Operations leader jobs in england, london
The role of the People Partner is to work in partnership with directors and their managers, supporting and influencing the delivery of People Team services (including employees and volunteers), particularly in relation to people management. You will provide HR coaching and consulting that delivers People and Culture best practice and commercially focused HR/People advice.
You will proactively support leaders and managers to develop forward planning and good management practice with a focus on increased staff engagement and good performance from all staff. The People Partners will be expected to drive initiatives that not only attract top talent but also foster a culture where employees feel valued, engaged, and inspired by our unique Employee Value Proposition (EVP).
You will also help raise knowledge, capabilities and confidence of managers and support and drive initiatives and projects that add value to the area and are in line with the overall values of The Children’s Trust.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
- Work closely with the Senior Organisational Change Manager and the other People Partners to ensure that all employees, volunteers and trustees are supported and treated fairly
- Support the Senior Organisational Change Manager in ensuring that the People Team achieves its wider organisational goals
- Promote a positive, inclusive workplace that values diversity and supports the wellbeing of employees, volunteer and trustees
- Assist in the streamlining and automation of processes to improve operational efficiency
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
- Provide expert advice and support on employee relations matters, including performance management, conduct and conflict resolution
- Manage disciplinary, grievance and attendance issues
- Support managers in navigating sickness management procedures, ensuring fair and consistent application of policies while prioritising employee well-being and a smooth return-to-work process, including conducting return-to-work interviews
- Work with the People Team Reward & People Insights Manager to analyse and support with the preparation of the annual Gender Pay Reporting and action planning.
- You will support with the development of the HR System / implementation and assist with any changes to HR processes linked to the system changes.
- You will be responsible for managing SelectHR (including OH) and all People Partnering responsibilities linked to the systems.
Interview Date: To be confirmed.
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Build something new. Shape the future. Make a real impact.
The Infection Prevention Society (IPS) is a leading professional charity for infection prevention and control in the UK and Ireland. With 2,100 members across health and care professions, we exist to advance education in infection prevention for the benefit of the community. And we're at a pivotal moment.
We've built the foundations – modern infrastructure, professional team working alongside our volunteer leadership, strong governance – and now we're ready to scale our impact. We need someone to help us unlock new opportunities and expand what we can offer our members and the communities they serve. That's where you come in.
As our first Commercial Director, you'll have the autonomy to establish commercial capability from the ground up. You'll build partnerships with health and care organisations, create revenue streams that strengthen our mission including leading the development of training courses that reach new audiences: supporting our members to prevent infections and save lives.
This is a unique opportunity to combine commercial expertise with charitable purpose. You'll have the freedom to develop innovative strategies, build partnerships that matter, and create revenue streams that strengthen our capacity to serve our members and prevent infections. The role offers flexibility (four days per week, home-based) and genuine autonomy to shape your approach.
What You'll Do
- Build corporate partnerships: Build relationships and partnerships with businesses that have an interest in infection prevention
- Enhance events revenue: Enhance and develop sponsorship opportunities across our annual conference, events, and webinar programmes
- Explore new opportunities: Identify emerging revenue streams from consultancy, publications, and membership growth into new professional sectors
- Shape training course development: Scope and develop infection prevention courses that generate income whilst advancing our educational mission
Who We're Looking For
You're an experienced commercial professional with a proven track record of generating revenue through partnerships, training programmes, or business development. You might come from membership organisations, professional bodies, charities, education or healthcare settings, or from B2B commercial roles with clear transferable skills.
You have the entrepreneurial confidence to build something new, the strategic thinking to identify opportunities, and the relationship skills to turn those opportunities into sustainable partnerships. You're equally comfortable developing pricing models and financial projections as you are crafting compelling partnership proposals.
Most importantly, you understand that commercial success and charitable purpose aren't opposing forces – they're complementary. You want your commercial expertise to strengthen a charity's capacity to serve its members and achieve its mission.
What We Offer
- Build something new: Establish new commercial capability in a respected healthcare organisation
- Autonomy and influence: Freedom to develop your own strategies with CEO mentorship and Board support
- Meaningful work: Direct contribution to preventing infections and protecting public health
- Senior leadership role: Strategic responsibility and genuine influence on organisational direction
- Flexibility: Four days per week (£42,400 per annum / £53,000 FTE), home-based with regular UK travel
- Growth potential: 12-month fixed-term contract with potential for extension or permanent conversion
Why Now?
As a charity, IPS exists to advance education in infection prevention for the benefit of the community. We're at an exciting stage of development, having evolved from a volunteer-led organisation to a professional operation with dedicated staff working alongside our expert volunteer leadership. We've modernised our infrastructure, enhanced our conference programme, and strengthened governance. The foundations are in place.
Now we need dedicated commercial expertise to unlock our full potential and accelerate our growth. This role will genuinely shape the future of the charity – the partnerships you build, the courses you develop, and the strategies you implement will determine our capacity to expand our reach and deepen our impact over the coming years.
Key Details
- Role: Commercial Director
- Contract: 12-month fixed-term (potential for extension/permanent conversion)
- Hours: Four days per week (0.8 FTE)
- Salary: £42,400 per annum (£53,000 FTE)
- Location: Home-based with regular UK travel
How to Apply
Download the full recruitment pack for detailed role responsibilities and person specification.
