Operations jobs

London Youth are a charity on a mission to support the capital's youth sector to improve the lives of young people. We do this with and through our members - a network of 600 youth organisations - and at our two outdoor residential centres, Hindleap Warren and Woodrow High House. Our vision is for all young Londoners to grow up healthy, able to express themselves, navigate a fulfilling career, and make positive contribution in their communities. 

The Programmes Team in the Delivery Directorate oversees various programmes - delivered with and through members - across sport, employability, mental health, and culture, underpinned by youth involvement. You'll design, deliver and evaluate programmes that provide young people opportunities to improve their skills and qualities, boost their confidence and resilience and develop leadership skills through practical action. 

What you will be doing

The Delivery Officer (Good for Girls) will deliver the programme's day-to-day operations and the broader mental health offer to London Youth members. You will deliver Good for Girls, a youth club-based mental health and well-being programme. You will support 10 youth organisations to engage young people in the programme, which enables young women and girls to participate in regular well-being activities and training for young Londoners.

Lead the delivery of the Good for Girls programme 

• Coordinate Good for Girls to meet key delivery targets, secure the target recruitment of member organisations, youth workers and young people, and oversee the onboarding process. 
• Coordinate Peer Mentors to undertake training and to then support delivery of the programme. 
• Work with internal colleagues to ensure organisations participating in our programmes receive a quality experience, such as completing due diligence. 
• Working closely with your manager, monitor day-to-day expenditure. 

Partner with our member youth organisations mental health delivery partners

• Foster relationships with 10 youth organisations, providing ongoing support throughout all phases of the programmes to ensure successful, flexible, and high-quality delivery is developed collaboratively. 
• Coordinate opportunities and key programme events for young people, such as peer mentor training and pitch events. 
• Coordinate opportunities and key programme events for youth practitioners, such as Induction Sessions, Focus Groups, and Networks, ensuring delivery is of excellent quality. 
• Strengthen, maintain and develop key relationships with organisations delivering on the programme together with youth organisations and ensure schedules are aligned for delivery. 
• Provide youth organisations and young people with meaningful new opportunities by brokering opportunities with external partners and generating a quarterly newsletter. 
• Deliver with partner organisations on one-off and ad-hoc projects to provide quality opportunities. 

Programme monitoring and evaluation 

• Collect process and impact data as required in line with the programme's MEL framework. 
• Gather evaluation and case studies from young people taking part in the project for programme improvement, reporting and media use. 
• Maintain accurate and up-to-date Upshot records and Salesforce interactions with member clubs and youth workers on the programme. 
• Adhere and feed into both external reports and meetings with funders, and internal quarterly reporting timescales, and support with any funding bids or pitches as required. 
• Work with Communications to ensure impact reports are shared externally to showcase successes. 

Sustainability and development of London Youth's Programme Offer 

• Work closely with London Youth's fundraising team to support future funding bids and to coordinate corporate volunteering opportunities where possible. 
• Ensure these opportunities work well for youth organisations on the programme and offer value for members and young people, as well as the volunteers themselves. 

Support of directorate, organisation & sector 

• Be an active member of the Delivery team and the broader organisation, including supporting colleagues and sharing best practices. 
• Feed into wider Delivery directorate and organisation to build a strong and dynamic offer supporting young people and members across London. 
• Represent London Youth internally and externally at relevant networks and events to share and learn with others from the youth sector. 

What you bring to the role

• Good knowledge and understanding of the youth and creative sectors. 
• Ability to meet key delivery targets, monitor day-to-day expenditure, ensure delivery is of excellent quality, and provide young people with meaningful new opportunities. 
• Passionate about supporting young people to thrive through youth work and relish the opportunity to support youth organisations. 
• Supporting and developing youth organisations and delivery partners. 
• Cultivating and maintaining excellent working relationships with key stakeholders. 
• Reflect our inclusive culture in your day-to-day work, and support a positive health & safety and safeguarding culture in your interactions. 
• Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 
• Demonstrate living our values of: 
  • Being Ambitious
  • Being Collaborative 
  • Being Inclusive 
  • Being Accountable 

Why work at London Youth

• Generous holiday allowance - 39 days paid annual holiday each year. If you work part-time, your holiday allowance (including closure days) will be proportional based on your working hours. 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free access to the 'Headspace' app for you and your family. 
• Free Health Care Cash Plan. 
• Flexible working opportunities considered. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people. 

Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you a strategic, values-driven leader looking to make an impact?

At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, the Head of Central Services role offers a unique opportunity to lead and make a difference, guided by our values of care, respect, integrity, and collaboration.

In this senior leadership role, you’ll work closely with the CEO, Management Board and management team to shape our financial strategy, strengthen governance, and ensure effective management of our people, data, IT and facilities functions. This is a fantastic opportunity to bring your expertise to an organisation with a big heart, a strong social purpose and a team that genuinely cares.  

What you’ll lead on

Strategic Finance & Planning

• Lead the development of financial and commercial strategies that support WECHI’s long-term vision.
• Oversee annual budgets, forecasts and business planning.
• Provide clear, insightful financial information to support Board and Executive decision-making.

Financial Management & Reporting

• Lead all financial reporting, including monthly reviews, cashflow management, quarterly management accounts, BVAs and year-end accounts (including subsidiaries).
• Manage the annual audit and maintain strong relationships with bankers, insurers and auditors.
• Ensure robust financial controls, policies and procedures across the organisation.

Operational Performance & Growth

• Partner with operational teams to improve performance, efficiency and financial sustainability.
• Provide financial modelling and support for bids, business cases and new service development.
• Contribute to revenue growth, including development of commercial opportunities and private income streams.

Governance, Risk & Compliance

• Act as Company Secretary, ensuring statutory and regulatory compliance.
• Strengthen organisational governance and risk management, including maintenance of risk registers.
• Ensure compliance with data protection, information governance and financial regulations.

Corporate Services Leadership

• Manage the People Support Lead, providing line management and oversight, while working collaboratively to ensure HR compliance, develop people strategy, and coordinate on key operational matters including payroll and budgets.
• Lead IT oversight and the outsourced IT function, ensuring systems are maintained and improved.
• Oversee facilities management and represent WECHI as a Director for Hide Market Management.

For a full description of duties, person specification, and benefits, please see the attached JD.

This is an exciting opportunity for a Head of Central Services to shape the future of WECHI, make a lasting impact, and champion our values of care, respect, integrity, and collaboration. If you think that's you,we’d love to hear from you!

AmplifyChange has an exciting new job opportunity for a Grants Manager to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Manager will be responsible for accompanying grantee partner organisations through the grant making process; from assessing funding applications to providing performance and risk oversight for a portfolio of SRHR advocacy grants. In addition, the Grants Manager provides technical expertise for grantees on organisational strengthening and advocacy and campaigning. Key to the role is the sharing of knowledge across the portfolio and monitoring of grantee partners. Job holders will work closely with the team of Grants Officers to ensure grants move efficiently through the grant management cycle, alongside the broader AmplifyChange team. The Grants Manager reports to the Head of Grant making. Fluency in French is essential for this role due to AmplifyChange operating as a bilingual fund. In addition to this, we are looking for experience in Francophone Africa and/or the Middle East. We are also looking to complement existing team skills with knowledge and experience working on SRHR Advocacy themes in particular youth programming/ activism or any of our crosscutting things eg climate justice, mental health and pleasure based sexual health.

MAIN RESPONSIBILITIES

1. Manage a portfolio of international grants, ensuring compliance with internal procedures

2. Provide high quality technical SRHR support and coaching to groups to support them throughout the grant including  preparing for contracting and regular performance reviews

3. Collaborate with the team to support the development and management of new grant calls

4. Screen and review grant applications and budgets against pre-defined criteria to recommend whether a grant application should, or should not, be reviewed by the independent Technical Review Panel

5. Maintain oversight of financial and contractual compliance of a portfolio of grants

6. Work closely with the Grants Compliance Team and Grant Operations Team to ensure smooth processes

7. Identify and contribute to lessons learning and knowledge sharing among grantees and support external communications of AmplifyChange supported grants

8. Provide ongoing technical expertise to political and situational analysis of SRHR in the relevant countries

9. Represent AmplifyChange as necessary to support outreach and learning with civil society, donors and potential donors

10. Provide inputs to organisational strategic development and review of progress

11. Engage with the field of philanthropy and grants management to stay informed of best practices

For PERSON SPECIFICATION please see Job Description. 

WORKING ARRANGEMENTS

This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Head of Grant Making. AmplifyChange is based in Bath, and we operate on a hybrid working model which would include coming to the office at least once a week. Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK. Requests for flexible working arrangements will be considered. International and national travel will be required.

SALARY AND PACKAGE

Basic salary range:             £: 41,000 – 44,000 per year

Holiday:                               25 days per annum on full time basis

Pension:                              8% employer contribution

Life insurance:                   Life insurance scheme

Benefits:                             Employee Assistance Program, Health cash plan

AmplifyChange is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable children and adults. All our employees are expected to share this commitment and  abide by our Code of Ethics at all times.

Lead the finance for London Black Women's Project, a specialist charity supporting Global Majority women and children who are survivors of domestic violence and abuse. Ensure robust, compliant financial management while helping sustain vital refuge, counselling and legal advice services.

Please note: Given the nature of work and the focus of LBWP, the organisation considers the candidate’s race and sex to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.

This post is open only to Black and minoritised, i.e Global Majority women.

About the Role
As Finance Manager, you’ll oversee all financial operations, ensuring accuracy, compliance, and strong governance. You’ll manage budgets, forecasts, rent accounting, and reporting to the Board and funders. You’ll also lead a small finance team and collaborate closely with the Director and external accountants to improve systems and drive financial excellence.

Key Responsibilities

• Oversee day-to-day finance: income, expenditure, reconciliations, and supplier payments.

• Support the production of management accounts, cashflow reports, and forecasts.

• Lead budgeting and support managers to monitor spending.

• Manage rent accounting, service charges, and housing benefit claims.

• Ensure compliance with Charity Commission, HMRC, Companies House, and funder requirements.

• Line-manage and support two Finance Administrators.

• Improve financial systems and workflows.

About You

• AAT Level 2 minimum or equivalent.

• At least 5 years’ charity finance management experience.

• Experience with rent accounting, service charges, and housing benefit.

• Strong knowledge of Charity SORP, restricted/unrestricted funds, and financial compliance.

• Skilled in staff management and working with external finance providers.

• High attention to detail, organised, and confident working independently.

• Proficient in financial software and Excel.

• Committed to feminist principles and VAWG-sector work.

Why Join Us?

• Play a key leadership role in a small, mission-driven organisation.

• Support life-changing work with women and children.

• Join a supportive, values-driven team.

Reception and Administration Coordinator

Employer: Bristol Animal Rescue Centre
Job type: Part time, Permanent
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA
Salary: £26,000 – £29,000 PA full time equivalent (pro rata if part-time), dependent on experience.
Hours per week: 21 hours per week, including one weekend per month
Benefits: include generous annual leave, training provided, free employee assistance service and cycle to work scheme.

We have an exciting opportunity to join Bristol Animal Rescue Centre as an Reception and Administration Coordinator.

About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care
and respect they deserve. We are committed to helping, healing and homing animals for as long as
they need us.

About the role:
We are seeking a skilled and motivated Reception and Administration Coordinator to lead our busy front-of-house and administrative functions. This role is central to ensuring our public-facing services run smoothly, supporting both people and animals with professionalism and care. You will oversee a
dedicated team, manage day-to-day reception operations, and ensure our processes provide efficient support across the organisation. Working closely with all departments including our Animal Clinic, Animal Home, Fundraising, Communications, and more, you will coordinate services and ensure each team’s needs are met.

From managing a busy reception desk and shop to, supporting clinical and Board administration, you will be a key link across the charity. Strong relationship management and problem-solving skills are essential, as you will also liaise with members of the public and partner organisations.
You will lead on improving systems and processes, making best use of technology to enhance efficiency while ensuring compliance with data protection and health and safety standards. The role also includes overseeing customer service delivery, complaints handling, stock management, and supporting volunteers in reception and administrative duties.

We are looking for a confident leader with proven line management experience, excellent organisational skills, and a track record of delivering high-quality customer service. Strong IT skills, change management experience, and the ability to make sound decisions under pressure are important. A passion for animal welfare and commitment to the values of Bristol Animal Rescue Centre will underpin everything you do.

Application deadline: midnight on 09 January 2026

Interview date: Week commencing 19th January 2026

To Apply and for more information

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No agencies please

Kingston Bereavement Support

Service Manager

Kingston upon Thames (On-site)

£45,000 - £49,000 (DOE) pro rata

Part-time 0.4 or 0.6 per week depending on experience and availability.

Permanent via Website

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Service Manager will provide strategic leadership in the development and delivery of a  high-quality service for our clients. This role will drive continuous learning, service improvements, and strong partnership engagement to ensure that KBS provides the best support possible. We are looking for a committed and passionate person who can work as part of a small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will have:

• Experience of managing experienced staff including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.
• A track record of fundraising through grants and other channels.
• Excellent leadership skills demonstrated in organisations experiencing major change.

Recruitment Process

Safeguarding the children, young people and adults we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.

Please read the Job Description and Person Specification documents and complete the application form.

If you have any questions about the role or process, please get in touch. 

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

No agencies please.

Closing date for applications: Midday Tuesday 6th January 2026

Interviews:   Likely to be online week beginning 19th January 2026

Our Benefits

We are a small and dedicated team.

• Annual Leave of 25 days and eight Bank Holidays (pro rata according to contracted hours).
• Access to learning and development to enable you to progress your career.
• An attractive pension scheme.

About the role? 

We have an exciting opportunity for a Team Leader to lead through coaching, support, training and performance management.

You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients. 

About you 

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will be a qualified advocate. 

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved. 

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice. 

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference? 

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven. 

You will support your team and ensure that they have the necessary skills to make a difference in people's lives on a daily basis.Assisting them to grow in confidence and empowering them to assist those in need of support. 

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected. 

Equality and Diversity 
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.

How to apply 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates: 

Closing date for applications: 12pm Wednesday 7th January, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

We look forward to hearing from you.

We are seeking an experienced Retail Manager who is passionate about serving the community and protecting the environment to join our team.

Job Title: Retail Manager

Location: Flint

Responsible to: Head of Commercial Services

Responsible for: Retail & Logistics Assistants, Warehouse Assistant, Volunteers

Number of hours per week: Full Time – 37.5 hours (including regular Saturdays)

Salary: £30,000

Purpose of the job:

This role will provide strategic leadership for our retail income streams, ensuring excellent customer service and the meeting of key performance targets. Leading on and driving the continued success of the retail operations, increasing sales and profits from the existing outlet, online operations, and any future new commercial opportunities.

The Retail Manager will provide strong, effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team. Being customer centric to ensure that the outlet provides an excellent experience to all those who access our services.

For further information about this role and how to apply, please go to our website.

Closing Date: 19th December 2025

Interviews: 7th January 2026

Interviews will be held at Refurbs, 1-3 Aber Park Industrial Estate, Aber Road, Flint, CH6 5EX

Please note, we reserve the right to close this vacancy earlier than the specified closing date, when we are in receipt of sufficient applications. We, therefore, encourage applicants to apply early if they wish to be considered for this post.

We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equality, diversity and inclusivity is central to our mission and to our impact.

Organisational Change Manager

We are looking for an Organisational Change Manager to lead operational staff and volunteers to deliver significant strategic change and transformation across the operational, financial, facilities and hospitality function.

The role is based in a Christian Church community. All teams, including the staff team, pray together whenever they meet, sharing prayer and worship times throughout the working week. Therefore this role, has a genuine occupational requirement to ensure protection of the strong Christian ethos and values.

Position: Organisational Change Manager

Location: Crawley, West Sussex/Hybrid (flexibility for one day a week to be worked remotely)

Hours: Part Time, 3 days per week (25 hours per week (including regular Sundays; some evenings)

Salary: £50,000 to £55,000 pro rata

Contract: 18 months Fixed Term Contract

Closing Date: Monday 5th January 2026. Please note this role may close earlier than advertised if a suitable candidate is found.

Interview Date: Interviews due to take place during w/c 19 January 2026

The Role

This role will be a second chair role that will oversee the church’s social transformation work across the three parishes, enabling ministry to flourish and grow. You will ensure full legal and safeguarding compliance, steward resources with integrity, and co-lead agreed ministry areas in collaboration with the Senior Leadership Team. As this is a faith-based role, the successful candidate must be a practising Christian who actively participates in the spiritual life of the church.

Key duties include:

• Operational and Financial leadership
• People leadership and Compliance
• Social transformation and community engagement
• Ministry contribution

This role requires an enhanced DBS/Police check and safer recruitment checks and you must have the right to work in the UK. Occasional weekends or evenings as required. You will be required to work key church events including Focus, church family week away in July and the HTB Leadership Conference

About You

We are looking for someone with experience in these key areas:

• Change management
• Operations management
• Delivering successful projects
• Developing and managing operational systems
• Human Resource management
• Facilities management
• Financial management
• Project management

The Organisation

The Church exists to promote the whole mission of the church, pastorally, evangelistically, and socially, and this extends into the staff team where everyone who joins will thrive in this environment, able to contribute to the community of shared faith.

As you will represent and speak on behalf of a Christian organisation, the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

We encourage applications from those of Black, Asian and minority ethnic backgrounds

You may also have experience in areas such as Organisational Change Manager, Organisational Manager, Change Manager, Organisational Change Lead, Organisational Change Officer, HR Manager, HR Lead, Human Resources, Personnel, People Manager, Operations Manager, Operations Lead. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Young Brent Foundation, a dynamic charity dedicated to improving outcomes for children and young people across Brent. As Finance Manager, you’ll play a key role in managing day-to-day financial operations, including budgeting, payroll, and grant tracking. Working closely with the CEO, you’ll ensure compliance, accuracy, and timely reporting to support our mission of creating a vibrant, safe, and prosperous environment for young people.

What we’re looking for:

• Minimum 2 years’ finance experience in the charity/not-for-profit sector.
• Accountancy qualification (AAT, ACCA, CIMA) or equivalent experience.
• Strong skills in QuickBooks and financial reporting.

What we offer:
28 days’ annual leave (pro rata), generous pension, flexible hybrid working, and the chance to make a real impact in the community.

Interviews: Round 1 Interviews - Monday 12th January (online)

                    Round 2 Interviews - Monday 19th January (in person)

Could you be our new Volunteer Coordinator?

Who we’re looking for

Are you dynamic and resourceful? Are you motivated by helping people to help themselves? Can you enthuse a volunteer team to support people experiencing complex and emotionally demanding issues? We’re seeking a Senior Volunteer Coordinator to maintain and develop our remote services from our office in Nottingham. 

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Head of Service Delivery, you will be responsible for recruiting, training and supporting volunteers to deliver a service to Litigants in Person, facilitating day-to-day operations, and building and sustaining relationships with key contacts at our partner university and the national court service, as well as providing line management to our Volunteer Support Coordinator.

This post is funded by The National Lottery Community Fund

The House Manager has full accountability of the management of Crawford House and the efficient day-to-day running, ensuring rooms are allocated appropriately and families are supported. The House Manager is required to implement and comply with our policies including health and safety, equal opportunities, safeguarding, data protection and security guidelines together with hospital policies, if applicable. 

Head of Finance

Location: Bath (minimum of 4 days in the office)

Contract: Permanent, full-time (35 hours per week, Monday–Friday)

Salary: Up to £65K (dependant on skills and experience)

About St John’s Foundation

St John’s Foundation is one of Bath’s oldest charities, supporting individuals and communities for over 850 years. Today, we continue to make a lasting difference across Bath and North East Somerset by helping people to live independent, fulfilling lives and by working to build stronger, more resilient communities.

As we continue to evolve, we are investing in modern systems, governance and talent to ensure we can deliver lasting social impact with integrity, efficiency, and purpose.

The Role

We are seeking an experienced Head of Finance to join our team. This role will  play a pivotal role in ensuring the long term financial health and sustainability of St John’s Foundation and its trading subsidiaries.

Reporting to the Director of Finance, you will lead and take responsibility for our day-to-day financial operations and manage a dedicated team of finance professionals. You will ensure robust financial control, accurate reporting, and effective systems that underpin the charity’s strategic ambitions and operational delivery.

This is a senior, operational leadership role, offering the opportunity to shape our financial systems, guide a talented team, and contribute directly to our mission. You will also manage  the next phase of our finance system implementation.

What You’ll Do

· Manage the finance team, ensuring timely, accurate financial reporting and high standards of control.

· Manage all aspects of financial management — including cashflow, balance sheet integrity, and statutory reporting.

· Lead on the statutory reporting and oversee budget setting and management accounts.

· Manage the next phase of our finance system implementation, embedding process improvements and digital innovation.

· Support the Finance Director with governance, risk management, and strategic financial planning.

· Manage investment and endowment accounting, ensuring compliance and effective performance monitoring.

· Provide insightful analysis and reporting to the Executive Team and the Board of Trustees.

About You

We’re looking for an experienced senior finance professional who combines technical expertise with strong leadership skills.

You will have:

· A recognised accounting qualification (ACA, ACCA, CIMA, CIPFA or equivalent).

· Proven significant experience in senior finance leadership, including management accounts, budgeting, and statutory reporting.

· Strong technical knowledge of accounting standards and charity finance (including restricted and endowment funds). 

· Demonstrable strong knowledge of financial controls, accounting standards, and (ideally) charity finance.

· Proven experience managing or implementing finance systems or digital transformation projects.

· Excellent communication and influencing skills, with the ability to build trust across all levels.

· A collaborative, proactive, and improvement-focused approach.

Desirable:

· Experience within the not-for-profit or charity sector.

· Knowledge of property and investment accounting.

· Familiarity with cloud-based finance systems.

Why Join Us?

Joining St John’s means becoming part of a long-standing Bath charity that puts people at the heart of everything it does. Your work will directly support older adults and people in financial need, and you’ll be part of a friendly, collaborative team that cares about doing things well and doing them with trust, courage and kindness.

Product Manager – HOSTHub Lead  

Reports to: Operations Director (Head of Delivery)  
Contract: 0.6  
Location: Remote (UK or International (GMT +3/-3)  

Interview Process: Will commence in the New Year 

Role Purpose  

As Product Manager  HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST’s secure digital platform for global civil society operations.  

HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform’s development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST’s empowering, expert, and empathetic values.  

Working closely with the Partnerships and Engagement teams, along with our development contractors, you’ll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.  

This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.  

Core Responsibilities  

1. Product Vision and Strategy  

Lead on the design, roadmap, and vision of HOSTHub as HOST’s flagship digital platform.  

Translate HOST’s organisational goals into a clear, scalable, and user-focused product strategy.  

Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.  

Ensure HOSTHub reflects HOST’s values secure, transparent, intuitive, and empowering.  

Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.  

2. User Journey and Experience Design  

Lead on designing the end-to-end user experience for hosted partners, funders, and staff.  

Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.  

Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.  

Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.  

Reporting cadence: Quarterly user feedback and UX improvement report.  

3. Development Oversight  

Oversee product design and development process, in coordination with the development team.  

Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.   

Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.  

Reporting cadence: Bi-weekly sprint updates; monthly development report.  

4. Data, Systems, and Integration  

Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.  

Integrate Data and Impact measurement needs into the Product Roadmap prioritisation  

Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.  

Maintain robust documentation of system architecture and data flows.  

Reporting cadence: Monthly systems performance and data accuracy review.  

5. Security, Compliance, and Risk  

Lead on platform security and data protection in collaboration with the Legal Lead.  

Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.  

Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.  

Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.  

Reporting cadence: Quarterly security and compliance review.  

6. Cross-Team Collaboration and Capacity Building  

Work across HOST’s teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.  

Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.  

Create and maintain onboarding resources, FAQs, and user guides.  

Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.  

Reporting cadence: Quarterly internal training and adoption report.  

7. Continuous Improvement and Innovation  

Monitor emerging technologies and sector best practices to inform HOSTHub’s evolution.  

Evaluate and test new features, integrations, and user needs to maintain product relevance.  

Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST’s global operations.  

Drive HOSTHub’s role in enabling a distributed, digital-first delivery model.  

Reporting cadence: Annual product review and roadmap refresh.  

Key Relationships  

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.  
External: Developers, technical service providers, hosted partners, funders, and contractors.  

Performance Indicators  

HOSTHub roadmap milestones delivered on time and within scope.  

90%+ user satisfaction in feedback surveys.  

All major integrations operational and maintained.  

Demonstrated improvements in efficiency and automation across service areas.  

100% compliance with digital security and privacy standards.  

Required Experience  

5–8 years’ experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.  

Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.  

Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.  

Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.  

Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.  

Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).  

Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).  

Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.  

Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.  

Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.