Operations Leader Jobs

Eclipse is looking for a competent, organised and experienced Finance and Operations Manager to join the organisation during a period of transition.  The Finance and Operations Manager will be responsible for managing the finance support service for the organisation together with operational support for Governance, Admin & HR.

This is an opportunity to play a vital role in the organisation as it develops and instigates an exciting and ambitious new set of plans over the next six months.  You will be working directly with senior leaders and trustees, and line-manage an Administrator utilising strong financial and administrative skills to manage the charity’s finances and day to day operations.

The ideal candidate will have an understanding of budgets and financial management as well administration, along with a passion for theatre and culture to be made by and resonating with Black voices and the communities in the North of England.

Snapshot of the role:

• Full time, with part time options available.
• Fixed 1-year contract, with a view to extend.
• £35,000 gross salary pa (pro rata if applicable).
• Able to work from or travel to Leeds with reasonable notice – hybrid and remote options possible.
• Expected start date is as soon as possible.

How to Apply

Please send a CV and Covering Letter describing your suitability for the position and specific examples of how your past experience matches the person specification, outlined below, with dates you are not available for a remote interview on Zoom.

Please also include in your application brief details of where you heard about this position. (e.g. word of mouth, Arts Jobs, LinkedIn, Twitter, etc.)

About Eclipse

Eclipse is one of the UK’s most innovative, Black-led touring theatre and production companies, inspiring new narratives about the Black and Global Majority experience. In partnership with venues and collaborators, we commission, develop, produce and present new work by Black and Global Majority creatives, whose voices are all too infrequently represented on the main stages across our country.

Rooted in the North of England, we are a Leeds based organisation with a national profile, touring our work across the country. We are proud to have proved that there is an audience for Black and Global Majority theatre outside of London.

We believe in the power of culture to connect people and to change lives.

We continue to reflect England’s diversity by championing and producing Black and Global Majority stories.

JOB DESCRIPTION

Purpose of the Post

• To Provide financial leadership and to be accountable for financial reporting to the leadership team, Board, and stakeholders.
• To be responsible for effective management of the day-to-day office administration, and HR processes.
• To undertake company secretarial duties to ensure compliance with statutory requirement and relevant legislation.
• To work directly with the leadership team and board supporting business planning, organisational development, and to ensure Eclipse meets its aims and objectives.

The Finance and Operations Manager is a key relationship for internal staff and suppliers as well as fielding enquiries from artists, partners and the general public.

Terms and Conditions

Reports to: Senior Change Director

Other reporting: Board of trustees

Line manages: Other administrative staff once recruited, external accountants, IT supplier

Salary: £35,000 gross per annum (pro rata if applicable)

Location: Working from home with some working from company office in Leeds with reasonable notice

FTE / Hours: Full Time (1.0 FTE) at 35 hours per week, plus a compulsory break for one hour. Part-time options of 0.5 to 0.8 FTE would be accepted.

Holidays: 28 days per year (including statutory Bank Holidays), pro rata if applicable

Term: 1-year fixed term contract, with a view to extend following a contract review

Notice: 6 weeks either side for the period of the contract.

Pension: 3% employer contribution.  

Role responsibilities
The Finance & Operations Manager is responsible for:

Finance

• Preparation, monitoring, and control of the budgeting and forecasting processes.
• Provision of clear and timely management accounts to the senior team and Board of Trustees.
• Administration of the company’s financial systems through day-to-day bookkeeping including data entry, management of petty cash, processing of invoices and bank reconciliation.
• Liaising with the external payroll provider and payment of monthly salaries.
• Overseeing the preparation of the annual statutory accounts and management of the annual independent examination.
• Supporting in the delivery of an annual report or funder reports as needed, including Arts Council England NPO reporting requirements and quarterly payment conditions. 

Governance

• Leading on the arrangements for Board Meetings and Away Days: minute taking, writing and circulating agenda and documentation, post-meeting minutes and communicating with the Trustees pre-meeting on location, time and attendance.
• Regularly reviews the company’s policy making – ensuring the company maintains and abides by its policies e.g. Safeguarding, Health & Safety, Environmental and Staff Handbook.