To apply, please submit your your CV (maximum 3 pages) and covering letter (maximum 2 pages). Applications close 10pm on Sunday 11th January 2026.
Your covering letter should address:
- Your relevant experience in commercial/business development
- Your track record of revenue generation with specific examples
- Why you're interested in this role and IPS
- How your skills match the person specification
To collaborate with, educate and bring together policy makers / health & care communities to influence and improve evidence-based IPC practice for all
The client requests no contact from agencies or media sales.
Switchback is built on the transformational power of trusted relationships – and that applies to our supporters and partners too. As we get ready to launch our next strategic plan, we’re looking for a new Head of Development to help us grow an even stronger supporter base across the full fundraising landscape, ranging from philanthropy to corporate partnerships, to trusts and foundations.
We are an ambitious team who want to make a huge difference, both to the lives of the young men we support and to society through transforming the justice system.
As Head of Development and a member of the Leadership Team, you will play a key role in shaping and leading a new and ambitious Development Strategy to secure the resources we need to grow our frontline and influencing impact. You’ll lead on supporting and galvanizing our small but mighty Development Team to grow their skills and Switchback’s income. You’ll oversee our development systems and processes, maintaining our trajectory of growth to ensure we remain sustainable in future years. And you’ll understand how to interpret and use our robust data and compelling Trainee journeys to make a compelling case for support to the full range of existing and potential supporters.
We’ve grown our income from £1m in 2022 to £1.5m in 2025 and know that further growth requires a clear development strategy which engages supporters in our vision for transforming more lives through better resettlement policy and practice.
This is an exciting role for a first-time leader - you will be fully supported by an experienced CEO and a collaborative Leadership Team, with a focus on your professional development. You’ll be joining at an exciting time of growth and building on a strong fundraising track record.
Our ambitious new strategic plan aims to support more Londoners than ever by 2030 and build the evidence for transforming national resettlement policy, with a staff team of 30 dedicated individuals aiming to push forward that vision. We are a hands-on, collaborative team, so you’ll need to enjoy getting stuck in with everything from bid writing to pitching to building our pipeline of prospective supporters.
We are seeking someone with a strong track record in building long-term funding relationships, who can apply that skill across the whole fundraising landscape, including with both institutions (corporates, trusts and foundations, and statutory grants) and individuals (high net worth philanthropists and individual regular donors).
You’ll be a confident bid writer who can guide your team in producing high quality applications and funder reports. You’ll be happy to absorb and build on Switchback’s style and continuously promote our gold standard of stewardship, which bolsters Switchback’s funder base.
Joining Switchback means you will also work closely with all members of our dedicated team, giving you a unique perspective that will support your work in demonstrating to funders how and why their support matters, and how supporting Switchback will help them meet their own charitable aims.
If you are an experienced, successful and creative fundraiser with a track record in building long-term relationships and who shares our values and vision, we would love to hear from you.
We support young men to find a way out of the justice system and build a stable, rewarding life they can be proud of.


The client requests no contact from agencies or media sales.
Chief Executive Officer - FoodCycle
Location: Vauxhall, London (flexible working; regular travel to Projects and for meeting with key stakeholders required)
Salary: circa £75,000
Contract: Permanent, full-time (35–37.5 hours per week)
Are you ready to lead FoodCycle through a period of consolidation and sustainable growth, protecting its volunteer-led, guest-centred model while building reliable income streams and scaling proven pilots?
About FoodCycle
FoodCycle is a national charity running volunteer-powered community dining projects that combine rescued surplus food, spare kitchen space and local volunteers to deliver free, hot, sociable three-course meals. Our work sits at the intersection of food-waste reduction, food-poverty relief and loneliness prevention. Nationally scaled but locally delivered, FoodCycle has grown rapidly, enjoys strong volunteer goodwill and is developing promising trading and schools pilots to strengthen sustainability.
As our next CEO you will:
• Shape strategy & impact - co-create and implement a clear 3–5 year strategy and a focused 12-month operational plan with measurable milestones.
• Stabilise leadership & culture - provide visible, warm and practical leadership across Projects; develop the senior team and protect volunteer trust.
• Secure financial sustainability - own the income strategy, diversify revenue across trusts, individual giving, corporate partnerships and trading, and present credible cashflow plans to the board.
• Build commercial & trading capacity - drive Manor House and other trading pilots towards viable, repeatable income models.
• Safeguard quality & risk - ensure robust safeguarding, food-safety and operational thresholds for opening new Projects.
• Raise profile & partnerships - act as FoodCycle’s principal ambassador to corporates, funders, local authorities and policy audiences.
Who you are
• A senior leader with experience stabilising and growing people-facing, delivery-focused organisations.
• Proven at generating income from multiple streams, with commercial fluency to develop simple trading models and convert corporate engagement into lasting partnerships.
• Financially literate - comfortable owning budgets, forecasting and discussing risk with trustees.
• Excellent at people and change management - able to build and motivate small national teams and large volunteer cohorts.
• Data-driven, curious and pragmatic - tests pilots, embeds what works and sets clear go/no-go criteria for scale.
