Operations jobs

About the Role

We have a fantastic opportunity for a Finance Business Partner to join our Finance Team based at our Head Office in Abbots Leigh.

Reporting to the Finance Director, this is a key role providing financial insight, analysis and advice to support informed decision-making and drive financial performance across both Freeways and Freeways Trust.

A key part of the role is the preparation of accurate and timely monthly management accounts and analysis for both charities, ensuring the information produced is clear, insightful and supports effective financial management and reporting. You will lead in the financial planning, monitoring and performance reporting for Freeways Trust.

You will also support the Finance Director with strategic financial planning, long-term forecasting and the development of the financial and strategic estates plan for both organisations. Working in a strong, collaborative relationship with the Finance Operations Manager, you’ll help ensure the integrity of financial reporting and the alignment between operational finance and business planning.

In this role, you will:

 

· produce accurate, timely and insightful monthly management accounts and reports for both Freeways and Freeways Trust

· lead the financial planning, monitoring and reporting for Freeways Trust, including reporting at Board level

· support the Finance Director in developing long-term financial and strategic estate plans for both charities

· partner with senior managers and budget holders to provide expert financial analysis and advice

· work closely with the Finance Operations Manager to maintain strong controls and alignment across financial systems and processes

· coach and support non-financial managers to strengthen their financial understanding and decision-making

· oversee payroll activity and ensure compliance with internal controls

· identify and lead improvements to financial reporting and planning processes

· deputise for the Finance Director when required

About You

You will be a qualified accountant (ACCA, CIMA, ACA or CIPFA) with at least three years post-qualification experience, or able to demonstrate equivalent experience at a similar level. You will have excellent analytical and communication skills, a proactive approach and the ability to influence decisions through sound financial insight.

You will also have:

· Proven experience in preparing management accounts and financial reports

· Strong knowledge of budgeting, forecasting and performance monitoring

· Excellent analytical and problem-solving skills

· The ability to build strong working relationships across all levels

· Advanced Excel skills and experience in using accounting systems such as Access Financials or Dimensions

· Experience of working in the charity or public sector (desirable)

· A collaborative approach and a focus on continuous improvement

Benefits in return, you will receive:

· 35 days annual leave entitlement (including public holidays) pro-rata

· Excellent induction and training

· Company sick pay

· Company pension scheme

· Life assurance cover

· Family friendly/work-life balance policies

· Free DBS check every 3 years

· Occupational health provision

· Access to our  Employee Assistance Programme

· Access to a range of discounts through the Blue Light Card scheme

 

About Us

Freeways is a charity which has been in operation since 1987 and employs approximately 300 staff. We run a number of residential (care) homes, supported living flats and community support across Bristol, Bath and North East Somerset, South Gloucestershire and North Somerset supporting adults with learning disabilities. Our Head Office in Abbots Leigh is co-located with a day centre and hydrotherapy pool. The aim of our services is to support people to become as independent as possible by helping them make choices, learn new skills and make links with their local community. 

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adults Barred List check. 

Unfortunately Freeways is unable to sponsor employment of international workers.  You will be required to provide evidence of your right to work in the UK.

Are you passionate about supporting children and families in the early years? Do you combine excellent people skills with a sharp eye for detail and a talent for writing? Do you want to use your skills that will help drive change and positively impact the lives of children? If so, we’d love to hear from you. 

Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham (HSWKCHF) is a highly regarded local charity, committed to giving children the best possible start in life. We’re looking for a kind, capable and proactive individual to join our dynamic and supportive team as Co-Deputy Manager (Operations & Fundraising). 

This is a 12-month role (with potential for being permanent, subject to funding), full time or 4 days a week, offering a unique opportunity to make a meaningful impact while developing your career in the not-for-profit sector. 

About the Role 

As Co-Deputy Manager, you’ll play a key role in shaping and sustaining our services. You’ll lead on operational delivery, contribute to strategic planning, and take the lead on fundraising, communications and volunteers. Your writing skills will be essential in crafting compelling funding bids and reports, and your organisational flair will help us run smoothly and effectively. 

We’re looking for someone who: 

• Is highly organised, with the ability to manage competing priorities and meet deadlines. 

• Has experience in fundraising, including developing and implementing strategies. 

• Can write clear, persuasive reports and grant applications. 

• Understands the significant contribution of volunteers.

• Is flexible, collaborative, and committed to our mission. 

What We Offer 

• A genuinely rewarding and positive work environment. 