Administration & HR

• Day to day responsibility for managing the HR function of the company.
• Keeping in contact with and responding in a timely manner to any queries from key stakeholders.
• Support the organisation to maintain key relationships and deliver report writing.
• General administration and office management lead.
• Management of the company calendar.
• Administration of company compliance and reporting to statutory bodies e.g. Companies House and the Charities Commission.
• Working as a central point of contact through phone and email.
• Management of the company administration systems.
• Support the delivery of contracts and letters of agreement.
• Support recruitment and onboarding processes.
• Support accommodation, travel, logistics, and tour-booking processes.

ABOUT THE ROLE

Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities.  Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager.  As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.

ABOUT YOU

• An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
• An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
• A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels

ABOUT US

Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.

Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.

They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.

Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.

Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!

We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.

This is a unique opportunity for a passionate leader who believes in the power of people and the impact of culture.

As the Head of People & Culture, you will:

• Champion our mission to make a difference in the community through innovative social initiatives.
• Foster a vibrant culture where diversity is celebrated, and every voice is heard.
• Lead with empathy and inspire a team dedicated to social change.
• Design strategic HR initiatives Be responsible for Ubele's HR functions and delivery, and design and pursuit of strategic initiatives that align with our core, values, and principles, and Drive organisation excellence

Join us in shaping a workplace where purpose meets passion, and together, we’ll create a brighter future for all.

If this resonates with you, we would love to hear your story and explore how we can drive positive change together. Apply now to become the cornerstone of our people-first approach and help us turn our vision into reality.

INTRODUCTION TO GIRLS NOT BRIDES

Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1,400 civil society organisations in over 100 countries working in partnership to end child marriage.

Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.

INTRODUCTION TO THE ROLE

The Director of People and Culture leads on fostering a positive work environment in order to help develop a strong organisational culture, providing high quality leadership and oversight on the development and delivery of Girls Not Brides’ People and Culture strategy. The post holder facilitates an organisational culture that supports an ambitious and diverse workforce that demonstrates clear commitment to Girls Not Brides values, mission, and vision, drawing up our principles around collaboration and partnership.

As a people and culture senior level professional, you will have an evidential understanding of all aspects of HR practices, both UK and International. This is a pivotal role supporting the transformation of Girls Not Brides, leading the delivery of a workforce strategy that ensures we have a stable, sustainable, skilled, dynamic, and diverse workforce capable of delivering the goals of the organisation. You will be someone who can balance creativity with pragmatism, and expertise with a desire to learn, and a demonstrable alignment with our commitment to championing well-being, diversity, equity and inclusion (DEI). The role contributes to and plays a critical role in broad organisational leadership and strategic development, partnering with the senior leadership team in strategic decision-making.

Job location
London, UK (hybrid with up to three days on site per week). May include international travel.

Accountable to
Chief Executive Officer

Salary range
£70,560 (subject to benchmarking) rising on an annual incremental basis. Girls Not Brides also offers a generous 10% pension.

Contract
This is a full-time two-year fixed term contract. The successful candidate must have the right to work in the United Kingdom at the time of applying, and for the full duration of the two-year initial contract.

KEY RESPONSIBILITIES

Strategic Planning and Organisational Leadership

• Lead the development and implementation of Girls Not Brides’ people and culture strategies to deliver on the vision, mission and goals set out in the Secretariat and Partnership strategies, 2022-2025.
• Lead the creation of an inclusive organisational culture, values, plans, and HR policies that are rooted in and informed by a deep commitment to the values of Girls Not Brides and to diversity, equity, and inclusion (DEI).
• Contribute to broad organisational leadership and strategic development, as a member of the Senior Leadership Team (SLT).
• Advise and inform the CEO, Board and SLT colleagues on strategic issues relating to Human Resources, People management and organisational culture.
• Responsible for planning and monitoring the directorate’s budget.

Talent Acquisition

• Lead the development and implementation of Girls Not Brides’ people management and acquisition strategies to deliver on the vision.
• Oversee the development of strategies to identify talent; establish and oversee equitable and inclusive recruitment and hiring processes for all employees.
• Oversee the development of a comprehensive onboarding and staff orientation strategy.
• Oversee offboarding of staff, including exit interviews; analyse data to surface potential cultural issues or other staff concerns; make recommendations to the SLT for continuous improvements.
• Support line managers to proactively identify new leaders and build opportunities for growth.