• Values-driven and visible - passionate about food justice, guest dignity and volunteer leadership.
• Right to work in the UK and satisfactory DBS checks required.
Why FoodCycle?
• Lead a nationally recognised, volunteer-led movement tackling food waste, food poverty and social isolation.
• Play a pivotal role growing promising trading and schools pilots to create sustainable income.
• Work with an engaged Chair and committed board, and a small, passionate national team.
• Be part of a friendly, non-hierarchical culture where leaders are visible in Projects.
For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.
Closing date for applications: 9am, Monday 19th January 2026
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Head of Nursing and Quality is a senior strategic and operational leader within The Children’s Trust, responsible for delivering the highest standards of nursing, clinical care, safety, and clinical governance across the organisation. Reporting directly to the Director of Nursing and Quality, the postholder provides professional leadership for the nursing and care workforce, oversees the day to day clinical management of the organisation and deputises for the Director of Nursing and Quality / Registered Manager as required.
This role ensures compliance with all relevant regulatory frameworks, including CQC, OFSTED Care, National Minimum Standards for Children’s Homes, and national patient safety requirements, while fostering a culture of excellence, continuous learning, and improvement. The postholder will lead on the development of evidence-based practice, ensuring services are safe, equitable, responsive, and aligned with The Children’s Trust’s strategic objectives.
Interview date: Friday 2 January 2026
This role is not open for sponsorship.
Duties and Responsibilities
Strategic Leadership and Professional Practice
- Provide highly visible, credible leadership to nursing and care teams across the organisation.
- Act as a key delegate and deputy for the Director of Nursing and Quality / Registered Manager.
- Champion a culture that promotes safe, equitable, compassionate, and evidence-based care.
- Ensure children, young people, and families are meaningfully involved in shaping service delivery and evaluating their experience.
- Lead the development and delivery of organisational initiatives, contributing to strategic objectives, the business plan, and the organisational dashboard.
- Proactively network externally to promote the organisation’s clinical and professional profile.
Regulatory Compliance and Quality Assurance
- Ensure full compliance with CQC, OFSTED Care, National Minimum Standards for Children’s Homes, NMC standards, and other applicable legislation.
- Lead audits of CQC and Ofsted standards, identifying gaps and implementing robust action plans.
- Assist in the continued development, implementation, and maintenance of an effective organisation-wide clinical governance framework.
- Jointly coordinate the completion of the annual Quality Account.
- Lead clinical policy development, ensuring all clinical policies are evidence-based, current, and understood by staff.
Patient Safety, Clinical Risk and Incident Management
- Lead a culture of transparency, learning, and continuous improvement within the Nursing and Care directorate.
- Implement and oversee the Patient Safety Incident Response Framework (PSIRF) and annual associated plan alongside the Head of Clinical Governance.
- Ensure timely review and oversight of incident reporting, risk assessments, serious incident investigations, and associated actions.
- Promote and strengthen organisational processes for identifying, mitigating, and monitoring clinical risks.
- Communicate themes and learning from incidents across the organisation.
Workforce Leadership, Development and Management
- Provide professional leadership to nursing, care, safeguarding, respiratory, pharmacy, clinical governance and clinical education teams.
- Line manage: Business Support Manager, Senior Clinical Lead, Lead Respiratory Nurse and three house managers, and associated teams.
- Ensure robust workforce planning, including appropriate skill mix and safe staffing.
- Lead recruitment and retention strategies for nursing and care services in partnership with the People Team.
- Ensure regular, high-quality clinical supervision, appraisal, and professional development opportunities.
- Oversee NMC revalidation processes and compliance with professional standards.
- Build high-performing teams through motivation, recognition, coaching, and consistent performance management.
Nursing and Care Leadership
- Provide strategic leadership for the nursing and care education team and line manager this through the Senior Clinical Lead.
- Ensure a safe and effective education provision aligned with national standards and NMC, and other regulatory requirements.
Safeguarding
- Ensure strong collaboration with safeguarding professionals ensuring safeguarding governance, policy implementation, training compliance, and multi-agency collaboration.
- Provide senior oversight of safeguarding concerns, investigations, and learning in conjunction with the Director of Nursing and Quality, and wider safeguarding team.
Infection Prevention and Control (IPC)
- Provide leadership for infection prevention and control, ensuring compliance with national guidelines.
- Monitor infection data, oversee IPC audits, and initiate improvement strategies.
- Promote best practice in all clinical and residential settings.
Documentation, Information Management and Digital Systems
- Ensure safe, accurate and secure medical and care records, with regular audit for compliance.
- Maximise use of digital systems to support clinical decision-making, documentation, and governance.
- Ensure clear, consistent standards for record-keeping across all clinical and care areas.
Resource, Budget and Performance Management
- Hold delegated responsibility for staffing and non-staffing budgets across nursing, care, and residential services.
- Lead capital and equipment planning to ensure all clinical environments are safe and fit for purpose.
- Review and ensure effective skill mix and resource allocation.
- Set SMART objectives for direct reports and monitor performance through structured quarterly reviews.
Senior Leadership and Organisational Responsibilities
- Serve as a critical member of the Nursing and Care Senior Leadership Team.