• A supportive team that values your ideas and encourages personal and professional growth. 

• Flexible working arrangements, including at least one day of homeworking after probation. 

• Ongoing training and development opportunities. 

We warmly welcome applications from people of all backgrounds. HSWKCHF is committed to equality, diversity, and safeguarding the welfare of children and adults. 

For full details, please see the attached job description and person specification. 

Our partner, an established UK charity with a focus on fighting poverty by transforming access to health care services in lower- and middle-income countries in Africa seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

Finance
•Maintain a strong control environment, ensuring accounting records are complete and accurate.
Financial accounting
•Prepare annual statutory accounts in accordance with SORP 2015.
•Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
•Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting
•Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
•Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
•Prepare the annual organisational budget and mid-year reforecast.
•Improve existing budget templates to enable straightforward and transparent budgeting for donors.
Support to country offices
•Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
•Support country office teams in fulfilling any reporting and financial compliance requirements.
•Conduct internal process reviews (internal audits) of country offices where required.
•Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
•Ensure asset registers are maintained appropriately.

Administration
•Support staff in conducting procurement in line with our procurement policy.
•Assist with preparation for quarterly Board meetings.
•Support office management tasks.

Other
Review and develop existing policies and procedures (e.g. the Finance Manual).

Make your mark leading IT innovation and governance at the heart of a global foundation.

Are you passionate about creating secure, efficient, and forward-thinking digital systems that empower people to do their best work?

Do you thrive on balancing strategy with hands-on delivery?

This is a pivotal role where you’ll shape the future of this charity’s technology environment, ensuring all infrastructure, tools, and governance frameworks enable collaboration, innovation, and impact across the global team.

Head of IT Operations & Governance
Location: A short walk to London Bridge - Mostly remote working
Contract: Full-time, permanent
Salary: £80,000 - £100,000 per annum
Reports to: Director of People and Culture

What you’ll be doing
As Head of IT Operations & Governance, you will:
• Lead the day-to-day delivery of charities IT operations,ensuring systems are secure, resilient, and fit for purpose.
• Drive the adoption of Microsoft 365 and SharePoint Online, optimising collaboration, productivity, and digital governance.
• Oversee network and cloud infrastructure, working with external partners to ensure performance, reliability, and continuity.
• Build and embed cybersecurity and data protection frameworks that safeguard people, information, and systems.
• Develop and implement IT governance policies, risk assessments, and compliance processes aligned with ISO and NCSC principles.
• Act as the key liaison for outsourced support providers, ensuring user-centric service delivery and excellent staff experience.
• Champion digital literacy, inclusion, and continuous improvement across the organisation.

What you’ll bring
You’ll combine deep technical expertise with strategic leadership and have:
• Strong experience in IT governance, enterprise architecture, and cybersecurity.
• Advanced knowledge of the Microsoft 365 ecosystem and SharePoint Online.
• A track record of successfully managing outsourced IT services and vendors.
• Demonstrated ability to embed governance and compliance into technology operations.
• Excellent communication skills, with the ability to build trust and influence across diverse teams.
• A collaborative mindset and commitment to inclusive, culturally responsive working.

Ready to lead change?
Don’t delay — apply today to become this Head of IT Operations & Governance through TPP Recruitment by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Head of IT Operations & Governance

About the Organisation

NFP People are recruiting on behalf of a highly respected international philanthropic foundation that uses the law as a tool to combat climate change and drive environmental and social justice. This not-for-profit organisation partners with leading legal experts and changemakers to create systemic, sustainable impact.

Operating across multiple time zones and jurisdictions, the foundation’s work depends on a secure, resilient, and trusted technology environment that enables seamless collaboration and protects sensitive data at every level.

The Role

We’re looking for an exceptional Head of IT Operations & Governance to oversee and advance the organisation’s technology infrastructure, governance, and information security.

This is a strategic and hands-on leadership position, ensuring the foundation’s systems are secure, efficient, and scalable to support its expanding global mission. You’ll manage outsourced providers, optimise cloud and Microsoft 365 systems, and ensure the organisation maintains exemplary standards in cybersecurity, compliance, and data protection.

Confidentiality, integrity, and discretion are paramount. The ideal candidate will have a deep understanding of the pressures surrounding technology management in a global, fast-moving, and high-stakes environment balancing operational delivery with the need for strategic foresight and resilience.