Staff Well-Being

• Lead on the development and implementation of a staff well-being policy and oversee the effective use of processes for day-to-day provision across the organisation.
• Oversee development and implementation of programmes, initiatives, and ideas to enhance and maintain staff well-being across the organisation.
• To provide leadership, direction and co-ordination for the Employee Assistance Programme (EAP) and staff support services, including occupational health.

Organisational Culture

• Oversee the review and implementation of organisational core values that guide the organisation’s policies and procedures.
• Oversee the implementation of policies and programmes that ensure diversity, equity, and inclusion (DEI) in the organisations.
• Oversee development and dissemination of HR policies and procedures that maintain and improve employee relations and shape organisational culture.
• Communicate openly and frequently, keeping staff informed on benefits, resources, organisational events, and other pertinent information.
• Oversee the management and appropriate resolution of complex employee relations issues; where applicable, commission and support effective, thorough, and objective investigations.

Regulatory and Compliance

• Provide leadership and direction to ensure compliance with all statutory employment related law and regulations.
• Maintain in-depth knowledge of changing employment regulations and implement policies, procedures, and systems to ensure regulatory compliance and reduce the organisation’s employment law risks.
• Oversee and lead the review of human resources information systems (HRIS) to ensure they are fit for purpose and support strategic thinking and direction. Apply relevant organisational/human resources metrics; contribute information, analysis, and recommendations to strategic thinking and direction.

Professional Development and performance

• Assess organisational needs with the SLT to identify professional learning and growth opportunities to support employees’ ongoing professional development.
• Steward a culture of learning and growth.
• Implement a standard of supervision grounded in inclusive leadership practices such as building strong relationships, active listening, clear and transparent communication, consistent and timely feedback and clear expectations.
• Ensure coaching and resources are provided to help build interpersonal and team resilience, address conflicts and adapt to different leadership styles.
Compensation and Benefit Management
• Develop and ensure the administration of a consistent, equitable, and progressive compensation program including salary surveys and market research to ensure Girls Not Brides is competitive within our market and in line with our budget.
• Monitor budgets for recruiting, training/staff development, and benefits programs in partnership with the Director of Operations & Finance.
• Oversee all HR functions including benefits programs; have oversight of/lead relationships with benefit providers, coordinate annual staff forums and address employee benefits questions; propose additional benefit options pertinent to the organisation’s workforce in partnership with the Director of Operations & Finance.

Wider contributions to the team

• Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work, and actions.
• Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders.
• Line manages employees and consultants as necessary, delegating responsibilities and tasks appropriate.
• Comply with Girls Not Brides’ policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection.
• Commit to ongoing personal development and learning.
• Fulfil any other reasonable requests for the advancement of Girls Not Brides.

PERSON SPECIFICATION

Essential experience

• Significant professional experience in a similar role in the international not-for-profit sector, international/intergovernmental organisation, or social enterprise.
• Qualified HR professional.
• Significant HR generalist experience, with extensive exposure to benefit administration, employee relations, performance management, recruitment, Human Resources Information Systems (HRIS), and training and development.
• Experience supporting a diverse workforce, including working in international contexts (e.g. a globally diverse workforce).
• Demonstrated leadership skills.
• Highly relational and able to build strong connections and relationships across differences.
• Proven ability to design and maintain operational systems and controls in line with best practice.
• Deep understanding of international compensation, benefits, and performance and evaluation frameworks.
• Confident and experienced in overseeing varied legal and compliance issues.
• Ability to deal with competing demands, multiple priorities, time constraints and unanticipated external events.
• Ability to maintain confidentiality.
• Experience of successfully managing teams, including geographically dispersed staff, with the ability to support and develop staff.