- Participate in the senior site manager weekend rota.
- Communicate organisational messages effectively and relay staff feedback to senior leaders.
- Undertake additional duties aligned with the role’s scope and organisational requirements.
- Ensure full compliance with Health & Safety regulations and The Children's Trust policies.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning experience.
- Remains organised and focused when under pressure.
- Responds appropriately and effectively to all constructive feedback.
- Motivates self and other.
Education:
- Registered Nurse.
- Leadership / management qualification.
- Master’s degree in relevant subject.
Experience:
- Evidence of recent management and leadership experience at equivalent to Band 8c or above, for a minimum of two years.
- Evidence of continuous professional and personal development.
- Experience of working with children and families with complex health needs.
Skills, Abilities & Knowledge:
- Dynamic, passionate, open, collaborative, and supportive leadership style.
- Able to build teams and delegate.
- Able to problem solve and make informed decisions, and take charge of events.
- Excellent interpersonal skills.
- Strong influencing skills in depth knowledge of all relevant regulatory legislation, with experience of implementing and working to them.
- Demonstrable track record of achievement in quality and patient safety.
- Experience of leading a service and of transformational change.
- Experience managing projects.
- Experience of effective partnership working, with both internal and external stakeholders.
- Experience of managing budgets.
Personal Qualities:
- Commitment to the vision and values of The Children’s Trust.
- Flexible and ‘can do’ attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Commitment to maintaining personal wellbeing and the wellbeing of colleagues.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies.
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
This role is responsible for:
I. Securing significant and sustainable funding in the UK for IRC’s work
II. Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies
Scope and Authority
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan.
Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.
Key Working Relationships
Internal:
• Counterparts and senior leads in global Mass Markets team
• UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
• Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
• Digital team members (UK and global)
• Global Creative Studio and Brand
• Senior Director for Retention
• International Operations team, incl. data & analytics roles
Key Accountabilities
· Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy.
· Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
· Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
· Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
· Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
· Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.
· Lead, inspire, develop and performance manage the UK Mass Markets team.
· Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK.
· Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.
· Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required.
· Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
· Be the senior contact for all mass marketing partnerships with third party supplies.
· Act as senior voice in cross-market working groups and committees.
· Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships.
· Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.
· Accurately forecast, monitor and report on income and expenditure budget lines.
· Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments.
· Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.
Skills, Knowledge and Qualifications:
· Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks.
· Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators.
· Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload.
· Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity.
· Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
· Institute of Fundraising, Cass or comparable qualifications would be an advantage.
Experience:
· Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**
· Launching new channels and products with success.
· Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.**
· Experience and understanding of creative process and relationship with brand identity through different channels and audiences.
· Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
· Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
· Experience working for a centralised, international organisation would be a strong advantage.
· Experience using Salesforce an advantage.
Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK.
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Migrants Organise is seeking an experienced and values-driven Co-Director to join our leadership team and work closely with our CEO and the Senior Leadership Team (SLT) to strengthen Migrants Organise’s organisational infrastructure, support growth and sustainability.
This is a pivotal leadership role that combines strategic vision, grassroots solidarity movement building with hands-on management. The Co-Director will contribute to key aspects of organisational development, including strategic leadership, fundraising and financial management, staff management and development, governance, and capacity building of our grassroots membership to ensure that our mission and movement values are reflected in our internal systems, culture and external impact.
The client requests no contact from agencies or media sales.
Job Role
Reports to: National Director
Budget responsibility: Yes
Line management: 3 direct reports (Community Outreach Coordinator,Empty Spaces to Homes Programme Manager, Head of Construction & Delivery). Manage the relationship with the Upcycling Programme consultant.
Post: Permanent
Location: Home-based with frequent travel and some overnight stays to internal and external events and project sites across England, Wales and Scotland. All staff meetings are held in our ReStore, Romford.
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
Job Purpose
To support Habitat GB’s vision of a decent home for everyone, the organisation has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the organisation is able to deliver the Strategy impactfully, efficiently and effectively.
As a result, a new team has been formed, which will focus on developing and delivering high quality programmes in England, Wales and Scotland. The Director of Programme Delivery will be accountable for consolidating and supporting the new team to flourish. And for co-leading (with the Director of Retail) the development and performance of one out of two Strategic Goals, to: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’.
Key responsibilities include the design, delivery and performance of Habitat GB’s domestic programmes and to support the effectiveness of a joined-up UK housing advocacy strategy. The Director of Programme Delivery will also act as an external representation on behalf of Habitat GB, working with the National Director, Housing Advocacy Manager and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators. The role will also work collaboratively across Habitat GB and the Habitat for Humanity International (HFHI) network, including working with the Fundraising & Partnerships team to support high quality partnerships and strategic relationships.
As a member of the Senior Leadership Team, the Director of Programme Delivery works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a values-led approach to people and culture approach.
Key Accountabilities/Responsibilities:
Strategic development and programme delivery:
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Accountable for co-leadership (with the Director of Retail) of the strategic leadership, development and performance of Habitat GB’s Strategic Goal: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’.
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Responsible for overseeing and ensuring the high-quality design, delivery and performance monitoring of programmes under this strategic goal, including Habitat GB’s flagship Empty Spaces to Homes programme which aims to provide solutions to Great Britain’s critical affordable housing need through the conversion of empty commercial and retail properties into homes and through researching, advocating and collaborating in coalition with others to foster a wider uptake of the Empty Spaces to Homes approach.
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Working in collaboration with other teams, responsible for the delivery and performance of other GB-based programmes and the development of new strategic initiatives.
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Source and manage contractors/consultants to work on individual projects in line with our procurement and finance policies. Be responsible for effective contract management including quality assurance of their work and ensuring value for money. Proactively work with the Senior Leadership Team to ensure the organisation prioritises and delivers successfully across the 5 Strategic Enablers, including: taking proactive leadership to deliver high quality programmes and projects; increasing capacity and capability for Monitoring, Evaluation and Learning; technical and thought leadership; increasing visibility and leadership of our mission in GB; ensuring we are a thriving organisation; and championing One Habitat approaches.
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Maintain awareness of the relevant trends to inform organisational and team strategic planning. Create and maintain a learning culture which identifies opportunities to innovate and adapt.
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Engage with HFHI and the wider sector to inspire, innovate and influence the development of Habitat GB partnerships and programmes.
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Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.
External representation and strategic partnerships development:
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Represent Habitat GB in Great Britain and, where required, internationally. Work closely with the National Director and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators.
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Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
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Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects and contribute to our credibility as a trusted and impactful organisation.
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Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of Habitat GB.
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Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders
Performance management, reporting and monitoring:
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Set quality standards and meaningful KPIs to encourage ownership and accountability with direct reports, team, and contractors and effectively monitor progress towards agreed targets.
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Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
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Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
Leadership and management:
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Lead a high performing and ambitious team, inspired to implement and grow the strategy and with a core focus on positive impact for Habitat GB’s community and strategic partners.
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Develop, lead and focus the Programme Delivery Team, its budget, activities and performance, to ensure the delivery against funding and impact targets.
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Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
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Role model our values in line with Habitat GB’s inclusive approach to people and culture.
Organisational Leadership:
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Support the National Director in delivering Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
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As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
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Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
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Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
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Deputise for the National Director when required and represent Habitat GB in external meetings and forums.
Person profile:
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Expert knowledge of programme and project design, delivery and monitoring. It would be helpful (but not essential) if this was in a thematic area related to Habitat GB’s vision and mission of ‘working in partnership to create housing solutions, and break down the barriers to decent, safe and affordable homes for all - in Great Britain and around the world’.
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Proven track record of developing and leading innovative programme or project delivery strategies, community-development or partnership strategies which deliver ambitious targets.
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Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
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Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
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Strong understanding and experience of complex organisational change projects, including the ability to support new teams to develop and thrive.
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Strong budget and financial management skills.
Skills and competencies:
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You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
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You are a strategic, analytical and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission and a clear vision for how strategy translates into delivery
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You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
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You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion. Strong leadership skills and commitment to the highest levels of integrity, honesty, openness and good governance with the capacity to inspire and motivate others
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You are an experienced manager, able to lead and inspire others, offering kind and constructive support to others enabling them to improve their impact and performance.
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You are confident and able to work across different and competing priorities
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Business planning acumen, decision-making, and problem-solving skills. Excellent negotiation skills.
The role and responsibilities will be carried out in a way which reflects:
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Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
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A commitment to Habitat GB’s vision, mission, values and approach.
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A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.
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If this sounds like it could be a good match for you, please take a look at the Candidate Pack here.
Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.
Start your Habitat journey here…
We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat with Henrietta Blackmore (please see website>vacancies for this email address) before submitting an application.
To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying.
Send by email referencing the job title in the subject line to our recruitment email > website>vacancies
The deadline for applications is Sunday 4th January 2026 (at 11:59 pm).
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network, tackling housing poverty around the world.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Domestic Abuse Caseworker
Reference number: 301
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Community Outreach in: Watford and Three Rivers
Working hours: Part-Time, 30 hours per week
Salary: £26,000 - £27,000 per annum, pro rata
About the Service
The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.
About the role
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- Provide support and advocacy services to clients experiencing domestic abuse
- Ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Maintain and enhance service delivery standards and effectiveness.
- Support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
- Collate and obtain feedback regarding the effectiveness of the service.
Key Responsibilities
- Support the wellbeing of clients who are affected by domestic abuse.
- Contribute to a reduction in repeat victimisation
- Reduce the number of victims withdrawals of witness statements
- Be aware of the impact on children of domestic abuse and make referrals to appropriate agencies to support the children where necessary.
- Increase the reporting of children at risk of harm
- Increase successful court outcomes by proactively supporting clients and work with the witness services for cases going to court
- Work with the wider team within Hertfordshire Mind Network and support clients in accessing additional support e.g. counselling, peer support, employment support and self-development courses
- Work with other professionals e.g. police, health, social care, housing, and signpost and liaise with such agencies as necessary
- Work with and signpost to other third sector partner agencies as necessary
- Provide a first point of contact for professionals and clients and pass on necessary cases or referrals to the Domestic Abuse Caseworker.