Key Responsibilities

• Lead the development and implementation of a secure, scalable IT environment aligned with organisational goals.
• Oversee the governance, risk, and compliance framework, embedding data protection and cybersecurity best practices.
• Drive strategic initiatives including Microsoft 365 and SharePoint adoption, digital process improvement, and infrastructure modernisation.
• Manage third-party service providers and ensure high-quality, responsive IT support.
• Establish strong monitoring, reporting, and audit mechanisms to maintain readiness and accountability.
• Foster digital confidence across teams through user training, guidance, and knowledge-sharing.
• Act as the senior point of contact for IT risk management, business continuity, and emerging technology trends.

About You

You are a trusted, discreet, and strategic technology professional with a track record of delivering secure, high-performing IT operations in complex organisations. You bring strong governance, risk management, and stakeholder engagement skills, combined with the ability to lead confidently in sensitive and global contexts.

Essential skills and experience:

• Senior-level experience in IT operations, governance, or systems management.
• Deep expertise in Microsoft 365 and SharePoint environments.
• Proven track record in cybersecurity, data protection, and compliance frameworks.
• Experience managing outsourced service providers and large-scale technology projects.
• Strong strategic and analytical skills, with sound judgment and discretion.
• Excellent communication and stakeholder management across international teams.

Desirable:

• Senior experience in the not-for-profit or philanthropic sector.
• Experience in a global organisation, understanding diverse operational contexts and technology pressures worldwide.

Working Arrangements

• This is a hybrid position, requiring at least 2 days per week onsite at either the Central London or Amsterdam office.
• The post is full-time and permanent; however, a 4-day working week will be considered. 
• Salary Range: £80,000 - £100,000 per annum

To discuss this role in more detail please contact Hannah at NFP People.

Role Purpose:

We are looking for an organised and proactive professional who is comfortable working across finance and operations, including HR and compliance. You will combine attention to detail with a collaborative approach to support smooth and efficient operations.

You will play a key role in day-to-day activities related to finance, HR, IT, compliance, office and other operational activities, supporting the CFOO to ensure company policies and processes are adhered to efficiently and effectively.

About Social and Sustainable Capital (SASC)

SASC is an ambitious social investment fund manager providing flexible finance to inspiring social sector organisations that support communities and improve people’s lives. Our investment approach puts social impact at the heart of everything we do: we are committed to developing creative solutions that will enable organisations to grow and continue delivering scalable and sustainable solutions to social issues. Established in 2014, we have committed more than £170m of capital as loans to non-profit organisations across the UK. We work with organisations that are tackling entrenched social issues such as poverty, homelessness, social isolation and unemployment.

 Key Responsibilities:

General

• Act as the main liaison for a number of SASC’s outsourced supplier relationships – finance, compliance, company benefits, tax, company secretarial and HR, IT support.
• Manage the day-to-day use of financial and HR systems and apps, such as those to process staff expenses, and ensure that they are used as intended.
• Ensure adherence to the company procedures and controls, and suggest improvement where appropriate.

Finance

• Review monthly payroll / pensions data elements.
• Review and authorise third-party expenditure.
• Coordinate company secretarial activities, including company filings.
• Coordinate and review statutory accounts production for SASC’s various micro-entities.
• Coordinate the annual audits for both SASC, its affiliate charity (SASC Trust) and its various funds.
• Coordinate annual insurance renewal processes.
• Coordinate investor drawdowns and distributions for SASC’s funds.
• Assist with annual budget / business plan as required.

HR

• Maintain HR system records, such as training records and certificates.
• Assist with staff benefits administration.
• Assist with policies and procedures updates.
• Support onboarding and offboarding processes.

Compliance

• Review compliance data and collate information for quarterly FCA regulatory filings.
• Coordinate the provision of information as part of periodic compliance monitoring.

IT/Office Management

• Responsible for maintaining the IT equipment register (incl. laptops and mobiles) and ensuring the smooth onboarding of joiners and offboarding of leavers in relation to IT matters.
• Oversee general office duties for the London office (e.g. office supplies).
• Provide ad-hoc assistance to the CFOO as required.

Skills and Experience:

• Previous experience in a role at a similar level.
• Strong Excel and IT skills.
• Willing to work flexibly and fluidly, can take instructions and can also work independently.
• Analytical in approach, able to quickly gain an understanding of complex work and confident in seeking clarification when needed
• Excellent time management and ability to work on multiple projects effectively.
• Organised, attention to detail and able to work to high standards.
• Proactive, hardworking and a team player.
• Strong interpersonal skills, communicating professionally and confidently with outsourced suppliers and team members.
• Ability to work in a team environment, remaining flexible and willing to accept new challenges in a changing environment.