Essential skills and knowledge

• A deep personal and professional commitment to equity, understanding of best practices, and experience in building inclusive and engaged workplaces, cultural awareness, and sensitivity with lens on racial and gender equity.
• Familiarity with strategic planning, including compensation practices, data analysis, organisational development.
• A strong understanding and ability to contribute to the advancement of diversity, equity, and inclusion (DEI) at organisational and partnership levels.
• Ability to deal with conflict effectively, and to manage difficult situations confidently and calmly; demonstrated ability to coach and counsel both executive-level management and employees.
• Excellent interpersonal and communication skills.
• Strong project management skills: ability to effectively plan, implement and manage HR programs and functions; ability to implement, explain, and apply relevant policies, procedures, laws, and regulations.
• An innovative and initiative-taking approach, with the vision and practical skills to assess, develop, improve and systems and processes.
• Proven ability to inspire and create a healthy organisational culture.
• Up-to-date knowledge of relevant UK & international employment laws and best practice in people management.
• Excellent strategic thinking and practical planning ability.
• Exceptional written and oral communication skills, including the ability to work with a diverse range of actors at different levels and from different cultural contexts.

Essential values and attributes

• Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender equality.
• Skilled team worker with an inclusive and collaborative approach.
• Proactive and able to confidently take initiative and make appropriate decisions.
• Willingness to work flexibly and regularly travel internationally, as necessary.

Desirable

• Experience managing or supporting organisational change processes.
• Relevant and direct experience implementing DEI initiatives.
• Knowledge of nonprofit administration.

Safeguarding

Girls Not Brides is committed to safeguarding all children, young people and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and criminal records check which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable).

How to apply

Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

The closing date for this role is 23:59 BST (GMT+1) on Sunday 2 June 2024.
In-person interviews will be held on-site on Friday 14 June 2024.

To apply, please click on the ‘Apply now’ button on the job page and submit your CV and a brief cover letter demonstrating how you meet the criteria.

We regret that due to the large number of applications anticipated, only shortlisted candidates will be contacted.

My client is a charity dedicated to transforming the lives of children in the UK. Funding and supporting charities working with young people from disadvantaged backgrounds, they work to ensure everyone gets the right support to succeed in education, work and life.

At present they are looking to appoint an interim Director of Finance & Operations to oversee a broad portfolio and lead on a number of key projects:

Key responsibilities:

• Working effectively with the CEO and other members of the Senior Leadership Team to contribute to the organisation’s strategy and financial management.
• Leading and directing the operations function including Finance, HR, IT and Facilities.
• Oversight of the delivery of the statutory accounts and annual report.
• Lead on office lease negotiations and/ or potential office relocation.
• Executive oversight on the implementation of a new people plan, including a pay and rewards review.

The successful candidate will be a fully qualified accountant and have previous experience of working at board level within a charity. Comfortable with leading teams outside of your financial expertise, you will be an empowering leader with strong coaching skills, and the ability to develop and inspire others.

My client offers a flexible hybrid working policy, with 2 days a week in their central London office.

The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.

This role is based in Ockley, Surrey, RH5 5NG

We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.

We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.

The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.

This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.

It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.

Key tasks, responsibilities and outcomes

To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.

To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.

To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.

To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.

To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.

To champion and celebrate good practice, to excite and enhance further great working.

To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures

To assist the Service Manager in ensuring the financial sustainability of the centre and budget.

To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.

To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.

To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.

To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.

To assist the Service Manager in reaching funded occupancy set out in the annual budget.

To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.

To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.

To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.

To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.

To effectively communicate with colleagues, residents and agencies.

To build and maintain open and productive relationships between all parties.

To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.

To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.

To attend events when required and at times deliver presentations.

To work alongside the Service Manager to complete objectives and achieve targets set for the service.

To undertake relevant training that may fall outside of their normal working pattern and hours.

To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.

To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.

Other tasks which may be required to ensure the smooth and effective running of the service.

Personalised support

Encourage and act upon innovation in your area to deliver quality services.

Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.

Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.

Ensure that each young person has a SMART and person-centred support plan in place.

Ensure young people are listened to, responded to with actions taken through various forums

Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.

Safeguarding and safety

Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.

Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.

Report accidents and incidents in accordance with company policies and procedures.

Staffing

To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy

To provide a thorough and comprehensive induction programme to new staff.

To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.

Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.

Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.

Provide opportunities for staff training and development.

Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.

Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.

Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.

Quality and Management

Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.

Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.

Work alongside the Service Manager to ensure all services are delivered within budget.

Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.

Fundraising

To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.

Help facilitate visits of funders to demonstrate the impact of Amber’s work.

To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.

Financial

To follow all financial policies and procedures as required and in the absence of the Service Manager.

To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.

To support the Service Manager in completing and contribute to the annual budget.

In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.