- Refer to the Multi Agency Risk Assessment Conference (MARAC) if required and local IDVA service.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications 2nd January 2026
Interviews will be held on 9th January 2026
Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
N.B. Please quote reference number 301 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.
We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.
We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.
You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.
This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.
At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.
Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.
Deadline for applications: 10am, Monday 12 January 2026
The client requests no contact from agencies or media sales.
Woman’s Trust is a leading, specialist mental health charity supporting women and children affected by domestic abuse. As we approach our 30th anniversary in 2026, we stand at a powerful moment of growth and transformation. Each year, our trauma-informed, women-led services provide life-changing counselling, therapeutic support and advocacy to women and children across London. Our ambition is to scale this work to reach many more nationally. With a dedicated team of 45 staff, a strong financial foundation and annual income of £1.3m and a deeply committed Board of Trustees, we are poised to shape an ambitious new strategy for the years ahead.
We are now seeking an inspirational Chief Executive Officer to lead Woman’s Trust into this next chapter. This is a rare opportunity to guide a respected organisation whose work is not only transformative but often life-saving. The CEO will steer our strategic and operational development, strengthen and expand partnerships, grow sustainable income, and champion our voice across policy, public campaigns and mental health advocacy. Alongside a dedicated and collaborative team and Board, you will play a vital role in delivering and developing innovative services—supporting women and children, survivors navigating the justice system, and peer-led support groups—ensuring we remain responsive to the needs and experiences of those we serve.
We are seeking an inspirational and experienced people leader who combines strategic thinking with the ambition needed to position Woman’s Trust for growth. Confident in representing your organisation at a policy and advocacy level, you will act as a powerful ambassador for survivors’ mental health, influencing systems, shaping debate and strengthening our public voice. With strong financial and governance insight and the ability to build trusted, values-driven relationships across sectors, you will model a growth mindset and a commitment to continuous improvement. Above all, you will uphold our feminist, inclusive and survivor-centred values, nurturing an empowering and equitable culture for our staff, volunteers, partners, and—most importantly—the women and children we serve.
To read more about the opportunity and our work, including how to apply, please download the full appointment brief.
If you have the passion, clarity and commitment to champion the mental health and wellbeing of women and children survivors—and the leadership to guide Woman’s Trust into a bold new era—we would be delighted to hear from you.
Closing Date: 21 December 2025
People Beyond Profit Screening Conversations: 22 December - 6 January 2026
Woman’s Trust Panel Interviews:
· First Stage (online): 13 & 14 January 2026
· Second Stage (in-person): 22 January 2026
Please note:
This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About YMCA St Paul’s Group
YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.
About the Role
As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.
This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.
Key Responsibilities
Deliver Outstanding Customer Service
Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.
Versatility at Its Best
No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.
Safety and Security
As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.
Welcoming and Listening
As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.
A Supportive Team Environment
Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.
What We Offer
At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.
We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.
Benefits to Support Your Mind, Body, and Spirit
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Free gym access across all YMCA sites
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Discounts from major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work across a range of outer London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Salary: £46,000 per year Contract Type:
Permanent Location: UK (minimum 2 days per week in the London office)
Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours
Reporting To: Chiara De Luca, Head of Impact, STEM Pathways
Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 9 January via the Workable link. Your covering letter should outline:
● Your motivations for applying to Mission 44
● How this role fits into your career plans
● Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description.
Mission 44 supports young people to boost aspirations, achieve academically, and provide resources and industry exposure to access great STEM (Science, Technology, Engineering, and Mathematics) careers. Our motorsports engagement strategy, which sits under our global STEM strategy, seeks to accelerate sector-wide change in motorsport within the next three years. It leverages Mission 44’s convening power and our MSc Motorsports Scholarship programme to deliver measurable change across employers and increased access for young people from all underrepresented backgrounds to exciting roles in motorsports.
As the Senior Impact Manager, Motorsports Engagement, you will play a crucial role in developing and maintaining strategic relationships with motorsports employers to support young people from underrepresented backgrounds into early career opportunities. Working closely with Formula 1 and its teams, as well as a broader network of STEM-related organisations across the UK, US, and Brazil, you will lead collaboration efforts to influence inclusive recruitment and retention practices in motorsports, and enhance career access and progression. With a strong external focus, you will also support Mission 44’s fundraising goals, representing the organisation at high-profile events, stewarding key corporate accounts, and helping secure investment in our programmes and mission.
We’re looking for someone passionate about influencing employers, building consensus and using it to drive action. You’ll be highly organised, resilient, adaptable and skilled at building trusted relationships. You will be a proactive problem-solver, able to balance multiple priorities while ensuring young people feel supported and heard. If you’re motivated by creating opportunities for young people to drive change, we’d love you to join our team and help us strengthen the impact we make together.
ROLES AND RESPONSIBILITIES
DELIVERY OF MOTORSPORTS ENGAGEMENT STRATEGY (70%)
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Play a key role in the development and execution of Mission 44’s new Motorsports strategy, to create access opportunities for young people from underrepresented backgrounds within STEM sectors, particularly motorsports.
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Build trusted relationships with key motorsport employers and stakeholders, including F1, F1 teams, FIA, and relevant STEM employers, to drive sector-wide change, focusing on increasing demand for underrepresented talent, adoption of inclusive recruitment practices, and awareness of Mission 44’s work and impact.
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Apply and continually improve the convening strategy and toolkits to Mission 44’s STEM work, helping determine when and how convening can most effectively support our goal of inspiring and supporting young people (aged 14–30) in the UK and US to access careers in STEM and motorsport.
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Collaborate with the Engagement Directorate, nonprofit partners and corporates to design and deliver high-impact STEM career experiences at Formula 1 races and other key events - some of which will be international - ensuring alignment with Mission 44’s objectives and offering young people meaningful exposure to career pathways.
EXTERNAL REPRESENTATION AND ENGAGEMENT (20%)
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Represent Mission 44 at Motorsport industry events, donor meetings, clearly articulating our global mission and impact with tailored messaging for each audience.
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Support cultivation and stewardship efforts as requested by the Engagement Directorate, engaging prospective donors and prioritising meetings that deliver the greatest strategic value.
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Advocate for Mission 44 at high-profile events and stakeholder meetings, championing greater industry engagement and driving impact.
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Support our storytelling and communications efforts to highlight success and progress while spotlighting challenges to potentially shape future advocacy.
MONITORING AND LEARNING (10%)
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Support the Head of Impact, STEM Pathways and the Head of Strategy and Learning to collect key impact data.
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Contribute to evaluation processes, seek and develop opportunities to raise awareness of Mission 44’s work to create early career pathways for young people.
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Assist with annual reporting and provide input into fundraising and communications materials where relevant.
ABOUT YOU: SKILLS AND EXPERIENCE
ESSENTIAL
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Experience working in the motorsports sector and/or F1, with a strong network of connections.
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Knowledge of inclusive recruitment and retention practices.
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Strong understanding of early career pathways into STEM careers, particularly into the motorsport sector, and of barriers to access for people from underrepresented backgrounds.
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Strong expertise in programme design and implementation.
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Outstanding project management and organisational skills, with the ability to drive initiatives from concept to execution, including organising events and convening workshops in an inclusive and equitable way.
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Excellent relationship management and communications skills, with the ability to engage and influence senior stakeholders across corporate, education and nonprofit sectors.
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Experience in building coalitions to meet collective goals.
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Experience in producing compelling reports and presentations to demonstrate measurable evidence of change.
DESIRABLE
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Experience working in international settings.
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Experience working with non-profit organisations, grantmaking foundations, or educational institutions.
PERSONAL QUALITIES
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Passionate about creating opportunities in STEM/motorsports for young people.
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Highly collaborative and adept at building and maintaining relationships with a wide range of internal and external stakeholders.
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Resilient with demonstrated ability to work in a fast-paced environment; the post-holder should be comfortable with change and uncertainty.
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Highly organised.
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Strategic with a strong personal commitment to learning and improvement.
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Possesses cultural sensitivity to work respectfully and effectively in different settings.
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Ability to work independently and also as part of a dynamic team; self-motivated and proactive.
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Committed to embedding the values of equity, diversity, and inclusion in all aspects of work.
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Creative and solutions-oriented, with the confidence to share bold ideas.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports To: Head of Frontline Services
Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.
Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone]
Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.
Salary - £34,320 pro rata
The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.
At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.
Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.
Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.
Key Responsibilities:
1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.
2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.
3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.
4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.
5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.
Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner
Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.
This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
The Access Interns Programme, a partnership between The Kartik Foundation and Variety, provides disabled young people with meaningful corporate internship opportunities to support their career aspirations. For many disabled young people, accessing work experience can be challenging due to societal barriers, lack of support, and limited opportunities. Access Interns is designed to break down these barriers, ensuring that participants gain valuable work experience, professional skills, and industry connections to help them succeed in their chosen careers.
The Access Interns Programme Manager is responsible for the successful delivery of the ACCESS INTERNS programme, overseeing the internship placement process, employer engagement, and student support. This includes managing the selection process, coordinating placements, ensuring workplace accessibility, and tracking the programme’s impact.
The role also involves working closely with corporate employers to create inclusive work environments, supporting interns throughout their placements, and expanding engagement with schools, employers, and industry leaders to ensure disabled young people have equal access to high-quality career opportunities.
ABOUT VARIETY
In the UK, there are more than 1.3 million disabled children and over 4 million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.
Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.
In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.
KEY RESPONSIBILITIES
Programme Management
· Managing the Access Interns Programme, ensuring it is delivered to a high standard and in line with Variety’s policies and procedures
· Working with the Chief Executive Officer to set annual internship placement targets, manage the Access Interns budget and develop the Access Interns Programme.
· Overseeing the end-to-end process of the programme, from student recruitment and employer engagement to placement coordination and post-internship evaluation.
· Adhering to Variety’s Safeguarding policies and procedures and working with the Head of Programmes, by recognising that interns are vulnerable adults, and taking responsibility for their safety, welfare, and well-being throughout the programme.
· Identifying opportunities to expand and enhance the programme, ensuring it remains impactful, sustainable, and aligned with Variety’s strategic goals.
· Developing guidance materials, training sessions, and workshops to prepare students for internships and support their professional growth
· Working with the Programme’s team to input & manage programme data and reporting.