Desirable but not essential

• Part-qualified accountant.
• Exposure to accounting systems (e.g. Xero) would be beneficial to support reviews, although full bookkeeping responsibilities sit with external providers.
• Understanding of how funds and their structures operate.

Location: Hybrid, London 2 days/week minimum in the office

Reporting To: CFOO

Contract: Perm 3 days/week 0.6FTE

Salary: £30,000-£40,000

Date Closes: Thursday 30th October

How to Apply

Please apply with your CV and covering letter explaining how you meet the person specification and why you think you would be the right person to join our team – see below.

As an innovative social investment fund manager with an open and transparent work culture, SASC believe we are stronger and most effective with a diverse team. People from all underrepresented backgrounds are strongly encouraged to apply.

We are looking for a proactive, flexible team player to join our small team to make a big difference in the not-for-profit sector. If you have a passion for managing and improving day to day operational activities, as well as supporting some internal and external communications, enabling our team to focus on what they’re good at - challenging the arms trade and grand corruption - then we’d love to hear from you.

Company Overview

Shadow World Investigations is a not-for-profit organisation that investigates state capture, corporate wrongdoing and militarism, with a focus on the global arms trade. Our groundbreaking investigations highlight the blurred lines between business and state, and demonstrate how these sites of power operate above the law and in sole pursuit of furthering their own interests. We focus on building capacity and strengthening movements, and advocating for real, systemic change. Ultimately we aim to inform and empower the public to apply the necessary pressure needed to democratise and transform our political and economic systems.

THE JOB:

Key Responsibilities

• Handling day to day administrative tasks for our busy Executive Director including scheduling, diary management, travel, fielding and responding to enquiries, meeting minutes and follow up;

• External Partner Communications such as follow up with media partners, contributors or expert reviewers and more;

• Supporting Internal Communications and Ways of Working;

• Working with Director of Projects & Planning to ensure the smooth running of the office including IT, HR, Governance etc;

• Assisting with fundraising admin such as tracking deliverables, reporting requirements and deadlines.

• You may, from time to time, be asked by colleagues to take on different or additional duties that you can reasonably perform in line with your skills and experience.

Requirements

• At least 2 years of experience in a role that demonstrates the required skills

• Strong organisational and administrative skills 

• High attention to detail and accuracy

• Good interpersonal skills and a team-player

• Proactive, eager to learn, and willing to take on varied tasks

• Professional, reliable, and solutions focused

• Comfortable working under pressure with multiple managers

• Ability to meet deadlines, monitor workflow and prioritise tasks

• Demonstrates initiative while respecting the boundaries of the role

• Discretion - the ability to work in confidence on sensitive matters 

• Proficiency with Microsoft Excel, Google Workspace, Wordpress (desirable) and social media platforms

• Bachelor’s degree or equivalent professional experience

We don’t require you to be an expert on the arms trade or state capture to succeed in this role. We are looking for candidates who can demonstrate strong organisational, interpersonal skills and an interest in the practical running of a small but dedicated organisation. With this in mind, our ideal candidate for this role would also be committed to justice, and would share our perspective that the barriers we face in the pursuit of justice have systemic roots, and that to tackle them we need to democratise and transform our political and economic systems.

What We Offer

• Competitive salary and benefits including cycle-to-work scheme, 30 days annual leave and office closure between Christmas and New Year

• Opportunities for development including mentorship and training

• Supportive and inclusive work environment

• Hybrid position with flexible working hours, being in central London office expected 2 days a week. Occasional evenings, weekends and travel with generous time off in lieu offered

Programmes/Operations Manager – Music Education Charity

Location: York
Salary: £37,842
Hours: Full time (would consider 4 days per week)
Contract: Permanent Now Hiring: Programmes & Operations Maestro!

Do you believe in the power of music to transform young lives? Can you keep a dozen plates spinning and still whistle a tune? We’re on the lookout for a brilliant Programmes/Operations Manager to orchestrate the smooth running of our school music activities across Yorkshire and the North East.

This is no ordinary desk job—you’ll be part conductor, part problem-solver, part people-whisperer. If you thrive on variety, love building partnerships, and want to see young people light up through music, then step into the spotlight!