In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.

Experience

Relevant professional or management qualification

Experience in management, preferably in the social care sector.

Experience leading and delivering projects.

Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.

Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.

Proficient in the use of Microsoft Office.

Experience of working with disadvantaged young people.

Effective Budget and Resource management.

Experience of effectively managing change and delivering service improvements.

Networking, influencing and negotiation skills

Personal Qualities

To be relationship focused and understand and address the needs of your staff team and young people.

To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.

To be assertive, confident, resilient and have the ability to initiate action when required.

To have passion, enthusiasm and drive.

To be a reliable, supportive and a professional role model for effective leadership with the centre.

To work flexibly according to the organisational requirements.

Job Types: Full-time, Permanent

Salary: £33,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)

Experience:

• Management: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Travel required: Home based within North East of England - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

Travel required: Home based in Greater Manchester - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

With 20 new people in the UK diagnosed with kidney disease every day, the need for information and advice from a trusted, understanding source is bigger than ever. The Kidney Care UK Helpline is a new national service to support people online, on the phone and by email at the point they need support. 

This role would be ideal for someone with lived experience either as a patient, carer or health and social care professional, but primarily we’re seeking the skills to develop the processes, support knowledge development and lead a team to provide information, advice and non-medical guidance in a friendly, timely and efficient manner. 

You’ll lead from the front; answering incoming enquiries is your priority. You’ll need to be able to speak to a wide range of people and respond to them with compassion and understanding.  

Building and leading a small team, you will support them to develop knowledge and adopt best working practices. Listening to difficult conversations, their wellbeing is key and you’ll be experienced at identifying and implementing the training and support needed to thrive in a challenging but rewarding role.  

You’ll champion and promote equal opportunities and diversity both in your area of work and the wider organisation.   

Keeping accurate records of interactions using our database is essential. Reporting the outputs generated and providing insights to is also a key part of your role. Your insight and regular contact on the front line of services will help to inform other ways we can support patients and their families.  

Implementing new systems and processes will be an important part of the role, particularly in the early months. You will need to be confident using IT to communicate and deliver the service and have a good understanding of how IT supports effective working practices. 

You’ll identify with maintaining the high standards of Kidney Care UK services and play an active part in joint working, safeguarding and risk management. You’ll be responsible for your team’s compliance with corporate policies including safeguarding, confidentiality, health and safety and data protection.  

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

About this role:
As Vet Admin Assistant, you’ll

• be the first point of contact those contacting our busy Vet team,
• assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
• support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
• support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The Isle of Wight Donkey Sanctuary is a growing and cherished part of our community, dedicated to providing a safe haven for donkeys and educating the public on their care and welfare. Our vision extends beyond equine welfare to creating an environment where our team, volunteers, and visitors can feel welcomed and enriched.

Position Summary

We are in search of a Chief Operating Officer (COO) adept at turning strategic visions into operational realities. The COO will oversee daily operations throughout the sanctuary, ensuring excellence in health and safety practices, and fostering high team performance and growth. As a key partner to the CEO, this role demands a leader skilled in operational management and strategy implementation, preferably with experience in the third sector and a deep commitment to animal welfare.

Objectives of the role

1. Strategic implementation and operational leadership - working in close partnership with the CEO to integrate strategic objectives into the organisation's day-to-day operations. This will include focusing on enhancing process efficiency, ensuring operational excellence and maintaining budgetary control connected to operational issues.

2. Developing high performing teams – driving team excellence through targeted recruitment, comprehensive onboarding, ongoing professional development, and robust performance management strategies, ensuring team cohesion and high retention rates

3. Ensuring regulatory compliance and safety - maintaining rigorous adherence to all relevant charity and health & safety regulations, proactively ensuring a safe environment for staff, volunteers, visitors and our equines.

4. Fostering a supportive culture - creating a work environment where commitment to our sanctuary's values and alignment with our vision and mission inspire and unite our teams.

5. Acting as a deputy for the CEO - representing the charity and making decisions in the CEO’s absence, ensuring leadership continuity and organisational stability.

Responsibilities

Responsibilities include:

· Evaluating internal operations to identify and implement efficiency improvements

· Developing and implementing policies (in collaboration with the CEO and Trustees) that support the sanctuary's goals and ensure operational alignment.

