
* Competency in data systems and Microsoft Office suite
* Experience using a case management system
* Ability to manage competing priorities with a problem - solving approach
* Demonstrated commitment to equality, diversity, and inclusion
* Personal attributes: empathetic, resilient, detail - oriented, collaborative
The ideal candidate will demonstrate:
* Knowledge of legal, housing, and welfare frameworks impacting victims
* Experience working in multi-agency environments
* Experience producing statistical reports
* New ways of running a helpline such as WhatsApp and live chat
If you are passionate about the area of violence against women and girls and want to play an integral part of its future, and have the skills and experience for this role, we would love to hear from you.
How to apply
The application process is CV and a short covering letter.
In your covering letter, please address the following questions:
1. Why would you like to work for the Suzy Lamplugh Trust and why are you interested in the National Stalking Helpline Team Lead role? (no more than 250 words)
2. Please outline your key skills and experience which are relevant for the role (no more than 250 words).
For more details about the role, please apply via the link below and Jen D'Souza at Charity People will be in touch.
Early interest is encouraged as we are receiving applications on a rolling basis due to the FTC nature of this role. Interviews will take place on Thursday 14 August, with a view to start the role as soon as possible in August or early September so the postholder needs to be immediately available. The deadline is 5pm on Tuesday 12 August.
The role is subject to satisfactory references and an enhanced DBS check.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment