Operations jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
About the Role
We are looking for an HR Administrator to join our growing team.
You will provide effective and efficient administrative support to the HR Manager. You will ensure a high-quality service is provided to all aspects of the organisation’s HR.
This is a fantastic opportunity to grow your HR experience!
Headway East London is an expanding organisation leading in support services for people living with brain injury: you’ll be joining a mission-driven team where your work will make a real difference every day.
Principal Duties and Responsibilities
Recruitment
- Support with recruitment and selection as required. This includes placing adverts, scheduling interviews, requesting references, coordinating induction plans etc.
- Coordinate all documentations for recruits. This includes preparing offer letters and employment contracts, new starter documents.
Volunteer coordination
- Liaise with the Volunteer Lead to process volunteer applications.
- Liaise with the Volunteer Lead to process work experience applications.
These includes Microsoft forms, reference checks and entering data on Chairty Log.
Diversity and Inclusion
- Conduct diversity monitoring for all recruitment applications.
Compliance and Training
- Process and monitor DBS for staff and volunteers.
- Upload new starters on our learning managing system for mandatory training.
- Coordinate and provide administrative support in the delivery of internal and external staff training including, recording attendance, booking external speakers / trainers.
HR Administration
- Process starters, leavers and changes on HR Information System (Staffology).
- Monitor the HR and recruitment mailbox, responding to queries and signposting emails to HR Manager.
- Respond to reference requests.
- In the absence of HR Manager: Conduct HR induction for newly recruited staff. Provide up to date payroll information to the Finance team and submit monthly pensions payment.
- Assist the HR Manager in developing and maintaining a comprehensive set of HR policies and ensure that all staff know how to access these
Key Relationships - Internal and External
Internal: All staff
External: External providers e.g. payroll, training, DBS
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
Department: Governance, Compliance and Risk
Location: remote working, with travel including to Head Office in Aldgate, London on ad-hoc basis
Closing date: Tuesday 13th May at 11.59pm
First stage interview : 20th May (via MS Teams)
Second stage interview: 22nd May (via MS Teams)
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
Background
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
About the role
Join Dementia UK as Head of Governance, Compliance and Risk, where you will help the charity and its workforce comply with all necessary regulations and manage risks to the organisation, its employees, clients, reputation, assets and the interests of stakeholders.
As part of the governance team, you will work with senior managers across the organisation as a trusted advisor, providing day-to-day coordination and oversight of all governance bodies, meetings and working groups. You will also support the efficient flow of information to the Director of Finance and Corporate Services, enabling them to update the Trustee Board effectively.
You will play a major role in making sure that the policies set by the charity are strictly followed by the entire workforce. This diverse workforce includes volunteers, employees, sessional workers and consultants. You will be responsible for maintaining messaging and behaviour that reflect the necessary rules and regulations, providing assurance that the charity complies with both external requirements and internal policies.
Additionally, you will oversee the operational requirements relating to insurance and develop effective plans to manage crises (including business continuity plans) or respond to compliance breaches.
The ideal candidate will hold a university degree in a business-related discipline, complemented by a relevant postgraduate qualification and professional certification (such as IRM Qualification, IA Cert, CIA, or Chartered Internal Auditor). You will demonstrate a thorough understanding of risk and regulatory frameworks, supported by extensive senior leadership experience in compliance and risk management within a public sector or not-for-profit environment. You will also have a strong track record of supporting internal audits from initiation through to the completion of action points, alongside a proven ability to engage and collaborate effectively with a wide range of stakeholders both within and external to the organisation.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recruitment team.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A unique team of artists, performers, play specialists and fun-devotees, The Flying Seagull Project is dedicated to ensuring no childhood passes without proper play, big belly-laughs, and everyone feeling valuable. We work across the UK and internationally, sharing circus, music, art, dance and play experiences with children and communities facing the harshest crises due to poverty, war, isolation and illness.
We create safe spaces, either in our big top tent or an empty car park or wherever we can take over a corner, to ensure that every child feels safe, seen and special. The locations we work in include refugee camps, institutions, refuges, marginalised communities, hospices and community centres. What unites us is the energy, determination and commitment to creating genuine childhood joy for those starved of that basic right and making magical memories that can last forever.
Our UK-based, medium-sized charity is led by CEO Ash Perrin, with 6 core staff and a team of highly experienced crew and volunteers. We also have a Netherlands hub and a Norway hub, both with their own governance but all part of one global Seagulls team. We are a dynamic and friendly organisation, dedicated to delivering a huge impact with limited resources, and are looking for people who are driven and who share our mission.
The role
The Global Team Coordinator is a varied and essential new role in the charity that will combine all our people management functions, supporting our international delivery teams, our core team and our vital administrative functions. The central purpose of this role is helping us to engage, support, recognise and retain our most valuable asset: our amazing team of international skilled performers, volunteers and core team.
You’ll be responsible for all things people-related: from ensuring the right people are booked on, supported and looked after on projects; to helping us continually find and train an international, diverse team of new recruits; to establishing an engaging rewards and recognition programme to motivate and retain our fabulous people.
On a practical level, you’ll work closely with our Global Projects Coordinator, to ensure that all our projects across the world are properly staffed and that all our people’s transport, travel, accommodation and logistics are booked and in order; you’ll liaise directly with our delivery teams to ensure they are well supported, rewarded and retained; and you’ll liaise with our office and Senior Leadership teams to carry out relevant administrative tasks to make sure our international operational and booking systems and databases are perfectly organised and efficient.
At a cultural level, the role requires a confident, dynamic, personable and creative person who brings experience, energy and ambition. As a brand-new position, this role will also work closely with our CEO and with our Executive Director to trial new ideas and approaches to recruiting and managing an international, diverse team of people, and to cultivate the best environment for our team to flourish and achieve.
An exceptional people-person, with experience in administration, team support and management (although there are no direct line management responsibilities), you’ll be able to demonstrate excellent communication, organisation, collaboration and coordination skills.
Location: remote with occasional travel for meetings.
Reports to: CEO.
Responsibilities
Team coordination:
- Manage all team calendars, team bookings and team logistics for all global projects (except Norway and Netherlands national tours).
- Liaise closely with the Global Projects Coordinator to understand project requirements, booking relevant core and volunteer team on to every project (accommodating individuals’ particular disability, culture, religion, health or support needs).
- Book all team travel and accommodation on all global projects.
- Identify, recruit and arrange training for local team in international locations to join our projects.
- Liaise with our Norway and Netherlands hubs to ensure team scheduling and support is joined up across the global organisation.
Team recruitment and retention:
- Research, identify and network with international partners, colleges, universities, drama schools and youth organisations, to recruit and maintain an international, diverse pool of talented core and voluntary team to deliver our projects.
- Work closely with the CEO to run international recruitment initiatives, to identify and recruit a diverse, international pool of performers and volunteers.
- Organise and manage new core and voluntary training programmes around the world.
- Promote, manage and maintain a database of relevant non-performer volunteers to support the organisation’s core functions globally.
Team support and engagement:
- Develop and run a rewards and recognition programme to motivate all global team and volunteers.
- Carry out regular and appropriate team engagement activities and initiatives, to maintain excellent working culture and morale.
- Manage our team Wellbeing Programme for all our international core and volunteer teams.
- Identify and coordinate specific external training, to continually develop the teams’ abilities and professional skills.
General administrative tasks:
- Update and maintain global shared team calendars, relevant document logs and planning spreadsheets.
- Manage and update our global Client Management System, Salesforce.
- Manage, update and maintain all international core and volunteer team records and entries via our team booking system, Better Impact.
- Work closely with the Global Projects Coordinator, Executive Director and CEO to support with administrative tasks as required.
The ideal candidate
Dynamic, confident, friendly and creative, you will be an energetic team player, keen to build our reach and our capacity. Confident, with experience coordinating international teams, with fluent English and ideally at least one additional language, you will help recruit and look after all our team, maintaining an excellent working culture within the organisation.
Skills and experience
- A good level of demonstrable experience in administrative/logistical roles.
- Team management and coordination experience, ideally across multiple international locations.
- Excellent organisational skills and attention to detail.
- Project management experience including setting and meeting clear targets and outcomes.
- Digitally savvy with great IT skills.
- Knowledge of Better Impact or similar digital team management systems.
- Excellent people and communication skills.
- Strong interpersonal and networking skills.
- English-language fluent, and additional languages desirable.
- Willingness and ability to juggle multiple priorities and a varied workload.
- Self-sufficient, with a can-do attitude in a challenging and evolving environment.
- Comfortable working to targets, managing KPIs and delivering to deadlines.
- Commitment to The Flying Seagull Project’s vision, mission and values.
Please apply by submitting your CV and cover letter via CharityJob as soon as possible, as applications will be considered on a rolling basis. Please ensure that your cover letter clearly addresses how you meet the requirements as set out in the Ideal Candidate and Skills and Experience sections.
Depending on the quantity and quality of applications received, we intend to hold the first round of virtual interviews in the week commencing 19th May, with a potential second round of virtual interviews in the week commencing 2nd June.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with a forthcoming non-profit organisation with a strategic focus on protecting and advancing the rights of Muslims across the UK. An exciting opportunity exists for a Director to join the team. As Director, you will lead the organisations’ vision and direction across all areas, overseeing strategic litigation that sets important legal precedents; driving research and policy initiatives that influence debate and decision-making ensuring the delivery of accessible advice and guidance to those navigating legal or civic challenges. This is a full-time, permanent role, home based within the UK with meetings and in person events in London.
Who are we looking for?
Ideal candidates will possess senior leadership experience in a legal, policy or advocacy organisation with a track record of strategic delivery and managing external partnerships. A strong understanding of UK legal and political issues affecting Muslim communities, including civil liberties, counter-terrorism and discrimination. You will be a confident communicator with experience representing organisations publicly and will have excellent written and verbal communication skills. Experience with fundraising, donor engagement and knowledge of non-profit operations or governance would be an advantage however it is not essential for the role.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
Ely Cathedral is seeking to appoint a new Chairperson for our Safeguarding Advisory Group, due to the end of the term of service of the current postholder.
The Chairperson provides an independent perspective on the Cathedral’s safeguarding work, so the postholder will be working for us on a consultancy basis. The current rate of pay is £500 per day. The role is subject to an enhanced DBS check.
The role of the independent Chair is to lead the Cathedral’s Safeguarding Advisory Group meetings, and to foster a positive safeguarding culture and ensure we are following Church policy and good practice guidance.
Further information on this role, including a full role description, can be found on our website.
To apply for this role, please submit a completed application form, along with a covering letter outlining your suitability for the post and send to our HR team by midday (12 noon), Wednesday 7 May 2025.
Interviews will take place on Friday 16 May 2025.
Ely Cathedral is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff, office-holders and volunteers to undertake safeguarding training appropriate to their role, and to adhere to the Cathedral’s safeguarding policies and procedures.
Joyfully proclaiming the love of God in worship, outreach, welcome and care



The client requests no contact from agencies or media sales.
Job Title: Independent Services Manager
Service: Independent Services for complaints and secure accommodation reviews
Salary Range: £19,200 to £20,400 per annum (FTE £32,000 to £34,000)
Location: Home based
Work Pattern: Part-time, 21 hours (ideally over 3-4 days)
Contract Type: Permanent
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
About the Independent Service Manager role
We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).
The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.
We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.
The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.
This post will be home based (with access to our attractive Central London offices for those who wish to do so).
The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Monday 5th May 2025 at 23:59
Interview Date: Wednesday 14th May 2025
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
2025 Coram Voice - Registered charity no: 1046207
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with an accountancy firm that supports charities and mission led organisations to recruit for their new Senior Finance Manager. The accountancy firm provides fully scalable finance and operations teams to organisations in the not-for-profit sector, freeing up their clients’ time and enabling them to do what they do best and make life changing impact.
This role is a permanent full-time position. The postholder will be based at the accountancy firm’s South Derbyshire office. The salary banding is £40,000-£45,000 + a discretionary bonus of up to 10%.
In this role, you will take charge of the provision of routine management accounts and cash flow forecasts. You will build budgets and longer-term financial planning. You will produce year-end accounts and manage relationships with stakeholders. You will support with funding proposals and donor reporting. You will ensure that the day-to-day financial accounting activity of each charity is undertaken efficiently and effectively. You will review and improve systems, procedures, and policies. You will also present financial updates to the Executive Teams and Board, providing strategic advice.
To be successful in this role, you will have relevant finance knowledge, either by qualification or experience. You will have experience of producing management accounts and external reporting. You will have experience using SME accounting software/systems and Microsoft Excel. You will have strong relationship-building abilities and excellent verbal and written communication skills. You will be a team player who thrives in a collaborative environment. You will also be self motivated and have the ability to manage your own time and workload.
Desirably, you will have experience working in the charity sector.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.
We are looking for a Regional Fundraising Manager to coordinate fundraising activity in the local area, ensuring that supporters and other key stakeholders (members, local authorities, partners etc.) receive the support necessary to maximise impact.
This is a remote working role with regular travel around the Essex area.
The Charity:
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 day’s paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!
The Role:
Manage relationships across your area, ensuring that your supporters have the tools, resources, and support necessary to maximise their fundraising activity.
Develop and support a portfolio of regional corporate partnerships.
Work with key internal partners (membership, operations, PR, etc) at the local level to achieve the above.
The Candidate:
Previous fundraising experience, ideally from community and or corporate income streams.
Confident planning income/expenditure budget.
Experience of creating and managing great supporter relationships with volunteers.
You will need a Full UK Driving Licence
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
As part of the team that works across UCB, the Corporate Services Assistant provides support to the HR team and Company Secretary, making this a stimulating and fascinating job! In this role you will be providing administrative assistance plus supporting staff wellbeing by conducting regular DSEs, updating PEEP plans, replenishing First Aid Boxes, etc., giving you the opportunity to interact with all the teams that comprise the UCB community.
We know that you will have strong administration and organisational skills and demonstrate how important attention to detail is. Your collaborative approach to working and the ability to prioritise a busy and diverse workload will be a must as part of these teams. Your great verbal and written communication skills will ensure that we serve our internal and external customers well, and you will need to demonstrate tact and diplomacy alongside accurate reporting.
Working 4 days per week, you will be based at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF. However, you will be required to travel to our Broadcast Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY on a regular basis
Closing date for applications: Tuesday 13th May 2025 - noon
Interviews: Friday 23rd May 2025
Salary: £19,320 - £20,580 per annum depending on skill and experience (Full time equivalent £24,150 - £25,725). Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
For an application form and job description please visit our website
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
Wonderseekers, the charity behind Winchester Science Centre, is seeking a senior leader to drive the charity’s financial strategy and operational effectiveness. As a key member of the Executive Team, the role will provide strategic oversight of financial operations, risk management, and key support services, ensuring the charity's long-term sustainability. The successful candidate will work closely with senior leadership and trustees to align financial and operational goals with the charity’s mission of engaging children with science to improve their lives and contribute to a sustainable future. This leadership position will also focus on the efficient delivery of essential support functions, ensuring compliance with governance, legal obligations, and safety standards, and fostering a culture of excellence across all areas.
This is an extraordinary opportunity to step into a pivotal leadership role at a charity with a powerful purpose and a solid financial foundation. Following a period of remarkable transformation, we are poised for even greater impact—investing in sustainability, expanding our reach, and enhancing our impact-driven science engagement experiences. If you’re passionate about leveraging financial leadership to create a better future for children and the planet, we’d love to hear from you.
Job details
Hours: 37.5 per week.
Work pattern: Usually Monday to Friday working during office hours with occasional weekends and out of hours work, however we do operate very flexibly.
Salary: Between £60,000-£70,000 per annum depending on experience (full-time)
Contract: Permanent
Line manager: CEO
Responsible for: Head of Finance, Head of Estates and Sustainability, Head of Digital Infrastructure
Holiday: 28 days per annum plus bank holidays (full-time). Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.
Location: Between both sites - Winchester Science Centre, Winchester, SO21 1HZ and Wonderseekers HQ, Eastleigh, SO50 9DE. Some remote working is possible however an onsite presence is required for most of the role.
Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, charity workers discount scheme, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.
Deadline: Monday 12th May 2025 9am
1st round interviews: 20th and 21st May 2025 at Winchester Science Centre
2nd round interviews: w/c 9th June
Please contact us if you’d like to arrange an informal chat or have any questions about the role before applying.
About our Charity
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.
Key Objectives
- Finance Leadership: Be the architect of and execute a strategic vision for the charity's financial growth and long-term sustainability, ensuring resilience in financial operations.
- Risk Management: Lead and drive the strategic management of risk within the Charity, fostering a culture of continuous improvement in risk practices.
- Health, Safety, and Safeguarding: Promote and ensure a culture of excellence in Health and Safety and Safeguarding practices, maintaining the highest standards across the charity
- Infrastructure Development: Champion the development and implementation of robust systems and infrastructure to enable the charity to fulfil its mission efficiently and effectively.
- Leadership: Lead the Charity Support Services team, ensuring seamless and proactive support for the organisation’s operations and strategic objectives.
Key Responsibilities
Executive leadership and strategic contribution
- Report directly to the CEO, providing regular updates on financial performance, risk management, and operational efficiency. Additionally, the CFRO will present detailed financial reports, risk assessments, and progress on strategic goals to the Board of Trustees, ensuring transparency and alignment with the charity's long-term objectives.
- As a key member of the Executive Team, actively contribute to the development and refinement of the charity’s overall strategy, aligning financial and risk management goals with broader charity objectives.
- Play a leading role in setting and delivering the goals and targets defined in the charity’s business plan, ensuring financial health and operational efficiency.
Financial strategy and governance
- Develop, implement, and continually refine the charity’s financial strategy, policies, and practices in alignment with best practices and the organisation’s overall strategic goals.
- Provide financial leadership and oversight, ensuring the charity’s financial health by managing the planning, budgeting, reporting, and monitoring processes.
- Manage and oversee the preparation of accurate, timely financial statements, budgets, and forecasts that support decision-making by the Executive Team and Board.
Risk management and mitigation
- Lead the development and implementation of an enterprise-wide risk management framework that identifies, assesses, and mitigates risks across all operations.
- Oversee regular risk assessments and report on risk management performance, ensuring that all areas of the organisation are proactively managing risks.
- Foster a culture of risk awareness across the charity, ensuring that risk management is embedded in all key decision-making processes.
Operational efficiency and support services
- Lead and drive the efficient delivery of essential charity support functions, including IT, facilities management, health and safety, and safeguarding, ensuring that they are effectively resourced and aligned with the charity’s strategic needs.
- Ensure these functions operate in a seamless and ‘invisible’ manner, enhancing the operational efficiency of the charity while supporting its mission delivery.
Compliance and regulatory oversight
- Ensure full compliance with charity governance, statutory reporting, and all relevant legal obligations, including charity law, tax regulations,, financial reporting standards and data protection. The postholder will also act as our Data Protection Officer.
- Ensure that the charity adheres to all relevant health and safety regulations, creating and maintaining a safe working environment for staff, volunteers, and visitors.
Leadership and team development
- Lead, manage, and inspire the Charity Support Services team, ensuring a high level of collaboration and providing the resources needed for effective performance.
- Champion a culture of continuous improvement, supporting the professional development of staff and encouraging innovative problem-solving.
Stakeholder management and reporting
- Engage with the Board of Trustees and external stakeholders on matters relating to financial performance and risk management.
- Provide regular reports to the Board, senior leadership, and key stakeholders on financial status, risk assessments, and performance against strategic goals.
Person Specification:
Education:
- Essential: A recognised accountancy qualification (preferably ACA, ACCA, CIMA or equivalent).
- Desirable: Management/leadership qualification or significant professional experience at a senior level in the charity sector.
Experience and knowledge:
Essential:
o A minimum of three years' experience in a senior management or leadership role.
o Proven track record of managing finance for a medium to large charity.
o Experience as a member of a Senior Management Team, contributing to strategic decision-making and organisational leadership.
o Expertise in financial management, including producing management accounts and monitoring cash flow for organisations with an annual turnover exceeding £2 million.
o Experience in business planning and long-term financial forecasting to support strategic goals.
o Strong experience in team management, including motivating staff and overseeing performance to drive high levels of engagement.
o Demonstrable experience of managing budgets, safeguarding processes, and risk management.
o Experience in the production and implementation of policies for example those related to finance, risk, health and safety, safeguarding and data protection within a charitable context.
Desirable:
o Familiarity with managing complex cash flow monitoring processes in a dynamic, mission-driven organisation.
Skills and Abilities:
Essential:
o Advanced IT skills, particularly in Excel, for financial analysis and reporting.
o Strong numeracy and attention to detail, ensuring accurate and high-quality outputs.
o Excellent time management and the ability to prioritise tasks to meet deadlines effectively.
o Outstanding verbal and written communication skills in English, with the ability to present complex financial and risk-related information clearly to both financial and non-financial stakeholders.
o Proven ability to work collaboratively as part of a team, with a hands-on and proactive approach.
o Personal integrity, intellectual agility, and the capacity to influence stakeholders at all levels within the organisation.
o Strong interpersonal skills with the ability to build trusting relationships across diverse teams and external partners.
o A professional, flexible, and resilient approach, maintaining composure in high-pressure environments.
Desirable:
o Ability to work effectively in a customer-facing organisation, ensuring financial and risk practices align with service delivery.
o Energetic, self-starting, and results-driven with a focus on continuous improvement and organisational impact.
o A positive and collaborative attitude towards contributing to a team culture that supports the charity’s mission.
The post-holder will be required to undergo an enhanced DBS check.
Interview Process:
We look forward to getting to know you through our friendly and welcoming interview process. The interview is likely to include a pre-interview task and questions from our panel. Interview questions will be circulated in advance.
We can’t wait to hear from you! Please contact us if you’d like to arrange an informal chat, or have any questions about the role before applying.
Ready to Apply?
When you are ready to apply, please submit your application through our recruitment portal.
You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.
Need information in a different format or would like to apply in an alternative way? Just get in touch via our website.
No recruitment agencies, thank you.
To create a more equitable world where all children treasure science and are equipped and empowered to improve lives and protect and heal our planet.

The client requests no contact from agencies or media sales.
Grade: 1- Senior Leadership Team/Senior Specialist
Contract type: Permanent
Hours: Full time. 37.5 hours/week.
Responsible to: Deputy Director of Fundraising
Direct reports: Community & Events Manager, Retention Manager, Acquisition Manager, Legacy Marketing Manager, International Relationship Manager.
Location: HQ in Truro, Cornwall (Hybrid) or Remote (UK only)
Travel: Required to attend donor or team conferences/meetings up to 4 times a year. Travel to HQ in Truro, Cornwall, approx. 4 x per year.
Main role and responsibilities
As the driving force behind our UK public fundraising and international giving network— including our 13 incredible ShelterBox affiliates — this role represents a unique opportunity to shape and elevate our fundraising strategy. It's about inspiring leadership, strategic innovation, and maximising every opportunity to grow support for our work.
ShelterBox is entering an exciting phase of public fundraising investment. As we focus on improving our audience focus and scaling our evergreen acquisition, we need an agile, learning focused leader to head up this successful team. As Head of Supporter Engagement, you will lead the development and execution of our fundraising strategy across key disciplines, including Individual Giving (Retention and Acquisition), Legacies, Community Fundraising, and International Giving.
Through an audience-first mindset, optimised supporter journeys, and high-performing, integrated campaigns, you will drive growth in sustainable, unrestricted income. In moments of major disaster, you’ll maximise giving, ensuring our lifesaving aid gets to where it needs to be.
Reporting to the Deputy Director of Fundraising, this leadership role is pivotal to our success. You’ll be a key member of the ShelterBox senior leadership team, contributing not just to the FundComms directorate but to the wider organisation. With an innovative and collaborative mindset, and the ability to cultivate strong stakeholder relationships, you’ll unlock new opportunities and help take our impact to the next level.
Who are we looking for?
We need an inspiring leader with a proven track record in public fundraising. Someone who will thrive when shaping strategy, and who can collaborate to create brilliance and empower your teams to innovate.You will cultivate a high performing team through a period of change as we test and learn our way into a multi-channel multi-product portfolio, driven by a lifetime value methodology. Vitally, you will think as much of our donors as we do.
If you are a self-starter who thrives in a fast-paced environment, managing multiple deadlines while working closely with colleagues to achieve transformative outcomes, this is your chance to make a significant impact. Experience in a public fundraising leadership role within the charity sector is essential, along with a deep understanding of contemporary fundraising trends and how to apply them effectively.
Join an ambitious, supportive team dedicated to ensuring that no one goes without shelter after disaster.
Duties will include but not be limited to:
- Develop and implement an ambitious public fundraising strategy for UK audiences and lead our international giving strategy, in line with ShelterBox’s overarching objectives.
· Know your audience and your market. Drive income growth, retention, and acquisition through compelling campaigns and exceptional supporter journeys.
· Ensure a diverse and impactful portfolio of fundraising products, fostering innovation and optimisation.
· Oversee the rollout and optimisation of our Gifts in Wills strategy, embedding legacy giving as a fundamental part of our fundraising culture.
· Work collaboratively with the Digital Team to maximise digital channels for supporter engagement and acquisition, and scaling evergreen digital ad campaigns to boost income.
· Lead major disaster public fundraising appeals.
· Strengthen engagement and growth across our global affiliate network, and help shape the future of international giving.
· Work with the Community & Events Team to enhance our relationship-driven approach, building inspiring supporter journeys and compelling propositions, and maximising our work across Rotary Clubs and Districts.
· Partner with the Head of Fundraising Operations to identify system improvements that enhance our audience understanding to drive income growth and supporter experience.
· Use data and insights to drive strategic decision-making and performance optimisation.
· Work closely with the Head of Philanthropy & Partnerships to identify opportunities to collaborate and to feed a pipeline of high-level support.
· Lead and inspire a talented team, setting clear objectives and fostering a culture of excellence.
· Manage financial processes, budgeting, and reporting with precision and accountability.
· Represent ShelterBox as required and always work in line with our aims and values.
· Adapt to major disaster situations, occasionally working evenings and weekends at short notice.
· Other duties as may be assigned by your line management.
Interviews are due to commence from 14th May on Teams.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHY WORK FOR US?
At the BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a medium sized charitable organization (income £1,000,000+) with big ambitions, and we work closely together to make an impact.
You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of the BPNA team, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.
ABOUT THE ROLE
You will be responsible for the financial management and reporting of the organisation. You will
also lead on the charity’s year-end accounts ensuring that financial statements are prepared in line with the latest SORP requirements, and liaising directly with the organisation's external auditors.
The main purpose of this role is to:
- Manage the accounts department to run efficiently and effectively.
- Ensure sales and purchase ledgers are accurate and up to date, other income is recorded accurately, profit and loss reports provided monthly and management reports are provided quarterly and end-of-year is completed on time.
- Manage banking arrangements to make supplier payments, collect income through direct debits and online payment gateway.
Candidates must have the Right To Work in the UK
Please note since job post there has been a update on the salary pay linked to 3% inflation increase. More details can be given at interview.
£45,829 per year full time equivalent. Pro rata between £14,798 & £19,731. Annual increment increases are subject to satisfactory performance.
Email your CV and a separate cover letter about why you are suitable for the role.
The cover letter should be no more than 2 A4 size pages.
Closing date: Friday 9 May 2025
We will request interviews to be held at our Bolton office on Tuesday 20 May 2025 if suitable candidates apply.
Please do clearly inform us if for some reason you can’t make that date.
To create a world where every child and young person with a neurological condition can access the care and support they
The client requests no contact from agencies or media sales.
Internews is an international non-profit organisation whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect and the means to make their voices heard.
Internews provides communities the resources to produce local news and information with integrity and independence. With global expertise and reach, Internews trains both media professionals and citizen journalists, introduces innovative media solutions, increases coverage of vital issues and helps establish policies needed for open access to information.
Internews programmes create platforms for dialogue and enable informed debate, which bring about social and economic progress. Internews’ commitment to research and evaluation creates effective and sustainable programs, even in the most challenging environments.
Internews operates internationally, with administrative centres in California, Washington DC, and London, as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews has worked in more than 100 countries, and currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
About the role
The P&C Administrative Assistant will be based in our London office (two days a week), sharing time between general HR administrative and general office support duties. The role will support the People & Culture function on general HR and administrative tasks.
Roles and Responsibilities
Human Resources
- Monitoring shared P&C inbox, addressing enquires in a timely manner.
- Collecting and maintaining various HR trackers and databases.
- Providing administrative support for the recruitment process, posting job adverts, contacting candidates, scheduling job interviews and collecting recruitment related documentation.
- Assisting in the new joiner induction and on-boarding processes.
- Updating and maintaining staff records.
- Ensuring data is stored in line with principles of GDPR.
- Completing pre-employment checks, including reference, right to work, and vetting checks.
- Supporting the probationary process for new joiners (including scheduling meeting, distributing relevant documentation and collecting completed forms and feedback.
- Performs other related duties as assigned
- General Administration:
- As part of onboarding, facilitate the induction process for new joiners in the London office, including:
- Issuing access passes
- Coordinating with the TSS team on new joiner equipment
- Facilitate the DSE assessment process
- Act as a Health & Safety Officer and Fire Safety Officer for the London Office.
- Any other duties of an administrative nature
Person Specification
Essential
- Degree or equivalent work experience
- Excellent verbal and written communication skills
- Knowledge of basic principles of GDPR
- Methodical, accurate and organized with a keen eye for detail
- Proven ability to successfully communicate and mediate with both management and staff
- Good understanding of Microsoft Windows including MS Word, Excel and Outlook
- Good communication and interpersonal skills
Desirable
- Experience of using Microsoft Applications
- Experience of using Human Resources Information Systems
- Experience of working in an International NGO
- Proficiency in additional language would be advantageous
- Proven ability to successfully operate in multi-cultural environments
Recruitment Timeline:
Closing date for applications: Wednesday, 14 May 2025
Candidates must submit a CV highlighting relevant experience. The successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.
The above noted job description is not intended to describe, in detail, all the tasks that may be assigned but rather to give the job holder a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the United Kingdom and therefore a successful applicant must obtain the Right to Work in the UK in order to commence their employment
Director of Partnerships and Engagement
We are looking for someone brilliant to join the senior leadership team as the Director of Partnerships and Engagement and lead on continuing to strengthen relationships as the Network grows.
Join a values-based organisation: passionate about young people and ambitious with the drive to create impact.
The role is perfect for someone who thrives in a fast-paced environment and who loves working with others to build momentum and collaboration.
The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Director of Partnerships and Engagement
Location: Hybrid (two days a week in either the Bolton or London offices (based in White City) combined with home-working and travel across the Youth Zone Network as required)
Salary: £75,000 - £80,000
Contract: Permanent
Hours: Full-time, 37.5 hours per week (flexible working available)
Benefits: Agile working with flexibility in working hours; 25 days annual leave (calculated pro-rata) rising to a maximum of 30 days; birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: 9am, Monday 12 May 2025
First stage interviews (in-person): Monday 19 May 2025
Second stage interviews (in-person): Tuesday 3 June 2025
There will also be a short, values-based phone interview around the second stage.
About the Role
A crucial role in the Network, you will need excellent communication skills to hold honest and respectful relationships with Youth Zone CEOs, senior leaders, Chairs and Trustees across the country. You will be as comfortable challenging Youth Zones as a ‘critical friend’ as you are being creative, bringing fresh ideas and encouraging innovation to support changing priorities across the Network.
An experienced line manager, you will motivate and lead a multi-disciplinary team to be high performing in their support of Youth Zones, ensuring the focus is always to build capability in the Network. And, you will be supporting Youth Zones in achieving their own ambitions and targets for young people’s engagement, aligned with the collective aspirations in our Network DNA. This will include more effective ways to increase engagement with under-represented groups of young people, such as girls and young women.
About You
You will have experience of holding highly effective relationships with Boards, CEOs and senior leadership teams, with the ability to influence to achieve shared commitment and direction.
You will also have experience of:
• Managing multiple work streams/projects at one time and meet various, demanding deadlines
• Effective, multi-disciplinary team management
• Working strategically to maximise engagement and drive high performance
• Safeguarding, volunteering, systems and/or impact measurement
• Working at Board level and an understanding of excellent charity governance
To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. We train the amazing people that run them and offer continuing support to Youth Zones nationwide through a national network of independent youth charities.
You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Engagement, Impact and Engagement, Community Engagement, Supporter Engagement, Director of Engagement, Director of Impact and Engagement, Director of Community Engagement, Director of Supporter Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation. #INDNFP