What you’ll be doing (your set list):

• Leading the delivery of our School Music Programme across multiple schools and regions.
• Managing our delivery partner (Sing Education) with the poise of a true collaborator.
• Striking up brilliant relationships with schools and stakeholders.
• Keeping the programme in tune—monitoring performance, reporting outcomes, and ensuring safeguarding is pitch-perfect.
• Overseeing contracts and compliance like a seasoned stage manager.

Who you are (your greatest hits):

• Experienced in running educational or arts programmes, including staff and contract management.
• A natural organiser and communicator who can lead with confidence.
• Comfortable juggling budgets, schedules, and a to-do list longer than a symphony.
• Passionate about music education and the difference it makes for young people.

Encore (why join us?):

• Be part of a team that genuinely changes lives through music.
• Work in a role where no two days are the same.
• Bring your leadership skills to a programme that’s growing, ambitious, and full of heart.

If this sounds like music to your ears, we’d love to hear from you. Apply now and help us keep the beat going for schools and young people across Yorkshire and the North East!

REF-224 379

A growing £1million turnover charity dedicated to the health and wellbeing of children and adults through the healing power of music have newly created a Head of Finance and Operations role. This role will drive organisational impact with a values driven approach towards financial strategy, resource optimisation, and operational excellence.

As part of the Senior Leadership Team (SLT), the Head of Finance and Operations provides a pivotal role in the strategic and operational leadership across the core support functions of the charity. Through sound management of resources, risk, people, systems and data, this role ensures robust governance, financial sustainability, regulatory compliance and organisational effectiveness enabling the charity to achieve its mission.

The core support functions of the charity include Finance, HR, technology and data, health and safety, and governance.

Salary: £60,000 per annum (this will be pro-rata'd for 30hours per week)

Benefits Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 6%, Death in Service benefits, access to an Employee Assistance Programme, and the opportunity for flexible working.

Contract: Part time 30 hours per week, Permanent

Location: Remote based role with an occasional travel to London, we encourage applicants from across the UK.

Main Duties and Responsibilities:

• As a member of the SLT, actively contribute to the development and delivery of the charity's strategic plan, leading on the organisational planning and performance for operational areas.
• Work with the CEO to ensure the Board fulfils its legal, regulatory, and financial responsibilities with effective controls through various Board meetings and sub-committees.
• Lead on the risk management for the charity, working with the Board and SLT to identify, record and mitigate risk.
• Act as the Data Protection Officer for the charity
• Lead, manage and develop the Finance Manager to oversee day to day financial operations and controls.
• Lead, manage and develop the Operations Manager to oversee day-to-day management of the charity's core support functions.

• Develop, lead and implement the financial strategy to ensure long-term financial sustainability. whilst managing cashflow, reserves and investments in line with the relevant policies.
• Lead on financial planning, budgeting, forecasting and reporting providing analysis to the CEO, SLT, Board and budget holders to support decision-making.
• Prepare and complete annual accounts and statutory returns ensuring compliance with charity finance regulations, managing relationships with auditors and financial institutions.

• Working with external providers, and advisors, lead on people strategy, including recruitment, retention, performance and people development.
• Ensure legal compliance with employment law and best practice HR policies.
• Promote an inclusive and supportive organisational culture, collaborating with other SLT colleagues to embed the actions on the charity's Equality, Diversity, Inclusion and Accessibility (EDIA), leadership development and culture change strategic plans.

• Working with external provider and advisors, oversee IT infrastructure, cyber security and responsibility for the organisation's data protection compliance (including GDPR).

• Oversee organisational health and safety strategy, compliance and training.

• Deputise for the Chief Executive in their absence as required
• Act with integrity and maintain the highest professional standards at all times.
• Carry out other duties as necessary to meet the needs of the organisation.

Candidates applying for this role must have the following skills and experience:

• CCAB recognised qualifications (ACA, ACCA, CIMA, CIPFA)
• Proven senior leadership experience in the charity or not for profit sector.
• Demonstrable experience of working with Boards and Trustees, experience in HR, governance, and compliance at a strategic level.
• Strong financial acumen and experience of preparing annual accounts, budgets, management accounts and financial reports.
• Proven track record of identification and management of risk.
• Knowledge of charity finance and reporting
• Knowledge of charity law, risk management and regulatory frameworks.
• Strong understanding of digital tools, systems and data governance.
• Excellent communication skills with the ability to translate financial and performance information into accessible management information
• Demonstrable understanding of strategies for embedding change into ways of working.
• Excellent stakeholder management skills.
• Strategic thinker with the ability to focus, align, and deliver, on operational duties.