· Overseeing daily operations across the estate, including visitor facilities, barn and paddock maintenance, and health and safety compliance, ensuring a safe environment for staff, volunteers, visitors and equines.

· Directly overseeing the performance of our teams in Visitor Experience, Volunteering, Estates and Facilities, ensuring these areas not only operate efficiently but also focus on creating exceptional experiences for visitors and volunteers. This includes working closely with HR to foster successful recruitment, professional development, and other HR initiatives to build and sustain high-performing teams.

· Ensuring the sanctuary is ready and welcoming for visitors each day, effectively monitored and managed throughout the day and securely closed at night

· Health and safety leadership - spearheading safety initiatives and training a skilled team in safety protocols, ensuring a secure and safe environment for staff, volunteers, visitors and over 130 donkeys and ponies. The COO will work closely with the Head of Facilities and Estates Supervisor to enforce health and safety policies, address safety issues, as well as ensuring readiness and responsiveness for critical incidents, including fire and medical emergencies.

· Serving as the deputy for the CEO, including leading the sanctuary in the CEO’s absence, making critical decisions, and managing external relationships.

The above role encompasses an understanding that the sanctuary operates seven days a week and requires a willingness to work weekends and evenings as needed to ensure continuous leadership and operational excellence.

Reporting structure

Reporting directly to the CEO, the COO will have the following direct reports: Head of Estates, Visitor Experience Manager, and Volunteer Manager.

Required skills and Experience

· A strong ethical commitment to animal welfare, demonstrated through previous work or personal advocacy, with the desire to make a positive impact in the community and beyond.

· A track record of managing operations effectively, demonstrating the ability to oversee day-to-day activities

· Proven experience in translating strategy into actionable plans

· Proven effectiveness in managing diverse teams and working with volunteers, highlighting the ability to engage and inspire a wide range of contributors towards common goals.

· Experience in budgeting, data analysis and using performance metrics to guide decisions.

· Flexibility to adapt to changing priorities and the agility to respond to unforeseen challenges, particularly in animal welfare contexts.

· A collaborative approach to working with key stakeholders, including the CEO, to ensure alignment with the organisation's goals.

Desirable:

· Experience within a non-profit organisation and familiarity with the regulatory environment specific to the charity sector, including health & safety standards and compliance. 

Why Join Us

By joining the Isle of Wight Donkey Sanctuary as COO, you’ll play a pivotal role in shaping the future of donkey welfare, leveraging your expertise to make a lasting difference. You’ll lead a dedicated team, drive operational excellence, and contribute to a cause that’s both meaningful and rewarding.

The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.

TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.

The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.

This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.

Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.

In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.

Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.

* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.

* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.

We are The Conservation Volunteers.

Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.

Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.

The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.

The outcomes of our work:

· Environment: Green spaces are created, protected and improved, for nature and for people.

· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.

· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.

· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.

Join in, feel good.

We're looking for a kind, compassionate and resilient Team Leader to join our Islington Mental Health Accommodation Pathway Service.

£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

About the Role:

Islington Mental Health Accommodation Pathway provides support to people living with various mental health conditions and complex needs. The service consists of a 24-hour supported accommodation service, and 3 medium-low supported accommodation services across the borough of Islington. The service provides support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence-based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be committed to supporting customers through their recovery journey and skilled in engaging them with their move-on pathway. You will work flexibly to respond to emerging needs and effectively address the needs of the customer group.

For full job details, please visit our website.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Collate and update electronic data bases and systems to record and monitor customer files and outcomes
Coordinate and assess new referrals
Budget management of petty cash and invoice payments
Develop key business relationships with all appropriate relevant customers/external partners to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed -by the Contract Manager/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is passionate and enthusiastic about his/her career and job experiences.
Is motivated towards excellence and improvement of personal performance with a can do attitude.

What you'll bring:

Essential:
Educated to degree level or equivalent
Experience building and develop strong professional partnerships with external providers aligned to their specialism
IT Literate

Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable

About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

£37,181 per annum and excellent benefits including flexible working

Fixed term until April 2026 – linked to funding

Full time hours a week – 37.5 per week

Closing date: Tuesday 7th May 2024 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About the role

We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation.

Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with Lived Experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co-produced. We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role - you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.