· Tracking and reporting on Programme Impact and analysing data to ensure continuous improvement.
Logistics and Coordination
· Coordinating interview schedule, employer meeting, and onboarding sessions to facilitate successful placements.
· Managing communication with interns, employers, schools, and other stakeholders, ensuring all parties are well-informed and supported.
· Organising online disability awareness training for corporate employers as part of the onboarding process, ensuring employers understand best practices for supporting disabled interns and creating accessible workplaces.
· Ensuring all necessary documentation, contracts and agreements are completed and maintained in line with Variety’s Policies and Compliance standards.
Budget and Income Generation
· Managing the Access Interns Programme budget, ensuring effective allocation of resources and cost control.
· Generating income from the programme, including securing corporate partnerships and funding opportunities to sustain and expand Access Interns.
· Working closely with the fundraising team to assist in converting Access Intern partners into Corporate Donors for Variety’s wider work.
· Working with the Chief Executive Officer to set financial targets and explore additional funding streams.
· Monitoring expenditure, tracking income, and providing financial reports on programme performance.
Student Outreach & Support
· Manage the application and selection process, ensuring fair and transparent recruitment.
· Working closely with students to support their career development, including
- CV writing and cover letter workshops
- Interview preparation sessions
- Professional skills training (e.g. workplace etiquette, communication skills, and confidence-building)
- One-on-one mentoring and guidance
· Provide guidance and support to interns throughout their journey, from pre-placement preparation to post-internship follow-up.
· Responsible for marketing to schools and colleges to increase awareness and participation.
· Ensuring students understand their rights and workplace accommodations, advocating for inclusive and accessible internships.
· Visiting schools and colleges to promote the programme, engage with students, and increase participation from disabled young people.
Employer Outreach & Support
· Building and maintaining strong relationships with corporate employers to ensure a positive and productive experience for employers participating in the programme.
· Acting as the primary point of contact for employers, providing guidance and support throughout the internship process.
· Working with employers to develop meaningful internship opportunities, ensuring placements align with both business needs and student development goals
· Addressing any challenges or concerns that arise during placements, acting as a mediator where necessary.
· Delivering pre-placement briefings for employers, setting expectations and promoting inclusive hiring practices
· Gathering feedback from employers to continuously refine and improve the programme.
Customer Service and Administration
· Working with Operations Team and external partners to devise and deploy scalable on-boarding and internship management systems.
· Providing excellent customer service to applicants and prospective applicants, giving advice and guidance over the phone, in person and via email.
· Collecting and collating impact and monitoring data.
· Providing administrative support for other Programmes depending on workload, capacity and department demand.
Other Duties and Partner Support
· Assisting with events, reporting, and stakeholder engagement related to Variety’s wider mission and partner organisations.
· Collaborating with internal and external teams to support strategic initiatives that align with the goals of the Access Interns Programme.
General Responsibilities
· Negotiate placements and work collaboratively with employers to ensure meaningful learning experiences for interns.
· Applying knowledge of disabilities, relevant laws (e.g. Equality Act 2010), and reasonable adjustments to ensure that both interns and employers receive the necessary support for a successful and inclusive internship experience
· Expand the programme’s employer network, targeting organisations in corporate sectors to enhance placement opportunities.
· To work cross functionally with other departments, regions and countries.
· To achieve the highest standards of safeguarding for the young people who complete a corporate internship by Variety by complying with all appropriate Policies and Procedures.
· Working within Variety’s Data Protection policies at all times.
SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES
Essential:
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Proven experience in managing programmes or projects, including planning, delivery, and evaluation.
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Ability to build and maintain strong relationships with diverse stakeholders (e.g., employers, schools, students).
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Knowledge of disability rights, accessibility requirements, and the Equality Act 2010.
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Understanding of safeguarding principles and experience working with vulnerable adults or young people
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Excellent written and verbal communication skills, with the ability to present information clearly and persuasively.
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Strong ability to manage multiple tasks, deadlines, and priorities effectively.
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Competence in collecting, analysing, and reporting data to measure impact and inform improvements.
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Confident using Microsoft Office and CRM or database systems.
Desirable:
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Delivering or coordinating training sessions for employers or staff.
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Experience managing budgets, monitoring expenditure, and reporting on financial performance.
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Familiarity with employability skills training, CV writing, and interview preparation.
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Experience organising workshops, meetings, or onboarding sessions.
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Ability to promote programmes to schools, colleges, and employers.
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Using impact data to drive continuous improvement.
HOW TO APPLY
Please submit your CV with a cover letter explaining why you’d make a great candidate for this role. Applications will close on Friday 9th January 2026 at 5pm with interviews taking place week commencing 12th and 19 January 2026.
Please let us know if you have any accessibility requirements or need any adjustments for the interview.
MAIN BENEFITS, TERMS AND CONDITIONS
Location: Variety HQ, Camden Town, London (hybrid working, 3 days in the office per week)
Hours: 9am to 5pm
25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
Pension 7% ER contribution, Life Assurance 4x annual salary, Company sick pay scheme, medicash benefit.
EQUALITY DIVERSITY AND INCLUSION
Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.
The client requests no contact from agencies or media sales.