This role will be closing on 3^rd November, 2025 and candidates shortlisted will be required to answer three questions which will form as part of shortlisting by the client.

First interview on 11^th or 12^th November, 2025

Second stage interview on 17^th November, 2025

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION

This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.

Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.

This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.

You will be a key member of the charity's Extended Leadership team

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.

• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours

Stakeholder Management

• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.

Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.

Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.

Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.

Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance

General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.

Essential Criteria 

Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging

Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.

Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.

Interview date: week commencing 10 November 2025

Hybrid with regular travel across Scotland, Northern Ireland and occasionally beyond.

Status:       Permanent

Salary:       Band 8b, £65,241 - £75,441, per annum, dependent on experience, plus 5% Scotland Fringe Allowance (if based in Scotland)

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

To provide the highest quality strategic and operational leadership of Combat Stress in Scotland and Northern Ireland. The post holder will be the senior manager responsible for representing and promoting Combat Stress across both regions, building positive and productive relationships with statutory and third sector colleagues.

The Head of Services will be an experienced and forward thinking registered health or social care professional providing inclusive, compassionate and inspirational leadership.

The role will be accountable for:
• Supporting strategic alignment with all national initiatives.
• Meeting and ideally exceeding requirements of each Regulatory Body.
• Ensuring the highest quality performance in all areas of service activity.
• Nurturing a culture of continuous improvement, active learning and development.
• Informing and improving collaborative service design and delivery.
• Ensuring high levels of co-production.

The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including:
• budget management.
• recruitment and retention.
• performance and quality improvement.
• line management and supervision of staff.

You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.

This role is subject to a PVG/Access NI check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays.

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Plus many more.

The Vacancy

Are you an experienced estates and facilities professional ready to shape the future of a global property portfolio? The ITF is seeking a Head of Properties to lead the strategic management, development, and optimisation of our London headquarters and wider international estate.

About the Role

As Head of Properties, you will oversee all aspects of property and facilities management, ensuring that ITF’s offices and residential properties are safe, compliant, efficient, and aligned with organisational goals.

You will lead the London-based Properties team, manage contracts and suppliers, oversee budgets, and drive sustainability across the estate. This role requires a balance of strategic vision, operational leadership, and hands-on management.

Reporting to the Director of Operations and working closely with senior leadership and regional colleagues, you’ll play a pivotal role in developing a long-term property strategy and maintaining professional, sustainable, and fit-for-purpose workspaces across the organisation.

Key responsibilities include:

Global Property Portfolio: Develop and implement a long-term property and estates strategy. Oversee the management, maintenance, and strategic planning of ITF’s global properties.

Health & Safety: Ensure all facilities meet health, safety, and legal requirements. Develop and maintain relevant policies, procedures, and documentation to ensure full legal compliance with applicable national legislation.

Fixed Assets: Establish and manage the organisation’s Fixed Asset Policy and purchase order processes.

Management: Manage property budgets, contracts, and procurement processes.

Leadership: Manage and develop the London-based Properties team, ensuring effective service delivery across facilities, security, and front-of-house operations.

Sustainability: Promote energy efficiency and environmentally responsible building management practices.

About You

You’re an accomplished estates or facilities professional with a proven record of managing complex property portfolios. You’ll bring both technical knowledge and strong leadership skills, with a proactive approach to problem-solving and a commitment to operational excellence.

To be successful in this role, you will have:

• Proven property management:  Substantial experience managing a multi-site or global property portfolio, including facilities management and residential properties as well as experience in generating income from conference suite or facilities hire.
• Expert knowledge of UK legislation and sustainability practices: In-depth knowledge and practical experience applying UK property compliance, health, and safety law.
• Financial and procurement management skills: Experience in line management, contract negotiation, budget management and financial reporting and working with external contractors or service providers.
• Exceptional communication skills: Fluency in English is essential, with the ability to report clearly to Directors and collaborate effectively with colleagues at all levels. Advanced Microsoft 365 skills including analysing information and reporting.

Why Join Us?

This is an exciting opportunity to play a key role in shaping the future of ITF’s global estate. You’ll work within a values-driven international organisation, leading a team that ensures our workplaces are safe, efficient, and sustainable for staff around the world.

We are recruiting for a IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: IDVA

Location: Hertfordshire
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 11 November 2025

Interview date: 18 November 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.